ISO/TS 16949:2002 WTA TS16949QS-90001998 ISO/TS 169492002
AgendaModule 1Module 2ISO/TS 16949:2002 Module 3 ISO/TS 16949:2002 Module 4ISO/TS 16949:2002Module 5ISO/TS 16949:2002
1979BS 57501981Q 101(Quality System Standard) 1983Chrysler SQAM (Supplier Quality Assurance Manual)1987ISO 9000 GM TFE(Targets for Excellence)1994ISO 9000 QS-90001995QS-90001998QS-90001999ISO/TS 16949 ISO 9001:1994(Version 1)2000ISO RevisionISO9001:2000 2002ISO/TS 16949ISO 9001:2000 (Version 2)
ISO/TS 16949:2002ISO/TS 16949:2002: (IATF) (JAMA) ISO/TC 176, 1999 ISO/TS 16949:2002 ISO9001:2000
Membership of the IATF (International Automotive Task Force);
QS-9000, VDA 6.1, EAQF 94 and AVSQ 94 to ISO 9001:2000 QS-9000 200612VDA 6.1 EAQF 94200312AVSQ 94200312 ISO/TS 16949:2002
! QS-9000 2006-12-15 : VDA 6.1 (German)ISO9001:2K AVSQ (Italian)EAQF (French)
ISO/TS 16949:2002 . , ISO/TS 16949 :QS-9000 (America)VDA 6.1 (Germany)AVSQ (Italy)EAQF (France)JAMA (Japan)
Ford, GM, Daimler Chrysler, PSA Peugeot-Citroen, Renault, Fiat, BMW, Daimler Benz, Volkswagen, ISO/TS 16949:2002ISO/TS 16949:2002
300 issuedby Jul 2003
Module 2ISO/TS16949:2002 2003-1
Eligibility for ISO/TS16949:2002Applicability of TS16949:2002 Certification :Any organisation in the automotive supply chain meeting the eligibility criteria can obtain certification Any motor-powered vehicle can be considered as automotive Therefore, suppliers in the Heavy Truck, Motorcycle, Construction Vehicle supply chains can obtain certification to TS16949:2002 ,TS16949:2002
Eligibility for ISO/TS16949:2002Eligibility requirements for TS16949:2002 Certification :Relevant to automotive-related products only Applicable only to sites where production or service parts are manufactured Site is defined as a location at which value added manufacturing processes occur Manufacturing is defined as the process of making production materials, parts or assemblies, or heat treating, painting, plating services ,,,
Eligibility for ISO/TS16949:2002Note that this eligibility criteria for means that some organisations currently certified to QS-9000 will not be eligible for TS16949:2002 registration QS-9000 TS16949:2002
For example, Stockists
Eligibility for ISO/TS16949:2002Any organisation who manufactures products which are automotive-related, but are not currently within the automotive supply chain may be accepted for certification activity These situations are to be managed by the individual certification body, not by any IATF ruling IATF
Eligibility for ISO/TS16949:2002For organisations who manufacture general products (such as bulk chemicals, paints or raw steel for example), which could be automotive or non-automotive, there must be evidence that they have at least one automotive customer ,,, The key issue is that the product is used in the automotive supply chain, even though the same product may be manufactured for a variety of sectors ,
Module 3 ISO/TS16949:2002
ISO/TS 16949:2002 , : , , , , PDCA
QUALITY MANAGEMENT PROCESS MODELContinual improvement of the quality management systemCustomerCustomer
RequirementsSatisfactionManagement responsibilityResourceManagementMeasurement,analysis andimprovementProductrealizationProduct outputinput
Basic Process Model
OutIn76543281InInInInInInIn Out Out Out Out Out Out Out ISO/TS 16949:2002
Process OutputInputWith whatWith WhoHowWhat result
COP SP BP
Customer Oriented Processes Support Processes Management Processes
Customer Oriented Processes///
Support ProcessesDocument controlControl of recordsCustomer satisfactionInternal auditPurchasingTrainingEtc.
Management ProcessesManagement commitmentCustomer focusQuality policy Etc
Input:Output:With who:With what:How:What result:
Input: Customer requirement, Regulation, Business plan,, Previous experience, Customer ReOutput: Quotation report With what: BOM, Spec, FMEA, Material price listHow: SOP, Risk analysis method, cost analysis WI With who: management, Purchasing, Engineering, QA, Financial, CustomerWhat result: Response cycle, error rate, Conversion rate with good profit, Quotation case
Sales: Quotation turn over, quotation case, sales volume, Profit, customer satisfaction rating, service response time.
Customer complaint: Response time, reject rate, repeated problem case. Production: Production efficiency, poor quality cost, Kaizen cases, OJT achievement, CPK/PPK.
Quality Assurance: Customer complaint cases, poor quality cost, defect rate, lead time for problem solving, operation cost.
Training: Training accomplishment, pass rate for evaluation, Human error cases in defect.
Employee motivation: Quit rate, absenteeism, Quality objective achievement in each section, employee satisfaction survey, kaizen cases,5S rating.
Purchasing: Supplier quality/delivery performance, cost down, development achievement,premium freight
R&D: Cost, lead time, critical path, quality risk, operation cost, complaint due to R&D, VA/VE cases
Shipping: On-time delivery, premium freight.
Module 4ISO/TS 16949:2002
QS-9000, EAQF94, AVSQ94VDA6.1 ()
3.1 ISO 9000:2000 .ISO 9000:2000 ,
Clause 4Quality management system
4.2.2 NOTE(TS Edition 1 clause 184.108.40.206, NEW against QS-9000)
220.127.116.11 (TS Edition 1 clause 18.104.22.168, QS-9000 clause 22.214.171.124)
4.2.4 & 126.96.36.199 (TS Edition 1 clause 4.16.1, note 1, NEW against QS-9000)., . identification, storage, protection, retrieval, retention time and disposition of records.
NOTE 1 . NOTE 2
Clause 5 Management responsibility
5.1.1(NEW against TS Edition 1 and QS-9000)
188.8.131.52 -(TS Edition 1 clause 184.108.40.206, NEW against QS-9000)
. NOTE .
220.127.116.11 (TS Edition 1 clauses 18.104.22.168.3 and 22.214.171.124.2, QS-9000 clause 126.96.36.199, plus note to 188.8.131.52.a - 3rd bullet NEW against QS-90000)
,. . .
5.5.2 1 (TS Edition 1 clause 184.108.40.206.2, QS-9000 clause 220.127.116.11.f)
,, , , .
18.104.22.168 (TS Edition 1 clauses 22.214.171.124 and 4.2.8, QS-9000 clause 126.96.36.199 - bullets 2 & 3 NEW against QS-9000)
. , (see 8.4.1 and 8.5.1). ,:
188.8.131.52 (NEW against TS Edition 1 and QS-9000)
Note: TS Edition 1 and QS-9000
Clause 6Resource management
6.2.2.(TS Edition 1 clause 184.108.40.206, QS-9000 clause 220.127.116.11 - bullet 2 NEW against TS Edition 1 and QS-9000)
18.104.22.168 (TS Edition 1 clauses 4.18.1 and 4.18.2, QS-9000 clause 4.18 - notes NEW against QS-9000)
.,,,/. . NOTE 1 . NOTE 2 .
22.214.171.124(TS Edition 1 clause 4.18.3, NEW against QS-9000)
126.96.36.199 (TS Edition 1 clause 4.1.6, NEW against QS-9000)
,,.. (see 6.2.2 d).
6.3.1, (TS Edition 1 clause 4.2.5, QS-9000 clause 188.8.131.52 - note NEW against TS Edition 1 and QS-9000)
,. ,, NOTE .
6.3.2 (TS Edition 1 clause 184.108.40.206, QS-9000 clause 4.9.b.2)
6.4.1 (TS Edition 1 clause 220.127.116.11, QS-9000 clause 18.104.22.168)
6.4.2 (TS Edition 1 clause 22.214.171.124, QS-9000 clause 4.9.b.1)
6.4.2 (TS Edition 1 clause 126.96.36.199, QS-9000 clause 4.9.b.1) Hint:
5S + S (safety)= 6S
Clause 7Product realization
7.1 (TS Edition 1 clause 188.8.131.52 note 1, NEW against QS-9000)
NOTE 3 . ,
7.1.1 (TS Edition 1 clause 184.108.40.206, NEW against QS-9000)
7.1.2 (TS Edition 1 clause 220.127.116.11, QS-9000 clause 18.104.22.168)
7.1.3 (TS Edition 1 clause 22.214.171.124, QS-9000 clause 4.4.11)
7.1.4 (TS Edition 1 clause 126.96.36.199, QS-9000 clause 4.2.4)
. ,,,. Continued >>>
7.1.4 (continued)(TS Edition 1 clause 188.8.131.52, QS-9000 clause 4.2.4)
,,,,(,/) .,/,,. NOTE 1 .NOTE 2 .
(TS Edition 1 clauses 4.19.1 note and 184.108.40.206, QS-9000 clause 4.19 note -note 2 NEW against TS Edition 1 and QS-9000, note 3 NEW against QS-9000)
NOTE 1 . NOTE 2 , ( See 220.127.116.11). NOTE 3 c) ,, ,,,,.
18.104.22.168 (TS Edition 1 clause 22.214.171.124, QS-9000 clause 126.96.36.199)
188.8.131.52 (TS Edition 1 clause 184.108.40.206, QS-9000 clause 220.127.116.11)
18.104.22.168 (TS Edition 1 clause 22.214.171.124, QS-9000 clause 126.96.36.199)
,,(, , ).
7.3 (NEW against TS Edition 1 and QS-9000)
188.8.131.52 (TS Edition 1 clause 184.108.40.206, QS-9000 clause 220.127.116.11) , :/, FMEAs ,,. NOTE ,,, , .
7.3.2 (TS Edition 1 clause 18.104.22.168, QS-9000 clause 4.4.4)
NOTE (see 22.214.171.124) .
126.96.36.199 (TS Edition 1 clauses 188.8.131.52, 184.108.40.206 and 220.127.116.11,QS-9000 clauses 4.4.4 and 18.104.22.168 - point 3 NEW against QS-9000),