Fleet Performance Management - china-cam.cn 议资料201308/A320 Family fleet... · PDF filevlg vueling west europe 64 8.28 csz shenzhen airlines north asia 61 3.45 chh hainan airlines

Fleet Performance Management CAAC A320 Fleet Performance Seminar July 3rd 2013, Shenyang

GUO Feng

Director

Maintenance Operation Support

Multi Programs

Airbus China

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

A320 Family Achievements

First Chinese assembled A320 with Sharklets

goes to China Eastern on May 17th

“As the first and biggest Airbus customer in China, China Eastern and Airbus

have long-term good cooperation. China Eastern is honored to be the first

customer of A320 with sharklets in China. In the near future, China Eastern will

further expand our sharklet equipped A320 family fleet”,

Shu Mingjiang, Vice President Flight Operations, China Eastern

Page 2


Top 30 Operators

Top 10

Operators

comprise 30%

of fleet (> 100

aircraft each).

2 (China)

Operators in

Top 10.

Currently

notable

growth of

Asia / China

region.

Page 3

Operator Operator name Geographic Area MSN Nb a/c Avg Age

USA US AIRWAYS NORTH AMERICA 244 10.81

EZY EASYJET WEST EUROPE 210 4.82

CSN CHINA SOUTHERN AIRLINES COMPANY NORTH ASIA 191 5.66

CES CHINA EASTERN AIRLINES NORTH ASIA 184 6.02

UAL UNITED AIRLINES NORTH AMERICA 152 14.31

DLH LUFTHANSA WEST EUROPE 151 11.60

AFR AIR FRANCE WEST EUROPE 143 10.74

TAM TAM - LINHAS AEREAS LATIN AMERICA 132 7.29

JBU JETBLUE AIRWAYS NORTH AMERICA 127 7.78

DAL DELTA AIR LINES NORTH AMERICA 126 14.95

AXM AIRASIA SOUTH ASIA 122 3.74

BAW BRITISH AIRWAYS WEST EUROPE 111 8.94

CCA AIR CHINA NORTH ASIA 98 4.52

AZA ALITALIA WEST EUROPE 90 8.78

ACA AIR CANADA NORTH AMERICA 89 16.93

LAN LATAM AIRLINES GROUP S.A LATIN AMERICA 82 4.74

AFL AEROFLOT EAST EUROPE 81 5.08

THY TURKISH AIRLINES EAST EUROPE 79 4.76

IAC NACIL - INDIAN AIRLINES SOUTH ASIA 78 11.38

CSC SICHUAN AIRLINES NORTH ASIA 69 6.06

IGO INDIGO SOUTH ASIA 66 2.32

VLG VUELING WEST EUROPE 64 8.28

CSZ SHENZHEN AIRLINES NORTH ASIA 61 3.45

CHH HAINAN AIRLINES NORTH ASIA 60 3.25

IBE IBERIA WEST EUROPE 60 10.08

JST JETSTAR AUSTRALIA 58 5.12

FFT FRONTIER AIRLINES NORTH AMERICA 57 7.71

AVA AVIANCA LATIN AMERICA 53 4.45

VRD VIRGIN AMERICA NORTH AMERICA 53 4.12

NKS SPIRIT AIRLINES NORTH AMERICA 49 4.92


World Fleet Status

Page 4


A320 Family - Age Distribution (*)

A318 EIS: 2003

A319 EIS: 1996

A320 EIS: 1988

A321 EIS: 1994

8 years average fleet age; Oldest aircraft in service: 25 years

(*) As of end of January 2013


Maturity (O.R.) Levels

Page 6

A320 Family Maturity Established by Airbus ®

OR Last 12 months

99.74%

99.68%

99.55%

99.36%

99.07%

98.90%

99.37%

98.5

99.0

99.5

100.0

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 upto

January

Op

era

tio

nal R

eliab

ilit

y

Year

OR MSN 5xxx

OR MSN 4xxx

OR MSN 3xxx

OR MSN 2xxx

OR MSN 1xxx

OR MSN 0xxx

OR world Fleet

Maturity of A320 Family is improving continuously. Note: Oldest range of A320 Family aircraft above 99%.


Airbus Design Service Goals (DSG)

Flight

Cycles

Flight Hours

ISG = Intermediate Service Goal

ISG 37.500 FC

80.000 FH

DSG = Design Service Goal

48.000

60.000

Today, DSG is 48,000 FC / 60,000 FH.

By 2020, we expect approximately 1000 aircraft to reach their DSG!

DSG

ESG ESG = Extended Service Goal

60.000 FC

120.000 FH

ESG adds +12,000 FC / +60,000 FH or

+ 6 to 13 years of Revenue Service.

Page 7


A320 Family Maintenance Program Evolution

Entry into

service 2000 2005 2009

Current

intervals

Light

350 FH

500 FH

600 FH

750 FC

100 Days

750 FH

750 FC

120 Days

750 FH

750 FC

120 Days

Base

15 Months

15 Months

6000 FH

4500 FC

20 Months

6000 FH

4500 FC

20 Months

7500 FH

5000 FC

24 Months

Intermediate 4 Years 5 Years 6 Years 6 Years 6 Years

Structural 8 Years 10 Years 12 Years 12 Years 12 Years

Pre-defined block checks Usage parameter intervals

Page 8


Fleet Status (China)

Page 9


O.R. & S.I. China Fleet / World Fleet

China Operators (reported) O.R. 99.81 Page 10

A320 Family - Chinese Oprs vs World Fleet - Severity Index & Operational Reliability trend Established by Airbus ®

0

10

20

30

40

50

60

70

8096.0

96.5

97.0

97.5

98.0

98.5

99.0

99.5

100.0

2008 2009 2010 2011 2012

Severity

Ind

ex

Op

era

tio

nal

Reli

ab

ilit

y

Year

Chinese Oprs OR%

World Fleet OR% (Chinese Oprs excld)

Chinese Oprs Severity Index

World Fleet Severity Index (Chinese Oprs excld)

97.5

98.0

98.5

99.0

99.5

100.0

Op

era

tion

al R

elia

bility

CCA,CES,CSN,CHH,CQH,CSC,CSZ,DKH,TBA,UEA,C2C OR%

World Fleet OR% (CCA,CES,CSN,CHH,CQH,CSC,CSZ,DKH,TBA,UEA,C2C

0

5

10

15

20

25

30

05.2012 06.2012 07.2012 08.2012 09.2012 10.2012 11.2012 12.2012 01.2013 02.2013 03.2013 04.2013

Se

ve

rity In

de

x

CCA,CES,CSN,CHH,CQH,CSC,CSZ,DKH,TBA,UEA,C2C Severity Index

World Fleet Severity Index (CCA,CES,CSN,CHH,CQH,CSC,CSZ,DKH,


Top ATA 4D Chinese vs. World Fleet

Top ATA 4D significantly better than world fleet Page 11

A320 Family - Chinese Operators vs Fleet - Top 15 OI rates per ATA 4DProduced by Airbus®

Reference period from 05.2012 to 04.2013

Comparison period from 05.2011 to 04.2012

0.000 0.005 0.010 0.015 0.020 0.025 0.030 0.035

3242 - NORMAL BRAKING

2126 - AVIONICS EQUIPMENT VENTILATION

3231 - NORMAL EXTENSION AND RETRACTION

3441 - WEATHER RADAR SYSTEM

3611 - ENGINE BLEED AIR SUPPLY SYSTEM

3443 - TRAFFIC COLLISION AVOIDANCE SYSTEM (TCAS)

2913 - YELLOW MAIN HYDRAULIC POWER

7311 - FUEL DISTRIBUTION SYSTEM

7532 - COMPRESSOR BLEED AIR

7322 - FADEC SYSTEM

2751 - FLAPS ELECTRICAL CONTROL AND MONITORING

3412 - AIR DATA/INERTIAL REFERENCE SYSTEM

2421 - INTEGRATED DRIVE GENERATOR SYSTEM (IDG, GCU)

2283 - FLIGHT MANAGEMENT AND GUIDANCE COMPUTER (FMGC)

7321 - FULL AUTHORITY DIGITAL ENGINE CONTROL (FADEC) SYSTEM

ATA

chap

ters

ranke

d b

y h

ighest O

pera

tor's O

I ra

te o

n r

efe

rence p

erio

d

OI rate Chinese Operators from May 2012 to Apr 2013

OI rate Chinese Operators from May 2011 to Apr 2012

OI rate Fleet from May 2012 to Apr 2013 (Chinese Operators excld)


Fleet Performance Management, Together

Process 1: “Manage Fleet Performance”

Process 2: “Resolve Top Fleet Issues”

Set Performance Objectives

• Reliability

• Maintenance costs

• Fuel Efficiency

Monitor & Analyse

• Trend monitoring

• benchmark

Improve Performance

• Product

• Processes

• People

Identify Top Issues

• Operations

• Maintenance

• Image

Develop Solutions

• Product

• Procedure

Implement Solutions

• Communication

• SB/retrofit

• Process change

Airbus

Tools & Processes

FAIR &

FAIR Working Groups

Page 12






• Reliability


• Fuel Efficiency

Monitor & Analyse


• benchmark

Improve Performance

• Product

• Processes

• People

Identify Top Issues

• Operations

• Maintenance

• Image

Develop Solutions

• Product

• Procedure

Implement Solutions

• Communication

• SB/retrofit

• Process change

Airbus

Tools & Processes

FAIR &

FAIR Working Groups

Page 13


Fleet Economics: On-line offer

Page 14

Monitoring & Benchmark Recommendations

Aircraft reliability

Component reliability

Maintenance Costs

Fuel Efficiency

Mod Assessment Tool


IDOLS for Reliability

Page 15


IDOLS for Reliability

Page 16

ATA chapters

Your fleet

World Fleet

Operational Interruption Rate


IDOLS for Components

Page 17


WISE solution example

Page 18

Recommended component upgrade

https://w3.airbus.com/airbusworld/server.pt?space=CommunityPage&parentid=1&cached=true&control=SetCommunity&PageID=861&CommunityID=416&parentname=CommunityPage


mailto:[email protected]


WISE solution example

Values based on real

in-service experience

Page 19








Page 20

WISE “maintenance tip” example

Recommended maintenance task + interval





Page 21

WISE “maintenance tip” example





Do it yourself with “MAT”

• D & C $

• Maintenance $

Your RC

• Man.Hours

• Kit $

Mod NRC

• Your FC/FH

• Your $/mh

• ...

Other parameters

0

50

100

150

200

250

300

350

400

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

Ca

sh

flo

w k

.US

D

Current situation

After modification

Mod Assessment Tool

Cumulated cash flow vs year

RC: Recurring Costs D&C: Delays & Cancellations

NRC: Non Recurring Costs Page 22


Do it yourself with “MAT”

• D & C $

• Maintenance $

Your RC

• Man.Hours

• Kit $

Mod NRC

• Your FC/FH

• Your $/mh

• ...

Other parameters

Mod Assessment Tool

Cumulated costs after 5 years

MOD

OIs

OIs

MCs MCs

MCs: Component Maintenance Costs

OI: Operational Interruption Costs

MOD: Modification NRC

Pre-MOD Post-MOD

RC: Recurring Costs D&C: Delays & Cancellations

NRC: Non Recurring Costs Page 23


Available on-line benchmark

Total DMC per FH

Page 24

US$ per FH

Airframe costs

Component costs

Powerplant costs

Mature fleet

Young fleet

Your costs


Available on-line benchmark

Your maintenance

checks performance

(Comparison with

benchmark sample)

Page 25

A checks

C checks

4C checks

8C checks

Turn Around Time

Man Hours 50%

25%

0%

-25%

-50%

-75% better

worse






• Reliability


• Fuel Efficiency

Monitor & Analyse


• benchmark

Improve Performance

• Product

• Processes

• People

Identify Top Issues

• Operations

• Maintenance

• Image

Develop Solutions

• Product

• Procedure

Implement Solutions

• Communication

• SB/retrofit

• Process change

Airbus

Tools & Processes

FAIR &

FAIR Working Groups

Page 26


= A collaborative process between Airlines and Airbus:

To share experience & best practices

To make joint decisions to resolve fleet issues & deliver better/faster solutions

What is FAIR ?

This process is supported by a Web Forum tool with two modules:

1) FAIR_ISP (In Service Problem) for Maintenance & Engineering items

2) FAIR_OPS (OPerationS) for Flight Operations items

Page 27 134 A320 Family Operators connected to FAIR


A320 Family FAIR Working Groups

A320 Family Symposium – Bangkok, May 2007 – Airline Caucus

1. Bleed Loss (Bleed System Reliability) and Air Conditioning

2. ATA 27 issues (Flight Control System)

3. ATA 29 issues (Hydraulic System)

4. ATA 32 issues with Messier-Dowty (Landing Gear System)

A320 Family Symposium – Paris, May 2009 – Airline Caucus

Page 28 Page 28

A320 Family Symposium – Toronto, May 2011 – Airline Caucus

5. Fuel Efficiency

A320 Family Cold Weather FAIR working group – Oct 2011

Join the ATA 27 working

Group in Toulouse

28 & 29 May 2013


Cold Weather Working Group Process(Example)

Page 29

WP1 Description of AMM recommended improvements from WG

WP2 Description of Optional Pre-winter tasks(SIL12-010 & SIL 12-011)

WP3 Description of Cold Weather Modification List

WP4 Description of Snow & Ice Maintenance Advice Notes(ICEMAN)


Retrofit Lifecycle

Service Bulletin

Control Board

Page 30


On-going retrofit campaigns(deadline before end 2015)

Page 31

72%

60%

64%

37%

92%

5%

63%

31%

71%

34%

21%

60%

65%

45%

55%

43%

71%

20%

75%

52%

32%

58%

9%

56%

0% 20% 40% 60% 80% 100%

ATA 36 TCT IMPROVEMENT

ATA 34 - ADIRS - Thermal Insulation (enhancement)

ATA 32 BSCU std. 10 to std. 4.9

ATA 31 Install FWC H2-F5 (mandatory)

ATA 31 DMC software std. EIS1 V60 (mandatory)

ATA 29 PTU logic activation (enhancement)

ATA 28 - Fuel - Main transfer system (OEB 34)

ATA 22 FMS2 Thales Rel 1A (white OEB 37)

ATA 22 Mod Nav Go Around on FMGC (enhancement)

ATA 22 FMS2 Honeywell Rel 1A (white OEBs 14, 17, 31)

ATA 22 Triple Click option (enhancement)

ATA 22 FCU - FD ENGAGEMENT (enhancement) Overall retrofit progress

Progress China


A319 High altitude operation GOS modification

Page 32

Improved Passenger

GOS Equipment( SB

35-1062)

• Enhanced design of the

main components of the

passenger Gaseous Oxygen

System (GOS)

• Airbus Advisory for

installation on 1st A/C for

each operator

Retrofit applies to 8 Chinese

Operators

•CSN(CQN)CSZ: July 2013

•CCA/CES/C2C: Sep 2013

•TBA/C2C: Nov 2013

• CHH/CSC: pending


Airbus China Customer Services (ACSS)

Head of Flight Operations

Olivier ASPE ACSSO

Vice President Customer Services Peter TIARKS ACSS

SM

Head of Customer Support ZHAO Chen ACSSC

SC ST SB SE

S ACS

SQ

Operational reporting link

Functional reporting link

Head of Training Thierry MARTY ACSST

ST

General Manager Hua Ou

Thorsten ECKHOFF

ACU

Head of Customer

Services Quality ZHENG Sui

ACSSQ

Head of

Material, Logistics

and Suppliers Timo BARNHOFER ACSSM

Executive Secretary Grace YU ACSS

Page 33 - Customer Service Overview

SE

Head of Support Engineering & ABEC coordination Kaiming LI ACSSE

Head of Services Solutions Peter Tiarks

ACSSS

Head of Multi - Program Zhigang YANG ACSSB


Page 34

Multi Program Team

Office Assistant

NIU Zheng

Director -Maintenance

Operations Support

GUO Feng

M & E Support

Manager

WANG Qiang

Head of Multi Program YANG Zhigang ACSSB

M & E Support

Manager

QIU Gang

SB

M & E Support

Manager

ZHANG Lifeng

M & E Support

Manager

ZHANG Tifeng

Deputy :

GUO Feng

ACSS Operational reporting link

Functional reporting link

Support link


Page 35

Contact us

Mr. YANG Zhigang

Head of Multi Program

Tel: +86 10 8047 5046

Cell: +86 136 0135 0574

Fax: +86 10 8048 6149

Mailto:[email protected]

Mr. GUO Feng

Director - Maintenance Operations Support

Tel: +86 10 8047 5091

Cell: +86 139 1180 9675

Fax: +86 10 8048 6149


Mr. QIU Gang

Manager – M & E Support

Tel: +86 10 8047 5013

Cell: +86 137 0123 9374

Fax: +86 10 8048 6149


Mr. ZHANG Tifeng


Tel: +86 10 8047 5004

Cell: +86 134 2636 0651

Fax: +86 10 8048 6149


Mr. ZHANG Lifeng


Tel: +86 10 8047 5510

Cell: +86 139 1009 9318

Fax: +86 10 8048 6149


Mr. WANG Qiang


Tel: +86 10 8047 5141

Cell: +86 137 1889 7505

Fax: +86 10 8048 6149









Summary

Provide a wide range of existing tools and service

• Benchmark

• Engineering knowledge

• Economical evaluation

Collaborative solution development process through the

FAIR forum and the FAIR Working Groups

Airbus working together with YOU, our customers, for fleet

performance management improvements by

Airbus retrofit embodiment support

FAIR &

FAIR Working Groups

Documents

Fleet Performance Management - china-cam.cn 议资料201308/A320 Family fleet... · PDF filevlg vueling west europe 64 8.28 csz shenzhen airlines north asia 61 3.45 chh hainan airlines