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Somerset Local Involvement Network Lucy Nicholls Development Officer “The independent patient voice for Somerset.”

Exeter 2011-lucy-nicholls

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Presentation to Exeter workshop from Lucy Nicholls, Somerset LINk. 9 June 2011.

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Somerset Local Involvement Network

Lucy NichollsDevelopment Officer

“The independent patient voice for Somerset.”

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Welcome

Local

Involvement

Network

LINk

HealthWatch

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“The independent patient voice”

1974 2003 2008 2010 2012

PPI

forums

Community

Health Councils

LINks

(+ social care)

Health-Watch

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Local HealthWatch will :

Build on existing LINk functions :

Be volunteer-led

Gather views of local people

Identifying problems and gaps in services

Work with third sector, volunteer and user-led organisations

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Include possible new functions :

Take on the PCT PALS function / staff (Signposting and information on health and social care services / Help people to access and make choices about care)

Complaints advocacy responsibility from 2013 (currently ICAS)

Escalate issues nationally through HealthWatch England (a new committee of the CQC)

Local HealthWatch will :

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Who is the LINk?

Third Sector orgs

Neighbourhood Groups

Ruralcommunities

Individuals

Patients’Groups

BusinessGroups

Carers’networks

Black andMinorityEthnic

Usergroups

Communitiesof interest

Community Groups

Tenants’Groups

FrontlineStaff

LINkLINk

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Role of the LINk (& why I use Patient Opinion)

LISTEN to local people’s stories

INVESTIGATE issues of concern to the community

MONITOR local health and social care services

USE ITS POWERS to hold services to account and get results

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What LINks should do with Patient Opinion….

1. Keep an eye on what is happening in your local area – make yourself known

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What LINks should do with Patient Opinion….

2. Keep track of local trends

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What LINks should do with Patient Opinion….

3. Add a Local Stories Widget to your website…

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Tools for the future…. ?

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Lucy NichollsDevelopment Officer

Somerset LINk

[email protected]