When you contact an APVSP, a good APVSP will:• Respond to your enquiry within 48 hours;

• Explain how a PV system works, the concept of net metering for direct andindirect feed, expected energy output and the Ringgit Malaysia equivalentbased on existing tariff;

• Advise you on any possible shadowing affecting the performance of PVsystem (e.g. growing trees, new construction site);

• Advise you on the fire and theft insurance to cover your PV system;

• If you are applying for financial support (e.g. SURIA 1000), then an APVSPwill act as a one stop agent and undertake in a timely and professionalmanner all the requirements for processing the application and installation ifthe applicant is successful; and

• Conduct at least one site visit before producing a quotation. Once thequotation is presented to the customer, the APVSP will explain about thequotation, SURIA 1000 bidding process (if the customer is interested to bidfor SURIA 1000), what can be expected during pre-installation, installationand post-installation of the PV system, the warranties of equipment andworkmanship, the operation and maintenance (O&M) of the PV system;

• Not criticise the workmanship or system design of another APVSP.

What should the quotation on solar PV system include?• Full specifications of the system offered (quantity, manufacturer, model

number of the solar modules & inverter including the IEC or related standardscomplied with);

• Warranty information for each item;

• Minimum 1 year warranty on installation workmanship of the system;

• A firm quotation which includes all equipment and installation charges andservices during the warranty period;

• PV module and inverter authorization for channel distributor or resellership.

• An estimate quotation for call-out services after the first 12 months warrantyperiod on workmanship has expired,

• Validity period of quotation; and

• The quotation should be accompanied by an estimate of the yearly energyoutput of the system.

Pusat Tenaga Malaysia (PTM)does not sell solar photovoltaic systems.The information given here is completelyimpartial and for the benefit of customerswishing to get optimum value from theirinvestment in clean energy generatingPV systems.

After the PV system has been commissioned,• APVSP is required to submit the T&C report to PTM within 2 weeks of T&C;

• The APVSP should follow up with the customer to verify satisfactory performance ofthe system installed and its performance against the designed performance for atleast the first 12 months;

• Respond to after sales service calls within 24 hours;

• The APVSP should provide support to the customer when a product fails underwarranty. This support will include liaising with the manufacturer or equipment agenton behalf of the client;

• The APVSP should attempt to solve all complaints in a professional manner anddirectly with the customer to avoid the complaint being formerly lodged to the QualityAssurance Scheme (QAS) Secretariat (PTM);

• PTM will randomly audit BIPV sites which received financial incentives under theProject installed within the 12-month period and will inform the APVSP with a copyof the report to the customer on any corrective measures to the PV system;

• PV System receiving funding from SURIA 1000 will be monitored on monthly basis forthree years. The PV Monitoring Centre will contact the customers to arrange formethod most suitable for the PV meter recording (telephone call, SMS, email). Theperformance of your PV system can be viewed at http://pvmc.uitm.edu.my/pvmc/between one to two months after T&C. The website will also be able to show how wellyour PV system is performing;

• On six-monthly or annual basis, arrange with your PV Service Provider for scheduledsystem inspection (electrical connections, any rust on racking system, fuses, conditionof conduit, clippings). The cost of inspection for the first 12 months should be part ofthe sales contract;

• Customer is advised to keep a log book to record each PV Service Provider’s visit; and

• If your surroundings are dusty (e.g. located next to construction site), follow theinstruction from manufacturer to remove the dirt from the PV modules.

If you suspect your PV System is faulty,If the failure occurs in the 12 month installation workmanshipwarranty period:

• The customer should attempt to diagnose the problemwith guidance over the phone by the APVSP. If thediagnosis is not successful, then the APVSP is obligedto inspect the PV system to determine the fault and thenrectifying the fault as soon as possible;

• If it is a fault in installation workmanship then it is theAPVSP responsibility to rectify the problem;

• If it is a fault in the equipment then the APVSP shouldliaise with the equipment manufacturer to fix the productas soon as possible. The cost for the APVSP in providingthis service (i.e cost incurred in removing, returning andthen re-installing the product) should either be paid forby the manufacturer or by the APVSP.

If the failure is after the 12 month warranty period:

• The customer should attempt to diagnose the problemwith guidance over the phone by the APVSP. If thediagnosis is not successful, then the APVSP is obligedto inspect the PV system to determine the fault and thenrectifying the fault as soon as possible. A fair price shouldbe quoted to the customer for the call-out as per agreedin advance;

• If it is a fault in installation workmanship then the APVSPshould provide the customer a quotation for repairs;

• If it is a fault in the equipment then the APVSP shouldliaise with the equipment manufacturer to fix the productas soon as possible. The cost in providing the repairsshall be quoted to the customer. If equipment is still underwarranty the cost should just be for the time spenttravelling to/from site and onsite when undertaking thereplacement (or repairs) of equipment unless this will bepaid by the manufacturer.

Customer’s Obligations under SURIA 1000 Programme notwithstanding inthe contract• If your PV system is to be built on a new building or a residential house, the system must

be installed and commissioned within 24 months.

• For an existing building/residential house, the system must be installed and commissionedwithin 12 months.

How do I find a PV service provider?For customers interested in applying for SURIA 1000 capital incentives, the customers are required to engage only the services ofPV service providers approved by PTM. The list of approved PV service providers (APVSP) is only available at PTM’s website,http://www.mbipv.net.my/APVPS.html.

The Role of Quality Assurance System (QAS)In cases where disputes cannot be resolved between the customer and the APVSP, the customer can escalate the case toPusat Tenaga Malaysia. For more information on QAS, visit http://www.mbipv.net.my/C1QAS.html.

Guidelines for sales contract for solar PV system• Each sale of solar PV system should result in a formal contract between the customer

and APVSP;

• The contract should be signed when the customer has accepted the letter of award fromSURIA 1000 or if the customer is not depending on SURIA 1000, then the contractshould be signed once the customer has decided to purchase the PV system;

• Contract should include supply, installation and commissioning of the solar PV system.A copy of the contract should be retained by the customer and the other by the APVSP;

• Product manufacturers’ names, product ratings & model no.s, international manufacturingstandards, materials delivery schedule;

• Installation work plan which should correspond to progress payment schedule;

• An estimate price for call-out services once the initial 12 months warranty period onworkmanship has expired;

• Progress payment schedule. For SURIA 1000, progress payment schedule is: 20% uponsigning, 40% upon delivery of equipment, 30% upon commissioning, 10% uponsubmission of testing and commissioning report. APVSP should explain how the SURIAincentive works and the order of payment from customer and PTM;

• Contract terms specifying: the customer’s and the APVSP’s rights, changes tospecifications, agreed penalty charges (if any) for clauses pertaining to early terminationof contract, delayed delivery, damaging of owner’s properties and injury resulting from lackof safety measures taken during installation.

During the installation of the PV system• The APVSP should update the customer on regular basis

the progress of the installation;

• The APVSP should ensure safe working environment forcustomer as well as workers. Examples of safety issuesinclude scaffolding, roof covering;

• Ensure that the worker who is responsible for the roof andstructural installation work possesses a current CIDBGreen Card (as applicable);

• Electrician who does the installation has a valid wiremancertificate.

• The APVSP must not tamper with TNB installation;

• The APVSP should follow all the requirements of MS1837:2005, Installation of Grid Connected Photovoltaic (PV)System during the installation of the PV system; and

• After the installation is over, the APVSP should test toensure there is no roof leakage and to leave the premisein a tidy order. If there is any damage to the property as aresult of the installation of the PV system and thecustomer is able to prove that there is an element ofnegligence in the APVSP, then the APVSP shall repair anydamages to the property.

Testing and commissioning (T&C) of the system• The APVSP should submit the PTM, power utility and

Suruhanjaya Tenaga (Energy Commission) forms atleast 3 weeks before the proposed T&C is scheduled toPTM; and

• The PV System owner or representative, APVSP, powerutility and PV Monitoring Centre must be present duringthe T&C.

• The APVSP shall explain to the customer the equipmentinstalled including interpreting the PV meter.

MBIPV Project,

Pusat Tenaga Malaysia

No. 2, Jalan 9/10, Persiaran Usahawan, Seksyen 943650 Bandar Baru Bangi

Selangor Darul Ehsan, MalaysiaGL: +603 8921 0800Fax: +603 8921 0911

Email: infopv@mbipv.net.my

Website: www.mbipv.net.myPVCustomer

Guidefor Investing in a grid-connected Solar Photovoltaic (PV) System

FLOWCHART ON GRID CONNECTED PV SYSTEM INSTALLATION

Start/Obtainedapproval

Componentsapproval

*APVSPs to submitdocuments to PTM (within3 weeks after acceptance ofaward by Client)

1. PTMPV form (ver.

4,2007)

2. TNB form (domestic/

non-domestic)

3. ST licensing form

Note: all forms shall besubmitted to PTM/MBIPV.

*Documents include:1. Work Plan2. Full tech specs (SPDs, MCCBs/

fuses, switches) – PV and inverterspecs are not required

3. Electrical schematic showing(direct/ in direct feed)

4. Copy of contract5. Copy of authorization for channel

distributor or resellership6. Structural design & loading

calculation7. Other documents as necessary.

**Documents include:1. PV spec2. Inverter spec3. Electrical schematic showing

(direct/ in direct feed)4. Other documents as necessary.

***Under SURIA 1000programme, PV systemmust be fully installed &commissioned within 12months (existing house)and 24 months (new house)from the approved date.

Operation &PeriodicInspection

**APVSPs to Submit PTMPV,utility (TNB) and ST forms(at least 3 weeks before thescheduled T&C)

***System installation(must be completed withinspecified period from thedate of award)

Testing and commissioningrequested by APVSP (3 weeksadvance notice to PTM isrequired)

Testing and commissioningreport to be submitted byAPVSP to PTM and a copy forthe customer within 3 weeks

No

Yes