Embed Size (px)
Citation preview
Pamela Larson, MPH September 2012
kp.org: Connecting Kaiser Permanente Members & Their Health Care Teams
www.kp.org has changed the way Kaiser
Permanente members
manage their health
About Kaiser Permanente Nation’s largest
nonprofit health plan
Integrated health care delivery system
9 million members
16,600 physicians
172,000 employees 37 hospitals
611 medical offices and other outpatient facilities
Integrated PHR
Kaiser Permanente Members are Registered for kp.org
4 MILLION As of July 2012
6
what drives adoption?
Adoption accelerates when members can get more done online.
0%
10%
20%
30%
40%
50%
60%
70%
PHR Adoption
Rx Refill
Lab Results
Past Office Visit Info
e-mail My Doctor
Single Visit Activation
2003 2004 2005 2006 2007 2008 2009 2010
Schedule/Cancel Appointments
median age is
(16% are 65 or older)
kp.org registered members’
48
are women 58%
Million 16.6
lab tests results
members viewed
January – July 2012
Million 6.7
emails to physicians
sent
Million 5.6
prescriptions
refilled
Million 1.5
appointments
scheduled
enables members to track their medical records, manage conditions & find health plan information
www.kp.org
My Health Manager,
to go now available
40% 48%
8% 3% 1%
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied
88% Very satisfied or
satisfied with kp.org
kp.org use Favorable opinion of
Kaiser Permanente
kp.org use Opinion of Kaiser
Permanente (0-10)
High use 8.5
Some use 8.4
No use 7.8
www.kp.org has changed the way Kaiser
Permanente members manage their health
Pamela Larson, MPH Director, Consumer Health
Internet Services Group [email protected]
(925) 598.2705
