FSG V6

Financial Services GuideVersion 6

This Financial Services Guide, which includes the Representative profile presented with it, is designed

to tell you who we are and what we do.

Financial Services Guide Version 6 | 3

Contents

Important Information

This communication has been prepared by GWM Adviser Services Limited, trading as MLC Advice, a company within the National Australia Group and an Australian Financial Services Licensee ABN 96 002 071 749, AFSL 230692, registered office 105–153 Miller Street, North Sydney NSW 2060.

About this document 4

Your Financial Services Guide 5About us 5

Our associations and relationships 5

How we manage your personal information 6Collecting your personal information 6

What happens if you don’t provide your information to us? 6

Protecting your privacy 6

Disclosing your personal information 6

Consent to marketing activity 7

Gaining access to your personal information 7

How you can pay for our services 8Other payments we may receive 8

Conferences 8

Non-monetary benefits 8

Referrals 8

Your confidence in our advice 9Our complaints procedure 9

Schedule of fees 10

4 | Financial Services Guide Version 6

About this document

This Financial Services Guide, which includes the Representative profile presented with it, is designed to tell you who we are and what we do.

The aim is to help you decide whether to use our services.

It also has some information about how you can pay for our services and how we make sure you’re satisfied with the quality of the advice we give you. It sets out the process you can follow if you are not completely satisfied with our services. The Representative profile tells you more about your adviser and their qualifications so you can be assured you’re getting quality recommendations.

Along with this Financial Services Guide, we’ll also give you a written Statement of Advice (SoA) when we provide you with financial advice.

The SoA documents the strategies, products and services we recommend and also outlines any fees and commissions we’ll receive and any associations we have with financial product providers or other parties that have not already been disclosed in this Financial Services Guide.

If you receive further financial advice from us, we’ll give you (or keep on file) another written record of that advice.

You can request a copy of this by contacting your financial adviser, any time up to seven years from the date of the advice provided.

You’ll also receive a Product Disclosure Statement (PDS) or offer document for all the financial products we recommend, where applicable, to help you make informed decisions.

Giving us instructionsIf you want to make changes to your financial plan, or give us any other instructions, please contact us using the information in the Representative profile.

We’ll usually need to receive your instructions in writing (eg fax, email or letter) or another method agreed with your adviser.


Your Financial Services Guide

About us

At MLC Advice, we believe in the difference financial advice can make. Our financial advisers actively work to understand what’s important to you, now and into the future.

Any recommendations we make are focused on you achieving your goals.

We’ll consider a range of options and explore why some strategies may be more effective for you than others, whether that is advice on a specific topic or a full financial plan.

Our holistic service involves undertaking a comprehensive assessment of your situation, with a strategic plan to help you grow, manage and protect your wealth. This can uncover new ways to get your money working harder and more efficiently.

We’re also committed to providing you with advice for the long run, to help you stay on track to achieve your goals.

Change is inevitable and a successful plan needs to evolve with you, your family and your life. That’s why we believe reviews are so important. We can capture any changes to your needs and keep you informed of new opportunities, meaning you can be confident you’re on the right path. We also encourage you to get in touch if you have any questions or concerns, so we can address them straight away.

The financial services referred to in this Guide are offered by your financial adviser on behalf of GWM Adviser Services Ltd trading as MLC Advice.

GWM Adviser Services is responsible for the financial services provided, including the distribution of this Financial Services Guide.

GWM Adviser Services is an Australian Financial Services Licensee and a Professional Partner of the Financial Planning Association of Australia (FPA), the peak professional organisation representing the financial planning sector in Australia.

Our associations and relationships

Our financial advisers are authorised representatives of GWM Adviser Services Limited trading as MLC Advice ABN 96 002 071 749, Australian Financial Services Licence Number 230692.

GWM Adviser Services Limited is a member of the National Australia Group of companies.

A number of companies within the National Australia Group, including MLC Investments Ltd, MLC Ltd, Wealthhub Securities Ltd, JANA Investment Advisers Pty Ltd, PFS Nominees Pty Ltd, MLC Nominees Pty Ltd, Nulis Nominees Australia Ltd, Navigator Australia Ltd and National Australia Bank Ltd, are financial product providers whose products we may recommend.

We generally recommend products that are listed on our approved product list. In some categories these may be all NAB Group products. Before any products are added to this list a review process is undertaken and products are required to meet minimum standards. If these products are not appropriate for your circumstances then we may recommend a product outside of this list. At all times, we will ensure that our recommendations are in your best interests.


How we manage your personal information

This Privacy Notification tells you how we collect your information, what we use it for and who we share it with. It also points out some key features of our Privacy Policy. For a copy of our Privacy Policy, ask us.

Collecting your personal information

We need to collect your personal information for a variety of purposes, including to provide you with the financial services you have requested and to contact you about other products and services that may be relevant to you. It is also necessary for us to collect personal information in order to prevent or investigate any fraud or crime, or any suspected fraud or crime.

We’ll collect your personal information from you directly whenever we can. Sometimes we collect your personal information from other sources or third parties such as your Accountant. We do this only if it’s necessary to do so, for example where:

• we can’t get hold of you and we rely on publicly available information to update your contact details;

• we need information from an insurer about an insurance application you make through us;

• at your request, we exchange information with your legal or financial advisers or other representatives.

You may not be aware that we have done so. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.

We may collect information about you because we are required or authorised by law to collect it. There are laws that affect financial institutions, including company and tax law, which require us to collect personal information. For example, we require personal information to verify your identity under Commonwealth Anti-Money Laundering law.

What happens if you don’t provide your information to us?

If you don’t provide your information to us, we may not be able to:

• provide you with the product or service you want;

• manage or administer your product or service;

• verify your identity or protect against fraud; or

• let you know about other products or services that might better meet your financial and lifestyle needs.

Protecting your privacy

Protecting your privacy is essential to our business. Your file, containing your profile, personal objectives, financial circumstances and our recommendations, is kept securely.

Disclosing your personal information

We may provide your personal information to the following types of service providers:

• other advisers, paraplanners and organisations who work with us to provide the financial services you have requested;

• insurance providers, superannuation trustees and product providers related to the financial services you have requested;

• organisations that help us operate our business, such as those that provide administrative, financial, accounting, insurance, research, legal, strategic advice, auditing, computer or other business services;

• your representatives, service providers, or other organisations, such as your accountant, solicitor, tax agent, stockbroker or bank;

• organisations involved in a business restructure or a transfer of all or part of the assets of our business; and

• government authorities and other organisations when required by law.


Contacting usIf you would like to know more about our privacy policy, please contact us. For more information about your privacy, you can visit the Federal Privacy Commissioner’s website at privacy.gov.au

In order to provide you with our services, we may share your information with organisations outside Australia (for example information technology service providers). You can view a list of the countries in which those overseas organisations are located in our Privacy Policy.

Consent to marketing activity

We presume you consent to being contacted by us about suitable products and services via the contact details you have provided. We may continue to contact you for these reasons until you withdraw your consent. You can do this at any time by contacting us.

Gaining access to your personal information

You can gain access to your personal information that we hold about you. This is subject to some exceptions allowed by law. We will give you reasons if we deny access. You can find out how to access your information by reading our Privacy Policy.

Correcting your Information

You can ask us to correct information we hold about you. You can find out how to correct your information by reading our Privacy Policy or by contacting us.

Complaints

If you have a complaint about a privacy issue, please tell us about it. You can find out how to make a complaint and how we will deal these complaints, by reading our Privacy Policy or by referring to the ‘Your confidence in our advice’ section’.


How you can pay for our services

We’ll agree a fee for our advice with you upfront, before we agree to proceed with the advice process.

There are a number of options available for payment:

• we may invoice you directly for initial and ongoing advice.

• you may pay us a fee that is deducted from your investment as a ‘one off’ payment, annually or in instalments

• by offsetting any agreed advice fee with the amount of commission paid to us by an insurance provider or any other commission that we would have otherwise received, or

• a combination of the above.

For example:

If an advice fee of $2,000 is agreed with you for insurance advice and an initial commission of $1,100 is to be paid by an insurance provider that we have recommended, the fee payable would be reduced to $900 (plus GST).

The payment we receive will be based on the complexity of your needs and the effort required to put your plan into place. It’ll be an agreed flat dollar fee.

This fee is payable upon implementation of the advice we provide. Please refer to the Schedule of Fees, for more details.

If you choose to receive ongoing contact from us to ensure your plan is on track, we disclose this as an annual fee. If you decide you no longer require our services, notify us immediately and we will stop the fee payment.

If you had existing commission arrangements in place at 1 June 2010, you may continue on the same commission based pricing structure or you can elect to move to a fee for advice payment model. After 1 June 2010, if you had an ongoing fee arrangement in place, any commission we receive will be offset against any ongoing fees that you may be paying.

Our relationship with GWM Adviser Services Pty Ltd trading as MLC Advice is arranged through a split of fees according to a set agreement in place. Once the financial service has been provided to you, all fees and commissions received will be paid directly to MLC Advice, on your behalf. MLC Advice then retains a percentage of the remuneration received, between 0 and 15%, to cover their costs and then the balance is passed onto us.

Other payments we may receive

We’ll provide you with details of all fees, commissions, or other benefits we may receive when we provide advice to you and, where possible, will give actual dollar amounts.

If we can’t provide this accurately, we’ll provide an example of how the calculation works.

Even if you don’t receive personal financial advice from us, you can still request the details of any fees or other benefits we receive in relation to any other financial service we provide you.

Sometimes in the process of providing advice, our financial advisers may receive benefits from product providers.

Conferences

Our advisers may attend conferences and professional development seminars that have a genuine education or training purpose. GWM Adviser Services may pay for the costs of travel and accommodation, and events and functions held in conjunction with the conference or seminar.

The Representative profile provides details of other benefits your adviser may receive.

Non-monetary benefits

We and your financial adviser keep a register detailing certain non-monetary benefits received eg benefits valued between $100 and $300, and those that relate to genuine education or training and technology software or support.

You can view an extract of the register by contacting your financial advice specialist. Please be aware that GWM Adviser Services may charge you for the cost of providing this information to you. You can view this register by contacting your financial adviser.

Referrals

If you have been referred to us or we refer you to someone else, we may have arrangements in place to pay or receive a referral fee, commission, or other benefit.

Details of any arrangements will be provided in our advice to you.


Your confidence in our advice

Your satisfaction is very important to us and we have procedures in place to resolve any concerns promptly and fairly.

If you’re unhappy with the advice you receive or other aspects of our service, please let your financial adviser know so we can act on it immediately.

Our complaints procedure

If your adviser has not satisfactorily resolved your complaint, please put your complaint in writing or contact our Advice Dispute Resolution Team on 1800 611 950.

Please address the envelope ‘Notice of Complaint’ and send it to

Advice Dispute Resolution Team MLC Advice PO Box 1086 North Sydney NSW 2059

If your complaint isn’t resolved within 45 days or to your satisfaction, then you may refer the matter to the Financial Ombudsman Service (FOS), an independent complaints handling body. We are a member of FOS. FOS provides a free, accessible, fair and independent dispute resolution service to consumers.

You can contact FOS on 1300 780 808, at fos.org.au, by email to [email protected] or in writing to:

The Manager Financial Ombudsman Service GPO Box 3 Melbourne VIC 3001

GWM Adviser Services holds professional indemnity insurance that satisfies the requirements (Section 912B) of the Corporations Act. This insurance also covers the conduct of advisers who were authorised by us at the time of providing the advice but are no longer representatives at the time of your complaint.


Schedule of fees

All fees are inclusive of Goods and Services Tax (GST).

Our approach Fee for Advice, you pay for the advice you receive when you need it. You can choose to enter into an ongoing relationship to help you stay on track. You can pay for advice when your circumstances change.

Initial consultation At our expense.

Initial advice fee Our initial advice fee includes the preparation of your financial plan and the implementation strategies to help you achieve your goals. We’ll agree the fee with you upfront, separate from the cost of the product.

Initial fees can range from $800 to $9,000*, depending on your personal circumstances and the complexity of your needs. Where applicable this fee will be offset by commissions for insurance (less GST).

Initial commissions for insurance can range between 0 and 90% of your base premium.

Keeping you on track Our Ongoing Service Program is designed to help you grow and protect your wealth over the long term and keep you on track to achieve your goals.

With input from you, we actively review your plan and provide a comprehensive report to assess the strategies we’ve put in place. We also aim to keep you up-to-date with information that may assist you in maximising new opportunities.

If you choose to receive ongoing advice, we disclose this as an annual fee. Depending on the complexity of your ongoing needs, the fee will range from $500 to $5,000*.

Insurance and lending Ongoing commissions for insurance products range between 0 and 26% of the base premium.

Ongoing commissions for margin lending products range between 0 and 0.88% of the value of your loan for as long as you hold the product.

Stamping fees Where we receive stamping fees from issuer companies for raising capital or debt on behalf of that company, we will offset this payment against the cost of our advice to you.

Additional advice fee In responding to changes to your personal, environmental or legislative circumstances, we may agree to prepare and implement new strategies. We’ll agree the fee with you upfront. The fee will range from $800 to $4,500 depending on your personal circumstances and the complexity of your needs.

How you can pay You may pay fees for the advice process and ongoing advice as agreed with your adviser. There are a number of options available for payment including direct invoice, deducted from your investment as a ‘one off’ or by instalments.

* Fees falling out of this range will be separately quoted by a letter of engagement.

Schedule of fees

For more information call MLC from anywhere in Australia on 132 652 or contact your financial adviser.

Postal address MLC Advice, PO Box 200 North Sydney NSW 2059

Registered office Ground Floor, MLC Building 105–153 Miller Street North Sydney NSW 2060

mlcadvice.com.au

88056M0714

MLC Advice is a division of GWM Adviser Services Limited, ABN 96 002 071 749, AFSL 230692, registered office 105–153 Miller Street, North Sydney NSW 2060. MLC companies are subsidiaries of National Australia Bank Limited ABN 12 004 044 937. An investment with MLC is not a deposit or liability of, and is not guaranteed by, National Australia Bank Limited.

Documents

FSG V6