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Henri Alfonso [email protected]
(Transitioning) Allentown, PA 18102 (484)-201-6579
IT TECHNICIAN Highly qualified and experienced IT Specialist with a Security Clearance. Extensive technical and customer support experience. Adept at providing support to both on and off-site users while deploying, configuring, and troubleshooting various software, hardware and network applications. Over three years of related experience and technical skills.
KEY STRENGTHS
TS/SCI Clearance Windows Administration Detail Oriented Troubleshooting Information Assurance Customer Service Ticket Managing Configuration Management Resolution Driven
TECHNICAL SKILLS
Active Directory Services McAfee Anti-Virus Wireless Configuration Imaging LAN Configuration Batch File Scripting Microsoft Office Registry Editing Group Policy Editing VPN/Remote Support PKI Encryption System Recovery
ACHIEVEMENTS
• Constructed backup script and user guide improving base wide upgrade on over 2,000 workstations • Recoded Air Traffic software enabling 100% up time resulting in commendation by Program Manager • Automated computer imaging process by developing a batch file to install required system updates • Verified user and organizational accounts by carrying out and enforcing Information Assurance policies • Led base wide wireless security and configuration training class to newly appointed technicians
PROFESSIONAL PROFILE United States Air Force Horsham AFB, PA Communications Focial Point Work Center Supervisor August 2015- Present Columbus AFB, MS Computer System Technician Supervisor June 2014 – July 2015 Kunsan AFB, Korea Computer System Technician June 2013 – June 2014 Scott AFB, IL Computer System Technician Journeyman July 2011 – June 2013
EDUCATION & CERTIFICATIONS
Community College of the Air Force, Maxwell AL 2015 Associate of Science in Information System Technology Airman Leadership School, Columbus MS 2014 Five-week-long USAF program designed to develop Airmen into effective front-line supervisors. ALS focuses on developing leadership abilities, the profession of arms, and building communication. William Allen High School, Allentown PA 2008 High School Diploma CompTia A+ Certification 2011-2018 CompTia Security+ Certification 2015-2018 ETA Computer Service Technician Certification 2015-2019
