Evolution of Work · 2019. 9. 23. · Redefine Employee Experience with Citrix Workspace Challenges TOO MANY APPS TOO COMPLEX! TOO MUCH BUSY WORK Outcomes IMPROVED ENGAGEMENT INCREASED

© 2019 Citrix | Confidential

시트릭스이형봉이사

Manager, Sales Engineering

Evolution of Work Intelligent Workspace

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39% 43% 56%

144 373 524

15% 20% 25%

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We Have a Productivity Problem

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Personal Computing

1990-2000

2.3%

The Internet

2000-2007

2.7%

Back OfficeDigitization

1979-1990

1.7%

Mobile

2007-2013

1.7%

App Sprawl

1.2%Over last 2 years

An

nu

aliz

ed L

abo

r P

rod

uct

ivit

y G

row

thA

nn

ual

ized

Lab

or

Pro

du

ctiv

ity

Gro

wth

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Clearly we just need toadd some more technology

to fix that…

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Applications Are Not Driving Productivity Or Happiness

TOO MANY APPS

TOO MUCH COMPLEXITY

TOO MANY INTERRUPTIONS !

TOO MUCH SEARCHING

TOO LITTLE USAGE

TOO LITTLE FOCUS

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Boomers Gen Xers MillennialsSilent / Greatest Post-Millennials

1994 1997 2000 2005 2008 2010 2015 2017

66

54

54

53

56

53

41

9

3

U.S

. lab

or

forc

e (

mill

ion

s in

/lo

oki

ng

for

wo

rk)

0

10

20

30

40

50

60

70

Source: Pew Research Center analysis of monthly 1994-2017 Current Population Survey (IPUMS).

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33%of employees

are actively

engaged

51%of employees

not engaged

16%of employees

actively

disengaged

Source: Gallup State of the Workplace 2017

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Evolution of Citrix Workspace

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Traditional security perimeter

Users IT &Networking

Legacy/Custom Apps

ComplexTechnology Built

Years Ago

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There’s a

mismatch:

enterprise apps

vs

consumer apps

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Integrated Feed Notifications

Clear Actions

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AI &

automation

are touching

everything…

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At Home At Work

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Redefine Employee Experience with Citrix Workspace

Challenges

TOO MANY APPS

TOO COMPLEX

! TOO MUCH BUSY WORK

Outcomes

IMPROVED ENGAGEMENT

INCREASED PRODUCTIVITY

HIGHER EMPLOYEE LIFETIME VALUE

ORGANIZE

Integrated apps, content, devices and communication channels

Personalized, contextual content, insight and actions

Learned behaviors. Batched or automated repetitive tasks.

Simplified Q&A inquiries

GUIDE

AUTOMATE

Solution

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The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

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Microapps in Citrix Workspace

Workflows To SaveYou Time

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OUT-OF-THE-BOX MICROAPPSFOR MOST WIDELY USED APPS AND MOST COMMON TASKS



• Change Job• Change Job Request Approvals• Expense Report Approvals• Expense Report Updates• Employee Review Updates• PTO Request Updates

• Change Request Assignments• Incident Assignments• Problem Assignments• Task Assignments• Submit Delegate• Request Approvals• Change Request Updates• Incident Updates• Problem Updates• Submit Catalog Request• Submit Change Request• Submit Incident• Submit Problem

• Account Approvals• Contact Approvals• Contract Approvals• Account Updates• Create Account• Create Contact• Create Event• Create Task• Event Reminders• Task Reminders• Case Updates• Create Case• Contract Activations• Contract Expiration Reminders• Contract Updates• Create Contract• Create Lead• Lead Updates• Create Opportunity• Opportunity Updates



• Expense Report Approvals• Create Expense• Report Updates• Expense Submission

Reminders• Itinerary Updates

• Search Directory• User Updates• Course Alerts

• Requisition Updates• Requisition Approvals

• Create Ticket• Ticket Assignments• Ticket Updates

• Create Ticket• Ticket Reminders• Ticket Updates



• Report Updates

• Account Assignments• Create Account• Create Contact• Appointment Assignments• Create Appointment• Create Phone Call• Create Task• Phone Call Assignments• Task Assignments• Case Assignments• Create Case• Create Lead• Lead Assignments• Create Opportunity• Opportunity Assignments

• Report Updates• Create Event• Event Reminders• Search Directory• Search Groups• Update My Profile• User Updates• Create User


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Building Microapps

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BUILD YOUR OWN MICROAPPS TOONo-code, drag-and-drop tool

Customizable templates for common tasks & applications

Easy-to-design for your company’s rules & workflows

Connect to custom on-premsystems with web services

Disclaimer: The development, release and timing of any features or functionality described for our products remains at our so le discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

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Microapps Admin Experience

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Microapp Service Architecture

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Workspace

UI

Notific-ationsService

Micro-apps

Service

Data Integration

Provider

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Single-tenantMicroapps Service

Data Integration

Provider

Service account

Watch for changes

Cache:Encrypted per-tenant Active data only

Workspace

Notifications

Reading Data

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Single-tenantMicroapps Service

Data Integration

Provider

Per-User(OAuth)

Watch for changes

Cache:Encrypted per-tenant Active data only

Workspace

Writing Data

Write-back action

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Building Data Integration Providers

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We’re building manymore DIPs, but…

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?

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Microapps Service

Cache

A

B

Java Custom Connector

GRPC & RSocket

SDK

Any API

Generic Web Services Connector

JSON

Target Systems

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Summary

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!

Productivity istaking a hit

Consumer applications are showing the way

Workspace can help save time on

common tasks

DIPs connect applications to

Citrix Cloud

Build and customise microapps

yourself

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Documents

Evolution of Work · 2019. 9. 23. · Redefine Employee Experience with Citrix Workspace Challenges TOO MANY APPS TOO COMPLEX! TOO MUCH BUSY WORK Outcomes IMPROVED ENGAGEMENT INCREASED