ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Communication between the States:

ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina

Communication between

the States:

Hello. Can You Hear Me Now?


Presenting

Moderator: Lisa BenderSpeaker: Jay ButlerSpeaker: Kesha RodriguezSpeaker: David M. Broselli

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AGENDA

Describe the tools all states can utilize for effective communication.o Current Technologyo States’ Websiteso Emailo Call Centers

Discuss developing partnerships with Border States


Presenting

JAY BUTLER

STATE TECHNICAL SUPPORT

OCSE FEDERAL PARENT LOCATOR SERVICE


OCSE Tools

Intergovernmental Reference Guide (IRG)

Child Support Enforcement Network (CSENet)

Query Interstate Cases for Kids (QUICK)

Interstate Case Reconciliation (ICR) Project

Electronic Document Exchange (EDE)



o General/State/Tribe-at-a-Glance

o Reciprocity

o Age of majority

o Statutes of limitations

o Support details

o Income withholding

o Paternity

o Support order establishment

o Support enforcement

o Modification and review/adjustment

o Lump sum payments

o Insurance match

State and Tribal Profiles



Location and Addresseso State contact data

Regional

County

o Tribal contact data Names, addresses, telephone numbers

Fax numbers and email addresses

Tribal Address Types: Tribal Office 1

o Central and regional OCSE office contact data

o International contact data


Child Support Enforcement Network (CSENet)

Child Support Enforcement Network (CSENet) o A batch interstate communication tool that sends

information through the use of standardized transactions.

oLevels of automation vary by state

oAutomated case narrative entries

oAutomated updates to some fields

oAll states use CSENet to some extent


CSENet Benefits

Requests for Two-state case actions

Assistance with one-state case actions

Locate requests

Provision of Case status

Unsolicited case action updates

Free-form text information


Query Interstate Cases for Kids (QUICK)

Real-time access to other states’ data Single case

Other state’s case ID required

View Participants

Financial data

Case activities

Worker contact information

Use of standard data elements


QUICK Benefits

Provides a snapshot of informationo Without contacting the other state’s worker

o Allows more expeditious case processing

o Data used in court appearances

o Interstate case reconciliation

FCR Query function Who has a case with a shared participant?

Can I access their case through QUICK?


Interstate Case Reconciliation (ICR)

Provides user with:o Case ID for other stateo Verified SSNso Other state’s case statuso Contact information

Case synchronization can lead to:o Better service to familieso Increased performance measureso Increased communication via QUICK and CSENeto Case closure


Case Discrepancies Identified by the ICR

Incorrect case ID’s for other state

Open interstate case matches to a closed case in the other state

Verify SSNo No SSN for the case participant when other states is verified

o SSN does not match SSN of the other state

Case cannot be found in other state’s ICR extract file



A secure document exchange

Standard documents and formso Child support documents o Uniform Interstate Family Support Act

(UIFSA) forms electronically -current standard of 22 imaged documents

-forms can be exchanged



Provides foro Requests of specific documents from other

states o Forwarding of unsolicited documents such

as UIFSA transmittals

Imaging systems can be state or county based

Multiple image file formats are available


Intergovernmental Resources

CSENet Interface Guidance Document Version 8.0 http://

www.acf.hhs.gov/programs/css/resource/csenet-interface-guidance-document

QUICK User's Guide Version 8.0 http://www.acf.hhs.gov/programs/css/resource/quick-users-guide

Intergovernmental Reference Guide http://www.acf.hhs.gov/programs/css/irg-state-map

Interstate Case Reconciliation User Guide Version 13.1 http://www.acf.hhs.gov/programs/css/resource/interstate-case-

reconciliation-user-guide

EDE Help Desk: Email: [email protected] 800.258.2736


Reminder

OCSE- IRGo Provides phone number and email

addresses Direct contacts or Call Center information

o Links to state webpages Some state webpages have links to the Paternity

Opportunity Program


Questions

Does your state have any limitations utilizing this technology?

Are your staff trained to use all the tools discussed?


Contact Information:

Jay Butler

State Technical Support Liaison

OCSE Federal Parent Locator Service

Tel: 615-892-0554

E-mail: [email protected]


Presenting

Kesha Rodriguez, Program Specialist

USDHHS/OCSE - New York Region

David M. Broselli, Assistant Chief

FAMILY PRACTICE DIVISIONADMINISTRATIVE OFFICE OF THE COURTS STATE OF

NEW JERSEY


Communication is the key to

Improving staff performance Improving customer serviceEstablishing creative partnershipsUpdating staff on changes to

Federal/State intergovernmental policiesProviding technical assistance to

improve overall State performance and meet Regional goals


A Border County Meeting

Is a condensed version of the former Bi-Regional Interstate Meetings

Developed regionally to address states specific needs


Meeting Benefits

Networking for interstate case workers Update on Federal policy and/or program

changes Open discussion

o address case specific issueso concerns between the two jurisdictions


Meeting Outcomes

Improved communication with state counterparts

Increased willingness to collaborate. Improved collections and performanceDirect networking exchange


Recommendation

Become a meeting host o Contact state officialso Contact regional officials


Originally a Wisconsin, Illinois and Indiana Border Project

Electronic sharing of information List of contacts only available to membersContract requires availability to other members

National Child Support Communication Forum


Who to Call

Call Center for case based issueso Be detailed o Have case number and questions readyo Create your message trail

Central Registry - If attempts to contact other state fail


Contact Information:

Kesha Rodriguez, Program Specialist

USDHHS/OCSE - New York Region

Tel: 212-264-2890 ext. 135


David M. Broselli, Assistant Chief

NJ Judiciary - Family Practice Division

Tel: 609-292-6619



Questions

Does your state have any projects similar to a Border Project?

Who has opportunities in your agency to develop professionally?


REVIEW

Current Technologyo OCSE Website

o IRGo States Homepages

o State Services Portalo QUICKo EDE

o CSENeTo Call Centers

Creative Partnershipso Border Projectso National Child Support

Communication Forumo Networkingo Conferences


Thank You

Please remember to complete the session evaluation

Documents

ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina Communication between the States: