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14 IBM Valuation Paper Jacob Willrich and Josh Smith

IBM Valuation

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Page 1: IBM Valuation

IBMValuation Paper

Jacob Willrich and Josh Smith

14

Page 2: IBM Valuation

Table of Contents

Summary and Conclusion…………………………………………………….………3

Capsule Description of Company…………………………………..……….3

Major Recent Developments………………………………………….………3

Earnings Projections…………………………………………………………..4

Valuation Summary…………………………………………………………….4

Investment Action………………………………………………………………5

Business Summary…………………………………………………………………….5

Company Description to the Divisional Level……………………………..5

Industry Analysis………………………………………………….…………….9

Competitive Analysis……………………………………………..…….……..14

Risks……………………………………………………………………………….……..24

IBM SWOT analysis 2013……………………………………………….…….24

Negative Company Developments……………………………………....….29

Negative Industry Developments……………………………………..….…30

Valuation………………………………………………………………………….……..32

CAPM………………………………………………………………………........32

WACC……………………………………………………………………..……..33

Dividend Discount Model……………………………………………….……34

Free Cash Flow…………………………………………………………..…….41

Residual Income Model ………………………………………………..…….47

Multiples Valuation……………………………………………….…….…..…56

Statement of Conclusions……………………………………….…….…….67

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Summary and Conclusion

Capsule Description of the Company

International Business Machines (IBM) has been around for 103 years and has

taken the information technology sector and ramped it up over the past century. They

are one of the leading information technology firms in the world and is trying to gain

market share in cloud computing which is their main focus for clients. Their vision is to

be dedicated to every one of their clients and make the world a better place. IBM’s

main slogan is “Think Different” and that is exactly what they aim to do.

Major recent developments

Recently IBM has made drastic moves in the sectors they current deal in. They

sold off many of their server based applications and hardware’s to Lenovo who has

purchased many of their products in the past which means that IBM wants to get away

from the hardware server based services. IBM has also been acquiring smaller cloud

based companies to increase their market share in that segment, as this is their primary

focus for the future. There is a lot of money to be made in cloud computing as it can

make things way easier and efficient for businesses to work and communicate with

each other.

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Earnings Projections

The projected earnings of IBM do not seem to be too high, as they have just

been slowly increasing revenue by roughly 2% each year. Over the next few years they

are projected to grow a little bit quicker than 2%, we assumed a 6% growth because of

how they are altering their services for a more customer-based perspective. Luckily

IBM sees that they have not been growing at a quick enough pace like their competitors

so they are changing up their products and services to gain more revenue. Cloud

based computing is more profitable as it requires less capital and costly upkeep.

Valuation Summary

IBM was valued using 4 different valuation methods, Discounted Dividend, Free

Cash Flow, Residual Income, and Market Based valuation. Based on these models we

would assume the most weight on the Free Cash Flow valuation because it most

accurately represents IBM as a whole and it was the least altered due to significant

factors in the other models. By weighting the models this would give us a more

accurate value that takes all into consideration but does not leave just one sole model to

value the company. The weights are as followed: Free Cash Flow 30%, Dividend

Discount 15%, Residual Income 25%, Market Based Valuation 30%. The dividend

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discount model does not suit IBM very well because of their odd investor relationship

strategy, the fact that they constantly buy back shares, and the fact that they don’t have

a constant growth of dividends which throws off that valuation. The multiples model

however was one of the best valuation models because it took so many factors into

consideration, which showed that it is worth the price against their competitors.

Investment Action

The final value that we achieved is $196.39 and the current stock price of IBM is

actually $191.73 we would consider IBM to be undervalued. Considering that the firm is

undervalued it would be to our best knowledge to hold or even buy the stock as in the

future it will increase due to expanding markets of big data and analytics, cloud

computing and their mobile, social and securities portfolios. IBM is in a restructuring

and investment phase, and are about to take over these markets in the years ahead.

Business Summary

Company Description to the Divisional Level

International Business Machines Corporation (IBM) is an information

technology (IT) company. IBM was first incorporated on June 16, 1911 under the name

CTR or Computing-Tabulating-Recording Company. It wasn’t until February 14, 1924,

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CTR was changed to IBM, International Business Machines Corporation due mainly to

the incredible growth of technology and the loss of purpose of CTRs activities. By then,

the company had expanded significantly both geographically and functionally, including

the completion of three manufacturing facilities in Europe. Currently, IBM has 434,246

employees working in 170 different countries. The IBM headquarters is located in

Armonk, New York and is included as one of the Dow Jones 30 companies in the New

York stock exchange, selling at $191.73/share as of 4/23/14.

IBM operates in five segments: Global Technology Services (GTS), Global

Business Services (GBS), Software, Systems and Technology and Global Financing.

GTS primarily provides IT infrastructure services and business process services. GBS

provides professional services and application management services. Software

consists primarily of middleware and operating systems software. Systems and

Technology provides clients with business solutions requiring advanced computing

power and storage capabilities. Global Financing invests in financing assets, leverages

with debt and manages the associated risks. (OneSource)

Total Divisional Revenue

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IBMs mission and vision have been the same since 1911. But in 2003, more

than 319,000 global IBM employees participated in a 72-hour “Values Jam,” which

redefined the values which guide IBM in the development and delivery of its technology

and business products and services. The Values that all of the employees agreed on

were:

Dedication to every client's success

Innovation that matters, for our company and for the world

Trust and personal responsibility in all relationships

Key Executives

Virginia M. Rometty - Chairman, President and Chief Executive Officer

Virginia Rometty is Chairman, President and Chief Executive

Officer of IBM.  Mrs. Rometty was appointed President and CEO

on January 1, 2012. She became Chairman of the Board of

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Directors on October 1, 2012. Before she became CEO and Chairman, Mrs. Rometty

served as Senior Vice President of IBM Global Business Services, where she led the

successful integration of PricewaterhouseCoopers Consulting. This acquisition was the

largest in professional services history, creating a global team of more than 100,000

business consultants and services experts. Mrs. Rometty was awarded with the Carl

Sloane Award 2006, which recognizes the excellence of her leadership role in the

professional services industry.  

Rodney C. Adkins - Senior Vice President, Corporate Strategy

In his over 30-year career with IBM, Rod Adkins has held a number of

management roles, including general manager positions for the PC

Company, UNIX Systems and Pervasive Computing. Since 2013, Mr.

Adkins has become IBM’s senior vice president of Corporate Strategy.  He has helped

in leading continuous transformation across IBM and developing strategies for a new

era of computing, new markets and new clients.

Erich Clementi - Senior Vice President, IBM Global Technology Services

Erich Clementi is the Senior Vice President for IBM Global

Technology Services.  In this role, Erich has worldwide responsibility

for cloud computing services, IT and business process outsourcing,

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project-based services, and technical support services. Prior to this position, he ran

IBM’s strategy function responsible for identifying and executing on major growth

opportunities including cloud computing. He joined IBM in Milan in 1984.

Something that I found interesting is the amount of compensation awarded to

the top 5 key executives. The increases in compensation from 2009 – 2011 seems

pretty normal but then the spike in 2012 was due to the replacement of the former CEO

Samuel Palmisano. Samuel Palmisano also left the board of directors in October of

2012, being replaced by Virginia Rometty. The 57.04% drop in compensation from

88.22 million to 37.9 million is in no way reflecting the stock price or any financial

decrease, but actually the appointment of the new CEO Virginia Rometty. (OneSource)

2009 2010 2011 2012 20130

10

20

30

40

50

60

70

80

90

100

Total Executive Compensation

Total Executive Compensation

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Industry Analysis

Products

The amount of IT products available in this industry are expanding and becoming

more and more efficient every day. The IT industry is very competitive in that new

technologies are being developed, and new patents are making competition increase

dramatically. IBM being the leader in the industry has been executing an excellent

corporate strategy. Their main focus for IBM every year has been the Research and

Development department. IBM putting tens of billions of dollars every year into

research and development has helped them continue to stay a leader and become

more and more competitive within the industry. With IBM having acquired more than

170 companies their range of product are very well diversified in every segment of the

IT industry.

The information technology market is the main manufacturer of systems that

allow companies to run smoothly and quickly without any problems. Various products

are servers, operating systems, communication devices, and information sharing

devices. IBM has generally sold to large corporations but that doesn’t mean they don’t

sell to smaller companies. The average consumer is not who is targeted in this market.

Corporations seek companies like IBM to improve their computer systems by integrating

all departments together which in turn will improve their efficiency of their production

process.

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Current Clients

IBM being the IT giant that it is has thousands of customers throughout 170

different countries. IBMs target market is big businesses that require a lot of IT help to

collect, store, and manage tons of client, and business data. IBM also helps

businesses run as smooth and quickly as possible, keeping their business strategies up

to date with the latest technologies and continuing to have that advantage over their

competitors. Here are a few quotes of business professionals expressing how IBM

helps take their business strategies to the next level:

"The key is taking that Big Data and turning it into the true voice of the

consumer and that is our unique proposition at Telerx and we used that to take that Big

Data and get it into actionable insights for our client." -Deana Sabatino, Senior Vice-

President, Marketing,Telerx

"We are completely satisfied by the way that IBM delivered this project. The

quality of work was exceptionally high, and the analytical models and tools that the team

developed have been instrumental in guiding us through the changes to the market and

to our role in it over the last few years. The processes and tools that IBM Global

Business Services have put in place allow us to make much better strategic decisions."

-David Macartney, Commercial Manager of Power NI

“Working with IBM enabled us to take an innovative approach. Instead of

following the long processes of other governments or even the private sector, we were

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able to get things up and running quickly.” -Gordon J. Bruce, director and CIO of the

Department of Information Technology,City and County of Honolulu

"With completion of Phase1 of the IBM ECM solution deployment, the time

spent retrieving case history documents has gone from minutes to seconds, improving

both caseworker productivity and service to our clients." -Doug Kasamis, chief

information officer, Illinois Department of Human Services (IBM)

Emerging Markets

With IBM continuing to acquire companies, they have built relationships with

businesses, and communities all over the world. This has helped IBM grow vastly

overseas and is constantly expanding and getting involved with emerging markets all

over the world. Here are a few examples of emerging markets that IBM has been

involved in:

Smarter City Operations

The Philippines city of Davao’s 1.5 million citizens will be the first in Asia to

benefit from an Intelligent Operations Center. It ties together data and operations of four

agencies—crime prevention; emergency response; threat prevention and response; and

traffic management. Geolocation mapping, in combination with GPS-equipped task

forces on the ground, will allow officials to analyze building, street and infrastructure

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data to substantially reduce response times. A new early warning system will monitor

key risk indicators so agencies can take quick action before situations escalate.

Smarter Stock Exchange

To compete with exchanges in places like London and New York, the Santiago

Stock Exchange needed to handle the growing volume of high-frequency and

algorithmic trading activity—and do so from the ground up. Working with IBM, it built a

trade processing solution that increased capacity tenfold, cut latency to microseconds

and enabled real-time fraud surveillance. The Exchange’s transaction volume is up 50

percent in the first year.

Smarter Cancer Treatment

Memorial Sloan-Kettering Cancer Center is working with IBM to use the cognitive

computing capabilities found in IBM’s Watson to help doctors develop personalized,

evidence-based cancer treatment options. The system uses insights gleaned from the

deep experience of Memorial Sloan-Kettering’s world-renowned oncologists to provide

individualized treatment options based on a patient’s medical information, the synthesis

of a vast array of updated and vetted treatment guidelines, and published research.

The result: a decision support system for physicians that will offer individualized,

confidence-weighted treatment options for their patients.

Smarter Wind Energy

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Vestas, the world’s largest windmill manufacturer, is tapping into the power of an

IBM supercomputer and Big Data analytics software to model past, present and future

wind patterns—a process that involves huge amounts of data—to optimize the location

and design of sites its customers are developing. Vestas’s system is on track to digest

and analyze 20 petabytes (163,840 Terabyes) of information in hours instead of

months. The result: fewer customer power disruptions and more predictable revenues

for utilities.

Smarter Customer Retention

Pakistani telephone provider Ufone faced a challenge common to start-ups in

emerging markets. After a period of rapid growth, reaching 24 million subscribers in less

than a decade, it had to retain those customers in an increasingly competitive market.

IBM analytics enabled it to scan call detail records in near-real time, flagging customers

who fit the profile for a particular promotion. Today, by issuing offers customized to a

user’s unique usage patterns, Ufone has doubled its campaign response rates. (IBM)

Competitive Analysis

IBM has many well know competitors like Microsoft, Oracle, and Cisco. But then

there are also some competitors that not many people have ever heard of like

Symantec Corporation and Computer Sciences Corporation. These competitors, like

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IBM, are all in the information technology (IT) market. The information technology

market has increased dramatically over the last 20 years sense the internet boom. IBM

has been able to stay competitive by putting vast amounts of money into their R&D

departments and by acquiring up and coming companies that may bring something new

to the industry. This market is very influential in everyday life as they supply the

majority off all computers to the world. IBM has been able to stay competitive not only

because of their R&D departments but by maintaining and increasing their brand image.

They have been able to expand and increase their brand image all over the world by

building relationship through all of the acquisitions it makes. Having this brand image

that is recognized all over the world is something that is priceless and what makes IBM

have such a high competitive advantage over its peers.

Porter’s Five Forces Model

Industry Rival: Medium

The rivals from within the industry exert a medium force on IBM because

computers are consistently increasing in power and features so they must continue to

advance along with everyone that they are competing with. Patents play a large part in

this market, which makes it hard for competitors to have similar products.

New Entrants: Low

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New entrants into the IT market are not seen very much with it being very hard to

enter. This force is very low and almost not a factor for IBM. Initial capital and sunk

costs are so great that no one can possibly compete with the works of IBM and Apple in

volume of products made. Patents play another part in this force as they protect current

company’s products and ideas from being used and being done cheaper for some time.

The technologies that these companies possess are far past anything consumers have

seen and it is very hard to get a hold of that kind of technology. All of these are forces

to keep out new entrants as well as strong brand recognition in the industry. Apple has

by far the highest brand retention among the competitors.

Substitutes: Low

The substitutes that are present in the market are very low because they do not

have as good as performance as the name brand ones. Also piracy has been

increasing in the past few years but this is also low because the majority of the products

that IBM sells is not easily pirated software and will not work if pirated. Software does

make a profit and the piracy is not affecting this as greatly as people believed. It is also

very costly to switch from one company to the other if an entire company purchases

from one. That would be too costly and would not be as effective.

Supplier Power: Low

Supplier power is fairly low because the parts that are included in the products

can be found in other areas. They are not depending on one supplier to get them their

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parts. High volume procurement also makes it so that the suppliers can’t price their

products too high because everything is bought in bulk.

Buyer Power: Low

The buying power of consumers, which are generally large companies when it

comes to IBM, is fairly low because there are many customers that need these products

so they do not have a large bargaining base. The product they are buying is important

to the customer and will be beneficial to them if they get the best they can for the best

price so they will pay good money for a good quality product. Customers also have

special requirements for IBM, whether it is number of computers or special IT software

needed with the computers that allow them to not be able to barter as well because they

won’t be able to get it anywhere else.

Corporate Strategy

IBM has possessed a differentiation strategy for the past few years once it got rid

of its computer segment. IBM now focuses on quality products for all types of

businesses at premium prices because they are different than what anyone else can

offer. The products that IBM offers range from small businesses to large corporations

and are far superior to the competitors. They have such a vast amount of products and

services, that businesses would rather seek IBM for all of their IT needs. They can

choose hardware, software, servers, and cloud computing all from different companies

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that specialize in them or choose IBM, who can handle everything you need. With the

internet expanding and business interacting with customers more and more online, the

amount of data that is generated is growing exponentially. “By 2015, there will be 1

trillion connected objects and devices generating data. Currently there are 2.5 billion

gigabytes of data generated every day. 80 % of the world’s data is unstructured. Audio,

video, sensor data, blogs, tweets. All represent new areas to mine for incites.” –IBM.

IBM is investing billions and has created the broadest and deepest portfolio in Big Data

and Analytics. Making it easier than ever to collect, store, and analyze the vast

amounts of data each business is generating. With all this data being generated

businesses technology infrastructure has been moving cloud computing, that is the

delivery of IT and business processes as digital services. Just like the portfolio of IBMs

big data and analytics, the cloud computing portfolio is a world leader as well. With

over $7 billion invested in cloud computing, IBM has over 1500 cloud patents, and has

acquired 15 cloud computing companies, including SoftLayer, for its advanced cloud

infrastructure. 80% of the Fortune 500 companies use IBMs cloud capabilities. IBMs

public cloud is generating 5.5 million cloud client transactions every day. With cloud

computing on the rise IBMs strategy to invest $1.2 billion to open up 15 more cloud

hubs and network centers in markets all over the world by the end of 2014. With this

expansion IBM will have 40 cloud hubs and network centers across 5 continents.

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In 2013, IBMs cloud revenue increased by 69%, and doubled the cloud revenue

“as a service” from 2012 to 2013. It is clear with the billions in acquisitions, $1.2 billion

in expansions of cloud hubs and network service centers around the world, and the

increase in revenue that has been generated in just the past year, why it is one of IBMs

main focuses and is beginning to take over the cloud computing industry.

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With the big data and cloud computing taking over the IT industry, there is

another market that is growing rapidly and it’s why it is another part of IBMs corporate

strategy. The mobile industry has been expanding for a few years now, but with the

introduction to apps, businesses can now communicate with clients and customers with

their mobile devices. This is causing business to gather vast amounts of data and

security issues. IBM has developed a portfolio of products and services, that’s enables

businesses and communities to engage customers, employees and citizens securely.

IBM has hit some milestones that make it one of the most desirable companies if not the

most desirable to solve these mobile and security problems for businesses. “6,000

security experts, 3,000 mobile experts, 2,800 social business experts. 4,300 patents in

mobile, social and security technologies. # 1 market leader for enterprise social

software; #1 market leader in security and vulnerability management. 7 of 10 top banks

in the US, 9 of the top 10 in the UK and 2 of the top 4 in Australia use IBM Security

Solutions. 8 companies acquired for mobile capabilities like mobile messaging for

marketers and secure mobile app delivery. 12 companies acquired for security

technologies like web fraud detection, sophisticated malware, and device management.

25 security labs globally, 10 security operations centers globally. 15 billion security

events monitored daily in 130 countries.”(IBM) Since IBM has started to focus more on

the social, mobile, and securities market, this portfolio has generated double digit

revenue increase in each of the three sectors in 2013. With the most being a 69%

growth in mobile, 45% growth in social business, and a 19% growth in securities.

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Generating Higher Value

IBM continues to generate and maintain a high value for themselves, by

changing their business strategy to accommodate the business demands of high value

products and services, and more profitable markets and opportunities all over the world.

With businesses becoming more and more involved with cloud computing, IBM has

started to shift away from their hardware segments and focus more on their software

and services segments.

As you can see in the graph above, with IBM constantly changing its strategy to

the long term market demands, it has shifted away from hardware, and started to really

focus on the high profitable segments like, software and services. With this strategy in

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place, IBM has been able to generate over 170 Billion dollars in free cash flow since the

year 2000. Allowing them to reinvest and stay highly competitive and a highly desirable

company to investors. As you can see in the chart below, IBM has continued to

repurchase shares making their stock more and more valuable over the years. The

current CEO, Virginia Rometty, wants to continue with this strategy of repurchasing

shares, and has set goal of repurchasing another 50 Billion dollars worth of shares by

the end of 2015. As you can see in the chart below, IBM has spent over 32 Billion

dollars in acquisitions. This along with the billions put into research and development

have been the driving cause for staying competitive in an industry that is so highly

innovative. Staying competitive is a big value booster for IBM and investors wanting to

get a piece of the company.

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With all the cash that IBM has to spend, they have done an excellent job when it

comes to increasing the value of the company. An excellent number to look at when

valuing a company is Earnings Per Share or EPS. If you notice in the table below,

since 2002, IBM has had a consistent growth in EPS. This is due to the new corporate

strategy that took place which included the repurchasing of shares. IBM has had such

a large free cash flow, that they’ve bought back over 108 billion dollars worth of shares

since 2000, shown in the chart above. Reducing the amount of shares outstanding has

increased the value of IBM shareholders and in turn, EPS. The increase in revenue by

shifting the business strategy to focus on more valuable, faster growing segments of the

business and by investing more than 32 billion dollars worth of strategic acquisitions,

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has also been a key factor in the steady increase of ESP. Another key factor to this

growth in EPS is IBMs shift to higher margin businesses, where systems integration and

processes have become more and more efficient. CEO Virginia Rometty is sticking with

this strategy of repurchasing shares, investing in strategic acquisitions and focusing on

the current high margin businesses, and projecting an EPS of $20 by 2015.

Risks

IBM SWOT analysis 2013Strengths Weaknesses

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1. First mover in cloud computing solutions for enterprises

2. Market share leader – Middleware3. R&D Development4. Brand reputation5. Strong competency in acquisitions6. Global Service Model

1. Expensive service and software solutions

2. High Debt3. Reliance on Americas4. Product Recall

Opportunities Threats1. Acquisitions2. Expand services and software

divisions3. Positive outlook for Global Market4. Increasing demand of cloud based

services

1. Increasing competition in the cloud computing market

2. Expansion of Consultancy3. Rapid Technological Changes4. Slowing growth of world economy

Strengths

IBM has succeeded in gaining market share and in 2011 they held approximately

32% of the software vendor market and the closest competitor was roughly 16% behind.

Along with holding market share they also are very good at growth with a reported

approximately 12% growth in 2012 which was much greater than the industry average.

In 2012, IBM generated $20 billion in revenue and middleware software accounted for

65% of its total software revenue.

IBM has expanded greatly in the past decade and being in more than 170

countries they are growing very well. 43.6% of revenue was from the Americas,

Europe/Middle East/Africa are second with 31.1%, and Asia with 25.3% in 2012. This

shows that IBM does not solely deal with just the Americas and they are a truly global

company. “A global integrated model allows IBM to focus its resources on client-

oriented work and enhance its rapid deployment capabilities to growth markets.”

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IBM has one of the strongest R&D departments in their industry, spending

roughly $6 billion annually. Since 2000 the company has invested more than $70 billion

in R&D to become the best in the industry. The R&D department is focused on

developing brand new products that have not been even imagined yet and services that

the clients need. IBM was awarded 6,478 patents, which makes it the company with

the most patents awarded in a single year, with over 47,000 in the last 20 years. IBM

R&D in intellectual property actually gives them an income of approximately $1 billion a

year. R&D is one of the most important departments in a technology firm due to the

ever-increasing innovations we see year to year.

Weaknesses

IBM is a highly debt allocated company with roughly $33 billion in debt in 2012,

up $2 billion from 2011. Such high debt is affecting the cash flows adversely. It limits

IBM ability to pursue strategic opportunities and could leave IBM very vulnerable to

economic and industry conditions.

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IBM has almost half of all its revenue generated from the Americas (43.6%).

Although they do make 56.4% outside the Americas that does not have enough of a

diverse effect as you may think. They need to diversify more in the other developing

countries of the world. The economy in the Americas is very volatile in the past few

years, which means that, you cannot solely rely on the single geographic area. If the

economic conditions worsen then IBM can see a drop in revenue.

Product recalls have affected IBM quite drastically in the past and it is also a very

serious problem. In July 2012, the company had to recall 100,000 AC adaptors from

power speakers. The cords were not properly attached to the plastic enclosures and

sometimes led to shock, which can potentially harm people. Also in March of 2012 IBM

also had to recall nearly 50,500 Lenovo ThinkCentre Desktops for unknown reasons.

These recalls are very drastic and can cause companies to lose customer satisfaction.

Opportunities

IBM has had some very good acquisitions in the past few years and just recently

signed off on a new one. In March 2013 they acquired Star Analytics, Inc. which is a

business analytics company to benefit their analytics department greatly. Other

acquisitions helped benefit their: information economics, client’s social business

capabilities, system and technology segment, quality analytics software, smarter

analytics across line of business operations, mobile application development, and cloud

based analytics software. The newly acquired but not yet fully finished is Cloudant,

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which is a company offering an online database service meant for storing massive

amounts of information. This acquisition marks a competitive angle into the industry like

Amazon and Google with cloud storage.

IBM has been trying to get into the cloud market for the past few years and it is a

very profitable segment to engage in. With the recently acquired companies as stated

before it could be one of the strongest cloud data managers in the likes of Amazon and

Google. Cloud Computing is forecasted to grow by about 80 billion in the next few

years and that is why IBM is trying to get a foot in the door and get ahead of the game.

Worldwide the cloud computing industry is forecasted to grow at an even greater rate

and is approximately going to account for 10% of total IT expenditure worldwide by

2015. Cloud computing is the future and IBM is heading in the right direction.

Growing the global market is a great opportunity for IBM and they have the

chance to increase their revenue greatly by growing in the other markets of the world.

IBM’s business process outsourcing is expected to reach double-digit growth. All of the

outsourcing global markets are expected to reach record highs in the next few years.

IBM needs to take advantage of these markets to make the most out of their market

share in the emerging markets and other markets that they control over their

competitors.

IBM needs to expand on their services instead of getting rid of some of their

products and services like they are planning on doing. The more diverse they are in the

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products and services side the more profitable they will be. The servers that they

dropped recently were not profitable and that was a good move however they need to

expand on other services like cloud based data management and corporate computer

distribution, which are some of their most profitable segments.

Threats

The cloud based industry that is an emerging market has a very intensive

competitive edge right now. The cloud industry is new to start and everyone is trying to

get the largest market share because it will be very profitable in the future. Competitors

such as, Fujitsu, Hewlett-Packard, Accenture, and Infosys are all in the market and are

expanding their cloud database storage segments. Other segments are the servers

that Dell and EMC have that are strong competitors in the field. In the general field of

information technology they face intense competition with the likes of Microsoft, Oracle,

and EMC. IBM faces strong competitors in every aspect of their business.

Information consultancy companies in India are becoming a major threat to big

corporations in the United States because they can offer a low cost alternative with

massive amounts of knowledge. Outsourcing this aspect of the company is a great

money saver for a company and many corporations like Dow and Microsoft use

agencies in India to handle their information services departments. These companies

take away business from the major companies like IBM and make it harder for them to

offer an all in one service.

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Technology is an ever-increasing industry with every company coming out with

new products weekly. With that, IBM must stay at the top of their game to compete with

its competitors. Technology is the fastest growing industry in the world. Just 10 years

ago the products we have now were just dreams in the minds of young children. Rapid

technological changes must be at the top of IBM’s watch list to maintain a competitive

advantage over all of their competitors and new entrants in the market, and to continue

with their patents year to year. (OneSource)

Negative Company Developments

Layoffs

The CEO of IBM just recently announced that it would be laying off roughly 25%

of their hardware decision to focus more on other high priority areas. These areas

include the cloud, analytics, and cognitive computing. This layoff coincides with the

recently acquired company Cloudant. This single layoff sets a pace for IBM in the

future that it may as well layoff more of its divisions because they are getting away from

the hardware division in the industry and focusing more on the software divisions.

(MorningStar)

Labor Disputes

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With the newly appointed president in the IBM Japan division, Martin Jetter has

started to make workers accountable for their performance. Within months he fired

workers due to underperforming. This is a common type of restructuring in the western

countries, but in Japan it is rare because the most sought after jobs come with a

promise of lifetime employment. IBM Japan is now being sued for wrongful termination.

This has developed into a huge legal test facing Prime Minister Shinzo Abe, who has to

decide whether to make it easier for companies operating in Japan to fire workers.

These labor disputes are common with the unions of IBM due to the many acquisitions

that happen year round. (CNBC)

Negative Industry Developments

Consumer Preferences 

            IBM faces numerous competitors with a large consumer basis. Companies

chose whom their IT provider is based on preferences of their employees. The simplest

of things can make a large corporation chose IBM over another one of their competitors

like Oracle. The way to combat this consumer preference risk is to keep up good public

relations with the current customers and the public. Consumer preference is a major

risk for many technology firms because it’s the main priority for consumers when it

comes to practicality. The easier one technology is to use the more people will buy it.

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            When it comes to competitors in the information technology systems substitutes

is a very prominent thing. Companies are always looking to cut costs somewhere along

the lines and if it is with their servers and software systems they most likely will if it

doesn’t affect the business aspects too greatly.

            Input costs do not greatly affect information technology companies because a

majority of their business is done on the software side, which does not have physical

compartments. The input costs would be considered labor so that means that labor is

very highly regarded and the best workers are highly wanted. Employees have a very

high force on the company because they are needed if the company wants to profit.

Regular maintenance on the software is needed and that means lots of labor hours.

Substitutes

With the ever expanding capabilities of cloud computing, it makes computing

capacity available on demand and could greatly decrease profits from IBMs high-end

hardware business. IBM's custom, best-of-breed approach to meeting customers'

needs is being challenged by Oracle's potentially cheaper integrated solutions that aim

to meet 80% of customers' requirements without expensive customization. The firm's

limited application software portfolio places it at a competitive disadvantage, relative to

Oracle, in delivering integrated business solutions. (Morning Star)

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Valuation

CAPM

Capital Asset Pricing Model, or CAPM for short, is a model that describes what

the expected return of a firm or security should be based off of the beta and expected

market return that it is most like. CAPM is in general the time value of money and risk,

where the riskier the investment should equate to the more money earned over time,

but could also mean more money lost over time. This risk is calculated by the beta of a

stock, which determines how well the stock has kept up with the market and how much

the stock varied in price over the last decade or longer.

The expected return calculated is the prime value in determining the values in all

of the other models. This equation is very important, as it is the base for basically

everything you need to value a company. If this value is off then the entire valuation will

be incorrect.

Risk Free Rate 3.33%

Beta 0.75

Expected Market Return

4.33%

Expected Return (ra) 6.58%

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There are a few assumptions you have to make this expected return work. Since

the 2008-2009 recession was a large factor on the markets we had to go back further to

get a larger market return. We decided to go back 20 years, giving us a more

reasonable expected market return.

WACC

The weighted average cost of capital, or WACC for short, is the calculation of a

firms cost of capital in which each category is weighted. An increase of WACC also

indicates a decrease in valuation and a higher risk in the stock. IBM for example is

highly weighted in debt with roughly 62% being debt and the rest being equity. By

taking this weight average of the equity and debt we can see how much in interest the

company has to pay on every dollar it finances.

The WACC has been adjusted for interest rates and an assumed 2.5% interest

charge was added to the WACC at the end to make the models work more fluently.

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Where:

Re = cost of equity

Rd = cost of debt

E = market value of the firm's equity

D = market value of the firm's debt

V = E + D

E/V = percentage of financing that is equity

D/V = percentage of financing that is debt

Tc = corporate tax rate

Dividend Discount Model

The dividend discount model valuation, or the Gordon Growth Model, is one that

predicts the price of a stock by using the predicted dividends and discounting them back

to the present value. If the calculated stock price is higher than what the actual price is,

then the stock is undervalued.

This model cannot be used for companies that don’t payout dividends for various

reasons, the main one being that it is a dividend based model. There are variations of

this model that can be used if a company will experience supernormal growth in the

future. This supernormal growth is when a company experiences a high growth and

then followed by a lower more constant growth.

To calculate the current stock price in this model you use the following equation:

Re 6.58%Rd = 2.15%E 22,800,000,000D 39,700,000,000Tc 15%V 62,500,000,000

WACC 3.56%Adjusted WACC

6.06%

Page 36: IBM Valuation

Variables: P = stock price; D1 = value of next year’s dividends; r = cost of equity;

g= growth rate

The dividend Discount Valuation for IBM has assumed constant growth rate

because that is how they have grown in the past decade. The dividend growth rate that

is assumed for IBM is 4.5%. In the past they have declined the growth rate year after

year but kept the whole value constant, which made it difficult to assume a constant

growth rate or any type of growth rate for that matter. For the sake of the valuation a

constant growth rate is needed and therefore 4.5% made the most sense with the

growth rate of the company’s revenue.

Taking the 4.5% growth rate that we assumed we could now calculate the

forecasted dividend payouts for the next 10 years. For year 2013 the payout has

already occurred so that is a real number. From then on we just added a 4.5% growth

to each year with the company eventually reaching near their 0.40 cents per year

growth rate in year 2023. This is however a drastic change in their dividend growth

strategy but an assumption had to be made for this model to work and this was the best

one that would work.

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Year Annual Dividend

2013 3.7

2014 3.87

2015 4.04

2016 4.22

2017 4.41

2018 4.61

2019 4.82

2020 5.04

2021 5.26

2022 5.50

2023 5.75

The Net Present Value calculated for year 2014 was a value of $185.89. To

calculate this value we took the expected dividend for 2014 and divide it by expected

return minus the assumed dividend growth rate.

P= 3 .87(1.0658−1.045)

=$185 .89

The calculated value is slightly lower than the current trading price also hinting

that the firm is overvalued. This value is most likely skewed because IBM has a very

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odd dividend growth rate because they increase by just a flat 0.40 cents a year, which

in turns makes the growth rate decrease year after year. As well as the flat dividend

increase the shares outstanding also decrease year after year which also affects the

value calculated.

The discount rate in the Dividend Discount Model is also the calculated expected

rate of return that was found in the Capital Asset Pricing Model. This value was

calculated to be 6.58%. The value must be larger than the dividend growth rate for the

valuation to be able and correct. This value has a major effect on calculated values of

price for the future years because if this is off by a whole percent than the entire

valuation is way off.

Pros:

Some positives of the dividend discount model are that is does not take into

consideration any earning of the company or the free cash flows; it only takes the

dividends that the company pays out into consideration. The model only uses the

dividends to calculate the value of the company so there is usually little error because

there are so few factors involved in the equations. Another advantage of this model is

its one of the easier valuations used to value a firm or security. Since only three inputs

are required that it is very easy for anyone to do. The values are easily attainable for

anyone to determine or forecast.

Page 39: IBM Valuation

The advantages in the dividend discount model are also very closely related to

the disadvantages. One of the disadvantages is that it is selective when it comes to the

companies that it can be completed on. Only companies who pay out a regular

dividend and which is expected to grow at a constant rate in the future. The severely

limits the model to stable companies and not every company can be valued this way.

The model is also sensitive to the numbers that are used just like any valuation used.

Just like any models the numbers you put into the equations must be correct if you want

to get the correct answers. Also the model should use a margin of safety projections

because there are always assumptions that can be incorrect so the value of the

company could always be off by a few percent.

To use this model for IBM you must assume that IBM will have a constant

dividend growth rate in the future. They have not used a constant growth rate in the

past as stated before they just increase by a flat 0.40 cents per year, which makes this

valuation method not completely accurate. It is hard to assume a constant growth rate

when they have continuously decreased their growth rate over the past decade 40% to

11%. To use this model as a sole valuation of IBM would not be rationale because it

does not accurately describe the future of the company, as they do not increase their

dividend payout regularly.

The following table shows the calculated stock prices and which year they

coincide with. The price calculated for year 2013 was $186.11, which is actually slightly

Page 40: IBM Valuation

under the actual stock price of roughly $190.00, which means that the company is

overvalued.

The main problem with this model and why it is not greatly recommended for use

is because the growth rate calculated is highly sensitive and if this value is incorrect

then the entire model is incorrect. This model is also highly affected by the expected

rate or return needed for the firm that you are valuating.

As an investor who would be looking to invest with IBM I would not take into

consideration this model valuation alone. I would however use it alongside the other

2013 186.11

2014 194.49

2015 203.24

2016 212.39

2017 221.94

2018 231.93

2019 242.37

2020 253.27

2021 264.67

2022 276.58

Page 41: IBM Valuation

valuations to see if a company is over or undervalued. The dividends and shares

outstanding of IBM do not follow a steady concrete pattern and that greatly affects the

model, which skews it. However the calculated value of $185.89 does show that the

company is overvalued as well as the other valuation concur with this value, varying by

only a few dollars. I do think that the company will not increase in price dramatically

until something serious happens in their company so with this model I would consider

holding onto the company.

This model does not however fit well with IBM because of the very odd dividend

growth rate they have seen in the past. As an investor I would not solely use this model

to calculate the value of the firm because the assumption are too varied and can be

assumed way differently. So you must take this model with caution, as it should not be

the only one looked at for IBM.

Free Cash Flow

The free cash flow valuation model is one that measures the financial

performance of the firm by taking operating cash flow minus the capital expenditures.

The free cash flow is the amount of cash the company is able to use after all money

required is spent. The money required is all of the money that a firm must spend to

maintain or expand the firm. This “free cash” that the firm has is used to pursue

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opportunities to enhance the company and also enhance shareholders value of the firm.

A high free cash flow is a good indication of a firm doing well above their means to

operate.

Free cash flow is also a measure investors use to see how well they are doing

compared to the firms they are competing with. A firm with a high free cash flow in a

designated market has a much higher ability to improve or even acquire other

companies to better themselves. This value should be high if an investor wants to feel

comfortable investing in the long run as the company should be using this money to

increase their revenue and profits overall.

The free cash flow equation was one of the more difficult valuations to

accomplish with IBM. First we had to calculate the growth rate for the free cash flows of

the following years. Since IBM has not seen abnormal growth rate in the past ten years

we estimated that they would have a constant growth rate for free cash flow as well.

The calculation is as follows:

g = (Total capital, fair value0 × WACC – FCFF0) ÷ (Total capital, fair value0 + FCFF0)

The growth rate that was calculated was 1.21% for the next 10 years. However

that such a low growth rate is not actually realistic as inflation is much higher than

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0.74%. So to make up for this error in the growth rate we must assume and adjusted

growth rate that takes into account inflation. Our assume growth rate for the Free cash

flows was 4.21% which is just slightly higher than inflation.

The following table is the future free cash flow for the next 10 years at a constant

growth rate of 4.21%. These values are calculated to allow an investor to see how

quickly they can grow their free cash flow and if it makes sense to invest in the firm or

not. They can be taken into consideration because it shows that the firm will grow and

make a profit year after year while steadily increasing this profit.

MillionsTime FCF (millions)

0 2013 13,3451 2014 13,9072 2015 14,4933 2016 15,1034 2017 15,7395 2018 16,4026 2019 17,0937 2020 17,8138 2021 18,5639 2022 19,344

10 2023 20,159NPV:

Present ValueFirm Value (NPV)

131642

MV of Debt 39,700Equity Value 91,942V0 $82.98

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The price per share (V0) that was calculated here is way off due to the fact that

IBMs free cash flow is not significantly high enough to account for the real firm value

they achieve. Calculated later on using the WACC and growth rate a more accurate

firm value is calculated which allows for the MV of Debt to be as high as it is. This net

present value approach of the price per share does not work in the case of IBM

because of how high their market value of debt is compared to everything else.

With these values calculated we now could calculate the value of the firm that we

are trying to accomplish.

The equation that would best fit IBM at a constant growth rate would be:

Firm Value = (FCFF1) / (WACC – g)

And from this equation we could calculate the equity value by subtracting the

market value of debt from the firm value.

Equity Value = Firm Value – Market Value of Debt

And finally to calculate the value per share, or the price per share, we would just

divide the equity value calculated by the number of outstanding shares.

Firm Value $259,944FCFF1 13,907WACC 6.56%g 1.21%

Page 45: IBM Valuation

Equity Value $220,244Firm Value $259,944MV of Debt 39,700

Value/share $198.78

The value calculated above does indicate that the firm is undervalued slightly

because they are trading roughly around $192 a share. So if this model was the only

one taken into consideration by an investor we would suggest to buy the shares as they

will soon see a rise in their stock price and get close to $200 per share. Along with that

the market value of debt for IBM is very strange for a company of their performance and

history. They are highly based off of debt with it being 63% of their value. This makes

the valuation to be slightly off because most companies of this size are the opposite

with most of the value being in equity. IBM is most likely aligned this way to increase

their value over time and they can always pay off this debt when they feel the need to

however as they are still growing in certain markets the firm does not need to at this

moment.

Advantages

The free cash flow valuation is one of the most accurate models to produce the

closest value. The other models use relatives that compare it to others in the markets

where as this model focuses on the cash on hand that the company has to calculate

Page 46: IBM Valuation

what they should be valued at. Free cash flow is a trustworthy source of information

because if a company has a lot of money on hand that means they are making a very

large profit and will use that money to better the company in the future which brings the

value up. You can also use this model as a backwards check and figure out how much

cash on hand the company would need to achieve for them to attain a given price.

Problems

Projecting the cash flows for each year can be a very difficult. There is a lot of

uncertainty when it comes to projecting cash flow increases from year to year whether it

be a constant growth or a supernormal growth. The past few years that are taken into

consideration can be outliers and not be a whole representation of the actual growth

rate of the firm. The ability to predict the operating cash flow and earnings decreases

exponentially overtime because serious factors are a role in these numbers. Since one

year’s cash flows are highly based off of last year’s a small error at the beginning of the

valuation can greatly throw off the ending numbers.

Predicting capital expenditures are also a problem that can alter the free cash

flow valuation. Capital expenditures are needed to calculate the free cash flow for each

year. Every year the predictions become harder because of the variances in the capital

expenditures year to year. They can also be largely discretionary because if the

company has a down year then they may pull back in capital expenditure plans, while

Page 47: IBM Valuation

the inverse may also be true. Assumptions in this category are considered highly risky

for these reasons. During the calculation of the capital expenditures the smallest of

changes can greatly affect the outcome.

The discount rate and growth rate are also factors in the free cash flow valuation

model and can also greatly affect the outcome of the valuation. To calculate the

discount rate we used the weighted average cost of capital of the firm. Since this is a

theoretical equation it is not exactly correct because of slight variations in every firm.

There is no exact way to calculate the exact discount rate so every time it is calculated it

could be different. A constant growth rate assumption is highly theoretical and will most

likely never occur. The chances of a constant growth rate are too much to even

calculate so this is just a theoretical equation all together. Assuming a different growth

rate affects the outcome of the free cash flow valuation on many different levels and

they can highly change the answer. A true growth rate of a firm changes greatly and

can sometimes even go negative when there is a bad year or a depression, so a

constant growth rate assumption is not very logical.

This model is not meant to be used for short term investing at all. The free cash

flow valuation is meant for a long term investor to look at and see where the company

will be at in 10, 20, or even 30 years. The value calculated could not even occur in 10

years because something might come up and postpone the growth, however it is a good

indicator at when the value will be achieved. This valuation will help an investor if the

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firm is already at their peak but it cannot predict the quick price ups and downs, which

are the profitable ones. Focusing too much on this model will make you miss

opportunities in the quick gains of a new emerging firm.

Application to company

This model actually one of the better fit models for IBM because they have a

steady growth in free cash flow and there are no outliers to throw off the valuation.

Unlike the other models that have very odd numbers and growth rates, which make it

harder for assumption to be made, the free cash flow model is easier to assume a

growth rate and assume what the value should be. Calculating a value of $198.78

means that the company is undervalued where as the other values are all calculated to

be overvalued so that does give the investor another side to look at. Taking this model

and weighing it more than the others will give you a fair value of IBM as a whole

because the free cash flow is the most stable of all the items on the balance sheet.

Residual Income Model

Book Value Development

The book value of a firm is the accounting value. It is the value of the assets that

shareholders would receive if a company were liquidated. By comparing the book value

to the market value you can indicate whether the stock is over or underpriced.

Page 49: IBM Valuation

To start the residual income valuation we need to first calculate the book value of

IBM. The book value is the first value needed in the equation for the residual income

model. To calculate the book value of IBM we take the common stockholders’ equity

and divide it by the number of shares outstanding.

Book Value $22.57Common Stockholders’ equity

22,792

Shares outstanding 1,010*SE and shares outstanding are in millions

The book value calculated is very close to the given (21.62) so we can assume

that the value calculated is accurate and proceed with the rest of the valuation.

Description

The residual income model is the approach that accounts for the most variables

of all the models. Residual means an excess of a certain value. In the valuation model

this means the excess of costs measured relative to the book value of shareholders

equity. Residual income is therefore the income after accounting for the cost of capital.

This model is highly regarded in both investment practices and research. The model

has been used as far back as 1800 by Alfred Marshall and in 1920 General Motors used

this concept in evaluating their business segments.

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EPS

The earnings per share of IBM have had a very constant growth rate of about

12% every year as they continue to buy back shares and increase their revenue. We

chose a constant growth rate of 12.72% for earnings per share, as it seems that IBM

will continue to slowly buy back shares to increase this number and get the most out of

their shares. The following table is the calculation to get the equity charge from future

earnings per share and subtracting future dividend annual payouts.

Year EPS Dividend Equity Charge

2014 15.41 3.87 11.542015 16.32 4.04 12.282016 17.27 4.22 13.052017 18.28 4.41 13.872018 19.36 4.61 14.752019 20.49 4.82 15.672020 21.69 5.04 16.652021 22.96 5.26 17.702022 24.31 5.50 18.812023 25.73 5.75 19.98

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Dividend Growth Assumptions

IBM’s dividend yield has been very odd over the past decade. As the stock price

has been going up year after year the dividends have also been going up just not at the

same rate. Year after year IBM declares a dividend raise of 0.40 cents no matter what

occurs in the companies financials. Even during the recession where they saw a

decrease in revenue they still increased their dividends by 0.40 cents. Increasing by a

whole amount each time and not a percentage makes the growth rate decrease

overtime. IBM had a dividend growth rate of 40% in 2004 and they just recently had a

growth rate of 12% in 2012 which was actually more profitable than 2004. This very

rare dividend strategy made assuming a growth rate very difficult because anything that

is assumed is going to be incorrect. A 4.5% growth rate is assumed as a constant

growth rate for the next ten years for this valuation to even work. If they were to

continue the way they increase at a flat 0.40 cents then in ten years their growth rate

will actually be 4.5%. Obviously in the short run this growth rate does not seem

accurate but over time it becomes accurate.

Using the residual incomes we found for each future year we then calculated the

present value of each. The price of year 0 is the sum of all the present values of

residual incomes.

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The top half of the following chart takes the calculated book value and adds in

net income and then takes out the dividends paid out to calculate the ending book. The

ending book is then carried over to the next year as the beginning book.

IBM ROE 70.98% *Net income increase by 13% annually*

2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023Beginning Book

22.57

34.88 49.12 65.53 84.42 106.12 131.02 159.55 192.20 229.52 272.14

Net Income

16.02

18.10 20.45 23.11 26.12 29.51 33.35 37.68 42.58 48.12 54.37

Dividends 3.70 3.87 4.04 4.22 4.41 4.61 4.82 5.04 5.26 5.50 5.75Ending Book

34.88

49.12 65.53 84.42 106.12 131.02 159.55 192.20 229.52 272.14 320.77

Net Income

16.02

18.10 20.45 23.11 26.12 29.51 33.35 37.68 42.58 48.12 54.37

Equity Charge

1.48 2.29 3.23 4.31 5.55 6.98 8.62 10.49 12.64 15.10 17.90

Residual Income

14.53

15.81 17.22 18.80 20.56 22.53 24.73 27.19 29.94 33.02 36.47

PV 13.64

13.91 14.23 14.57 14.95 15.37 15.83 16.33 16.88 17.46 19.29

To calculate residual income it is fairly easy. The following is how we went about

calculating the Residual income for the forecasting.

Equity Charge = Equity Capital x Cost of Equity

Residual income = Net Income - Equity Charge

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To calculate the V0 we used the following equation:

V0 = B0 +(sum of PV of RI) + (r* EB10)/(1+r)10

V0 = 205.79

Variables: V0 = Price per share, B0 Beginning book time 0, r = expected return, EB10 =

ending book time 10

NPV

To calculate the “sum of PV of RI” part of the equation you must first calculate

each year’s residual income, which was found in the previous table. After you find

these values you then must discount them to make them the present value. The

calculated discount rate, or rate of return, was calculated to be 6.58%. You then use

the following equation to find the present value of each year’s residual income:

PV = Value / (1+6.58%)t

t = the year starting at 1

The residual income valuation calculated the price per share of the company to

be $205.79, which is around $10 higher than the current trading price claiming that the

company is undervalued, as did the Free Cash Flow model. This model can be

considered one of the more important models for IBM because it takes more variables

into consideration when calculating the value and does not just use one or two different

areas of the firm. We believe that this model accurately describes the firm although

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there were a few alterations that needed to be made because of a few outliers that IBM

solely has over every other company. We had to make some assumptions in the model

for this to accurately describe IBM; otherwise the value would be drastically off.

IBM has an ROE that has been over 70% for the past few years making this

model much more difficult to use because to calculate the Net Income you must take

beginning book and multiple by the ROE. This being so high made the book value

exponentially grow by multiplying by such a large percentage. Instead of using this way

we ended up making an educated increase in net income at a 13% increase every year.

The value that was calculated in this model does fit IBM very well as stated that

they are currently considered undervalued slightly. I believe that with the assumptions

we had to make and with the values we came up with that this model does suit the best

out of the four. We will weigh this model much more than the others in the final

valuation of the company and can still properly determine the overall value of IBM.

The residual model is similar to the dividend discount model because you just

substitute the future residual earnings for the dividend payments. However the

Residual income model is more appropriate for a firm like IBM because they have a

very odd and unpredictable dividend payment pattern. IBM does not do a straight

percentage based increase in dividend payments they basically pick a set number and

increase by that amount which causes the percentage to decrease overtime. The

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residual income approach is also less sensitive to terminal value because the value is

calculated much sooner than others.

Time frame

The time frame for this model was chosen to be to next 10 years. We have

started with 2013 as our first value to give us a base on the model. Then we forecasted

the next 10 years until 2023 to give a practical value for the valuation. This valuation is

not accurate by only using 5 years so we had to extend it to at least 10 years. After the

model was calculated we believed that the price per share was accurate and that 10-

year forecast was good enough to use as a time frame.

Advantages

There are a few advantages for the Residual Income Valuation model that makes

it better than others. The model uses easily accessible accounting data that anyone

can obtain. The model can be applied to companies that do not pay out dividends, so

you can use this over the dividend discount model, and also can be used if the company

does not a have a positive expected free cash flow. This model also can be used when

cash flows are not predictable which means that it is safer than the free cash flow

model. The residual income model also has a focus on economic profitability.

Disadvantages

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There are also a few disadvantages when it comes to working with the residual

income model. The data that the model is based on can be easily manipulated by the

management of the firm, which means that not all data used could be correct. The data

used may require significant adjustments, which were seen in our valuation of IBM as

we had to adjusted the ROE, and use another method. The model also must assume

that the cost of debt capital is reflected appropriately by interest expense.

A few factors can result in problems in the residual income valuation. The

discount growth rate is needed to complete the residual income model because you

must subtract the dividend off of the beginning book value. So the dividend growth rate

must be correct for this to also be correct which could cause problems. Both of these

valuation models use the expected return calculated from the CAPM equation, which

means if that is wrong then the whole equation will be thrown off.

Multiples Valuation

P/E

The price to earnings ratio is used when the earning power of the company is

one of the primary drivers of the company. The P/E is widely used by investors

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because it is a good ratio to compare companies of the same industry. A difference in

two stock prices P/E’s may be related to differences in the long-run average returns on

investments.

Some potential disadvantages to using the P/E ratio would be when the stock

has an EPS relatively close to zero the ratio does not make any sense because the

denominator would be significantly too small. The managers of the firms are the ones

who must assume these values when reporting and they could distort these values and

make them incorrect for when you calculate the P/E for the firm and it will make it harder

to compare to other companies.

The price to earnings ratio is one the allows for an investor to compare

companies in the same industry by how much they cost to invest with and how much

they are earning overall. This makes it easier to compare a massive company like IBM

with a smaller company like Computer Sciences Technology.

P/EIBM 12.90Microsoft 14.77Symantec Corp 16.33Oracle 16.71

Page 58: IBM Valuation

Computer Sciences Corp

11.81

Cisco 14.93

Average 14.58

The table above shoes what the P/E ratios are for IBM and their competitors.

The average was taken of all 5 companies and listed as well. To compare the average

P/E to find the value of IBM you would just need to take this average and multiply it by

the earning that IBM has reports for 2013, which was 14.3 billion. The calculated value

using the P/E ratio for IBM was found to be $208.42. This value is much higher than

the current price because IBMs P/E ratio is much lower than everyone else’s P/E in their

industry, which means they are underperforming everyone in this section.

P/B

The price to book ratio, or the P/B for short, is the measure of a company’s book

value per share compared to the current trading price of the company. The

denominator of this ratio, the book, is a level variable unlike EPS from the previous

ratio. The book value per share attempts to measure the investment the common

stockholders have made in the company.

Some advantages to using the P/B ratio is that the book value is a cumulative

value calculated from the balance sheet and is generally positive even if the EPS is zero

or negative which makes the P/E ratio not work. Book value is indeed more stable than

Page 59: IBM Valuation

EPS so it makes P/B look more meaningful in the investor’s eyes than does the P/E

ratio. Book value can also be used in valuing a company that does not expected to

continue in the future.

Some possible disadvantages to the P/B ratio are some assets that are critical to

a company are not recorded down into these balance sheets. For example a person’s

knowledge cannot be recorded into a numerical value and that may be why a company

is worth what it actually is because they have these ideas that are not numerical data

yet, which makes this ratio not technically work. P/B may be misleading when the

levels of assets used by companies under comparison differ significantly. Share

repurchases or issuances may distort the historical comparisons that you need, which is

a case in the history of IBM.

P/BIBM 8.60Microsoft 4.00Symantec Corp 2.40Oracle 4.04Computer Sciences Corp

2.42

Cisco 2.14

Average 3.93

The table above shows the P/B values calculated for IBM and their competitors

with an average of all of the values at the bottom. IBMs price to book is much higher

than the rest of the companies and it makes this value not easily used to value IBM.

Page 60: IBM Valuation

However the value that was calculated using the Average P/B of the industry and the

book value of IBM, which is $22.57, was a price per share of $88.76. This value is

significantly lower than the current trading price but that is due to the fact that IBM has

consistently repurchased shares year after year making their P/B value much higher

than the rest in the industry.

P/S

The price to sales ratio, or P/S, takes the current price a stock is trading at

divided by the annual sales they achieved last year. This ratio is usually best for stocks

that are currently undervalues because sales are usually normal every year which not

many distortions in them. P/S is usually one of the most used multiples models to value

a stock because of this fact.

Some advantages to using the P/S ratio are that sales is not subject to much

distortion or alterations than other denominators like in P/E. Sales are usually always

positive because that means a company is doing well for themselves and not filing for

bankruptcy so you do not have to worry about a 0 on the denominator. P/S is generally

more stable than the other ratios because of sales being so stable year after year

unless a dramatic occurrence happens.

Some disadvantages of the P/S ratio are a business could show a high growth in

sales but however they may not profit very much because it does not take into account

for operating expenses and capital expenditures. The P/S does not reflect the

Page 61: IBM Valuation

differences of cost structure between comparable companies and this could have an

effect of the comparison. However manipulation in sales is very hard to achieve there

could always be some alterations in the revenue section of the balance sheet.

P/SIBM 2.02Microsoft 4.08Symantec Corp 2.04Oracle 4.74Computer Sciences Corp

0.64

Cisco 2.48

Average 2.67

The table above shows the P/S ratio calculated for IBM and their competitors

with an average P/S of 2.67. This ratio does not work very well for valuing IBM

because all of the P/S are very far apart from each other and are also very small so the

littlest difference makes a big impact of value. The calculated value of IBM of the P/S

ratio was $244.27 which was actually significantly higher than the current trading price

of IBM which means the company is severely undervalued which contradicts many of

the other models performed. This model however does not work because the sales

structure of some of these companies is completely different from each other.

P/CF

The price to cash flows ratio, or the P/CF, is used to compare the current stock

price and the cash flows from year 1. This ratio is widely used and is said to be

Page 62: IBM Valuation

approximately be the same as P/E and P/B but should be slightly higher than P/S or

dividend yield.

Some advantages of the P/CF ratio are cash flow is less subject to manipulation

from management because it is the final cash on hand that the company possesses

after everything has been paid out. Cash flow is considered more stable than earnings,

which means that the P/CF is more stable than the P/E. Comparing the P/CF of the

comparable companies can show how different companies accounting conservatism

are.

Some disadvantages to the P/CF are if a company deals in front end loading

revenue recognition than this ratio does not take that into account and could possibly be

incorrect. The theoretical model would use free cash flow to equity as the denominator

in this ratio however FCFE is more volatile than cash flow and FCFE is more than likely

more negative than cash flow.

P/CFIBM 10.58Microsoft 15.10Symantec Corp 12.05

Page 63: IBM Valuation

Oracle 12.12Computer Sciences Corp

12.74

Cisco 10.64

Average 12.21

The table above shows the P/CF ratio for IBM and their competitors as well as

the average of all of their values at the bottom, which was calculated to be 12.21. This

ratio seems to work very well because all of these companies have generally the same

values for P/CF, which makes it easier to compare the industry to each firm. The

calculated value for IBM was $213.41, which is only slightly higher than the current

trading price so they are only slightly undervalued by this model. Since the variables in

this model are much harder to manipulate on the management level we can consider

this one of the more accurate models and weigh it more than others.

Dividend Yield

The dividend yields are frequently reports to investors to indicate what the

company thinks they are actually valued at. They will release their dividend yield and

allow investors know this sort of information. Dividend yield is a good comparable

because it is a component of total return, which is very stable. Since dividends are less

risky than capital appreciation many investors use this ratio to compare like companies.

Since dividend yield is only one component of total return it does not include

everything and this could limit the valuation method. Investors may hold off on future

Page 64: IBM Valuation

earnings growth to receive a higher dividend yield, which means they the dividends,

paid out just end up lower the return in the future. The safety of dividends means that

market prices reflect difference in the relative risk of the components of return.

Dividend Yield

IBM 2%Microsoft 2.80%Symantec Corp 2.90%Oracle 1.20%Computer Sciences Corp

1.30%

Cisco 3.30%

Average 2.25%

The table above shows the dividend yield for IBM and its competitors as well as

the average dividend yield in the industry of 2.25%. All of these companies payout

roughly the same dividends each year according to their prices. To calculate the value

of IBM with this ratio we would take the dividend paid out last year and divide it by the

average dividend yield found and our value would be $164.44. This value is much

lower than the current price of IBM but that is explained in part by that some of the

companies have a much lower price and much higher dividend payout, which makes

sense because IBM does payout a small dividend for their price. This method can be

considered pretty accurate however as each company in the industry still pays out a

significant portion of their earnings.

EV/EBITDA

Page 65: IBM Valuation

Enterprise values are sometimes used because the enterprise values are

relatively less sensitive than the price values to the effects of financial leverage. Some

analysts like to use only one type of multiple where some prefer to leverage both

models and average them all out.

The enterprise to EBITDA is the most widely used enterprise value multiple

because EBITDA is a flow of both debt and equity and seems to be relatively normal.

Since EBITDA has both debt and equity it is more commonly used to compare

companies with different financial leverages like in the case with IBM where they are

highly debt leveraged and their competitors are the exact opposite. Since EBITDA adds

back depreciation and amortization it controls for difference in both among businesses.

EBITDA is also frequently positive when EPS is negative which allows you to use this

method instead of P/E ratio.

Some possible drawbacks to the EV/EBITDA multiple are that it will overestimate

cash flow from operations if working capital is growing. EBITDA also ignores the effects

for differences in revenue recognition policy on cash flow from operations.

EV/EBITDAIBM 9.43Microsoft 8.57Symantec Corp 6.39

Page 66: IBM Valuation

Oracle 10.15Computer Sciences Corp

4.35

Cisco 6.91

Average 7.63

The table above shows the calculated EV/EBITDA values for IBM and their

competitors as well as the average for the industry, which is 7.63. The enterprise value

calculated for IBM after the average was found is $184.94 billion. After the enterprise

value is calculated you can then find the price by dividing by the outstanding shares of

IBM to get a final value of $150.36. This value is significantly lower than the current

trading price, which lets you believe that IBM is significantly overvalued. This multiple

does not have many problems with it, which makes us believe that IBM is overvalued in

this aspect because the uses of this model should fit with IBMs problems.

EV/S

Enterprise value to sales is a much better method than the P/S in the case that a

company is highly debt leveraged which is exactly what IBM does. This value

calculated is much better than the P/S value of $88.76 that was calculated. Since not

many companies are debt leveraged as IBM this allows that to be accounted for and

makes it much more even when comparing companies with different financial

structures.

EV/S

Page 67: IBM Valuation

IBM 2.31Microsoft 3.27Symantec Corp 1.84Oracle 4.42Computer Sciences Corp

0.68

Cisco 1.87

Average 2.40

The table above shows the EV/S calculated for IBM and their competitors as well

as the average EV/S of 2.40. This method has much better numbers than the P/S as

mentioned before and an enterprise value of $237.21 was calculated from taking the

average and multiplying by sales of last year. We then take the enterprise value and

divide by the total outstanding shares and calculated a price of $192.85 for IBM which is

almost identical to what the firm is trading at currently. This is by far one of the best

multiples model to compare IBM with their competitors because they are so oddly debt

leveraged and everyone else is not.

Conclusion

To get a final value out of the seven total multiples models we must take a weight

average of all of them and combine them. Doing this makes it more accurate because

you can see how they stack up against the competitors in various sections of their

financials. Below you will see the values and the weights that were assigned to each

multiples model with there being an exception to the P/B and P/S because they do not

accurately portray IBM in comparison to their competitors and it would not be smart to

Page 68: IBM Valuation

include those values in a valuation of the firm. Those two models are not used at all in

the final valuation of IBM.

Multiple Value Weight PriceP/E 208.42 25% 52.11P/B 88.76 0% 0.00P/S 244.27 0% 0.00P/CF 213.41 15% 32.01Div Yield 164.44 15% 24.67EV/EBITDA 150.36 10% 15.04EV/S 192.85 35% 67.50

Total: 191.32

The final valuation of IBM we calculated from the multiples model was $191.32,

which is just at about where IBM is currently trading so this suggests that IBM is valued

appropriately when it comes to these methods of valuation. We would highly take this

into consideration when investing in this company as this take a lot of information into

account and averages it all together to get a rough estimate of the company. Since so

much data is involved in this valuation method you can assume that it is near accurate

and one of the better valuation methods discussed so far.

Statement of Conclusions

Page 69: IBM Valuation

The models of valuation overall show that IBM is currently at par value if not

slightly undervalued. Some models worked better for IBM because of certain issues

with their financials but with the weighted average shown below it looks like IBM is just

slightly undervalued by a few dollars because they are trading right around $192. In the

table below you can see what each model valued IBM at and what weight they were

taken at to make it more averaged out. The weights were chosen on basis of how well

the model suited IBM as a whole. The dividend discount model does not suit IBM very

well because of their odd investor relationship strategy and the fact that they constantly

buy back shares which throws off that valuation. The multiples model however was one

of the best valuation models because it took so many factors into consideration, which

showed that it is worth the price against their competitors.

We would suggest holding onto this stock as the value will stay constant for the

next few years and hope that it will eventually rise as their products start to increase and

as the establish themselves in more markets around the world. IBM has a very long

Models: Price Weight PriceResidual Income

205.79 25% $51.45

Dividend Discount

186.11 15% $27.92

Free Cash Flow 198.78 30% $59.63Multiples 191.32 30% $57.40

Total: $196.39

Page 70: IBM Valuation

history and their stock price is not going to be going down anytime soon. IBM is just in

a building phase as they switch over from hardware to more software-based products.

Page 71: IBM Valuation

Appendix

Date Open Close Adj Close growth growth +1 DJIA1/2/2004 92.86 99.23 84.682/2/2004 99.15 96.5 82.48 -0.0259802 0.974019839 0.58%

3/1/2004 96.5 91.84 78.5 -0.0482541 0.951745878 -2.62%

4/1/2004 91.67 88.17 75.36 -0.04 0.96 0.92%

5/3/2004 88.13 88.59 75.88 0.00690021

1.006900212 -3.21%

6/1/2004 88 88.15 75.5 -0.0050079 0.994992093 2.79%

7/1/2004 88.28 87.07 74.57 -0.0123179 0.987682119 -2.05%

8/2/2004 86.87 84.69 72.69 -0.0252112 0.974788789 -1.18%

9/1/2004 84.05 85.74 73.59 0.01238135

1.012381345 1.71%

10/1/2004 85.95 89.75 77.03 0.04674548

1.046745482 -1.99%

11/1/2004 89.33 94.24 81.04 0.05205764

1.05205764 4.10%

12/1/2004 94.5 98.58 84.77 0.04602665

1.046026654 2.51%

1/3/2005 98.97 93.42 80.34 -0.0522591 0.947740946 -1.25%

2/1/2005 93.67 92.58 79.77 -0.0070948 0.992905153 1.75%

3/1/2005 92.64 91.38 78.73 -0.0130375 0.986962517 -0.39%

4/1/2005 91.49 76.38 65.81 -0.1641052 0.83589483 -3.73%

5/2/2005 76.88 75.55 65.27 -0.0082054 0.99179456 0.91%

6/1/2005 75.57 74.2 64.1 -0.0179255 0.98207446 1.06%

7/1/2005 74.3 83.46 72.1 0.12480499

1.124804992 0.56%

8/1/2005 83 80.62 69.81 -0.0317614 0.968238558 0.08%

9/1/2005 80.16 80.22 69.47 -0.0048704 0.995129638 -0.21%

10/3/2005 80.22 81.88 70.9 0.02058442

1.020584425 -1.98%

11/1/2005 81.85 88.9 77.17 0.08843441

1.088434415 3.59%

12/1/2005 89.15 82.2 71.35 -0.0754179 0.924582091 1.24%

1/3/2006 82.45 81.3 70.57 -0.010932 0.989067975 0.41%

2/1/2006 80.9 80.24 69.83 -0.010486 0.989513958 0.91%

3/1/2006 80.2 82.47 71.77 0.02778176

1.027781756 1.58%

4/3/2006 82.72 82.34 71.65 -0.001672 0.998327992 0.81%

Page 72: IBM Valuation

5/1/2006 82.59 79.9 69.78 -0.0260991 0.973900907 0.88%

6/1/2006 79.89 76.82 67.09 -0.0385497 0.961450272 -2.96%

7/3/2006 77.54 77.41 67.61 0.00775078

1.007750783 0.31%

8/1/2006 76.65 80.97 71 0.05014051

1.050140512 2.04%

9/1/2006 81.13 81.94 71.85 0.01197183

1.011971831 2.45%

10/2/2006 81.76 92.33 80.96 0.12679193

1.126791928 3.72%

11/1/2006 92.5 91.92 80.86 -0.0012352 0.998764822 1.86%

12/1/2006 91.9 97.15 85.46 0.05688845

1.056888449 1.58%

1/3/2007 97.18 99.15 87.22 0.02059443

1.02059443 1.09%

2/1/2007 98.97 92.94 82 -0.0598487 0.940151341 0.95%

3/1/2007 90.25 94.26 83.17 0.01426829

1.014268293 -2.87%

4/2/2007 94.51 102.21 90.18 0.0842852 1.084285199 3.96%

5/1/2007 102.06 106.6 94.42 0.04701708

1.047017077 5.12%

6/1/2007 106.62 105.25 93.23 -0.0126033 0.987396738 0.54%

7/2/2007 105.39 110.65 98.01 0.05127105

1.05127105 1.47%

8/1/2007 110.39 116.69 103.73 0.05836139

1.058361392 -3.20%

9/4/2007 116.34 117.8 104.71 0.0094476 1.009447604 2.40%

10/1/2007 117.61 116.12 103.22 -0.0142298 0.985770223 2.53%

11/1/2007 115.5 105.18 93.83 -0.0909707 0.909029258 -5.04%

12/3/2007 105.55 108.1 96.43 0.02770969

1.027709688 1.56%

1/2/2008 108.99 107.11 95.55 -0.0091258 0.990874209 -6.48%

2/1/2008 107.16 113.86 101.96 0.0670853 1.067085296 -0.95%

3/3/2008 113.86 115.14 103.1 0.01118086

1.011180855 -1.82%

4/1/2008 115.2 120.7 108.08 0.04830262

1.048302619 3.79%

5/1/2008 121.06 129.43 116.37 0.07670244

1.076702443 1.23%

6/2/2008 128.49 118.53 106.57 -0.0842141 0.915785855 -5.90%

7/1/2008 117.5 127.98 115.07 0.07975978

1.079759782 -6.09%

Page 73: IBM Valuation

8/1/2008 128.52 121.73 109.88 -0.045103 0.954897019 1.84%

9/2/2008 122.87 116.96 105.57 -0.0392246 0.960775391 -3.61%

10/1/2008 115.51 92.97 83.92 -0.2050772 0.7949228 -17.43%

11/3/2008 92.64 81.6 74.07 -0.1173737 0.882626311 -6.13%

12/1/2008 80.95 84.16 76.39 0.03132172

1.031321723 -0.22%

1/2/2009 83.89 91.65 83.19 0.08901689

1.089016887 -2.32%

2/2/2009 90.6 92.03 83.99 0.00961654

1.00961654 -8.40%

3/2/2009 91.17 96.89 88.42 0.05274437

1.052744374 -5.92%

4/1/2009 96.13 103.21 94.19 0.06525673

1.065256729 10.46%

5/1/2009 103.78 106.28 97.5 0.03514173

1.035141735 5.08%

6/1/2009 106.94 104.42 95.79 -0.0175385 0.982461538 2.32%

7/1/2009 105 117.93 108.19 0.12944984

1.129449838 1.01%

8/3/2009 118.88 118.05 108.8 0.00563823

1.005638229 8.01%

9/1/2009 117.67 119.61 110.24 0.01323529

1.013235294 2.77%

10/1/2009 119.39 120.61 111.16 0.00834543

1.008345428 2.31%

11/2/2009 120.77 126.35 116.97 0.052267 1.052267003 3.76%

12/1/2009 127.29 130.9 121.19 0.03607763

1.036077627 2.01%

1/4/2010 131.18 122.39 113.31 -0.0650219 0.934978134 0.36%

2/1/2010 123.23 127.16 118.25 0.04359721

1.043597211 -2.45%

3/1/2010 127.5 128.25 119.26 0.00854123

1.008541226 4.53%

4/1/2010 128.95 129 119.96 0.00586953

1.005869529 3.51%

5/3/2010 129.39 125.26 117.08 -0.024008 0.975991997 -4.99%

6/1/2010 124.69 123.48 115.42 -0.0141783 0.98582166 -3.25%

7/1/2010 123.55 128.4 120.02 0.03985444

1.039854445 0.62%

8/2/2010 129.25 123.13 115.66 -0.0363273 0.963672721 1.25%

9/1/2010 125.31 134.14 126 0.08939997

1.089399965 2.39%

Page 74: IBM Valuation

10/1/2010 135.51 143.6 134.89 0.07055556

1.070555556 4.21%

11/1/2010 143.64 141.46 133.47 -0.0105271 0.989472904 1.39%

12/1/2010 143.61 146.76 138.47 0.0374616 1.037461602 2.38%

1/3/2011 147.21 162 152.85 0.10384921

1.103849209 2.94%

2/1/2011 162.11 161.88 153.34 0.00320576

1.003205757 3.28%

3/1/2011 163.15 163.07 154.47 0.00736924

1.007369245 -0.89%

4/1/2011 163.7 170.58 161.58 0.04602836

1.046028355 2.93%

5/2/2011 172.11 168.93 160.73 -0.0052606 0.994739448 1.17%

6/1/2011 168.9 171.55 163.23 0.01555403

1.015554035 -3.84%

7/1/2011 171.61 181.85 173.03 0.06003798

1.060037983 3.43%

8/1/2011 182.6 171.91 164.28 -0.0505693 0.949430735 -9.48%

9/1/2011 172.71 174.87 167.11 0.01722669

1.017226686 -1.33%

10/3/2011 174.36 184.63 176.44 0.05583149

1.055831488 3.05%

11/1/2011 181.55 188 180.38 0.02233054

1.022330537 2.50%

12/1/2011 187.01 183.88 176.43 -0.0218982 0.978101785 2.30%

1/3/2012 186.73 192.6 184.79 0.04738423

1.047384232 3.94%

2/1/2012 193.21 196.73 189.49 0.02543428

1.025434277 2.69%

3/1/2012 197.23 208.65 200.97 0.06058367

1.060583672 1.48%

4/2/2012 208.96 207.08 199.46 -0.0075136 0.992486441 -0.37%

5/1/2012 207.18 192.9 186.58 -0.0645744 0.935425649 -2.38%

6/1/2012 190.12 195.58 189.17 0.01388144

1.013881445 -1.38%

7/2/2012 196.36 195.98 189.56 0.00206164

1.002061638 2.15%

8/1/2012 196.96 194.85 189.27 -0.0015299 0.998470141 2.50%

9/4/2012 196.61 207.45 201.51 0.06466952

1.06466952 2.16%

10/1/2012 208.01 194.53 188.96 -0.0622798 0.937720212 -0.28%

11/1/2012 194.68 190.07 185.44 -0.0186283 0.981371719 -3.62%

Page 75: IBM Valuation

12/3/2012 190.76 191.55 186.88 0.00776531

1.007765315 1.92%

1/2/2013 194.09 203.07 198.12 0.06014555

1.060145548 3.58%

2/1/2013 204.65 200.83 196.76 -0.0068645 0.993135473 2.59%

3/1/2013 200.65 213.3 208.97 0.0620553 1.062055296 3.23%

4/1/2013 212.8 202.54 198.43 -0.0504379 0.949562138 1.79%

5/1/2013 201.87 208.02 204.76 0.03190042

1.031900418 3.38%

6/3/2013 208.25 191.11 188.11 -0.0813147 0.91868529 -0.90%

7/1/2013 192.15 195.04 191.98 0.02057307

1.020573069 2.36%

8/1/2013 196.65 182.27 180.31 -0.0607876 0.939212418 -1.27%

9/3/2013 183.63 185.18 183.19 0.01597249

1.015972492 0.49%

10/1/2013 185.34 179.21 177.28 -0.0322616 0.967738414 0.13%

11/1/2013 179.81 179.68 178.7 0.00800993

1.008009928 3.80%

12/2/2013 179.46 187.57 186.55 0.04392837

1.043928372 1.42%

1/2/2014 187.21 176.68 175.72 -0.0580541 0.941945859 0.92%

2/3/2014 176.02 177.14 177.14 0.00808104

1.008081038

Price/month growth 0.61%

Beta 0.75

Page 76: IBM Valuation

Dividends

Source

Page 77: IBM Valuation

IBM. http://www . ibm . com/annualreport/2013/strategy-data . html . 2014

CNBC. As Japan PM Abe Weighs Labor Reform, IBM Emerges as Test Case. http://www . cnbc . com/id/100874742 . Tuesday, 9 Jul 2013 

Morning Star. http://library . morningstar . com . librarydb . northwood . edu:2048/Stock/

analyst-report?t=IBM&region=USA&culture=en-US. Feb 2014

One Source. http://globalbb.onesource.com/web/Reports/ReportMain.aspx?

KeyID=15771&Process=CP&FtrID=UNIFIEDSUMMARY March 2014