Growing a Business in

a Challenging

Economy using LEANFACILITATED BY RITETRAC CONSULTING::

WWW.RITETRACCONSULT.COM.NG

Introductions

My name is Patrick Ajunwa MFE,LSSBB,CRIS

Am a Process Improvement Consultant/Trainer for

the past 15 years+. My roles has been in Training

and Consulting.

I like assisting businesses to improve their processes for sustainable growth.

At Ritetrac Consulting we help organizations

deliver operational excellence, process

management, diagnostics and Analytics.

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Contd.

Please introduce yourself

What is your Job Role?

What’s the duration of your work experience?

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Some of our Services at Ritetrac

Consulting Lean Six Sigma Consulting & Training

Process Management

Operational Excellence

Diagnostics and Analytics using MINITAB.

ENGAGE ON SOCIAL MEDIA

Website: www.ritetracconsult.com.ng

Facebook: www.facebook.com/ritetrac

Twitter: @ritetracconsult

Blog: http://ritetracpm.blogspot.com

Instagram:@ritetracconsulting

Linkedin: http://bit.ly/RitetracLinkedin

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Webinar Content

Introduction

Definition of processes

Overview of the Economy

Overview of LEAN

Who Benefits from Process Improvement

Some Lean Tools for process Improvement

SIPOC

Voice of the Customer (VOC)

Process Map

Kanban

5S

The 8 Deadly WASTE in Business Processes

Some Practical Examples of LEAN processes

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Introduction

I have taken time to interview some business owners in the past few

months and they all told me that their businesses had slowed almost

40% over the past 10 months. They all confirmed that they are doing

nothing different with their advertising and marketing – “what

worked 10 months ago just isn’t working as well now,” they said.

The reason, they felt, is that people have less money to spend.

That certainly makes sense. All our living expenses are on the rise.

Groceries cost more, utility bills have increased – in some places

dramatically – and the price of a gallon of fuel is through the roof. So it only makes sense that consumers have less to spend on what

they may perceive as ‘non-essential’ services.

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Cont’d

For the purpose of this webinar, we are going to focus on solving the

day to day problems of business processes of organizations for

continuous improvement using one of the world most useful tool

“LEAN”

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What is a Business Process?

A business process is a collection of linked tasks which find their end

in the delivery of a service or product to a client. A business

process has also been defined as a set of activities and tasks that, once completed, will accomplish an organizational goal.

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What is LEAN?

Henry Ford defined the lean concept in one sentence: “We will notput into our establishment anything that is useless.”

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Cont’d

The core idea is to maximize customer value while minimizing waste.

Simply, lean means creating more value for customers with fewer

resources.

A lean organization understands customer value and focuses its key

processes to continuously increase it. The ultimate goal is to provide

perfect value to the customer through a perfect value creationprocess that has zero waste.

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Cont’d

To accomplish this, lean thinking changes the focus of management

from optimizing separate technologies, assets, and vertical

departments to optimizing the flow of products and services through

entire value streams that flow horizontally across technologies,

assets, and departments to customers.

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Cont’d

Eliminating waste along entire value streams, instead of at isolated

points, creates processes that need less human effort, less space,

less capital, and less time to make products and services at far less

costs and with much fewer defects, compared with traditional

business systems.

Companies are able to respond to changing customer desires with

high variety, high quality, low cost, and with very fast throughput

times. Also, information management becomes much simpler and

more accurate.

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Lean for Production and Services

A popular misconception is that lean is suited only for

manufacturing. Not true. Lean applies in every business and every

process. It is not a tactic or a cost reduction program, but a way of

thinking and acting for an entire organization.

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Cont’d

Businesses in all industries and services, including healthcare and

governments, are using lean principles as the way they think and

do. Many organizations choose not to use the word lean, but to

label what they do as their own system, such as the Toyota

Production System. Why? To drive home the point that lean is not a

program or short term cost reduction program, but the way thecompany operates.

The word transformation or lean transformation is often used tocharacterize a company moving from an old way of thinking to

lean thinking. It requires a complete transformation on how a

company conducts business. This takes a long-term perspective andperseverance.

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Three Things to Think About

Purpose, Process, People

Three fundamental business issues that should guide the Lean transformation of

the entire organization:

Purpose: What customer problems will the enterprise solve to achieve

its own purpose of prospering?

Process: How will the organization assess each major value stream to

make sure each step is valuable, capable, available, adequate, flexible,

and that all the steps are linked by flow, pull, and leveling?

People: How can the organization ensure that every important process

has someone responsible for continually evaluating that value stream

in terms of business purpose and lean process? How can everyone

touching the value stream be actively engaged in operating it correctly and

continually improving it?

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Question Time

Q: Is it only the small companies that always have problems with

their businesses. Kindly comment

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Lean Principles

.

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Who Benefits from Process

Improvement?

Anyone who has problem to solve including:

Industries

Healthcare

Finance

Information &Telecommunication

Government

Retail

Hospitality

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Cont’d

FUNCTIONS:

Customer Service

Manufacturing

Accounting

Sales

Operations

HR & IT

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Constraint to Process flow

Bottleneck

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Lean Tools

.

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Cont’d

.

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VOC

.

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5s

.

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Just –in- Time (JIT) 25

Kanban

.

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How to solve problems for good-

POKA YOKE{Mistake Proofing}

Poka Yoke

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Profits after LEAN implementation

.

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Some Organizations that have

implemented Lean

.

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Our Services Lean Six Sigma Consulting & Training

Process Management

Operational Excellence

Diagnostics and Analytics using MINITAB.

ENGAGE ON SOCIAL MEDIA

Website: www.ritetracconsult.com.ng

Facebook: www.facebook.com/ritetrac

Twitter: @ritetracconsult

Blog: http://ritetracpm.blogspot.com

Google+: www.google.com/+OjiugoAjunwa

Instagram:@ritetracconsulting

Linkedin: http://bit.ly/RitetracLinkedin

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Questions/Feedback 31