iR ADV C2000 Series SG02 Final

5/28/2018 iR ADV C2000 Series SG02 Final

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imageRUNNER ADVANCE C2030/C2020 Service Guide

imageRUNNER ADVANCE C2030/C2020 Service Guide November 2010

Rev. 1 Page i

IMPORTANT

THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THEimageRUNNER ADVANCE C2000 SERIES.

SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY

SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISINGAND OTHER PRINTED MATTER.

USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOIDDISCLOSURE OF CONFIDENTIAL INFORMATION.

ALL PRICES AND SPECIFICATIONS LISTED ARE SUBJECT TO CHANGEWITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECTENGINEERING REVISIONS.

Service Guide History

Revision Date Section(s) Details

0 September 2010 AllRelease of the imageRUNNER ADVANCE C2030/C2020Service Guide

1 November 2010Page 34

Section V. O.Revised the estimated timing to replace parts (set to match theestimated parts life of consumable parts)


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Rev. 1 Page ii

Published byCanon U.S.A., Inc.One Canon PlazaLake Success, NY 11042-11981-800-OK-CANONe-Mail:[email protected]

Canon U.S.A. Homepage:http://www.usa.canon.com

Canon U.S.A. Internet e-Support Center website:http://www.support.cusa.canon.comCanon U.S.A. ISG Central website:http://isgcentral.cusa.canon.comCanon Network Access (CNA) website:http://www.cna.cusa.canon.com

Distributed in the United States by Canon U.S.A., Inc.

This Service Guide is the property of Canon U.S.A., Inc. Canon U.S.A., Inc. 2010. All rights reserved.

The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for referencepurposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this ServiceGuide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purposewithout the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify CanonU.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Providers possession,use, or misuse of this Service Guide.

As an authorized Canon dealership for the imageRUNNER ADVANCE, you agree that the imageRUNNERADVANCE and its related hardware/software accessories will not be exported from the United States except in strictaccordance with the Export Administration Regulations of the U.S. Department of Commerce and other U.S. lawsand regulations controlling exports from the United States.

Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/orspecifications contained in it at any time without notice. Additionally, all prices, specifications and availability dateslisted herein are subject to change without notice. The latest version is available online at the ISG Central and e-Support websites noted above. Please make certain that you are using the latest version. Specimens of Web pagesincluded herein are for illustration purposes only.

Canon imageRUNNER, MEAP and Always Ask for Canon Genuine Toner, Parts & Supplies are registeredtrademarks of Canon, Inc. imageWARE is a registered trademark of Canon U.S.A. Inc.

All other company names and product names may be trademarks or registered trademarks of their respectiveowners, and are hereby acknowledged.
http://www.usa.canon.com/http://www.usa.canon.com/http://www.usa.canon.com/http://www.support.cusa.canon.com/http://isgcentral.cusa.canon.com/http://isgcentral.cusa.canon.com/http://www.cna.cusa.canon.com/http://www.cna.cusa.canon.com/http://www.cna.cusa.canon.com/http://isgcentral.cusa.canon.com/http://www.support.cusa.canon.com/http://www.usa.canon.com/


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Rev. 1 Page iii

Table of Contents

I. Product Overview, Configuration, and Accessories ----------------------------------------------- 1A. Product Overview ----------------------------------------------------------------------------------------------------- 1B. Conf iguration ----------------------------------------------------------------------------------------------------------- 4C. Main Unit Box Contents --------------------------------------------------------------------------------------------- 6D.Accessory Options ---------------------------------------------------------------------------------------------------- 7

1. Cassette Feeding Unit-AF1 -------------------------------------------------------------------------------------- 72. Envelope Feeder Attachment-D1 ------------------------------------------------------------------------------- 73. Inner Finisher-C1 --------------------------------------------------------------------------------------------------- 74. Inner 2-way Tray-F1 ------------------------------------------------------------------------------------------------ 75. Copy Tray-J1 -------------------------------------------------------------------------------------------------------- 76. Cabinet Type-D ----------------------------------------------------------------------------------------------------- 7

E. Printer Connectivity -------------------------------------------------------------------------------------------------- 81. UFR II Printer Connectivity --------------------------------------------------------------------------------------- 82. PCL Printer Kit-AG1 ------------------------------------------------------------------------------------------------ 83. PS Printer Kit-AG1-------------------------------------------------------------------------------------------------- 84. Direct Print Kit for PDF/XPS-H1 --------------------------------------------------------------------------------- 85. Barcode Printing Kit-D1 ------------------------------------------------------------------------------------------- 86. Web Access Software-H1 ---------------------------------------------------------------------------------------- 9F. Data Storage Options ------------------------------------------------------------------------------------------------ 91.Advanced Box Client ----------------------------------------------------------------------------------------------- 92. Removable Hard Disk Drive Kit-AE1 -------------------------------------------------------------------------- 10

G.Data Secur ity Opt ions ---------------------------------------------------------------------------------------------- 101. TPM (Trusted Platform Module)-------------------------------------------------------------------------------- 112. HDD Data Encryption Kit-C3 ------------------------------------------------------------------------------------ 113. HDD Data Erase Kit-C1 ------------------------------------------------------------------------------------------ 12

II. Features -------------------------------------------------------------------------------------------------------- 13A. New User In terface Design ---------------------------------------------------------------------------------------- 13B. Remote Support Services ----------------------------------------------------------------------------------------- 13

1. imageWARE Remote --------------------------------------------------------------------------------------------- 132.

Content Delivery System ----------------------------------------------------------------------------------------- 14

C. imageRUNNER ADVANCE Essent ials ------------------------------------------------------------------------- 16

1. imageRUNNER ADVANCE Desktop-------------------------------------------------------------------------- 162. imageRUNNER ADVANCE Tracker -------------------------------------------------------------------------- 163. Workflow Composer and Connectors ------------------------------------------------------------------------ 16

D. Serviceabi li ty ---------------------------------------------------------------------------------------------------------- 17III. Dealer Sales/Service Author ization ------------------------------------------------------------------- 18IV. Educational Train ing --------------------------------------------------------------------------------------- 18

A. Train ing Program Overv iew --------------------------------------------------------------------------------------- 18B. Certi fication ------------------------------------------------------------------------------------------------------------ 20C. Technician Train ing ------------------------------------------------------------------------------------------------- 20

1. Online Courses Technician Training ------------------------------------------------------------------------ 202. Classroom - Technician Training ------------------------------------------------------------------------------ 213. Prerequisites -------------------------------------------------------------------------------------------------------- 214. Training Facilities -------------------------------------------------------------------------------------------------- 21

D. Service Materials ----------------------------------------------------------------------------------------------------- 22E. Student Feedback and Course Follow-up -------------------------------------------------------------------- 22

V. Servicing Notes ---------------------------------------------------------------------------------------------- 23A. Power and Plug Requirements ----------------------------------------------------------------------------------- 23B. Hardware Configuration Chart ----------------------------------------------------------------------------------- 24


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Rev. 1 Page iv

C. Installation Weight & Dimensions ------------------------------------------------------------------------------ 24D. Installat ion Space Requi rements -------------------------------------------------------------------------------- 26E. Estimated Installation Times ------------------------------------------------------------------------------------- 27F. License Management System (LMS) --------------------------------------------------------------------------- 28G.Recommended System Engineer Requirements ----------------------------------------------------------- 29H. Upgrading (Service Support Tool) ------------------------------------------------------------------------------ 30I. Computer Requirements for Upgrading ---------------------------------------------------------------------- 30J. Hard Disk Drive Hand ling ------------------------------------------------------------------------------------------ 31K. Consumables ---------------------------------------------------------------------------------------------------------- 31L. Periodically Replaced Parts --------------------------------------------------------------------------------------- 32M.Customer Replaceable Parts ------------------------------------------------------------------------------------- 32N. Consumable Parts --------------------------------------------------------------------------------------------------- 33O.Periodic Maintenance ----------------------------------------------------------------------------------------------- 34P. Special Tools ---------------------------------------------------------------------------------------------------------- 35Q.Solvents and Oils----------------------------------------------------------------------------------------------------- 35R. Soft Counter ----------------------------------------------------------------------------------------------------------- 36S. MEAP Counter --------------------------------------------------------------------------------------------------------- 37

VI. Suggested End-User Customer Service Offerings ----------------------------------------------- 38A. Month ly Copy Volume ---------------------------------------------------------------------------------------------- 38B. Limited Warranty Support ----------------------------------------------------------------------------------------- 38

1. End-User Limited Warranty Conditions----------------------------------------------------------------------- 382. Flat - Rate Program ----------------------------------------------------------------------------------------------- 393. Warranty Parts For Repair -------------------------------------------------------------------------------------- 404. e-Tag ----------------------------------------------------------------------------------------------------------------- 415. On-Line Limited Warranty Credit Inquiry --------------------------------------------------------------------- 43

C. Service Parts Availability ------------------------------------------------------------------------------------------ 46VII.Product Technical Support Offerings ---------------------------------------------------------------- 47

A. Dealer Support Requirements ------------------------------------------------------------------------------------ 47B. Canon USA Support Of ferings ----------------------------------------------------------------------------------- 48

1. Canon USA Technical Support Center ----------------------------------------------------------------------- 482. NAVI ------------------------------------------------------------------------------------------------------------------ 503. Internet Support ---------------------------------------------------------------------------------------------------- 53

VIII. Appendix --------------------------------------------------------------------------------------------------- 56A. Specificati ons --------------------------------------------------------------------------------------------------------- 56B. Warranty ----------------------------------------------------------------------------------------------------------------- 60

1. Canon imageRUNNER ADVANCE C2030/C2020 Series Limited Warranty ------------------------ 602. GPR-36 Drum Unit Limited Warranty ------------------------------------------------------------------------- 61

C. List of Tables ---------------------------------------------------------------------------------------------------------- 62


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Rev. 1 Page 1

I. Product Overview, Configuration, and Accessories

A. Product Overview

The imageRUNNER ADVANCE C2000 Series consistingof the imageRUNNER ADVANCE C2030 and theimageRUNNER ADVACE C2020 are MEAP enableddevices designed to offer multiple resources in a low-volume, compact system used in an enterprise fleet or asa standalone networked system in a small or remote office.

The imageRUNNER ADVANCE C2030 is a Segment 2device that prints and copies color and B&W (Black &White) Letter sheets at speeds of up to 30-ppm, (pagesper minute). The imageRUNNER ADVANCE C2020 is aSegment 1 devices that prints and copies color and B&WLetter sheets at speeds of up to 20-ppm.

This imageRUNNER ADVANCE C2000 Series consists of the followingconfigurations:

imageRUNNER ADVANCE C2030 Base Model imageRUNNER ADVANCE C2020 Base Model

The imageRUNNER ADVANCE C2000 Series models offer as standard an 80GB HDD (Hard Disk Drive) and 2GB of RAM (Random Access Memory), aDuplexing Automatic Document Feeder (DADF) that is capable of simplex scanspeeds of up to 44 ipm (images-per-minute) in Color and B&W at a resolution ofup to 300 dpi.

Each of the models in this series offers as standard UFR II Printing and Canons

Universal Send Document Distribution capabilities. High Compression PDF isnow included as standard with Universal Send. True Adobe PostScript will beoptionally available for all models as an embedded option as well as the PCLPrinter Kit.

Further enhancing the imageRUNNER ADVANCE is the inter-device link whichallows the imageRUNNER ADVANCE C2000 Series to connect withimageRUNNER ADVANCE host models (imageRUNNER ADVANCE deviceswith an Advance Box, imageRUNNER ADVANCE C9000PRO/C7000/C5000/8000/6000 Series) to share functionality for enhancedcollaboration between models in a fleet. The inter-device link will enable an

imageRUNNER ADVANCE C2000 Series with a network connection to shareScan to/Print from the Advanced Box of the host model, Access RemoteAddress Books, and Send/Receive Faxes using Remote Fax (provided theRemote Fax Kit is installed on the client device). These features make theimageRUNNER ADVANCE C2000 Series versatile enough to serve as anuncomplicated and indispensible standalone unit for a small work environment.


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Rev. 1 Page 2

The imageRUNNER ADVANCE C2000 Series utilizes pQ toner.The pQ Toner is an oil-free toner that utilizes small particlescontaining micro-dispersed wax so that toner fixes evenly andlays flat, resulting in sharp, vivid, dense images and a smoothfinish. The pQ Toner has a smaller and finer grain. The smallersize produces higher image quality and higher detail. With the

pQ toner (that does not require oil-based fusing) fuser marks nolonger appear on the final output, producing high quality output.

A fixed control panel is standard on the imageRUNNER ADVANCE C2000Series models. The embedded 5.7 touch screen features a VGA TFT display.This display provides a wider viewing angle and high contrast for increasedusability.

Supported software includes the imageRUNNER ADVANCE Essentials1. A

software package designed to work exclusively with the imageRUNNERADVANCE models as the core solutions package that are essential to enablecustomers to be more productive in their business. This new approach is toprovide end-users with a complete out-of-the-box productivity solution package

with potential for additional expansion, and expose users to the benefits andvalue of Canon solutions.

As an Energy Star Partner, Canon U.S.A., Inc. has determined that theimageRUNNER ADVANCE models meet the Energy Star guidelines for energyefficiency

2.

1 Available in the near future.2 If any options are installed, the device may no longer be ENERGY STARqualified.


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Rev. 1 Page 3

Model Comparison (Table 1)

FeaturesimageRUNNER ADVANCE

C2030 C2020

Print Speed (Letter) B&W / Color Up to 30 ppm Up to 20 ppm

Scan Speed (LTR, 300dpi)(B&W/Color)

Simplex Up to 44ipm / 44ipm

Duplex Up to 19ipm / 19ipm

Scan Speed (LTR, 600dpi)(B&W/Color)

Simplex Up to 30ipm / 30ipm

Duplex Up to 13ipm / 13ipm

FCOT (Platen Glass)(Approximately)

B&W Up to 5.9 seconds

Color Up to 8.9 seconds

Warm-Up Time (Approximately) 38 seconds

Main Memory 2GB

HDD Memory 80GB

DADFStd. Duplexing Automatic Document Feeder

Capacity Up to 50 sheets

Multiple Copies 1 - 999

ResolutionCopy 600 x 600 dpi

Print 1200 x 1200 dpi

Toner Yield(LTR Sheets @5.0% Coverage)

Black Up to 23,000

Color Up to 19,000

Drum YieldBlack 56,0003 40,0003

Color 51,0004

36,0004

Power Requirements 120V / 7.5A

Plug Type NEMA 5-15P

Standard / Maximum Paper Capacity Up to 900 / 2,000 Sheets

Max. Paper Size 12 x 18

Max. Paper Weight 220gm2/ 80lb. Cover

Available Paper SupplyOptions

Cassette Feeding Unit-AF1(Up to 1,100 sheets)

Option

STORE

Mail Box N/A

Advanced BOX Client only

Memory Media Support Standard (USB)

PRINT

UFRII Standard

PCL Option

Direct Print

Standard (JPEG, TIFF)

Optional (PDF/XPS)Adobe PS (PostScript) Option

imagePASS (Embedded) N/A

ColorPASS (Server) N/A

SEND

Universal Send Standard

PDF High Compression Standard

PDF Advanced Feature Set Option 5

PDF Security Feature Set Option 6

PDF Digital User Signature Option

FAXSuper G3 Fax Option (Up to 2 lines)

Remote Fax Option (Client Only)

MEAP Standard

AMS Standard (Bundle)

3 Based on 30% Color Ratio on LTR size paper4 Based on 100% Color Ratio on LTR size paper5 Includes Searchable PDF/XPS, Trace & Smooth PDF and PDF with Adobe Reader Extensions. No Office Open XML format

support.6 Includes Digital Device Signature (PDF/XPS) and Encrypted PDF modes.


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Rev. 1 Page 4

B. Configuration

Note: All configurations shown are for reference purposes onlyand are subjectto change without notice. Please refer to the Dealer Price List on the ISGCentral Website for the most up-to-date Item Numbers.

Configuration (Table 2)

Item Item Number

imageRUNNER ADVANCE C2030 shown

imageRUNNER ADVANCE C2000 Series

imageRUNNER ADVANCE C2030 Base Model8, 3613B003AA

imageRUNNER ADVANCE C2020 Base Model8,

3612B003AA

Hardware Accessory Options

Cassette Feeding Unit-AF1 3755B001AA

Cabinet Type-D 5153B001AA

Inner 2way Tray-F1 3661B001AA

Inner Finisher-C1 3756B001AA

Inner Finisher Additional Tray-A1 3662B001AA

FL Cassette-AN1 3759B001AA

FL Cassette-AM1 3760B001AA

Envelope Feeder Attachment-D1 3665B001AB

Copy Tray-J1 8815A001AB

Utility Tray-A2 3723B002AA

Copy Card Reader-C1 6575A001AB

Copy Card Reader Attachment-B2 3684B002AA

Copy Card Set 1 (1-30) 0499A004AB

Copy Card Set 2 (31-100) 0499A005AA

Copy Card Set 3 (101-200) 0499A006AA

ADF Access Handle-A1 1095B001AACopy Control Interface Kit-A1 3726B001AA

Braille Label Kit-F1 7518A004AA

7 Item Numbers and Part Numbers are subject to change without notice.8Ships standard with 1 x 250-Sheet Paper Cassette, 1 x 550-sheet Paper Cassette, UFRII Printing, Color Universal Send with PDF

High Compression, Access Management System, Duplexing Automatic Document Feeder, Color Image Reader, 10/100/1000BaseTX Ethernet, USB 2.0 high speed connectivity, Color Network ScanGear and Drum Units.


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Rev. 1 Page 5

Item Item Number

System Connectivity Accessories

PCL Printer Kit-AG1 3775B001AA

PS Printer Kit-AG11 3779B002AA

PCL Printer Kit-AG1e 3775B005AA

PS Printer Kit-AG1e 3775B006AA

Direct Print Kit (for PDF/XPS)-H11 3674B002AA

Encrypted Secure Print Software-D1 1337B006AA

Barcode Printing Kit-D1 3999B001AA

Web Access Software-H1 2738B006AA

Universal Send Advanced Feature Set-E1 3405B006AA

Universal Send Security Feature Set-D1 3406B002AA

Universal Send Digital User Signature Kit-C1 1326B010AA

Universal Send Digital User Signature Kit-C1e 1326B013AA

Super G3 FAX Board-AH1 3780B002AA

Super G3 2nd Line FAX Board-AH1 3781B002AA

Remote Fax Kit-A1 3679B002AA

Remote Fax Kit-A1e1 3679B005AA

Secure Watermark-B1 1082B006AAWireless LAN Board-B2

1 3680B003AA

USB Device Port-C1 4790B001AA

Multimedia Reader/Writer-A2 3721B002AA

Data Erase Kit-C1 4002B002AA

HDD Data Encryption Kit-C3 3717B002AA

Removable HDD Kit-AE1 3791B001AA

IPSec Board-B2 2906B002AA

Expansion Bus-F2 2905B002AA

Voice Guidance Kit-F21 3681B003AA

Voice Operation Kit-C21 3682B004AA

Remote Operators Software Kit-B1 4001B002AA

Supplies & Consumables

Stamp Ink CRG-C1 1857B001AA

Stamp Unit-B1 1858B001AA

Staple-J1 6707A001AD

GPR-36 Black Drum Unit 3786B004BA

GPR-36 Cyan Drum Unit 3787B004BA

GPR-36 Magenta Drum Unit 3788B004BA

GPR-36 Yellow Drum Unit 3789B004BA

GPR-36 Black Toner 3782B003AA

GPR-36 Cyan Toner 3783B003AA

GPR-36 Magenta Toner 3784B003AA

GPR-36 Yellow Toner 3785B003AA


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Rev. 1 Page 6

C. Main Unit Box Contents

Note: Box contents shown are for reference purposes only and are subject tochange without notice.

Box Contents (Main Unit Only) (Table 3)

Main Unit Installation Check List Drum cartridge (Bk) UFR II User Software CD (E)

Drum cartridge (C)

MEAP Admin. Software CD Drum cartridge (M) Maintenance Guide Drum cartridge (Y) How to Use the Manuals Getting Started Guide AMS KIT e-Manual Installation check list Quick Reference Notice for function difference Frequently Asked Questions Correction Notice Drum warranty card Package Register/Update Software Administrator Guide


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Rev. 1 Page 7

D. Accessory Opt ions

1. Cassette Feeding Unit-AF1

The Cassette Feeding Unit-AF1 is an optional accessoryfor the imageRUNNER ADVANCE C2000 Series. Eachof the two drawers has a capacity of up to 550 sheetsproviding a total capacity of up to 1,100 sheets. The

Cassette Feeding Unit-AF1 supports paper sizes of up to 12x18 in weightsranging from 17 lb. bond to 60 lb. cover (Uncoated). The Cassette feedingUnit-AF1 cannot be installed with the Cabinet Type-D.

2. Envelope Feeder Attachment-D1

The Envelope Feeder Attachment-D1 installed in the 2nd

paper cassette permits envelope feeding from thecassette tray. The Envelope Feeder Attachment-D1 holdsup to 50 envelopes (or envelopes up to 30mm in height)

3. Inner Finisher-C1

The Inner Finisher-C1 is an optional finisher for the

imageRUNNER ADVANCE C2000 Series and itconsists of 1-tray, with an output capacity of up to 750sheets. The Inner Finisher-C1 is capable of corner ordouble stapling up to 50 sheets at a time and supports

paper weights of up to 110lb cover. The Inner Finisher-C1 cannot beinstalled with the Inner 2 Way Tray-F1.

The Optional Inner Finisher Additional Tray-A1 adds a 2nd

tray to the InnerFinisher-C1. The output of the Inner Finisher-C1 is split between two trayswith a total capacity of up to 450-sheets (up to 100 sheets in the upper trayand up to 350 sheets in the lower tray).

4. Inner 2-way Tray-F1The Optional Inner 2-Way Tray-F1 attaches to theimageRUNNER ADVANCE C2000 Series. The Inner 2-Way Try has a capacity of up to 350-sheets (up to 100sheets in the upper tray and up to 250 sheets in thelower tray).

5. Copy Tray-J1

The Copy tray attaches to the imageRUNNER ADVANCEC2000 Series and has a capacity of up to 100-sheets.

6. Cabinet Type-D

The Cabinet Type-D is a cabinet which provides theend-user storage space for additional supplies for theimageRUNNER ADVANCE C2000 Series, and can beinstalled with the standard paper-feeding configuration.

The Cabinet Type-D cannot be installed with the optional Cassette feedingUnit-AF1.


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E. Printer Connectivity

1. UFR II Printer Connectivity

The imageRUNNER ADVANCE includes as standard UFR II PrinterConnectivity as the printer description language. The end-user PC assumesthe task of image rendering. The rendered images are sent as highcompression bitmap data to be printed from the imageRUNNER ADVANCE

devices. This method takes full advantage of PCs constantly evolvingprocessing speeds and operating system performance.

2. PCL Printer Kit-AG1

The optional The PCL Printer Kit-AG1 for the imageRUNNER ADVANCEC2000 Series features a Canon designed controller that supports PCL 5c/6description languages. The Canon controller enables a true print resolutionof up to 1200 x 1200 dpi. Adobe PostScript (PS) Printing provides supportfor genuine PS/PDF users and applications with support for Adobe Genuinefonts.

Note: LMS Activation is required.

3. PS Printer Kit-AG1

The optional PS Printer Kit-AG1 for the imageRUNNER ADVANCE C2000Series features a Canon designed controller that supports the AdobePostScript 3 print drivers and software. The Canon controller enables a trueprint resolution of up to 1200 x 1200 dpi. Adobe PostScript (PS) Printingprovides support for genuine PS/PDF users and applications with support for

Adobe Genuine fonts.

Note: LMS Activation is required.

4. Direct Print Kit for PDF/XPS-H1

The optional Direct Print Kit allows users to print to PDF and XPS9(XML

Paper Specification) files directly to the imageRUNNER ADVANCE systemthrough the Remote UI, removable memory media, remote Advanced Box,and Web Access. Standard support for TIFF and JPEG is available.

Supported removable media sources include USB memory, SD cards,SDHC cards, Memory Stick, Compact Flash, and Microdrive (Removablemedia sources other than USB memory require the optional device port andmultimedia card reader).

5. Barcode Printing Kit-D1

The optional Barcode Printing Kit-D1 is available for printing barcodes inSAP R/3 environments, other Enterprise Resource Planning (ERP) software,

as well as Windows-based applications. It supports more than 50 barcodeformats in 1D and 2D barcodes systems, as well as Euro symbols, safety,electronic, and manufacturing symbols. The Barcode Printing Kit-D1supports the FreeScape system to allow the host PC to use PCL, if the hostPC cannot send binary data to the imageRUNNER ADVANCE Series.

9 XPS cannot be printed directly from memory media or remote Advanced Box.


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Rev. 1 Page 9

6. Web Access Software-H1

The optional Web Access Software-H1 allows users to view web pages fromthe touch panel display of the imageRUNNER ADVANCE Series. The end-user would need to enter the URL in the Web Access screen.

Using the Toolbar, the end-user can browse, access Menu options orregister web pages in Favorites (Favorites are displayed as URL Shortcut

buttons in the Main Menu screen).From the Remote UI, the end-user can save information registered inFavorites to their PC or retrieve information from their PCs to register on theimageRUNNER ADVANCE. PDF files registered on the imageRUNNER

ADVANCE device as web pages can be printed without the need for a PC. Itfeatures fast print speeds with print quality of up to 300 x 300 dpi printresolution.

F. Data Storage Options

Data Storage Option Notes:

The end-user should consider scanning the imageRUNNER ADVANCE

HDD and removable HDDs over the network with Antivirus software. The end-user should consider scanning the Advanced Box of the Host

device over the network with Antivirus software. Prior to any system software upgrades, the end-user should backup the

HDD user data.

CAUTION

Canon U.S.A. Inc. (Canon USA) is not liable for any failure or damagesresulting from loss of data.

1. Advanced Box Client

The imageRUNNER ADVANCE C2000 Series using the Inter-device link canconnect, via a network, to the Advanced Box of an imageRUNNER

ADVANCE C9000 PRO / C7000 / C5000 / 8000 / 6000 Series (Hostdevices). As a client device, the imageRUNNER ADVANCE C2000 Seriescan connect to the Advanced Boxes up to 20 registered Host devices to printJPEG, TIFF, or PDF files or to store scanned documents.

The Advanced Box is a storage area in the Host device that stores scanneddocuments and Microsoft Office files to be used on your computer. Thereare two types of storage in the Advanced Box: the Shared Space and thePersonal Space.

For a Client device to access the Advanced Box of the Host device, the

Advanced Box must be opened to the public as an SMB (Server MessageBlock) server or WebDAV (Distributed Authoring and Versioning) server. The

Advanced Box can also be accessed from a Personal Computer (PC) tomove files from the PC to the machine or vice-versa.

Note: End-users can store and share native files in the Advanced Box of theHost device, however, only PDF, TIFF, and JPG files can be printed directlyfrom the Advanced BOX of the Host device. All other native files cannot beprinted.


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Rev. 1 Page 10

2. Removable Hard Disk Drive Kit-AE1

The optional Removable Hard Disk Drive Kit-AE1 provides the capability tophysically remove the Hard Drive from the device and place it in a securedlocation. It allows the hard drive to be easily removed for secure storage ona frequent basis and easily reinstalled for normal device use. This optionprovides another layer of data security for government agencies andcorporate enterprises that need to ensure that data stored on the hard diskis physically secured when the unit is not in use.

Customers with concerns about data security may want to consider having aRemovable Hard Disk Drive Kit-AE1 available that only contains themachine system software. The technician would utilize this HDD duringmaintenance visits.

G. Data Security Options

Data Security Option Notes:

The end-user should consider remote back-ups to a network drive evenwhen installing the HDD Encryption Kit-C3.

The end-user should consider scanning the imageRUNNER ADVANCEHDDs and removable HDDs over the network with Anti-Virus software. Prior to any system software upgrades, the end-user should backup the

HDD user data.

NOTICE

Canon USA offers a variety of security features aimed at keeping dataconfidential, maintaining data integrity, and making data available to legitimateusers. Technical Publication TP10 095 and related Technical Publicationsprovide detailed information regarding Hard Disk Drive data integrity andsecurity. Among the security features are:

The Customer Accessible HDD initialization function provides thecustomer or Service Technician with the ability to erase all user informationstored on the HDD.

Service Support Tool (see Upgrading (Service Support Tool) page 30) enables the Service Technician to perform a HDD Format, which will deletethe FAT Table on any or all HDD partitions.

The TPM (Trusted Platform Module) (page 11) a tamper-resistant openstandards security chip responsible for encryption and decryption ofinformation.

OptionalHDD Data Encryption Kit-C3(page11) ensures all data storedon the internal HDD is protected using industry-standard algorithms.

Optional HDD Data Erase Kit-C1 (Page 12) provides customers with theability to configure their imageRUNNER ADVANCE to automaticallyoverwrite the internal HDD and RAM areas as part of routine jobprocessing.


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Rev. 1 Page 11

CAUTION

Canon U.S.A., Inc. assumes no responsibility for customer decisions relating toerasing or overwriting data prior to returning the equipment to the dealer or anyleasing company or otherwise disposing of the same. However, it isrecommended that the dealer explain to the customer the availability of thevarious security functions and options described in Technical Publication TP10

095 or related Technical Publications in the course of the dealers sales andmaintenance activities.

CAUTION

Canon USA is not liable for any failure or damages resulting from loss of data.

1. TPM (Trusted Platform Module)

TPM is a standard security chip (tamper resistant hardware) installed in theimageRUNNER ADVANCE C2000 Series. The TPM provides a facility forthe secure generation of cryptographic keys, encrypts information stored onthe internal HDD, and decrypts information read from the internal HDD. The

public keys to encrypt confidential information are securely controlled by theTPM chip, and they can only be decrypted if the TPM releases theassociated decryption key. If the HDD is removed from the machine, it willbe difficult to retrieve data off that HDD since the encryption key for that datais stored in a separate location within the TPM.

CAUTION

Once the TPM setting is activated, if the end user fails to back up the TPMkey, or if the end user loses the TPM key, it may result in permanent,unrecoverable data loss, for which Canon U.S.A., Inc. is not liable.

2. HDD Data Encryption Kit-C3

The HDD Data Encryption Kit-C3 automatically encrypts image data beforewriting to the imageRUNNER ADVANCE HDD. This kit provides protectionfor all data. The HDD Data Encryption Kit-C3 is equipped with the CanonMFP Security Chip 1.50, which has acquired Common Criteria certification ofEvaluation Level 3 (EAL3). Common Criteria certification is a requirementfor all government agencies that handle national security data. ReceivingCommon Criteria Certification indicates that this kit has passed a rigorousgovernment sponsored inspection process for the safety and security of dataentered, stored, displayed, or transmitted by networked devices.

CAUTION

If the HDD Data Encryption Kit-C3 is installed after the Main unit is installedthen the HDD must be backed up before installing the Kit or a loss of datamay occur. If this occurs, an E602 error code may appear and the SystemSoftware will need to be reloaded onto the engine.


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Rev. 1 Page 12

3. HDD Data Erase Kit-C1

When the HDD Erase Kit-C1 is enabled, data is automatically andcompletely erased when deleted from the hard disk. This is to ensure thatno trace of data remains on the hard disk. One of the following threemethods can be used to erase data from the hard disk: Overwrite Once WithNull Data, Overwrite Once With Random Data, or Overwrite With Random

Data Three Times.The following data is completely erased from the hard disk:

Image data created when copying, printing, scanning and faxing Image data that remained after you deleted a document in an inbox Spooled data User information, such as address book data, after deletion

Notes:

Do not use the machine while data is being erased from the hard disk.It may take some time until the machine becomes ready to scan oncethe data is completely erased.

The performance of the machine may degrade when processing jobs. The Overwrite Null Data One Time method is set by default when the

HDD Data Erase Kit-C1 is activated.

CAUTION

If the HDD Data Erase Kit-C1 is installed after the Main unit is installed thenthe HDD must be backed up before installing the Kit or a loss of data mayoccur. If this occurs, an E602 error code may appear and the SystemSoftware will need to be reloaded onto the engine.


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Rev. 1 Page 13

II. Features

A. New User Interface Design

The imageRUNNER ADVANCE models feature asstandard a completely redesigned User Interface(UI) emphasizing an ease of use and customizationto improve the user-friendliness and accessibility foreach user.

The UI utilizes larger on-screen buttons for easier navigation, and graphicsaccompany text to assist users in quickly and easily identifying functions. The UIscreen is capable of identifying functions separately on the main screen (e.g.the fax features are separate from the Send features), requiring fewer steps toaccess frequently used features.

A Quick Menu is available which allows the registration of frequently usedbuttons. In addition, utilizing Workflow Composer, an end-user can register one-button workflows on the Quick Menu to replace complex multi-step job tasks.

The new UI features as standard a 5.7 VGA TFT screen and supports a USB

interface for memory media integration and Keyboard Support.

B. Remote Support Services

1. imageWARE Remote

imageWARE Remote10

is a service that collects the page counter, servicepart counter, alarm, jam, and error code data from Canon devices with theEmbedded Remote Diagnostic System (eRDS). The eRDS enables a deviceto transmit counter and error code data to a Universal Gateway (UGW)database that the dealership can retrieve via a web portal. Features ofimageWARE Remote include:

a) imageWARE Remote Meter ReadingThe imageRUNNER communicates counter information to the UGWdatabase every 16 hours to provide the dealership up to date informationabout sheet output and part counter information. This up to dateinformation can be used to collect accurate and timely meter read datafor billing and monitor critical parts to determine when preventativemaintenance should be scheduled.

b) imageWARE Remote Service Monitor

The device communicates service alerts immediately to the UGW toprovide the dealership with immediate notification of device alarms, jamsor error codes. Current and historical service alerts from the device,

combined with Meter Read data can prepare Dealer Dispatch and theService Technician with information that can be used to best prepare theTechnician to service the customer device quickly and efficiently.

10Refer to the imageWARE Remote Software Solutions Guide for more information


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Rev. 1 Page 14

c) Content Delivery System Scheduler

imageWARE Remote enables the Dealership to schedule the downloadof MEAP applications and firmware using the Content Delivery System.The Dealership schedules the content (application or firmware) and timeto download using the UGW. As the imageRUNNER ADVANCE devicepolls the UGW (via the eRDS), the device receives the schedule and

content to download from the Content Delivery System server.ImageWARE Remote is required to use the Scheduled Delivery Methodor the Full Remote Method of the Content Delivery System. See theContent Delivery System,page14.

2. Content Delivery System

The Content Delivery System (CDS) is Canons next generation system forthe delivery and installation of firmware and MEAP applications to theimageRUNNER ADVANCE devices. Advantages of the CDS includereduced service costs (labor, travel), and improved first call resolution.

Another benefit is that the latest version of firmware is always available todownload and install on the imageRUNNER ADVANCE devices.

The value of using the CDS is realized when updating multipleimageRUNNER ADVANCE devices. Up to 40 minutes can be saved permachine that would ordinarily be used for machine preparation,downloading, and installation.

There are three methods to deliver the firmware and applications to theimageRUNNER ADVANCE devices:

a) On-site Method

Using the On-site Method, the Dealer technician is not required todownload the firmware to laptops, CDs, or Flash drives, as the currentfirmware is always available via the CDS.

With this method, the Technician visits the customer site to access theCDS from the imageRUNNER ADVANCE and download the firmware tothe engine HDD. The Technician has the option to download thefirmware immediately or schedule the download. In addition, theTechnician has the option to manually install the firmware, orautomatically install after the download is completed.

The Dealer has the option to permit administrators to perform their owndownload and installation from the user mode. (This option is onlyavailable to update to the latest firmware.) The Service Technician canenable this feature via Service Mode (disabled by default). This option

does not require the Service Technician to visit the customer site.b) Scheduled Delivery Method

Using the Scheduled Delivery Method the Service Technician remotelyarranges for the firmware data to be downloaded to the imageRUNNER

ADVANCE HDD from a distribution server. This method ensures that thefirmware is downloaded and available during the next site visit.

The Technician accesses the imageWARE Remote Portal to schedulethe imageRUNNER ADVANCE to download firmware (between 24 hours


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Rev. 1 Page 15

and 7 days following a request). The imageRUNNER ADVANCE updaterreceives the download schedule when the e-RDS polls the UGW for theupdate information. The updater schedules the imageRUNNER

ADVANCE to download the appropriate application or firmware from theCDS database to the imageRUNNER ADVANCE HDD.

After the download, the Technician manually installs the application or

firmware from the imageRUNNER ADVANCE HDD.c) Full Remote Method

The Full Remote Method is a process to download firmware data to theimageRUNNER ADVANCE HDD from a distribution server and thenautomatically install the device firmware. The Technician is not requiredto visit the customer site to download or install the firmware.

The Technician accesses the imageWARE Remote Portal to schedulethe imageRUNNER ADVANCE to download and install the firmware(between 24 hours and 7 days following a request). The imageRUNNER

ADVANCE updater receives the download/Install schedule when the e-RDS polls the UGW for the update information. The updater schedulesthe imageRUNNER ADVANCE to download the appropriate applicationor firmware from the CDS database to the imageRUNNER ADVANCEHDD and install the downloaded file.

Content Delivery System Notes:

To utilize the CDS on the imageRUNNER ADVANCE, the device willneed to have access to the internet. The Service Technician will needto perform a communications test from the Service Mode of theimageRUNNER ADVANCE to validate the devices ability tocommunicate to the CDS Distribution Server.

When using the Scheduled Delivery Method or the Full remote methodThe Service Technician must enable eRDS and the CDS-UGW switchon the imageRUNNER ADVANCE device(s). In addition, theimageRUNNER ADVANCE device(s) must be registered on the UGW.

The Instruction Manual will include conditions for use and acceptanceof the CDS Service. It will also contain language to help the customerunderstand the conditions for use and acceptance of third partysoftware that is embedded in the hardware and controls the hardwarefeatures (these conditions will also be addressed in the LimitedWarranty for Embedded Software).

The Content Delivery System Software Solutions Guide (available on

ISG Centralande-Support)contains this as well as additional languagethat CUSA recommends your Dealership consider including in theMaintenance Agreement with your end-user customer as it pertains tothe use of the CDS service.
http://isgcentral.cusa.canon.com/http://isgcentral.cusa.canon.com/http://www.support.cusa.canon.com/http://www.support.cusa.canon.com/http://www.support.cusa.canon.com/http://www.support.cusa.canon.com/http://isgcentral.cusa.canon.com/


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Rev. 1 Page 16

C. imageRUNNER ADVANCE Essentials

imageRUNNER ADVANCE Essentials and imageRUNNER ADVANCEEssentials Lite are optional integrated software suites designed to enhance theend-user experience and interaction with imageRUNNER ADVANCE models.

imageRUNNER ADVANCE Essentials and imageRUNNER ADVANCEEssentials Lite to be available in the near future for the imageRUNNER

ADVANCE C2000 Series includes: imageRUNNER ADVANCE Desktop,imageRUNNER ADVANCE Tracker and Workflow Composer with MEAPConnectors. imageRUNNER ADVANCE Essentials will allow end-users toaccess functions that will simplify their work. Users can bring imageRUNNER

ADVANCE functionality directly to their desktops for one-touch workflow keycreation, document publishing and management, and basic document trackingand accounting.

The imageRUNNER ADVANCE Essentials Package includes:

1. imageRUNNER ADVANCE Desktop

A client-based device dashboard application to operate document

publishing, management, and printing operation from the end-userspersonal computer (PC). In addition, this desktop application can be used inconjunction with Canons new imageWARE Document Server application incases where customers want to share documents managed acrossworkgroups or departments.

Note:

imageRUNNER ADVANCE Essentials includes 5 Licenses ofimageRUNNER ADVANCE Desktop

imageRUNNER ADVANCE Essentials Lite includes 1 License ofimageRUNNER ADVANCE Desktop

2. imageRUNNER ADVANCE TrackerA cost recovery and usage management solution designed specifically forthe imageRUNNER ADVANCE Series and based on Canons proprietaryMEAP (Multifunction Embedded Application Platform) technology.

3. Workflow Composer and Connectors

Simplifies imageRUNNER ADVANCE workflow processes by customizingmulti-step workflow functions into one-button operations. The one-buttonoperations are available from the Quick Menu of the UI

11. A number of

MEAP connectors for SMB and FTP file delivery inclusive of documentindexing come standard on the new models, while connectors forimageWARE Document Server and SharePoint Server 2007 are availableas options.

11The imageRUNNER ADVANCE C2000 Series does not support Mail Box. The following features are unavailable: sending fromMail Box, saving/printing documents in Mail Box, merging multiple documents and deleting pages.


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Rev. 1 Page 17

D. Serviceability

The imageRUNNER ADVANCE models are designed to improve serviceability,quality, and deliver lower service costs resulting in increased dealer serviceprofitability.

The overall design of the imageRUNNER ADVANCE models enables areduction in the time required to service the major components. Access to

common parts and frequently used components has been improved to allowTechnicians to perform tasks more efficiently.

In addition, an improvement in parts life (based on liberal usage conditions)reduces the replacement interval of parts and therefore the overall part costs.

Finally, the use of Remote Support Services provides your Dealership withremote meter reading and Service Monitoring capabilities using imageWARERemote as well as the ability to maintain up to date machine firmware remotelyand unobtrusively using the Content Delivery System.

Those factors will combine to reduce the overall cost per copy and will enablecompetitive suggested maintenance pricing and favorable margins.


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Rev. 1 Page 18

III. Dealer Sales/Service Authorization

To become authorized and maintain authorization to sell and service theimageRUNNER ADVANCE C2000 Series, each Authorized Dealer location musthave at least one (1) employee who has successfully completed theimageRUNNER ADVANCE C2000 Series Training Program and receivedcertification.

IV. Educational Training

A. Training Program Overview

The learning path for the new imageRUNNER ADVANCE C2000 Seriesproducts has been designed to build the knowledge and skills of your supportprofessionals in a way that will impact your customers in the most positivemanner, both in the support of the product and the solutions you offer.

Service Authorization on the imageRUNNER ADVANCE C2000 Series can beaccomplished by each dealer location in one of two ways. If the dealer locationhas a technician that has successfully completed one of the following courses,the imageRUNNER ADVANCE C5000 Series Training program, theimageRUNNER ADVANCE C9000 Training Program or the imageRUNNER

ADVANCE 8000/6000 Training Program then they can take two specificeLearning courses and achieve certification for the imageRUNNER ADVANCEC2000 series. The two eLearning courses are the imageRUNNER ADVANCEC2000 Systems Update and the imageRUNNER ADVANCE C2000 Series.

A new eLearning update course will be created for Students already certifiedthrough the current imageRUNNER ADVANCE Systems course. This newupdate course will be named imageRUNNER ADVANCE C2000 SeriesSystems Update Course. To achieve certification for the imageRUNNER

ADVANCE C2000 Series Systems, the currently certified student will have to

successfully complete the imageRUNNER ADVANCE C2000 Series SystemsUpdate eLearning Course. (See diagram below)

The learning path for a new student (not already certified on imageRUNNERADVANCE product) will start with a comprehensive blended imageRUNNERADVANCE Systems program to build the foundation of the new user interfacesand the expanded product functionality. The learning path for theimageRUNNER ADVANCE C2000 Series products then concludes with an on-line program focused on the knowledge and skills needed for Technicians tosupport the C2000 series products to meet the demands of customers. (Seediagram below)


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Rev. 1 Page 19

Figure 1(Learning Path)

Most of the imageRUNNER ADVANCE training programs are in a blended

format where all of the theoretical information is learned through online modulesand is reinforced with a hands-on classroom experience. The learning path isdesigned in three distinct paths, one (1) for new Technicians, one (1) for newSystem Engineers and finally one (1) for Certified Technicians/SystemEngineers.

The imageRUNNER ADVANCE Systems Training program is the foundationalprogram, serving as the gateway course, and is required to complete either theTechnician or System Engineer learning path and has been updated to includethe new imageRUNNER ADVANCE C2000 series.

Technicians and System Engineers will learn in the imageRUNNER ADVANCESystems course everything from key operations, security, send features,network expansion and printing options.

The imageRUNNER ADVANCE C2000 Series Training Program is acomprehensive online learning program, which will educate the student in allareas of installation and support for the imageRUNNER ADVANCE C2000Series. In this course, they will learn everything from installing to servicing themain unit, through connecting and configuring the unit to meet customersneeds and expectations in all areas of printing and copying environments.

imageRUNNER ADVANCE Systems

Training Program(Blended Online & 3 Day Classroom)

imageRUNNER ADVANCE C9000 Series(Blended Online & 4 Day Classroom)

imageRUNNER ADVANCE

Solutions Training Program(Online Course)

App lied Techno logyimageRUNNER ADVANCE

8105/8095/8085 and 6075/6065/6055(Blended Online & 5 Day Classroom)


(Blended Online & 2 Day Classroom)

New Systems

Engineer Entry Path

New TechniciansEntry Path

imageRUNNER ADVANCE C2000 Series( Online Course)

imageRUNNER ADVANCE SystemsC2000 Series Update Prog ram

(Online Course)

Certified Tech/SEEntry Path

This path is for technicians orsystems engineers already certifiedon an imageRUNNER ADVANCEProduct.


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Rev. 1 Page 20

imageRUNNER ADVANCE Solutions Training program will include the softwaresolutions such as imageRUNNER Essentials. imageRUNNER Essentialsincludes Workflow Composer, imageRUNNER ADVANCE Desktop,imageRUNNER ADVANCE Tracker and other solutions supporting software.You must have at least one (1) System Engineer per service location forimageRUNNER ADVANCE Solutions if you wish to sell and support theimageRUNNER ADVANCE Essentials. This certification can be achieved by theSystems Engineer completing the imageRUNNER ADVANCE Solutions OnlineCourse after completing the required prerequisite imageRUNNER ADVANCESystems Course.

With all of these programs keep in mind that you will be required to complete allonline modules prior to attending class. Failure to complete all required onlinecourses will put you at risk of being sent home from class.

It is highly recommended that all of your Technicians and System Engineersresponsible for installing, configuring, and supporting these newproducts successfully complete the complete learning path of the trainingprogram.

Note: In keeping with our current support policy, only those technicians whohave successfully completed or who are enrolled in the training program will beentitled to live, phone-based support through our Technical Support Center(TSC). Self-Service Support (software downloads, knowledgebase, supportforums, technical publications) will continue to be available through our e-Support website for all technicians.

B. Certification

Technician certification for this series is required for authorization to sell thisproduct. The technician certification will be awarded when both the online andthe classroom portions of these programs are successfully completed on the

following models: imageRUNNER ADVANCE Systems imageRUNNER ADVANCE C2000 Series Hardware

C. Technician Training

Technician training is designed for field technicians and systems engineers whowill be responsible for the supporting the imageRUNNER ADVANCE C2000Series.

1. Online Courses Technician Training

The online Systems and Hardware modules are available on e-Support.You can view the course overview of each course for more detailed

information pertaining to the content of each course. You can also view theestimated time for completion of each module on the course content page.Each of the courses below are designed to teach theory, which will bereinforced during the hands-on activities in the classroom and will provideyour Technicians and Systems Engineers with the complete knowledgerequired for the installation, configuration, and support of theimageRUNNER ADVANCE C2000 Series.


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Rev. 1 Page 21

Online Modules (Table 4)

Course Name Course Code Required

Applied Technology 07TAT00B Yes (Prerequisite)

imageRUNNER ADVANCE Systems 09IRTC2U00E Yes (Prerequisite)

imageRUNNER ADVANCE C2000 Series 09IRTC200E Yes

Basic Color Principles 09TCT17E Yes

2. Classroom - Technic ian Training

Building on the eLearning modules, there is a three (3) day Systems,classroom program. These intensive 3 days will blend information taughtonline with the hands-on and practical application of the classroom. Eachstudent must then complete the online imageRUNNER ADVANCE C2000Series Training Course. This online course will focus on giving eachTechnician and Systems Engineer the ability to support the imageRUNNER

ADVANCE C2000 Series and meet the needs of your customers.

The Systems Classroom course will address the following components:

imageRUNNER ADVANCE Systems(Classroom)

Introduction/Overview

New UI & Remote UI

Send Options

Network Options

C2000 Series Client Functions

Print Expansion Options

imageRUNNER ADVANCE Security

imageRUNNER ADVANCE Essentials

UGW and CDS

imageRUNNER ADVANCE C2000Hardware (Online)

Introduction/Overview

Main Controller/Data Flow ImageProcessing

Image Formation

Fixing, Media Transport

Laser Exposure System

imageRUNNER ADVANCE C2000Accessories

3. Prerequisites

Prior to enrolling into the blended technician training program, each studentwill have to successfully achieve a certification of the Applied Technology (orequivalent) and Basic Color Principles courses.

4. Training Facilit ies

Training is available in each of the five Canon regional training centers.

Jamesburg, New Jersey Itasca, Illinois Norcross, Georgia Irvine, California Irving, Texas

The online portion is located in the eLearning Center on the e-SupportCenter website.
http://www.support.cusa.canon.com/http://www.support.cusa.canon.com/http://www.support.cusa.canon.com/http://www.support.cusa.canon.com/http://www.support.cusa.canon.com/


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Rev. 1 Page 22

D. Service Materials

Printed Service Manuals and Parts Catalogs will be provided for reference useonly in class at each of the technical training program locations and are notavailable for general purchase.

Service Manuals will be available in electronic format via download in theeLearning course and on the Canon e-Support Center website.An electronic

PDF file of Service Manuals will be made available to each student attendingthe class to copy onto a laptop at the course completion. The student will beprovided a printed TRG (Technical Reference Guide) that can be taken withthem upon completion of the class.

E. Student Feedback and Course Follow-up

All students attending the classroom course at a Canon regional training centerwill be asked to complete a 10-question feedback survey. In addition, allstudents completing the technical training classroom course will receive aTraining Survey approximately ninety (90) days after the class concluded. Thepurpose of this will be to find out how well each student was prepared to apply

his or her knowledge in the field. The feedback will be utilized to continue toenhance the classroom course.
http://www.support.cusa.canon.com/http://www.support.cusa.canon.com/http://www.support.cusa.canon.com/


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Rev. 1 Page 23

V. Servicing Notes

A. Power and Plug Requirements

Canon USA Inc. strongly suggests dedicated and properly grounded outlets forthese imageRUNNER ADVANCE devices and optional accessories. Beforeinstallation, confirm that dedicated NEMA receptacles are available for thesedevices.

The imageRUNNER ADVANCE C2000 Series Main Unit requires a dedicatedsingle-phase 120V/7.5A NEMA 5-15R receptacle for proper operation.

Confirm that either a single-phase 120V/7.5A NEMA 5-15R receptacle isavailable prior to installation.

Power and Plug Requirements for Main Unit and Accessories (Table 5)

Description Power Supply Plug Specifications

imageRUNNER ADVANCE C2000 Series 120 V / 7.5 A outlet NEMA 5-15P

Cassette Feeding Unit-AF1 From the Main Unit N/A

Inner Finisher-C1 From the Main Unit N/A

Card Reader-C1 From the Main Unit N/A

Main Unit Power Receptacle (Table 6)


NEMA 5-15 Receptacle


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Rev. 1 Page 24

B. Hardware Configuration Chart

Hardware Configuration Chart (Table 7)

C. Installation Weight & Dimensions

The imageRUNNER ADVANCE C2000 Series approximate weight anddimensions differ depending on how it is configured with the optionalaccessories.

Approximate Weight (Table 8)

Component Approximate Weight

imageRUNNER ADVANCE C2000 Series 192 lb 87 KgCassette Feeding Unit-AF1 61 lb 27.5 KgInner Finisher-C1 31 lb 14 KgCopy Tray-J1 .9 lb 438 gCard Reader-C1 .6 lb 272 gEnvelope Feeder Attachment-D1 2.6 lb 1.2 KgInner 2-way Tray-F1 1 lb 574g

Dimensions (Table 9)

Unit Height Width Depth

imageRUNNER ADVANCE C2000 Series 36.5 927 mm 11.25 286 mm 26.75 699 mm

Cassette Feeding Unit-AF1 9.75 248 mm 22.25 565 mm 25.625 651 mm

Inner Finisher-C1 10.25 260 mm 27.5 699 mm 21.25 540 mm

Copy Tray-J1 5.625 143 mm 14.375 365 mm 14.625 371 mm

Card Reader-C1 1.25 32 mm 3.5 89 mm 3.875 98 mm

Envelope Feeder Attachment-D1 3.25 83 mm 17.25 438 mm 12.125 308 mm

Inner 2-way Tray-F1 3 76 mm 16.75 425 mm 16 406 mm

Note: The above dimensions are for reference only and should not beconfused with the required space for installation.


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Rev. 1 Page 25

Dimensions Diagram (Table 10)

InnerFinisher-C1

5.25(133 mm)

Main Unit22.25 (565 mm)

Copy Tray14.75

(375 mm) Depth26.75 (699 mm)

Width41.875 (1064 mm)

Height46.25

(1175mm)(Includes CassetteFeeding Unit AF1)


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Rev. 1 Page 26

D. Installation Space Requirements

The imageRUNNER ADVANCE C2000 Series approximate installation spacerequirements will differ depending on its configuration with optional accessories.

Installation Space (Table 11)


Main Unit Only

Includes opening space for the Main Unit doors

[1] Main Unit


Common Configuration

Includes opening space for the Main Unit and Accessory doors

[1] Main Unit [2] Inner Finisher-C1

[3] Copy Tray-J1

[2]

[1]

[3]

[1]


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Rev. 1 Page 27

Notes: Provide 19.75 (500mm) on the sides and the front of the machine for

unrestricted operation, including the opening of the main unit and accessorydoors.

With the main unit only, provide at least 4 (100mm) behind the machine to thewall for unrestricted operation, including the opening of the main unit doors.

With the Copy Tray-J1 attached, provide at least 10 (250 mm) behind the

machine to the wall for unrestricted operation, including the opening of themain unit and accessory doors.

Do not place anything around the machine. Especially, do not place anythingaround the breaker, as doing so may prevent access to the breaker in anemergency, possibly resulting in personal injury.

E. Estimated Installation Times

Estimated installation times shown are based on an out-of-box main unitinstallation and optional accessories and can be achieved only with four or moreservice technicians experienced with the imageRUNNER ADVANCE C2000Series. Installation times shown in theEstimated Installation Times (Table 12)

below are the required times for installation starting from an unpacked condition.It is calculated based on man-hours and is for reference purposes only.

Actual work times may differ from the estimated times shown in the table. Referto the imageRUNNER ADVANCE C2000 Series Service Manual for furtherdetails.

Note: Estimated work times for reference purposes and are subject to change.

Estimated Installation Times (Table 12)

Description Estimated Time (Up to)

imageRUNNER ADVANCE C2000 Series Main Unit 17.1 min.

Cassettes Feeding Unit-AF1 10.3 min.

Copy Tray-J1 0.5 min.Inner Finisher-C1 10.4 min

Inner Finisher Additional Tray-A1 15 min.

Inner 2way Tray-F1 2.4 min.

Card Reader-C1 11.6 min.

Utility Tray-A2 8.7 min.

Super G3 FAX Board-AH1 8.7 min.

Super G3 2nd Line FAX Board -AH1 13.8 min.

Voice Operation Kit-C2 12.3 min.

Expansion Bus -F2 11.8 min.

Voice Guidance Kit-F2 12.6 min.

USB Device Port-C1 16.7 min.

Removable HDD Kit-AE1 12.1 min.

Copy Control Interface Kit-A1 6.0 min.

Envelope Feeder Attachment 4.9 min.

Multi Media Reader/Writer-A2 13.3 min.


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Rev. 1 Page 28

F. License Management System (LMS)

Optional software features are preinstalled on all new units. To activate thesoftware programs, the feature must be licensed through the LicenseManagement System (LMS) server. This replaces the need for additionalhardware or dongles to activate new software.

The LMS is a server based software license program. Each purchased software

application package contains a License Access Number certificate with thedocumentation. The Dealer must enter the license access number and theimageRUNNER ADVANCE serial number into the LMS server to generate alicense Key. The LMS Server can be accessed through URL:http://www.canon.com/lms/ir/.

If there are activation or installation problems contact the Technical SupportCenter. Be prepared to provide the product serial number, license accessnumber, and license key.

Note:

The software is preinstalled on the imageRUNNER ADVANCE device,only a valid license key will enable the software feature (no additionalpackaged software is available or required).

The license access number is packaged with the purchased softwareoption. Lost license access will not be replaced.

The imageRUNNER ADVANCE device serial number can be found inthe counter check screen.

Activated software programs will not be impacted by normal serviceactivity (e.g., HDD replacement).
http://www.canon.com/lms/ir/http://www.canon.com/lms/ir/http://www.canon.com/lms/ir/


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Rev. 1 Page 29

G. Recommended System Engineer Requirements

For a Canon copier dealership, a System Engineer12

(SE) is recommended forworking with Canon connectivity products and should have the following basic

job functions:

Systems integration (pre-sale and post-sale) Installation Education of customers and dealership personnel Troubleshooting

In order to successfully perform these tasks, it is crucial that the SE have strongcomputer skills and working knowledge in the following areas (listed in order ofimportance):

The major computer platforms (IBM compatible and Macintosh) Computer hardware (including cabling) & software (including drivers) Operating systems:

o Windows NT 4.0Workstation/Server

o Windows Server 2003(32 bit and 64 bit versions)

o Windows XP Home/Professional

(32 bit)

o Windows XP Professional x64

(64 bit)o Windows 2000

Professional/Server/AdvancedServer

o Mac OS versions 10.1.5 and up(PS/PCL)/10.2.8 10.4.2 (UFR II)

Network Operating Systems: Novell NetWare 3.x, 4.x, 5x, and 6.x Windows NT/2000/2003 Mac OS X Protocols:

o TCP/IP o NetBIOSo IPX/SPX o AppleTalk

Printing Scanning In addition, computer skills and working knowledge in the following areas

may also be helpful: Other computer platforms (mainframe and UNIX) Networking Basic electronics

Education/Training, (listed in preferred order), of a successful Canon dealershipSE are:

Novell CNA or Novell CNE / Microsoft MCSE certification A Canon copier Service Technician with two years of experience centered

on connectivity products. A degree in computer science, engineering, or a computer technician with

two years of experience is required in the above areas.

12A System Engineer (SE) is a professional title often used by hardware vendors for individuals who perform systems related tasks,such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.


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Rev. 1 Page 30

H. Upgrading (Service Support Tool)

The Service Support Tool (SST) (Version 4.32 or later) is available via theCanon e-Support Center for updating the following system components:

System Software stored on the HDD Language MEAP Cont HD Format Remote User Interface (RUI) stored on the HDD BootROM stored on a Flash Double Inline Memory Module (FDIMM) on the

Main Controller Printed Circuit Board (PCB)

These imageRUNNER ADVANCE devices support firmware download from theSST and a USB memory stick. When the hard disk drive is replaced, the SST isused to format the new HDD and load software.

I. Computer Requirements for Upgrading

Canon USA strongly recommends that dealers have a computer (desktop orlaptop) available for use as a primary servicing tool to adequately service theimageRUNNER ADVANCE C2000 Series.

The following are the recommended Desktop PC or laptop specifications13

touse for the download:

1) CPU: Celeron 400 MHz or higher

2) Memory: 512MB of RAM or higher

3) Free HDD Capacity: 1 GB or more of available hard disk space

4) Monitor Resolution: VGA (640x480)

5) 16 Bit Color

6) Serial Port: RS-232C (D-sub 9-pin connector)

7) Network Connection 10Base-T/10Base-TX or presence of PCMCIA slot(for Ethernet card)

8) CD-ROM Drive (If not equipped, use network to copy from CD-ROM toPC)

9) Operating System: Windows XP, Windows 2000, Windows Vista

10) Download tool (software): SST version 4.32 or later

Necessary Cables: Cross-Over Ethernet Cable

The RS-232C cable is included with the Downloader PCB Assembly(FY9-2034-000).

13Specifications are subject to change without notice.


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Rev. 1 Page 32

Main Unit Consumables List (Table 13)

Description Part Number7 Quantity

Estimated Life

(copies/prints14

)

RemarksimageRUNNER

ADVANCE

C2030 C2020

GPR-36 Black Drum Unit 3786B004BA 1 56,000 40,000 Based on a 30% Color Ratio

GPR-36 Cyan Drum Unit 3787B004BA 151,000 36,000 Based on a 100% Color RatioGPR-36 Magenta Drum Unit 3788B004BA 1

GPR-36 Yellow Drum Unit 3789B004BA 1

GPR-36 Black Toner 3782B003AA 1 23,00015

GPR-36 Cyan Toner 3783B003AA 1 19,00015

GPR-36 Magenta Toner 3784B003AA 1 19,00015

GPR-36 Yellow Toner 3785B003AA 1 19,00015

L. Periodically Replaced Parts

The imageRUNNER ADVANCE C2000 Series does not have Periodically

Replaced Parts.M. Customer Replaceable Parts

The imageRUNNER ADVANCE C2000 Series is designed to allow the end-userto replace some of the consumable parts (service parts) with the permission ofthe Dealership in particular the Drums. In doing so, the Dealership will applyless-service to the device and reduce the number of service visits.

14Value is based on LTR sized paper and the Color Ratio. Estimated average values in the field, based on data from supplier. Datais subject to change depending upon many factors including, without limitation, monthly copy volume, environment, type of imageprinted and customer handling of the equipment.

15Estimated 5% toner coverage on LTR sized paper.


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Rev. 1 Page 33

N. Consumable Parts

Consumable parts are defined as those parts having a limited yield that will bereached during a customers specific machine operation and should be replacedas needed. Examples of consumable parts may include but are not limited tofeed rollers, cleaner blades, etc. The consumable parts provided below showan estimated yield to assist in the initial parts/supplies planning.

Note: All consumable parts shown in the below tables are for referencepurposes only and are subject to change without notice.

Main Unit Consumable Parts List (Table 14)


Estimated Life

(copies/prints14

)Remarks

Multi-purpose Tray PickupRoller

RM1-6177-000 1 150,000 sheets

Multi-purpose TraySeparation Roller

RM1-6178-000 1150,000 sheets

Cassette 1 Pickup Roller RM1-6175-000 2 150,000 sheets

Cassette 1 Separation Roller RM1-6176-000 1 150,000 sheets

Cassette 2 Feed Roller FC6-7083-000 1 150,000 sheets

Cassette 2 Pickup B Roller(For CCN only)

FC7-9502-0001

150,000 sheets

Cassette 2 Separation Roller FC6-6661-000 1 150,000 sheets

ITB Unit FM3-8240-000 1 150,000 pages

Secondary Transfer OuterRoller

RM1-7928-000 1 150,000 pages

Fixing Assembly FM4-6227-000 1 150,000 pages 120V

Waste Toner Container FM3-8137-000 1 15,000 pages

Intermittent printing of 2sheets (LTR plain paper) perjob, Image ratio: 5% (eachcolor), LTR, color ratio: 100%Replacement by user.

DADF-AC1 Consumable Parts List (Table 15)


Estimated Life

(copies/prints14

)Remarks

Pickup roller FM3-6892-000 1 80,000 pages

Separation Pad FL2-9942-000 1 80,000 pages

Feed Guide (Dust-colleting tape) FL3-2942-000 1 40,000 pages

Stamper FB5-9410-000 1 7,000 pages

Cassette Feeding Unit-AF1 Consumable Parts List (Table 16)


Estimated Life

(copies/prints14

)Remarks

Feed Roller FC6-7083-000 1 150,000

Feed Roller (For CCN only) FC7-9502-000 1 150,000

Separation Roller FC6-6661-000 1 150,000


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Rev. 1 Page 34

O. Periodic Maintenance

Some parts of the machine must be periodically maintained and/or replaced ona periodic basis to ensure a specific level of machine performance. These partsare likely to affect the performance once they fail even in the absence ofexternal change or damage. Whenever possible, plan their replacement so thatit will coincide with a scheduled service visit.

Main Unit Period ic Maintenance (Table 17)

Part Name

Estimated Timing

RemarksEvery

50,000

(sheets)

Every

150,000

(sheets)

Others

: Replacement (Consumable parts) : Cleaning : Lubrication : Adjustment : Inspection

Dust-Proof glass Cleaning with Dust-blocking glassCleaning tool

Fixing Assembly

ITB Unit

Registration Patch Sensor

Secondary Transfer Outer Roller

Pre-Secondary Transfer Outer Guide

Waste Toner Container Plain paper, Intermittent printing of 2sheets per job, Bk color, image ratioat 5% 60k sheets

Registration Roller

Pre-Registration Guide

Merging Roller

Duplex Feed Upper Roller

Duplex Feed Lower Roller

Cassette 1 Pickup Roller

Cassette 1 Separation Roller

Cassette 2 Feed Roller

Cassette 2 Separation Roller

Cassette 2 Vertical Path roller

Multi-purpose Tray Pickup Roller

Multi-purpose Tray Separation Roller

Second Delivery roller

Third Delivery Roller


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Rev. 1 Page 35

P. Special Tools

In addition to the standard tools used to service these devices, the followingspecial tools should also be carried according to its rank when servicing animageRUNNER ADVANCE C2000 Series.

Special Tools (Table 18)

Description Part Number7 Rank Appearance Remarks

Digital Multimeter FY9-2002-000 A

Use for electrical checks; foradjustment of laser power incombination with the laserpower checker.

Tester Extension Pin FY9-3038-000 AUsed as a probe extensionwhen making electrical checks.

Tester Extension Pin(L Shaped)

FY9-3039-000 AUsed as a probe extensionwhen making electrical checks.

CA-7 Test Sheet FY9-9323-000 AUsed for adjusting/checkingimages.

Loupe CK-0056 B Used for checking images

Rank Description

A: Each service person is expected to carry one.

B: Each five or so service persons are expected to carry one.

Refer to the imageRUNNER ADVANCE C2000 Series Service Manual forcomplete details.

Q. Solvents and OilsSolvents and Oils (Table 19)

Name Uses Compositi on Remarks

AlcoholCleaning; e.g., glass, plastic,rubber; external covers.

Fluoride-family hydrocarbon

Alcohol Surface activating agent

Water

Do not bring near fire Procure locally

Substitute: IPA (isopropylalcohol)

Lubricating oilLubrication; i.e., drive areas,friction areas.

Silicone oil Tool No.: CK-0551 (20 g)

Lubricating oil Lubrication; e.g., scanner rail Silicone oil Tool No.: FY9-6011 (50 cc)

Conducting greaseLubrication; e.g., edge ofsecondary transfer roller, drumheater sliding area.

Fluorine poly wthyl

Polytetra fluoruneethylene

Tool No.: FY9-6008 (75 g)


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Rev. 1 Page 36

R. Soft Counter

The imageRUNNER ADVANCE C2000 Series uses soft counters to track itsfunctional copy use. The control panel can display up to eight (8) counters onthe counter status check screen (when the counter check key button on thecontrol panel is pressed). By default, the imageRUNNER ADVANCE C2000Series displays six (6) counters on the counter status check screen.

The Table below indicates the default counter configurations of theimageRUNNER ADVANCE C2000 Series on the counter status check screen.

Soft Counter (Table 20)

CounterCounter Description

(from Service Manual)DefaultDisplay

Adjustabil ity ofDisplay

1 101: Total 1 OnMay be Swapped to

different Total Counter viaService Mode setting *

2 108: Total (Black 1) On

May be Changed viaService Mode setting toany available counter

3229: Copy

(Full Color + Single Color/Large)On

4230: Copy

(Full Color + Single Color/Small)On

5321: Print

(Full Color + Single Color/Large)On

6322: Print

(Full Color + Single Color/Small)On

7 Not Displayed Off

8 Not Displayed Off

Refer to the imageRUNNER ADVANCE C2030/C2020 Series Service Manualfor complete details on the Soft Counter configurations.


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Rev. 1 Page 37

S. MEAP Counter

In addition to the Soft Counter function, a MEAP Application Counter counts thenumber of prints and scans per MEAP application. There are two methods todisplay the MEAP Application Counter value. The MEAP counter can be viewedfrom a web browser through a network connected PC with the MEAP device bylogging into the SMS Application/License Information page.

To view the MEAP counter from the device itself, press Counter Check on thecontrol panel, then from the LCD screen, press the MEAP Counter button.

Each MEAP application has its own counter. The number of applications thatcan be installed on an imageRUNNER ADVANCE C2000 Series is directlyrelated to the number of counters available. There are twenty (20) countersavailable for MEAP applications. However, this device uses one (1) MEAPapplication counter for the optional Universal Send. Therefore, the number ofadditional MEAP applications that can be installed is nineteen (19).

There are three types of MEAP applications:

Applet - a user interface for the application is on the control panel of the

copier. Servlet - a remote user interface is available for the application. Esplet - there is no user interface for the application.

Applet type applications used directly from the control panel are limited to nine(three tabs in each pane times three panes).


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Rev. 1 Page 38

VI. Suggested End-User Customer Service Offerings

A. Monthly Copy Volume

Note: The maximum monthly volume (print/copy) represents the maximumnumber of pages the machine can produce within a one-month period (basedupon letter size paper). However, the device should not be used to produce thisor a greater volume on a consistent monthly basis.

Monthly Copy Volume (Table 21)

Model Optimum PCV Duty Cycle

imageRUNNER ADVANCE C2030 Approximately 3,000 - 20,000 Up to 95,000

imageRUNNER ADVANCE C2020 Approximately 2,000 - 15,000 Up to 58,000

Monthly Print Copy Volume Definitions (Table 22)

Monthly PCV Type Descript ion

Optimum PCV

This is the print/copy volume range that the equipment was intendedto run on a regular basis to maintain a high level of performance andprint/copy quality. Running the equipment within this range ensures

that no undue stress is placed on components, and it allows time forthe proper servicing and maintenance of the equipment.

Duty Cycle

On occasion, the machine can produce up to the above prints/copies.However, sustained use of the machine at this level, will significantlyimpact the long term performance and durability of the machine. Youshould expect an increase in the number of service calls and downtime during periods of maximum production use.

B. Limited Warranty Support

1. End-User Limi ted Warranty Condit ions

imageRUNNER ADVANCE C2030/C2020 Series Limited Warranty

Ninety

Documents

iR ADV C2000 Series SG02 Final