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SAM
SAM
SAM
IAF
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IBM (2002)
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SAM
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Raymond Papp ][
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[7] ITGI, Control Objectives for Information and related Technology (COBIT), Ver 4.1, Apr 2007.
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[11] S Taylor, M.Iqbal, and M.Nieves, ITIL V3 Service Operation. Norwith,UK: TSO 2007
[12] H. M. Chen, "Towards Service Engineering: Service Orientation and Business-IT Alignment," in 41st
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[15] H. M. Chen, "Towards Service Engineering: Service Orientation and Business-IT Alignment," in
41st Hawaii International Conference on System Sciences (HICSS), 2008.