HarnessingtheWisdomandPowerofYourPeople

Midmanager

35%of0meinmee0ngs

Cathy

15%ofOrgscollec0ve0meisspentinmee0ngs

SoWhat’sThe

Problem?

50+%

Pauline

Seniormanager=

Avemanager=

31hrs/mth

TheyDon’tWork!67%ofexecu0vesbelievetheirmee0ngsarefailures

WHY?

1. Lackof:•  Planning•  Structure&•  Purpose

2.Lackof:•  Engagement

NotEngaged

WHY? Stress/Pressure

NotRelevant

NotInterestedEtc.

WHY?

HowManyofYourPeopleAreFullyEngaged?

100%? 75%? 50%? 25%?

57%Europe

Source:Aon:2015TrendsinGlobalEmployeeEngagement

NotEngaged=NotListening

Art of Mindful Listening

Who Are We?

essenceofleadership.ie

Po7.ie

Types of Listening

LISTENING2:fromoutside

Factuallisteningno0cingdifferences

LISTENING3:fromwithin

Empathiclistening

Downloadinghabitsofjudgment

LISTENING1:fromhabits

LISTENING4:fromSource

GeneraMvelistening(fromthefuturewan0ngtoemerge)

reconfirmingoldopinions&judgments

“Iknowthisalready”

disconfirming[new]data

OpenMind

“WhatCanIlistentofactuallythatIdon’tknowalready”[newinforma0on]

seeingthroughanotherperson‘seyesemo0onalconnec0on

OpenHeart

“Ohyes,Iknowhowyoufeel”

connec0ngtoanemergingfuturewhole;shiiiniden0tyandself

OpenWill

“Ifeelatonewitheverything”I’mrela0ngtothehighestfuturepoten0al”

LISTENING2:fromoutside

Factual

LISTENING3:fromwithin

Empathic

Downloading

LISTENING1:fromhabits

LISTENING4:fromSource GeneraMve

VoJVoiceofJudgment

VoCVoiceofcynicism

VoFVoiceofFear

Listening Barriers

Head

Heart

Solu=ons

Head Solu=ons Issue(MindlessListening) PossibleSoluMon1 Knowingtheanswer waitforthreeseconds2 Tryingtobehelpful separatesessionforadvice3 Trea0ngdiscussionascompe00on

voiceac0veagreementandbeveryspecificaboutwhatyoudisagreewith.

4 Tryingtoinfluenceorimpress

no0ceinternalmo0ves

5 Reac0ngtoredflagwords seekclarifica0on6 Believinginlanguage askwhatismeantbythatword/

sentence7 Mixinguptheforestandthetrees

asktochunkup/chunkdown

Heart Solu=ons – MINDFUL Listening (S P A C E)

• SimpleAwareness-inten0on

• Presence-Aqen0on

• Authen0cBeing-Genuine

• Confidence–WiseNature

• Embodying–BestQuali0es

Inten0on/Aqen0on

MINDFUL Listening Exercises

Exercise 1. – Downloading (Mindless Listening)

• Appoint1.Speaker&2.Listener•  Speakertalksaboutwhyaneventtheywereinvolvedinthatwasamazingforthem.

•  Listenerlistensin‘downloading’mode,i.e.forwhattheyalreadyknowortoreconfirmexis0ngopinions,memories,methods,etc.

•  Listenerasksspeakerwhatitwasliketobelistenedthatway?

2.5mins

2.5mins

5minsTotal

Exercise 2. – Presencing

Exercise 3. – Mindful Listening

• ReverseSpeaker&ListenerRoles•  Speakertalksaboutwhyaneventtheywereinvolvedinthatwasamazingforthem.

•  ListenerpausestosetINTENTION.ThenasyoulistenpayATTENTIONto1.YOURheart,2.Theirheart&3.ThelisteningFIELD.

•  Listenerasksspeakerwhatitwasliketobelistenedthatway?

2.5mins

2.5mins

5minsTotal

1 2

3

Plenary

Insights & Applica=on

Onthesinglepagehandout:• Writedownonekeyinsightorlearningyougotfromthissession?• Writedownhowyouwillexperimentwithapplyingthisinsight/learningtoimproveyourownmindfullistening?

•  Sharebothwithyourlisteningpartner.

•  5Mins