ESNA OFFICELINX: NEXT-GENERATION MESSAGING

© 2016 Avaya Inc. All right reserved 1© 2016 Avaya Inc. All right reserved

ESNA OFFICELINX:NEXT-GENERATION MESSAGING

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© 2016 Avaya Inc. All right reserved

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Esna Officelinx Simplifies Communication

• Integrates voice applications and services with cloud based solutions including:• Google• Microsoft• IBM• Zimbra

• Delivers rich, unified messaging within any environment• Telephone, web-browser, email, client, and other applications (i.e. Salesforce, Office 365, Google

Apps)

• Provides speech enabled presence and mobility applications for Fixed/Mobile Convergence and intelligent call routing

• Enables desktop phone replacement with PC and mobile phone


Esna Officelinx Simplifies Messaging

• Unified messaging, auto-attendant, IVR, call trees, and fax within a single solution

• Easily integrates with traditional and IP-based systems, individually or concurrently

• Reduces capital expenditure, replacing aging hardware with 100% software-based, virtual-capable solution

• Enables legacy voicemail migration and consolidation without having to upgrade installed systems• Minimal disruption; all-at-once or in phases• Data migration simplifies commissioning effort and delivers regulatory compliance

• Preserves Telephone User Interfaces (TUIs) for “familiar” experience• Configurable system-wide, by organizational unit, or user• Ensures higher adoption/acceptance with minimal re-training required


Esna Officelinx: Communication and Collaboration


Esna Officelinx: Next-Generation Messaging Solution

Voice Messaging Unified Messaging Contextual Messaging

● Better voice messaging● Send/Receive voicemails

via TUI● Distribution lists● Multi-lingual● Web-portal● Self-service password reset

● Unified Messaging in email environments, including cloud (Office 365 and Gmail)

● Visual voice-mail via web or thick client

● Sophisticated caller menus● Extensive notification options● Advanced system-level

capabilities

● Any media (voice, fax, video)● Preservation of user experience● Calendar/Presence awareness● Active/Active Redundancy and

resiliency● Virtualization● Flexible access from integrated

and next-generation clients

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Architecture DiagramsPhysical and Virtual Servers

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Esna Officelinx Architecture Notes

• Voice Server(s) [Up to 20 per instance]• Provides integration to switch; stores greetings, messages, distribution lists, etc.

• Consolidated Database/File Server• One per system in multi-server configurations, delivering redundancy of Voice Servers

• Key considerations (Subscriber scale and resiliency requirements)

• OS/Virtual environments• Windows 2008 (32-bit), 2008R2 (64-bit), 2012 or 2012 R2 (Standard Edition)• VMware vSphere 4.x, 5.0, or 5.1; Microsoft HyperV 2012

• Disk/Storage recommendations• RAID 10: Two hard-disk drives, mirrored, spanned to two other drives, mirrored• 10K rpm or 15K rpm

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IMAP/Exchange Web Services -

Google API (Calendar +

Contact)

Desktop Phone Voice/Video

iLink Pro (Browser, Desktop or Mobile)

SIP (VoIP)


Google Calendar API, Contact API +

Google API

Salesforce Open CTI

Esna Client Web Services

IMAPCalendar/Contact API

MS Exchange/On-premise

email platform

Mobile Voice

Officelinx(Physical Server)

User

CTI

PBX(s)(Single or Multiple)

Physical (Customer-Provided) Server Scenario

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Contact)



SIP (VoIP)



Google API

Salesforce Open CTI




email platform

Mobile Voice

Officelinx Virtual Server

VMware vSphere or Microsoft Hyper-V 2012 Environment

User

CTI


Virtual Server Scenario


Officelinx Multi-Instance DiagramsHigh Availability and Geo-Redundancy



Redundancy - Physical Server(s)




Contact)



SIP (VoIP)



Google API

Salesforce Open CTI




email platformMobile Voice

Officelinx Application Software

(Master - Physical Server)

User

CTI


Double-take Administrative

Computer

Double-take Backup Image of

Master Server

Supports up to 20 instances, which each requiring its own set of servers


Redundancy - Virtual Server(s)




Contact)



SIP (VoIP)



Google API

Salesforce Open CTI




email platformMobile Voice

Officelinx Application Software

(Master - Virtual Environment)

User

CTI


Double-take Administrative

Computer

Double-take Backup Image of Master Server

Supports up to 20 instances, which each requiring its own set of servers


High Availability via Double-Take® DR (Disaster Recovery)• Replicates the ‘Consolidated’ server to a secondary ‘backup’ server

• Consolidated server and the Double-Take ® backup server must be using the same operating system with identical hardware

• Servers must meet minimum requirements needed to run Officelinx

• Eliminates any single point of failure

• Can be applied to an existing installation, or to a new installation

• Double-Take ® client application runs on auxiliary computer, anywhere on same network, and controls behavior of servers

Requirements

Operating System Windows Server 2012 (64-bit)

Network Cards 2 NICs are required in both the Officelinx server and backup server



SIP

SIP

SIP

SIP Trunks/Extension

OfficelinxConsolidated Server

Real-time Sync

Primary Server 100 SIP ports

Secondary 1100 SIP ports


● Distribute calls over multiple voice servers● Scale up to 2,000 ports● SIP pooling allows calls to occur on any port for

maximum port utilization

High Availability Example #1


High Availability Example #2: Multiple, Different PBXs

Site 1

Site 2

SIP

Site 3

SIP

Site 4 Disaster Recovery Site

WAN


T1/SMDI

SIPPrimary Server100 SIP ports

T1/SMDI

T1-SIP Gateway


DR Site - Secondary 3100 SIP ports

Officelinx Consolidated Server

Real-time Sync

SIP

SIP

SIP

SIP

T1-SIP Gateway


High Availability with Multiple PBXs

PBX 1

PBX 2

PBX 3

T1/SMDI

T1-SIP Gateway

PBX 4

Officelinx Distributed Architecture

Real-time Sync

Primary Server 100 SIP ports



T1/SMDI

T1-SIP Gateway

SIP

SIP

SIP

SIP

SIP

SIP

SIP

Officelinx Consolidated Server


Officelinx Real-Life Scenario‘Power Company’ Customer Example



Officelinx Voicemail System Design

VMware ServersMicrosoft Exchange

Officelinx Consolidated

Server

Gigabit Ethernet

Officelinx IMAP TSE

Gigabit Ethernet

OfficelinxServer 1

OfficelinxServer 3

OfficelinxServer 5

OfficelinxServer 2

OfficelinxServer 4

OfficelinxServer 6

‘Power Company’ WAN

Asterisk Cisco Call Manager (x2)

Intecom (x1) Avaya (x3) Rolm (x45) Omni (x21)

TIMG TIMG PIMG-D PIMG-D

E&M 400SF

PIMG-D

SIP SIP

Each Officelinx server handles 100

SIP connections


Integration/Resiliency Summary

• Switch agnostic design supporting TDM and IP-based switches concurrently• Integration to over 250 systems• SIP (No Session Manager required)• T1/E1• In-Band (DTMF, Dual-Tone Multi-Frequency)• Out-of-Band (SMDI, Simple Messaging Desk Interface)• Dialogic Media Gateways for TDM systems (with a plethora of integration notes)

• Supports mix of physical and virtual environments concurrently

• Distributed architecture ensures true ‘Active/Active’ resiliency between nodes

• High Availability option for a ‘No Single Point Of Failure’ architecture


Integration Compatibility

SIP Support CTI Support

➔ All prior to Officelinx 8.X require SIP direct and media gateways (Aastra, Iwatsu, Toshiba, etc.)

➔ Asterisk➔ Avaya IP Office Server Edition 9.1➔ Avaya Session Manager (SM)➔ Avaya SIP Enablement Services (SES)➔ Avaya IP Office 500 6.1, 7.0, 8.0➔ Broadsoft Broadworks Release 17➔ Cisco Unified Communication Manager 8.x, 9.x➔ Mitel MCD 4.2➔ Nortel BCM R6➔ Nortel CS1000 (v7.5, NRS and SM)➔ Nortel CS2100➔ ShoreTel ShoreGear platform 11.1➔ Siemens OpenScape Voice

➔ Avaya CM 5.2, 6.1 (AES TSAPI)➔ Avaya IP Office 500 6.1, 7.0, 8.0 (TAPI)➔ Avaya IP Office Server Edition 9.1(TAPI)➔ Cisco Unified Communication Manager 8.x, 9.0 (TAPI)➔ Iwatsu ECS➔ Mitel MCD 4.2➔ Toshiba Strata CIX (CSTA)


Scalability Summary

• Up to 100 voice channels per Officelinx voice node (server)• 1-16 Fax Channels or 2-60 ports per Officelinx voice node (via Dialogic SR140)• 64 channels of TTS/ASR per server (optional add-on) - extra license

• Up to 20 voice servers can be deployed per solution (or up to 2,000 SIP ports)

• Each solution supports up to 20K UM or 60K VM subscribers


Security Summary

• SIP/CTI connectivity performed over secure network connections• Server side OAuth 2.0 authentication to Google Apps• Encrypted session ports are supported when initializing synchronization sessions with

Microsoft Exchange servers• Synchronization via secure IMAP or encrypted/authorized WebLinks (HTTPS with

application authentication) • Built-in password security• Web services can be secured over HTTPS connections• Voicemail and faxes can be configured to send an HTTP (or HTTPS) link to the message

instead of file attachments• Encrypted message store options using Windows file access security prevent unauthorized

access• Network security considerations can be applied (i.e. firewalls)• JITC (Department of Defense) certification in 10.5 (forecast Aug-2016)


Licensing and Packaging

• Choice of feature/value-set on per-user basis• Messaging, Collaboration, or Messaging+Collaboration

• Choice of Subscription (OpEx) or Perpetual (CapEx)

• Choice of resiliency• High Availability default inclusion on systems exceeding 400 subscribers

• Avaya Solution Design roadmap:• Subscription licenses:

• ASD/SaaS Configurator – target Mar-2016• Perpetual licenses:

• ASD/Messaging configurator – target (TBD)• Available today via “EASE” tool


What’s Included with Officelinx Voicemail and Unified Messaging

• Online web based password reset• Multiple telephone user interfaces (TUI)• Multi-tenant or multi-attendant interface• 99 personal greetings, schedule enabled• Location based routing• Calls and availability can follow enterprise

calendar (Exchange or Google)

• Multi-lingual interface• Unlimited auto-attendant trees• Multiple recordings and greetings per

language• Read, unread and saved message sorting• Urgent messages• Private message designation• Message notification • Multiple message waiting indicator• Group and distribution list messaging• Automatic message forwarding

• SMS message notification• SMTP message notification• Future delivery messages• Fast forward, pause and rewind• Call back to sender• Undelete message• Record conversations• Multimedia and multi-destination

distribution lists• Fax tone detection• Call screening• Call queuing (basic)• Default language selection by user• Default language selection by caller• Shared extension support• Multiple time zone support• Custom display name format

• Bi-directional message synchronization between the PBX and email applications (Exchange/Office 365, Lotus Notes, GroupWise, Zimbra, Google)

• Voicemail retrieved from email or smartphone extinguishes the Message Waiting Indicator (MWI) on the desk phone

• Voicemail delivered as MP3 audio file• Visual voicemail• SMTP message forward with smart links• Resolve messages to contacts and identify

callers by name (Exchange and Google)• Share and socialize voice messages• Call history integration with email (requires

CTI enabled on PBX)• Inbound fax

Officelinx Voicemail Officelinx Unified Messaging


Package ComparisonMessaging Collaboration Messaging & Collaboration Google Apps

CollaborationPresence ✓ ✓ ✓Instant Messaging ✓ ✓ ✓Click-to-Call ✓ ✓ ✓Voice Communication ✓ ✓ ✓Geo-Location Sharing ✓ ✓ ✓Screen Pops/Call Logging ✓ ✓ ✓Call control ✓ ✓ ✓Unified Messaging with VoicemailVoicemail ✓ ✓ ✓Auto-attendant ✓ ✓ ✓IVR trees ✓ ✓ ✓Unified messaging ✓ ✓ ✓Messaging Synchronization (MWI) ✓ ✓ ✓Call history ✓ ✓ ✓Voicemail to contact resolution ✓ ✓ ✓Contact Card integration ✓ ✓ ✓FaxReceive fax into inbox ✓ ✓ ✓E-Fax (Outbound) Optional Optional Optional


Package Comparison (Cont’d)Messaging Collaboration Messaging & Collaboration Google Apps

Application IntegrationGoogle Apps ✓ ✓ ✓ ✓Salesforce CRM ✓ ✓WebEx ✓Avaya Scopia ✓Microsoft Office 365 ✓ ✓Zimbra ✓ ✓IBM Notes ✓ ✓Novell GroupWise ✓ ✓Custom Portals ✓ ✓ClientsWeb Portal ✓ ✓ ✓ ✓iLink Pro Web ✓ ✓ ✓iLink Pro Mobile ✓ ✓ ✓iLink Pro Desktop ✓ ✓ ✓Administration and Deployment ✓ ✓ ✓Web admin ✓ ✓ ✓ ✓Reports ✓ ✓ ✓ ✓High Availability ✓ ✓ ✓


Package Comparison (Cont’d)Messaging Collaboration Messaging & Collaboration Google Apps

Add-On ApplicationsWebEx Meeting Scheduling ✓ ✓ ✓ ✓Scopia Meeting Scheduling ✓ ✓ ✓ ✓Audio conferencing Optional Optional ✓ Optional

IVR connector Optional ✓ Optional

Voice biometrics Optional ✓ ✓Speech-to-Text (Transcription) Optional ✓ ✓Text-to-Speech Optional ✓ ✓Automatic Speech recognition Optional


AdministrationWeb-based Simplicity



Web Portal

• Single-URL simplicity• Access to Administration, Reporting, Password Reset, and other key functions


System Administration

• Web-based for ‘anywhere’ accessibility• Easy navigation to Users, Companies,

Servers, Protocols, System Health and other settings

• ‘Hardened’ password capable• Avaya Aura® System Manager integration

for “one-interface” experience (coming 10.5, May ‘16)


Feature Groups (or Class of Service)

• Quick/Easy way to configure ‘alike’ parameters or options• Storage• Notification• Transfer• Mailbox• Message• Synchronization• DID• Speech


Reporting

• Numerous tunable reports• User Activity• Call Activity• Mailbox Administration• Locked Mailboxes• Mailboxes w/ Unread messages• Sites• Port utilization• …and more

• Customizable templates• Download as CSV


Software Downloads

• One-click location for latest versions:• iLink client• Java software (used within web-portal for visual voicemail and greetings)


Self-Service Password Reset

• Fully “self-service” enablement• Hosted from Officelinx server• Corporate email authentication• Reset options for both:

• Voicemail (mailbox)• UC Application (web UI)

• ‘Human Interface’ protected

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User ExperienceBrowser, Email, TUI


Single Sign-On

• Administrator controllable options

• Simplifies logon experience• Secure operation• ‘Hardened’ password capable

• User name or Mailbox number


Introductory Tutorial for Subscriber Setup

• User configuration for:• Time zone• Working hours• Mobile, Home, Office

numbers• Call answering

treatment:• Route to alternate

number• Take a message

• After-hours treatment


Web Portal - Home Page

• Easy to use entry-point for key features


Web Portal - Visual Voicemail

• Easily identify voice/fax, who called, when, length of message

• One-click access to play/view messages on PC• Uses Sounds Applet plug-in

• Streams audio to PC (No WAV files)• One-click action to reply, forward, delete, etc.


Web Portal - Greetings

• Default (Internal/External)• Personal, Busy, Unavailable

• Location-based• In office, At Home,

Temporary Location, Remote Office• Meeting• Away on Business• Vacation• Extended Absence• Mobile

• Record from phone or from web-page• Play/Record, Volume, Speed controls within

browser


Message Forwarding

• Configure forwarding options:• Unlimited addresses• Automatic Deletion• Enable or Disable for each address• Send to specified destination (email)• Print to fax or server’s default printer• Forward type (Forward or Relay)• Message type: Email, Fax, Voice, or Missed

Calls• Audio format: MP3, G.726, A-law; Mu-law;

WAV PCM• Fax Format: TIFF or PDF• Delay timeframe: Hours/Minutes• Include attachment option


Notification Options

• Filtering options for voice, fax, and test messages• All messages• Specific criteria

• Paging options• Before transferring• After transferring


Speech Support

• Speech Auto Attendant• Speech Access

• Works with Exchange, Gmail, Notes, GroupWise• Contacts• Calendar

• English, French and Spanish language support• Speech Verification• Access to user’s mailbox


Transcribed Voice Messages inside of Gmail

Receive transcribed voice messages in Gmail that are resolved to your contacts - when it’s opened, the message waiting indicator gets extinguished on your phone.


Send + Receive Fax Messages from Gmail

Send and receive fax messages from within Gmail with the ability to save and organize them on Google Drive.


Transcribed Voice Messages inside of Office 365

Receive transcribed voice messages in your Outlook Web App - when it’s opened the message waiting indicator gets extinguished on your phone.


Send + Receive Fax Messages

Send + receive fax messages from within the Outlook Web App.


IBM Notes/Smart Cloud Integration

• Cloud hosted or on-premise support

• Secure Message Synchronization

• Secure Streaming

• Transcription (Optional)


GroupWise Integration

• Hosted or on-premise support





Zimbra Integration

• Cloud hosted or on-premise support





Route and Answer Calls Based on Google Calendar

Presence is automatically determined by Google Calendar events - in addition, your current availability will determine if calls come to you or go to voicemail.


Route and Answer Calls Based on Outlook Web App Calendar

Presence is automatically determined by your Outlook Calendar - in addition, your current availability will determine if calls come to you or go to voicemail.


See Everyone’s Presence in Your Organization

Ability to organize co-workers into custom groups and easily see their real-time presence and availability.


Integrated Dialer and Call Control Features

Dial extensions or phone numbers by entering the names of your contacts or their numbers, then handle calls with a full range of call control features.


Click-to-Call Across Any Web Page or Web App

iLink Pro is available anywhere in your browser; click-to-call numbers from any web page or web app.


Esna iLink Pro Clients

• iLink Pro Desktop• iLink Pro Web Client (HTML5)• Desktop Call Controls

• Click-to-call• Hold• Transfer• Retrieve caller from voicemail

• Available for:• Windows and MAC OS environments

• Mobile Application:

• Blast Dial - Find me• ‘Find me’ + ‘Follow me’• Fixed-to-mobile convergence - handoff• Presence aware routing - location based

call control• Supports Android, iOS, Windows Phone,

BlackBerry• Features:

• Presence• Click-to-call• PBX-calling call setup• Mobile access to MP3 files• Message transcription


Caller ID is Matched to an Existing Salesforce Record

When you receive a call, the number is matched to a record in Salesforce and is displayed; the ability to control the call is presented and call/call notes are logged under the contact/lead’s activity history.


Telephone User Interface (TUI)

• Configurable ‘system-wide’, ‘user group’, or ‘per-user’

• Emulations offered:• ARIA (Octel and Modular Messaging)• Audix (Intuity Audix, IALX, IA770)• CallPilot (Meridian Mail and CallPilot)• Serenade• Customizable• And many more…


Migration from CallPilot


CallPilot Migration to Esna Officelinx

• Compatible with CallPilot 4.0, 5.0, and 5.1 systems

• Data migrated includes:• Last name• First name• Mailbox number• Extension DNs (dialed-numbers; 1-8)• Message Waiting Indication (MWI) extensions• User-recorded greetings

• Internal, External, Personal Verification, Temporary Absence (excludes expiry tag)• Personal distribution lists• Notifications• All mailbox messages and message state (read/unread) and flags (urgent, private, etc.)


Case Studies


Customer Case Study

Roche has 90,000 users on Google Apps

Needed to integrate multiple PBXs - Avaya, Cisco and legacy Nortel with Google

Apps

Required massive scalability, high availability and geo-

redundancy

The Challenge

Selected Esna Officelinx because of its ability to work

across multiple PBXs simultaneously while providing the same unified messaging

services to all users

Esna Officelinx was the only solution that could integrate

seamlessly with Google Apps regardless of the PBX

The Solution

Roll out to 40K+ users in the initial phase worldwide

Esna provides localized unified messaging services in

17 languages

The Result


Customer Case Study

Needed a unified messaging solution that could support

multiple PBX systems across 11 countries with High Availability and geo-

redundancy

Unified messaging solution needed to integrate with

Google Apps and later on Microsoft BPOS

Serena Software

It was good to know that, if we were to move again to another [email] platform, we weren’t locked into a UC system that couldn’t integrate with other solutions. That concern just didn’t apply with Esna.— Todd Stark, Senior Network Engineer

The Challenge

Selected Esna Officelinx to seamlessly connect Serena’s Avaya system to Google Apps and integrate across the wide array of mobile devices in use across the company’s global

footprint

Deployed robust solution to more than 800 users

worldwide over one weekend

Unified messaging was kept intact when Serena migrated to Microsoft BPOS to Google

Apps

Transition was seamless and transparent to end users

The Result

The Solution


Esna Officelinx Roadmap• Avaya Solution Designer (Mar-2016)

• ASD/SaaS configurator for subscription licenses• ASD/Messaging configurator for perpetual licenses

• Coming soon to future ASD update• OL 10.5 (forecast May-2016)

• CallPilot data migration utility• Security enhancements for government customers

• Secure SIP (TLS/SRTP)• FIPS 140-2• IPv6• JITC certification (forecast for GA+8 weeks)

• Avaya Aura® System Manager integration (with SMGR 7.0.1.1, Service Pack – August-2016)• OL 11.0 (forecast 4Q-2016/1Q-2017)

• Contact Center Voice Services (CallPilot replacement)• GIVE IVR (Front-end and In-queue announcements)• ACCESS (play prompts, collect digits, play expected wait time)


Summary• Cloud email and application integration (Office 365, Google, Salesforce)• Resiliency (live/live) without 3rd party servers• Higher scalability• Multi-tenancy capable• Concurrent, multiple-switch integration (DSE, T1/E1, SIP) without requiring Session

Manager• Numerous and customizable TUIs• Embedded capabilities reducing server “footprint” as compared to AAM

• Speech-to-text transcription (optional)• Speech messaging• Message networking (AMIS, VPIM)

• Presence awareness/integration for call routing/greetings


Additional Product Information• documents.esna.com

• Device Friendly Documents (HTML versions)• Esna Officelinx (PDF versions)

• Client Applications Guide• Feature Descriptions Guide• Technical Operating Guidelines• Server Installation Guide• Server Configuration Guide• iLink Pro Installation and User Guide

• enterprise.esna.com and callpilot.esna.com• Sales enablement materials, including videos

http://documents.esna.com/

http://enterprise.esna.com/

http://callpilot.esna.com/



Avaya Aura® Messaging and Esna Officelinx Comparison Avaya Aura® Messaging 6.3 Esna Officelinx 10.0

Scalability-ports • Up to 300 ports• Up to 4 App server nodes per cluster

• Up to 2,000 ports on H/A system• Up to 20 Voice nodes

Scalability-users• 6,200 UM users single-server• 30K UM local users per cluster• 100K remote users

• 5,000 UM/20K VM users single-server• 20K UM/60K VM users distributed server

Resiliency

• Local caching at App server (when message store unavailable)

• 3rd party redundancy for message store• Geographic disbursement of servers

• High Availability via Master/Slave and Consolidated DB/File server

• Geographic disbursement of servers

Store Flexibility • Per-User Store Flexibility• Avaya or Exchange 2007/2010/2013

• Storage at “Voice” nodes• Consolidated Database server replication

OS / Security • Linux OS• Lower TCO from security updates

• Windows 7, 2008 (32-bit) 2008R2 (64-bit), 2012• Higher TCO for ongoing security updates

Virtualization • VMware ESXi 5.0, 5.1, and 5.5• VMware ESXi 6.0 (coming in AAM 7)

• VMware vSphere 4.x, 5.0, and 5.1• Microsoft Hyper-V Server 2012

Localization • Extensive (22) and growing • Substantial (17) and growing

Connectivity• SIP (Avaya); Others via GW• Concurrent multi-switch integration via Session Manager

• SIP; T1/E1, QSIG, SMDI via gateways• Concurrent multiple switch integration without Session Manager

Speech-to-Text • Optional via 3rd party • Optional, embedded

✓

✓

✓

✓

✓

✓

✓

✓


Avaya Aura® Messaging and Esna Officelinx Comparison (Cont’d) Avaya Aura® Messaging 6.3 Esna Officelinx 10.0

Multi-tenant • No • Yes

Hospitality • No • Yes (PMSI integration)

Message access

• TUI-Aria, Audix, CallPilot (mimic legacy)• Voice commands (English, French)• E-mail (toolbar, clientless)• Browser

• TUI-Extensive and customizable• Voice commands; multi-lingual• E-mail (client)• Browser

Email integration • Exchange 2007, 2010, 2013• Lotus Notes (via IMAP)

• Exchange 2003, 2007, 2010, 2013, 365• Google Mail• Zimbra• IBM Lotus Notes 6.5, 7.0, 8.0, 8.5• GroupWise 6.5/SP2, 7.0, 8.0

Migration from Legacy• Avaya ProServices - Octel 250/350• ProVision – Audix, CMM, Intuity, MM• CP>AAM migration utility

• CP to Officelinx coming (May-2016)

Administration• Web based• System Manager integration• Control Manager integration

• Web based• System Manager integration (Aug-2016)

Support Network • Extensive (Direct and Partner) • Substantial (Direct and Partner)

Licensing

• Voice mail (Basic, $46)• Unified Messaging (Mainstream, $65)• Suites (Core and Power) with up-lift• Perpetual or Subscription

• Voice mail (Messaging)• Unified Messaging (Collaboration or Collaboration+Messaging)

• Perpetual or Subscription

✓

✓

✓

✓

✓✓


CallPilot/Avaya Aura® Messaging Functionality Gap AnalysisFeature title Feature title (cont’d)Contact Center “Voice Services” integration Express Messaging service

High Availability (single server/auto-failover) Speech Messaging (integrated)

Geographic Redundancy (server pair/auto-failover)

Broadcast messaging (all users) with timed delivery and MWI on/off options

Voice Forms One number voice/fax call screening

Self-Service User Password Change/Reset Outbound fax broadcast and mail merge

Active Directory integration (for moves, adds, and changes)

Read-receipt synch on forwarded voice/fax messages to e-mail

Message Networking (integrated)(AMIS, Enterprise, VPIM)

Distribution list admin Search Criteria (Shared and Personal)Auto-populate; Add via name/number; Nesting

Network Message Service Hacker-Tracker monitor for user mailbox/application logging

Scalability of Single Server Auto-Attendant left-pad

Comprehensive reporting with schedule and export options (PDF, DOC, XLS, etc.)

Flight Recorder system monitor and simplified trace capture by partners/support

Remote activation via phone Desktop UM plug-in for Lotus Notes, GroupWise

Record Caller App Prompts via phone Restricted client operations (Outlook, GroupWise, and Notes)

Extended Absence Greeting expiry via phone Shared Telephone / Dorm Room auto-assignment

Multiple MWIs per mailbox (CP=8; AAM=1) Bulk Auto-Add (integrated)


CallPilot/Esna Officelinx Functionality Gap AnalysisFeature title Feature title (cont’d)Contact Center “Voice Services” integration Express Messaging service

High Availability (single server/auto-failover) Speech Messaging (integrated)

Geographic Redundancy (server pair/auto-failover)

Broadcast messaging (all users) with timed delivery and MWI on/off options

Voice Forms One number voice/fax call screening

Self-Service User Password Change/Reset Outbound fax broadcast and mail merge

Active Directory integration (for moves, adds, and changes)

Read-receipt synch on forwarded voice/fax messages to e-mail

Message Networking (integrated)(AMIS, Enterprise, VPIM)

Distribution list admin Search Criteria (Shared and Personal)Auto-populate; Add via name/number; Nesting

Network Message Service Hacker-Tracker monitor for user mailbox/application logging

Scalability of Single Server Auto-Attendant left-pad

Comprehensive reporting with schedule and export options (PDF, DOC, XLS, etc.)

Flight Recorder system monitor and simplified trace capture by partners/support

Remote activation via phone Desktop UM plug-in for Lotus Notes, GroupWise

Record Caller App Prompts via phone Restricted client operations (Outlook, GroupWise, and Notes)

Extended Absence Greeting expiry via phone Shared Telephone / Dorm Room auto-assignment

Multiple MWIs per mailbox (CP=8; OL=X) Bulk Auto-Add (integrated)

Mitigate w/ Virtualization

Mitigate w/ Architecture

Coming late-2016