34
ASIGNMENT Enterprising Management Prepared by: Group 2 1. Hoàng Hà Mi Misa ( leader) 2. Vũ Hồng Nhung- Lisa 3. Nguyn Thanh Thy- Laura 4. Triu ThNgân-Jenny 5. Trnh ThHin-Sady 6. Ngô Thúy Nga-Moon 7. Bùi ThTrinh-Mary Date: September 17, 2014

Final bussiness plan

  • Upload
    ha-mia

  • View
    443

  • Download
    1

Embed Size (px)

Citation preview

Page 1: Final bussiness plan

ASIGNMENT

Enterprising Management

Prepared by: Group 2

1. Hoàng Hà Mi –Misa ( leader)

2. Vũ Hồng Nhung- Lisa

3. Nguyễn Thanh Thủy- Laura

4. Triệu Thị Ngân-Jenny

5. Trịnh Thị Hiền-Sady

6. Ngô Thúy Nga-Moon

7. Bùi Thị Trinh-Mary

Date: September 17, 2014

Page 2: Final bussiness plan

NAME OF OUR SPA,

LOGO AND SOLOGAN

Page 3: Final bussiness plan

TABLE OF CONTENTS

I – EXECUTIVE SUMMARY

II. THE EXTERNAL ASSESSMENT

A. The Macro Environment

B. The Industry/ Sector

C. The Macro and the Micro Markets

Summary of Opportunities and Threats

III. THE INTERNAL ASSESSMENT

A. Outputs and Outcomes

B. Resource Allocation

C. Competitiveness of Physical Facilities

D. Organizational Competencies and Capabilities

E. Teams and Individuals

F. Organizational Affiliations, Alliances and Linkages

G. Management Processes

H. Management Functions

I. Organizational fit

Summary of Strengths and Weaknesses

IV – SWOT ANALYSIS

A. Opportunities

B. Threats

Page 4: Final bussiness plan

C. Strengths

D. Weaknesses

F. Strategic Options

V. VISION, MISSION AND OUTCOMES

A. Vision Statement

B. Mission Statement

C. Objectives, Key Result Areas (KRAs) and Performance Indicators (PIs)

C.1. Objectives

C.2. Key Result Areas and Performance Indicators (PIs)

D. Action Plan

D.1. Strategies

D.2. Programs

D.3. Activities and Tasks

D.4. Resource Allocation

D.5. Marketing Program

D.6. Operating Program

D.7. Human Resources Program

D.8. Finance Program

Page 5: Final bussiness plan

I. EXECUTIVE SUMMARY

Rishe spa is a new upscale destination in Thai Nguyen city, offering a complete day spa

experience. We offer seven ultra-chic, ultra-comfortable treatment rooms with the finest spa

linens and equipment. We offer massage in a variety of styles - traditional Swedish Massage,

Deep Tissue work, Hot Stone Massage, Reflexology, Sports, Pregnancy and others. We also

offer facial and body treatments, like a Vitamin C Antioxidant Facial and Demalogica's Anti-

Free Radical Treatment. The day spa has the latest in anti-aging products and techniques but

does NOT offer services on hair such as cutting, styling and coloring. The only time a pedicure

would be provided, is when it's part of a full treatment. In fact, for location, we prefer being

located near hair and nail salon for co-marketing opportunities.

1.1 Objectives

1. Achieve $31,000 in sales the third month after opening by performing 14 services per day.

2. Achieve $62,550 in sales the six month after opening by performing 29 services per day.

3. Have a local client return rate of 90% by the end of the first six months.

4. Become an established community Spa destination by the end of the first 12 months.

5. Perform 53 services per day by the end of the first year.

1.2 Mission

Our mission is to run a profitable business by providing high-end therapeutic massage and

aesthetician services in a caring, upscale, professional environment. We offer massage in a

variety of styles - traditional Swedish Massage, Sports Massage, Deep Tissue work, Sports

Massage, Hot Stone Massage, Reflexology, and others. Our licensed Demalogical offer the latest

in skin treatments, body treatments and anti-aging therapies.

Our goal is to tailor the client's experience based on initial interview information, as well as

feedback during the treatments, to ensure the client's comfort and satisfaction, and to increase

repeat business. We are mindful of the overall experience - using only the finest oils and lotions,

beauty treatments and aromatherapies. Special lighting, music, decor, and textiles are used

Page 6: Final bussiness plan

throughout the spa to complete the comfortable, plush environment and enhance the client's

overall spa experience.

1.3 Keys to Success

Marketing, Marketing, Marketing - Owner is a proven, 15-year sales executive. Marketing will

be the first strength to our success and a huge competitive edge.

Professionalism: Which includes everything from maintaining confidentiality, to hiring the very

best LMT and Demalogycal.

Individual Attention: Each client's experience will be tailored to his or her preference.

Repeat business/Recommendations: giving the kind of service that brings people back for regular

treatments, and encourages clients to recommend us to friends, and other health professionals to

recommend their clients.

Unique Treatments: We have the latest in techniques with the best products from around the

world.

Fantastic Location: Thai Nguyen city

II. THE EXTERNAL ASSESSMENT

Politics and Legal

Vietnam is managed on socialist principles. Vietnam has a stable political environment, this

creates opportunity for businesses to invest in long term in Vietnam. Furthermore, the

government decreases corporation tax from 22% to 20%. Nowadays, Vietnam is ready to

welcome the foreign investors with open arms. Specially, Thai Nguyen city had high population

and Thai Nguyen has abundant labor force resources (from industrial and universities).

The government has recently had a serious of adjustment measures to curb inflation, reduce

public debt, tighten government spending, reorient capital flows into manufacturing sector, spur

economic growth.

Antitrust law in Vietnam is constructed too slow, the matter leads to unhealthy competition.

Page 7: Final bussiness plan

Consumer law was published in 2011, however people don’t understand it well. They can’t

protect themselves when getting conflict.

Employment law was completed in 2013 with a lot of new clauses, which can protect the

employees and women

Economy

The index of inflation is about 4.77% in the first six months in this year as a signal that the target

of keeping inflation, macroeconomic stability of Vietnam was proved efficiently. It also is a

warning about the lower purchasing power of the economy.

Interest rate is reducing sharply, reaching the lowest point at 7% in recent years. However, it’s

just good for big enterprises having resiliency manufactory capacity, small and medium

enterprises meet with difficult approaching low interest capital.

Labor costs in Vietnam are not competitive because of the lack of worker qualifications. On one

hand, the salary of workers without qualifications is not lower than others country in Asian. On

the other hand, the shortage of worker qualifications remains a great challenge to companies.

Social

Vietnam has about 90.7 million people, the rate of population growth is 1.3 in a period from

2009 – 1014. According to estimate, Vietnam has been in the golden population period, it has

contributed nearly 15% of economic growth.

Vietnam education system includes pre-school, elementary school, secondary high, high school

and college. Despite achieving some educational achievements but Vietnam still has existing

problems, leading to poor quality of education.

Vietnamese has many bad habits that need to be changed.

Technology

Vietnam is a technologically backward country. Vietnam is now in the period of national

industrialization and modernization with a socialist orientation.

Page 8: Final bussiness plan

Nowadays, communication and internet in Vietnam are developing strongly. The government

takes interest in the environment to create favorable conditions for the activities of science,

technology making the best of its potential.

Environment

Vietnam is located in the tropical and temperate zone. It is characterized by a strong monsoon

influence, a considerable amount of sunny days, and with the high rate of rainfall and humidity.

The climate is divided into two distinguished two seasons: The cold season ( from November to

April ) and The hot season ( from May to October ). The most noticeable seasonal changes in

temperature are found in the Northern provinces, where a difference of 12 degrees is possible.

The macro market

Population

Thai Nguyen has a population of about 1,2 million with 26% living in urban area and about

90,000 students from 20 universities and colleges in Thai Nguyen.

Economy

The economic growth reached 9,1% of GDP, income of per head was 25,7 million in 2012. Thai

Nguyen still has some limitations, such as small scale economy, un-comprehensive facilities,

transportation infrastructure remaining difficulties, low value of industrial production.

Politics:

Thai Nguyen government launched policies to attract foreign investment and encourage domestic

investment.

Culture and society

Thai Nguyen is a multiform communication and also is an industrial province. Thus, most people

work in industrial zone, factory.

The micro market

Page 9: Final bussiness plan

Competitor

Opening a spa is popular business in Thai Nguyen city with small capital. There are a lot of

beauty spa within a radius of ten kilometers from the city center. Almost of these spa are near the

city center and universities, most of their customers are students and office workers. However,

there are of these spa is less than 100 square meters.

Customer

Rishe spa aims to target mass market, everyone can be our customers. They are students and

office workers who want to more beauty. We will maintain amount of loyal customers, it will be

the main profit.

Customers go to our spa can enjoy beauty services and advise from beauty consultants with nice

spa to relax. We’re provided best services with high technological and perfect cosmetic from

famous brand in the US.

Supplier

Demalogycal will be the main supplier for support our beauty service and cosmetics. We search

for supplier from the South of Vietnam to provide nice spa with high-quality for customers.

Summary of Opportunities and Threats

Opportunities

+ Broaden their target market: Sources we have exclusive product should continue to

expand more on the basis of provinces and cities across the country.

+ Merging, taking over or forming strategic alliance with other spa : we do not have a

reputation in the market so we will associate with a given number of other spa laying its

products to consumers across the country.

+ Continuously expanding: customers will be growing, so we will continue to invest in

expansion and upgrading of its customers better and better

Page 10: Final bussiness plan

Threats

+ Rising prices of cosmetic and service: large current import capacity cosmetic from

many other countries in the world (likely Korean brand, Japan etc) with price are cheaper,

so this will be a huge challenge for our cosmetic.

+ Increased competition from local spa and other spa chains: on the market has a lot of

beauty spa and has created a reputation in the market so we will face huge competition to

be able to stand firm in the market.

III. THE INTERNAL ASSESSMENT

A. Outputs and Outcomes

1. Output

Toal sale products and services per day: 20 customers per day.

Average pricesale products and services per day: 500.000 VND per day.

Average revenue: 10.000.000 VND per day.

2. Outcomes

Total expense per day 6.650.000 VND

Revenue per day 10.000.000 VND

Profit per day 3.350.000 VND

Profit per month 100.500.000 VND

Profit per year 1.206.000 VND

Page 11: Final bussiness plan

B. Resource Allocation

1. Human resource

2. Provide material source and training place

+ Beauty products: provided directly from Dermalogica USA.

+ The experts are trained in the USA and Vietnam.

C. Competitiveness of Physical Facilities

Models construction: include 3 floor, ground floor, first floor, second floor and terrace

(with pool on the terrace).

Home Spa near city center so traffics is favorable.

There are offices around so focus many staff.

Delivery full professional services, friendly staff, a relaxing atmosphere and unique style.

We pledge to give customer an experience that will leave them glowing both inside and

out.

D. Organizational Competencies and Capabilities

Organizational Capability:

focuses on internal processes and systems for meeting customer needs

creates organization-specific competencies that provide competitive advantage since they

are unique

CEO AND BOARD OF

DIRECTORS

ACCOUNT & FINANCE SALES & MARKETING ADMINISTER& HUMAN

RESOURCE PROCUREMENT &

PROJECT

Page 12: Final bussiness plan

ensures that employee skills and efforts are directed toward achieving organizational

goals and strategies

Organizational Capability enhances perceived customer value in three ways:

Responsiveness: the ability of the business to understand and meet customer needs more

quickly than competitors

Relationships: the ability of a business to develop enduring relationship between

customer and employee

Service quality: the ability of business to design, develop and deliver service that meets

or exceeds customer expectations.

E. Teams and Individuals

The interest in team building:

Well, look what teams in a business environment can achieve:

They can generate a wider range of ideas and innovation than individuals;

They are able to motivate themselves;

They can bounce ideas off each team member;

They often take more risks than individuals;

They have a range of personalities such as workers, thinkers, leaders who contributethe

right balance of skills necessary to achieve high performance;

They support each other and are not just task-orientated;

They can be a support mechanism which provide mentoring and allow others to grow in

self-confidence

If you have the individuals with the potential to create a high performing team, just imagine what they could achieve for your sales, productivity or bottom line!

However, it is important for people to recognize that there is a difference between team building and team development or team working. Team building involves bringing together new teams and giving them a sense of direction, a period of getting to know their colleagues, recognizing

skills and abilities. Team development is the next stage, which involves team working skills such as sharing ideas, co-operating, being open and supporting one another. A common mistake our

clients make when they first approach is to confuse the term team building with team working. We believe that if you cannot define the problem, then it is difficult to fix it.

Page 13: Final bussiness plan

F. Organizational Affiliations, Alliances and Linkages

+ Organizational Affiliation

Formal relationships established between otherwise independent organizations. These include

affiliation agreements, interlocking boards, common controls, hospital medical school affiliations, etc.

+ The implementation of strategic alliances

Alliance implementation issues include the choice of governance mechanisms, enhancing trust and reciprocity between partners, managing the integration of project staffs from different to their collaboration.

+Proposals for funding under the Linkage Projects scheme must include at least one Partner Organization. The Partner Organization must make a contribution in cash and/or in kind to the

project. The combined Partner Organization contributions for a Proposal (i.e. the total of the cash and in-kind contributions of the Partner Organizations) must at least match the total funding

requested.

G. Management

1. Planning

a. Estimation of investment and spa business

We will construct estimates of Investment and Business includes total investment cost,

expected revenues and expenses in the spa and norms. This helped investors active in the

preparation of financial resources, cost control and predictable revenue spa. Thus will

avoid great losses in the industry and our business processes

b. Design

+ Functional areas: Both guests and staff feel comfortable in the spa. nice relaxing space

+ Color: harmonious, relaxed feeling.

+ Design attention in furniture design massage bed, chair foot massage, locker,... are not

giving customers ease of use of this furniture.

+ Electrical system, lighting, air conditioning, water, communications, machinery and

specialized equipment properly.

+ Create a wonderful spa, simple but luxurious and cost savings for investment.

2. Assessment

+ Collect data of feedback from customers.

Find out advantages and weaknesses.

Develop appropriate plans to develop spa

Training

Report summarizing each month in revenue and customer comments

Page 14: Final bussiness plan

3. Recognition :

Rishe spa try become a famous spa in Thai Nguyen

Expand scale of spa

4. Career development

Training for staffs

Buy new equipment

Reach 753 million VND for first years

H. Four function of management

1, Planning

The planning function of management controls all the planning that allows the organization

to run smoothly. Planning involves

Defining a goal:

+ Open biggest spa in Thai Nguyen.

+ Provide best services and product (Dematically) for customer.

Determining the most effective course of action needed to reach that goal.

+ Equipment.

+ Quality.

+ Price.

+ Attitude with customer

+ Advertising.

Typically, planning involves flexibility, as the planner must coordinate with all levels of

management and leadership in the organization.

2, Organizing

The organizing function of leadership controls the overall structure of the company. The

organizational structure is the foundation of a company; without this structure, the day-

to-day operation of the business becomes difficult and unsuccessful.

Page 15: Final bussiness plan

Organization of Rishe

3, Staffing

The staffing function of management controls all recruitment and personnel needs of the

organization. The main purpose of staffing is to hire the right people for the right jobs to

achieve the objectives of the organization. Staffing involves more than just recruitment;

staffing also encompasses training and development, performance appraisals, promotions and

transfers. Without the staffing function, the business would fail because the business would

not be properly staffed to meet its goals

4, Coordinating

The coordinating function of leadership controls all the organizing, planning and staffing

activities of the company and ensures all activities function together for the good of the

organization. Coordinating typically takes place in meetings and other planning sessions with

the department heads of the company to ensure all departments are on the same page in terms

of objectives and goals. Coordinating involves communication, supervision and direction by

management

5, Controlling

A CEO is responsible for running the spa by which he or she is employed. The Rishe spa

function more like resorts, where guests come to stay for several days, and may receive

treatments such as massages, body treatments, or hydrotherapy.

The duties of a spa CEO will be to provide excellent customer service and to supervise spa

employees. A spa manager may also be responsible for creating advertising. The manager

hires new employees, and terminating the employment of others if it becomes necessary.

Leader team

Manager Training Product

Support

service

Spa

sale and

marketing

Accounting Operations

Director

Leader team Leader team

Page 16: Final bussiness plan

The spa manager needs to answer questions if other employees cannot. The manager may

also need to be responsible for accounting at the spa, keeping track of the income and

balancing accounts every day, or every week, and making deposits at the bank.

The spa CEO responsible for keeping track of inventory at the salon, and ordering new

supplies as needed. Promoting the spa might be another large part of the job, but many

business outsource this work to advertising companies.

I. Organizational fit

There are so many parts to an organization’s fitness and performance; i.e. financial, sales,

customer service, production and/or services offered and then of course, the processes and the

right people to make it all come together.

Identifies strengths and "at risk" areas that need immediate attention for improvement. Give

immediate focus and attention to a problem area that needs to be fixed - and, a way to begin to

correct the identified issues. The Six Disciplines BPA is the quickest and most effective way for

you (and all of your Leadership team) to rate your organization's performance on the key

dimensions of:

- Leadership

-Strategic planning

-Customer focus

-Measurement, analysis and knowledge management

-Workforce focus

-Operations focus

-Results.

Summary of Strengths and Weaknesses

Strengths

Rishe is the first spa follows European style in Thai Nguyen. We are exclusive distributor of

Dermalogica cosmetic ( a famous cosmetic brand from USA with 80 years of experience in the

beauty industry) In addition, the Spa provides variety of unique services with high technology.

We have a staff of experienced professional skill. They will respond customers needs in the best.

Weaknesses

Rishe is a new brand, so we have no reputation. It is difficult to attract and build the trust with

customers.

Page 17: Final bussiness plan

The target market of Spa is focus on high-end customers, who are rich women with high income

so there is a limit market to develop.

IV – SWOT ANALYSIS

F. Strategic Options

Based on Strategic Options

Weaknesses

1. Limit the target market ( Rich women)

2. No reputation

1.1 Provide unique and professional services, luxury cosmetics.

1.2 Training staff in attitude and professional skill.

2.1 Advertise on social media, magazine…

2.2 Open events to introduce products and services. 2.3 Gift sample products and testing

services for customers

V. VISION, MISSION AND OUTCOMES

A. Vision:

Expecting the customer satisfaction: The vision of our spa as a brand is to ensure that our

customers get what they are looking for. Providing clients with only the best in cosmetic

and beauty services, we hope that every service in the spa will either meet or exceed your

expectations.

Employee expectation: Our personnel continue with their training and development in

terms of skill sets. Stay on time, be consistent, and provide the highest level of customer

A. Strengths B. Weaknesses

New brand

Exclusive distributor of Dermalogica

cosmetic

Unique services

Employees with professional skill

Limit the target market( Rich women)

No reputation

B. Opportunities D. Threats

Potential market

Convenience transportation

Exclusive products

Great name of Spa

Competition with long time spa.

New competitors

Incessantly change of beauty trend

Page 18: Final bussiness plan

service in the field of cosmetology. Customer shall be treated to a warm, friendly, and

helpful staff when visit the spa.

Position expectation: To be the most admired spa specializing in a high quality beauty

services and premium products in Thai Nguyen: There are numerous spa and beauty

salon around city center area. What makes our spa stand out? It is the quality of service

that we provide and the satisfaction that customers get out of the spa. Our spa focuses

skin and body care services. As a result of this sense of concentration, we are able to

come up with unique, personalized beauty services and high quality cosmetics for

customer.

B. Mission:

For customer: Brings a new insight into beauty service with professional and high quality

beauty solutions: Committed to delivery full professional services, friendly staff, a

relaxing atmosphere and unique style. We pledge to give customer an experience that will

leave them glowing both inside and out.Contribute to improve the spiritual value for

ladies

For employees: Spa providing a professional, friendly and fair working environment.

Employees are given opportunity to develop themselves. They are dedicated, recognized

and get preferential treatment.

For society: Joining hands to bring the beauty for society. Providing high quality services

and products. Contributing to promote the advancement of society.

C. Objectives, Key Result Areas (KRAs) and Performance Indicators (PIs)

Page 19: Final bussiness plan

OBJECTIVE KRA PI STRATEGY

1 Revenue Target sales monthly 300.000.000 VND

Per month. Offering promotion

2 Reach Target monthly customer. 600 customers per month Creating the unique style in products and services

3

Responsiveness

a, Responsibility with customer (comment, feedback

from customer)

b, Employees responsibility

c, Social responsibility

Organize a survey one time per

3 months.

Create favorable conditions of

work for labors in Thai Nguyen.

-Commitment to contribute to

the economic growth. -Contribute to increased social welfare.

-Protect customers -Protect the environment

Receive 90% feedback

of customers.

2,5-8 million VND

(salary per month)

40.000.000 each year for social welfare

-Connecting with customer -Evaluating the quality of products and services

Recruitment and training staff

Creating charity activities through sale of products and services

4 Recognition Get the loyal of customer to

services and product

90% customers satisfy

with service and product

Providing the good products and different

services for high-end customer.

5 Rating Get the international standard

in beauty industry

Get the 1st position in

Thai Nguyen city Promoting the image of the spa on social media

6 Return

a, Return on capital.

Target one year

200-250 millions VND

-reinvested to improve the equipment. -Pay for problems arising.

Page 20: Final bussiness plan

b, Return investment:

Target one year

3 billions VND.

-Expand spa size in Thai Nguyen.

-Open a new spa in Ha Noi capital.

D. Action Plan

STRATEGY PROGRAM ACTIVITIES TASK

RESOURCES

AMOUNT RESPONSIBLE

PERSON TIMEFRAME

1. Offering promotion

Customer

attractive program

Make some

events and promotion sales.

-Invite the target

customer -leaflet and

banner

40,000,000 VND for an event and

promotion program

Marketing manager

Special days of

year (valentine, 8.3. Christmas…)

Organize“ Gold time- shock

price”

-Announcement -Conduct

matching activity

Gift a preferential card at 500.000

VND for each service and product

Sale manager

From 8am to 9am

on each Saturday

Page 21: Final bussiness plan

2 , Providing the good products and

services for high-end

customer.

Product and service

customer matching

program

Gift the sample

cosmetic to target customer

-Identify suppliers -Buy cosmetic

6 millions for 100 cosmetics

Marketing

manager/sales manager

One time per 4

months Free using services for 30

first customers since opening.

-Identify amount

of customer and time for activity

15 millions for free

services

3,Recruitment

and training staff

Recruitmentday

Recruit employees

-Identify vacancy

-Announcement recruitment information

80 million VND for

hiring professors

Human resource manager

1st week of October 2014.

Training

program

Open short-training courses.

-Identify weak skills of staff

-Invite professors have many experiences in

beauty sector for training.

40 million VND for

equipment and others expensive.

1st week of

December 2014

Page 22: Final bussiness plan

Marketing Program

Special Marketing program: ‘’ Promotional Gold Sunday’’

The reason: Attract customers and advertise brand for Opening in 24/12/2014

Target Market:

- Family

- Group

- Organization

Customer needs: want to rest and relax with family, friends and colleagues.

Price and packages of the service:

- Package 1: 7am-9am and 3pm – 5pm on every Sunday discount 20% for customers from 4 people or more, 30% for

customers from 8 people or more.

- Package 2: The different hours discount 10% for everyone.

4,Promoting the image of the spa on social media

Advertising program

Advertise on:

-Facebook -Youtube

-Own website of spa

- Create account on Facebook and

Youtube - Hire designer to

build the website - Define informations to

show on own website

-10 millions for hiring and other

expenses

Marketing manager

During business

Page 23: Final bussiness plan

- Table of Price:

Services General price

(VND)

Package 1(VND) Package 2

(VND) Over 4 people Over 8 people

Swedish Style 300.000 240.000 210.000 270.000

Hot Stone 350.000 280.000 245.000 310.000

Whole body Reflexology

300.000 240.000 210.000 270.000

Foot Massage 100.000 80.000 70.000 90.000

Scalp Massage 150.000 120.000 105.000 130.000

Aroma therapy 75.000 60.000 52.500 67.500

Deep Cleansing

Facial

200.000 160.000 140.000 180.000

Anti Ageing Facial 200.000 160.000 140.000 180.000

The Marketing activities:

- Leaflet drops (distribute in communities, agencies and other populated areas)

- Advertising on magazines (on famous magazines such as: ‘’Đẹp+… ‘’and ‘’Tiếp thị và gia đình’’)

- Own company’s website (show detail information of the promotional program. Videos and images of company’s services)

- Posters, catalogs and banners (show some pictures of company, main services and information about ‘’Promotional Gold

Sunday’’)

The main objectives:

Page 24: Final bussiness plan

+ Attract customers (We spend about 20% of service’s price to attract at least 3 clients, 30% of service’s price to attract at least

7 clients)

+ Increase sales (revenue achieves 200% compared to weekdays)

Additional results:

- Build the name and reputation

- Exploration and market assessment

- Keep in touch with customers

- Expand company’s business network.

Operating Program

List all the materials required to make this happen:

- Design attractive cover

- Print and bind high quality copy

- Own company’s website

Other resources:

- Time: the program is prepared before 1 week and will be implemented on the first Sunday of the opening week. (Intent: on

Sunday of the first 2 weeks, depending on the requirement and reaction of customers)

- Money: about 2.000.000VND (estimate: 600.000VND for advertising on magazines, 50.000VND for 1000 leaflet drops,

400.000VND for distributing leaflets, the remaining funds for banners, posters and things arise. Designers and staff are paid

monthly)

Page 25: Final bussiness plan

- People:

+ Designers (Design cover, posters, catalogs, banners…)

+ Customer Care Staff on company’s website (answer all customer’s questions about services and promotions of the

company)

+ Direct Care Staff

+ 2 distributors (distribute leaflets).

- Summary and evaluation Docket on the end of day.

Human resource program:

Training and development human resource:

+ Organizing training courses to professional development for our staffs.

+ Given rewards for best staff

+ Encourage and provide opportunities for staff development

Reorganizing work units to be more efficient.

Leadership: Strengthen leadership capability to encourage high levels of performance and productivity that sustain excellence.

Efficiency and effectiveness: Achieve financial efficiency and increase operational effectiveness of our spa.

FINANCIAL STATEMENT

A. Statement of Financial Position

Page 26: Final bussiness plan

Current assets

350,000$

50,000

1,000

9,600

4,200

32,298

700

447,798

Non-current assets

Furniture and Fixtures 60,000

Accum. Depreciation - Furniture and Fixtures (6000)

Total non-current assets 54000

TOTAL ASSETS 501,798

Current liabilities

Accounts Payable 109,800

Interest payable 800

Wages payable 40,800

Total liabilities 151,400

OWNER'S EQUITY

Capital 350,398

TOTAL LIABILITIES AND OWNER'S EQUITY 501,798

LIABILITIES

RISHE

Statement of Financial Position

As at December 31, 2015

ASSETS

Cash

Accounts Receivable

Office Supplies Unused

Prepaid Rent

Prepaid Advertising

Prepaid Insurance

Total Current assets

Prepaid materials and bottles

Page 27: Final bussiness plan

B. Income statement

Revenue 120,000$

Operating expenses:

40,800

500

7,500

1,200

4,200

32,298

9,600

700

6,000

800

103,598

16,402

3,280

13,122

Office supplies expense

Advertising expense

Rent expense

NET INCOME

Internet expense

Depreciation expense - furniture and fixtures

Interest expense

Total expense:

GROSS INCOME:

Less: Income tax(20%)

Insurance expense

Materials

RISHE

Income statement

For the year ended December 31, 2015

Less: Salaries and wages expense

Utilities Expense

Page 28: Final bussiness plan

C. Statement of Changes in Owner's Equity

350,398$

13,122

(85,550)

277,970Owner, Capital, December 31, 2015

Owner, Capital, January 1, 2015

Profit for the period

RISHE

Statement of Changes in Owner's Equity

For the year ended December 31, 2015

Owner, Drawing

Page 29: Final bussiness plan

D. Cash Flow Statement

CASH FLOWS FROM OPERATING ACTIVITIES

Cash receive from customers 100,000

Cash paid for

Suppliers and util ities expenses -8,000

Wage expenses -40,800

Interest -800

Others expenses -25700

Income taxes -8,940

Net cash from operating activities 15,760

CASH FLOWS FROM INVESTING ACTIVITIES

Purchase of materials -32,298

Purchase of funiture and fixtures -60,000

Net cash used in investing activities -92,298

CASH FLOWS FROM FINACING ACTIVITIES

Investment by owner 350,398

Drawing by owner -85,550

Net cash used in finacing activities 264,848

Net increase in cash held 188,310

Cash at beginning of year 350,000

Cash at end of year 538,310

RISHE spa

Cash Flow StatementFor the year ended 31,Dec 2015

Page 30: Final bussiness plan

E. Computation: Payback Period of money (PP), Net Present Value (NPV), Accounting Rate on Return

(ARR), Return on Investment (ROI) and Return on Equity (ROE)

PP (Payback Period of money)

13,122$

6,000

19,122

Net cost of investmentPP = ------------------------------------------

Annual net cash inflows

60,000

PP = ------------------------------------------

19,122

PP = 3.13775 years

or 3 years and 2 months

Net income

Add: depreciation

Net cash inflow

Page 31: Final bussiness plan

NPV ( Net Present Value)

Present value of cash inflows:

Cash PV of

Year Inflows PVF Cash Inflows

1 160,000 0.90017 144,027

2 182,500 0.81031 147,881

3 208,375 0.72942 151,992

4 238,132 0.65660 156,357

5 272,351 0.59105 160,973

Total present value of cash inflows 761,231

Less: Net investment 410,398

Net Present value 350,833

Page 32: Final bussiness plan

ARR (Accounting Rate on Return)

Net income

ARR = ----------------------------------------

Investment

13,122

= ----------------------------------------

410,000

= 3.20%

Page 33: Final bussiness plan

ROI (Return on Investment)

Net income

ROI = ----------------------------------------

Total expense

13,122

= ----------------------------------------

103,598

= 12.67%

Page 34: Final bussiness plan

ROE ( Return on Equity)

Net income

ROE = ----------------------------------------

Shareholder'equity

13,122

= ----------------------------------------

281,250

= 4.67%