Embed Size (px)
Citation preview
Auxiliary Services and ProgramsExecutive Briefing
Fiscal Years 2013 and 2014
Table of Contents ................................................................................................. 1
Letter from the Assistant Vice President............................................................. 2
Our Vision / Our Mission ...................................................................................... 3
Introduction to ASaP ............................................................................................ 4
KSU Bookstore ..................................................................................................... 5(Books, Supplies, Snacks, Candy, and Technology)
Campus Postal Services ...................................................................................... 6(Bulk Mail Services, University Business and Interoffice Mail)
Card Services ....................................................................................................... 7(ID Cards, Parking Credentials, and KCash)
Copy/Print Services ............................................................................................. 8(The UPS Store and Copying/Printing on Campus)
Culinary & Hospitality Services............................................................................ 9(Meal Plans and All Things Dining)
Department of Parking & Transportation .......................................................... 10(Parking Management and B.O.B. Shuttle Operations)
Student Health Services – WellStar Medical Group ......................................... 11(Acute, Primary, and Psychiatric Health Services)
Directory ............................................................................................................. 12
Table of Contents
1
TOC
Welcome to our first Executive Briefing for Kennesaw State University Auxiliary Services and Programs!
I am proud to present an overview of our services and a few highlights of our accomplishments for fiscal years 2013 and 2014.
Since first joining Kennesaw State in August 2012, I have had the pleasure of working with an extremely talented and dedicated auxiliary team who are committed to providing the highest quality services to meet the needs of the entire KSU campus community. As our vision and mission statements outline, we strive for excellence, and we believe excellence is achieved through continuous improvement.
Over the past several years, Auxiliary Services and Programs have been at the forefront in helping make Kennesaw State University a world-class institution by becoming a world-class auxiliary enterprise. In the spring of 2013, Auxiliary Services led a campus-wide conversion to Blackboard Transact to power key transaction systems critical for Kennesaw State to keep pace with its projected growth, particularly with the consolidation with Southern Polytechnic State University. Blackboard Transact is integral in providing seamless administrative operations in multiple auxiliary units including Card Services, Copy/Print Services, Culinary and Hospitality Services, and the Department of Parking and Transportation. Additionally, Blackboard interfaces with other critical university operations including the offices of the Registrar, Bursar, and Financial Aid. The implementation of Blackboard Transact postures KSU positively to integrate like systems at SPSU to successfully consolidate the two institutions into one new university.
Though all auxiliary operations have experienced significant upgrades, one critical service that was underserving its constituents was the university’s healthcare offerings to students. In the fall of 2013, KSU’s Student Health Services division was moved under the Auxiliary Services and Programs’ umbrella from the administrative care of a university college. Recognizing the need for immediate and significant improvements across-the-board, we made the decision to outsource the management of Student Health Services to the leading health services organization in the metro Atlanta area. WellStar Medical Group assumed operational responsibilities for KSU Student Health Services in spring 2014, reporting to Auxiliary Services and Programs. WellStar’s professionalism and commitment to providing world-class healthcare services to our students complements perfectly our goals of being a world-class auxiliary operation in a world-class institution.
Please peruse through this Executive Briefing to read further about all the happenings in Auxiliary Services and Programs. Additionally, another one of our major improvements was the launch of all-new Auxiliary websites, so be sure to check out our operations more in-depth at auxiliary.kennesaw.edu. Feel free to contact any of our departments with questions, ideas, or recommendations.
Thank you for your support as we strive to better serve you.
Sincerely,
Randy SheltonAssistant Vice PresidentAuxiliary Services and Programs
122
letter
Our VisionOur vision is customer centric. We view every transaction from the customer’s perspective. We strive for excellence, and we believe excellence is achieved by continuous improvement through the training and professional development of staff, effective communications with students, parents, faculty, staff, and campus guests, and creating an environment that encourages innovation and creativity.
Our MissionOur purpose is to support the academic mission of the University by providing the KSU campus community with essential goods and services that will enhance the quality of campus life for each individual be they students, faculty, staff, or visitors. Our goal is to provide these elements with the highest level of customer service possible, and continuously seek new and improved goods and services to meet the ever-changing needs of our constituency.
Our Vision, Our Mission
3
visionmission
To state it simply, Auxiliary Services and Programs (ASaP) addresses the nuts and bolts of daily campus life. Under our umbrella are the departments that provide the essential elements of campus life to students, faculty, and staff to make every day a success at KSU.
Each ASaP operating unit must run as a business. As mandated by the Board of Regents of the University System of Georgia, each unit pays for its own salaries and payroll benefits, facilities, systems, equipment, all other operating costs, and debt service out of funds generated from sales or a combination of sales and student fees.
The KSU Bookstore is your one-stop shop for all of your textbook and course material needs, official KSU logoed apparel, gifts and accessories, school and art supplies, and a vast array of convenience store items. The KSU Bookstore is also home to OwlTEC, an official Apple Authorized Campus Store featuring a full line of Apple and Windows computer products, accessories and full repair services.
Campus Postal Services is responsible for the delivery, collection and processing of all interoffice and U.S. Postal Service mail to all university administrative offices. Campus Postal Services also provides a complete bulk mail program.
The Card Services Center is responsible for issuing KSU student ID cards and parking permits, managing the KSU carpool program, KSU Higher One debit card program, and assisting students with finding the right campus service(s) and access control.
Copy/Print Services provides campus-wide copiers and printers to support the copy, print, scan, and fax needs of the University for students, student labs, administrative offices, faculty, staff, and guests.
Culinary and Hospitality Services operates retail and campus dining hall venues, as well as provides reasonable and affordable campus vending and catering services to keep pace with the ever-changing schedules, lifestyles, nutritional needs, and dietary preferences of the KSU campus community.
The Department of Parking and Transportation ensures there is adequate parking for students, faculty, staff, and visitors, and is responsible for all parking and transportation services and facilities including shuttle services.
Student Health Services offers students with world-class comprehensive healthcare on campus. KSU's Student Health Services is professionally operated by WellStar Medical Group.
Auxiliary Services and Programs
• Spring 2013, Auxiliary Services and Programs spearheaded a university-wide conversion to Blackboard Transact to power multiple transaction systems on the KSU Kennesaw campus.
Fiscal Years2013 and 2014
Highlights
4
asapintro
• Took textbook buyback to the streets with a mobile Buyback Bike. The bike travels to high-tra�c destinations on campus and features a speci�c title for buyback at a usually better-than-average cash-for-books price.• September 2013, opened Sweet Reads trade bookshop in the Student Center featuring novels, candy and gifts.• April 2014, began o�ering technology repair service in OwlTEC, the store’s Apple Authorized Campus Store.• May 2014, opened The Market convenience store adjacent to the Bookstore featuring Nathans hot dogs, snacks, soda, candies, and basic toiletries.• Opened a remodeled general merchandise retail-sales area in the KSU Convocation Center to o�er KSU spirit gear and apparel during sporting events.• Added Verba Price Comparison Shopping Tool to service o�erings to ensure students get the best deal on textbooks.
Fiscal Years2013 and 2014
Highlights
The KSU Bookstore is located on the south end of the Carmichael Student Center on the Kennesaw campus and is much more than a bookstore, it’s also a technology center, convenience store, and candy store. The main store provides options for textbooks in print and digital format. Books are available for purchase either new or used (we carry the largest selection of used books locally), or as rentals on select titles. Students who rent books can save up to 67% off the new book price by renting!
Financial Aid can be used exclusively at the KSU Bookstore and is accepted for eligible education and course material purchases. The KSU Bookstore on campus is the only official bookstore for the University. We guarantee you will get the right book!
We sell KSU apparel, ID holders, lanyards, school/art supplies, gifts, alumni, and Greek merchandise. We carry major name brands such as Adidas, Vera Bradley, Jansport, Under Armour, Cutter & Buck and more.
OwlTEC is our Apple Authorized Campus store and the technology center for hardware, software and service needs. We carry a full line of Apple products, brand name PCs, audio, cables, accessories, software, as well as offer computer service and repair.
The Market is a convenience store adjacent to the Bookstore that offers snacks, soda, candies, Nathan’s hot dogs, basic toiletries, and more.
Sweet Reads is a specialty bookshop inside the Carmichael Student Center selling works by bestselling authors, novels, cookbooks, humor, biographies, a sprinkling of the classics, and book related gifts. It also doubles as a candy shop. Everyone that buys a book gets a FREE CANDY SAMPLE!
All merchandise and textbooks can be purchased online at bookstore.kennesaw.edu.
KSU Bookstore
5
bookstore
Campus Postal Services
Campus Postal Services is responsible for the delivery, collection and processing of all interoffice and U.S. Postal Service mail to all university administrative offices.
• Process incoming business correspondence to/for departments throughout the campus (USPS mail)
• Meter correspondence for off-campus delivery: o Barcoding o Materials processing - Folding/Inserting/Sealing/Tabbing o Sorting o Traying o Banding o Delivering mailing to the Post Office
• Circulate internal correspondence that relates to university business and programs (campus interoffice mail)
• Act as a liaison between departments and the USPS for clarification of postal service guidelines and mailing requirement
• Processing of campus bulk mail orders
The Mail Services department is charged with ensuring the integrity and security of Kennesaw State University’s mail, and as such, must operate under the rules and regulations of the United States Postal Service (USPS) for the handling and delivery of mail and parcels. Once mail is delivered to the campus and received by Campus Postal Services, the responsibility of the USPS has been fulfilled. It then becomes the duty of Campus Postal Services employees to see that mail and packages are distributed appropriately and in a timely manner.
• Spring 2014, became an Auxiliary unit.• Fall 2014, introduced bulk mail processing services.
Fiscal Years2013 and 2014
Highlights
6
post o�ce
Card Services
The Card Services Center is located on the second floor of the Carmichael Student Center (above Chick-fil-A).
The Card Services Center is an important resource center for the KSU community, and works closely with the Department of Parking and Transportation and other administrative departments to make sure students, faculty, and staff get everything they need to take advantage of all of the benefits KSU offers. Card Services is responsible for:
• Issuing KSU Campus Cards (ID Cards)
• Issuing parking permits
• Managing the KSU carpool program
• Managing the KSU financial aid reimbursement process
• Managing KCash administration
• Administering campus Copy/Print services
• Assisting students with finding the right campus resource(s)
What the Campus Card can do:
• Identifies individual as a valid, current KSU student, faculty or staff member.
• Enables individual to make copies and prints at copiers/printers on campus.
• Can be used to purchase food/meals, and anything on campus where KCash is accepted.
• Can serve as a Fifth Third Bank debit card if an individual opens a Fifth Third Bank account. Fifth Third Bank has a micro branch located in the Student Center on the second floor. A Fifth Third Bank account is NOT associated with KCash.
• Allows individuals to ride the B.O.B. Shuttle.
• Provides access to discounts at area restaurants, shops and services.
• Coming soon: Will work as a pay method on many campus vending machines.
• Spring 2012, Card Services Center became an Auxiliary unit.• Fall 2013, reissued entire campus community with new KSU 5/3 Bank Campus Cards that feature dual mag strips and Mifare RFID chip technology.• Fall 2014, full Campus-wide distribution of new RFID parking decals
Fiscal Years2013 and 2014
Highlights
7
card svs
• Summer 2013, deployed new �eet of 200+ Ricoh integrated multi-function printers (iMFPs) campus-wide that provide color and black and white copying and printing, scanning and faxing. • Spring 2014, contracted with The UPS Store to become the o�cial campus print shop on the Kennesaw campus.
Fiscal Years2013 and 2014
Highlights
Copy/Print Services
KSU’s Copy/Print Services offers multiple options for copying and printing on campus from wireless printing to a full-service UPS Store. Copy/Print Services is managed by the Card Services Center.
State-of-the-art Ricoh multi-function devices (combo black/white and color copiers/printers) are located throughout campus in nearly every building. Students will use their Campus Card (ID card) to make copies and prints on campus.
In addition to the campus network of copiers and printers, The UPS Store in the Student Center is the official campus print shop and offers an array of services to students, faculty and staff including:
• Full-service printing
• Packaging
• Shipping
• Copying
• Post office boxes
• Binding
• Posters
The UPS Store is located on the second floor of the Carmichael Student Center, across from the Bursar’s Office.
8
copyprint
• 2012, recognized with multiple industry awards: NACUFS – Sustainability Award, The Daily Meal – #10 in the “52 Best Colleges for Food in America”, The Princeton Review – Featured in the 2012/2013 “Guide to 322 Green Colleges.”• 2013, instrumental in developing and gaining accreditation for The Institute for Culinary Sustain- ability and Hospitality (ICSH) Bachelor of Science in Culinary Sustainability and Hospitality. • 2013, recognized with multiple industry awards: NACUFS – Loyal E. Horton Silver Award for “Residential Dining Concept”, The Daily Meal – #8 in the “60 Best Colleges for Food in America”, National Restaurant Association – Innovator of the Year for “Comprehensive Waste Management Initiatives”, and Sustainable Dining Operations, Best Colleges.com – #4 in the “2013 Best College Dining Hall.”• 2014, recognized with multiple industry awards: NACUFS – Loyal E. Horton Bronze for “Catering Small Event”, The Daily Meal – #4 in the “75 Best Colleges for Food in America.”• 2014, complete revision of meal plan program to include expansion of Dining Dollars, increasing revenue and customer satisfaction.
Fiscal Years2013 and 2014
Highlights
Culinary and Hospitality
KSU’s Culinary and Hospitality Services provides a wide variety of dining options to serve the KSU community for all meal occasions and catered business functions, including dining halls and a multitude of retail dining venues on two campuses. The award-winning dining operation at Kennesaw State University provides numerous meal choices that exceed the standards for value, quality, nutrition, variety, cultural differences, dietary needs, and convenience. Dining options on campus include:
• The Commons-Student Culinary Center dining hall • Freshëns in the Burruss Building • Jazzman’s Café in the Social Sciences building • The Hoot in the 6000 building of University Village • Student Center eateries. Chick-fil-A Express Delancey New York Deli Hissho Sushi Café Burrito Bowl
KSU’s Culinary and Hospitality Services is at the forefront of sustainability in all of its operations. The Commons Student Culinary Center, KSU’s premier dining hall and gathering place on the Kennesaw campus, is the nation’s largest LEED-Gold certified collegiate dining facility.
Locally grown and sourced fruits and vegetables are used in all campus dining operations whenever possible, much of which is provided by three KSU-owned and operated farms. Only non-GMO heirloom varieties are cultivated, using natural methods of soil preparation, pest control, and fertilization.
The KSU Farmer’s Market is a producer-only farmer’s market offering fresh, local, Georgia grown, organic, and naturally grown produce and products. The market features a variety of vendors selling their own products, including vegetable and fruit farmers, meat and dairy producers, bread makers, cheese mongers, and many other entrepreneurial food specialists.
Culinary also manages vending on campus featuring various snack and Coca-Cola beverage machines across campus.
9
culinary
• Fall 2012, implemented the Area Parking system reducing parking area utilization from a full 98% to 75%. The area parking system involved reissuing 16,000+ student parking hangtags. • Expanded B.O.B. shuttle service from two buses and two routes to 11 buses and four routes between spring 2011 and spring 2014 semesters. Added apartment, stadium and Walmart routes.• April 2013, introduced B.O.B. advertising opportunities on the bus shelters and on the insides and backs of buses.• Launched the I Am Able. I Am KSU. Presidential Commission campaign supported by Auxiliary and the DPT under then commission chair, and Director of the KSU Department of Parking and Transportation, Beth Tindel.• 2014, implemented new campus-wide automatic gate access system utilizing RFID parking decal technology.
Fiscal Years2013 and 2014
Highlights
Parking and Transportation
The Department of Parking and Transportation provides safe and convenient parking and transportation for KSU students, faculty, staff, and visitors, and manages more than 12,000 parking spaces on and off of the Kennesaw campus, as well as operates the B.O.B. (Big Owl Bus) shuttle service for the KSU campus community.
KSU also offers a ride-sharing program through Zimride. Zimride is a social networking site for ride matching. Customers can create an online profile featuring vehicle photos, personal preferences and price negotiations, and partner with others who need rides for carpools, trips or outings.
KSU offers convenient alternative ground transportation with its B.O.B. shuttle service, so that in many instances, a personal vehicle is not needed. The shuttle offers service between campus and various local area apartments, Town Center Mall and the KSU Sports and Rec Park. The shuttle is FREE to ride for all KSU students, faculty and staff with a valid KSU ID. KSU students, faculty and staff are also able to ride the Georgia Tech shuttle system and vice versa with proper school identification. SPSU students, faculty and staff are also eligible to ride the B.O.B. shuttle.
An app for Androids and iPhones is available called Where’s B.O.B? The app allows the user to see where the buses are currently located and when the next bus will arrive at any given stop. Download the app at:
kennesaw.transloc.com
Important updates and announcements about parking, traffic, or other pertinent campus information is posted on the Where’s B.O.B.? app, as well as on our Facebook and Twitter accounts:
facebook.com/parkingatksutwitter.com/parkingatksu
10
park trans
• Fall 2013, Student Health Services became an Auxiliary unit.• Spring 2014, KSU ASaP revamped Student Health Services operations and contracted with WellStar Medical Group to provide services.
Fiscal Years2013 and 2014
Highlights
Student Health Services
Kennesaw State University Student Health Services provides on-campus primary health care for acute and chronic illnesses, injuries, certain specialty care services (including endocrinology, ear, nose, and throat, and allergy), psychiatric and social work services to students.
Due to the University’s growth and the intensification of national standards in campus health services, KSU recognized a critical need to improve and increase the quality and quantity of services offered. In 2014, the University entered into a long-term agreement with WellStar Medical Group, LLC to manage and operate KSU’s Student Health Services operations. WellStar will provide professional medical staffing and resources to offer full-service healthcare and consultations to students for preventative and acute medical care.
There are currently three locations on the Kennesaw campus: a primary care clinic, psychiatric clinic, and appointment clinic; and a basic care clinic on the Marietta campus. Services include primary care, management of chronic illnesses, sick visits, health promotion, disease prevention, mental health, and social services.
ALL registered students are eligible for care regardless of insurance coverage.
• NO co-pays for office visits.
• Major insurance policies are accepted for additional coverage.
Any patient beyond the scope of on-campus treatment will be referred and have access to the WellStar Health System network of providers and facilities.
11
health
Directory
AUXILIARY SERVICES ADMINISTRATION470-578-6154auxiliary.kennesaw.edu
Randy SheltonAssistant Vice [email protected]
Kelly JohnstonAssociate [email protected]
Brian KendrickAssistant Director ASaP Technical [email protected]
Joe La BouffDirector ASaP Financial [email protected]
Jo Ann MilholenAssistant Director [email protected]
Loren SumerlinDirector Marietta Campus [email protected]
Brandon TudorAssistant Director ASaP Financial [email protected]
CAMPUS POSTAL SERVICES470-578-3077
CARD SERVICES CENTER ©/PRINT SERVICES470-578-3436cardservices.kennesaw.educopyprint.kennesaw.edu
Tina BlanksAssistant Director Marietta [email protected]
Elaine FergusonAssociate [email protected]
CULINARY, HOSPITALITY & VENDING SERVICES470-578-2902dining.kennesaw.eduvending.kennesaw.edu
Gary [email protected]
Jenifer [email protected]
Alex FilitorManager, Vending & Convenience Store [email protected]
Enzo MancusoAssistant [email protected]
Melissa McMahonAssistant Director [email protected]
Rob NolenAssociate [email protected]
Robin TaylorManager Farm [email protected]
DEPT OF PARKING & TRANSPORTATION470-578-6506parking.kennesaw.edu
Ronnie DunnAssistant [email protected]
Debra MahanOperations [email protected]
STUDENT HEALTH SERVICES470-578-6644studenthealth.kennesw.edu
Megan Bowles, MDMedical DirectorWellStar Medical [email protected]
Melanie Beck, RNMarietta Campus Clinical ManagerWellStar Medical [email protected]
Alison Koval, RNKennesaw Campus Nurse SupervisorWellStar Medical [email protected]
UNIVERSITY STORES470-578-6261bookstore.kennesaw.edu
Jeremy [email protected]
Daniel AbernathyManager, [email protected]
Kimberly HollandAssistant Director [email protected]
Paul OliphantAssociate [email protected]
Jason RenfroeManager Marietta Campus [email protected]
Sean RowlandAssistant Director General [email protected]
Sharon StanleyBusiness [email protected]
12
directory?
