CitySDK Workshop Manchester 20.-21.4.2013

Smart participation pilot

19.2.2013 first service request handled!

Lähetetty eteenpäin

Käsittelyssä

Kiitos ilmoituksestanne. Olemme välittäneet korjauspyynnön alueen katujen kunnossapitoonTerveisin Rakennusviraston asiakaspalvelu

http://www.hel.fi/restWAR/open311/requests/3vv5bacf5f3v9959pkgb.json?extensions=true

[{

"service_request_id": "3vv5bacf5f3v9959pkgb","service_code": "368","description": "Irronnut mukulakivi on tehnyt vaarallisen kuopan Mannerheimintielle. Voisiko saada uuden kiven?","service_notice": "","requested_datetime": "2013-03-15T14:05:25","updated_datetime": "2013-03-15T17:45:05","status": "open","status_notes": "Kiitos ilmoituksestanne. Olemme välittäneet korjauspyynnön alueen katujen kunnossapitoonTerveisin Rakennusviraston asiakaspalvelu","agency_responsible": "","service_name": "","address": "","address_id": "","zip_code": "","lat": "66.72981","long": "25.496642","extended_attributes": {

"service_object_id": "","title": "Kuoppa tiessa","service_object_type": "","detailed_status": "IN_PROCESS"

}}

]

First weeks of Helsinki Lead Pilot

• Metro.fi stats:– 4000 unique visitors– 15 000 page views– Average visit time 2,5 minutes / viewer– 40 tickets received– 29 forwarded (HKI)

• Service requests moved to other organisation:– Traffic lights, tram rails, street lights, some bus

stops

Pilot interface status

• Public interface (Open311)– Language support– Basic service request submission• Including service object

– Extensions capability– Basic search capabilities• Not updated time or lat/lon/radius

• Integration to Public works department– Done!

Service request types

• Vandalism• Sanitation violation• Graffiti removal• Potholes• Traffic signs• Info signs• Parks• Playgrounds and

sports parks• Forest• Other issue to be

fixed

Lessons learned

• Open311 interface integration– Existing libraries make it easy (Three)– Smaller issues like • Duplicate service request detection• Allowed media filenames

– E.g. image.123 is not allowed

• Service request quality– Accuracy of the service request is VERY important– Good image shows whats wrong and where it is

Is there a lid or not?

Source: Google streetview

The difficulty of getting accurate location

Correct location

Streets near tram rails

Traffic light repaired by Helsingin Energia

Many success cases