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HANDLING AN INCIDENT
InCaseIT strengths ü All ac&vi&es on a shared pla1orm
ü Distributed incident handling ü Opera&onal dashboard ü Team-‐work management
ü Dynamic escala&on
ü One common log of all ac&vi&es
COMMUNICATION AND COORDINATION
Efficient ER management ü Informa&on sharing in 3 channels:
SMS, EMAIL and Voice (including satcom) ü Pre-‐defined message groups
ü One-‐click conference calls ü Global wallboard and log status
Pilotech hMp://en.pilotech.no
Switchboard: +47 4000 2262 Email: [email protected]
OperaMonal Incident Management Focus – Overview – Communicate – Log
1. YOUR TASKS – YOUR FOCUS!
Color indicates status. Delay and work overload easily detected.
• User friendly web technology • Op&mized for mobile devices
• Unique scenario based methodology Switchboard: +47 4000 2262 Email: [email protected]
Pilotech hMp://en.pilotech.no
2. OVERVIEW OF ALL ACTIVITIES Color indicates ac&vity status. Clear ownership and responsibili&es.
3. COMMUNICATE and COORDINATE! Send messages via SMS, EMAIL and Voice. Conference call set-‐up in one click. 4. EVERYTHING IS LOGGED
Log secures execu&on, completeness and status. Easy printout of log for post-‐incident ac&vity.
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