International Business Excellence, Best Practice ... · Engineering Our Future For Commercial Use. How to achieve and sustain Harnek Singh, Vice President/ Director, Business Excellence

Engineering Our FutureFor Commercial Use

.

Harnek Singh, Vice President/ Director, Business Excellence

Masaa al khayrالمؤتمر العالمي الفضل ممارسات التميز

International Business Excellence, Best Practice Conference Abu Dhabi, Emirates Palace

23-24 September 2013


. How to achieve and sustain

Harnek Singh, Vice President/ Director, Business Excellence

“Best Practice Conference” - Panel Discussion - 23 September 13 @ Emirates Palace Hotel, Abu Dhabi

Business Excellence- ST Engineering Experience


Agenda • ST Engineering - in brief • The BE Journey • Organising for Application & Assessment• Key challenges and success factors• How the BE Framework helped us• Sustaining the BE Journey


Vision: To be a global defence and engineering Group

We are an integrated engineering group, we bring value to our customers and partners through our delivery of total, integrated quality solutions and support.

5 Core Values – IVC3

Mission:

ST Engineering – in brief

Engineering Our FutureFor Commercial Use 5For Commercial Use

• Business Excellence• Corporate Communications• Defence Business• Finance• Human Resource• Information Technology• Internal Audit• International Marketing

ST EngineeringPresident & CEO

• Legal• Mergers & Acquisitions• Procurement• Risk Management• Special Projects• Strategic Plans• Technology

• Advanced Engineering Centre(ST Dynamics)

• Integrated Services(ST Synthesis)

Deputy CEO President, Defence Business

Aerospace(ST Aerospace)

Electronics(ST Electronics)

Land Systems(ST Kinetics)

Marine(ST Marine)

Vision Technologies Systems, Inc

ST Engineering (Europe)

Overseas Operations

Organisation Structure


857 957 1,031 1,043 1,092 1,118 1,2361,673 1,835 1,938 1,872 1,871 1,920 2,019297

412 531 571 614 626 701

9511023

1143 1371 1389 1481 1578

354526

603 710 717 591600

10021178

1274 11671506 1480

1513

256

358335 280 387 484

702

863822 949

1044 8761011

660

259

158

141

6

1299

1215

152168

189

175 234

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

S$Mil

LegendOthersMarineLand SystemsElectronicsAerospace

1,764

2,2592,470 2,619 2,819

2,9483,338

4,486

5,0515,345

Total Sales

5,5485,985 5,991

6,380

Engineering Our FutureFor Commercial Use 7For Commercial Use

Corporate Function / Admin

4,350 (19%)

Technical & Others

9,971 (43%)

Managerial1,203 (5%)

Engineering7,548 (33%)

ST Engineering Group : 23,072

#Includes ST Dynamics, ST Synthesis, VT Systems and VT Miltope

As at 31 March 2013

Corporate#

831 (4%)

Land Systems

7,048 (31%)

Marine1,874(8%)

Aerospace7,697 (33%)

Electronics5,622 (24%)

Global Workforce


Global FootprintsThe Group's internationalisation efforts have grown its global footprint to include over 100 subsidiaries and associated companies in 23 countries and 41 cities

ST Engineering’s Global Workforce: > 23,000


Infrared Fever Screening System (IFSS)•An award winning pioneering product, jointly developed by ST Engineering and DSTA and launched within a week to combat Singapore’s SARS epidemic crisis in 2003.

e.g. Business Solutions

Patent of Technology:“Method and Apparatus for Measuring Temperature of a Body”

Awards:The US Tech Museum Award 2004 (Health Cat.)

TIME Magazine’s “Coolest Invention of the Year 2003”

ASEAN Outstanding Engineering Achievement Award 2003

IES Engineering Achievement Award 2003


Green BusinessesGreen Intelligent Energy Systems

Smart Grid/ Advanced Metering Advanced Energy Storage Intelligent Building Mgmt. Green Info-Comm Technologies

Green Transportation

Pneumatic Waste Collection System (PWCS)

Mechanical Biological Treatment Waste-to-Energy Treatment Landfill Technology

Environmental Engineering

Hybrid Electric Bus Hybrid Hydraulic Drive

Prime Mover Intelligent Battery Mgmt. Green Ships


Innovating Products - Touching Everyday LifeGPS – Based Taxi Telematics System

Enable despatch of taxi efficiently

Enhance customer’s taxi booking experience – faster confirmation time

Improved Productivity -Increased matched job for taxi-drivers

Lower operating cost

World largest System provider.

An Effective Way toParking Management

Lot Indicator Light


Intelligent Transportation System

Monitor and process road traffic conditions

Automatically detect and report incidents

Allow transport authorities to effectively regulate traffic and despatch aid to motorists quickly

Enable public to view traffic conditions conveniently from their home and offices

Contracts from customers in Singapore and overseas.

Innovating Products - Touching Everyday Life


MRT Electronics Systems

Moved up value chain from System Installer to one of world leading companies in MRT Electronics Systems

Provide an infrastructure for efficient, safe and convenient MRT System

Full suites of solutions from C3, Auto Fare Collection System, On-train Information System to Platform Screen Door.

More than 20 projects in 12 cities

Secured more than $2.5b in contracts

Innovating Products - Touching Everyday Life


Innovation Which Made a Differencee.g. Sand Sharks Cleaned Up Gulf of Mexico BP Oil Spills

• ST Engg US-based subsidiary, VT LeeBoy’s, was a winner in 2011’s ST Engineering Idea Competition.

• Innovation in record 21 consecutive days.


1997 1999 2001 2003 2005 2007 2009 2011 2013

Year

Business Excellence

World ClassBusiness Excellence

2007 SQASC

SQA 2002 Singapore Quality Class (All entities)

Innovation Excellence

Award 2003

2005 InternationalAsia Pacific Quality Award (Best –in- Class)

ST Engineering Business Excellence Journey

ASEAN Business Award 09( Finalist) Innovation

APQO 2011 GPEA (World Class)

Engineering Our FutureFor Commercial Use 16

ST Engineering Business Excellence Journey

2002 2003

2003: Innovation Excellence Award

2007 2011

2011: Singapore Service Class

2002: Singapore Quality Award

2007: SQA with Special Commendation

2011: Global Performance Excellence Award

2009(Finalist) Innovation


BE Framework

VisionAlignment

Focus Energy & Resources

Why adopt the BE Framework ?


Why the BE Framework ?• Benchmark against international standards• Adopt a robust system approach to management

– good alignment of strategy & approaches supporting strategic objectives - “clear line of sight ”

– Integration of related approaches• Set clear milestones for excellence journey • Get external feedback on performance to know where we

stand and what else needs to be done• Create market differentiation• Build a robust system for future generations and future

leaders of the company


SQA 2007

Scaling Greater Heights

Active LeadershipOrganising for Application & Assessment


SQA with Special Commendation 2007 ApplicationCategory Sponsor Leader Business Sector

RepresentativesLeadership Tan Pheng Hock

P&CEO ST Engineering

Tan Pheng HockP&CEO ST Engineering

Lim Tau FuieSeah Moon MingSew Chee JhuenSee Leong Teck

Planning See Leong TeckP, ST Marine

Robin ThevathasanSVP Strat Plans

Tung Weng HimDavid LimRudy TanParmesh Singh

Information Tay Kok KhiangP ST Aerospace

(Teo Chin Seng)/ Tan Hock Hai CIO

Loke Chee MengChang Yew KongChan Kok HuaVincent Lee

People Wee Siew KimDy CEO & P Defence Biz

Tan Nga KokSVP/Dir HR

Kenneth TanYong Thiam ChongYeap Khek TeongHan Yew Kwang


SQA with Special Commendation 2007 ApplicationCategory Sponsor Leader Business Sector

RepresentativeProcesses Sew Chee Jhuen

P ST KineticsSew Chee JhuenP ST Kinetics

Kok Yeow ChuenTang Kum ChuenSew Chee JhuenTwoon Kok Yam

Customers Seah Moon MingDy CEO &P ST Electronics

Lee Fook SunDy PST Electronics

Lai See KaLee Fook SunAlex TeoBernard Yeo

Results Tan Pheng HockP&CEO ST Engineering

Raphael ChinAg CFO

Goh Nai LingNg Chong KhimLaurence OngOng Tek Liam

Group & Business Sector Coordinator and Secretariat:. ST Aerospace: Quek Gim ChuahST Electronics: Ivan Ho ST Kinetics: Dennis HengST Marine: Tan Kim Hock ST Dynamics:: Winston LooST Synthesis: Koh Kum Weng ST Engineering : Harnek Singh


Innovation - Fong Saik Hay Technology/Advanced Engineering/R&D - Fong Saik HayIPR Management - Dr Richard Kwok Risk Management - Ong Soon Leong International Marketing - Patrick Choy Corp Governance - Raphael Chin Investor Relations - Raphael Chin / Joseph Chia Mergers & Acquisitions - Steven CheongCorp Citizenship - Sharolyn Choy & Tan Nga Kok Corp Comms - Sharolyn Choy Legal Low Meng Wai Safety & System Safety- Yeap Khek Tong/Lee Chuen FeiFinance Process Management - Raphael Chin Procurement/Supplier and Partners - Goh Bak NguanDefence Business Loh Yee Kah Commercial Business - Lim Siew Khoon / Lim Serh GheeSecurity - Michael BoeyBE & related activities - Harnek Singh

Specialist Process Owner / Coordinators


Role of Leadership in BE @ ST EngineeringSteering Committee & Category Sponsors /Leaders (Top Management at ST Engineering Corporate / SBAs ) Hands on, set direction and guidance,

Be familiar with BE criteria framework

Approve team composition

Resolve disagreements / integration of processes

Walk the Talk – Visible – Continuous Communication

Communicating intent correctly - it is not another Award

Review draft reports and endorsement of final submission.

Review Progress / Performance

All processes involved - ST Engineering > >SBA > SBU - no exemptions


Key Challenges and Success factorsChallenges 1. Large and diversified business e.g. alignment/ integration

2. Getting all on board and involved – experience of some staff is sometimes different

3. Getting the whole organization appreciate the philosophy and usefulness of the BE framework

4. Perception that SQA as a project / SQA does not apply to me! mentality

5. MAP given task & expected to perform

6. Organisational Profile & Scope


Success factors 1. Leadership familiar with BE Framework & Hands-on e.g.

provide direction and endorse contents for respective categories

2. Total involvement – no exemptions3. Alignment - customization at SBA level4. Road Shows led by Management - 100% reach 5. BE Coordinators - at all levels / National BE Assessors6. “Can Do” mindset - Understand it right. Do it right the first

time. Give your best shot & You will be right

Key Challenges and Success factors


• Commitment of leadership– Willingness to set standards– Willingness to ask tough questions and

‘look’ bad

• Accountability – Sometimes uncomfortable– Helpful and speeded the process

How BE framework helped?


How BE framework helped ?1. Speak common language for excellence amongst

businesses2. Energize employees – rally - Group and Businesses 3. Opportunity for continuous learning and sharing – internal

& external - Gain an outside perspective of where we are and our strengths and opportunities

4. Know customers & their requirements, expectations and satisfaction.

5. Continuous alignment amongst businesses & integrate related systems /processes, establish KPIs – enable a good understanding.

6. Alignment to 4 strategic objectives & 6 strategic thrusts –“clear line of sight ”


“ The Business Excellence Framework has served as a powerful learning tool as we reviewed our performance and applied the requirements to our business.

We attribute much of our success to using these criteria to drive business approach. Today we enjoy a worldwide reputation for high quality products and systems.”

Mr Tan Pheng HockPresident & CEOST Engineering2007 SQA with Special Commendation & 2003 Innovation Excellence Award Winner

Quote - Benefits to ST Engineering


Sustaining the BE Journey • Address the Areas For Improvement arising from the

BE feedback report• Business Excellence Council and its Component

Committees look into best practices and review performance across the group, and to phase in assessment of overseas operations

• Continue to apply the BE Framework for our Business– Conduct regular internal and external assessments of

performance ( BEC ) and other best practices / tools – Seek external feedback of performance through BE

Initiatives


BEC and BEC Component Committees* Provides directions and review overall progress

3 Principles1. Leadership Driven & Total Participation 2. BE Framework as guide adopted with customisation 3. Communication, Training & Facilitation

Focused at 3 Key Areas

ReviewProgress

at various levels

PeopleCategory LeadersProcess Owners/Reps Subject Matter Experts Assessors Hi Pots

Platforms BE / EVA Committees Seminars & Road Shows People Engagement Tools Reward & Recognition

Performance Evaluation

BE Assessments KPIs Best Practices & Benchmarking

Framework to Foster Business Excellence

Leadership: Driving & Sustaining


Customer Excellence

Business Foresight

Technology, IPR &

Innovation Environment,

Health & Safety

People Excellence &

Learning Orgn

Corporate Social

Responsibility

Chairman

Customer Excellence

Business Foresight

Technology, IPR &

Innovation

Environment,Health &

Safety

People Excellence &

Learning Orgn

Corporate Social

Responsibility

Chairman, BEC

Secretariat

ST Engineering Business Excellence Council (BEC)6 BEC Component Committees are led by Senior Management -President of business sector, with members from all business units & Corp Depts.

Senior Management Team take a holistic approach in steering performance & sustainability.

Leadership: Driving & Sustaining

BE Coordinators (include SBA BE Coordinatorsand BEC CC Secretariats)

BEC meet at half-yearly intervals, the 6 CCs meet on a quarterly basis.


ST EngineeringBusiness Excellence Council

P & CEO Chairman

Business Foresight

Technology, IPR

& Innovation

Environment,Health &

Safety (EHS)

People Excellence &

LO

CorporateSocial

Responsibility

SecretariatVP/Dir BE

Customer Excellence


Annual BE Report - posted on EIP


President, giving out Best KAIZEN (Team Excellence) Award

ST Marine

Staff Recognition


President –ST Kinetics, sharing his directions at the ST Kinetics Staff Briefing

ST Kinetics


President ST Aerospace, briefing at Safety Forum

ST Aerospace


ST Engineering 9th IPR Workshop Captured Moments

ST Engg P&CEO, Mr Tan Peng Hock giving the Keynote Speech

Workshop Audience at Nanyang Polytechnic Auditorium

IPR Workshop Q&A Session with Audience

Dr Richard Kwok, Chairman TII-IPR Committee, spoke on ST Engg IP Strategy Update


ST Engineering BE Seminar– Annual


ProactiveSystems/

Innovation &Best Practices

ProactiveSystems/

Innovation &Best Practices

Hand’s On Leadership & Total Participation

Alignment & BusinessProcesses

Knowledge

The Combination for Business Excellence

In Conclusion


Thank You

Shukran Mushkor

Documents

International Business Excellence, Best Practice ... · Engineering Our Future For Commercial Use. How to achieve and sustain Harnek Singh, Vice President/ Director, Business Excellence