FY15 Review for Mitchel Haegel
Top of FormFY15 Review for Mitchel Haegel
Employee Information
Last Name:Haegel
First Name:Mitchel
Title:Computer Operator
Department:GPT:CLTS Tech Ops
Hire Date:05/09/2005
HR Business Partner:Angela Barnett-Grams
Reports To:Jo Fairbanks
Review Dates
Originator:Cengage Learning PTM (admincm)
Review Period:07/01/2014 - 03/31/2015
Due Date: 05/29/2015
Goal Summary
This section is for evaluating the accomplishment of your FY15
Goals. If you provide a rating other than "Successful", comments
must be provided in the Overall Commentson Goal Achievement text
box. If you use a rating of "Successful" only, comments are not
required. 1.1
Category: 2015 Goal Plan Goal Name : Monitor systems proactively
according to each business unit requirements following the
schedules provided.Weight : 20.0%Status : In Progress
Metric : View for missed jobs, and complaints.Start :
04/01/2014Due : 03/31/2015
Tasks :
Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
1.2
Category: 2015 Goal Plan Goal Name : Initiate system backups,
ensure appropriate media is loaded and backups complete
successfully.Weight : 20.0%Status : In Progress
Metric : Input completion times for backups.Start :
04/01/2014Due : 03/31/2015
Tasks :
Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
1.3
Category: 2015 Goal Plan Goal Name : Respond to messages and/or
issues in a timely manner. Engage technical support as needed
following escalation procedures.Weight : 20.0%Status : In
Progress
Metric : Contacting the correct person with the correct
issue.Start : 04/01/2014Due : 03/31/2015
Tasks :
Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
1.4
Category: 2015 Goal Plan Goal Name : Provide off-hours support
for the Solution Center and monitor Altiris trouble tickets.Weight
: 20.0%Status : In Progress
Metric : Re-assigning tickets to the right party. Doing this by
utilizing navigation procedures provided by the software. Failing,
this, contacting the Solutions Center after hours phone and leaving
a message, when confronted by difficult to identify issues.Start :
04/01/2014Due : 03/31/2015
Tasks :
Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
1.5
Category: 2015 Goal Plan Goal Name : - Provide routine,
scheduled maintenance activities such as reboots, ending and
restarting system services.Weight : 10.0%Status : In Progress
Metric : E1PROD is the primary driver of the business, so
careful monitoring and reporting of issues, and problems is
essential.Start : 04/01/2014Due : 03/31/2015
Tasks :
Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
1.6
Category: 2015 Goal Plan Goal Name : Understand the basic data
center A/C and power infrastructure and notify the appropriate
people when there are issues.Weight : 10.0%Status : In Progress
Metric : Contacting Jason Spruance or Syd Cole as neededStart :
04/01/2014Due : 03/31/2015
Tasks :
Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
Overall Comments on Goal Achievement
Comments by Jo Fairbanks: No comments Comments by Angela
Barnett-Grams: No comments
Competency Summary
This section is for evaluating the demonstration of Cengage Core
Competencies. Each competency should have a rating before moving on
to the next section. Comments are only required for ratings other
than "Successful". If you use a rating of "Successful" only,
comments are not required. Speed
Prioritizes work to drive business impact and efficiency; Acts
with urgency and overcomes obstacles to achieve objectives; Works
iteratively, striving for continuous improvement.Rating by Jo
Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
Focus
Seeks context before taking action; Clarifies work objectives
and makes decisions in alignment with our business strategy; Drives
for extraordinary results.Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
Collaboration
Champions an honest and respectful environment that supports
effective teamwork; Listens and incorporates feedback; Partners
with colleagues to achieve results.Rating by Jo Fairbanks:
Rating by Mitchel Haegel:
Rating: Successful
Rating: Successful
Section Comments:
Comments by Jo Fairbanks: No comments Comments by Angela
Barnett-Grams: No comments
Comment Summary
This section is for you to consider how you added value to
Cengage. Through your accomplishment of goals and demonstration of
competencies, how did you add value to your customer, team,
function, or business? Employee and Manager comments are
required.EMPLOYEE - How do I deliver value to the business?
Strengths Computer Operations is largely a quality control business
process and I strive to ensure all programs and systems complete as
designed, or immediately, report it to the proper personnel when
this does not occur. Development Areas Engage in new systems and
processes as they come our way due to changing business hardware
and software tasks and needs. MANAGER - How did you deliver value
to the business? Strengths Mitch is a solid operator who monitors
and reports approprately to ensure ops processes complete
successfully and in a timely manner. Areas for Development
Final Ratings
This section is foryou and yourManager to provide any comments
related to the overall form rating. Managers are required to
confirm the final rating and make comments.
Overall Form Rating:
Successful
Calculated Form Rating:
3.0/5.0
Overall Form RatingWeights
Section Comments:
Comments by Mitchel Haegel: Looking forward to an expanding
commercial foot print, as more services and products are initiated
for students and educational institutions. Comments by Jo
Fairbanks: Mitch is a goodoperator and I have enjoyed working with
him for the past ten years.
Signatures
When your review form reaches the Signature Mode, click on the
Send button to sign the document. Your electronic signature will be
stored in this section of the form.
Signatures indicate that the Performance Assessment discussion
has been held. Manager:Jo Fairbanks06/15/2015
Jo Fairbanks
Employee:Mitchel Haegel06/18/2015
Mitchel Haegel
Section Comments:
Managers Comments :
No comments Subjects Comments:No comments
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