Isabel EchevarriaTel:    904 525-4797

Email: Guoco1@yahoo.com

8+ years of professional experience as business analyst. Excellent written and communication skills in English and in Spanish. As a business analyst, communicate directly with the stakeholders and gather details of project requirements. Knowledge and experience in Agile software development process and tools, which is used to obtain a better grasp of the business process and improve it to make the business effective and efficient by the gathering of detailed requirements and developing business scenarios. Contributed to converting the requirements into effective documentation.

TECHNICAL SKILLS:________________________________________________________

    Proficient in Rational Requirements Composer and Rational Team Concert    Microsoft Office tools namely Excel, Outlook, PowerPoint, Word and Visio.     Knowledge in AQT.    Proficient in MSP (Mortgage Servicing Package), which is a system that is used to service mortgages

throughout the U.S. Basic knowledge of Microsoft SQL Server 2012

BUSINESS SKILLS:___________________________________________________________

Preparation of documentation for business requirements such as use cases, business rules, and process diagrams.

Extensively worked with various tools like Microsoft Visio, which is used for creating business process diagrams for requirements gathering.

Knowledge of system design and development required for business process. Problem solving skills (evaluate risk then mitigate that risk through newly created business processes 1 year plus knowledge Agile ‘Open Up’ SDLC. Excellent oral communication skills in English and Spanish. Prior work in Business Analysis and Business Modeling. Experience in performing gap analysis as well as risk assessment of current functionality Analysis of current business processes to further develop new functionality Extensive knowledge of the mortgage industry from loan boarding to foreclosure. Customer Service - Work with clients to guide them through troubleshooting of the application as well

as through implementations of new products.

PROFESSIONAL EXPERIENCE:________________________________________________

Black Knight Financial Services, Jacksonville, Fl., USABusiness Analyst (October 2007- Present)Responsibilities:

    Elicit and document requirements for projects involving automated processing of mortgage payments, automated processing of suspense funds and automated processing of consumer loans.

    Created and documented business rules for projects involving mortgages and the automated processing of payments.

    Documented use cases for scenarios    Prepared Visio diagrams for business processes as well as business rules.    Performed analysis to determine the level of impact new products would have on current functionality

within our area.    Participated in various team formations to determine impact across various projects within the company.

    Completed all required online training required for my area of expertise as instructed by management (Cash).

    Provided production support for all of our products     Performed light testing of functionality which included conditioning of loans and environment set up.    Currently providing support for the implementation of a three current products that we offer for new

clients.

Citi Mortgage f/k/a ABN-AMRO Mortgage Group, Jacksonville, Fl., USACash Management Representative (September 2002-October 2007)Responsibilities: 

    Responsible for processing payments on mortgage loans and balance completed work utilizing a cashiering workstation.

    Processed payoffs as well as mis-application reversals.      Performed the daily balancing of all incoming work for three of our locations under strict deadlines as

well as reconciling our mortgage payment clearing account.     As special projects arose within the department, provided support in order to facilitate the completion of

said projects.     Completed daily cash movement relative to general ledger accounts.

Pro-Construction, Inc., Norcross, GeorgiaAdministrative Assistant (Jan 2001- March 2002)Responsibilities:

     Responsible for all administrative aspects relating to the office including, answering incoming calls, scheduling meetings between homeowners and estimators, sending incoming faxes, and ordering office supplies.

     Prepared estimates bases on the estimator’s initial notes to ensure accurate costs for insurance losses.      Processed and distributed weekly payroll as well as processed new hires and layoff documentation.

Languages Known:English, Spanish

Education:    Associate in Arts Degree, Florida State College at Jacksonville Bachelors of Applied Science (Supervision and Management) - Florida State College at Jacksonville Training through internal tools including requirements solicitation and management, behavioral skills

within the workplace, the software development cycle, web design, and Microsoft products.