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Milwaukee Area Technology College’s HIT Milwaukee Area Technology College’s HIT ProgramProgram

Completed the advanced certificate in Completed the advanced certificate in Implementation Support Implementation Support Specialist.Specialist.

Completed the advanced certificate in Completed the advanced certificate in Technical Software Support Technical Software Support Staff.Staff.

The program meets the requirements of the National Health Care Records The program meets the requirements of the National Health Care Records Act.Act.

• Introduction to health and healthcare information Introduction to health and healthcare information technology.technology.• Overview of EHR systems.Overview of EHR systems.• Configuring, installing and maintaining EHR systems.Configuring, installing and maintaining EHR systems.• Standards, Supporting EHR systems and achieving quality.Standards, Supporting EHR systems and achieving quality.

TheThe programprogram curriculumcurriculum

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Implementation Support Specialist (00-530-1)Implementation Support Specialist (00-530-1)Competencies Competencies

Execute implementation project installing hardware and configuring softwareExecute implementation project installing hardware and configuring software Incorporate usability principles into software configuration and Incorporate usability principles into software configuration and

implementationimplementation Test Software against performance specifications Test Software against performance specifications Correct technical problems in conjunction with vendors during deployment Correct technical problems in conjunction with vendors during deployment Proactively identify software or hardware incompatibilitiesProactively identify software or hardware incompatibilities Identify effective backup and recovery solutionsIdentify effective backup and recovery solutions Ensure that privacy and security functions are configured and activatedEnsure that privacy and security functions are configured and activated Document IT Problems and evaluate the effectiveness of problem resolution Document IT Problems and evaluate the effectiveness of problem resolution Asset end users with execution of audits Asset end users with execution of audits

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Technical software support Technical software support CompetenciesCompetencies

Interact with end users to diagnose IT problems and implement solutions.Interact with end users to diagnose IT problems and implement solutions. Document IT problems and evaluate the effectiveness of problem Document IT problems and evaluate the effectiveness of problem

resolutions.resolutions. Support systems security and standards.Support systems security and standards. Assist end users with the execution of audits and related privacy and Assist end users with the execution of audits and related privacy and

security functionssecurity functions Incorporate usability principles into ongoing software configuration and Incorporate usability principles into ongoing software configuration and

implementationimplementation Ensure that the hardware/software “fail-over” and related capabilities are Ensure that the hardware/software “fail-over” and related capabilities are

appropriately implemented to minimize system downtime.appropriately implemented to minimize system downtime. Ensure that privacy and security functions are appropriately configured Ensure that privacy and security functions are appropriately configured

and activated in hardware and software.and activated in hardware and software. Interact with vendors to solve technical problems during the deployment Interact with vendors to solve technical problems during the deployment

process.process. Work with vendors and other sources to find solutions to EHR questions or Work with vendors and other sources to find solutions to EHR questions or

problems.problems.

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