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8/3/2019 Icomm Presentation
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2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1
CME/CUE 8.5 Product
Overview
Tony HuynhProduct Manager
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Agenda
CME 8.5
Cisco IP Phone 8900/9900 CME VPN Phone SIP Trunk Media Flow Around Forced Authorization Code End User Enhancements
Customizable services anddirectories page
My Phone Apps support forBLF Speed DialButton Layout ControlProgrammable Line Keys
Web Mail for CUE Notification for scheduled
backup
Post-install autoconfiguration
TUI managed AA flows
CUE 8.5
Management Update
Cisco ConfigurationProfessional
ArcanaNetworksManageExpress iManage
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CME 8.5 Features
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CME 8.5 UpdateMobility, Capability enhancements, Improved End User Experience
New Capabilities/Endpoints
Support for Cisco Unified IP 8900/9900 Series Forced Authorization Code (FAC) Normalized +E.164 support for CME Improved deployment flexibility with support for
SSL VPN client on Cisco Unified IP Phones(SCCP)
Mobility enhancements with support for SIP flowaround for FMC and single touch mobility Customization of services and directories page,
Programmable Line Keys, Button Layout Control
ISDN overlap sending on PRI/BRI Enforced CSL licensing for CME Feature LicensesCustomer Benefits
Improved Cisco IP Phone user interface Improved telecom savings with Media Flow
Around for SIP trunk
Improved usability of UC system with support for+ dialing
Lower cost remote teleworker solutions Improved billing and accounting methods
Partner Benefits New opportunities to position CME in
markets requiring overlap sendingcapabilities
Position as a low cost remote teleworkersolution
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Highlights
Wi-Fi and Bluetooth 12 button Programmable Line
/Feature Keys
5.6 inch VGA color screen withtouch screen
Programmable soft label keys touch
Native USB camera with videoscreen
Multimedia applications: XML,Midlets
9971
Cisco 8900/9900 Phone Portfolio
9951 8961
Highlights
Bluetooth support 10 button Programmable Line
/Feature Keys
5 inch VGA color screen
4 Programmable soft keys Native USB Camera Multimedia applications: XML,
Midlets
Highlights
10 button Programmable Line/Feature Keys
5 inch VGA color screen
4 Programmable soft keys Multimedia applications: XML,
Midlets
Executive Manager Knowledge
Professionals
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CME VPN Phone with Cisco ASALow cost secure communications
Secure communications anywhereconnectivity is available
Low cost remote teleworkersolution without need forteleworker router
Features:SSL VPN connection between remotephone and Cisco ASA
Supported phones: 7942G, 7945G,7962G, 7965G and 7975G (SCCP
only)
CME CiscoASA
Ethernet
Secure VPN
Unsecured
WAN
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Fixed Mobile Convergence (FMC) with SIPFlow Around
Reduced Telecommunications Cost
Service
ProviderSIP Trunk
PSTN caller rings internal extension
No answer, SNR service forwards
call to PSTN
Media Flow Around on SIP Trunk
Desktop user has ability to pull call
back
Original
Caller SIP Media Flow Around
removes need to hairpin PSTNto PSTN call
SNR calls can be pulled back todesktop phone
BenefitsLowers cost of ownership byreducing costs on SIP trunks
Improves WAN link efficiency
Media
Signaling
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Forced Authorization Code (FAC)Improved Accounting and Billing
FAC regulates the type of calls a user makes Tracks calls to non toll-free, long distance and
international numbers for accounting and billingpurposes
User is prompted to enter valid username/authorization code before call is placed
FAC authentication can be local or throughRadius
FAC data stored in CDR recordsCDR can be stored in router flash, external FTP server,
or Syslog
Applicable for multiple endpointsApplicable to SCCP, SIP phones, Analog phones
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CME Services PagePre-CME 8.5
User has access to all servicesconfigured on system Accessible by clicking on
Services button on phone
My Phone Apps providesaccess to speed dial buttons,
personal speed dial buttons,reset phone, Single NumberReach
Directories buttons servicesaccess to call history and localdirectories
Services
Page
DirectoriesPage
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Customizable Services PageCME 8.5
Administrator can customizewhat services a phoneprovides
Additional security for lobbyphones by preventing accessto services and directories
page Can be configured on ephone
or ephone-template
BenefitsImproves security for phones incommon areas with guest users
Services Null
CME#conf tEnter configuration commands, one per line. End with CNTL/Z.
CME(config)#ephone-template 1CME(config-ephone-template)#exclude ?
call-history call history in the missed/received/placed calls directory
directory local directory serviceem extension mobility service
myphoneapp my phone apps service
CME(config)#ephone 1CME(config-ephone)#exclude ?call-history call history in the missed/received/placed calls directory
directory local directory serviceem extension mobility service
myphoneapp my phone apps service
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My Phone Apps for BLF Speed DialUser Interface
BenefitsEasier configuration for end usersPre CME 8.5
Users used only IOS CLI to configure
BLF Speed Dial
FeaturesConfigure BLF Speed Dial from MyPhone Apps
Add, Delete, and Change BLF SpeedDial configuration
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Fixed Button LayoutPre CME 8.5
Button LayoutFixed and order of buttons populated by CMESpeed Dials and Busy Lamp Field (BLF) buttons populate remaining buttonsnot used by extensions
Line Buttons
Line extensions take up first N buttons Eg. If there are 2 extensions assigned
to buttons, they take up buttons 1 and2
Speed Dials, Busy Lamp Field
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Button Layout Control
Customizable Button LayoutCustomizable arrangement of Line Buttons, SpeedDials, Feature Keys and URL button
Applicable to both SCCP and SIP phones
Utilize ephone-template (SCCP) and voice registertemplate (SIP) phones
Apply ephone-template and voice register template tophones
SCCP Phone
ephone-template 1button-layout 1,4 linebutton-layout 2-3 speed-dial
SIP Phone
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Programmable Line Keys (PLK)
Pre CME 8.5Line keys configured only as line buttons, speeddials, BLF speed dials or privacy buttons
PLKAllows line keys to be programmed as line buttons,speed-dials, BLF speed dials, features, and URLservices
Line Buttons
Buttons configured asspeed dials
Speed Dials
Used for line extensions
Softkey functionality andgeneric night service onphone buttons
Feature Keys
URLs such as EM, MyPhone Apps, and otherURLs on line keys
Service URL
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CUE 8.5 Features
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Cisco Unity Express 8.X Features
New Web Inbox for Voice Mail. Improved GUI experience XML Interface API for provisioning and
management
Notification for scheduled backup Post-install auto configuration TUI managed AA flows IMAP support on Apple iPhone Support for Service Module (SM) on ISR-G2
* Note: No Unity Express 8.0 image on AIM-CUE, moving to AIM2-CUE only
New in CUE 8.5
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Web Inbox for Voice Mail
Listen/Save/Delete/Compose Voice Mail messages/greetingsthrough a Web GUI interface.
Manage all mailbox settings.
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Web Inbox for Voice Mail - Compose
Compose, reply and forward voice mails. Inline recording tool.Upload a pre-recorded message.Message properties Urgent, PrivateFuture message delivery.
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Web Inbox for Voice Mail - Greetings
Manage all 8 greetings. Record, upload, enable & disable
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Web Inbox for Voice Mail - Notification
Manage notification devices and cascading settings.
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Improved GUI Experience
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Notification for Scheduled BackupNotification for Scheduled Backup
Get Notifications for Scheduled backupsSchedule voice notifications and email ids for text notifications
Settings are defined for each backup (not the user account)
Notifications are configurable such that they are generated for status
(success/failure with details) or only for failures.
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Post Install Auto Configuration
Post Install Auto Configuration
CUE 8.0 and later can go online without any post-installconfiguration
System can boot after the no response timeout by auto-configuring the system by defaulting -
Primary NTP server to the host routerTimezone to GMT
DNS to nothing
Call agent to CCM (CME for UC500)
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TUI managed AA flows
TUI managed AA flows
With this feature users can access the AA usingAdministration via telephone and configure parameters
Support for script named CustomVar.aef which prompts theuser for change in value of the variables
CustomVar.aef will be a downloadable scriptUsers with SuperUser privilege can only set the variablevalues.
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Management Update
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Cisco Configuration Professional (CCP)WHATAMI?
Intui-veGUIbasedDeviceManagementtoolforCiscosaccessrouters(ISR&ISRG2).
WindowsBasedApplica-on Latestversion:2.3 SimplifiesRou-ng,Security(VPN,Firewall,IPS)
UnifiedCommunica-ons,WANandLANconfigura-on
LicenseManagementforISRG2 ServiceReadyEngineSupport FreeDownload:www.cisco.com/go/ciscocp
HOWCANIHELPYOU?
Toolfornetworkadministrators(SMBandmidmarketcommercial)andchannelpartners
ReducesTotalCostofOwnership
Produc-vity:SystemUpandrunningquickly Simplicity:Intui-vewizardsandscreens CostSavings:Lowlearningcurvefortechnician Reliability:Ciscoapprovedconfigura-ons IncreasedUp-me:Easytocomprehendchartsfortroubleshoo-ng&monitoring
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CCP 2.3 UC Feature SetGeneral Features
Hardware/Software Auto-detectAccess CredentialsVoice & Data traffic separation
VLANDHCP Pool
Internet connectivityPhysical InterfaceConnection Type
General Telephony SystemCME version / CME UpgradeCUE version / CUE Upgrade
File ManagementFile upload managementPhone load upload managementTemplate fileCLI Text File
Voice security auditUsers / Phones / ExtensionsBulk ImportAnalog / Digital TrunksPSTN Trunk GroupsSIP Trunk ProvisioningFractional T1 / E1 ProvisioningDial PlansBasic CORDirectory servicesVoip parameters / Voice class codecsAfter-hours tollbarConferenceVoice MailHunt-groupsIntercomPagingHunt GroupsNight-serviceCall Park, Call Pickup GroupPhone Templates, Extension TemplatesCaller ID blockSingle Number ReachIntersite VoipBACD Configuration
UC Features
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Business Challenges
ArcanaNetworks ManageExpress
Lack of effective management
tool increases cost for
customers
Call detail records (CDR) for
business tracking
Store/office manager needsinformation regarding store
operations
Lack of centralized management
tool for multi-site deployments
ArcanaNetworks
Arcana Business Voice Portalprovides visibility into store
operations
CDR for billing and
tracking purposes
Arcana management tool
lowers TCO single admin
can manage all systems
Arcana offers centralized
management tool with easy to
use management interface
ArcanaNetworks offers easy to use centralized management solution that
lowers management cost for customers
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ArcanaNetworks ManageExpress iManage 8.0
Centralized Management for multi-sitedeployments of CME/CUE
Bulk changes for moh files, changing AAprompts, business hours
Provisioning - Day 2 requests such asadding a new phone, resetting a voicemailpassword, changing security settings, etcusing easy to use templates
Monitoring real time - Real time monitoringinformation from Syslog, IP SLA probes,Netflow, and SNMP
Reporting Detailed audit trails provides aninsight into the who, what, where, and whenactions were performed, including the actualcommands that were issued to the device.
Operation - to expose critical businessintelligence information directly to the
business user.
Utilize ArcanaNetworks ManageExpress to compete against Shoretel, Avaya
Please send questions to:[email protected]
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Key Takeaways
The Key Takeaways of this presentation are:
CME 8.5 has many new features that provide significantimprovements towards our UC solution targeted for the enterprise,commercial and SMB markets
CME 8.5 lowers the cost to deploy remote teleworker solutions andprovides a solution that lowers telecom costs for customers
Improved user experience and productivity through programmableline keys, button layout control, and customization of services
New Cisco 8900/9900 IP Phones are advanced collaboration mediaendpoints that improve the user communication experience
CUE 8.0 and 8.5 solution improves end user experience with webmail and makes management of CUE easier for the administrator
CCP is a free tool that can help partners better position the CMEsolution for end customers. ArcanaNetworks ManageExpressiManage is a centralize management tool that lowers operationaland management costs for multi-site CME/CUE deployments.
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References and Useful Links
Communications Manager Expresswww.cisco.com/go/ccme
Cisco Communications Manager Express Data Sheethttp://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_data_sheets_list.html
Cisco Communications Manager Express CompatibilityMatrix
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_device_support_tables_list.html
Cisco Communications Manager Express External Wikihttps://supportforums.cisco.com/docs/DOC-9837/
Cisco Communications Manager Express Toll FraudPrevention Application Note
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_tech_note09186a00809dc487.shtml
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References and Useful Links
Communications Manager Express on Facebookhttp://www.facebook.com/home.php?#!/pages/Cisco-Communications-Manager-Express/103167066393948?ref=ts
Arcana Networks ManageExpress iManagehttp://www.arcananetworks.com/html/imanage.htm
CME/CUE ordering guidewww.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/ordering_guide_unified_cme_unity_exp_callconn.pdf
Send questions about pricing and ordering to:[email protected]
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References and Useful Links
Cisco Unity Express Documentation Release Noteshttp://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_documentation_roadmap09186a00803f3e19.html
Cisco Unity Express Compatibility Matrixhttp://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_documentation_roadmap09186a00808153ba.html