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Krzysztof Rogulski, Oracle Utilities Global Business Unit

Warsaw, 9 December 2008

© 2008 Oracle Corporation – Proprietary and Confidential

Power Market’s Impact on Customer Tariffs(e.g. G12 )

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CENY USŁUG DYSTRYBUCYJNYCH I ENERGII ELEKTRYCZNEJ

Cena Usług Dystrybucyjnych Cena Energii TimeDistribution service prices Electricityprices

Price

ELECTRICITY DISTRIBUTION SERVICE PRICES, AND ELECTRICITY PRICES

ELECTRICITY DISTRIBUTION SERVICE PRICES, AND ELECTRICITY PRICES

© 2008 Oracle Corporation – Proprietary and Confidential

Gartner Group on Customer Care & 5th Generation Billing

December 2006

VisionariesNiche Players

Challengers Leaders

SAPSPL

Peace

LodeStar

Indus

Soluziona

Excelergy

© 2008 Oracle Corporation – Proprietary and Confidential

EE Market’s Impact on Billing Systems( 4th Generation Systems 5th Generation Systems)

Address Database

Customer Database

Meter Database

Measurement Database

Settlement Engine

Reporting

AddressDatabase

CustomerDatabase

MeterDatabase

MeasurementDatabase I

MeasurementDatabase II

SettlementEngine II

SettlementEngine I

Reporting Reporting

© 2008 Oracle Corporation – Proprietary and Confidential

Oracle offer for the utilities sectorOracle Utilities Global Business Unit

INFRASTRUCTURE

Middleware Integration, User Interaction, Design and supervision of business processesMiddlewareMiddleware Integration, User Interaction, Design and supervision of business processes

Technology Spatial, DatabaseTechnologyTechnology Spatial, Database

COMPANY MANAGEMENT

FinanceFinanceFinance ProcurementProcurementProcurement FacilitiesFacilitiesFacilities HR/payrollHR/HR/payrollpayroll Supply chainSupplySupply chainchain …more……moremore

BUSINESS ACTIVITIES

Property

management

Property

management

SuppliesSupplies

Local ordersLocal orders

NetworksNetworks

MeasurementsMeasurements

ProjectsProjects

BUSINESS INTELLIGENCE

FinancialFinancial

OperationalOperational

TransactionalTransactional

CUSTOMERS

BillingBillingCustomer RelationsCustomer Relations

Comprehensive – Open - Integrated

© 2008 Oracle Corporation – Proprietary and Confidential

Customer data management module

Contract:deposit

Contract:

sale ofequipment

AccountAccount

EntityEntity

Contract:

Electricity

• All demographic data at one place

• Account permanently assigned to the customer

• One account may have many contracts

• New records/data may be added

• Complex relationships between customersmay be defined

© 2008 Oracle Corporation – Proprietary and Confidential

Customer data – 1 location, 2 contracts, 1 invoice

Contract:deposit

Contract: sale of

equipment

AccountAccount

EntityEntity

Contract:

Electricity

Contract:

Othermedia

© 2008 Oracle Corporation – Proprietary and Confidential

Customer data – 1 location, 2 contracts, 1 invoice

Contract:deposit

Contract:

sale ofequipment

AccountAccount

EntityEntity

Contract:Electricity

Contract:Othermedia

AccountAccount

© 2008 Oracle Corporation – Proprietary and Confidential

• Comprehensive solution for TPA customer service

• Customer’s full life cycle management

• Marketing, sales, CRM, meter reading, payments, vindication

• Managing all customers with one system

• Multiple services/products, currencies, language versions

• Various business rules depending on customer type, legal

regulations, etc.

• Invoice consolidation (own and third party debits)

• Various methods of measuring the consumption: periodical,

forecasts, no measurement

• The possibility to quickly react to changes in legal

regulations/business requirements

• Solutions for specific sector models and areas of business

activity

CC&B – TPA Customer Service System

© 2008 Oracle Corporation – Proprietary and Confidential10

29 December 2008

• Settlement of data distributed along

time axis, both based on interval

readouts and on mapping the

consumption time

• Consumption profile maps; possibility

to identify regularities

• On-line image of interval read-outs,

graph presentation, automatic

calculation of fees

• Advanced algorithms definable on the

customer’s account

• Validations, estimations, groupings,

calculations

What makes us distinctfrom the competitors

© 2008 Oracle Corporation – Proprietary and Confidential

Billing for distribution ??

• What is the aim of billing for distribution ???

• What business problems are to be solved by the system ???

• How many bills are issued by DSO ???

• How many customers are serviced by DSO (and maybe terminals and meters) ???

• With what problems do customers come to DSO ???

• Are the business purposes of Trade Company and DSO the same ???

• What scope of information is processed by DSO (are these bills, interest, payments, etc.) ???

Does DSO need billing, or maybe another

system ???

© 2008 Oracle Corporation – Proprietary and Confidential

Solutions for Meter Data Management (MDM) which offer efficient, fully scalable and universal repository of measurement data:

• Simple data management through a WWW interface to add information about meters/consumption

• Standard industry methods of VEE (Validation, Editing, Estimation) – „select and click”

• Screens for consumption analysis

• Embedded mechanisms for exception handling and task queues

Advantages:

• Consolidation of measurement data for the Central Repository

• Minimisation of impact on existing systems

• Common point of integration between various AMR systems and key IT systems

• Cycle time reduction, and process simplification

• Integrated complex billing (if needed)

• High effectiveness and processing of large amounts of data

Comprehensive system for

measurement data management.

Measurement Data Management

© 2008 Oracle Corporation – Proprietary and Confidential

MDM - summary

• Meter data

• Acquiring data from various types of meters and

technologies

• Replacement of devices, including meter

mounting/demounting

• Validation, Estimation & Editing

• Validation and forecasting rules in line with the

industry standards

• Advanced tools for analysis and manual

correction/editing

• Mechanism of defining additional rules by

configuration

• Monitoring of income protection

• Registering events related to income protection

• Comparison of profiles

• Exception handling

• Handling exceptions and task queues

• E-mail alerts for critical tasks

• Standard automatic interfaces

• Standard data file formats

• Itron MV-90 mv9

• Cellnet

• Comprehensive mechanisms for configuration of additional interfaces

• Aggregations

• Listing of individual invoicing components

• Possibility of free aggregation for different purposes

• Customer service

• Consumption data available via website

• E-mail alerts as a response to load or other events

• Auditing

• Complete audit of data changes with info on date and user

• Meter management

• Current and historic information on meters

© 2008 Oracle Corporation – Proprietary and Confidential

Load Profile andSettlement System

• Objective• Identification of customer(s) load

and financial obligations within a

settlement period

• Energy Management

• Calculation process – achieving full

load

• To be used in market settlements

Validation &Estimation

System load

Inte

rva

l-re

ad

cu

sto

me

rs

Validation &Estimation

Estimation

Data aggregation

Calc. of losses

UFE

Calculatedsystem loss

Profile Profile

Financial settlements andarrangements, forecasting

Pe

riod

ically

read

cu

sto

me

rs

No

-read

-ou

tcu

sto

me

rsi

© 2008 Oracle Corporation – Proprietary and Confidential

Experience: CC&B

• Over 8 years of operation on fully deregulated markets and markets undergoing deregulation

• 4 continents & 17 markets• Britain (Gas & Power Industry)

• Ireland (Power Industry)

• Australia (Victoria Gas & Electric, South Australia Gas & Electric)

• Canada (Ontario Gas & Electric)

• USA (Power Industry - California, Texas, Maryland, Virginia, Illinois; Gas – Georgia, Illinois)

• Singapore (Power Industry)

• Key customers on deregulated markets• Britain (npower, Atlantic Electric & Gas)

• Ireland (NIE, Energia)

• Australia (Alinta , TRU Energy, AGL, OEAM, Energy Australia – International Power)

• Canada (Hydro Ottawa, EnWin)

• USA (PG&E, TXU, REC, Peoples Energy, Nicor Gas, Catalyst Energy, Cobb Energy, SMECO)

• Singapore (PowerSeraya)

© 2008 Oracle Corporation – Proprietary and Confidential

Oracle Utilities Global Business UnitGeneral information

Melbourne

Manila

Sydney

Hong Kong

Johannesburg

Toronto

Sã o Paulo

ChicagoMorristown, NJ

San Francisco

Head Quarters

Software Development Centre

Minneapolis

Atlanta

Wsparcie = 7 x 24 x 365

Singapore

Moscow

Melbourne

Manila

Sydney

Hong Kong

Johannesburg

Londyn

Paryż

Toronto

Sã o Paulo

ChicagoMorristown, NJ

San Francisco

Centrala

Minneapolis

Atlanta

Singapore

MoskwaWarszawa

• SPL was established in 1968; since January 2007: Oracle Utilities Global

Business Unit

• Headquarters in

San Francisco

• Main offices:

• Chicago

• London

• Morristown

• Melbourne

• Paris

• Sydney

• 230+ customers

in 23 countries around the world

• Over 1100 implementation consultants

© 2008 Oracle Corporation – Proprietary and Confidential