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HANDLING AN INCIDENT InCaseIT strengths All ac&vi&es on a shared pla1orm Distributed incident handling Opera&onal dashboard Teamwork management Dynamic escala&on One common log of all ac&vi&es COMMUNICATION AND COORDINATION Efficient ER management Informa&on sharing in 3 channels: SMS, EMAIL and Voice (including satcom) Predefined message groups Oneclick conference calls Global wallboard and log status Pilotech hMp://en.pilotech.no Switchboard: +47 4000 2262 Email: [email protected]

Fokus, överblick, kommunikation och logg

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Page 1: Fokus, överblick, kommunikation och logg

HANDLING  AN  INCIDENT    

InCaseIT  strengths  ü  All  ac&vi&es  on  a  shared  pla1orm  

ü  Distributed  incident  handling  ü  Opera&onal  dashboard  ü  Team-­‐work  management  

ü  Dynamic  escala&on  

ü  One  common  log  of  all  ac&vi&es  

COMMUNICATION  AND  COORDINATION    

Efficient  ER  management  ü  Informa&on  sharing  in  3  channels:  

SMS,  EMAIL  and  Voice  (including  satcom)  ü  Pre-­‐defined  message  groups  

ü  One-­‐click  conference  calls  ü  Global  wallboard  and  log  status    

   

Pilotech  hMp://en.pilotech.no  

Switchboard:      +47  4000  2262  Email:                                [email protected]  

Page 2: Fokus, överblick, kommunikation och logg

 OperaMonal  Incident  Management  Focus  –  Overview  –  Communicate  –  Log  

 1.   YOUR  TASKS  –  YOUR  FOCUS!  

Color  indicates  status.  Delay  and  work  overload  easily  detected.  

•  User  friendly  web  technology  •  Op&mized  for  mobile  devices  

•  Unique  scenario  based  methodology  Switchboard:      +47  4000  2262  Email:                                [email protected]  

Pilotech  hMp://en.pilotech.no  

2.   OVERVIEW  OF  ALL  ACTIVITIES  Color  indicates  ac&vity  status.  Clear  ownership  and  responsibili&es.  

3.   COMMUNICATE  and  COORDINATE!  Send  messages  via  SMS,  EMAIL  and  Voice.  Conference  call  set-­‐up  in  one  click.    4.   EVERYTHING  IS  LOGGED  

Log  secures  execu&on,  completeness  and  status.  Easy  printout  of  log  for  post-­‐incident  ac&vity.  

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