FELIPE LARRAIN A. CEO AGUAS ANDINAS ISTANBUL MARCH 2009
EFFICIENCY AND GOOD PRACTICES IN SANTIAGO DE CHILE
Slide 2
I. CHILEAN WATER SANITATION SECTOR II. AGUAS ANDINAS
DESCRIPTION III. AGUAS ANDINAS MANAGEMENT ACHIEVEMENTS IV. FINAL
COMMENTS
Slide 3
www.aguasandinas.cl PRIVATIZATION PROCESS CHILEAN WATER
SANITATION SECTOR Privatization process began in 1998 until then
all companies were State-owned Today: 95.3% of customers are
serviced by privatized companies Two concession models: - Unlimited
period - 30 years Ownership of water rights and assets
Slide 4
www.aguasandinas.cl Regulatory framework set forth by Law- has
approved the stability and transparency of the system during its 20
years operation CHILEAN WATER SANITATION SECTOR REGULATORY
FRAMEWORK Main Features: Role of regulator separate from the
service provider role Clear and transparent rules -same for all
operators Government subsidies for low-income families Low level of
non-payment Total Privatizations 6 Concessions 8
Slide 5
www.aguasandinas.cl Aguas Andinas supplies over 6.2 million
residents in Greater Santiago and rest of the country, with 100%
drinking water coverage, 98% sewage and 74% waste water treatment
AGUAS ANDINAS, DESCRIPTION GRUPO AGUAS Revenues Drinking Water
Volume Customers 46% 53% 43% 345 million 492 million m 3 1,828,328
customers MARKET SHARE (2008) R.M. Santiago Aguas Andinas X y XIV
Regi n Puerto Montt Essal OWNERSHIP STRUCTURE
Slide 6
www.aguasandinas.cl AGUAS ANDINAS MANAGEMENT ACHIEVEMENTS AGUAS
ANDINAS MANAGEMENT ACHIEVEMENTS Efficient Management of Total Water
Cycle Adoption of state-of-the-art Technology Continuous
improvement of service to Our Customers Major Investments in sewage
treatment
Slide 7
www.aguasandinas.cl EFFICIENT MANAGEMENT OF THE TOTAL WATER
CYCLE AGUAS ANDINAS MANAGEMENT ACHIEVEMENTS World Class service at
our facilities raw water Capture/Regulation drinking water
Production drinking water Distribution waste water Collection waste
water Purification Return to the environment customer Service
Slide 8
www.aguasandinas.cl AGUAS ANDINAS MANAGEMENT ACHIEVEMENTS
ADOPTION OF STATE-OF-THE-ART TECHNOLOGY Technological Contribution
by AGBAR World Class tools and latest developments -Operations
Control Centre -Adoption of SAP throughout Grupo Aguas -Geographic
Information System New Customer Service (CRM by Oracle) and
Integrated Commercial Management Platform
Slide 9
www.aguasandinas.cl AGUAS ANDINAS MANAGEMENT ACHIEVEMENTS
Drinking Water Service: -Continuity: 99.8% Waste water Collection
Service: -Continuity : 99.9% Commercial Management: -Mean Claim
Response Time: 0.5 days/claim Regular community surveys 18
Commercial Agencies: 700,000 queries per month Call Centre: 125,000
calls per month CONTINUOUS IMPROVEMENT OF SERVICE TO OUR
CUSTOMERS
Slide 10
www.aguasandinas.cl Source: Estudio Imagen 2008 AGUAS ANDINAS
MANAGEMENT ACHIEVEMENTS CONTINUOUS IMPROVEMENT OF SERVICE TO OUR
CUSTOMERS WHICH ARE THE MOST IMPORTANT BASIC HOUSEHOLD SERVICES? 1
ST SPONTANEOUS MENTION WHICH OF THESE COMPANIES DO YOU CONSIDER THE
BEST?
Slide 11
www.aguasandinas.cl Environmental Problem in 90s Decade Raw
Sewage discharged to Natural Sources: Public Health problems.
Impact on flora and fauna. Disruption of agriculture. AGUAS ANDINAS
MANAGEMENT ACHIEVEMENTS METROPOLITAN REGION WATER SANITATION PLAN
Localities Existing Plants Future Plants Future Collector
199920092012 N o of Plants61516 Flow Treated0.48 m 3 /s13.7 m 3
/s15.5 m 3 /s Biosolids0 ton/day794 ton/day814 ton/day Residents
Served 180,0005,500,0006,300,000 Coverage3%87%100% Total
Accumulated Investment MM 488MM 654
Slide 12
www.aguasandinas.cl AGUAS ANDINAS MANAGEMENT ACHIEVEMENTS
METROPOLITAN REGION WATER SANITATION PLAN El Trebal: Operation
start-up in October 2001 115 million investment Capacity 4.4 m 3 /s
La Farfana: Operation start-up: September 20 th 2003 240 million
investment Capacity : 8.8 m 3 /s MAIN PLANTS:
Slide 13
www.aguasandinas.cl AGUAS ANDINAS MANAGEMENT ACHIEVEMENTS
METROPOLITAN REGION WATER SANITATION PLAN Treatment Outputs WASTE
WATER TREATED WATER irrigation and health BIOSOLIDS nutrients soil
recovery BIOGAS renewable energy WASTE WATER TREATMENT PLANTS
Slide 14
www.aguasandinas.cl CONCLUSIONS FINAL COMMENTS Having a stable
and transparent regulatory framework in Chile has reassured
investors and created an atmosphere of trust and understanding with
the regulator In the water sanitation sector, Aguas Andinas is the
leading company in Chile and a benchmark for Latin America Total
Water Cycle Management for over 6.2 million people leads to
operational optimization and synergy Agbar has played a fundamental
role in the technological development and management of Aguas
Andinas
