An E-City VentureAn E-City Venture&&

An Essel Group An Essel Group EnterpriseEnterprise

EPMS, One of the constituent companies of E-City Ventures

(An ESSEL GROUP Enterprise) • EPMS

• E-City Entertainment (I) Pvt. Ltd.

• E-City Digital Cinemas (P) Ltd.

• E-City Films (P) Ltd.

• Fun Multiplex (P) Ltd.

EPMS Legacy

• To provide World Class Management Outsourcing for Real Estate Infrastructure

• To provide cost effective, productive & quality services

• To create the biggest, specialized manpower database

• To maximize tenant cash flows and continual occupancy

Objectives

PeoplePeopleFirstFirst

CustomerCustomerIs theIs the

SuperstarSuperstar

IntegrityIntegrity InnovationInnovation

Core Values

EPMS – PAN India Presence

Mumbai

Ahmedabad

Ahmedabad

New Delhi & NCR

Lucknow

Gwalior

Jammu

Coimbatore

Ambala

HyderabadOperational

Under Transition

Jaipur

Kota

Udaipur

Mangalore

City Centre Mall - Managalore- 9.4 Lakh sq ft

Fun Repulic Mall – Lucknow- 5.2 Lakh sq ft

Vasaant Square Mall – Delhi- 5.5 Lakh sq ft

R3 Mall – Ahmedabad- 2.5 Lakh sq ft

Galaxy Mall – Ambala- 2.5 Lakh sq ft

Fun Republic Mall – Ahmedabad

- 2.5 Lakh sq ft RK Cineplex – Hyderabad

- 2.2 Lakh sq ft DD Mall – Gwalior

- 3.5 Lakh sq ft Fun Republic Mall – Mumbai

- 1.8 Lakh Mall

Cine Mall - Bhilwara- 1.1 Lakh sq ft

Cross River Mall – Delhi- 2.5 Lakh sq ft

Suncity World School – Gurgaon

- 2.5 Lakh sq ft Fun Republic Mall – Chandigarh

- 1.1 Lakh sq ft North Square Mall – Delhi

- 0.75 Lakh sq ft TDI Fun Republic Mall – Delhi

- 0.60 Lakh sq ft Triton Mall – Jaipur

- 5.50 Lakh sq ft City Mall - Kota

- 2.50 Lakh sq ft Zee Office – Noida

- 1.26 Lakh sq ft

Operational Properties

• Jewel of India –Jaipur– 25 Lakh sq ft

• Mohali Mall – Mohali– 20 Lakh sq ft

• Fun Republic Mall – Jammu– 6.2 Lakh sq ft

• Fun Republic Mall – Coimbatore– 5.2 Lakh sq ft

• Fun Republic Mall – Hyderabad– 1.2 Lakh sq ft

• Fun Republic Mall – Udaipur– 1.2 Lakh sq ft

Transition Properties

EPMS – Malls Pic

EPMS – Post Operation Services

Technical Operation & Maintenance

Power generation & distribution

HVAC Systems

Fire Fighting systems

Billing & Collection

Attending Grievances

Inventory Management

Periodic Energy Audit

AMC Coordination

Helpdesk Co-ordination

Occupant Management

Periodic Feedback

EPMS –Property Management

Services

Facade Cleanings

Floor Polishing

Water Tank Cleaning

ExternalGlass Cleaning

External Cleaning

Mechanical Road Sweeping

Replenishment Public Amenities

Housekeeping

Scheduled Cleaning of Areas

Floor Polishing

Debris Removal

Mechanized Cleaning

EPMS –Property Management

Services

Pest Control

Disinfection

Spraying Pesticides

Removing of dead pest

RegularMaintenance

Flower Bad Care

Termite treatment

Rodent Control

Landscape Design Renovation &

Installation

Watering of the Plants

Horticulture

Lawn Fertilization & Weed Control

EPMS –Property Management

Services

In-Out moment Records

Day\Night Security Watch

Waste Management

Waste Collection

Storage

Removal

Sorting

CCTV MonitoringManaging Public & Private Area

Security Management

Control Systems

EPMS –Property Management

Services

EPMS –Property Management

Services

Parking Management

Daily Inflows

Managing Park Vehicles

DailyReports

CollectionOf Park Charges

Marketing

Space

Event Marketing

EnhancingFootfalls

CustomerFeedback

Signage's

Celebrity’s Endorsements

Marketing Event @ Fun Republic Lucknow

EPMS 6 “Ps” Mantras.

1. PRICING - Competitive2. PLACE - PAN India3. PEOPLE - Experienced4. PROCESS - 6 Sigma5. PROMOTION - Enhance Footfalls6. PASSION - Clients & Customers

Oriented.

EPMS – One Window for All Services

EPMS – Value Addition Model.

Developers

• Generate Income

• Price Appreciation of Malls

• High Retailers Retention

• Regular Income

Customers

• More Range of Products

• Good Ambience in Malls

• Regular Visits of Mall

Retailers

• More Clients• Increase in

Income• Better Relations• Better Services

EPMSValue Addition Model

EPMS

Cost to Cost

Fixed (Actual) Variable (Actual)

Operations Manpower Cost

Management Fee

Electricity/ DG /Telephone

Consumables & Equipments

R&M

Administrative

EPMS – Contract Model

Cost Reduction thru•Energy Savings•Reimbursable & Actual•Group Synergies

Passion for Client•Management Support•Cost Saving Analysis•SQI & CRP Analysis

Response Time•Mapped as per client.

Process Driven Operations•Preventive Maintenance•Checklist for every process•Proactive Approach

The Client EPMS

Property ServicesProperty Services

Value to The Client

Our Business –To better yours

Business

• Successfully executing operations on 3000 KVA power generation plant since August 2005 (Brand-JENBACHER AG).

• Operation & Maintenance of 6000 Tones Chiller Plants• Maintaining 300 KLD Sewage Treatment Plant from October

2006.• 100% client retention from the day of commencing

operations.• Experience of handling infrastructure larger than 0.5

million sq.ft.• Inherent customer driven business approach.• Mandate to manage 40 million sq.ft. infrastructure by 2011.• Continuous possible operational cost reduction for clients

thru inbuilt, proven operation’s models. • Managing Profit Centers not Cost Centers

EPMS Advantage

EPMS Management

• Management of the Facility team• Property Administration• Management Reporting (SLA and KPI)• Coordination with future vendors

Support Services

• Reception• Internal

Services/Logistics• Space management• Event & Marketing

Management• Accounts• Bills & Collections

Property Services

• Power Supply Management • Horticulture• Pest Control• HVAC• M & E:

• Systematic maintenance• Technical Installations• Plumbing• Indoor maintenance• Indoor tropical plants• Miscellaneous Civil Job

Cleaning Services

• Daily Cleaning• Window Cleaning• Waste Management• Special cleaning

tasks• Washroom Services

Security Services

• Internal Guard and Security

• Entry Exit Point Security

• CC TV• In/Out Material

Movement • Parking

Management

EPMSManagement Model

EPMS Flowchart

Vice PresidentOperations

Manager Operations

Client

ManagerAccounts

Security Manager

Manager Technical

MarketingManager

HousekeepingManager

• Quality Assurance Reports (QAR)

• Occupant Satisfaction Reports (OSR)

• Daily Reports & Monthly Reports (MIS)

• Monthly Audits Reports (MAR)

• Site specific operating manuals (SOP’s)

• Data Recording

• Key Performance Indicators (KPI’s)

EPMS Support Formats

For Property Management Queries

Contact us on

E-City Property Management & Services Pvt Ltd Level 5, Fun Republic

New Link Road, Opp Laxmi Industrial Estate

Andheri (West). Mumbai 400 053

Tel: 022 – 66755795Fax: 022 - 26732079Mobile: 09920179850

Email: vikas.ladhe@ecity.esselgroup.com Web: www.epms.in