Knowledge Management
. (Knowledge) (Meaning) 4 1: (Best practices) 2:
Knowable space (Good practice) (Sense and respond) expert
classic 3: (Complex)
4: Chaotic Crisis management
4 ()
(2) (Low profile)
(Knowledge Management, KM) (Explicit)(Tacit) (4) KM (Community
of Practice)
KM 1.
2.
(Trust) (Mutual respect)
3. Technology
KM
4.
5. (Knowledge Asset) KM (One person) ()
(Better practices) (Best practices)
__________________________________________
1. - 25472. Knowledge Management Training Workshop for
University Executives 20 21 25463. Productivity Talk Special : - 25
25474. Kurtz, C.F .and D.J. Snowden; The New Dynamics of Strategy:
Sense-making in a complex and complicated world. IBM System Journal
Vol. 42 No. 3, 2003.
1. 2. 3. 4. 5. 6. CoP (Comunity of Practice)7. 8. 9. KM
(Knowledge Management : KM)
2
1. (Tacit Knowledge)
2. (Explicit Knowledge)
. 4
1.
2.
3. 4.
6
(1) (2)
(3) (4)
(5)
(6) 6 (Explicit Knowledge) (Tacit Knowledge) ( ) () () Operation
Effectiveness 4 (1) (Responsiveness) (2) (Innovation) (3)
(Competency)
(4) (Efficiency) /
1
:
(Knowledge Process)
1.
2.
3.
3 ..2546 KM (Desired State) KM 2549 / / 1 (KM Process) (Change
Management Process) KM KM
(Knowledge Management) 7
1.
2.
3.
4.
5. (IT) Web board 6. Explicit Knowledge Tacit Knowledge
7.
KM KM KM ( Hierarchy of needs ) Mcgregor (DOPA KM Team)
1. Knowledge is Power : 2. Successful knowledge transfer
involves neither computers nor documents but rather in interactions
between people. (Thomas H Davenport)
: 3. The great end of knowledge is not knowledge but action
: 4. 4. Now the definition of a manager is somebody who makes
knowledge productive
: KM KM
.. . . 4
1.
2. 8
3.
4. (empower)
4 collective learning (interaction learning through action)
. (Knowledge Management - KM) (Learning Organization) 6 2548 2
HS05 (KM) (Learning from Teaching)
(KM Action Plan) ..2549 ... 30 ..2549 2
1. (KM Process)
2. (Change Management Process)
2 15 /
2 (1) Explicit
(2) (2) Tacit (Community of Practice : CoP)
Knowledge Management (Learning Organization) "" "" 2545 ..2546
11
CoP(Community of Practice)
practice CoP
CoP
CoP
CoP
CoP
P CoP
: :
CoP
CoP
CoP CoP CoP
CoP
CoP
CoP
CoP
/
CoP
CoP CoP
(card catalog) CoP
Software computer
2-3
DOPA KM Team CoP Cop Cop CoP (Dialogue) (Deep Listening)
(Cop) . ( CoP ) 3 (1) ( KM ) (2) ( Communication ) (3) CoP KM
3.1 3.2 3.3 3 3.4 3.5 3.6 CoP 3.7
(CoP) KM KM 2549 ... / (KM Action Plan) / / / 1 ./ KM KM KM
KM
1. (CEO) ( KM) () KM ,
2. (Chief Knowledge Officer, CKO) / / /, , (Empowerment), Share
, ,
3. (Knowledge Facilitator , KF) () (), , - - - (Peer Assist) - -
(CoP-Community of Practice) -
4. (Knowledge Pracititoner, KP) 90-95 (Explicit Knowledge) /
5. (Network Manager)
INCLUDEPICTURE "http://www.dopa.go.th/iad/km/platoo2.gif" \*
MERGEFORMATINET
INCLUDEPICTURE "http://www.dopa.go.th/iad/km/platoo4.gif" \*
MERGEFORMATINET
http://www.dopa.go.th/iad/subject/lo_iad.html
KM
Knowledge resides in the users and not in the collection. (Y.
Maholtra)
KM is a Journey, not a destination. (Warick Holder, IBM, 20 Nov
2003, Chiangmai)
A little knowledge that acts is worth more than much knowledge
that is idle. (Kahlil Gibran)
Knowledge is a key asset, but it is often tacit and private.
Knowledge is not what you know, but is what you do.
Successful knowledge transfer involes neither computers nor
documents but rather interactions between people. (Mason &
Mitroff, 1973)
Shift from error avoidance to error detection and correction
PAGE 7Knowledge Management
