Kommunikáció angol h

1. TÉTEL

Ön egy vállalat igazgatójának asszisztense. Telefont kap a külföldi partner titkárnőjétől, hogy a kinti főnők betegsége miatt a hétfői tárgyalás elmarad.

Érdeklődjön udvariasan a főnök hogyléte felöl! Egyeztessen új időpontot és helyszínt!

A=VizsgázóB=Vizsgáztató

A: International Logistics Plc, … speaking. How can I help you?

B: Good morning! …… speaking from Bestbusiness Plc. I’m terribly sorry but we have to put off the meeting. My boss, Mr Brown has caught the flu.

A: I’m very sorry to hear that. I hope it’s not very serious.

B: He’ll be back at work next week. I would like to make a new appointment.

A: Certainly. No problem. What about next Thursday at 10 o’clock?

B: That’ll be fine. At the same place?

A: Certainly! Give my best wishes to Brown. I hope he’ll get better soon!

B: Thank you for your help. Bye!

A: Bye!

2. TÉTEL

Ön arra az elhatározásra jut, hogy szeretne részt venni egy szakmai továbbképzésen mely 120 órás, heti 2 alkalom délutánonként

Beszéljen főnökével munkaidő kedvezményről, vállalati támogatásról! Érdeklődjön a tanfolyam elvégzése után van-e előrelépési lehetősége?


A: Good morning Sir/ Madam!

B: Take a seat please. How can I help you?

A: I would like to ask you a question (if it is not inappropriate).

B: Sure. Go ahead

A: I would like to take part in a course. It will be very useful for my work at the company. The only problem is that the lessons are two times a week in the afternoon. It means that I have to leave the office half an hour earlier.

B: It’s possible.

A: I have another question. Is it possible that the company covers the costs of this training?

B: I can’t answer that right now. We’ll have to think about that.

A: Would it be possible to get a new position with the new qualification?

B: Perhaps. We will discuss it later.

A: Thank you very much. Good bye.

B: Bye

3. TÉTEL

Ön időpontot kért főnökétől, mert szeretne egy személyes problémájára megoldást találni. A főnöke fogadja Önt.

Ismertesse a helyzetet, miszerint az év elején főnöke által jóváhagyott szabadságolási terv szerint Ön elutazna barátaival, de főnöke munkatorlódás miatt nem akarja elengedni.

Kérje meg főnökét, hogy keressenek megoldást! Javasolja, hogy hazaviszi a munkát, esetleg próbál előre dolgozni, vagy szerezne helyettest távolléte idejére.


A. Excuse me, Mr/Mrs Brown. Can I ask you a question if you have a moment?

B: Certainly. Take a seat. What’s the matter?

A: As you know, we had an agreement about the summer holiday at the beginning of the year. (According to this,) I booked a journey with my friends for August. I paid the full price of this journey last week.

B: Yes, but unfortunately there have been changes to these plans. We have plenty of new purchase orders. The summer will be a very busy period for our company. I’m afraid we can’t let anyone go on holiday.

A: I can understand that but isn’t it possible to find a solution? I could do some work on my laptop computer or I could find somebody to do my work (=a substitute).

B: We’ll think about that.

A: OK. Thank you. Good bye.

B: Bye.

4. TÉTEL

Főnöke arról informálja önt, hogy továbbképzésen kell részt vennie, amit a hétvégére szervezett.

Beszéljen főnökével és soroljon érveket, hogy miért nem tud elmenni. Végül beleegyezik a részvételbe, de kérjen két nap szabadságot a képzés utánra.


B: Excuse me, Mr/Mrs “A”. Do you have a moment? Can I have a few words with you?

A: Certainly. Go ahead.

B: There is a very impotant training next week on Saturday and Sunday that I wouldd like you to go to. It is about the new tax regulations.

A: I’m terribly sorry, but I can’t go away for 2 days. Unfortunately, my wife and my children are ill. I’m also behind with my work.

B: Unfortunately, I can’t send anyone else because you’re responsible for this area at the company. I will appoint somebody to help you with your work.

A: Well, I can ask my sister to look after the children. If I can take 2 days off after the training, I think I can attend it.

B: OK. Thank you. Good bye.

A: Bye5. TÉTEL

Főnöke váratlan de azonnali ügyben keresi cégük egy partnerét, de nem tudja elérni, mert az illető szabadságon van. Mivel sürgős ügyről van szó, az Ön segítségét kéri.

1. Érdeklődjön a munkatársaktól, derítse ki a partner tartózkodási helyét, tudja meg a telefonszámát.

2. Hívja fel, magyarázza el a helyzetet és kapcsolja a főnökét.


B: T-com PLC. „B”speaking. How can I help you?

A: Good morning Madam/Sir! This is ”A” speaking. I’m Mr Brown’s assistant. He is your business partner. I would like to speak with Mrs Raines, your managing director.

B: I’m afraid she’s on holiday and she won’t be back in the office until next week.

A: I know but something urgent has come up and we have to contact her as soon as possible. Can you tell me the name of the hotel where she’s staying?

B: Certainly. She’s staying at the Four Seasons hotel in London. She’s left her company phone in the office but she’s got her private phone with her. I can give that number to you if it’s really an emergency. It’s 2345678.

A: OK. Thank you. Good bye.----------------------------------------------------------------------

A=VizsgázóR=Vizsgáztató (Mrs Raines)

R: Yes?

A: Mrs Raines? I’m sorry to have to disturb you on your holiday, Madam. This is „A” speaking. I’m Mr Brown’s assistant from your partner company.

R: How can I help you?

A: Mr Brown has asked me to find you. He has a very urgent problem with the project that you are working on together. I would like to put him through right now. He will explain everything.

R: Certainly.

6. TÉTEL

Főnöke az Ön segítségét kéri, mert a megbeszélt tárgyaláson az egyik fontos partner nem jelent meg.

Mobiltelefonon hívja fel az illetőt, és tudja meg a távolmaradás okát! Miután kiderítette, hogy dugóba került a belvárosba és nem ismeri a kerülő utakat,

telefonon adjon segítséget, hogy a vendég mielőbb a helyszínre érjen.


B: This is „B” speaking!

A: Good morning Sir/Madam. This is “A” speaking. I am Mr Brown’s assistant. You were supposed to show up in Mr Brown’s office 20 minutes ago.

B: Yes. I’m sorry. I’m late. I’m on my way but I’m in a teribble traffic jam somewhere downtown. The name of the street is Elm Street. Can you help me find a way out of the traffic jam?

A: Certainly. Try the first street on the right then turn left into Oak Street. The traffic is usually not so heavy there.

B: Thank you. Can you tell Mr Brown to wait for another few minutes? It’s very important that we speak today personally. And tell him I ’m sorry.

A: Certainly, Sir/Madam. See you soon.

B: See you.

7. TÉTEL

A főnöke azzal a feladattal bízza meg, hogy érdeklődjön a külföldi vendégektől, hogy szabadidejükben mit szeretnének Budapesten csinálni és segítsen a program kitalálásában.

Javasoljon nekik városnéző túrát, néhány nevezetesség megtekintését! Estére ajánljon hangulatos magyar éttermet!


A: Good morning. My name is „A” and I will be your guide today. Let me help you to decide how to spend your time here in Budapest.

B: Thank you. As you know this is our first time in this city. Can you recommend some places that we could visit?

A: If you want to go sightseeing, I can recommend several beautiful places. First of all you have to see the Castle District. You can see the Royal Palace, the Matthias Church and the Fishermen’s Bastion. There is a beautiful view from there. The Statue of Liberty is on the top of Gellért Hill. The view is fantastic from there, as well. You can see the House of Parliament and beautiful bridges, for example the Chain Bridge. It’s also worth going to Heroes’ Square. You can walk in the City Park. There are several museums.

B: And what would you recommend for the evening?

A: Well, there are several good restaurants to choose from which all serve traditional Hungarian dishes. My favourite is Gundel Restaurant in the City Park.

8. TÉTEL

Főnökétől időpontot kér személyes beszélgetésre és bejelenti, hogy munkahelyet változtat. Mondjon néhány érvet a változtatás mellett! Mondjon néhány szót a cégnél szerzett kellemes élményeiről, és kérjen referenciát!


A: Excuse me, Mr/Mrs Brown! Can I have a word with you?

B: Of course. Let’s go to my office. What can I do for you?

A: Well, I know this is not the right time to tell you this because it’s a very busy period for the company but I have been offered a position at a company abroad.

B: Well, of course I can’t tell you that I’m happy to lose you but I understand that it’s a very good opportunity for you.

A: Yes! This company is based in Japan and I will work in the Tokyo office. I have always liked working here but I think I need some international experience. I think it will be a big step forward to me professionally.

B: Of course! I can understand that. Is there anything else?

A: Yes. Can I ask you to give me a letter of recommendation? I hope that you were satisfied with my work here.

9. TÉTEL

Ön szeretne külföldi cégnél állást vállalni, és az újságban csábító hirdetést talál titkári munkára. Hívja a hirdetésben szereplő vállalatot!

Miket vizsgál és mérlegel a hívás előtt? Mi iránt érdeklődik a telefonban?


B: Good morning! International Logistics Plc, „B” speaking. How can I help you?

A: Good morning. This is „A” speaking from Hungary. I saw your advertisement in „Business Today”. I’d like to apply for the position of secretary.

B: Yes, we have a vacancy in the position.

A: Can I ask you a few questions before I hand in my application?

B: Certainly. Go ahead.

A: As I saw it in the advertisement this job is based in London. I live in Hungary. I will probably need some help with finding a room or an apartment.

B: If you get the job, we can povide an apartment near the company.

A: Can you tell me a few words about working hours?

B: You’ll have to start work at 9 o’clock every morning and finish at 5:30 in the afternoon. You can take a 30 minute lunch break at 1 o’clock.

A: Can you give me some information about the salary and possible fringe benefits?

B: Your base salary is ₤1500/month for the first year which we’ll automatically increase to ₤1800/month if you decide to stay for a second year. We can also provide you with a company phone, a laptop computer and a monthly pass for the public transport vehicles.

10. TÉTEL

Főnökétől azt a feladatot kapta, hogy külföldi hirdetés útján termékeik értékesítéséhez találjon a cég számára egy megfelelő képviselőt.

Hívjon fel egy külföldi irodát és érdeklődjön a hirdetések áráról! Röviden ismertesse, hogy milyen termék, vagy termékek forgalmazásához keresnek

munkatársat!


B: Good morning. This is „X” Advertising Agency. How can I help you?

A: Good morning. This is „A” speaking. I’m calling from Hungary. I would like to place an advertisement in a newspaper.

B: Certainly Sir/Madam. What kind of advertisement do you have in mind exactly?

A: We are looking for a local representative for our Hungarian company who will help us with selling our products in the United Kingdom.The ideal person (=candidate) has a university or college degree and 5years experience. His or her task will be to stay in the United Kingdom and to find possible new markets for our products. We manufacture and sell cars.

B: Is there anything else?

A: Can you give me some information about advertisement prices?

B: A full page advertisement for5 days is ₤....A half page advertisement for 5 days is ₤...A quarter page advertisement for 5 days is ₤....

A: Thank you very much.

B: You are welcome.

11. TÉTEL

Főnökéhez az irodába vendégek érkeznek. Az Ön feladata fogadni, hellyel és üdítővel kínálni őket.

Érdeklődje meg, hogy milyen italt szeretnének, kinek mit és mennyit töltsön, kávét vagy teát kérnek-e?

Közölje, hogy a munkaebédet 1 órakor szervírozzák és kérdezze meg a különleges kívánságokat!


A: Good morning. Let me welcome you to our company. My name is „A”. I’m Mr Brown’s assistant. He is in the middle of a meeting at the moment but hopefully he will be with you shortly.

B: Thank you!

A: Can I give you anything while you are waiting?

B: I’d like a coffee please.

A: Espresso, American coffee or capuccino with milk or sugar?

B: Cappuccino with sugar please!

A: Lunch will be served in the canteen at one o’clock. Do you have any special wishes? Is anybody of you a vegetarian? Does anybody have food allergy? What drinks would you like to have with your lunch: fizzy or still mineral water, orange or apple juice?

12. TÉTEL

Cége képviseletében egy kiállításon vesz részt, és egy külföldi cég képviselője szeretne az Ön főnökével beszélni, aki éppen tárgyal.

Kérjen elnézést, hogy most nem tud beszélni és kérdezze meg, hogy mikor lenne alkalmas a viszontlátogatás!

Kérje el a látogató névjegykártyáját és ajánlja fel, hogy a tárgyalás után felkeresik őt a saját standján!


B: Excuse me! My name is „B”. I’m the representative of a company based in Germany. I’d like to have a word with Mr Brown. I’d like to talk with him about a possible future cooperation between our two companies.

A: I’m sorry to tell you this but Mr Brown is at a meeting right now and it won’t be over until 2 o’clock in the afternoon. If you leave your business card here, I will tell him that you’ve been looking for him.

B: Thank you! Here you are!

A: If you tell me the number of your stand, he will visit you personally in the afternoon.

B: That would be nice. We are at stand number 19, next to the entrance.

A: Thank you! I will tell him that you’ve been looking for him. Good bye, Sir!

B: Good bye!

13. TÉTEL

Főnökét az angol partnercég meghívta egy fontos találkozóra. Azt a feladatot kapta, hogy foglaljon telefonon szállodai szobát főnökének londoni útjára.

Beszélje meg a rendelt szoba komfortfokozatát (fürdőszobás szoba, apartman)! Adja meg szobafoglalás pontos időtartamát és időpontját, esetleges extra igényeket, és

kérje a foglalás visszaigazolását!


B: Good morning! Four Seasons Hotel, reception. This is „B” speaking. How can I help you?

A: Good morning! This is „A” speaking. I’m calling from Hungary. I would like to book (=reserve) a room for my boss, Mr Brown.

B: Would you like a single or a double room?

A: A single room, please.

B: For how many nights and for what days?

A: I would like to reserve it for 3 nights: from (the) 5th (of) August to (the) 8th (of) August.

B: So, that’s (the) 5th, (the) 6th and (the) 7th of August. Would you like full board or half board?

A: Full board, please.

B: Is there anything else?

A: Yes, we would like a room with internet connection, a colour tv and a shower, not a bath.

B: Certainly. Can I have your name, please?

A: Certainly. My name is ….. Can you confirm the reservation in writing as soon as possible? Our email address is: [email protected]

B: Certainly, Sir. Thank you for calling us. Good bye

14. TÉTEL

Cége szeretne résztvenni külföldön egy nemzetközi vásáron, és főnökétől azt a feladatot kapta, hogy érdeklődjön a részletek iránt.

Hívja fel az ottani szervezőket és kérdezze meg a részvétel feltételeit! Kérjen írásos tájékoztató anyagot és jelentkezési lapot!


A: Good morning! This is „A” speaking.

B: Good morning! This is Jane Brown speaking. How can I help you?

A: I would like to ask you a few questions about the International Trade Fair, which will take place in October.

B: Certainly. Go ahead.

A: First of all, could you give me some information about the participation?

B: As you know, at this Fair we would like to show companies which work in the field of real estate development both in the UK and in Europe. Hopefully, it’ll be a good opportunity for them to appear at the international scene.

A: How many companies do you think will take part in the Fair?

B: We have 250 applications so far, so we have about 20-25 stands left for new participants. The Fair will take 3 days and one stand costs ₤5000 for this period.

A: We would like to take part in the Fair. Could you send us a brochure and a registration form?

B: Of course but you can also download the application form from our website which is www.internationaltradefair.com

A: Thank you. Good bye.

15. TÉTEL

http://www.internationaltradefair.com/

Ön azt a feladatot kapta főnökétől, hogy biztosítsa egy konferencia helyszínét és tárgyi feltételeit.

Hívjon fel egy szállodát és érdeklődjön konferenciatermük felől, hány fős, milyen a felszereltsége, mennyibe kerül, szabad-e az ön által kért időpontban!

Foglalja le, és ígérje meg, hogy a foglalást visszaigazolja!


B: Good morning! Four Seasons Hotel, reception. „B” speaking. How can I help you?

A: Good morning! This is „A” speaking. I’m calling from Hungary. I work for MOL (the Hungarian oil company). We are going to have a conference in October. I would like to reserve your conference room.

B: Certainly Sir! For which days do you need the room?

A: We need the room for the 15th, 16th and 17th of October.

B: Yes. It’s possible. How many people can we expect to come?

A: We expect 200 people to come to this conference.

A: What is there in your conference room? (=What kind of equipment can you offer?)

B: This is a modern conference room eqipped with a projector, an OHP (Overhead projector), Internet connection, computer, DVD player, video screen.

A: How much does it cost for 3 days?

B: It’s ₤…per day.

A: That’s fine. I would like to reserve the room.

B: Could you send me your reservation in e-mail or by fax?

A: Certainly.Thank you for your help. Goodbye.

B: Goodbye.

16. TÉTEL

Külföldi üzleti partnereivel munkaebéden vesz részt egy étteremben. Segítsen nekik az ételválasztásban!

Ajánljon nekik a magyar konyhára jellemző ételt, italt! Beszéljen nekik a magyar konyha híréről, és az egészségesebb táplálkozás érdekében

megindult változásokról!


B: This is a beautiful restaurant. Unfortunately, I’m not really familliar with Hungarian cuisine. Can you help me with what to choose from the menu? I’d like to try something traditional Hungarian.

A: Yes. Of course. We have worldfamous soups, for example: Jókai bean soup, Bajai fish soup, Újházi chicken soup, Goulash soup. If you want to eat traditional Hungarian dishes, tryChicken paprika, Hortobágyi pancakes or Letcho.Our desserts are also famous, I recommend Pancakes Gundel style.

B: I’ ve heard that these dishes are not very healthy

A: That’s true but there are changes to that: there is a tendency of using oil instead of fat and we eat poultry (=chicken) instead of pork.

B: I’m happy to hear that.

17. TÉTEL

Cégének külföldi üzleti partnere faxon küldte el a megrendelését. Sajnos a gép meghibásodott és a fax rosszul olvasható.

Hívja fel és kérje meg, hogy a faxot küldje el újra, ha lehet, e-mailben! Ragadja meg az alkalmat és tudassa, hogy irodacsere miatt címük két héten belül

megváltozik, amiről tudatni fogják őket írásban is!


B: Good morning. This is OMV Plc. „B” speaking. How can I help you?

A: Good morning. This is „A” speaking. I’m calling from your Hungarian partner company. I would like to ask you a question about a fax that you sent us yesterday.

B: Go ahead.

A: We have a problem with our fax machine. We cannot read your message. Could you send it again in E-mail, please?

B: Certainly! Is there anything else I can do for you?

A: Thank you. That’s all. Oh, just one more thing. I would like to tell you that our address will change in two weeks because we are moving to a new office. We will inform you about this change in writing as well in the next few days.

B: Thank you.

18. TÉTEL

Cége termékbemutatót tervez. Főnöke megkérte, hogy hívja fel a vállalat egyik fontos partnerét, Brown urat és telefonon is tájékoztassa a részletekről.

Közölje a pontos időpontot, kérdezze meg, hogy számíthatnak-e megtisztelő részvételére! Kérdezze meg, hogy küldjön e katalógust, mert a bemutató után üzletkötés is lehetséges!


B: Good morning. This is James Brown speaking.

A: Good morning, Mr Brown. This is „A” speaking from BESTBUSINESS Plc. I’m calling you because you are one of our most important partners. We have some new products and we are organizing a presentation. This presentation will take place on (the) 6 (of) October from 10 a.m. to 4 p.m. You are welcome to visit our stand.

B: Thank you for inviting me. I will be happy to go.

A: If you think this is helpful to you, I can send you a brochure and you can take a look at our prices. Hopefully, you will find them attractive. You can buy our products after the presentation.

B: Thank you. Goodbye.

A: Goodbye.

19. TÉTEL

Főnöke visszatér külföldi útjáról és elégedetlen volt a szállással. Mivel nagyon elfoglalt, Önt kéri meg a reklamáció intézésére.

Hívja fel a szállodát és mondja el főnöke panaszait! Kérjen kártérítést az említett okok miatt, a szoba árának legalább a felét!


B: Good morning! Four Season Hotel, reception. „B” speaking. Can I help you?

A: Good morning! This is „A” speaking. I’m calling you because I have a problem and I would like to ask you to help me .

B: Certainly, Sir/Madam. Go ahead.

A: My boss, Mr Brown was staying at your hotel from (the) 27th (of) October to (the) 29th (of) October. He returned to the office yesterday and has asked me call you. He wasn’t satisfied with your hotel.

B: Oh. I’m sorry to hear that. What exactly were his problems?

A: Well, the air-conditioning didn’t work properly. He had a problem with his towels - they weren’t changed every day. He also had a problem with the guests next door. They were so noisy that he couldn’t sleep and couldn’t work. Could he get any kind of compenstation? (We think that a 50% refund of the room’s price would be reasonable.)

B: I understand, Sir/Madam. Can you send your complaint to us by fax or email? We’ll process it and send you an answer in 10 days.

A: I’ll do that. Thank you for your help.

B: You’re welcome.

20. TÉTEL

Főnökétől azt a feladatot kapta, hogy a cég külföldi vendégei számára foglaljon asztalt egy étteremben. Mielőtt intézkedik, beszélje meg a részleteket főnökével!

Konkrét étterem, időpont, hány fő, különleges tudnivalók (pl. vegetáriánus ügyfél). Menüt rendeljen–e, vagy mindenki a helyszínen választ majd az étlapról?


B: Ah, „Mr/Mrs A”. Can I have a word with you in my office if you have a moment?

A: Certainly, Mr/Mrs Brown.

B: Thank you. As you probably know some guests will arrive tomorrow from our partner

company in the USA. I would like to take them to a restaurant in the evening and I would

like to ask you to make the reservation for us.

A: Certainly. For how many people?

B: 10 people will come, I think.

A: Which restaurant would you like to go to?

B: Well, I liked the one that we went to last month very much.

A: That was Bogrács Restaurant. Are there any vegetarians among our guests?

B: Nobody.

A: Should I order meals in advance or will they order dishes a la carte on the spot?

B: It’s better if they can choose what they like.

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