KUMAR BHANU kumar_bhanu@hotmail.com ||+91 97391 12833

Project Manager with strong industrial background focussing on Business Strategy, Performance Improvement, Project Management and Sales Operations Support & Governance in India, Seattle (USA) & London (UK).

Over 11.5 years of experience in developing & implementing business strategy, ITIL and leading & managing transformation projects. Strong process and quality acumen to drive process and business excellence.

Key Skills & Expertise Strategy Development Business Process Management IT Planning & Governance Process Re-engineering Project Estimate & Budgeting ITIL Implementation Knowledge Management Training

Snap Shot – Organizational Experience

Organization Period of Work RolesAccenture Services Pvt Ltd July 2004 - Present Project Management

Airtel BroadBand & Telephone Services 2002 - 2004 Engineer Technical

Professional Experience

Associate Manager, Communication Media Technology UKI Sales Strategy September 2010 – Present, Accenture Services Pvt Ltd (Bangalore & London (UK))

Responsible for identifying and driving strategic and operational excellence initiative; monitoring and analysis of business performance and implementing business processes.

Set up the Account Management Office for Enterprise BU in order to provide a structure to various accounts and standardize project management processes and templates

Develop the strategy to meet Business Imperatives and identified projects to implement the same Implemented Sales pipeline management process in UK Sales team by means of extensive reports, automation of

existing reports Have acquired sound knowledge on sales operations right starting from Stage 0 till Stage 3B Proposal Management: Authoring & Coordination; Creating Pricing Models for large (>$10M) deals Supported over 20+ mid-size deals, 5 Mega Deals and worked with global teams in different time zones Project Manager for the Microsoft CRM Dynamics implementation

o Role involves; building proposals for CRM implementation, understanding the client requirement and customization of CRM instance and structuring team for post implementation maintenance

o So far implemented the SMART CRM instance within 5 Business Unit for 900+ accounts in Health & Public Services UKI, 13 Key accounts in CMT UKI, 6 accounts in facility and resources each

o Worked from onsite location (London) for more than a year

Incident Manager, ASM Project for Microsoft Corporation (Line-2 & Line-3 Production Support)July 2004 – September 2010, Accenture Services Pvt Ltd (Hyderabad & USA)

Incident Manager and data management engineer for platinum web based applications of Microsoft Corporation. Managed large complex project in tune with the core business objectives from initiation through delivery

Delivery focused with excellent communication & influencing skills & the ability to manage multi-disciplined teams across geographies, business & technical functions

Managing project budget, profitability, margins, utilization, best estimate, invoicing and forecast Own the Incident Management process within ASM, a framework for Application support to Platinum applications of

Microsoft corp. Strong experience on Service Management process for production support environment, ensure that the provision of

the service is restored as quickly, ensuring the best possible level of service quality and availability and compliance with SLA

End-to-End management of high severity incidents reported from the point of initiation to the point of resolution Design and Provide Weekly detailed status reports of Incident management covering the KPI & metrics areas Lead a team of 18 members in 24 * 7 coverage for nearly 155 Production and UAT servers for Microsoft platinum

application “Microsoft Partner Program” Implemented best practices and SOP to improve the SLA from 68% while taking over the tier-2 production support.

In three months’ time, SLA was at 97% and consistently scored at 97% for 18 months

Engineer Technical, Airtel BroadBand & Telephone ServicesApril 2002 – July 2004, Bangalore

Responsible for field operations in service provisioning and service assurance Worked as a DSL Engineer where I was responsible for Maintenance and after sale Support of DSL connections. I

was the team leader for a team of 15 Engineers. Looking after whole Bangalore and providing support to other places of Karnataka if required

Training of maintenance engineers working in different zones of Karnataka circle Single point of contact of the major corporate customers for their issues with DSL Network Implemented best practices and thus decreasing the Hard Faults from 75 per 100 DEL to 2.37 per 100 DEL and

MTTR from 15hrs on an average per complaints to 2hrs per complaints

Education & CertificationsCourse Institute Year

B.E. Electronics & Communications Bangalore University 1997 - 2001ITIL V3 Foundation EXIM 2009

Achievements:

Got the Instant Karma Award from Accenture Services for the outstanding performance during year 2005-06. Received 4 times Accenture Celebrate Excellence (ACE) Award consecutively for 4 years. Received Ambassador Award for best team lead across the BUIT. Submitted Best Practices for Partner Portal Support to Microsoft which was published by Microsoft at Partner COE

Career Progression in Accenture:Sl. no. Progress Date

1 Joined Accenture as Software Engineer 22nd July 2004

2 Promoted as Senior Software Engineer 1st September 2006

3 Promoted as Team Leader 1st September 2007

4 Promoted as Associate Manager 1st March 2010

Personal Details:

Date of Birth: 19-June-1978Address: B-206, DSR Ultima Apt.

Haralur RoadOff Sarjapur RoadBangalore - 560102