IBM Tivoli ITSM 전략 - DBGuide.net · 1120-1150 ITCAM(CompositeApplication Management) 솔루션소개 1150-1300 점심 1300-1330 차세대가용성관리솔루션 1330-1410 Software

®

IBM Software Group | Tivoli software

© 2005 IBM Corporation

IBM Tivoli ITSM 전략

김재홍

Tivoli 사업부

한국 IBM


1 © 2005 IBM Corporation

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Tivoli ITSM 전략Tivoli ITSM Tivoli ITSM 전략전략

Tivoli & On Demand Business

Tivoli ITSM 전략

Tivoli Vision



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Tivoli ITSM 전략

Tivoli Vision



On Demand Business

“비즈니스프로세스가기업내부뿐만아니라주요고객, 공급업체및파트너사들과유기적으로통합되어있는기업으로서, 고객의다양한요구, 시장에서의기회와위협, 혹은외부환경변화에유연하고신속하게대응함으로써불확실한경영환경에능동적으로

대처해가며경쟁력을지속적으로확보및유지할수있는역량을구비한기업을말한다.”- Sam Palmisano. Oct 2002 -

…… multiple companies, seamless processmultiple companies, seamless process



On Demand Operating Environment

On Demand Operating Environment

Business Flexibility

IT Simplification

Horizontal Process

Business flexibility through integration of people, processes and information within

and beyond the enterprise

Integration

Infrastructure Management

IT simplification through automation and virtualization, enables access to

and creates a consolidated, logical view of resources across a network

공급업체

기업내부

협력업체

Open standards are table stakes for an on demand operating environment



ODOE 핵심 “자동화”

On Demand AutomationManage and optimize operational processes and IT services based on business policies by automatically sensing and responding to changes

Demonstrate and Measure IT Value to the Business

Improve Service Levels (QoS)

Increase Business Flexibility toSupport Change & InnovationReduce Cost and

Increase Productivity

Source: e-business on demand attributes and capabilities study, IBM 2003



IBM 자동화 솔루션 “Tivoli”

Automation

Reduce Costs, Improve Service, Increase Business Flexibility

• Empower business growth through highly reliable infrastructure• Decrease TCO through effective administration and optimized operation• Fulfill Service Level Agreements through alignment with business

Security • Address universal customer problems with managing user accounts• Automate processes for granting/revoking access to resources • Ensure compliance with corporate and legislative security policies

Storage• Ensure application availability and optimize system utilization• Improve personnel productivity• Increase flexibility and decrease complexity through virtualization



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Tivoli ITSM 전략

Tivoli Vision



IT 관리 시스템 Trend

Technology Focus Business Focus

Resource Management

• Manage IT as Technology• Maintain resource specific information• Optimize resource availability

IT Service Management

• Manage IT as a Business• Automate and Integrate Processes• Optimize IT Services Proactively• Integrate and Share Information (CMDB)

Trad

ition

alO

n D

eman

d

IT Management Focus

Bus

ines

s En

viro

nmen

t

Systems and Information Management

• Manage IT as Cost Center• Centralize processes and Information• Optimize system performance• Automate tasks within system domains• Derive actionable insight from enterprise information



시스템 운영관리의 베스트 프랙티스로서 ITIL (IT Infrastructure Library)로의 관심이 증대

• 영국정부기관이작성한 IT서비스관리기법• BS１5000의관리프로세스에준거• IT서비스관리의표준

테

크

놀

러

지

비

즈

니

스

서비스지원(Service Support)일일운영관리

서비스전달(Service Delivery)

• 서비스데스크• Incident관리• 문제관리• 구성관리• 변경관리• 릴리즈관리• 서비스수준관리

• IT서비스재무관리• Capacity관리• IT서비스지속성관리• 가용성관리

ICT（주）기반관리

(ICT Infrastructure Management)

비즈니스의전망

(The Business Perspective)

보안관리(Security Management)• IT보안의기초• ITIL과보안관리• 보안관리의 Measurement• 보안관리도입의가이드라인어플리케이션관리(Applications Management)

• 비즈니스가치의관리• 비즈니스와 Delivery 전략의통합• 어플리케이션관리의라이프사이클

• 체제정비• 방법론과테크닉관리

• Approach• Vision• 현상파악

서비스관리의실시계획

(Planning to implement Service Management)

• 적정상태설정• 실행계획• Milestone• 변혁의지속

서비스관리 (Service Management)

-이벤트관리-End-to-end 인프라관리-워크로드스케쥴링-Housekeeping과보수-스토리지관리＆백업 & 리커버리- ICT운영의보안

• 테크니컬지원• 오퍼레이션의설계・계획・배치• 고객에대해서

• 사용자와공급자시나리오

• 비즈니스변혁• 사용자와공급자의인터페이스

• 공급자에대해서• 변혁의프레임워크 중장기적인운영관리

• 자사의효과적인 IT서비스관리에유효

• 서비스프로바이더의서비스수준의평가기준으로유효

（주）ICT ： Information and Communications Technology



ITIL에 관한 IBM의 공약

IBM과 Tivoli는 ITIL프레임워크와 ITIL 베스트프랙티스를중시할것을약속합니다.IBM은 ITIL개발에관련하여오랜역사를가지고있고, 동시에 ITIL을 IT서비스관리에관한중요한구조적접근이라고인정하고있습니다.

ITIL은, 국제적으로인정받은 IT관리의베스트프랙티스입니다. ITIL의지식은서비스관리의규모와 IT오퍼레이션의베스트프렉티스를연계한일련의문서로설명되어잇습니다.

IBM는장기간 ITIL문서의개발과확장에관련하여왔고, ITIL을현행수준에성숙시키는데중요한역할을해왔습니다. 더불어IBM은현재 ITIL내용을관리하는조직인 itSMF의글로벌멤버로되어있습니다.

IBM의 ITIL지지는 Tivoli솔루션에반영되어있습니다. Tivoli는 ITIL서비스관리프로세스를지원하는수많은오퍼링을제공하고있습니다.

★ Tivoli Web Access for Information Management ITIL의 Incident관리, 문제관리, 변경관리

★ Tivoli Data Warehouse for root cause analysis ITIL의문제관리

★ Tivoli Inventory ITIL구성관리

★ Tivoli Configuration Manager ITIL릴리즈관리

★ Tivoli Service Level Advisor ITIL서비스수준관리

★ Tivoli Monitoring and Tivoli Event Console ITIL가용성관리

★ Tivoli Intelligent ThinkDynamic Orchestrator ITIL Capacity 관리

★ Tivoli Storage Manager ITIL IT서비스지속성관리



ITIL과 Tivoli 소프트웨어의 맵핑

Automation/구성,변경관리Automation최적화

Storage/스토리지가상화

Automation/구성,변경관리Automation최적화

Storage/스토리지가상화보안관리

Automation/모니터링Automation/이벤트관리

Automation/서비스수준관리

Automation/모니터링Automation/서비스수준관리

Automation/최적화Storage/스토리지자원관리

Automation/구성,변경관리Automation/최적화

Storage/스토리지자원관리

Automation/모니터링Automation/서비스수준관리

Storage/백업관리

IT인프라스트럭처관리

Automation/모니터링, 이벤트관리, 자동원격운영, Storage/백업관리

어플리케이션관리

Automation/모니터링, 이벤트관리, Storage/백업관리

Automation/구성,변경관리Automation/최적화

서비스데스크제품과연계

Incident 관리 서비스데스크

문제관리

변경관리

리소스관리

구성관리

서비스수준

관리

가용성관리

Capacity 관리

IT서비스지속성

IT서비스재무

Automation/서비스수준관리Automation/최적화

Automation/모니터링Automation/이벤트관리Storage/스토리지가상화

Automation/모니터링Automation/이벤트관리

Security/인증,접근제어Security/디렉토리관리

Service DeliveryService Support



IT Vision: Managing the Business of IT

Technology

Process

PeopleInformationIT Service

Management

Application Experts

Databaseexperts

and tools

Securityexperts and

tools

Networkexperts and

tools

Availability Management

Security Management

Change Management

Service Level Management

Mainframe experts

Information Lifecycle Mgmt.

ProcessesInformation

People

IT 서비스로부터보다증가된 value를창출할수있는통합

비용을최소화할수있는프로세스및Work Flow의자동화

의사결정프레임웍을위한 Governance명확하게분류된 role에의한조직

관리자동화를가능하게하는기술을위한정보

표준화, 중앙집중화된정보창(뷰)

Technology무중단서비스제공을위한인프라스트럭쳐관리기술및솔루션(제품)



변경 관리 Scenario

Accept and classify change requests

Assessing the impact of a change

Approving a change

Coordinate and implement a change

Closing the change request

Traditional challenges



변경 관리 : Implementing a Process

① Manual Processes

ManualClassification

ManualAssessment

ManualCoordination

ManualInstalls

ManualVerification

ManualAssessment

Manual Tasks


ManualAssessment

ManualCoordination

ManualInstalls

ManualVerification

ManualAssessment

ManualTasks

ManualAssessment


ManuaAssessment

ManualCoordination

Manualinstalls

ManualVerification

AssessChange

Approveand

ScheduleChange

CoordinateChange

Implementation

Distributeand Install

Non-ReleaseChange

Acceptand Classify

Change

Reviewand Close Change

Change Management

ManualProcess

Labor Cost Time



② Task Automation

변경 관리 : Implementing a Process

AssessChange

Approveand

ScheduleChange

CoordinateChange

Implementation


Non-ReleaseChange

Acceptand Classify

Change


Change Management

Manual Process


ManualAssessment

ManualCoordination

ManualInstalls

ManualVerification

ManualAssessment

Manual Tasks


ManualAssessment

ManualCoordination

ManualInstalls

ManualVerification

ManualAssessment

Core Tivoli Products

Schedulingand

SecurityProducts

Monitoringand

AvailabilityProducts

BSMProducts

SecurityProducts

Provisioningand Security

Products

MonitoringBSM and


Labor Cost Time



③ Process Level Automation and Integration

변경 관리: Implementing a Process

AssessChange

Approveand

ScheduleChange

CoordinateChange

Implementation


Non-ReleaseChange

Acceptand Classify

Change


Change Management

IBM Tivoli Change and Configuration Management Database (CCMDB)

Automated Workflow

Standardize and Share

data

Schedulingand

SecurityProducts

Monitoringand


BSMProducts

SecurityProducts

Provisioningand Security

Products

MonitoringBSM and


Core Tivoli Products

Labor Cost Time



Tivoli ITSM 전략 및 신제품

IBM IT Service Management

Technology Products

IBM Tivoli Change andConfiguration Management

Database

IBM Tivoli ProcessManagers

Best Practices and Implementation Services

Process Oriented

Solutions to address

Customer priorities, pains, &

requirements

Integrate and Automate processes (across domains)

Standardize and share information

Automate tasks (within a domain)



IBM Tivoli Unified Process Available Now

Different Entry points:• Products• Process• Roles

Assess Input/Output for each process step

Process References Model for IT – Detailed workflow and activities for each process step

IBM Tivoli Unified Process

Technology Products

IBM Tivoli Change and Configuration

Management Database

IT Process Managers

Best Practices and Implementation Services



A Complete View IT Infrastructure Performance

전사 Infrastructure 관리를위한하나의 Portal 단일 View 제공

OMEGAMON XE for zSeriesITM Distributed Monitoring ITCAM

Tivoli Enterprise PortalEverything at your Fingertips



http://www-8.ibm.com/software/tivoli/kr/itsm/index.html



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Tivoli ITSM 전략

Tivoli Vision



On Demand Automaton 선두주자 “Tivoli”

96 of Top 100 Financial Institutions

Travel & Transportation

96% of Government Agencies

All Top 10 US Telco Companies

9 of 10 Healthcare Companies

Entertainment

Retail & Distribution – 8 of 10 Top Retailers

7 of top 10 Petroleum Companies



IBM Automation 청사진

이기종지원

국제표준지원

단계별구축지원

단계별구축에따른가치제공

IBM “Knowhow”제공(Best Practices)

Business Service Management

Infrastructure Orchestration

Availability OptimizationSecurity Provisioning

Virtualization

Integration



오늘 행사 내용

시간 제목 발표자

0930-1000 사전등록 확인

IBM 김재홍 실장

IBM 이준석 과장

IBM 이화용 과장

IBM 김민섭 차장

ITE SW 김영훈 이사

IBM 엄규식 차장

EnkiSoft 정경현 대표

ITEC 이관근 강사

펜타시스템 박래성 과장

1000-1010 인사말

1010-1040 IBM Tivoli ITSM 전략

1040-1120 IBM ITSM 구축 방법론

1120-1150 ITCAM(Composite Application Management) 솔루션 소개

1150-1300 점심

1300-1330 차세대 가용성 관리 솔루션

1330-1410 Software Asset Management 구축 전략 소개

1410-1430 휴식

1430-1510 ILM 환경 구축을 위한 스토리지 가상화 솔루션

1510-1550 그룹웨어와 포털 시스템을 위한 IBM Tivoli SSO 솔루션

1550-1610 휴식

1610-1650 Tivoli에 의한 SAP 운용관리 시스템 구축 사례

1650-1720 Tivoli를 통한 최적화되고 자동화된 통합관리시스템의 구축

Tivoli ITSM Tivoli ITSM 전략전략

Documents

IBM Tivoli ITSM 전략 - DBGuide.net · 1120-1150 ITCAM(CompositeApplication Management) 솔루션소개 1150-1300 점심 1300-1330 차세대가용성관리솔루션 1330-1410 Software