Kyocera Service Error Codes Summary

KYOCERA SERVICE ERROR CODES SUMMARY SPREADSHEETS FOR COPIERS/PRINTERS

COPIERS/MFPs PRINTERSKM-1500 KM-3050/4050/5050 FS-1000/1000+ FS-6950DN

KM-1505 KM-4230/5230 FS-1010 FS-720/820/920

KM-1510_1810 KM-4530/5530 FS-1050 FS-7000+/9000

KM-1525 KM-4850W/P4850W/P4845W FS-1020D FS-9100DN/9500DN

KM-1530 KM-6030/8030 FS-1030D FS-9120DN/9520DN

KM-2030 KM-6230 FS-1018MFP FS-9130DN/9530/DN

KM-1620_2020 KM-6330/7530 FS-1116MFP FS-C5016N

KM-1635_2035 KM-C830/C830D FS-1118MFP FS-C5015N/C5025N

KM-1650_2050 KM-C850/C850D FS-1700/1750/3700/3750 FS-C5020N/C5030N

KM-2550 KM-C2630D FS-1800/1800+/3800 FS-8000C

KM-2530_3530_4030 KM-C2520/C3225/C3232 FS-1900 FS-C8008N

KM-3035_4035_5035 KM-3650W FS-1920/3820N/3830N FS-C8026N

FS-2000D/3900DN/4000DN FS-C8100DN

FS-6020

ERROR CODES DESCRIPTION POSSIBLE CAUSES

C0100

backup memory data problem (main board)

C0150

C0160/A0160 backup memory data problem (engine board)

C0170 accounting count problem

C0180 machine number mismatch error

C0210/A0210

bitmap (DIMM) problem

C0620/A0620 memory input interface problem 1. defective main board

DMA problem 1. defective main board

C0800 image processing problem

main motor problem

scanner carriage problem

1.backup memory read/write problem (main board) 1. defective backup RAM2. defective main board

C0110/A0110 1. defective backup RAM2. defective main board

1.backup memory read/write problem (engine board) 1. defective backup RAM2. defective engine board

1. defective backup RAM2. defective engine board

1. defective main board2. defective engine board

1. data damage on EEPROM2. defective engine board or main board

communication problem between the main board and engine board

1. poor connection between main pcb and engine pcb2. defective main board3. defective engine board

C0610/A0610 1. DIMM installed incorrectly2. defective DIMM memory3. defective main board

C0630/A0630

1. defective engine board2. defective main board

C2000/A2000 1. poor contact - drive motor connector terminals2. defective main motor rotation control circuit3. defective drive transmission unit

C3100/A3100 1. poor contact on the home position sensor connector2. defective scanner home position sensor3. defective engine board or scanner board4. defective scanner motor

exposure lamp problem

optical system (AGC) problem

polygon motor synchronization problem

polygon motor steady-state problem

BD steady-state problem

broken fuser heater wire

abnormally high fuser thermistor temperature

abnormally low fuser thermistor temperature

C6400 zero-crossing signal problem

broken external temperature thermistor

C3200/A3200 1. defective exposure lamp or inverter board2. incorrect shading position3. poor contact on connector terminals4. defective engine/main pcb

C3300/A3300 1. insufficient exposure lamp luminosity2. defective scanner main board3. incorrect shading position4. defective CCD unit

C4000/A4000 1. poor contact in polygon connector terminals2. defective polygon motor3. defective engine board or power supply board

C4010/A4010 1. poor contact in polygon connector terminals2. defective polygon motor3. defective engine board or power supply board

C4200/A4200 1. defective laser diode or polygon motor2. defective engine board3. defective main board

C6000 1. poor thermistor connector contact2. thermistor broken or installed incorrectly3. thermal cutout triggered4. heater lamp broken or installed incorrectly

C6020 1. shorted thermistor2. broken heater control circuit on power supply


1. poor conection between engine board and power supply2. defective power supply3. defective engine board

C7800/A7800 1. poor contact in the operation board connector terminals2. defective external temperature thermistor

shorted external temperature thermistor

C7980

C7990

C7810/A7810 1. poor contact in the operation board connector terminals2. defective external temperature thermistor

waste toner reservoir overflow problem (total count is 100K or less)

1. after E31 is displayed, 1000 copies were done2. defective waste toner sensor or engine board

waste toner reservoir overflow problem (total count is 100K or more)


POSSIBLE SOLUTIONS

replace main or engine board and check for proper operation

replace main board and check for proper operation


replace engine board or main board and check for proper operation

main switch off/on and run sim 020 to initialise backup memory and/or replace main board if needed;

main switch off/on and run sim 020 to initialise backup memory and/or replace main board if needed

main switch off/on and run sim 020 to initialise backup memory and/or replace engine board if needed;

main switch off/on and run sim 020 to initialise backup memory and/or replace engine board if needed

input correct serial number in Sim 004 and do a Sim020 to initialise the machine; if still same problem then replace main or engine board and check for proper operation

reflash the firmware; if still same problem then replace main or engine board and check for proper operation

check DIMM installation and replace if needed; replace main pcb if this doesn't resolve the problem

check motor connector; check for broken gears; check if drive rotates smoothly;lubricate gears and bushings; replace drive motor if needed

check/clean or replace home position sensor; lubricate scanner railings; check/replace scanner motor; replace scanner board or engine board if needed

check exposure lamp harness connections; adjust the position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace engine/main board if applicable

check exposure lamp harness connections; adjust position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace CCD unit or engine/main board if applicable

check poygon motor connector terminals; check/replace Laser unit (LSU); check/replace engine board


clean/replace the laser unit (LSU) ; check for main charge arcing on the main corona; check/replace main board or engine board and check for proper operation

check thermistor and thermostat continuity and replace if necessary; check heater lamp installation and continuity and replace if needed; perform sim163 to reset the error code

check thermistor continuity; replace power supply if needed; perform sim 163 to reset the error code


check connector continuity between power supply and engine board; check/replace the power supply board or engine board if needed; perform sim 163 to reset the error code

reinsert connectors on the operation panel; check continuity on the external temperature; replace the operation panel where the external thermistor is located and check the operation

reinsert connectors on the operation panel; check continuity on the external temperature; replace the operation panel where the external thermistor is located and check the operation

shake the process unit side by side and replace if needed; if new PU fitted then replace overflow sensor or the engine board


RETURN TO MAIN MENU


C011/A011 backup memory data problem (main board)

C100/A100 exposure lamp problem

C104/A104 optical system (AGC) problem

C310/A310 scanner carriage problem

C400/A400 polygon motor synchronization problem

C401/A401 polygon motor steady-state problem

C420/A420 BD steady-state problem

C510/A510 main charger problem

C610 broken fuser heater wire

1. defective backup RAM2. defective main board

1. defective exposure lamp or inverter board2. incorrect shading position3. poor contact on connector terminals4. defective main pcb5. defective CCD unit


1. poor contact on connector terminals2. scanner home position sensor is faulty3. scanner motor is defective4. main pcb is faulty

1. poor contact in polygon motor connector terminals2. defective polygon motor3. defective power supply board or main pcb


1. defective laser diode or polygon motor2. defective laser unit assembly3. defective main board

1. charge leakage during main charging2. defective high voltage unit3. deformed terminal spring on high volatge unit

1. poor thermistor connector contact2. thermistor broken or installed incorrectly3. thermal cutout triggered4. heater lamp broken or installed incorrectly

C620 abnormally low fuser thermistor temperature

C630 abnormally high fuser thermistor temperature

C730/A730 broken external temperature thermistor

C731/A731 shorted external temperature thermistor


1. shorted fuser thermistor2. broken heater control circuit on power supply

C710 toner sensor problem 1. developer is worn out or not in proper level2. defective toner sensor 3. defective main pcb

1. poor contact in the humidity sensor connector terminals2. defective external temperature thermistor


POSSIBLE SOLUTIONS


check exposure lamp harness connections; adjust the position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace the CCD unit and check operation; replace main pcb and check the operation


check if scanner carriage moves smoothly; check connections on the scanner home position sensor and replace if faulty; replace the scanner motor or main pcb and check the operation

check poygon motor connector terminals; check/replace Laser unit (LSU); check/replace main board


clean/replace the laser unit (LSU) ; check for main charge arcing on the main corona; check/replace main board and check the operation

check/clean the main charge corona; check if terminal spring on high volatge unit is deformed; replace high volatge unit if needed; check connectors on high voltage unit




run sim 155 and check for correct reading of toner sensor; run sim 130 and if same problem replace toner sensor; replace main pcb if still same fault after toner sensor replacement

reinsert connectors on the humidity sensor pcb; check continuity on the external temperature thermistor and replace if needed


RETURN TO MAIN MENU


C011 backup memory data problem (main board)

C021

DIMM memory problem

C041 bitmap (DIMM) problem

C043 DMA problem

C100 exposure lamp problem

C104 optical system (AGC) problem

C310 scanner carriage problem

C400 polygon motor synchronization problem

C401 polygon motor steady-state problem


optional printer board communication problem 1. poor contact between printer board & main board2. corrupted printer DIMM firmware3. faulty printer main board

C040 1. memory board installed incorrectly2. defective DIMM or memory board3. DIMM installed incorrectly on the memory board

1. memory board not fitted properly2. DIMM not fitted properly on memory board3. defective memory board

1. memory board not properly fitted2. defective memory board or main pcb



1. poor contact on connector terminals2. scanner home position sensor is faulty3. scanner motor is defective4. main pcb is faulty1. poor contact in polygon motor connector terminals2. defective polygon motor3. defective power supply board or main pcb


C420 BD steady-state problem

C510 main charger problem




C730 broken external temperature thermistor

C731 shorted external temperature thermistor









POSSIBLE SOLUTIONS


check connection between printer board and main board; re-install the firmware on the print board or replace printer DIMM; replace printer board if same problem;

check memory board installation; replace DIMM or memory board if faulty: check for correct DIMM insertion on the memory board

check memory board installation; replace DIMM or memory board if faulty: check for correct DIMM insertion on the memory board

check memory board installation; replace memory board or main pcb and check the operation














RETURN TO MAIN MENU





drive motor problem









C200 1. poor contact - drive motor connector terminals2. defective drive motor rotation control circuit3. defective drive transmission unit


1. poor contact in polygon motor connector terminals2. defective polygon motor3. defective power supply board or main pcb1. poor contact in polygon motor connector terminals2. defective polygon motor3. defective power supply board or main pcb








C740 image formation unit connector insertion problem







1. image formation unit connector inserted incorrectly2. defective image formation unit connector3. faulty image formation unit

POSSIBLE SOLUTIONS
















check if the image formation unit is properly connected; check the connectors if ok; replace the image formation unit if needed

RETURN TO MAIN MENU



DIMM memory problem


C043 DMA problem 1. defective main pcb



drive motor problem




C040 1. DIMM not fitted properly on memory board2. defective DIMM memory3. defective memory board or main pcb

1. DIMM not fitted properly on memory board2. defective DIMM memory3. defective memory board or main pcb





















C710 toner sensor problem1. developer is worn out or not in proper level2. defective toner sensor 3. defective main pcb




POSSIBLE SOLUTIONS

replace the main pcb and check the operation


check DIMM installation on the memory board and replace if faulty; check memory board installation; replace the memory board or main pcb and check the operation













run sim 155 and check for correct reading of toner sensor; run sim 130 and if same problem replace toner sensor; replace main pcb if still same fault after toner sensor replacementreinsert connectors on the humidity sensor pcb; check continuity on the external temperature thermistor and replace if needed



RETURN TO MAIN MENU



C021 operation unit pcb communication problem 1. main pcb is faulty

option finisher communication problem

DIMM memory problem





drive motor problem


C034 1. poor connection between finisher and copier2. finisher main pcb is faulty3. copier engine pcb is faulty

C040 1. DIMM not fitted properly on main pcb2. defective DIMM memory3. defective main pcb

1. DIMM not fitted properly on main pcb2. defective DIMM memory3. defective main pcb


























C817

C818

C819

C821


finisher front side registration motor problem 1. poor connection on front side reg motor2. front side reg motor or front home position sensor is faulty3. faulty finisher main pcb

finisher rear side registration motor problem 1. poor connection on rear side reg motor2.rear side reg motor or rear home position sensor is faulty3. faulty finisher main pcb

finisher trailing edge registration motor problem 1. poor connection on trailing edge reg motor2. trail edge reg motor or trail home position sensor is faulty3. faulty finisher main pcb

finisher stapler motor problem 1. stapler motor connector problem2. stapler unit is blocked with staples or is broken3. faulty stapler motor or finisher main pcb

POSSIBLE SOLUTIONS



replace main pcb and check for correct operation; contact service department if same problem after main pcb replacement

check connector contacts between finisher and machine; replace finisher main pcb or the copier main pcb if faulty

check DIMM installation on the main pcb; replace the DIMM or main pcb and check the operation

check DIMM installation on the main pcb; replace the DIMM or main pcb and check the operation
















check the continuity on the connectors; replace front side reg motor and/or front home position sensor if needed; replace the finisher main pcb and check the operation; perform Sim 906

check the continuity on the connectors; replace rear side reg motor and/or rear home position sensor if needed; replace the finisher main pcb and check the operation; perform Sim 906

check the continuity on the connectors; replace trail edge reg motor and/or trail edge home position sensor if needed; replace the finisher main pcb and check the operation; perform Sim 906

check stapler motor connector; check if blocked staples are on the opening of the stapler unit and replace if broken; replace the finisher main pcb and check for correct operation; perform Sim 906

RETURN TO MAIN MENU


C0100/A0100


C0150/A0150

C0160/A0160 backup memory data problem (engine board)


C0180 machine number mismatch

C0210/A0210

C0410/A0410 optional DP (document processor) communication problem

C0420/A0420

C0500/A0500 optional second paper feeder communication problem

C0510/A0510

C0610/A0610 bitmap (DIMM) problem

C0620/A0620 memory input interface problem 1. defective main board

C0630/A0630 DMA problem

backup memory read/write problem (main board) 1. defective backup RAM2. defective main board

C0110/A0110 1. defective backup RAM2. defective main board

backup memory read/write problem (engine board) 1. defective backup RAM2. defective engine board



1. data damage on EEPROM2. incorrect EEPROM fitted3. defective engine pcb or main pcb



1. poor connection between DP and copier2. defective DP driver pcb3. defective machine main pcb

optional first paper feeder communication problem 1. paper feeder installed incorrectly2. defective drawer pcb or machine main pcb

1. paper feeder installed incorrectly2. defective drawer pcb or machine main pcb


1. DIMM installed incorrectly2. defective DIMM memory3. defective main board

1. defective main pcb2. defective engine pcb

C0800 image processing problem 1. defective engine board

drive motor problem










C3100 1. poor contact on the home position sensor connector2. defective scanner home position sensor3. defective scanner motor or engine pcb

C3200/A3200 1. defective exposure lamp or inverter board2. incorrect shading position3. poor contact on connector terminals4. defective engine pcb

C3300/A3300 1. insufficient exposure lamp luminosity2. defective engine pcb3. incorrect shading position4. defective CCD unit

C4000 1. poor contact in polygon motor connector terminals2. defective polygon motor3. defective engine pcb


C4200/A4200 1. defective laser diode or polygon motor2. defective engine pcb or main pcb3. defective power supply pcb

C6000 1. poor thermistor connector contact2. thermistor broken or installed incorrectly3. thermal cutout triggered4. heater lamps broken or installed incorrectly









C7810 1. poor contact in the humidity sensor connector terminals2. defective external temperature thermistor

POSSIBLE SOLUTIONS



replace main pcb or engine pcb and check for proper operation







check connection between DP and machine; perform Sim906 if applicable to reset the DP; replace the machine's main pcb or the DP's main pcb and check the operation

check paper feeder installation especially connectors; replace drawer pcb or machine main pcb if needed




replace engine board and check for proper operation



check exposure lamp harness connections; adjust the position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace engine pcb and check the operation

check exposure lamp harness connections; adjust position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace CCD unit or engine pcb and check the operation

check poygon motor connector terminals; check/replace Laser unit (LSU); check/replace engine board and check the operation


clean/replace the laser unit (LSU) ; check for main charge arcing on the main corona; check/replace main board, engine board or power supply pcb and check for proper operation

check thermistor and thermostat continuity and replace if necessary; check heater lamps installation and continuity and replace if needed; perform sim163 to reset the error code






RETURN TO MAIN MENU


C0100


C0150

C0160 backup memory data problem (engine board)


C0180 machine number mismatch

C0210

C0240

C0410 optional DP (document processor) communication problem

C0420

C0500 optional second paper feeder communication problem

C0510


backup memory read/write problem (main board) 1. defective backup RAM2. defective main board

C0110 1. defective backup RAM2. defective main board




1. data damage on EEPROM2. incorrect EEPROM fitted3. defective engine pcb or main pcb



optional printer board communication problem 1. poor contact between printer board & main board2. corrupted printer DIMM firmware3. faulty printer main board or machine main pcb





C0610 1. DIMM installed incorrectly2. defective DIMM memory3. defective main board

C0620 memory input interface problem 1. defective main board

C0630 DMA problem

C0800 image processing problem 1. defective engine board

C2000 drive motor problem









1. poor contact - drive motor connector terminals2. defective drive motor rotation control circuit3. defective drive transmission unit


C3200 1. defective exposure lamp or inverter board2. incorrect shading position3. poor contact on connector terminals4. defective engine pcb

C3300 1. insufficient exposure lamp luminosity2. defective engine pcb3. incorrect shading position4. defective CCD unit



C4200 1. defective laser diode or polygon motor2. defective engine pcb or main pcb3. defective power supply pcb





C7750 drum type mismatch problem A

C7760 drum type mismatch problem B



F000 operation unit pcb communication error

F010 main pcb checksum error 1.defective main pcb

F020 memory checksum error

F030 main pcb system error

F040 engine pcb communication error

F050 engine pcb checksum error 1. defective engine pcb




1. defective engine pcb firmware2. defective engine pcb

1. defective engine pcb firmware2. defective engine pcb



1. defective operation unit pcb2. defective main pcb

1. defective expansion memory2. defective main pcb

1. corrupted firmware2. defective main pcb


POSSIBLE SOLUTIONS
















replace engine board and check for proper operation









replace operation unit pcb and/or main pcb and check for proper operation

replace main pcb and check for proper operation

reload the firmware and check operation; replace main pcb if needed

replace engine pcb and/or main pcb and check for proper operation

replace engine pcb and check for proper operation




upgrade engine board firmware or replace engine board EEPROM; replace engine board if still same problem

upgrade engine board firmware or replace engine board EEPROM; replace engine board if still same problem



remove expansion memory and check machine operation; replace main pcb if needed

RETURN TO MAIN MENU


C0030 fax control pcb system problem 1. faulty fax control pcb

C0070 fax control pcb incompatibility detection problem 1. firmware mismatch / firmware corrupted

C0100


C0130 backup memory read/write problem (main pcb EEPROM)

C0140 backup memory data problem (main pcb EEPROM)

C0150




C0210

C0240

C0250 scanner network board communication problem

C0280 fax control pcb communication problem



1. defective EEPROM2. defective main pcb

1. defective EEPROM2. problem with backup memory data








1. poor contact between scanner board and main board2. faulty scanner card or machine main board

1. poor contact between fax control board and main board2. faulty fax control board or machine main board


C0420

C0440 finisher communication problem


C0510 optional third paper feeder communication problem



C0630 DMA problem


C0820 fax control pcb CG ROM checksum error 1. defective fax control pcb

C0830 flash ROM program area checksum error 1. defective fax control pcb

C0860 fax control pcb software switch checksum error

C0870

C0880 fax control pcb program archive problem 1. defective fax control pcb

C0890 fax control pcb CG font archive problem 1. defective fax control pcb



1. poor connection between finisher and copier2. defective finisher main pcb3. defective machine main pcb






1. corrupted or defective fax firmware2. defective fax control pcb

fax control pcb to main pcb high capacity data transfer problem

1. poor contact on connector terminals2. defective fax control pcb or main pcb

C0900 fax software incompatibility detection problem 1. firmware mismatch / firmware corrupted

C0920 fax file system error 1. defective fax control pcb























C8170

C8180

C8190

C8210








finisher front stapler problem 1. front stapler connector problem2. front stapler is blocked with staples or is broken3. faulty front stapler unit or finisher main pcb

POSSIBLE SOLUTIONS

replace the fax control pcb and check for correct operation

check correct firmware version and/or upload correct firmware

replace main pcb EEPROM and/or the main pcb and check for correct operation










check connection between scanner board and main board; replace scanner board or main board if needed.

check connection between fax control board and main board; upgrade firmware; replace fax board or main board if needed.






install latest fax firmware and/or replace the fax board if necessary

check the connections; replace the fax control pcb or the main pcb if needed





check connector contacts between finisher and machine; replace finisher main pcb or the copier main pcb and check the operation





check correct firmware version and/or upload correct firmware for both fax control pcb and machine main pcb














check the continuity on the connectors; replace front side reg motor and/or front home position sensor if needed; replace the finisher main pcb if needed; perform Sim 906

check the continuity on the connectors; replace rear side reg motor and/or rear home position sensor if needed; replace the finisher main pcb if needed; perfrom Sim 906

check the continuity on the connectors; replace trail edge reg motor and/or trail edge home position sensor if needed; replace the finisher main pcb if needed; perform Sim 906

check connectors; check if blocked staples are on the opening of the front stapler and replace if broken; replace the finisher main pcb and check for correct operation; perform Sim 906

RETURN TO MAIN MENU




C0100


C0120 drum EEPROM read/write problem

C0130 backup memory read/write problem (main pcb EEPROM)

C0140 backup memory data problem (main pcb EEPROM)

C0150




C0210

C0240





1. defective drum EEPROM2. defective main pcb













C0420



C0510 optional third paper feeder communication problem


C0630 DMA problem





C0870
















C0960 developer EEPROM read/write problem










1. defective developer EEPROM2. defective main pcb












C6420

C7410 drum unit connector insertion problem



C8170

C8180

C8190

C8210



fixing fuse cut problem 1. fixing unit connector inserted incorrectly2. poor contact in the fuser unit connector terminals3. fuser thermistor wire is broken or damaged

C7400 developing unit connector insertion problem 1. defective developing unit connector terminal2. developing unit connector inserted incorrectly

1. defective drum unit connector terminal2. drum unit connector inserted incorrectly







POSSIBLE SOLUTIONS



replace drum unit or main pcb and check for correct operation





























replace developer unit or main pcb and check for correct operation










check drum unit connectors and replace the drum unit if needed



reinsert fuser unit and check connector terminals for correct contacts; check thermistor continuity and replace if damaged or broken

check developing unit connectors and replace the developer unit if needed;







RETURN TO MAIN MENU




C0210 operation unit pcb communication problem

C0240



C0420


C0450 mailbox communication problem

C0470 switchback unit communication problem

C0600 DIMM memory problem

C0610 bitmap problem


1. poor connection between operation unit pcb & main pcb2. operation unit pcb is faulty3. main pcb is faulty




option large paper deck/paper feed desk communication problem

1. poor connection between paper deck/paper desk and machine2. defective paper deck pcb or paper feed desk pcb3. defective machine main pcb


1. poor connection between mailbox and copier2. defective mailbox main pcb3. defective machine main pcb

1. poor connection between switchback unit and copier2. defective switchback unit main pcb3. defective machine main pcb

1. DIMM installed incorrectly on the main board2. defective DIMM or main pcb



C0630 DMA problem 1. defective main board

C1010 upper lift motor problem

C1020 lower lift motor problem

C1030

C1040

C1100 paper deck motor 1 problem


C1120 deck right lift position problem

C1130 deck left lift position problem

1. poor contact on the upper lift motor connector terminals2. upper lift motor limit switch is faulty3. broken gears or coupling of the upper lift motor4. defective upper lift motor

1. poor contact on the lower lift motor connector terminals2. lower lift motor limit switch is faulty3. broken gears or coupling of the lower lift motor4. defective lower lift motor

option desk upper lift motor problem 1. poor contact on the desk upper lift motor connector terminals2. desk upper lift motor limit switch is faulty3. broken gears or coupling of the desk upper lift motor4. defective desk upper lift motor

option desk lower lift motor problem 1. poor contact on the desk lower lift motor connector terminals2. Desk lower lift motor limit switch is faulty3. broken gears or coupling on the desk lower lift motor4. defective desk lower lift motor

1. paper deck motor 1 doesn't rotate or is overloaded2. poor connections on the paper deck motor 1 connector terminals


1. poor connections on the deck level switch 2 & deck motor 22. faulty deck level switch 2 or paper deck motor 23. the right deck unit doesn't lift properly

1. poor connections on the deck level switch 1 & deck motor 12. faulty deck level switch 1 or paper deck motor 13. the left deck unit doesn't lift properly

C1160 large paper deck/paper feed desk sequence problem 1. error is detected on the paper deck or paper feed desk

C1170 large paper deck/paper feed desk type mismatch problem 1. the paper deck/paper feed desk is the wrong type


C2500 paper feed motor problem

C2600 deck conveying motor/desk drive motor problem








1. poor contact - paper feed motor connector terminals2. defective paper feed motor rotation control circuit3. defective paper feed drive transmission unit

1. poor contact in the deck motor/paper desk motor connectors2. deck motor/desk motor is overloaded3. faulty deck motor/desk motor


C32001. defective exposure lamp or inverter board2. incorrect shading position3. poor contact on connector terminals4. defective engine pcb





C5300 broken cleaning lamp wire



abnormally low fuser unit thermistor temperature

C6410 fuser unit connector insertion problem

C6420 broken fuser unit thermistor wire

C7300 toner container sensor problem





C8010 finisher paper conveying motor problem

1. poor connection on the cleaning lamp connector terminals2. faulty cleaning lamp3. faulty main pcb

C6000 1. poor contact in the thermistor connector terminals2. fuser thermistor broken or installed incorrectly3. thermal cutout triggered4. heater lamps broken or installed incorrectly

C6020 1. shorted fuser thermistor2. broken heater control circuit on power supply

C6050 1. poor contact in the thermistor connector terminals2. fuser thermistor broken or installed incorrectly3. thermal cutout triggered4. heater lamps broken or installed incorrectly

1. fuser unit inserted incorrectly or poor connection2. faulty fuser unit connector

1. poor contact in the thermistor connector terminals2. fuser thermistor broken or installed incorrectly

1. toner sensor container makes poor contact2. defective toner container sensor3. faulty toner cartridge





1. poor contact in the paper conveying motor terminals2. faulty paper conveying motor or finisher main pcb

C8030

C8140 finisher main tray elevation motor problem

C8170

C8180

C8190

C8210

C8220 finisher rear stapler problem

C8300

C8310

C8320

finisher paper conveying belt problem 1. paper conveying belt out of phase or the clutch malfunctions2. paper conveying belt home position sensor is faulty3. internal tray is not inserted properly

1. tray elevation motor connection is faulty2. defective tray elevation upper and lower limit sensors3. defective tray elevation motor or finisher main pcb




finisher front stapler problem 1. front stapler connector problem2. front stapler is blocked with staples or is broken3. faulty front stapler unit or finisher main pcb 1. rear stapler connector problem2. rear stapler is blocked with staples or is broken3. faulty rear stapler unit or finisher main pcb

booklet stitcher paper ejection motor problem 1. poor connection on booklet stitcher paper ejection motor2. defective booklet stitcher paper ejection motor 3. defective finisher main pcb

booklet stitcher elevation motor problem 1. poor connection on booklet stitcher elevation motor2. defective booklet stitcher elevation motor 3. defective finisher main pcb

booklet stitcher rear jog motor problem 1. poor connection on rear alignment motor2. defective rear jog/rear alignment motor3. defective finisher main pcb

C8330

C8340 booklet stitcher stapler motor problem

C8350

C8360

C8370 booklet stitcher paddle motor problem

C8380 booklet stitcher folding problem

C8390 booklet stitcher backup RAM data problem

C8400 booklet stitcher incorrect type problem

C8410 booklet stitcher punch motor problem

C8420 booklet stitcher shift motor problem

C8430 booklet stitcher punch communication problem

booklet stitcher front jog motor problem 1. poor connection on front alignment motor2. defective front jog/front alignment motor3. defective finisher main pcb

1. stapler motor makes poor contact2. defective stapler motor3. defective booklet unit main pcb or finisher main pcb

booklet stitcher batch processing motor problem 1. poor connection on the batch processing motor2. defective batch processing motor3. defective finisher main pcb

booklet stitcher stapler shift motor problem 1. poor connection on the stapler shift motor2. defective stapler shift motor3. defective finisher main pcb

1. poor connection on the paddle motor2. defective paddle motor3. defective finisher main pcb

1. poor connection on the folding sensor2. defective folding sensor3. defective finisher main pcb

1. defective back up RAM2. defective finisher main pcb

1. an incorrect type error is detected2. defective finisher main pcb3. faulty eeprom on main pcb

1. poor connection on the punch motor2. defective punch motor3. defective finisher main pcb

1. poor connection on the shift motor2. defective shift motor3. defective finisher main pcb

1. poor connection between punch pcb & finisher main pcb2. defective punch controller pcb3. defective finisher main pcb

C8440

C8450 booklet stitcher side punch sensor problem

C8460

C8470 booklet stitcher punch dust sensor problem

C8480 booklet stitcher broken punch power source wire problem

booklet stitcher punch sensor problem 1. poor connection on the punch sensor2. defective punch sensor3. defective punch pcb or finisher main pcb

1. poor connection on the side punch sensor2. defective side punch sensor3. defective punch pcb or finisher main pcb

booklet stitcher punch backup RAM problem 1. defective punch backup RAM2. defective punch controller pcb3. defective finisher main pcb

1. poor connection on the punch dust sensor2. defective punch dust sensor3. defective punch pcb or finisher main pcb

1. poor connection on the punch power source wire2. defective punch power source wire3. defective punch pcb or finisher main pcb

C8500 mailbox drive motor problem 1. poor connection on the mailbox drive motor2. defective mailbox drive motor3. defective mailbox pcb or finisher main pcb

POSSIBLE SOLUTIONS



check connection between operation unit pcb and main pcb; replace the operation unit pcb or main pcb and check the operation




check connection between paper deck or paper desk and machine; replace the paper deck pcb or paper feed desk pcb if faulty; replace the copier main pcb and check the operation


check connector contacts between mailbox and machine; replace mailbox main pcb or the copier main pcb and check the operation

check connector contacts between switchback unit and machine; replaceswitchback unit main pcb or the copier main pcb and check the operation

check for correct DIMM insertion on the copier's main board; replace the DIMM or main pcb and check the operation




check connections on the upper lift motor and upper lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace upper lift motor or upper lift limit switch if faulty; run SIM906

check connections on the lower lift motor and lower lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace lower lift motor or lower lift limit switch if faulty; run Sim906

check connections on the desk upper lift motor and desk upper lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace desk upper lift motor or desk upper lift limit switch if needed

check connections on the desk lower lift motor and desk lower lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace desk lower lift motor or desk lower lift limit switch if needed

check paper deck motor 1 connector terminals; swap the motor from the other deck or replace the paper deck motor 1 and check for correct operation; check for broken gears; run Sim906 afterwards


check paper deck motor 2 & deck level switch 2 connector terminals; check for broken gears, belts and pulleys and make sure the right lift unit operates smoothly; run Sim906 afterwards

check paper deck motor 1 & deck level switch 1 connector terminals; check for broken gears, belts and pulleys and make sure the left lift unit operates smoothly; run Sim906 afterwards

replace with the correct paper deck or paper feed desk

turn main switch OFF/ON and check for correct operation then run Sim906 to reset the disable mode


check paper feed motor connector terminals; check for broken gears and pulleys; check the drive unit if it turns smoothly; replace the paper feed motor if faulty

check deck motor/desk motor connector terminals; check for broken gears and pulleys; check the drive unit if it turns smoothly; replace the deck motor/desk motor if faulty








check cleaning lamp continuity; replace cleaning lamp and if same problem replace the main pcb and check for correct operation

check thermistor and thermostat continuity and replace if broken; check heater lamps installation and continuity and replace if damaged; or replace the whole fuser unit assembly

check thermistor continuity and replace if faulty; if same error then replace power supply unit and check the operation


check fuser unit if properly inserted; check fuser unit connection and replace if damaged

check thermistor continuity and replace if broken or replace the fuser unit assembly

check toner container sensor connector; replace the toner cartridge and check operation; if still same problem then replace the toner container sensor




check the paper conveying motor connector terminals; replace the conveying motor or finisher main pcb and check the operation; perform Sim 906 afterwards

check if conveying belts are properly aligned; check and clean home position sensor and replace if needed; replace the conveying belt clutch if rusted; check internal tray insertion; perform Sim 906

check the motor connection and continuity; check/clean the upper and lower limit sensors and replace if needed; replace the motor or the finisher main pcb and check operation; perform Sim 906





check connectors; check if blocked staples are on the opening of the rear stapler and replace if broken; replace the finisher main pcb and check for correct operation; perform Sim 906

check ejection motor connector terminals if properly connected and repair if needed; replace the ejection motor or finisher main pcb and check the operation; perform Sim 906

check elevation motor connector terminals if properly connected and repair if needed; replace the elevation motor or finisher main pcb and check the operation; perform Sim 906

check rear jog motor connector terminals if properly connected and repair if needed; replace the rear jog motor or finisher main pcb and check the operation; perform Sim 906

check front jog motor connector terminals if properly connected and repair if needed; replace the front jog motor or finisher main pcb and check the operation; perform Sim 906

check the stapler motor connector terminals if properly connected and repair if needed; replace the stapler motor, booklet unit main pcb or finisher main pcb and check the operation; perform Sim 906

check the batch processing motor connector terminals if properly connected and repair if needed; replace the batch processing motor or finisher main pcb and check the operation; perform Sim 906

check the stapler shift motor connector terminals if properly connected and repair if needed; replace the stapler shift motor or finisher main pcb and check the operation; perform Sim 906

check the paddle motor connector terminals if properly connected and repair if needed; replace the paddle motor or finisher main pcb and check the operation; perform Sim 906

check the folder sensor connector terminals if properly connected and repair if needed; replace the folder sensor or finisher main pcb and check the operation; perform Sim 906

initialise the finisher main pcb via DIP switch settings; replace backup RAM or finisher main pcb and check for correct operation

turn main switch OFF/ON and check for correct operation then run Sim906; if same problem replace the finisher main pcb

check the punch motor connector terminals if properly connected and repair if needed; replace the punch motor or finisher main pcb and check the operation; perform Sim 906

check the shift motor connector terminals if properly connected and repair if needed; replace the shift motor or finisher main pcb and check the operation; perform Sim 906

check punch pcb and finisher pcb connection; replace punch pcb or finisher main pcb and check for correct operation; perform Sim 906

check the punch sensor connector terminals if properly connected and repair if needed; replace the punch sensor, punch pcb or finisher main pcb and check the operation; perform Sim 906

check the side punch sensor connector terminals if properly connected and repair if needed; replace the side punch sensor, punch pcb or finisher main pcb and check the operation; perform Sim 906

replace punch controller pcb or finisher main pcb and check for proper operation; perform Sim 906 if applicable

check the punch dust sensor connector terminals if properly connected and repair if needed; replace the punch dust sensor, punch pcb or finisher main pcb and check the operation; perform Sim 906

check the punch power source wiring connector terminals if properly connected and repair if needed; replace the harness, punch pcb or finisher main pcb and check the operation; perform Sim 906

check the mailbox drive motor connector terminals if properly connected; replace the mailbox drive motor, mailbox main pcb or finisher main pcb and check the operation; perform Sim 906

RETURN TO MAIN MENU



C0070 fax control pcb incompatibility detection problem

C0100 operation unit pcb backup memory read/write error

operation unit pcb backup memory data problem

C0150 backup memory read/write error 2

C0160 backup memory data problem

C0170 accounting count error

C0210 MMI communication error

C0240



C0320 energy save communication problem

C0420

1. firmware mismatch / firmware corrupted2. defective fax control pcb

1. defective EEPROMS 3 and 42. defective main pcb


1. defective EEPROMS 1 and 22. defective main pcb

1. data damage on EEPROM2. defective main board

1. data damage on EEPROM2. defective main board

1. defective main board2. correct firmware not loaded




1. defective main pcb

option large paper deck/paper feed desk communication problem

1. poor connection between paper deck/paper desk and machine2. defective paper deck pcb or paper feed desk pcb3. defective machine main pcb



C0470 switchback unit communication problem



C0640 hard disk drive problem




C0870






1. poor connection between mailbox and copier2. defective mailbox main pcb3. defective machine main pcb

1. poor connection between switchback unit and copier2. defective switchback unit main pcb3. defective machine main pcb


1. poor contact on the hard disk connector terminals2. defective hard disk or main pcb






C1030

C1040




C1130 deck left lift position problem



C2600 deck conveying motor/desk drive motor problem


option desk upper lift motor problem 1. poor contact on the desk upper lift motor connector terminals2. Desk upper lift motor limit switch is faulty3. broken gears or coupling of the desk upper lift motor4. defective desk upper lift motor

option desk lower lift motor problem 1. poor contact on the desk lower lift motor connector terminals2. Desk lower lift motor limit switch is faulty3. broken gears or coupling on the desk lower lift motor4. defective desk lower lift motor






























C6420




C7450 image formation unit fuse cut problem




C8030

C8140 finisher main tray elevation motor problem







1. image formation unit inserted incorrectly2. image formation unit connector is damaged or faulty






C8170

C8180

C8190

C8210


C8300

C8310

C8320

C8330

C8340 booklet stitcher stapler motor problem

C8350











C8360

C8370 booklet stitcher paddle motor problem

C8380 booklet stitcher folding problem


C8400 booklet stitcher incorrect type problem


C8420 booklet stitcher shift motor problem

C8430 booklet stitcher punch communication problem

C8440

C8450 booklet stitcher side punch sensor problem

C8460












C8470 booklet stitcher punch dust sensor problem

C8480 booklet stitcher broken punch power source wire problem



C8500 mailbox drive motor problem 1. poor connection on the mailbox drive motor2. defective mailbox drive motor3. defective mailbox pcb or finisher main pcb

POSSIBLE SOLUTIONS



check correct firmware version and/or upload correct firmware; if still same problem then replace the fax control pcb and check operation

main switch off/on and run sim 020 to initialise backup memory; if still same problem then replace the EEPROMS 3 and 4 on the main pcb; replace main pcb and check the operation


main switch off/on and run sim 020 to initialise backup memory; if still same problem then replace the EEPROMS 1 and 2 on the main pcb; replace main pcb and check the operation

main switch off/on and run sim 020 to initialise backup memory and/or replace main pcb if needed

main switch off/on and run sim 020 to initialise backup memory and/or replace main pcb if needed

reflash the firmware; if still same problem then replace main board and check for proper operation




check connection between paper deck or paper desk and machine; replace the paper deck pcb or paper feed desk pcb if faulty; replace the copier main pcb and check the operation









check connector contacts between mailbox and machine; replace mailbox main pcb or the copier main pcb and check the operation

check connector contacts between switchback unit and machine; replaceswitchback unit main pcb or the copier main pcb and check the operation


perform Sim906 first; then execute Sim024(initialise hdd) with front cover open; replace hard disk or main pcb if same problem




check connections on the desk upper lift motor and desk upper lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace desk upper lift motor or desk upper lift limit switch if needed

check connections on the desk lower lift motor and desk lower lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace desk lower lift motor or desk lower lift limit switch if needed




check paper deck motor 1 & deck level switch 1 connector terminals; check for broken gears, belts and pulleys and make sure the left lift unit operates smoothly; run Sim906 afterwards















check and replace the image formation unit and check for correct operation
















check ejection motor connector terminals if properly connected and repair if needed; replace the ejection motor or finisher main pcb and check the operation; perform Sim 906

check elevation motor connector terminals if properly connected and repair if needed; replace the elevation motor or finisher main pcb and check the operation; perform Sim 906

check rear jog motor connector terminals if properly connected and repair if needed; replace the rear jog motor or finisher main pcb and check the operation; perform Sim 906

check front jog motor connector terminals if properly connected and repair if needed; replace the front jog motor or finisher main pcb and check the operation; perform Sim 906

check the stapler motor connector terminals if properly connected and repair if needed; replace the stapler motor, booklet unit main pcb or finisher main pcb and check the operation; perform Sim 906

check the batch processing motor connector terminals if properly connected and repair if needed; replace the batch processing motor or finisher main pcb and check the operation; perform Sim 906

check the stapler shift motor connector terminals if properly connected and repair if needed; replace the stapler shift motor or finisher main pcb and check the operation; perform Sim 906

check the paddle motor connector terminals if properly connected and repair if needed; replace the paddle motor or finisher main pcb and check the operation; perform Sim 906

check the folder sensor connector terminals if properly connected and repair if needed; replace the folder sensor or finisher main pcb and check the operation; perform Sim 906


turn main switch OFF/ON and check for correct operation then run Sim906; if same problem replace the finisher main pcb

check the punch motor connector terminals if properly connected and repair if needed; replace the punch motor or finisher main pcb and check the operation; perform Sim 906

check the shift motor connector terminals if properly connected and repair if needed; replace the shift motor or finisher main pcb and check the operation; perform Sim 906

check punch pcb and finisher pcb connection; replace punch pcb or finisher main pcb and check for correct operation; perform Sim 906

check the punch sensor connector terminals if properly connected and repair if needed; replace the punch sensor, punch pcb or finisher main pcb and check the operation; perform Sim 906

check the side punch sensor connector terminals if properly connected and repair if needed; replace the side punch sensor, punch pcb or finisher main pcb and check the operation; perform Sim 906

replace punch controller pcb or finisher main pcb and check for proper operation; perform Sim 906 if applicable

check the punch dust sensor connector terminals if properly connected and repair if needed; replace the punch dust sensor, punch pcb or finisher main pcb and check the operation; perform Sim 906

check the punch power source wiring connector terminals if properly connected and repair if needed; replace the harness, punch pcb or finisher main pcb and check the operation; perform Sim 906

check the mailbox drive motor connector terminals if properly connected; replace the mailbox drive motor, mailbox main pcb or finisher main pcb and check the operation; perform Sim 906

RETURN TO MAIN MENU



C0060 main pcb type mismatch error 1. main pcb is faulty


C0130 backup memory (EEPROM) device problem (main pcb)

C0140 backup memory (EEPROM) data problem (main pcb)

C0150 backup memory device problem (engine pcb)


C0170 copy counts problem






C0700 CF error for backup



1. defective engine board EEPROM2. defective engine board


1. defective main board2. defective engine board3. defective EEPROMs


1. DIMM installed incorrectly on the main board2. defective DIMM or main pcb



1. CF card installed incorrectly2. defective CF card



C0870





C1030

C1040

C1100

C1110






paper feed lift motor 1 error (option PF700) 1. poor contact on the lift motor 1 connector terminals2. paper feed lift switch 1 is faulty3. broken gears or coupling on paper feed lift motor 14. defective paper feed lift motor 1




C1120

C1130

C1800

C1900


C2250 main charger cleaning motor error


C2600


paper feeder left lift position problem (option PF750)(option 3000 sheet paper feeder)

1. poor contact on the lift motor 1 connector terminals2. paper feed lift switch 2 is faulty3. broken gears or coupling on left lift unit4. defective paper feed lift motor 1

paper feeder right lift position problem (option PF750)(option 3000 sheet paper feeder)

1. poor contact on the lift motor 2 connector terminals2. paper feed lift switch 1 is faulty3. broken gears or coupling on right lift unit4. defective paper feed lift motor 2

option paper feeder unit communication problem(paper feeder unit/3000 sheet paper deck)

1. poor contact on the connector terminals2. defective paper feeder pcb/paper deck pcb3. defective copier engine pcb

option paper feeder EEPROM error(paper feeder unit/3000 sheet paper deck)

1. poor contact on the connector terminals2. defective paper feeder pcb/paper deck pcb3. defective copier engine pcb


1. main charger cleaning motor is not connected properly2. defective main charger cleaning motor3. defective copier engine pcb

1. poor contact - paper feed motor connector terminals2. defective paper feed motor rotation control circuit3. defective paper feed drive transmission unit4. defective paper feed motor or engine pcb

deck paper conveying motor error (option PF750)/paper feed desk drive motor error (option PF700)

1. poor contact in the deck paper conveying/or drive motor2. deck conveying motor/paper feed desk motor is overloaded3. faulty deck conveying motor/paper feed desk motor

C3100 1. poor contact on the scanner home position switch connector2. defective scanner home position sensor3. defective scanner motor or scanner pcb4. scanner wire or mirror frame is faulty


C3210 CIS lamp problem

C3300 CCD AGC problem

C3310 CIS AGC problem

C3500 communication error between scanner pcb and SHD pcb

C3900 backup memory read/write problem on scanner pcb

C3910 backup memory data problem on scanner pcb




C3200 1. defective exposure lamp or inverter board2. incorrect shading position3. poor contact on connector terminals4. defective scanner pcb or engine pcb

1. poor contact on the CIS connector2. defective CIS assembly3. defective DP inverter pcb4. defective DP main pcb

1. insufficient exposure lamp luminosity2. defective SHD pcb or CCD pcb3. incorrect shading position or faulty exposure lamp4. defective CCD unit


1. poor contact between scanner pcb and SHD pcb2. defective scanner pcb3. defective SHD pcb

1. defective backup RAM on scanner pcb2. defetive scanner pcb

1. problem with the backup memory data on scanner pcb2. defective scanner pcb







C6030 fuser thermistor break error




C6420


C7400




1. poor thermistor connector contact2. thermistor broken or installed incorrectly3. thermal cutout triggered4. heater lamps broken or installed incorrectly


1. thermistors are not mounted properly2. defective thermistors - broken or shorted3. defective engine pcb






developing unit connector insertion problem 1. defective developing unit connector terminal2. developing unit connector inserted incorrectly




C7900 drum unit EEPROM error

C7910 developing unit EEPROM error

C8020 punch motor problem (option DF710)

C8030 finisher tray upper limit detection problem

C8050 paper conveying belt motor 1 problem (option DF710)


C8070 internal tray communication error (option DF710)

C8140


1. drum unit not inserted correctly2. defective drum unit connector3. defective drum unit or engine pcb

1. developing unit not inserted correctly2. defective developing unit connector3. defective developing unit or engine pcb

1. poor connection on punch motor2. defective punch motor 3. defective punch pcb or finisher main pcb

1. tray upper limit sensor makes poor contact2. tray upper limit sensor is faulty3. defective finisher main pcb

1. poor contact on the connector terminals2. defective paper conveying belt 1 home position sensor3. defective paper conveying belt motor 14. defective internal tray pcb or finisher main pcb


1. poor contact on the connector terminals2. internal tray not properly inserted or engaged3. defective internal tray pcb or finisher main pcb

1.main tray problem (option DF710)2.tray elevation motor problem (option DF730)

1. poor contact in connector terminals2. main tray motor is faulty (DF710)3. main tray upper limit sensor is faulty (DF710)4. defective finisher main pcb (DF710)5. tray elevation motor connection is faulty (DF730)6. defective tray elevation upper and lower limit sensors (DF730)7. defective tray elevation motor or finisher main pcb (DF730)

C8170

C8180

C8190

C8210

C8220 stapler moving motor 2 error (DF710)

C8230 stapler motor problem (option DF710)

C8300 centerfold unit communication error (option BF710)

1. Side registration motor 1 problem (option DF710)2. Adjustment motor problem (option DF730)3.finisher front side registration motor problem (DF720)

1. poor contact in the connector terminals2. side registration motor 1 is faulty (DF710)3. defective adjustment motor (DF730)4. adjustment home position sensor is faulty (DF730)5. defective front side registration motor (DF720)6. front side registration home position sensor is faulty(DF720)7. defective finisher main pcb whichever type installed

1. Side registration motor 2 problem (option DF710)2. finisher rear side registration motor problem (option DF720)

1. poor contact in the connector terminals2. side registration motor 2 is faulty (DF710)3. defective rear side registration motor (DF720)4. rear side registration home position sensor is faulty (DF720)5. defective finisher main pcb whichever type installed

finisher trailing edge registration motor problem (DF720) 1. poor connection on trailing edge reg motor2. trail edge reg motor or trail home position sensor is faulty3. faulty finisher main pcb

stapler moving motor 1 error (DF710)stapler problem (DF730)finisher stapler problem (DF720)

1. poor contact in the connector terminals2. stapler moving motor 1 is faulty (DF710)3. stapler is blocked by staple or is broken (DF720/DF730)4. defective finisher main pcb whichever type installed

1. poor contact in the connector terminals2. stapler moving motor 2 is faulty3. defective finisher main pcb

1. stapler motor makes poor contact2. defective stapler motor3. defective finisher main pcb

1. poor connection between the centerfold unit and finisher2. centerfold unit set switch is faulty3. defective centerfold unit main pcb4. defective finisher main pcb

C8310

C8320

C8330 blade motor problem (option BF710)

C8340 centerfold staple motor problem (option BF710)

C8350

C8360 centerfold unit main motor problem (option BF710)

C8440 sensor adjusting problem (option DF730)

C8460 finisher EEPROM problem (option DF730)

mailbox communication error (option MT710)

centerfold unit side registration motor 1 problem (option BF710)

1. poor connection in the side registration motor 12. centerfold unit side registration motor 1 is faulty 3. defective centerfold unit main pcb4. defective finisher main pcb

centerfold unit paper conveying belt motor problem (option BF710)

1. poor connection in the paper conveying belt motors 1 & 22. paper conveying belt motor 1 or 2 is faulty 3. defective centerfold unit main pcb4. defective finisher main pcb

1. poor connection in the blade motor2. blade motor is faulty 3. defective centerfold unit main pcb4. defective finisher main pcb

1. poor connection in the centerfold staple motor2. centerfold staple motor is faulty 3. defective centerfold unit main pcb4. defective finisher main pcb



1. poor connection in the centerfold main motor2. centerfold main motor is faulty 3. defective centerfold unit main pcb4. defective finisher main pcb

1. poor connection in the paper entry sensor2. Optical path of paper entry sensor is dirty or is blocked3. defective finisher main pcb

1. EEPROM is faulty on the finisher main pcb2. finisher main pcb is defective

C8500 1. poor connection between the mailbox and finisher2. mailbox main pcb is faulty3. finisher main pcb is faulty

C8510 mailbox drive motor problem

C8800 document finisher communication problem (option DF710)

C8900 finisher backup memory data problem (option DF710)

C8910 punch unit backup memory data problem (option PH5C)

C8920 mailbox backup memory data problem (option MT710)

C8930 centerfold unit backup memory data problem (option BF710)

C9000

C9040 DP lift motor going up error (option DP700)

C9050 DP lift motor going down error (option DP700)

C9060 DP EEPROM error (option DP700)

1. poor connection in the mailbox drive motor2. mailbox drive motor is faulty3. defective mailbox main pcb4. defective finisher main pcb

1. poor connection between finisher and copier2. finisher main pcb is faulty3. copier engine pcb is faulty

1. poor contact on connector terminals2. defective finisher main pcb

1. poor contact on connector terminals2. defective punch main pcb3. defective finisher main pcb

1. poor contact on connector terminals2. defective mailbox main pcb3. defective finisher main pcb

1. poor contact on connector terminals2. defective centerfold unit main pcb3. defective finisher main pcb

document processor (DP) communication error(option DP700)

1. poor connection between DP and copier2. DP main pcb is faulty3. copier main pcb or engine pcb is faulty

1. DP lift motor and upper limit lift switch makes poor contact2. DP lift motor or upper limit lift switch is faulty3. DP main pcb is faulty

1. DP lift motor and lower limit lift switch makes poor contact2. DP lift motor or lower limit lift switch is faulty3. DP main pcb is faulty

1. DP EEPROM is damaged2. DP main pcb is faulty

C9070 communication problem between DP and SHD

C9080 communication problem between DP and CIS

operation unit pcb communication error

F010 main pcb checksum error 1.defective main pcb

F020 memory checksum error

F030 main pcb system error

F040 engine pcb communication error

F041 scanner pcb communication error

F050 engine pcb checksum error 1. defective engine pcb

F060 engine RAM error 1. defective engine pcb

F070 flash ROM error 1. defective flash ROM

F080 flash ROM error (during download) 1. defective flash ROM

F090 fax control pcb communication error

CF14F

CF256

1. SHD pcb makes poor contact2. SHD pcb is faulty3. DP main pcb is faulty

1. CIS makes poor contact on the connector terminals2. CIS assembly is faulty3. DP main pcb is faulty

F000 1. defective operation unit pcb2. defective main pcb

1. defective expansion memory2. defective main pcb

1. corrupted firmware2. defective main pcb


1. defective scanner pcb2. defective machine main pcb

1. defective fax control pcb2. defective machine main pcb

operation is unstable after recovering from a power supply failure (power drops or cuts)

1. power supply voltage is unstable2. main switch was turned OFF/ON very instantly

poor contact of the fax option board; mis-installation of the fax board

1. fax control board not properly installed2. fax control board is defective

CF257

CF423 fax job error

CF424 fax job error

CF433 image processing error







poor contact of the fax option board; mis-installation of the fax board




1. stored jobs in the HDD are corrupted2. HDD is faulty









CF45F image processing error





















CF620 main controller error

720F SMTP communication error








1. machine can't communicate with the SMTP server2. wrong configuration for the SMTP settings

CFB30

CFB31

CFB32

CFB33

communication error between the operation panel and main controller board

1. poor connection between operation panel and main controller2. defective operation panel or main logic board3. corrupted system file in the HDD4. poor contacts on the PANEL and MAIN DIMMs5. poor contact on the memory DIMM







POSSIBLE SOLUTIONS





check for correct CF card installation or replace and check for correct operation

replace main pcb and check for correct operation; contact service department if same problem after main pcb replacement




replace main or engine board and check for proper operation; replace EEPROM and if faulty contact service admin


check for correct DIMM insertion on the copier's main board; replace the DIMM or main pcb and check the operation










check connections on the paper feed lift motor 1 and lift switch 1; check for possible broken gears or couplings; swap lift motor or lift switch with another tray and check operation; replace the paper feed lift motor 1 or lift switch 1 and check the operation






check connection between paper feeder/paper deck and machine; replace the paper feeder pcb/paper deck pcb or the copier engine pcb and check for correct operation

check connection between paper feeder/paper deck and machine; swap the paper feeder or paper deck with a new one and check operation; replace the copier engine pcb and check operation


check main charger cleaning motor connector if properly connected; check for broken gears on the main charger drive; replace the main charger motor or engine pcb and check the operation

check paper feed motor connector terminals; check for broken gears and pulleys; check the drive unit if it turns smoothly; replace the paper feed motor if faulty; replace the paper feed motor or engine pcb and check the operation



replace the scanner pcb and check if working ok

check exposure lamp harness connections; adjust the position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace engine pcb/scanner pcb and check the operation

check/clean the CIS connector; replace the document processor (DP) inverter pcb or main pcb and check the operation; replace the CIS assembly if faulty

check connections on the exposure lamp, inverter pcb and SHD pcb; replace exposure lamp or inverter pcb; replace the SHD pcb or CCD pcb; replace the CCD unit or engine pcb and check the operation.


check connection between the scanner pcb and SHD pcb; replace the scanner pcb or SHD pcb and check for correct operation

run Sim 022 to initialise the scanner backup memory; if still same problem then replace the scanner pcb








check the installation of the thermistors and clean if dirty; check continuity if broken or shorted and replace if faulty; if still same problem replace the engine pcb; perform Sim 163






check developing unit connectors and replace the developer unit if needed;



check drum unit connection and see if it is properly inserted; if same problem then replace the drum unit or engine pcb and check the operation

check developing unit connection and see if it is properly inserted; if same problem then replace the developing unit or engine pcb and check the operation

check punch motor connector terminals if properly connected and repair if needed; replace the punch motor, punch pcb or finisher main pcb and check the operation; perform Sim 906

check the tray upper limit sensor connection and replace the sensor if faulty; if same problem then replace the finisher main pcb and check the operation

check the conveying belt 1 home position sensor connection and replace if faulty; replace the conveying belt motor 1 if faulty; replace the internal tray pcb or finisher main pcb and check operation; perform Sim 906 to reset the disable mode


check if internal tray is properly engaged; if same problem then replace internal tray pcb or finisher main pcb and check operation

check the connectors and reseat them; For DF710, replace the main tray motor or the main tray upper limit switch; replace the finisher main pcb and check the operation; for the DF-730, replace the tray elevation motor or the tray elevation upper/lower sensors; replace the finisher main pcb and check the operation; perform Sim 906 for both finishers

check all the connections applicable for each type finisher; replace side registration motor 1, adjustment motor, or front side registration motor if faulty; check/replace the adjustment home position sensor or front side registration home position sensor if faulty. replace the finisher main pcb for the type of finisher attached and check the operation; perform Sim 906

check all the connections applicable for each type finisher; replace side registration motor 2 or rear side registration motor if faulty; check/replace the rear side registration home position sensor if faulty. replace the finisher main pcb for the type of finisher attached and check the operation; perform Sim 906


check all the connections applicable for each type finisher; replace stapler moving motor 1 if faulty; check for possible blocked staples on the stapler unit and replace if the stapler unit is broken; replace the finisher main pcb for the type of finisher attached and check the operation; perform Sim 906

check stapler moving motor 2 connection; replace stapler moving motor 2 if faulty; check for possible blocked staples on the stapler unit and replace if the stapler unit is broken; replace the finisher main pcb and check the operation; perform Sim 906

check stapler motor connector terminals; replace stapler motor or finisher main pcb and check operation; perform Sim 906

check connection between the centerfold unit and finisher; check the centerfold unit set switch; replace the centerfold unit main pcb or finisher main pcb and check the operation; perform Sim 906

replace the EEPROM or finisher main pcb and check the operation

check connection in the side registration motor 1; replace the side registration motor 1 if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation; perform Sim 906

check connection in the paper conveying belt motors 1 and 2; replace the paper conveying belt motors 1 or 2 if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation; perform Sim 906

check connection in the blade motor and replace blade motor if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation; perform Sim 906

check connection in the centerfold staple motor; replace the centerfold staple motor if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation; perform Sim 906


check connection in the centerfold main motor; replace the centerfold main motor if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation; perform Sim 906

check connection in the paper entry sensor and check for possible blockage by cleaning it; replace the paper entry sensor if needed; replace the finisher main pcb and check the operation; perform Sim 906

check connection between mailbox and finisher; replace the mailbox main pcb or finisher main pcb and check the operation; perform Sim 906 to reset the code

check and replace the DP main pcb and check the operation

check connection in the mailbox drive motor; replace the mailbox drive motor if faulty; replace the mailbox main pcb or finisher main pcb and check the operation; perform Sim 906

check connection between the copier and the finisher and repair if needed; replace the finisher main pcb or copier engine pcb and check the operation; perform Sim 906 if applicable

check finisher main pcb connector terminals; replace the main pcb and check the operation; perform Sim 906 if applicable

check punch main pcb connector terminals; replace the punch main pcb or finisher main pcb and check the operation; perform Sim 906 if applicable

check mailbox main pcb connector terminals; replace the mailbox main pcb or finisher main pcb and check the operation; perform Sim 906 if applicable

check centerfold unit main pcb connector terminals; replace the centerfold unit main pcb or finisher main pcb and check the operation; perform Sim 906 if applicable


check the connections on the DP lift motor and upper limit lift switch; check for broken gears or couplings; replace the DP lift motor or upper limit lift switch if faulty; replace the DP main pcb and check the operation; perform Sim 906

check the connections on the DP lift motor and lower limit lift switch; check for broken gears or couplings; replace the DP lift motor or lower limit lift switch if faulty; replace the DP main pcb and check the operation; perform Sim 906

replace operation unit pcb and/or main pcb and check for proper operation


reload the firmware and check operation; replace main pcb if needed

replace engine pcb and/or main pcb and check for proper operation



replace the flash ROM and check the operation

replace the flash ROM and check the operation

check connection between the DP main pcb and SHD pcb; replace the SHD pcb or DP main pcb and check the operation; perform Sim 906

check connection between the DP main pcb and CIS; replace the CIS assembly or DP main pcb and check the operation; perform Sim 906

remove expansion memory and check machine operation; replace main pcb if needed

check and replace the scanner pcb or machine main pcb and check the operation

check connection between fax control pcb and machine main pcb; replace the fax pcb or machine main pcb and check the operation

check power supply voltage if stable; DO NOT turn the main switch OFF/ON very quickly

check fax board installation and check operation; replace fax control board if faulty




1. Turn MSW off/on and check if error code disappear2. If same error, format HDD from system menu3. If same error, format HDD from maintenance mode (Sim024)4. If still same error then replace HDD and send to tech support






















check SMTP server settings on the machine side; check if authentication is needed to connect to the SMTP

check MAIN/PANEL DIMM and memory DIMM installation; clean and reseat DIMM contacts; format the HDD in Sim 024 and check if working ok; replace the operation panel or main controller if needed




RETURN TO MAIN MENU


C001 memory copy pcb 1 communication problem 1. defective memory copy pcb 1

C003 memory copy pcb 2 communication problem 1. defective memory copy pcb 2

C010 RAM/ROM problem 1. defective main pcb


C021 operation unit main pcb communication problem

C022

C023 scannner communication problem 1. defective main pcb

C024 printer board communication problem

C026 memory copy pcb 1 communication problem

C032



1. poor contact in the connector terminals2. defective operation unit pcb3. defective main pcb

communication problem between the engine pcb and main pcb

1. poor connection between engine pcb and main pcb2. engine ROM IC is defective3. main pcb is defective

1. poor contact between printer board & main board2. corrupted printer DIMM firmware3. faulty printer board or main pcb

1. defective memory copy pcb 12. defective main pcb

1. large paper deck communication problem2. paper feed desk communication problem

1. poor contact on the connector terminals2. defective large deck main pcb3. defective paper feed desk main pcb4. defective engine pcb or main pcb

1. poor connection between finisher and copier2. defective finisher main pcb3. defective machine main pcb or engine pcb

C036 memory copy pcb 2 communication problem

C037 communication microcomputer problem



C210 paper conveying motor problem

C220 duplex side registration motor problem


C231 desk drive motor problem




1. insufficient exposure lamp luminosity2. defective main pcb3. incorrect shading position4. defective CCD unit


1. poor contact in paper conveying motor terminals2. defective paper conveying motor rotation control circuit3. defective drive transmission unit

1. poor contact in the connector terminals2. side registration motor is faulty3. side registration home position switch is faulty4. engine pcb is defective

1. poor contact in paper feed motor terminals2. defective paper feed motor rotation control circuit3. defective drive transmission unit

1. poor contact in desk drive motor terminals2. defective desk drive motor rotation control circuit3. defective drive transmission unit



C243 upper desk lift motor problem

C244 lower desk lift motor problem


C332 scanner watchdog problem 1. defective main pcb

C340 original detection position problem





1. poor contact on the desk upper lift motor connector terminals2. desk upper lift motor limit switch is faulty3. broken gears or coupling of the desk upper lift motor4. Defective desk upper lift motor

1. poor contact on the desk lower lift motor connector terminals2. desk lower lift motor limit switch is faulty3. broken gears or coupling of the desk lower lift motor4. Defective desk lower lift motor


1. poor contact on connector terminals2. defective original size sensor3. scanner motor pcb is defective4. main pcb is faulty

1. poor contact in polygon motor connector terminals2. defective polygon motor3. defective engine pcb

1. poor contact in polygon motor connector terminals2. defective polygon motor3. defective engine pcb

1. defective laser diode or polygon motor2. defective engine pcb or main pcb3. defective power supply pcb


C511 transfer/separation high voltage problem

C610 broken fuser unit thermistor wire

C620 abnormally low fixing temperature

C630 abnormally high fixing temperature




C740 toner hopper problem


1. charge leak during main charging2. faulty main charge unit3. defective high voltage transformer pcb

1. charge leak during transfer/separation charging2. faulty transfer/separation charger unit3. defective high voltage transformer pcb



1. shorted thermistor2. broken heater control circuit on power supply

1. poor conection between engine board and power supply2. defective power supply3. defective main board

C710 toner sensor problem 1. toner sensor connector makes poor contact2. defective toner sensor3. developer level is not correct4. defective engine pcb



1. toner main hopper lockup2. defective toner hopper lockup sensor3. defective toner recycle motor4. poor contact on the toner recycle sensor or motor terminals


C803

C814 finisher tray elevation motor problem

finisher front jogger motor problem

finisher rear jogger motor problem

C821


C920 deck paper conveying motor problem




finisher paper conveying belt problem 1. paper conveying belt out of phase or the clutch malfunctions2. paper conveying belt home position sensor is faulty3. internal tray is not inserted properly----------------------------------------------------------------------------------------1. tray elevation motor connection is faulty2. defective tray elevation upper and lower limit sensors3. defective tray elevation motor or finisher main pcb

C817 1. front jogger motor connector makes poor contact2. front jogger home position sensor is dirty or faulty3. front jogger motor malfunctions4. defective finisher main pcb

C818 1. rear jogger motor connector makes poor contact2. rear jogger home position sensor is dirty or faulty3. rear jogger motor malfunctions4. defective finisher main pcb

finisher front stapler problem 1. front stapler connector problem2. front stapler is blocked with staples or is broken3. faulty front stapler unit or finisher main pcb 1. rear stapler connector problem2. rear stapler is blocked with staples or is broken3. faulty rear stapler unit or finisher main pcb 1. the deck paper conveying motor makes poor contact2. deck conveying motor is faulty3. deck conveying motor pcb is faulty




C924 deck left lift position problem 1. poor connections on the deck level switch 2 & deck motor 22. faulty deck level switch 2 or paper deck motor 23. the left deck unit doesn't lift properly

POSSIBLE SOLUTIONS

replace the memory copy pcb 1 and check the operation

replace the memory copy pcb 2 and check the operation

replace main pcb and check for correct operation


replace the memory copy pcb 1 or main pcb and check the operation


check connectors on the operation unit pcb and main pcb; if still same error then replace either the operation unit pcb or main pcb and check the operation

check connection between engine pcb and main pcb; if still same error then reolace either the engine ROM IC or main pcb and check the operation

check connection between printer board and main board; re-install the firmware on the print board or replace printer DIMM; replace printer board or main pcb if same problem

check connection between the large paper deck or paper feed desk whichever is installed; replace the paper deck or paper feed desk main pcb and check operation; if still same error then replace either the engine pcb or main pcb of the machine and check for correct operation

check connector contacts between finisher and machine; replace finisher main pcb or the copier main pcb and engine pcb and check the operation



check exposure lamp harness connections; adjust position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace CCD unit or main pcb and check the operation


check paper conveying motor connector; check for broken gears; check if drive rotates smoothly;lubricate gears and bushings; replace paper conveying motor if needed

check duplex unit insertion; check/clean the side registration home position switch; replace the side registration motor if faulty; replace the engine pcb and check the operation in simulation mode

check paper feed motor connector; check for broken gears; check if drive rotates smoothly;lubricate gears and bushings; replace paper feed motor if needed

check desk drive motor connector; check for broken gears; check if drive rotates smoothly;lubricate gears and bushings; replace desk drive motor if needed

check connections on the upper lift motor and upper lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace upper lift motor or upper lift limit switch if faulty


check connections on the lower lift motor and lower lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace lower lift motor or lower lift limit switch if faulty

check connections on the desk upper lift motor and desk upper lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace desk upper lift motor or desk upper lift limit switch if faulty

check connections on the desk lower lift motor and desk lower lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace desk lower lift motor or desk lower lift limit switch if faulty


check original size sensor connectivity and replace if faulty; replace the scanner motor pcb or main pcb and check the operation




check for arcing on the main charge corona; replace the main charge corona unit and check the operation; if same problem then replace the high voltage transformer pcb

check for arcing on the transfer/separtaion corona unit; replace the transfer/separation corona unit and check the operation; if same problem then replace the high voltage transformer pcb

check thermistor and thermostat continuity and replace if necessary; check heater lamps installation and continuity and replace if needed


check thermistor continuity if shorted; replace power supply and check the operation

check connector continuity between power supply and engine board; check/replace the power supply board or engine board if needed

check toner sensor installation and clean the sensor; do developer setting and if data is out of range then replace the developer; replace the toner sensor if needed; if still same problem then replace the engine board



check the toner recycle sensor and toner recycle motor connector terminals; replace the toner recycle motor or sensor and check the operation; check for possible toner caking or blockage on the hopper

check the paper conveying motor connector terminals; replace the conveying motor or finisher main pcb and check the operation

check if conveying belts are properly aligned; check and clean home position sensor and replace if needed; replace the conveying belt clutch if rusted; check internal tray insertion

check the motor connection and continuity; check/clean the upper and lower limit sensors and replace if needed; replace the motor or the finisher main pcb and check operation

check connector terminals on the front jogger motor and its home position sensor; replace the front jogger home position sensor or jogger motor if needed; replace the finisher main pcb and check the operation

check connector terminals on the rear jogger motor and its home position sensor; replace the rear jogger home position sensor or jogger motor if needed; replace the finisher main pcb and check the operation

check connectors; check if blocked staples are on the opening of the front stapler and replace if broken; replace the finisher main pcb and check for correct operation

check connectors; check if blocked staples are on the opening of the rear stapler and replace if broken; replace the finisher main pcb and check for correct operation

check connection on the deck conveying motor; replace the deck conveying motor or deck main pcb and check the operation

check paper deck motor 1 connector terminals; swap the motor from the other deck or replace the paper deck motor 1 and check for correct operation; check for broken gears or coupling

check paper deck motor 2 connector terminals; swap the motor from the other deck or replace the paper deck motor 2 and check for correct operation; check for broken gears or coupling

check paper deck motor 1 & deck level switch 1 connector terminals; check for broken gears, belts and pulleys and make sure the right lift unit operates smoothly

check paper deck motor 2 & deck level switch 2 connector terminals; check for broken gears, belts and pulleys and make sure the left lift unit operates smoothly

RETURN TO MAIN MENU


C0040 network scanner pcb problem 1. faulty network scanner card

C0100



C0240


C0420 side deck communication problem





C1010 upper lift motor problem (drawer 1)

backup memory read/write problem (main board) 1. defective backup RAM2. defective main pcb


1. operation left pcb is faulty2. main pcb is faulty



1. poor contact in the connector terminals2. defective side deck main pcb3. defective main pcb





C1020 lower lift motor problem (drawer 2)

C1100 deck right lift motor problem (drawer 3)

C1110 deck left lift motor problem (drawer 4)


C1140 side deck lift motor going up problem

C1150 side deck lift motor going down problem

C2000 image formation motor problem


C2550 paper conveying motor problem

C2600 deck drive motor problem


1. poor contact on deck right lift motor and deck lift limit switch 1 connector terminals2. broken gears or couplings on the deck right lift motor3. Defective deck right lift motor or deck lift limit switch 1

1. poor contact on deck left lift motor and deck lift limit switch 2 connector terminals2. broken gears or couplings on the deck left lift motor3. Defective deck left lift motor or deck lift limit switch 2


1. upper limit detection switch makes poor contact2. upper limit detection switch is faulty3. defective side deck main pcb

1. lower limit detection switch makes poor contact2. lower limit detection switch is faulty3. defective side deck main pcb

1. poor contact - image formation motor connector terminals2. defective image formation motor rotation control circuit3. defective drive transmission unit


1. poor contact - paper conveying motor connector terminals2. defective paper conveying motor rotation control circuit3. defective paper conveying drive transmission unit

1. poor contact - deck drive motor connector terminals2. defective deck drive motor rotation control circuit3. defective deck drive transmission unit

C2640 side deck drive motor problem





C4100 BD initialisation (A) problem

C4110 BD initialisation (B) problem



C5110 transfer/separation high voltage problem

C5300 charge eraser problem

1. poor contact - side deck drive motor connector terminals2. defective side deck drive motor rotation control circuit3. defective side deck drive transmission unit

1. poor contact on the home position switch connector2. defective scanner home position switch3. defective engine pcb or scanner drive pcb4. defective scanner motor


1. poor contact in polygon connector terminals2. defective polygon motor3. defective engine board or power supply board


1. Defective laser scanner unit2. Defective main pcb


1. defective laser diode or polygon motor2. defective engine board3. defective main board


1. charge leak during transfer/separation charging2. faulty transfer/separation charger unit3. defective high voltage transformer pcb

1. poor contact in image formation unit connector terminals2. poor contact in eraser lamp connector terminals3. eraser lamp is faulty4. defective engine pcb or main pcb

C5500 drum surface potential sensor problem 1


C5600 drum surface potential problem 1




C6030 broken fuser unit thermistor



1. poor contact in drum potential sensor connector terminals2. defective drum surface potential sensor3. defective high voltage transformer pcb4. defective engine pcb


1. deteriorated main charger2. grid or main charger shield is dirty3. defective high voltage transformer pcb4. defective engine pcb






1. poor conection between engine board and power supply2. defective power supply3. defective main pcb

C7100





toner sensor problem 1. developer is worn out or not in proper level2. defective toner sensor 3. defective main pcb

1. defective toner level detection sensor2. toner caking or blockage on the toner hopper3. defective toner hopper agitation motor




POSSIBLE SOLUTIONS

replace the network scanner card and check the operation




check connection between the operation unit pcb and main pcb; replace the operation left pcb or main pcb and check for correct operation

check connection between printer board and main board; re-install the firmware on the print board or replace printer DIMM; replace printer board if same problem


check connection between the side deck unit and machine; replace the side deck main pcb or copier main pcb and check the operation






check deck right lift motor or deck lift limit switch 1 connector terminals; check for broken gears or couplings; replace the deck right lift motor or deck lift limit switch 1 and check operation; run Sim906 afterwards

check deck left lift motor or deck lift limit switch 2 connector terminals; check for broken gears or couplings; replace the deck left lift motor or deck lift limit switch 2 and check operation; run Sim906 afterwards


check connector on the upper limit detection switch; check/clean or replace the upper limit detection switch if faulty; replace the side deck main pcb and check the operation

check connector on the lower limit detection switch; check/clean or replace the lower limit detection switch if faulty; replace the side deck main pcb and check the operation

check image formation motor connector; check for broken gears; check if drive rotates smoothly;lubricate gears and bushings; replace image formation motor if needed


check paper conveying motor connector terminals; check for broken gears and pulleys; check the drive unit if it turns smoothly; replace the paper conveying motor if faulty

check deck drive motor connector terminals; check for broken gears and pulleys; check the drive unit if it turns smoothly; replace the deck drive motor if faulty

replace the LSU; replace the main pcb and check the operation


check side deck drive motor connector terminals; check for broken gears and pulleys; check the drive unit if it turns smoothly; replace the side deck drive motor if faulty

check/clean or replace home position switch; lubricate scanner railings; check/replace scanner motor; replace scanner drive pcb or engine board and check the operation






check for arcing on the transfer/separtaion corona unit; replace the transfer/separation corona unit and check the operation; if same problem then replace the high voltage transformer pcb

check connectors on the image formation unit and eraser lamp; replace the eraser lamp if faulty; replace the main pcb or engine pcb and check the operation

check drum potential sensor connector and clean the sensor by blowing air; replace the drum surafce potential sensor and check operation; if same problem then replace the high voltage transformer pcb or engine pcb


check and clean the grid or main charger shield; replace maoin charger unit if damaged; replace the high volatge transformer pcb or engine pcb and check the operation




check thermistor and thermostat continuity and replace if necessary; check heater lamps installation and continuity and replace if needed; perform Sim163





check for possible caking or toner hardening inside the hopper; check the agitation motor and the toner feed roller; replace the toner level detetction sensor and agitation motor



RETURN TO MAIN MENU


E-000

E-001

E-002

E-003 Fuser Temperature Abnormal Fall error

E-004 Fuser Temperature Abnormal Fall error

E-010 Main motor error

E-011 Fuser Motor error

Fuser temperature rising error(temperature doesn't rise up to 50 degrees celsius)

1. thermistors 1 and 2 not connected properly2. SSR is not connected or is faulty3. Heater lamp is defective or thermal cut-out fuse is triggered4. Defective power supply

Fuser Over temperature error(temperature is over 230 degrees celsius)


Fuser Lower Temperature error(temperature doesn't rise to the correct control tempearture)




1. poor connection on the main motor connector terminals2. power supply fuses are open3. defective main motor

1. poor connection on the fuser motor connector terminals2. power supply fuses are open3. defective fuser motor

E-012 Developer Press motor error

E-020 Counter Error

E-031 Image Corona Output error

E-032 Separation corona Output error

E-033 Transfer Corona Output error

E-034 Developer Bias Output error

E-040 Cutter error

E-050 FPGA error

E-070 Developer error

1. poor connection on the developer press motor connector terminals2. developer press sensor is faulty3. developer press motor is faulty4. driver PWB is faulty

1. the mechanical counter is not properly connected 2. power supply fuses are open3. power supply pcb is faulty

1. The main charge corona is not correctly installed2. The corona wire is dirty or broken3. defective HV transformer power supply

1. The separation charge corona is not correctly installed2. The corona wire is dirty or broken3. defective HV transformer power supply

1. The transfer charge corona is not correctly installed2. The corona wire is dirty or broken3. defective HV transformer power supply

1. poor connection on the developer bias connector terminals2. toner spilling from the developer unit3. the high voltage supply to the regulation roller is leaking4. HV power supply is faulty

1. cutter home position sensors are not connected or faulty2. cutter clutch malfunctions3. defective cutter unit

1. defective controller PWB

1. developer unit is not connected2. the actuator switch is not properly activated when the engine unit or toner hatch was engaged

POSSIBLE SOLUTIONS

First perform the Error Clear Mode in the service mode and check if the Error disappears; Check for the fuse, heater lamp and thermistor resistance using a multi-meter; Check SSR connectors and continuity; Check power supply to the heater lamp and/or replace the power supply if faulty





check operation of main motor in the Device Operation Mode of the Service Mode; check main motor connection and continuity of fuses and replace if needed; replace the main motor and check for proper operation

check operation of fuser motor in the Device Operation Mode of the Service Mode; check fuser motor connection and continuity of fuses on the power supply and replace if needed; replace the fuser motor and check for proper operation

replace controller PWB and check for proper operation

check operation of developer press motor in the Device Operation Mode of the Service Mode; turn MSW off/on and check if developer unit moves to the drum side; replace the developer press motor or driver PWB and check for proper operation

check if the counter is connected and then perform Counter check in the Device operation Mode of the Service Mode; if not working, check for the fuses in the power supply; replace the power supply if faulty and check for proper operation

check for the installation of the Main charge corona; check if the corona wire is broken or dirty; Replace the image corona or HV power supply and check for proper operation

check for the installation of the transfer/separation charge corona; check if the corona wire is broken or dirty; Replace the image corona or HV power supply and check for proper operation

check for the installation of the transfer/separation charge corona; check if the corona wire is broken or dirty; Replace the image corona or HV power supply and check for proper operation

check developer bias harness connection; if there is toner spilling from the dev unit, clean all corona wires and grid; replace the regulation roller or HV power supply and check for proper operation

check if the cutter unit is properly installed; clean the home position sensors and replace if faulty; Operate the cutter unit in the Device Operation Mode of the Service Mode; replace cutter unit and check the operation

check developer unit connector; adjsut the position of the switch; check if engine unit or toner hatch are properly engaged

RETURN TO MAIN MENU


C0110 backup RAM error

C0210 MMI communication error

C0220 engine communication error

C0310 HDC communication error

C0620 memory problem

C0800 image processing error

C0850 backup memory error

C1300 cutter motor error

C5100 main high voltage problem

C5110 transfer high voltage problem

C5500 drum surface potential sensor error

1. defective backup RAM2. defective engine pcb

1. defective engine pcb2. defective IPU pcb



1. DIMM not installed correctly2. defective IPU pcb

1. defective IPU pcb

1. defective IPU pcb

1. cutter motor connector makes poor contact2. left or right cutter home position switch is defective3. cutter motor is faulty4. engine pcb is defective

1. main charger wire or grid is broken or damaged2. main charge leakage on the terminal charger3. defective main high voltage transformer pcb

1. transfer/separation charger wire is broken or damaged2. foreign material adhering to transfer/separation charge wire3. defective transfer/separation high voltage transformer pcb

1. poor contact in drum potential sensor connector terminals2. defective drum surface potential sensor3. defective drum surface potential pcb4. main charge wire or grid is broken5. main high voltage transformer pcb is defective6. defective engine pcb

C5650 dark potential error

C6000 broken main fixing heater connection

main fixing heater high temperature error

C6200 broken sub fixing heater connection

C6220 sub fixing heater high temperature error

C6400 zero-cross interruption error

C7101 toner sensor error

C7200 broken developing thermistor connection

1. poor contact in drum potential sensor connector terminals2. defective drum surface potential sensor3. defective drum surface potential pcb4. main charge wire or grid is broken5. main high voltage transformer pcb is defective6. defective engine pcb

1. main fixing heater installed incorrectly2. main fixing heater is broken or damaged3. thermal cutout triggered4. broken fixing thermistor 1 or making poor contact5. fixing heater control circuit on power supply is broken6. defective power supply pcb or engine pcb

C6020 1. shorted fixing thermistor 12. broken heater control circuit on power supply

1. sub fixing heater installed incorrectly2. sub fixing heater is broken or damaged3. thermal cutout triggered4. broken fixing thermistor 2 or making poor contact5. fixing heater control circuit on power supply is broken6. defective power supply pcb or engine pcb

1. shorted fixing thermistor 22. broken heater control circuit on power supply


1. developer is worn out or not in proper level2. defective toner sensor 3. defective engine pcb

1. developing unit thermistor is broken or or shorted2. developing thermistor is making poor contact

POSSIBLE SOLUTIONS

replace either the engine pcb or IPU(main) pcb and check the operation




replace IPU pcb and check for proper operation

replace IPU pcb and check for proper operation

main switch off/on and run sim 020 to initialise backup memory; if same problem then replace engine pcb

check and clean the left and right cutter home position switches; check cutter motor connector terminals; replace the left/right home position switch or the cutter motor; if same problem then replace the engine pcb

check for possible charge leak on the terminal charger unit; check if main charger wire or grid is broken or damaged; replace the main high voltage pcb and check the operation

check for arcing on the transfer/separtaion corona unit; check charge wires if broken or replace the transfer/separation corona unit; if same problem then replace the transfer/separation high voltage transformer pcb

check drum potential sensor connector and clean the sensor by blowing air; replace the drum surafce potential sensor and/or drum potential sensor pcb and check operation; check if main charger wire and grid is broken or damaged; replace the main high voltage transformer pcb or engine pcb and check the operation

measure the continuity on the thermistor if open or shorted and replace if faulty

check drum potential sensor connector and clean the sensor by blowing air; replace the drum surafce potential sensor and/or drum potential sensor pcb and check operation; check if main charger wire and grid is broken or damaged; replace the main high voltage transformer pcb or engine pcb and check the operation

check thermistor 1 and main heater continuity and replace if broken or damaged; check thermistor if making good contact on heat roller; check thermostat continuity; replace the power supply pcb or engine pcb and check the operation; perform Sim163

check thermistor 1 continuity; replace power supply if needed; perform sim 163 to reset the error code

check thermistor 2 and sub heater continuity and replace if broken or damaged; check thermistor 2 if making good contact on heat roller; check thermostat continuity; replace the power supply pcb or engine pcb and check the operation; perform Sim163

check thermistor 2 continuity; replace power supply if needed; perform sim 163 to reset the error code


run sim 155 and check for correct reading of toner sensor; run sim 130 and if same problem replace toner sensor; replace engine pcb if still same fault after toner sensor replacement

RETURN TO MAIN MENU


C0060 main pcb type mismatch error

C0100


C0130 backup memory (EEPROM) device problem

C0140 backup memory (EEPROM) data problem

C0150




C0210 CPU communication problem 1

C0220 CPU communication problem 2

C0240

1. poor contact between main pcb and relay board2. main pcb is faulty

1.backup memory read/write problem (main board) 1. defective main pcb

1. problem with the backup memory data2. defective main pcb


1. data damage of EEPROM2. defective main pcb

backup memory device problem (engine pcb) 1. data damage of EEPROM2. defective engine board

1. problem with the backup memory data2. defective engine board

1. data damage of eeprom2. defective main pcb3. defective engine pcb



1. defective main pcb2. defective scanner pcb


C0250 network scanner board communication problem

C0330 relay board communication problem


C0420 side feeder communication problem

C0440 document finisher communication problem

C0460 duplex unit communication problem

C0500 paper feed unit communication error (cassette 1 and 2)

C0510 paper feed unit communication error (cassette 3 and 4)




C0700 side feeder EEPROM error (option PF650)

C0750 document finisher EEPROM error

C0960 developing unit EEPROM error


1. poor connection between the main pcb and relay pcb2. defective main pcb or relay pcb

1. poor connection between DP and machine2. defective DP main pcb

1. poor contact in the side feeder connector terminals2. defective side feeder main pcb3. defective engine pcb

1. poor connection between finisher and copier2. defective finisher main pcb3. defective engine pcb

1. poor contact on the duplex unit connector terminals2. defective duplex unit main pcb or engine pcb

1. poor contact in the connector terminals2. defective engine pcb

1. poor contact in the connector terminals2. defective engine pcb



1. defective side feeder main pcb

1. defective finisher main pcb

1. developing unit makes poor contact2. defective developing unit3. defective engine pcb

C0970 cleaning unit EEPROM error

C1010 lift motor 1 error




C1140 side feeder lift motor going up error

C1150 side feeder lift motor going down error

C1200 duplex side registration motor error

1. cleaning unit makes poor contact2. defective cleaning unit3. defective engine pcb

1. lift motor 1 and lift limit switch 1 makes poor contact2. lift limit switch 1 is faulty3. broken gears or coupling on lift motor 14. defective lift motor 15. defective deck pcb




1. upper limit detection switch makes poor contact2. upper limit detection switch is faulty3. defective side feeder lift motor or side feeder main pcb

1. lower limit detection switch makes poor contact2. lower limit detection switch is faulty3. defective side feeder lift motor or side feeder main pcb

1. duplex side registration home position sensor is faulty2. duplex side registration motor is faulty3. defective duplex pcb or engine pcb

C2100 developing motor error

C2200 drive motor error

C2300 fuser motor error

C2550 transfer motor error

C2640 side feeder drive motor error



C3210 CIS lamp problem

1. developing motor makes poor contact2. defective developing motor rotation control circuit3. defective drive transmission system4. defective duplex pcb or engine pcb

1. poor contact - drive motor connector terminals2. defective drive motor rotation control circuit3. defective drive transmission unit4. defective deck main pcb or engine pcb

1. fuser motor makes poor contact2. defective fuser motor rotation control circuit3. defective fuser drive transmission system4. defective duplex pcb or engine pcb

1. transfer motor makes poor contact2. defective transfer motor rotation control circuit3. defective drive transmission system4. defective cassette pcb or engine pcb

1. overloaded side feeder drive motor2. defective side feeder drive motor3. defective side feeder main pcb

1. poor contact on the home position sensor connector2. defective scanner home position sensor3. defective engine board or scanner pcb4. defective scanner motor, exposure lamp or scanner wire

1. defective exposure lamp or inverter board2. incorrect shading position3. poor contact on connector terminals4. defective engine/main pcb



C3310 CIS AGC problem (DP)


C3900 backup memory read/write error ( scanner pcb)

C3910 backup memory data error ( scanner pcb)





C4120 BD initialisation (C) problem


1. insufficient exposure lamp luminosity2. defective scanner main board3. incorrect shading position4. defective CCD unit


1. poor contact between scanner pcb and SHD pcb2. defective scanner pcb3. defective SHD pcb

1. defective backup RAM on scanner pcb2. defetive scanner pcb








C5100 main high volatge problem





C6000 fuser heater lamp break error

fuser thermistor high temperature detection error

C6030 fuser thermistor break error

fuser thermistor abnormal temperature detection



1. poor contact in drum potential sensor connector terminals2. defective drum surface potential sensor3. defective high voltage transformer pcb4. defective engine pcb1. poor contact in drum potential sensor connector terminals2. defective drum surface potential sensor3. defective high voltage transformer pcb4. defective engine pcb1. deteriorated main charger2. grid or main charger shield is dirty3. defective high voltage transformer pcb4. defective engine pcb1. deteriorated main charger2. grid or main charger shield is dirty3. defective high voltage transformer pcb4. defective engine pcb1. thermistors M and S installed incorrectly2. thermal cutout triggered3. heater lamps broken or installed incorrectly4. Defective power source board or engine pcb

C6020 1. thermistors M and S installed incorrectly2. thermistors M and S broken or shorted3.defective engine pcb

1. thermistors are not mounted properly2. defective thermistors - broken or shorted3. defective engine pcb or power supply

C6050 1. thermistors M and S installed incorrectly2. thermal cutout triggered3. heater lamps broken or installed incorrectly4. Defective power source board or engine pcb


C7200 broken internal thermistor wire

C7210 short circuited internal thermistor wire




C8010 document finisher paper conveying motor problem

C8020 document finisher punch motor problem

C8030 document finisher upper paper conveying belt problem

C8040 document finisher lower paper conveying belt problem

1. Internal thermistor makes poor contact or is broken2. defective developing humidity sensor3. defective engine pcb

1. Internal thermistor makes poor contact or is shorted2. defective developing humidity sensor3. defective engine pcb






1. upper paper conveying home position sensor makes poor contact2. phase shift of the upper paper conveying belt3. upper conveying home position sensor is faulty4. upper conveying belt motor is faulty5. internal tray not inserted properly6. defective finisher main pcb

1. lower paper conveying home position sensor makes poor contact2. phase shift of the lower paper conveying belt3. lower conveying home position sensor is faulty4. lower conveying belt motor is faulty5. internal tray not inserted properly6. defective finisher main pcb

C8140 document finisher main tray problem

C8150 document finisher multi job tray problem

C8170 document finisher front upper side registration guide problem

C8180 document finisher rear upper side registration guide problem

C8190 document finisher lower side registration guide problem

C8210 document finisher front stapler problem

C8220 document finisher front clincher problem

1. main tray elevation motor, main tray load detection sensor and upper limit detection sensor makes poor contact2. faulty main tray elevation motor, main tray load detection sensor and main tray upper limit detection sensor3. defective finisher main pcb

1. multi job tray elevation motor and upper limit detection sensor makes poor contact2. faulty multi job tray elevation motor and upper limit detection sensor3. defective finisher main pcb

1. loose connections on the front upper side registration guide motor and home position sensor2. faulty front upper side registration guide motor and/or home position sensor3. defective finisher main pcb

1. loose connections on the rear upper side registration guide motor and home position sensor2. faulty rear upper side registration guide motor and/or home position sensor3. defective finisher main pcb

1. loose connections on the lower side registration guide motor and home position sensor2. faulty lower side registration guide motor and/or home position sensor3. defective finisher main pcb

1. loose connections on the front stapler motor and home position sensor2. faulty front stapler motor and/or home position sensor3. defective finisher main pcb

1. loose connections on the front clincher motor and home position sensor2. faulty front clincher motor and/or home position sensor3. defective finisher main pcb

C8230 document finisher rear stapler problem

C8240 document finisher rear clincher problem

C8300 document finisher centerfold unit communication problem

C8310

C8320 document finisher centerfold unit centering plate problem

C8330 document finisher centerfold blade problem

C9040 DP lift motor going up error

C9050 DP lift motor going down error

1. loose connections on the rear stapler motor and home position sensor2. faulty rear stapler motor and/or home position sensor3. defective finisher main pcb

1. loose connections on the rear clincher motor and home position sensor2. faulty rear clincher motor and/or home position sensor3. defective finisher main pcb

1. loose connection on the centerfold unit set switch connector2. faulty centerfold unit set switch3. defective centerfold unit main pcb or finisher main pcb

document finisher centerfold unit side registration guide problem

1. loose connections on the side registration guide motor and home position sensor2. faulty side registration guide motor and/or home position sensor3. defective centerfold unit main pcb

1. loose connections on the centering plate motor and home position sensor connector terminals 2. faulty centering plate motor and/or home position sensor3. defective centerfold unit main pcb

1. loose connections on the centerfold blade motor and home position sensor connector terminals 2. faulty centerfold blade motor and/or home position sensor3. defective centerfold unit main pcb

1. DP lift motor and upper limit lift switch makes poor contact2. DP lift motor or upper limit lift switch is faulty3. DP main pcb is faulty

1. DP lift motor and lower limit lift switch makes poor contact2. DP lift motor or lower limit lift switch is faulty3. DP main pcb is faulty

C9060 DP EEPROM error

C9070 communication problem between DP and SHD

C9080 communication problem between DP and CIS

1. DP EEPROM is damaged2. DP main pcb is faulty

1. SHD pcb makes poor contact2. SHD pcb is faulty3. DP main pcb is faulty

1. CIS makes poor contact on the connector terminals2. CIS assembly is faulty3. DP main pcb is faulty

POSSIBLE SOLUTIONS




replace the main pcb or scanner pcb and check the operation

run Sim 935 to temporarily make the machine working and then return the relay board to service department; replace the main pcb and engine pcb together and check the operation


main switch off/on and run sim 020 to initialise backup memory and/or replace main board if needed; contact service admin if same problem

main switch off/on and run sim 020 to initialise backup memory and/or replace engine board if needed; contact service admin if same problem

main switch off/on and run sim 022 to initialise backup memory data; if still same error code then replace engine pcb and check the operation





replace side feeder main pcb and check the operation

replace finisher main pcb and check the operation


check the connection between main pcb and relay pcb; run Sim 935 for relay maintenance; replace main pcb or relay pcb and check the operation

check connection between DP and machine; perform Sim906 if applicable to reset the DP; replace the DP main pcb and check the operation

check connection between the side feeder unit and machine; replace the side feeder main pcb or machine main pcb and check the operation

check connector contacts between finisher and machine; replace finisher main pcb or the engine pcb and check the operation

check duplex unit connector and repair if needed; replace the duplex unit main pcb or the engine pcb if faulty

check cassette 1 and 2 connector terminals; replace the engine pcb and check the operation

check cassette 3 and 4 connector terminals; replace the engine pcb and check the operation



check developing unit connection; replace the developing unit or engine pcb and check the operation

check cleaning unit connection; replace the cleaning unit or engine pcb and check the operation

check lift limit switch 1 and lift motor 1 connector terminals; check for broken gears or couplings on the lift motor 1; replace the lift limit switch 1 or lift motor 1; if still same problem then replace the deck pcb and check the operation; perform Sim 906




check connector on the upper limit detection switch; check/clean or replace the upper limit detection switch if faulty; replace the side feeder lift motor or side feeder main pcb and check the operation

check connector on the lower limit detection switch; check/clean or replace the lower limit detection switch if faulty; replace the side feeder lift motor or side feeder main pcb and check the operation

check duplex unit insertion; check/clean the side registration home position switch; replace the side registration motor if faulty; replace the duplex pcb or engine pcb and check the operation

check developing motor connector; check if the rollers and gears rotate smoothly and not broken; replace the developing motor or duplex pcb and check the operation

check drive motor connector; check for broken gears and couplings; check if drive rotates smoothly;lubricate gears and bushings; replace drive motor if needed; replace deck main pcb or engine pcb and check the operation

check fuser motor connector; check if the rollers and gears rotate smoothly and not broken; replace the fuser motor, duplex pcb or engine pcb and check the operation

check transfer motor connector; check if the rollers and gears rotate smoothly and not broken; replace the transfer motor, cassette pcb or engine pcb and check the operation

replace the side feeder drive motor or side feeder main pcb and check the operation


check exposure lamp harness connections; adjust the position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace engine/main board if applicable


















check thermistors and thermostat continuity and replace if necessary; check heater lamps installation and continuity and replace if needed; replace power source pcb or engine pcb and check the operation; perform sim163 to reset the error code

check thermistors M and S continuity and contacts and replace if broken or shorted; replace the engine board and check the operation; perform sim 163 to reset the error code

check the installation of the thermistors and clean if dirty; check continuity if broken or shorted and replace if faulty; if still same problem replace the engine pcb or power supply pcb; perform Sim 163

check thermistors and thermostat continuity and replace if necessary; check heater lamps installation and continuity and replace if needed; replace power source pcb or engine pcb and check the operation; perform sim163 to reset the error code


check thermistor installation and check continuity; replace developing humidity sensor or engine pcb and check the operation

check thermistor installation and check continuity; replace developing humidity sensor or engine pcb and check the operation






check and clean the upper conveying home position sensor; correct the phase shift of the upper conveying belt; check the insertion of the internal tray; replace the upper conveying home position sensor and motor if needed; replace the finisher main pcb and check the operation

check and clean the lower conveying home position sensor; correct the phase shift of the lower conveying belt; check the insertion of the internal tray; replace the lower conveying home position sensor and motor if needed; replace the finisher main pcb and check the operation

check connectors on the main tray elevation motor, main tray load detection sensor and main tray upper limit detection sensors and repair or replace if faulty; replace the tray elevation motor and sensors and check operation; if still same error then replace the finisher main pcb

check connectors on the multi job tray elevation motor and upper limit detection sensor and repair or replace if faulty; replace the multi job tray elevation motor or upper limit detection sensor and check operation; if still same error then replace the finisher main pcb

check connectors on the front upper side registration guide motor and home position sensor and repair or replace if faulty; replace the front upper side registration guide motor and/or home position sensor and check operation; if still same error then replace the finisher main pcb

check connectors on the rear upper side registration guide motor and home position sensor and repair or replace if faulty; replace the rear upper side registration guide motor and/or home position sensor and check operation; if still same error then replace the finisher main pcb

check connectors on the lower side registration guide motor and home position sensor and repair or replace if faulty; replace the lower side registration guide motor and/or home position sensor and check operation; if still same error then replace the finisher main pcb

check connectors on the front stapler motor and home position sensor and repair or replace if faulty; replace the front stapler motor and/or home position sensor and check operation; if still same error then replace the finisher main pcb

check connectors on the front clincher motor and home position sensor and repair or replace if faulty; replace the front clincher motor and/or home position sensor and check operation; if still same error then replace the finisher main pcb

check connectors on the rear stapler motor and home position sensor and repair or replace if faulty; replace the rear stapler motor and/or home position sensor and check operation; if still same error then replace the finisher main pcb

check connectors on the rear clincher motor and home position sensor and repair or replace if faulty; replace the rear clincher motor and/or home position sensor and check operation; if still same error then replace the finisher main pcb

check connector on the centerfold unit set switch and repair or replace if faulty; replace the centerfold unit set switch and check operation; if still same error then replace the centerfold unit main pcb or finisher main pcb

check connectors on the side registration guide motor and home position sensor and repair or replace if faulty; replace the side registration guide motor and/or home position sensor and check operation; if still same error then replace the centerfold unit main pcb

check connectors on the centering plate motor and home position sensor and repair or replace if faulty; replace the centering plate motor and/or home position sensor and check operation; if still same error then replace the centerfold unit main pcb

check connectors on the centerfold blade motor and home position sensor and repair or replace if faulty; replace the centerfold blade motor and/or home position sensor and check operation; if still same error then replace the centerfold unit main pcb

check the connections on the DP lift motor and upper limit lift switch; check for broken gears or couplings; replace the DP lift motor or upper limit lift switch if faulty; replace the DP main pcb and check the operation; perform Sim 906

check the connections on the DP lift motor and lower limit lift switch; check for broken gears or couplings; replace the DP lift motor or lower limit lift switch if faulty; replace the DP main pcb and check the operation; perform Sim 906

check and replace the DP main pcb and check the operation

check connection between the DP main pcb and SHD pcb; replace the SHD pcb or DP main pcb and check the operation; perform Sim 906

check connection between the DP main pcb and CIS; replace the CIS assembly or DP main pcb and check the operation; perform Sim 906

RETURN TO MAIN MENU


C001 memory pcb communication problem 1. defective memory pcb

C010 RAM/ROM problem 1. defective main pcb



C024 printer board communication problem

C026 memory pcb communication problem




C037 communication microcomputer problem 1. defective main pcb

C038 hard disk problem


1. poor contact in the connector terminals2. defective operation unit pcb3. defective main pcb

1. poor contact between printer board & main board2. corrupted printer DIMM firmware3. faulty printer board or main pcb

1. defective memory pcb2. defective main pcb

1. poor contact in the connector terminals2. defective side deck main pcb3. defective engine pcb or main pcb

1. poor connection between finisher and copier2. defective finisher main pcb3. defective machine main pcb or engine pcb

1. poor connection between mailbox and copier2. defective mailbox main pcb3. defective machine main pcb or engine pcb


C039 DIMM problem


C200 image forming motor problem



C230 large paper deck right lift motor problem

C231 large paper deck left lift motor problem


1. DIMM not fitted properly on memory board2. defective DIMM memory3. defective memory board or main pcb

1. insufficient exposure lamp luminosity2. defective main pcb3. incorrect shading position4. defective CCD unit

1. poor contact - image forming motor connector terminals2. defective image forming motor rotation control circuit3. defective drive transmission unit


1. poor contact in paper feed motor terminals2. defective paper feed motor rotation control circuit3. defective drive transmission unit

1. large paper deck right lift motor and level switch 1 makes poor contact2. large paper deck level switch 1 is faulty3. broken gears or couplings on paper deck right lift motor 4. defective large paper deck right lift motor

1. large paper deck left lift motor and level switch 2 makes poor contact2. large paper deck level switch 2 is faulty3. broken gears or couplings on paper deck left lift motor 4. defective large paper deck left lift motor








C511 transfer charger belt high voltage problem



C560 potential problem 1


1. poor contact on connector terminals2. scanner home position sensor is faulty3. scanner motor is defective4. scanner pcb or main pcb is faulty




1. charge leak during main charging2. faulty main charge unit3. defective high voltage transformer pcb

1. charge leak during transfer charging2. faulty transfer charger belt bias pcb

1. poor contact in drum potential sensor connector terminals2. defective drum surface potential sensor3. defective power source pcb4. defective engine pcb

1. poor contact in drum potential sensor connector terminals2. defective drum surface potential sensor3. defective power source pcb4. defective engine pcb


C561 potential problem 2

C610 broken fixing heater wire

C620 abnormally low fixing thermistor temperature

C630 abnormally high fixing thermistor temperature


C650 broken fixing unit thermistor wire

C720 broken drum thermistor wire

C721 shorted drum thermistor wire

C722 broken drum heater wire





1. shorted thermistor2. broken heater control circuit on power supply

1. poor conection between engine board and power supply2. defective power supply3. defective main board

1. thermistor is installed incorrectly2. broken fixing unit thermistor

C710 toner sensor problem 1. toner sensor connector makes poor contact2. defective toner sensor3. developer level is not correct4. defective engine pcb

1. drum thermistor makes poor contact2. drum thermistor wire is broken and needs replacement

1. drum thermistor makes poor contact2. drum thermistor wire is broken and needs replacement

1. drum heater makes poor contact2. drum heater wire is broken and needs replacement3. defective power source pcb





C803


finisher front jogger motor problem

finisher rear jogger motor problem

C821


C830 booklet stitcher shutter unit error

C831 booklet stitcher paper ejection motor problem


1. toner level sensor makes poor connection2. defective toner level sensor


finisher paper conveying belt problem 1. paper conveying belt out of phase or the clutch malfunctions2. paper conveying belt home position sensor is faulty3. internal tray is not inserted properly----------------------------------------------------------------------------------------1. tray elevation motor connection is faulty2. defective tray elevation upper and lower limit sensors3. defective tray elevation motor or finisher main pcb

C817 1. front jogger motor connector makes poor contact2. front jogger home position sensor is dirty or faulty3. front jogger motor malfunctions4. defective finisher main pcb

C818 1. rear jogger motor connector makes poor contact2. rear jogger home position sensor is dirty or faulty3. rear jogger motor malfunctions4. defective finisher main pcb

finisher front stapler problem 1. front stapler connector problem2. front stapler is blocked with staples or is broken3. faulty front stapler unit or finisher main pcb 1. rear stapler connector problem2. rear stapler is blocked with staples or is broken3. faulty rear stapler unit or finisher main pcb 1. poor connection on booklet stitcher shutter unit sensor2. defective booklet stitcher shutter unit sensor3. defective finisher main pcb

1. poor connection on booklet stitcher paper ejection motor2. defective booklet stitcher paper ejection motor 3. defective finisher main pcb

C832 booklet stitcher elevation motor problem

C833 booklet stitcher jog motor problem

C834 booklet stitcher staple motor problem

C835 booklet stitcher stapler unit shift motor problem

C836 booklet stitcher stack level detection sensor problem


C838 booklet stitcher punch shift motor problem

C839 booklet stitcher swing motor problem


C841 booklet stitcher punch unit backup RAM data problem

C842 booklet stitcher positioning plate motor problem

1. poor connection on booklet stitcher elevation motor2. defective booklet stitcher elevation motor 3. defective finisher main pcb

1. poor connection on booklet stitcher jog motor2. defective booklet stitcher jog motor 3. defective finisher main pcb


1. poor connection on the stapler shift motor2. defective stapler shift motor3. defective finisher main pcb

1. poor connection on the stack level detection sensor2. defective stack level detection sensor3. defective finisher main pcb

1. poor connection on the punch motor connector2. defective punch motor3. defective finisher main pcb

1. poor connection on the punch shift motor connector2. defective punch shift motor3. defective finisher main pcb

1. poor connection on the swing motor connector2. defective swing motor3. defective finisher main pcb

1. defective backup RAM2. defective finisher main pcb

1. defective punch backup RAM2. defective punch controller pcb3. defective finisher main pcb

1. poor connection on the positioning plate motor connector2. defective positioning plate motor3. defective finisher main pcb

C843 booklet stitcher folding motor problem

C844 booklet stitcher guide motor problem

C845 booklet stitcher saddle jog motor problem

C846 booklet stitcher rear staple motor problem

C847 booklet stitcher front staple motor problem

C848 booklet stitcher thrust motor problem

C849 booklet stitcher communication problem

C850 mailbox drive motor problem

1. poor connection on the folding motor connector2. defective folding motor3. defective finisher main pcb

1. poor connection on the guide motor connector2. defective guide motor3. defective finisher main pcb

1. poor connection on the saddle jog motor connector2. defective saddle jog motor3. defective finisher main pcb

1. poor connection on the rear staple motor connector2. defective rear staple motor3. defective finisher main pcb

1. poor connection on the front staple motor connector2. defective front staple motor3. defective finisher main pcb

1. poor connection on the thrust motor connector terminals2. defective thrust motor3. defective finisher main pcb

1. poor connection between booklet stitcher and copier2. defective booklet stitcher main pcb3. defective copier main pcb

1. poor connection on the mailbox drive motor connector2. defective mailbox drive motor3. defective mailbox main pcb

POSSIBLE SOLUTIONS

replace the memory pcb and check the operation





check connectors on the operation unit pcb and main pcb; if still same error then replace either the operation unit pcb or main pcb and check the operation

check connection between printer board and main board; re-install the firmware on the print board or replace printer DIMM; replace printer board or main pcb if same problem

check connection between the side deck unit and machine; replace the side deck main pcb,, engine pcb or main pcb and check the operation

check connector contacts between finisher and machine; replace finisher main pcb or the copier main pcb and engine pcb and check the operation

check connector contacts between mailbox and machine; replace mailbox main pcb or the copier's main pcb or engine pcb and check the operation



check exposure lamp harness connections; adjust position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace CCD unit or main pcb and check the operation



check paper feed motor connector; check for broken gears; check if drive rotates smoothly;lubricate gears and bushings; replace paper feed motor if needed

check connectors on the large paper deck right lift motor and level switch 1 and repair or replace if faulty; replace the deck right lift motor and/or deck level switch 1 and check operation

check connectors on the large paper deck left lift motor and level switch 2 and repair or replace if faulty; replace the deck left lift motor and/or deck level switch 2 and check the operation



check if scanner carriage moves smoothly; check connections on the scanner home position sensor and replace if faulty; replace the scanner motor, scanner pcb or main pcb and check the operation




check for arcing on the main charge corona; replace the main charge corona unit and check the operation; if same problem then replace the high voltage transformer pcb

check for arcing on the transfer charger belt unit; replace the transfer charger belt bias pcb and check the operation

check drum potential sensor connector and clean the sensor by blowing air; replace the drum surafce potential sensor and check operation; if same problem then replace either the power source pcb or engine pcb

check drum potential sensor connector and clean the sensor by blowing air; replace the drum surafce potential sensor and check operation; if same problem then replace either the power source pcb or engine pcb


check drum thermistor connection; check continuity and replace if broken

check drum thermistor connection; check continuity and replace if shorted




check thermistor continuity if shorted; replace power supply and check the operation


check thermistor installation and clean its contact; check continuity and replace if broken

check toner sensor installation and clean the sensor; do developer setting and if data is out of range then replace the developer; replace the toner sensor if needed; if still same problem then replace the engine board

check drum heater connection; check continuity and replace if broken; replace power source pcb and check the operation



check toner level sensor connection and repair if needed; replace the toner level sensor and check the operation




check connector terminals on the front jogger motor and its home position sensor; replace the front jogger home position sensor or jogger motor if needed; replace the finisher main pcb and check the operation

check connector terminals on the rear jogger motor and its home position sensor; replace the rear jogger home position sensor or jogger motor if needed; replace the finisher main pcb and check the operation



check shutter unit sensor connector terminals if properly connected and repair if needed; replace the shutter unit sensor or finisher main pcb and check the operation

check ejection motor connector terminals if properly connected and repair if needed; replace the paper ejection motor or finisher main pcb and check the operation

check elevation motor connector terminals if properly connected and repair if needed; replace the elevation motor or finisher main pcb and check the operation

check jog motor connector terminals if properly connected and repair if needed; replace the jog motor or finisher main pcb and check the operation

check the stapler motor connector terminals if properly connected and repair if needed; replace the stapler motor, booklet unit main pcb or finisher main pcb and check the operation

check the stapler shift motor connector terminals if properly connected and repair if needed; replace the stapler shift motor or finisher main pcb and check the operation

check the stack level detection sensor connector terminals if properly connected and repair if needed; replace the stack level detection sensor or finisher main pcb and check the operation

check the punch motor connector terminals if properly connected and repair if needed; replace the punch motor or finisher main pcb and check the operation

check the punch shift motor connector terminals if properly connected and repair if needed; replace the punch shift motor or finisher main pcb and check the operation

check the swing motor connector terminals if properly connected and repair if needed; replace the swing motor or finisher main pcb and check the operation

replace finisher main pcb and check for proper operation

replace punch controller pcb or finisher main pcb and check for proper operation

check the positioning plate motor connector terminals if properly connected and repair if needed; replace the positioning plate motor or finisher main pcb and check the operation

check the folding motor connector terminals if properly connected and repair if needed; replace the folding motor or finisher main pcb and check the operation

check the guide motor connector terminals if properly connected and repair if needed; replace the guide motor or finisher main pcb and check the operation

check the saddle jog motor connector terminals if properly connected and repair if needed; replace the saddle jog motor or finisher main pcb and check the operation

check the rear staple motor connector terminals if properly connected and repair if needed; replace the rear staple motor or finisher main pcb and check the operation

check the front staple motor connector terminals if properly connected and repair if needed; replace the front staple motor or finisher main pcb and check the operation

check the thrust motor connector terminals if properly connected and repair if needed; replace the thrust motor or finisher main pcb and check the operation

check connection between the booklet finisher and copier; replace the booklet finisher main pcb or copier main pcb and check the operation

check the mailbox drive motor connector terminals if properly connected and repair if needed; replace the mailbox drive motor or mailbox main pcb and check the operation

RETURN TO MAIN MENU


C0100



C0240








backup memory read/write problem 1. defective backup RAM2. defective main pcb


1. operation unit left pcb is faulty2. main pcb is faulty



1. poor contact in the connector terminals2. defective side deck main pcb3. defective engine pcb

1. poor connection between finisher and copier2. defective finisher main pcb3. defective machine engine pcb





C1050 large paper deck right lift motor problem

C1060 large paper deck left lift motor problem

C1140 side deck lift motor going up problem

C1150 side deck lift motor going down problem

C2000 image formation motor problem



C2640 side deck drive motor problem


1. poor contact on deck right lift motor and deck lift limit switch 1 connector terminals2. broken gears or couplings on the deck right lift motor3. Defective deck right lift motor or deck lift limit switch 1

1. poor contact on deck left lift motor and deck lift limit switch 2 connector terminals2. broken gears or couplings on the deck left lift motor3. Defective deck left lift motor or deck lift limit switch 2

1. upper limit detection switch makes poor contact2. upper limit detection switch is faulty3. defective side deck main pcb

1. lower limit detection switch makes poor contact2. lower limit detection switch is faulty3. defective side deck main pcb

1. poor contact - image formation motor connector terminals2. defective image formation motor rotation control circuit3. defective drive transmission unit

1. poor contact - paper feed motor connector terminals2. defective paper feed motor rotation control circuit3. Defective drive transmission unit


1. poor contact - side deck drive motor connector terminals2. defective side deck drive motor rotation control circuit3. defective side deck drive transmission unit











1. poor contact on the home position switch connector2. defective scanner home position switch3. defective engine pcb or scanner drive pcb4. defective scanner motor














C6030 broken fuser unit thermistor



C7100


C7500 broken drum heater wire








toner sensor problem 1. developer is worn out or not in proper level2. defective toner sensor 3. defective main pcb


1. poor contact in drum heater connector terminals2. drum heater wire is broken and faulty

C7520 shorted drum thermistor wire

C7530 broken drum thermistor wire



C8000 document finisher incorrect type problem





1. poor contact in drum thermistor connector terminals2. drum thermistor wire is shorted and faulty3. defective main pcb

1. poor contact in drum thermistor connector terminals2. drum thermistor wire is broken and faulty3. defective main pcb



1. wrong type finisher is installed2. defective engine pcb























POSSIBLE SOLUTIONS




check connection between the operation unit pcb and main pcb; replace the operation unit left pcb or main pcb and check for correct operation

check connection between printer board and main board; re-install the firmware on the print board or replace printer DIMM; replace printer board if same problem


check connection between the side deck unit and machine; replace the side deck main pcb or copier engine pcb and check the operation

check connector contacts between finisher and machine; replace finisher main pcb or the copier engine pcb and check the operation





check deck right lift motor or deck lift limit switch 1 connector terminals; check for broken gears or couplings; replace the deck right lift motor or deck lift limit switch 1 and check operation; run Sim906 afterwards

check deck left lift motor or deck lift limit switch 2 connector terminals; check for broken gears or couplings; replace the deck left lift motor or deck lift limit switch 2 and check operation; run Sim906 afterwards

check connector on the upper limit detection switch; check/clean or replace the upper limit detection switch if faulty; replace the side deck main pcb and check the operation

check connector on the lower limit detection switch; check/clean or replace the lower limit detection switch if faulty; replace the side deck main pcb and check the operation

check image formation motor connector; check for broken gears; check if drive rotates smoothly;lubricate gears and bushings; replace image formation motor if needed


check drive motor connector terminals; check for broken gears and pulleys; check the drive unit if it turns smoothly; replace the drive motor if faulty

check side deck drive motor connector terminals; check for broken gears and pulleys; check the drive unit if it turns smoothly; replace the side deck drive motor if faulty



check/clean or replace home position switch; lubricate scanner railings; check/replace scanner motor; replace scanner drive pcb or engine board and check the operation












check thermistor and thermostat continuity and replace if necessary; check heater lamps installation and continuity and replace if needed; perform Sim163





check drum heater connection and repair if needed; check continuity on drum heater wire and replace if broken

check drum thermistor connection and repair if needed; check continuity on drum thermistor wire and replace if shorted; if still same problem then replace the main pcb and check the operation

check drum thermistor connection and repair if needed; check continuity on drum thermistor wire and replace if broken; if still same problem then replace the main pcb and check the operation



change to the correct finisher type or replace the engine pcb and check the operation














RETURN TO MAIN MENU


C0030 fax board problem 1. faulty fax control pcb

C0070 abnormal detection of fax board incompatibility 1. faulty fax control pcb


C0120 drum EEPROM read error

C0130 fax board software switch checksum error 1. faulty fax control pcb

C0220 engine controller pcb communication problem 1. defective engine controller pcb

C0240


C0280 abnormal communication between MMI and fax board

C0290

C0440 optional finisher communication problem

C0460 duplexer communication problem

1. defective backup RAM2. defective main pcb or engine pcb

1. drum unit connector makes poor contact2. defective drum unit3. defective engine pcb

optional printer board communication problem 1. poor contact between printer board & engine pcb2. corrupted printer DIMM firmware3. faulty printer main pcb

1. poor contact between scanner board and main board2. faulty scanner card or scanner main pcb

1. poor contact between fax control pcb and scanner main pcb2. faulty fax control pcb or scanner main pcb

communication problem between scanner main pcb and fax board


1. poor connection between finisher and copier2. defective finisher main pcb3. defective scanner main pcb

1. engine pcb and paper feeder relay pcb makes poor contact2. defective engine controller pcb3. defective paper feeder relay pcb


C0610 bitmap (DIMM) problem 1. defective scanner main pcb

C0630 DMA problem 1. defective scanner main pcb


C0700 backup memory data problem B

C0710 backup memory data problem C

C0810 SCC microcomputer status problem



C0840 RTC pcb problem 1. defetive RTC pcb

C0850 backup memory problem 1. defetive RTC pcb

C0860 flash ROM checksum error

C1010 overcurrent detection of first drawer base motor

C1020 overcurrent detection of second drawer base motor

1. DIMM installed incorrectly on the scanner main pcb2. defective DIMM memory3. defective scanner main pcb

1. poor contact on the hard disk connector terminals2. defective hard disk3. defective scanner main pcb

1. broken backup memory2. machine serial number was erased

1. broken backup memory2. machine serial number was erased

1. defective scanner main pcb

1. defective flash ROM2. defective engine controller pcb

1. defective upper drawer base motor2. defective bottom plate elevation mechanism of 1st drawer 3. defective paper feeder main pcb4. defective engine controller pcb

1. defective lower drawer base motor2. defective bottom plate elevation mechanism of 2nd drawer 3. defective paper feeder main pcb4. defective engine controller pcb

C1030 overcurrent detection of third drawer base motor

C1040 overcurrent detection of fourth drawer base motor

C1200 side registration motor problem

C1210 side registration home position detection error

C2000 main drive motor lock

C2010 main drive motor starting error

C2020 main drive motor starting time-out error

1. defective upper drawer base motor2. defective bottom plate elevation mechanism of 3rd drawer 3. defective paper feeder main pcb4. defective engine controller pcb

1. defective lower drawer base motor2. defective bottom plate elevation mechanism of 4th drawer 3. defective paper feeder main pcb4. defective engine controller pcb

1. side registration motor makes poor contact2. side registration motor is faulty3. defective engine controller pcb

1. side registration home position sensor makes poor contact2. side registration home position sensor is faulty3. defective engine controller pcb

1. poor connection between engine pcb and main drive motor2. main drive motor is defective3. defective drive transmission system4. defective engine controller pcb



C2101 black developer drive motor lock

C2102 colour developers drive motor lock

C2111 black developer drive motor starting error

C2112 colour developers drive motor starting error

C2121 black developer drive motor starting time-out error

C2122 colour developers drive motor starting time-out error

C2340 fuser drive motor driving clock table error 1. defective engine controller pcb

1. poor connection between engine pcb and black dev drive motor2. black developer drive motor is defective3. defective drive transmission system4. defective engine controller pcb

1. poor connection between engine pcb and colour dev drive motor2. colour developer drive motor is defective3. defective drive transmission system4. defective engine controller pcb





C2500 paper feed motor lock

C2510 paper feed motor starting error

C2520 paper feed motor starting time-out error



C4000 polygon motor error

C4200 horizontal synchronized signal detection error

C5120 abnormal separation charger high voltage leak current

C5300 broken cleaning lamp error

1. poor connection between engine pcb and paper feed motor2. Paper feed motor is defective3. defective drive transmission system4. defective engine controller pcb


1. poor connection between engine pcb and paper feed motor2. paper feed motor is defective3. defective drive transmission system4. defective engine controller pcb

1. poor contact on the home position sensor connector2. defective scanner home position sensor3. defective scanner motor4. defective scanner main pcb

1. defective exposure lamp or inverter board2. incorrect shading position3. poor contact on connector terminals4. defective scanner main pcb

1. poor connection between engine pcb and laser unit ass'y2. laser scanner unit is defective3. defective engine controller pcb


1. poor connection between engine pcb and separation HV unit2. separation high volatge unit is faulty3. defective engine controller pcb

1. poor connection on the cleaning lamp connector terminals2. faulty cleaning lamp or drum unit3. faulty engine controller pcb

heat roller heating time-out 1 error

C6010 heat roller heating time-out 2 error

C6020 heat roller abnormal high temperature

C6030 upper fuser thermistor broken detection

C6040 upper fuser thermistor abnormal temperature detection


C6100 press/heat roller heating time-out 1


C6000 1. upper thermistor incorrectly installed or faulty2. broken upper fixing heater lamp3. thermal cutout triggered4. defective power source pcb or engine controller pcb

1. upper thermistor incorrectly installed or faulty2. broken upper fixing heater lamp3. thermal cutout triggered4. defective power source pcb or engine controller pcb


1. upper thermistor incorrectly installed or faulty2. defective fuser pcb3. defective engine controller pcb



1. lower thermistor incorrectly installed or faulty2. broken lower fixing heater lamp3. lower thermostat cutout triggered4. defective power source pcb or engine controller pcb


C6120 press/heat roller abnormal high temperature

C6130 lower fuser thermistor broken detection

C6140 lower fuser thermistor abnormal temperature detection

C6430 oil roller unit fuse break error

C7001 black toner feed motor lock

C7002 cyan toner feed motor lock

C7003 magenta toner feed motor lock

C7004 yellow toner feed motor lock

C7101 black T/C sensor toner density detection error


1. lower thermistor incorrectly installed or faulty2. defective fuser pcb3. defective engine controller pcb


1. oil roller unit detection sensor is faulty2. defective oil roller unit fuse3. defective harness between engine pcb and oil roller unit detection sensor

1. poor connection between black dev unit and engine pcb2. black developer unit is faulty3. defective engine controller pcb

1. poor connection between cyan dev unit and engine pcb2. cyan developer unit is faulty3. defective engine controller pcb

1. poor connection between magenta dev unit and engine pcb2. magenta developer unit is faulty3. defective engine controller pcb

1. poor connection between yellow dev unit and engine pcb2. yellow developer unit is faulty3. defective engine controller pcb


C7102 cyan T/C sensor toner density detection error

C7103 magenta T/C sensor toner density detection error

C7104 yellow T/C sensor toner density detection error

C7301 intermediate toner hopper toner feed error

C7700 offset drum sensor detection timeout error

C7710 offset drum sensor detection error







1. poor connection between black dev unit and engine pcb2. poor connection between feed drive pcb and engine pcb3. black toner feed clutch is faulty4. black toner conveying pipe is blocked5. black toner cartridge is empty or incorrectly installed6. black dev unit is faulty7. defective feed drive pcb or engine controller pcb

1. poor connection between drum unit and engine pcb2. faulty drum unit3. defective engine controller pcb




1. wrong type finisher is installed2. defective scanner main pcb


C8030


C8170

C8180

C8210


C9530

C9540







serial number/page count data errormachine system error

1. scanner main pcb and/or scanner sub pcb is faulty2. wrong EEPROM on the engine controller pcb3. RTC pcb is faulty or accidentally replaced



POSSIBLE SOLUTIONS




replace the engine controller pcb and check the operation


check drum unit connector terminals and repair if needed; replace drum unit or engine pcb and check for correct operation

check connection between printer board and engine controller board; re-install the firmware on the print board or replace printer DIMM; replace printer board if same problem

check connection between scanner board and scanner main pcb; replace scanner card or scanner main pcb and check the operation

check connection between fax control pcb and scanner main pcb; upgrade fax firmware; replace fax board or scanner main pcb and check the operation


check connector contacts between finisher main pcb and scanner main pcb; replace finisher main pcb or scanner main pcb and check the operation

check connector contacts between engine controller pcb and paper feeder relay pcb; replace engine pcb or paper feeder relay pcb and check the operation

replace the scanner main pcb and check the operation


execute Sim004 and re-enter the correct machine serial number

execute Sim004 and re-enter the correct machine serial number




replace the RTC pcb and check the operation

replace the RTC pcb and check the operation

replace the flash ROM or engine controller pcb and check the operation

check DIMM installation on the scanner main pcb and replace if faulty; if same problem then replace the scanner main pcb and check the operation

perform Sim906 first; then execute Sim024(initialise hdd) with front cover open; replace the hard disk or scanner main pcb if same problem and check the operation

check if the bottom plate elevation mechanism of 1st drawer is manually working; check for broken gears or couplings; replace the upper drawer base motor; replace the paper feeder main pcb or engine controller pcb and check the operation

check if the bottom plate elevation mechanism of 2nd drawer is manually working; check for broken gears or couplings; replace the lower drawer base motor; replace the paper feeder main pcb or engine controller pcb and check the operation

check if the bottom plate elevation mechanism of 3rd drawer is manually working; check for broken gears or couplings; replace the upper drawer base motor; replace the paper feeder main pcb or engine controller pcb and check the operation

check if the bottom plate elevation mechanism of 4th drawer is manually working; check for broken gears or couplings; replace the lower drawer base motor; replace the paper feeder main pcb or engine controller pcb and check the operation

check connector on the side registration motor and repair or replace if faulty; replace the side registration motor and check operation; if still same error then replace the engine controller pcb

check connector on the side registration home position sensor and repair or replace if faulty; replace the home position sensor and check operation; if still same error then replace the engine pcb

check connectors between the main drive motor and engine pcb and repair or replace if faulty; check for broken gears; check if drum unit and primary transfer unit rotate smoothly; replace the main drive motor and check operation; if still same error then replace the engine controller pcb




check connectors between the black dev drive motor and engine pcb and repair or replace if faulty; check if black developer rotates smoothly and check for broken gears; replace the black dev drive motor and check operation; if still same error then replace the engine controller pcb

check connectors between the colour developer drive motor and engine pcb and repair or replace if faulty; check if cyan,magenta and yellow developers rotate smoothly and check for broken gears; replace the colour dev drive motor and check operation; if still same error then replace the engine controller pcb





check connectors between the paper feed motor and engine pcb and repair or replace if faulty; check if paper feed motor rotates smoothly and check for broken gears; replace the paper feed motor and check operation; if still same error then replace the engine controller pcb



check/clean or replace home position sensor; lubricate scanner railings; replace scanner motor and check operation; if still same error then replace scanner main pcb

check exposure lamp harness connections; adjust the position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace the scanner main pcb and check operation

check connectors between the LSU unit and engine pcb and repair or replace if faulty; replace the LSU unit and check operation; if still same error then replace the engine controller pcb


check/clean the transfer/separation charge corona; check for possible charge leakage; replace separation high volatge unit and check operation; if same error then replace the engine controller pcb

check cleaning lamp continuity; replace cleaning lamp or drum unit and check the operation; if same problem then replace the engine controller pcb

check upper thermistor and thermostat continuity and replace if necessary; check heater lamp installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation; perform sim163



check upper thermistor and thermostat continuity and replace if necessary; replace the fuser pcb or engine controller pcb and check operation; perform sim163



check lower thermistor and thermostat continuity and replace if necessary; check lower heater lamp installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation; perform sim163



check lower thermistor and thermostat continuity and replace if necessary; replace the fuser pcb or engine controller pcb and check operation; perform sim163


check connection between engine pcb and oil roller unit detection sensor; replace the oil roller unit (OL-82) and check operation; if same problem then replace the engine controller pcb

check connection between engine pcb and black dev unit; replace the black developer unit and check operation; if same problem then replace the engine controller pcb

check connection between engine pcb and cyan dev unit; replace the cyan developer unit and check operation; if same problem then replace the engine controller pcb

check connection between engine pcb and magenta dev unit; replace the magenta developer unit and check operation; if same problem then replace the engine controller pcb

check connection between engine pcb and yellow dev unit; replace the yellow developer unit and check operation; if same problem then replace the engine controller pcb

check connection between engine pcb and black dev unit; check if black dev unit rotates smoothly; replace the black developer unit and check operation; if same problem then replace the engine controller pcb

check connection between engine pcb and cyan dev unit; check if cyan dev unit rotates smoothly; replace the cyan developer unit and check operation; if same problem then replace the engine controller pcb

check connection between engine pcb and magenta dev unit; check if magenta dev unit rotates smoothly; replace the magenta developer unit and check operation; if same problem then replace the engine controller pcb

check connection between engine pcb and yellow dev unit; check if yellow dev unit rotates smoothly; replace the yellow developer unit and check operation; if same problem then replace the engine controller pcb

check connection between engine pcb, feed drive pcb and black dev unit and repair or replace if faulty; check black toner cartridge installation and see if there is toner blockage on the conveying pipe; check if black toner feed clutch is working fine; replace the black developer unit and check operation; if same problem then replace the feed drive pcb or engine controller pcb and check the operation

check connection between engine controller pcb and drum unit and repair or replace if faulty; replace the drum unit or engine controller pcb and check the operation




change to the correct finisher type or replace the scanner main pcb and check the operation

contact service admin/technical department









RETURN TO MAIN MENU




C0100 scanner main pcb backup memory device problem

C0110 backup memory data problem A

C0120 drum EEPROM read error

C0130 backup memory device problem


C0150 backup memory device problem 1. defective engine controller pcb



C0210 CPU communication error

C0240




1. problem detected with the backup memory2. defective engine pcb or scanner main pcb

1. drum unit connector makes poor contact2. defective drum unit3. defective engine pcb

1. data damage of EEPROM2. defective scanner main pcb

1. data damage of EEPROM


1. correct EEPROM is not installed2. data damage of EEPROM

1. poor connection between engine pcb and scanner main pcb2. defective scanner main pcb3. defective engine controller pcb











C0840 RTC pcb problem

C0860 fax control pcb software switch checksum error 1. defective fax control pcb

C0870 graphics data transfer problem

C0880 program archive problem 1. defective fax control pcb

C0890 fax control pcb CG Font archive problem 1. defective fax control pcb

C1010 overcurrent detection of first drawer base motor

1. poor connection between finisher and copier2. defective finisher main pcb3. defective scanner main pcb

1. poor contact on the hard disk connector terminals2. defective hard disk3. defective scanner main pcb4. defective memory copy pcb




1. defective upper drawer base motor2. defective bottom plate elevation mechanism of 1st drawer 3. defective paper feeder main pcb4. defective engine controller pcb

C1020 overcurrent detection of second drawer base motor

C1030 overcurrent detection of third drawer base motor

C1040 overcurrent detection of fourth drawer base motor

C1210 side registration home position detection error

C2000 main drive motor lock

C2010 main drive motor starting error

C2020 main drive motor starting time-out error

1. defective lower drawer base motor2. defective bottom plate elevation mechanism of 2nd drawer 3. defective paper feeder main pcb4. defective engine controller pcb

1. defective upper drawer base motor2. defective bottom plate elevation mechanism of 3rd drawer 3. defective paper feeder main pcb4. defective engine controller pcb

1. defective lower drawer base motor2. defective bottom plate elevation mechanism of 4th drawer 3. defective paper feeder main pcb4. defective engine controller pcb

1. side registration home position sensor makes poor contact2. side registration home position sensor is faulty3. defective side registration motor4. defective engine controller pcb




C2101 black developer drive motor lock

C2102 colour developers drive motor lock

C2111 black developer drive motor starting error

C2112 colour developers drive motor starting error

C2121 black developer drive motor starting time-out error

C2122 colour developers drive motor starting time-out error

C2340 fuser drive motor driving clock table error 1. defective engine controller pcb







C2500 paper feed motor lock

C2510 paper feed motor starting error

C2520 paper feed motor starting time-out error



C4000 polygon motor error

C4200 horizontal synchronized signal detection error

C5300 broken cleaning lamp error






1. defective exposure lamp or inverter board2. incorrect shading position3. poor contact on connector terminals4. defective scanner main pcb




C6000 1. upper thermistor incorrectly installed or faulty2. broken upper fixing heater lamp3. thermal cutout triggered4. defective power source pcb or engine controller pcb

C6010 heat roller heating time-out 2 error

C6020 heat roller abnormal high temperature

C6030 upper fuser thermistor broken detection




C6120 press/heat roller abnormal high temperature

C6130 lower fuser thermistor broken detection











C7001 black toner feed motor lock

C7002 cyan toner feed motor lock

C7003 magenta toner feed motor lock

C7004 yellow toner feed motor lock

C7101 black T/C sensor toner density detection error

C7102 cyan T/C sensor toner density detection error

C7103 magenta T/C sensor toner density detection error

C7104 yellow T/C sensor toner density detection error









C7301 intermediate toner hopper toner feed error

C7600 image density sensor problem

C7610 image density measurement timing problem

C7700 offset drum sensor detection timeout error

C7710 offset drum sensor detection error





C8030


1. broken image density sensor wire2. defective image density sensor

1. measured value of density patch is abnormal2. faulty density due to a mechanical cause





1. wrong type finisher is installed2. defective scanner main pcb




C8170

C8180

C8210


C9500 scanner sub pcb problem



C9530

C9540




finisher front stapler problem 1. front stapler connector problem2. front stapler is blocked with staples or is broken3. faulty front stapler unit or finisher main pcb 1. rear stapler connector problem2. rear stapler is blocked with staples or is broken3. faulty rear stapler unit or finisher main pcb 1. scanner sub pcb is faulty2. scanner main pcb is faulty

1. scanner sub pcb is faulty2. scanner main pcb is faulty






POSSIBLE SOLUTIONS







main switch off/on and run sim 020 to initialise backup memory and/or replace engine pcb or scanner main pcb

check drum unit connector terminals and repair if needed; replace drum unit or engine pcb and check for correct operation

replace the scanner main pcb and check for correct operation; contact service admin/technical department if still same problem

install the correct EEPROM and if this doesn't resolve the problem then contact service admin/technical department

check connection between the scanner main pcb and engine controller pcb; replace the engine controller pcb or scanner main pcb and check the operation













check connector contacts between finisher main pcb and scanner main pcb; replace finisher main pcb or scanner main pcb and check the operation

perform Sim906 first; then execute Sim024(initialise hdd) with front cover open; replace the hard disk, memory copy pcb or scanner main pcb if same problem and check the operation

check connection between fax control pcb and scanner main pcb; upgrade fax firmware; replace fax control pcb or scanner main pcb and check the operation

check if the bottom plate elevation mechanism of 1st drawer is manually working; check for broken gears or couplings; replace the upper drawer base motor; replace the paper feeder main pcb or engine controller pcb and check the operation

check if the bottom plate elevation mechanism of 2nd drawer is manually working; check for broken gears or couplings; replace the lower drawer base motor; replace the paper feeder main pcb or engine controller pcb and check the operation

check if the bottom plate elevation mechanism of 3rd drawer is manually working; check for broken gears or couplings; replace the upper drawer base motor; replace the paper feeder main pcb or engine controller pcb and check the operation

check if the bottom plate elevation mechanism of 4th drawer is manually working; check for broken gears or couplings; replace the lower drawer base motor; replace the paper feeder main pcb or engine controller pcb and check the operation

check connectors on the side registration home position sensor and side registration motor and repair or replace if faulty; replace the home position sensor and/or side registration motor and check operation; if still same error then replace the engine pcb















check exposure lamp harness connections; adjust the position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace the scanner main pcb and check operation























check image density sensor connector terminals; replace the primary transfer unit and check the operation

check the drum unit, high voltage unit, developing unit and transfer unit of possible mechanical damage; check if drive unit rotates smoothly; check the drive on the primary transfer unit; replace the primary transfer unit and check the operation





change to the correct finisher type or replace the scanner main pcb and check the operation










check the scanner sub pcb connector terminals; replace the scanner sub pcb and /or scanner main pcb one by one



RETURN TO MAIN MENU




C0100 scanner main pcb backup memory device problem

C0110 backup memory data problem A

C0121 EEPROM read error (drum pwb K)

C0122 EEPROM read error (drum pwb C)

C0123 EEPROM read error (drum pwb M)

C0124 EEPROM read error (drum pwb Y)

C0130 backup memory (EEPROM) device problem

C0140 backup memory (EEPROM) data problem

C0150 backup memory device problem (engine controller)

C0160 backup memory data problem (engine controller)




1. problem detected with the backup memory2. defective engine pcb or scanner main pcb

1. black process unit connector makes poor contact2. defective black process unit3. defective engine controller pcb

1. cyan process unit connector makes poor contact2. defective cyan process unit3. defective engine controller pcb


1. yellow process unit connector makes poor contact2. defective yellow process unit3. defective engine controller pcb

1. data damage of EEPROM2. defective scanner main pcb


1. data damage of EEPROM2. defective engine controller pcb

1. problem with backup memory data




C0240



C0310 LPH drive pcb communication error

C0420


C0500




1. poor connection between engine pcb and scanner main pcb2. defective scanner main pcb3. defective engine controller pcb




1. poor connection between engine pcb and LPH drive pcb2. defective LPH drive pcb3. defective engine controller pcb

paper feeder communication error 1(upper cassette)

1. poor connection between engine pcb and paper feed main pcb2. defective paper feeder main pcb3. defective engine controller pcb

1. poor connection between finisher and copier2. defective finisher main pcb3. defective engine controller pcb

paper feeder communication error 2(lower cassette)


1. DIMM installed incorrectly on the scanner main pcb2. defective DIMM memory3. defective scanner main pcb


C0700

C0710

C0750 document finisher EEPROM error



C0830 fax control pcb flash ROM program area checksum error 1. defective fax control pcb


C0860 fax control pcb software switch checksum error 1. defective fax control pcb

C0870 graphics data transfer problem

C0880 program archive problem 1. defective fax control pcb

C0890 fax control pcb CG Font archive problem 1. defective fax control pcb

C0951 LPH current correction EEPROM error (Black)

C0952 LPH current correction EEPROM error (Cyan)

1. poor contact on the hard disk connector terminals2. defective hard disk3. defective scanner main pcb4. defective memory copy pcb

paper feeder EEPROM error 1(upper cassette)


paper feeder EEPROM error 2(lower cassette)





1. poor contact between fax control pcb and scanner MIP pcb2. defective fax control pcb3. defective scanner MIP pcb

1. defective EEPROM of LPH drive pcb2. defective LPH drive pcb


C0953 LPH current correction EEPROM error (Magenta)

C0954 LPH current correction EEPROM error (Yellow)

C1010 cassette lift motor error

C1100

C1110

C1120

C1130

C1140



1. defective cassette lift motor2. defective bottom plate elevation mechanism3. defective engine controller pcb

paper feeder upper lift motor error (PF645)(upper cassette of option 1500 sheet paper feeder)

1. poor contact on the upper lift motor connector terminals2. upper paper feed lift limit switch is faulty3. defective bottom plate elevation mechanism4. defective paper feed upper lift motor5. defective engine controller pcb

paper feeder middle lift motor error (PF645)(middle cassette of option 1500 sheet paper feeder)

1. poor contact on the middle lift motor connector terminals2. middle paper feed lift limit switch is faulty3. defective bottom plate elevation mechanism4. defective paper feed middle lift motor5. defective engine controller pcb

paper feeder lower lift motor error (PF645)(lower cassette of option 1500 sheet paper feeder)

1. poor contact on the lower lift motor connector terminals2. lower paper feed lift limit switch is faulty3. defective bottom plate elevation mechanism4. defective paper feed lower lift motor5. defective engine controller pcb

paper feeder lift motor error (PF647)(cassette of 3000 sheet paper feeder)

1. poor contact on the lift motor connector terminals2. paper feed lift limit switch is faulty3. defective bottom plate elevation mechanism4. defective paper feed lift motor5. defective engine controller pcb

right deck lift motor error (PF647)(right deck unit of 3000 sheet paper feeder)

1. poor contact on the right deck lift motor connector terminals2. right deck lift limit switch is faulty3. defective bottom plate elevation mechanism4. defective right deck lift motor5. defective engine controller pcb

C1150

C1160

C1170

C1200 duplex side registration motor error

C2101 developing K/fuser motor error

C2102 developing CMY motor error

C2201 drum motor K error

left deck lift motor error (PF647)(left deck unit of 3000 sheet paper feeder)

1. poor contact on the left deck lift motor connector terminals2. left deck lift limit switch is faulty3. defective bottom plate elevation mechanism4. defective left deck lift motor5. defective engine controller pcb

paper feeder lift motor error(upper 500 sheet paper feeder)


paper feeder lift motor error(lower 500 sheet paper feeder)


1. defective duplex side registration home position sensor2. defective duplex side registration motor3. defective engine controller pcb

1. poor connection between engine pcb and developing K/fuser motor2. defective developing K/fuser motor3. defective engine controller pcb

1. poor connection between engine pcb and developing CMY motor2. defective developing CMY motor3. defective engine controller pcb

1. poor connection between engine pcb and drum motor K2. defective drum motor K3. defective engine controller pcb

C2202 drum motor C error

C2203 drum motor M error

C2204 drum motor Y error

C2500 paper feed motor error

C2600

C2700 transfer roller lift motor error

C2710 waste toner box motor error


1. poor connection between engine pcb and drum motor C2. defective drum motor C3. defective engine controller pcb

1. poor connection between engine pcb and drum motor M2. defective drum motor M3. defective engine controller pcb

1. poor connection between engine pcb and drum motor Y2. defective drum motor Y3. defective engine controller pcb


paper feeder main motor error(option PF645 or PF647)

1. poor connection between engine pcb and option paper feeder main motor2. paper feeder main motor is defective3. defective drive transmission system4. defective engine controller pcb

1. poor connection between engine pcb and transfer roller lift motor2. transfer roller lift motor is defective3. defective engine controller pcb

1. overload on the waste toner box motor2. defective waste toner box motor3. defective engine controller pcb



C5100 main high voltage error

C5301 eraser lamp K break error

C5302 eraser lamp C break error

C5303 eraser lamp M break error

C5304 eraser lamp Y break error

upper fuser heater lamp break

C6020 upper fuser thermistor high temperature detection error

C6030 upper fuser thermistor break error

1. defective exposure lamp or inverter board2. incorrect shading position3. poor contact on connector terminals4. defective scanner sub pcb and/or CCD pcb

1. charge leakage during main charging2. defective high voltage unit3. deformed terminal contacts on high volatge unit

1. black process unit is not properly inserted and connected2. defective eraser lamp K3. defective engine controller pcb

1. cyan process unit is not properly inserted and connected2. defective eraser lamp C3. defective engine controller pcb

1. magenta process unit is not properly inserted and connected2. defective eraser lamp M3. defective engine controller pcb

1. yellow process unit is not properly inserted and connected2. defective eraser lamp Y3. defective engine controller pcb

C6000 1. upper thermistor incorrectly installed or faulty2. broken upper fixing heater lamp3. upper fuser thermostat cutout triggered4. defective power source pcb or engine controller pcb

1. upper thermistor incorrectly installed or faulty2. defective fuser pcb3. defective power source pcb4. defective engine controller pcb



C6100 lower fuser heater break error

C6120 lower fuser thermistor high temperature detection error

C6130 lower fuser thermistor break error



C6410 fuser unit insertion error

C6420 fuser fuse cut error

C7001 toner motor K error

C7002 toner motor C error


1. lower thermistor incorrectly installed or faulty2. broken lower fixing heater lamp3. lower fuser thermostat cutout triggered4. defective power source pcb or engine controller pcb

1.lower thermistor incorrectly installed or faulty2. defective fuser pcb3. defective power source pcb4. defective engine controller pcb

1. lower thermistor incorrectly installed or faulty2. defective fuser pcb3. defective power source pcb4. defective engine controller pcb




1. fixing unit connector inserted incorrectly2. poor contact in the fuser unit connector terminals3. fuser thermistor wire is broken or damaged

1. defective toner motor K2. defective engine controller pcb

1. defective toner motor C2. defective engine controller pcb

C7003 toner motor M error

C7004 toner motor Y error

C7101 toner sensor K error

C7102 toner sensor C error

C7103 toner sensor M error

C7104 toner sensor Y error


C7210 shorted internal thermistor wire

C7301 toner hopper error (black process unit)

C7302 toner hopper error (cyan process unit)

C7303 toner hopper error (magenta process unit)

C7304 toner hopper error (yellow process unit)

C7420 transfer belt unit insertion error

C7600 toner ID sensor problem

1. defective toner motor M2. defective engine controller pcb

1. defective toner motor Y2. defective engine controller pcb

1. defective toner sensor K2. defective engine controller pcb

1. defective toner sensor C2. defective engine controller pcb

1. defective toner sensor M2. defective engine controller pcb

1. defective toner sensor Y2. defective engine controller pcb

1. broken internal thermistor wire2. defective engine controller pcb

1. shorted internal thermistor wire2. defective engine controller pcb

1. black toner container is not installed or not inserted correctly2. defective engine controller pcb

1. cyan toner container is not installed or not inserted correctly2. defective engine controller pcb

1. magenta toner container is not installed or not inserted correctly2. defective engine controller pcb

1. yellow toner container is not installed or not inserted correctly2. defective engine controller pcb

1. transfer belt unit connector inserted incorrectly2. defective transfer belt unit

1. defective toner ID sensors 1 and 22. defective engine controller pcb

C7610 image density measurement timing problem

C7620 colour registration timing error








1. faulty density due to a mechanical cause2. defective engine controller pcb

1. poor contact in the humidity sensor connector terminals2. defective external temperature thermistor3. defective engine controller pcb






















C8300 document finisher centerfold unit communication problem

C8310

C8320 document finisher centerfold unit centering plate problem

C8330 document finisher centerfold blade problem














C9530

C9540

C9550







POSSIBLE SOLUTIONS






main switch off/on and run sim 020 to initialise backup memory and/or replace engine pcb or scanner main pcb

check black process unit connector terminals and repair if needed; replace the black process unit or engine pcb and check for correct operation

check cyan process unit connector terminals and repair if needed; replace the cyan process unit or engine pcb and check for correct operation

check magenta process unit connector terminals and repair if needed; replace the magenta process unit or engine pcb and check for correct operation

check yellow process unit connector terminals and repair if needed; replace the yellow process unit or engine pcb and check for correct operation

replace the scanner main pcb and check for correct operation; contact service admin/technical department if still same problem

replace the engine controller pcb and check for correct operation; contact service admin/technical department if still same problem

main switch off/on and run sim 020 to initialise backup memory; if still same problem then replace the engine controller pcb




check connection between the scanner main pcb and engine controller pcb; replace the engine controller pcb or scanner main pcb and check the operation




check connection between LPH drive pcb and engine pcb and repair or replace if faulty; replace the LPH drive pcb or engine controller pcb and check the operation

check connection between paper feed main pcb and engine pcb and repair or replace if faulty; replace the paper feed main pcb and check operation; if still same error then replace the engine controller pcb

check connection between finisher main pcb and engine pcb and repair or replace if faulty; replace the finisher main pcb and check operation; if still same error then replace the engine controller pcb


check DIMM installation on the scanner main pcb and replace if faulty; if same problem then replace the scanner main pcb and check the operation








perform Sim906 first; then execute Sim024(initialise hdd) with front cover open; replace the hard disk, memory copy pcb or scanner main pcb if same problem and check the operation




check connection between fax control pcb and scanner MIP pcb; upgrade fax firmware; replace fax control pcb or scanner MIP pcb and check the operation

rewrite the correction data; if stillsame problem then replace the LPH drive pcband check the operation




check if the bottom plate elevation mechanism is manually working; check for broken gears or couplings; replace the cassette lift motor; replace engine controller pcb and check the operation

check connections on the upper paper feed lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the upper paper feed lift motor or lift limit switch and check the operation; if same problem then replace the engine controller pcb

check connections on the middle paper feed lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the middle paper feed lift motor or lift limit switch and check the operation; if same problem then replace the engine controller pcb

check connections on the lower paper feed lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the lower paper feed lift motor or lift limit switch and check the operation; if same problem then replace the engine controller pcb

check connections on the paper feed lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the paper feed lift motor or lift limit switch and check the operation; if same problem then replace the engine controller pcb

check connections on the right deck lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the right deck lift motor or lift limit switch and check the operation; if same problem then replace the engine controller pcb

check connections on the left deck lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the left deck lift motor or lift limit switch and check the operation; if same problem then replace the engine controller pcb

check connections on the upper paper feed lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the upper paper feed lift motor or lift limit switch and check the operation; if same problem then replace the engine controller pcb

check connections on the lower paper feed lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the lower paper feed lift motor or lift limit switch and check the operation; if same problem then replace the engine controller pcb

check duplex unit insertion if properly connected; clean the side registration home position sensor and replace if faulty; replace the duplex side registration motor and check the operation; if still same problem then replace the engine controller pcb

check connectors between the developing K/fuser motor and engine pcb and repair or replace if faulty; check for broken gears; replace the developing K/fuser motor and check operation; if still same error then replace the engine controller pcb

check connectors between the developing CMY motor and engine pcb and repair or replace if faulty; check for broken gears; replace the developing CMY motor and check operation; if still same error then replace the engine controller pcb

check connectors between the drum motor K and engine pcb and repair or replace if faulty; check for broken gears; replace the drum motor K and check operation; if still same error then replace the engine controller pcb

check connectors between the drum motor C and engine pcb and repair or replace if faulty; check for broken gears; replace the drum motor C and check operation; if still same error then replace the engine controller pcb

check connectors between the drum motor M and engine pcb and repair or replace if faulty; check for broken gears; replace the drum motor M and check operation; if still same error then replace the engine controller pcb

check connectors between the drum motor Y and engine pcb and repair or replace if faulty; check for broken gears; replace the drum motor Y and check operation; if still same error then replace the engine controller pcb


check connectors between the option paper feeder main motor and engine pcb and repair or replace if faulty; check if option paper feeder main motor rotates smoothly and check for broken gears; replace the option paper feeder main motor and check operation; if still same error then replace the engine controller pcb

check connectors between the transfer roller lift motor and engine pcb and repair or replace if faulty; check if transfer roller lift motor rotates smoothly and check for broken gears; replace the transfer roller lift motor and check operation; if still same error then replace the engine controller pcb

check for solidified toner on the waste toner box; replace the waste toner box motor and check operation; if still same problem then replace the engine controller pcb


check exposure lamp harness connections; adjust the position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace the scanner sub pcb and/or CCD pcb and check operation

check/clean the main charge coronas; check if terminal contacts on high voltage unit are deformed; replace the main charger units and check the operation; is same error then replace the high voltage unit

check the black process unit insertion and repair if needed; replace the black process unit and check operation; if still same problem then replace the engine controller pcb

check the cyan process unit insertion and repair if needed; replace the cyan process unit and check operation; if still same problem then replace the engine controller pcb

check the magenta process unit insertion and repair if needed; replace the magenta process unit and check operation; if still same problem then replace the engine controller pcb

check the yellow process unit insertion and repair if needed; replace the yellow process unit and check operation; if still same problem then replace the engine controller pcb

check upper thermistor and thermostat continuity and replace if necessary; check upper heater lamp installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation; perform sim163

check upper thermistor and thermostat continuity and replace if necessary; check heater lamp installation and continuity and replace if broken; if same problem then replace the fuser pcb, power source pcb or engine controller pcb and check operation; perform sim163




check lower thermistor and thermostat continuity and replace if necessary; check heater lamp installation and continuity and replace if broken; if same problem then replace the fuser pcb, power source pcb or engine controller pcb and check operation; perform sim163





reinsert fuser unit and check connector terminals for correct contacts; check thermistor continuity and replace if damaged or broken; if still same problem then replace engine controller pcb

replace the toner motor K and check operation; if same problem then replace the engine controller pcb

replace the toner motor C and check operation; if same problem then replace the engine controller pcb

replace the toner motor M and check operation; if same problem then replace the engine controller pcb

replace the toner motor Y and check operation; if same problem then replace the engine controller pcb

replace the black process unit and check operation; if same problem then replace the engine controller pcb

replace the cyan process unit and check operation; if same problem then replace the engine controller pcb

replace the magenta process unit and check operation; if same problem then replace the engine controller pcb

replace the yellow process unit and check operation; if same problem then replace the engine controller pcb

check continuity on the thermistor; replace the engine controller pcb and check the operation


check black toner cartridge installation; if same problem then replace engine controller pcb

check cyan toner cartridge installation; if same problem then replace engine controller pcb

check magenta toner cartridge installation; if same problem then replace engine controller pcb

check yellow toner cartridge installation; if same problem then replace engine controller pcb

check transfer belt unit connection; replace the transfer belt unit and check the operation

check the toner ID sensors connector terminals; replace the transfer belt unit and check the operation; if same problem then replace the engine controller pcb


check the drum unit, high voltage unit, developing unit and transfer unit of possible mechanical damage; check if drive unit rotates smoothly; replace the engine controller pcb and check the operation

reinsert connectors on the humidity sensor pcb; check continuity on the external temperature thermistor and replace if needed; replace the engine controller pcb and check operation




check and clean the upper conveying home position sensor; correct the phase shift of the upper conveying belt; check the insertion of the internal tray; replace the upper conveying home position sensor and motor if needed; replace the finisher main pcb and check the operation; perform sim 906

check and clean the lower conveying home position sensor; correct the phase shift of the lower conveying belt; check the insertion of the internal tray; replace the lower conveying home position sensor and motor if needed; replace the finisher main pcb and check the operation; perform sim 906

check connectors on the main tray elevation motor, main tray load detection sensor and main tray upper limit detection sensors and repair or replace if faulty; replace the tray elevation motor and sensors and check operation; if still same error then replace the finisher main pcb; perform sim 906

check connectors on the multi job tray elevation motor and upper limit detection sensor and repair or replace if faulty; replace the multi job tray elevation motor or upper limit detection sensor and check operation; if still same error then replace the finisher main pcb; perform sim 906

check connectors on the front upper side registration guide motor and home position sensor and repair or replace if faulty; replace the front upper side registration guide motor and/or home position sensor and check operation; if still same error then replace the finisher main pcb; perform sim 906

check connectors on the rear upper side registration guide motor and home position sensor and repair or replace if faulty; replace the rear upper side registration guide motor and/or home position sensor and check operation; if still same error then replace the finisher main pcb; perform sim 906

check connectors on the lower side registration guide motor and home position sensor and repair or replace if faulty; replace the lower side registration guide motor and/or home position sensor and check operation; if still same error then replace the finisher main pcb; perform sim 906

check connectors on the front stapler motor and home position sensor and repair or replace if faulty; replace the front stapler motor and/or home position sensor and check operation; if still same error then replace the finisher main pcb; perform sim 906

check connectors on the front clincher motor and home position sensor and repair or replace if faulty; replace the front clincher motor and/or home position sensor and check operation; if still same error then replace the finisher main pcb; perform sim 906

check connectors on the rear stapler motor and home position sensor and repair or replace if faulty; replace the rear stapler motor and/or home position sensor and check operation; if still same error then replace the finisher main pcb; perform sim 906

check connectors on the rear clincher motor and home position sensor and repair or replace if faulty; replace the rear clincher motor and/or home position sensor and check operation; if still same error then replace the finisher main pcb; perform sim 906

check connector on the centerfold unit set switch and repair or replace if faulty; replace the centerfold unit set switch and check operation; if still same error then replace the centerfold unit main pcb or finisher main pcb; perform sim 906

check connectors on the side registration guide motor and home position sensor and repair or replace if faulty; replace the side registration guide motor and/or home position sensor and check operation; if still same error then replace the centerfold unit main pcb









RETURN TO MAIN MENU



C0070 abnormal detection of fax board incompatibility

C0100 main pcb backup memory device problem







C0220 communication problem between scanner pcb and engine pcb

C0240


C0280

1. faulty fax software2. faulty fax control pcb


1. problem detected with the backup memory2. defective main pcb


1. problem with backup memory data

1. data damage of EEPROM2. defective main pcb


1. poor connection between engine pcb and main pcb2. defective main controller pcb3. defective engine controller pcb

1. poor connections between scanner pcb,engine pcb and main pcb2. defective main controller pcb3. defective engine controller pcb4. defective scanner pcb


1. poor contact between scanner board and main board2. faulty scanner network card or main pcb

communication problem between fax control pcb and main pcb

1. poor contact between fax control pcb and main pcb2. faulty fax control pcb or main pcb

C0330 communication problem between main pcb and engine pcb

C0410

C0420


C0610 bitmap (DIMM) problem 1. defective main pcb



C0820 fax control pcb CG ROM checksum error

C0830 fax control pcb flash ROM program area checksum error



C0870

C0880 program archive problem

C0890 fax control pcb CG Font archive problem

1. poor contact between engine pcb and main pcb2. faulty engine pcb or main pcb

DP communication problem(optional DP)

1. poor connection between DP and machine2. defective DP drive pcb3. defective scanner pcb

paper feeder communication error (optional paper feeder)



1. poor contact on the hard disk connector terminals2. defective hard disk3. defective main pcb

1. corrupted fax firmware2. defective fax control pcb





1. poor contact between fax control pcb and main pcb2. defective fax control pcb3. defective main pcb




C1010 lift motor 1 problem


C1030

C1040

C1100

C1110

C1120

1. poor contact on the lift motor 1 connector terminals2. lift motor limit switch 1 is faulty3. broken gears or coupling of the lift motor 14. defective lift motor 1

1. poor contact on the lift motor 2 connector terminals2. lift motor limit switch 2 is faulty3. broken gears or coupling of the lift motor 24. defective lift motor 2

paper feeder lift motor 1 error (PF710)(optional 1000 sheet paper feeder)

1. poor contact on the paper feed lift motor 1 connector terminals2. paper feeder lift motor limit switch 1 is faulty3. broken gears or coupling of the paper feed lift motor 14. defective paper feed lift motor 1


1. poor contact on paper feed lift motor 2 connector terminals2. paper feeder lift motor limit switch 2 is faulty3. broken gears or coupling of the paper feed lift motor 24. defective paper feed lift motor 2





paper feeder left lift position problem(optional 3000 sheet paper feeder)

1. paper feeder left lift doesn't rise properly2. defective paper feed lift switch 23. defective paper feeder lift motor 14. defective paper feeder main pcb

C1130

C1900

C1950 transfer belt unit EEPROM error

C2101 paper feed/developing motor Bk error

C2102 developing motor CMY error




paper feeder right lift position problem(optional 3000 sheet paper feeder)

1. paper feeder right lift doesn't rise properly2. defective paper feed lift switch 13. defective paper feeder lift motor 24. defective paper feeder main pcb

paper feeder EEPOM error(optional paper feeder)

1. poor connection between paper feed main pcb and engine pcb2. defective paper feeder main pcb3. defective engine pcb

1. poor connection between transfer belt unit pcb and engine pcb2. defective transfer belt unit3. defective engine pcb

1. poor connection between engine pcb and paper feed/developing motor BK 2. defective drive transmission system3. defective paper feed/developing motor Bk4. defective engine controller pcb

1. poor connection between engine pcb and developing motor CMY 2. defective drive transmission system3. defective developing motor CMY4. defective engine controller pcb

1. poor connection between engine pcb and motor relay pcb2. defective drum motor K3. defective drive transmission system4. defective motor relay pcb or engine controller pcb

1. poor connection between engine pcb and motor relay pcb2. defective drum motor C3. defective drive transmission system4. defective motor relay pcb or engine controller pcb

1. poor connection between engine pcb and motor relay pcb2. defective drum motor M3. defective drive transmission system4. defective motor relay pcb or engine controller pcb



C2400 eject motor error

C2500 MP motor error

C2600

C2800 waste toner motor error



1. poor connection between engine pcb and motor relay pcb2. defective drum motor Y3. defective drive transmission system4. defective motor relay pcb or engine controller pcb

1. poor connection between engine pcb and fuser motor2. defective fuser motor3. defective drive transmission system4. defective engine controller pcb

1. poor connection between engine pcb and eject motor2. defective eject motor3. defective drive transmission system4. defective engine controller pcb

1. poor connection between engine pcb and MP motor2. defective MP motor3. defective drive transmission system4. defective engine controller pcb

paper feeder paper conveying motor error(option paper feeder unit)

1. poor connection between engine pcb and paper feed main pcb2. defective paper feed paper conveying motor3. defective drive transmission system4. defective paper feed main pcb or engine controller pcb

1. poor connection between engine pcb and waste toner motor2. Defective waste toner motor3. defective drive transmission system4. defective engine controller pcb

1. poor contact on the home position sensor connector2. defective scanner home position sensor3. defective scanner motor4. defective scanner pcb

1. defective exposure lamp or inverter board2. incorrect shading position3. poor contact on connector terminals4. defective scanner pcb and/or CCD pcb



C3900 backup memory read/write error ( scanner pcb)

C3910 backup memory data error ( scanner pcb)



C4100 BD initialisation problem


C5101 main high voltage Bk error

C5102 main high voltage C error

C5103 main high voltage M error

C5104 main high voltage Y error

1. insufficient exposure lamp luminosity2. defective SHD pcb or CCD pcb3. incorrect shading position4. defective CCD unit

1. poor contact between scanner pcb and SHD pcb2. defective scanner pcb3. defective SHD pcb or CCD pcb

1. defective backup RAM on scanner pcb2. defective scanner pcb


1. poor contact in polygon motor connector terminals2. defective polygon motor or Laser unit3. defective engine board or power supply board



1. defective Laser diode2. defective laser unit3. defective engine board or power supply board

1. charger roller unit for BK incorrectly installed2. defective black charge roller unit

1. charger roller unit for C incorrectly installed2. defective cyan charge roller unit

1. charger roller unit for M incorrectly installed2. defective magenta charge roller unit

1. charger roller unit for Y incorrectly installed2. defective yellow charge roller unit

C5301 eraser lamp Bk break error




fuser heater 1/2 break


C6020 abnormally high fuser thermistor 1/3 temperature

C6030 fuser thermistor 1/3 break error

C6050 abnormally low fuser thermistor 3 temperature





C6000 1. fuser thermistors 1/2 incorrectly installed or faulty2. broken fixing heaters 1/23. fuser thermostat 1 cutout triggered4. defective power source pcb or engine controller pcb

1. fuser thermistors 1/2 incorrectly installed or faulty2. broken fixing heaters 1/23. fuser thermostat 1 cutout triggered4. defective power source pcb or engine controller pcb

1. fuser thermistors 1/3 incorrectly installed or faulty2. broken fixing heaters 1/33. defective power source pcb or engine controller pcb


1. broken fixing heaters 1/22. defective power source pcb or engine controller pcb

C6100 fuser heater 3 break

C6120 abnormally high fuser thermistor 2 temperature

C6130 fuser thermistor 2 break error


C7000 toner motor problem

C7101 toner sensor BK error






C7220 broken internal thermistor 2 wire

1. fuser thermistor 2 incorrectly installed or faulty2. broken fixing heater 33. fuser thermostat 2 cutout triggered4. defective power source pcb or engine controller pcb

1. fuser thermistor 2 incorrectly installed or faulty2. defective power source pcb or engine controller pcb


1. poor conection between engine board and power supply2. defective power supply3. defective engine pcb

1. toner motor connectors makes poor contact2. defective drive transmission system3. defective CMYK toner motors4. defective engine controller pcb





1. defective laser scanner unit2. defective engine controller pcb


1. broken internal thermistor 2 wire2. defective engine controller pcb

C7230 shorted internal thermistor 2 wire



C7401 uninstalled developing unit black (K)

C7402 uninstalled developing unit cyan (C)

C7403 uninstalled developing unit magenta (M)

C7404 uninstalled developing unit yellow (Y)

C7411 uninstalled drum unit black (K)

C7412 uninstalled drum unit cyan (C)

C7413 uninstalled drum unit magenta (M)

C7414 uninstalled drum unit yellow (Y)

C7420 uninstalled transfer unit



C7901 drum BK EEPROM error

1. shorted internal thermistor 2 wire2. defective engine controller pcb



1. black developer unit not installed2. faulty black developer unit

1. cyan developer unit not installed2. faulty cyan developer unit

1. magenta developer unit not installed2. faulty magenta developer unit

1. yellow developer unit not installed2. faulty yellow developer unit

1. black drum unit not installed2. faulty black drum unit

1. cyan drum unit not installed2. faulty cyan drum unit

1. magenta drum unit not installed2. faulty magenta drum unit

1. yellow drum unit not installed2. faulty yellow drum unit

1. transfer unit not installed2. faulty transfer unit



1. black drum unit makes poor contact2. defective black drum pcb

C7902 drum C EEPROM error

C7903 drum M EEPROM error

C7904 drum Y EEPROM error

C7911 developing unit BK EEPROM error

C7912 developing unit C EEPROM error

C7913 developing unit M EEPROM error

C7914 developing unit Y EEPROM error


C8030 finisher tray upper limit detection problem (option DF730)




1. cyan drum unit makes poor contact2. defective cyan drum pcb

1. magenta drum unit makes poor contact2. defective magenta drum pcb

1. yellow drum unit makes poor contact2. defective yellow drum pcb

1. black developing unit makes poor contact2. defective black developing unit pcb

1. cyan developing unit makes poor contact2. defective cyan developing unit pcb

1. magenta developing unit makes poor contact2. defective magenta developing unit pcb

1. yellow developing unit makes poor contact2. defective yellow developing unit pcb






C8140

C8170

C8180

C8210

C8220 stapler moving motor 2 error (DF710)





1. Side registration motor 1 problem (option DF710)2. Adjustment motor problem (option DF730)

1. poor contact in the connector terminals2. side registration motor 1 is faulty (DF710)3. defective adjustment motor (DF730)4. adjustment home position sensor is faulty (DF730)5. defective finisher main pcb whichever type installed

Side registration motor 2 problem (option DF710) 1. poor contact in the connector terminals2. side registration motor 2 is faulty 3. defective finisher main pcb

stapler moving motor 1 error (DF710)stapler problem (DF730)

1. poor contact in the connector terminals2. stapler moving motor 1 is faulty (DF710)3. stapler is blocked by staple or is broken (DF730)4. defective finisher main pcb whichever type installed




C8310

C8320



C8350




C8500 mailbox communication error (option MT710)












1. poor connection between the mailbox and finisher2. mailbox main pcb is faulty3. finisher main pcb is faulty

C8510 mailbox drive motor problem (option MT710)





C9060 DP EEPROM error (option DP710)

C9500 no description contact service admin/technical department











1. DP EEPROM is damaged2. DP drive pcb is faulty

POSSIBLE SOLUTIONS



re-install fax firmware and check the operation; if still same error then replace the fax control pcb

main switch off/on and run sim 020 to initialise backup memory and/or replace the main pcb



replace the main pcb and check the operation; if same error then contact service admin/technical department


check connection between the main pcb and engine controller pcb; replace the engine controller pcb or main pcb and check the operation

check connections between scanner pcb, engine pcba nd main pcb and replace or repair if needed; replace the scanner pcb, engine pcb or main pcb and check the operation


check connection between scanner network board and main pcb; replace scanner network card or main pcb and check the operation

check connection between fax control pcb and main pcb; upgrade fax firmware; replace fax board or main pcb and check the operation




check connection between engine pcb and main pcb; replace engine pcb or main pcb and check the operation

check connection between DP drive pcb and scanner pcb and repair or replace if faulty; replace the DP drive pcb and/or scanner pcb and check operation



perform Sim906 first; then execute Sim024(initialise hdd) with front cover open; replace the hard disk or main pcb if same problem and check the operation

re-install the fax firmware; if same error then replace the fax control pcb and check for correct operation



check connection between fax control pcb and main pcb; upgrade fax firmware; replace fax control pcb or main pcb and check the operation




check connections on the lift motor 1 and lift limit switch 1; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace lift motor 1 or lift limit switch 1 if faulty; run SIM906

check connections on the lift motor 2 and lift limit switch 2; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace lift motor 2 or lift limit switch 2 if faulty; run SIM906

check connections on the paper feed lift motor 1 and lift limit switch 1; check for possible broken gears or coupling; replace paper feed lift motor 1 or lift limit switch 1 and check operation; run SIM906




check for broken gears or belts on the elevation mechanism and replace if faulty; replace the lift motor 1 or lift switch 2 and check the operation; if same error then replace the paper feed main pcb


check connection between the paper feed main pcb and engine pcb; replace the paper feed main pcb and check the operation; if still same error then replace the engine pcb

check connection between the transfer belt unit and engine pcb; replace the transfer belt unit and check the operation; if still same error then replace the engine pcb

check connectors between the paper feed/developing motor Bk and engine pcb and repair or replace if faulty; check for broken gears; replace the paper feed/developing motor Bk and check operation; if still same error then replace the engine controller pcb

check connectors between the developing motor CMY and engine pcb and repair or replace if faulty; check for broken gears; replace the developing motor CMY and check operation; if still same error then replace the engine controller pcb

check connectors between the motor relay pcb and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the drum motor K and check operation; if still same error then replace the motor relay pcb or engine controller pcb

check connectors between the motor relay pcb and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the drum motor C and check operation; if still same error then replace the motor relay pcb or engine controller pcb

check connectors between the motor relay pcb and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the drum motor M and check operation; if still same error then replace the motor relay pcb or engine controller pcb

check connectors between the motor relay pcb and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the drum motor Y and check operation; if still same error then replace the motor relay pcb or engine controller pcb

check connectors between the fuser motor and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the fuser motor and check operation; if still same error then replace the engine controller pcb

check connectors between the eject motor and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the eject motor and check operation; if still same error then replace the engine controller pcb

check connectors between the MP motor and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the MP motor and check operation; if still same error then replace the engine controller pcb

check connectors between the paper feed main pcb and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the paper feed paper conveying error and check operation; if still same error then replace the paper feed main pcb or engine controller pcb

check connectors between the waste toner motor and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the waste toner motor and check operation; if still same error then replace the engine controller pcb

check/clean or replace home position sensor; lubricate scanner railings; replace scanner motor and check operation; if still same error then replace scanner pcb

check exposure lamp harness connections; adjust the position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace the scanner pcb and/or CCD pcb and check operation


check exposure lamp harness connections; adjust position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace CCD unit or SHD pcb and check the operation



check poygon motor connector terminals; check/replace Laser unit (LSU); replace engine board or power supply board and check the operation




check charge roller unit installation for black and reseat properly; if same error then replace the black charge roller unit

check charge roller unit installation for cyan and reseat properly; if same error then replace the cyan charge roller unit

check charge roller unit installation for magenta and reseat properly; if same error then replace the magenta charge roller unit

check charge roller unit installation for yellow and reseat properly; if same error then replace the yellow charge roller unit





check fuser thermistors 1/2 and fuser thermostat 1continuity and replace if necessary; check heater lamps 1/2 installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation; perform sim163

check fuser thermistors 1/2 and fuser thermostat 1continuity and replace if necessary; check heater lamps 1/2 installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation; perform sim163

check fuser thermistors 1/3 continuity and replace if necessary; check heater lamps 1/3 installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation; perform sim163

check fuser thermistors 1/3 continuity and replace if necessary; check heater lamps 1/3 installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation; perform sim163

check heater lamps 1/2 installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation; perform sim163

check fuser thermistors 2 and fuser thermostat 2 continuity and replace if necessary; check heater lamp 3 installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation; perform sim163

check fuser thermistors 2 continuity and replace if necessary; if same problem then replace the power source pcb or engine controller pcb and check operation; perform sim163

check fuser thermistors 2 and fuser thermostat 2 continuity and replace if necessary; check heater lamp 3 installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation; perform sim163


check for visual damage on the gears and couplers; run Sim 135 and if the toner motor doesn't work then replace the toner mootor for CMYK respectively; If still same error then replace the engine controller pcb and check the operation

replace the black developer unit and check operation; if same problem then replace the engine controller pcb

replace the cyan developer unit and check operation; if same problem then replace the engine controller pcb

replace the magenta developer unit and check operation; if same problem then replace the engine controller pcb

replace the yellow developer unit and check operation; if same problem then replace the engine controller pcb

check continuity on the thermistor; replace the laser scanner unit or engine controller pcb and check the operation



check black developer unit insertion and replace if faulty

check cyan developer unit insertion and replace if faulty

check magenta developer unit insertion and replace if faulty

check yellow developer unit insertion and replace if faulty

check black drum unit insertion and replace if faulty

check cyan drum unit insertion and replace if faulty

check magenta drum unit insertion and replace if faulty

check yellow drum unit insertion and replace if faulty

check transfer unit insertion and replace the unit if faulty






check the black drum unit installation; replace the black drum unit and check the operation

check the cyan drum unit installation; replace the cyan drum unit and check the operation

check the magenta drum unit installation; replace the magenta drum unit and check the operation

check the yellow drum unit installation; replace the yellow drum unit and check the operation

check the black developing unit installation; replace the black developing unit and check the operation

check the cyan developing unit installation; replace the cyan developing unit and check the operation

check the magenta developing unit installation; replace the magenta developing unit and check the operation

check the yellow developing unit installation; replace the yellow developing unit and check the operation






check the connectors and reseat them; For DF710, replace the main tray motor or the main tray upper limit switch; replace the finisher main pcb and check the operation; for the DF-730, replace the tray elevation motor or the tray elevation upper/lower sensors; replace the finisher main pcb and check the operation; perform Sim 906 for both finishers

check all the connections applicable for each type finisher; replace side registration motor 1, adjustment motor, or front side registration motor if faulty; check/replace the adjustment home position sensor if faulty. replace the finisher main pcb for the type of finisher attached and check the operation; perform Sim 906

check all the connections applicable for each type finisher; replace side registration motor 2 if faulty; replace the finisher main pcb and check the operation; perform Sim 906

check all the connections applicable for each type finisher; replace stapler moving motor 1 if faulty; check for possible blocked staples on the stapler unit and replace if the stapler unit is broken; replace the finisher main pcb for the type of finisher attached and check the operation; perform Sim 906

check stapler moving motor 2 connection; replace stapler moving motor 2 if faulty; check for possible blocked staples on the stapler unit and replace if the stapler unit is broken; replace the finisher main pcb and check the operation; perform Sim 906

check stapler motor connector terminals; replace stapler motor or finisher main pcb and check operation; perform Sim 906

check connection between the centerfold unit and finisher; check the centerfold unit set switch; replace the centerfold unit main pcb or finisher main pcb and check the operation; perform Sim 906



check connection in the paper conveying belt motors 1 and 2; replace the paper conveying belt motors 1 or 2 if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation; perform Sim 906

check connection in the blade motor and replace blade motor if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation; perform Sim 906

check connection in the centerfold staple motor; replace the centerfold staple motor if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation; perform Sim 906


check connection in the centerfold main motor; replace the centerfold main motor if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation; perform Sim 906

check connection in the paper entry sensor and check for possible blockage by cleaning it; replace the paper entry sensor if needed; replace the finisher main pcb and check the operation; perform Sim 906

check connection between mailbox and finisher; replace the mailbox main pcb or finisher main pcb and check the operation; perform Sim 906 to reset the code

check and replace the DP drive pcb and check the operation







check connection in the mailbox drive motor; replace the mailbox drive motor if faulty; replace the mailbox main pcb or finisher main pcb and check the operation; perform Sim 906

check finisher main pcb connector terminals; replace the main pcb and check the operation; perform Sim 906 if applicable

check punch main pcb connector terminals; replace the punch main pcb or finisher main pcb and check the operation; perform Sim 906 if applicable

check mailbox main pcb connector terminals; replace the mailbox main pcb or finisher main pcb and check the operation; perform Sim 906 if applicable

check centerfold unit main pcb connector terminals; replace the centerfold unit main pcb or finisher main pcb and check the operation; perform Sim 906 if applicable

RETURN TO MAIN MENU

RETURN TO MAIN MENU

RETURN TO MAIN MENU


C0150





C0220











communication problem between main pcb and operation unit pcb

1. poor connection between main pcb and operation unit pcb2. defective main pcb3. defective operation unit pcb

1. defective engine pcb


C3100 1. poor contact on the home position sensor connector2. defective scanner home position sensor3. defective scanner board or engine board4. defective scanner motor

C3200 1. defective exposure lamp or inverter board2. incorrect shading position3. poor contact on connector terminals4. defective scanner board or engine board

C4000 1. poor contact in polygon connector terminals2. defective polygon motor3. defective engine board or power supply board








C7980

C7990

CF --- controller system error 1. defective main pcb






1. defective external temperature thermistor2. poor connection on operation pcb where the thermistor is

C7810 1. defective external temperature thermistor2. poor connection on operation pcb where the thermistor is





POSSIBLE SOLUTIONS

replace engine pcb and check the operation




main switch off/on and run sim 020 to initialise backup memory; if still same error then replace backup RAM or engine pcb and check operation

check connection between main pcb and engine pcb and fix or replace if needed; replace either the main pcb or engine pcb and check the operation

check connection between main pcb and operation unit pcb and fix or replace if needed; replace either the main pcb or operation unit pcb and check the operation



check exposure lamp harness connections; adjust the position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace scanner board or engine board

check poygon motor connector terminals; check/replace Laser unit (LSU); check/replace engine board or power supply pcb







reinsert connectors on the operation panel; check continuity on the external temperature thermistor and if faulty then replace the operation panel




RETURN TO MAIN MENU


C2010 main motor error

laser scanner unit (polygon motor) error

laser scanner unit (pin photo diode) error

C5300 eraser lamp error

fuser unit error

C7980 waste toner full (total count is less than 100K)

C7990 waste toner full (total count is more than 100K)

F010 controller checksum error 1. defective main pcb

F020 controller RAM read/write error


C4000 1. poor contact in polygon connector terminals2. defective polygon motor3. defective main pcb

C4200 1. poor contact in polygon connector terminals2. defective polygon motor3. defective main pcb

1. defective eraser lamp2. defective engine board

C6110 1. poor thermistor connector contact2. thermistor broken or installed incorrectly3. thermal cutout triggered4. heater lamp broken or installed incorrectly5. defective bias pcb, power supply pcb or engine pcb

1. page count is nearly 100k2. waste toner detetction is full on process unit3. defective overflow sensor or engine pcb


1. DIMM expansion memory is faulty2. defective main pcb

POSSIBLE SOLUTIONS

replace the eraser lamp or engine pcb and check the operation

replace main pcb and check the operation


check polygon motor connector terminals; check/replace Laser unit (LSU); check/replace main pcb


check thermistor and thermostat continuity and replace if necessary; check heater lamp installation and continuity and replace if needed; if same error then replace the bias pcb, power supply pcb or engine pcb and check the operation

shake the process unit side by side and replace if needed; if same error then replace overflow sensor or the engine board and check the operation

shake the process unit side by side and replace if needed; if same error then replace overflow sensor or the engine board and check the operation

remove the expansion DIMM and check operation; if same error then replace the main pcb

RETURN TO MAIN MENU

RETURN TO MAIN MENU

RETURN TO MAIN MENU


2000 main motor error



6000 broken heater lamp error

fuser low temperature

6050 broken fuser thermistor

6400 zero cros signal error

7980 waste toner full (total count is less than 100K)

7990 waste toner full (total count is more than 100K)

1. defective harness between engine/high voltage pcb and main motor2. defective main motor3. defective drive transmission unit4. defective engine/high voltage unit

4000 1. defective harness between engine/high voltage pcb and laser scanner unit2. defective plygon motor on laser scanner unit3. defective engine/high voltage unit

4200 1. defective harness between engine/high voltage pcb and laser scanner unit2. defective main controller board3. defective engine/high voltage unit

1. defective fuser thermistor2. broken thermal cutout or heater lamp3. defective engine/high voltage pcb

6010 1. defective fuser thermistor2. defective engine/high voltage pcb

1. defective fuser thermistor2. defective engine/high voltage pcb

1. defective power supply pcb2. defective engine/high voltage pcb

1. page count is nearly 100k2. defective drum unit3. defective waste toner full sensor4. defective engine/high voltage pcb


F040 Main - Engine communication error

F050 engine checksum error 1. defective engine/high voltage pcb

1. defective main controller board2. defective engine/high voltage pcb

POSSIBLE SOLUTIONS

check harness connection between engine/high voltage pcb and main motor and replace or repair if needed; check for broken gears on drive unit; replace the main motor and check operation; if same error then replace the engine/high voltage unit

check harness connection between engine/high voltage pcb and laser scanner unit and replace or repair if needed; replace the laser scanner unit and check operation; if same error then replace the engine/high voltage unit

check harness connection between engine/high voltage pcb and main controller board and replace or repair if needed; replace the laser scanner unit and check operation; if same error then replace the engine/high voltage unit or main controller board

check thermistor installation and continuity; check thermal cutout and heater lamp continuity and replace if broken; replace the engine/high voltage pcb and check the operation

check thermistor installation and continuity and replace if faulty; replace the engine/high voltage pcb and check the operation


replace the engine/high voltage pcb or power supply pcb and check the operation

shake the drum unit side by side and replace if needed; if same error then replace waste toner full sensor or the engine/high voltage pcb and check the operation


replace the engine/high voltage unit and check the operation

replace the main controller board or engine/high voltage unit and check the operation

RETURN TO MAIN MENU


C0030 fax control pcb system problem 1. defective fax control pcb

C0070 fax control pcb incompatibility detection problem

C0150





C0220

C0280



C0870


1. fax firmware installed is not the correct software2. defective fax control pcb






communication problem between main pcb and operation unit pcb

1. poor connection between main pcb and operation unit pcb2. defective main pcb3. defective operation unit pcb

communication problem between fax control pcb and main pcb

1. poor connection between fax control pcb and main pcb2. defective fax control pcb3. defective main controller pcb

1. defective engine pcb


1. defective fax control pcb2. defective main pcb












C3100 1. poor contact on the home position sensor connector2. defective scanner home position sensor3. defective scanner board or engine board4. defective scanner motor

C3200 1. defective exposure lamp or inverter board2. incorrect shading position3. poor contact on connector terminals4. defective scanner board or engine board









C7980

C7990

CF --- controller system error 1. defective main pcb

CF010 ROM checksum error 1. defective main pcb

CF012 ROM checksum error 1. defective main pcb

CF1-- controller system error 1. defective main pcb








1. defective external temperature thermistor2. poor connection on operation pcb where the thermistor is

C7810 1. defective external temperature thermistor2. poor connection on operation pcb where the thermistor is





POSSIBLE SOLUTIONS

replace fax control pcb and check the operation

replace engine pcb and check the operation





replace fax control pcb or main pcb and check the operation


reinstall fax firmware and check operation; if still same error then replace fax control pcb

main switch off/on and run sim 020 to initialise backup memory; if still same error then replace backup RAM or engine pcb and check operation


check connection between main pcb and operation unit pcb and fix or replace if needed; replace either the main pcb or operation unit pcb and check the operation

check connection between main pcb and fax control pcb and fix or replace if needed; replace either the main pcb or fax control pcb and check the operation




check exposure lamp harness connections; adjust the position of contact glass shading plate or clean/replace the scanner home position sensor; replace the exposure lamp or inverter pcb if needed; replace scanner board or engine board






















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E0

E1 main motor error

E2 laser scanner motor error

E3 laser beam detection error

E4 fuser heater error

E5 eraser error

E6 flash ROM error

E9 toner motor error

F0 front control panel error

F1 system ROM error

F2 main memory error 1. defective main controller board

communication error between engine control pcb and main pcb

1. controller gate array defect2. connection failure between main pcb and engine control pcb3. overrun in engine system deactivating program flash ROM


1. poor contact in polygon connector terminals2. defective polygon motor3. defective main pcb

1. poor contact in polygon connector terminals2. defective polygon motor3. defective main pcb

1. poor thermistor connector contact2. thermistor broken or installed incorrectly3. thermal cutout triggered4. heater lamp broken or installed incorrectly5. defective power supply pcb or engine pcb

1. defective eraser lamp2. defective engine board


1. toner motor connector makes poor contact2. defective toner motor3. defective engine pcb

1. Front control panel connector makes poor contact2. defective front panel connector3. defective front panel unit

1. problem with main logic control2. defective main pcb

F3 general failure 1. defective main controller board2. defective system DIMM firmware

POSSIBLE SOLUTIONS

replace the eraser lamp or engine pcb and check the operation

replace main controller board and check the operation

replace main controller pcb and check the operation

check connection between the main pcb and engine control pcb; replace engine control pcb or main pcb and check the operation




check thermistor and thermostat continuity and replace if necessary; check heater lamp installation and continuity and replace if needed; if same error then replace the power supply pcb or engine pcb and check the operation

check toner motor connection; replace toner motor and check operation; if still same error then replace the engine pcb

check front panel connector terminals and repair or replace if faulty; replace the front panel assembly and check the operation

replace firmware DIMM and check the operation; if same error then replace the main pcb

turn main switch OFF/ON; replace the system DIMM and check operation; if same error then replace the main controller board

RETURN TO MAIN MENU


A0 zero cross signal error

A2 abnormal high temperature error

B2 option paper feeder PF60 (upper) paper feed motor error

B3 option paper feeder PF60 (middle) paper feed motor error

B4 option paper feeder PF60 (lower) paper feed motor error

C0 option paper feeder PF60 communication error

C1 option duplexer DU60 communication error

C2 option duplexer DU60 side registration error

1. defective power supply unit2. defective engine board

1. poor connection between fuser board and power supply unit2. replace the fuser unit3. replace the engine board

1. poor connection between engine board and PF60 interface connector2. defective upper paper feed motor3. defective engine board

1. poor connection between engine board and PF60 interface connector2. defective middle paper feed motor3. defective engine board

1. poor connection between engine board and PF60 interface connector2. defective lower paper feed motor3. defective engine board

1. poor connection between engine board and PF60 interface connector2. blown out fuse on engine board3. defective engine board4. Defective PF60 main board

1. poor connection between engine board and DU60 interface connector2. blown out fuse on engine board3. defective engine board

1. side registration home position sensor is dirty or faulty2. poor connection between printer and duplexer3. defective engine board

C4 option sorter SO60 communication error

CE option bulk paper feeder PF8E motor error

CF option bulk paper stacker HS8E motor error

E0

E1 main motor error

E2 laser scanner unit (polygon motor) error

E3 laser scanner unit (pin photo diode) error

E4 fuser unit error

1. poor connection between engine board and SO60 interface connector2. blown out fuse on engine board3. defective engine board4. defective SO60 main board

1. poor connection between engine board and PF8E interface connector2. defective bulk paper feed motor3. defective engine board

1. poor connection between engine board and HS8E interface connector2. defective bulk stacker motor3. defective engine board

communication error between engine control pcb and main pcb

1. poor connection between engine board and main board2. defective engine board3. defective main board

1. poor contact - drive motor connector terminals2. defective drive motor rotation control circuit3. defective drive transmission unit4. defective engine relay board or engine board

1. poor connection between LSU and engine board2. defective laser unit3. defective engine board



E5 eraser lamp error

E9 toner motor error

ED flash ROM error 1. defective engine board

F0 LCD controller board error

F1 system DIMM board error

F2 main or expanded memory error

F3 general failure

99 toner refreshing mode error 1. defective high voltage unit

1. defective eraser lamp2. defective sensor board3. defective drum unit4. defective engine board

1. toner motor connector makes poor contact2. defective toner motor3. defective high voltage unit or engine board

1. defective system DIMM2. defective LCD controller board3. defective main controller board

1. system DIMM incorrectly installed on main controller board2. defective system DIMM chip

1. defective system main RAM2. defective expansion memory3. defective main controller board

1. defective main controller board2. defective system DIMM firmware

POSSIBLE SOLUTIONS

replace the power supply unit or engine board and check the operation

check connection between the fuser board and the power supply unit and repair or replace the harness if faulty; replace fuser unit and check operation; if same error then replace engine board

check connection between the engine board and the PF60 interface connector and repair or replace the harness if faulty; replace upper paper feed motor and check operation; if same error then replace engine board

check connection between the engine board and the PF60 interface connector and repair or replace the harness if faulty; replace middle paper feed motor and check operation; if same error then replace engine board

check connection between the engine board and the PF60 interface connector and repair or replace the harness if faulty; replace lower paper feed motor and check operation; if same error then replace engine board

check harness connection between engine board and PF60 interface connector and repair or replace if faulty; check for continuity of fuse on engine board; replace the PF60 main board or engine board and check the operation

check harness connection between engine board and DU60 interface connector and repair or replace if faulty; check for continuity of fuse on engine board; replace the engine board and check the operation

check connection between printer and duplexer; check and clean the side registration home position sensor and replace if faulty; replace the engine board and check operation

check harness connection between engine board and SO60 interface connector and repair or replace if faulty; check for continuity of fuse on engine board; replace the SO60 main board or engine board and check the operation

check connection between the engine board and the PF8E interface connector and repair or replace the harness if faulty; replace the bulk paper feed motor and check operation; if same error then replace engine board

check connection between the engine board and the HS8E interface connector and repair or replace the harness if faulty; replace the bulk stacker motor and check operation; if same error then replace engine board

check harness connection between main board and engine board; replace the main board or engine board and check the operation

check motor connector; check for broken gears; check if drive rotates smoothly;lubricate gears and bushings; replace drive motor if needed; if same error then replace the engine relay board or engine board

check connector harness between LSU and engine board and repair or replace if faulty;replace Laser unit (LSU) and check operation; if same error then replace the engine board


check thermistor and thermostat continuity and replace if necessary; check heater lamp installation and continuity and replace if needed; replace the fuser unit assembly; if same error then replace the power supply pcb or engine pcb and check the operation

replace engine board and check the operation

replace the high voltage unit and check the operation

check eraser lamp connection to the sensor board; replace the drum unit; if same problem then replace the sensor board or engine board and check the operation

check toner motor connection; replace toner motor and check operation; if still same error then replace the high voltage unit or engine pcb and check the operation

check system DIMM installation on main controller board; replace system DIMM and check operation; if same error then replace the LCD controller board or main controller board

check system DIMM installation on main controller board; replace system DIMM or main controller board and check the operation

check expansion memory installation on main board; replace expansion memory; if still same problem then replace the main controller board and check the operation


RETURN TO MAIN MENU


option paper feeder PF60 communication error

option sorter SO60 communication error

option duplexer DU60 communication error

option duplexer DU60 side registration error

main motor error

option bulk paper feeder PF8E motor error

option paper feeder PF60 (upper) paper feed motor error

Call service 0420


Call service 0440


Call service 0460


Call service 1210


Call service 2000


Call service 2600


Call service 2610


option paper feeder PF60 (middle) paper feed motor error

option paper feeder PF60 (lower) paper feed motor error



eraser lamp error

fuser unit error

abnormal high temperature error

zero-crossing signal problem

Call service 2620


Call service 2630


Call service 4000


Call service 4200


Call service 5300


Call service 6000


Call service 6020

1. defective fuser unit2. broken heater control circuit on power supply3. defective engine board

Call service 6400


toner motor error

toner refreshing mode error 1. defective high voltage unit

option bulk paper stacker HS8E motor error

main board or LCD controller board error

system DIMM board error

main or expanded memory error

general failure

flash ROM error 1. defective engine board

Call service 7001

1. poor connection between engine board and high voltage unit2. poor connection between developer unit and high volatge unit3. defective developer unit4. defective high voltage unit or engine board

Call service 7350Call service 8010

1. poor connection between engine board and HS8E interface connector2. defective bulk stacker motor3. defective engine board

Call service F0


Call service F010

1. system DIMM incorrectly installed on main controller board2. defective system DIMM chip3. defective main controller board

Call service F020


Call service F030


Call service F040

communication problem between main board and engine board

1. poor connection between main board and engine board2. defective main board3. defective engine board

Call service F070

POSSIBLE SOLUTIONS














check thermistor continuity; replace fuser unit and check the operation; if same error then replace the engine board




check harness connection between developer unit and high voltage unit and also between engine board and high voltage unit; repair or replace the harness if faulty; replace the dev unit; if same error then replace either the high voltage unit or engine board and check operation

check connection between the engine board and the HS8E interface connector and repair or replace the harness if faulty; replace the bulk stacker motor and check operation; if same error then replace engine board






RETURN TO MAIN MENU


engine board EEPROM (socket mount)

engine board EEPROM (surface mount) error

option paper feeder PF60 communication error

option sorter SO60 communication error

option duplexer DU61 communication error

non supported duplexer is installed 1. wrong duplexer type DU60 is installed

Call service 0100

1. incorrect EEPROM installation on engine board2. defective engine board

Call service 0150

1. defective EEPROM2. defective engine board

Call service 0420


Call service 0440


Call service 0460


Call service 0550

Call service 0560

paper feeder PF60 (upper) with wrong firmware version is installed

1. wrong firmware version is used on the main board in paper feeder PF60

Call service 0570

1. paper feeder PF60 (middle) with wrong firmware version is installed2. bulk paper feeder PF8E with wrong firmware version is installed

1. wrong firmware version is used on the main board in paper feeder PF60 or bulk paper feeder PF8E

Call service 0580

paper feeder PF60 (lower) with wrong firmware version is installed

1. wrong firmware version is used on the main board in paper feeder PF60

option duplexer DU61 side registration error

main motor error

option bulk paper feeder PF8E motor error






eraser lamp error

Call service 1200


Call service 2000


Call service 2600


Call service 2610


Call service 2620


Call service 2630


Call service 4000


Call service 4200


Call service 5300


fuser unit error

abnormal high temperature error

thermistor error


toner motor error

toner refreshing mode error 1. defective high voltage unit

developer unit is not installed or not connected properly

drum unit is not installed or not connected properly

non-supported device is installed as an optional exit 1. a non-supported bulk paper stacker HS-8E is installed

Call service 6000


Call service 6020

1. defective fuser unit2. broken heater control circuit on power supply3. defective engine board

Call service 6030

1. thermistor connector makes poor contact or is faulty2. defective fuser board3. defective power supply unit4. defective engine board

Call service 6400

1. poor connection between engine board and power supply2. defective power supply3. defective engine board

Call service 7001

1. poor connection between engine board and high voltage unit2. poor connection between developer unit and high volatge unit3. defective developer unit4. defective high voltage unit or engine board

Call service 7350

Call service 7400

1. developer unit is not installed2. developer connector is not properly connected3. defective developer unit4. defective engine board

Call service 7410

1. drum unit is not installed2. drum unit connector is not properly connected3. defective drum unit4. defective engine board

Call service 8000

main board or LCD controller board error

system DIMM board error


general failure

flash ROM error 1. defective engine board

Call service F0


Call service F010


Call service F020


Call service F030


Call service F040



Call service F070

POSSIBLE SOLUTIONS

replace duplexer DU60 with DU61and check operation

check EEPROM installation on engine board; replace the engine board and check operation

check EEPROM installation on engine board; replace EEPROM and check operation; if same error then replace the engine board




change the main board with the one having the correct firmware in paper feeder PF60

change the main board with the one having the correct firmware in paper feeder PF60 or bulk paper feeder PF8E

change the main board with the one having the correct firmware in paper feeder PF60











remove the bulk paper stacker HS-8E



check thermistor continuity and if broken then replace fuser unit; if same error then replace the fuser board, power supply board or engine board and check operation


check harness connection between developer unit and high voltage unit and also between engine board and high voltage unit; repair or replace the harness if faulty; replace the dev unit; if same error then replace either the high voltage unit or engine boa

install the developer unit and check proper connection; if same error then replace the developer unit or engine board and check the operation

install the drum unit and check proper connection; if same error then replace the drum unit or engine board and check the operation







RETURN TO MAIN MENU


engine pcb EEPROM error

option paper feeder communication error

lift motor lock error

lift motor going up error

lift motor going down error

main motor error

drum motor error


Call service 0150

1. EEPROM incorrectly installed or is defective2. defective engine board

Call service 0420

1. poor connection between engine board and optional paper feeder2. defective engine board3. defective paper feeder unit

Call service 1010

1. defective bottom plate elevation mechanism in paper cassette2. defective lift motor drive transmission system3. defective lift motor4. defective engine board

Call service 1140

1. defective bulk paper feeder's tray top position sensor2. the top position sensor connector makes poor contact3. defective bulk paper feeder main pcb

Call service 1150

1. defective bulk paper feeder's tray bottom position sensor2. the bottom position sensor connector makes poor contact3. defective bulk paper feeder main pcb

Call service 2000

1. poor contact - main motor connector terminals2. defective main motor rotation control circuit3. defective main drive transmission unit4. defective main motor or engine board

Call service 2200

1. poor connection between the drum motor and engine pcb2. defective drum motor drive transmission system 3. defective drum motor4. defective engine board

Call service 4000

1. poor connection between LSU and main controller board2. defective laser unit3. defective main controller board or engine board

laser scanner unit (pin photo sensor) error

short-circuited main charger output

broken fuser heater lamp M wire

abnormally high fuser thermistor M temperature

broken fuser thermistor M wire


toner motor lock error

drum unit non-installing error

Call service 4200


Call service 5100

1. drum unit installed incorrectly2. main charger roller not properly inserted3. defective drum unit or engine board

Call service 6000

1. poor thermistor M connector contact2. thermistor M broken or installed incorrectly3. thermal cutout triggered4. heater lamp broken or installed incorrectly5. defective power supply pcb or engine pcb

Call service 6020

1. shorted fuser thermistor M2. defective engine board

Call service 6030


Call service 6400


Call service 7000

1. lump/solidified toner inside toner container2. defective toner replenishment drive system3. defective toner motor4. defective engine board

Call service 7410

1. drum unit is not installed2. drum unit connector is not properly connected3. defective drum unit eeprom4. defective engine board

Call service F000

communication error between the main controller board and operation panel board

1. defective system DIMM2. defective operation panel board3. defective main controller board

main board (system DIMM board) checksum error


general failure

main pcb video data control error 1. defective main controller board

Call service F010


Call service F020


Call service F030


Call service F040



Call service F226

POSSIBLE SOLUTIONS


check connection between engine board and option paper feeder and repair or replace if faulty; replace engine board and check the operation; if same problem then replace the paper feeder unit

check to see if bottom plate moves smoothly and repair if faulty; check if gears rotate smoothly and check for broken gears; replace the lift motor or engine board and check the operation

check connections on the bulk paper feeder's tray top position sensor and clean the sensor; replace the sensor and check the operation; if still same error then replace the bulk paper feeder main board

check connections on the bulk paper feeder's tray bottom position sensor and clean the sensor; replace the sensor and check the operation; if still same error then replace the bulk paper feeder main board

check main motor connector; check for broken gears; check if drive rotates smoothly;lubricate gears and bushings; replace drive motor if needed; if same error then replace the engine board and check the operation

check connector harness between engine board and drum motor and repair or replace if faulty; check if drum drive turns smoothly; check for broken gears and couplings; replace the drum motor or engine board and check the operation

check connector harness between LSU and main controller board and repair or replace if faulty;replace Laser unit (LSU) and check operation; if same error then replace the engine board or main controller board


check drum unit connection especially the main charger roller; replace the drum unit or engine board and check the operation

check thermistor M and thermostat continuity and replace if necessary; check heater lamp installation and continuity and replace if needed; replace the fuser unit assembly; if same error then replace the power supply pcb or engine pcb and check the operation




remove and shake the toner cartridge properly for lump toner; check if drive unit rotate smoothly and no broken gears or couplings; replace the toner motor or developer unit and check operation; if still same error then replace the engine board


check system DIMM installation on main controller board; replace system DIMM and check operation; if same error then replace the operation panel board or main controller board





turn the power off/on and check the operation; if same error then replace main controller board and check the operation

RETURN TO MAIN MENU


duplexer slide guide home position detection error

main motor error

paper feeder 1 feed motor error




Call service 0420

serial communication error between the paper feeder and engine/high voltage pcb

1. poor connection between engine/high voltage board and paper feeder interface connector2. defective engine/high voltage board3. defective paper feeder unit

Call service 1210

1. slide guide home position sensor is dirty & making poor contact2. defective slide guide home position sensor3. defective duplexer drive pcb

Call service 2000

1. poor connection between main motor and engine/high voltage pcb2. defective main motor 3. defective drive transmission unit4. defective power supply board or engine board

Call service 2610

1. defective paper feed 1 motor2. defective paper feeder 1 drive pcb 3. defective feed motor 1 clock sensor4. defective engine board

Call service 2620


Call service 2630


Call service 2640




fixing heater lamp/fixing thermistor error

abnormally high fixing temperature error

zero-crossing signal detection error

code ROM checksum error/System DIMM error

main board RAM checksum error

main controller error

Call service 4000

1. poor connection between LSU and main controller board2. defective laser unit3. defective main controller board4. defective engine/high voltage unit

Call service 4200

1. poor connection between LSU and main controller board2. defective laser unit3. defective main controller board

Call service 6000

1. poor thermistor connector contact2. thermistor broken or installed incorrectly3. thermal cutout triggered4. heater lamp broken or installed incorrectly5. defective power supply pcb or engine/high voltage pcb

Call service 6020

1. defective fuser unit2. broken heater control circuit on power supply3. defective engine/high voltage board

Call service 6400

1. poor connection between engine/high voltage board and power supply board2. defective power supply board3. defective engine/high voltage board

Call service F0

communication error between the operation panel pcb and main controller pboard

1. defective operation panel pcb2. defective main controller board

Call service F010


Call service F020


Call service F030


engine/high voltage flash memory checksum error 1. defective engine/high voltage board

system firmware download error

Call service F040

communication problem between main board and engine/high voltage board

1. poor connection between main board and engine/high voltage board2. defective main board3. defective engine/high voltage board

Call service F050

Call service F080

1. defective system DIMM/Code ROM pwb2. firmware download procedure was interrupted3. incorrect firmware was loaded4. defective main controller board

POSSIBLE SOLUTIONS

check harness connection between engine/high voltage board and paper feeder interface connector and repair or replace if faulty; replace engine/high voltage board and check the operation; if same problem then replace the paper feeder unit

check the slide guide home position sensor connector and repair if faulty; replace the slide guide home position sensor and check operation; if same problem then replace the duplexer drive pcb

check harness connection between the main motor and the engine/high voltage pcb and repair if needed; check if drive transmission rotates smoothly and no broken gears; lubricate gears and bushings; replace main drive motor if needed; if same error then replace the power supply board or engine board

check paper feeder 1 motor and feed motor 1 clock sensor connector terminals and repair or replace if needed; replace the paper feed 1 motor or feed motor 1 clock sensor and check operation; if same error then replace the paper feeder 1 drive pcb or engine board




check connector harness between LSU and main controller board and repair or replace if faulty;replace Laser unit (LSU) and check operation; if same error then replace the engine/high voltage board or main controller board

check connector harness between LSU and main controller board and repair or replace if faulty;replace Laser unit (LSU) and check operation; if same error then replace the main controller board

check thermistor and thermostat continuity and replace if necessary; check heater lamp installation and continuity and replace if needed; replace the fuser unit assembly; if same error then replace the power supply pcb or engine/high voltage pcb and check the operation

check thermistor continuity; replace fuser unit and check the operation; if same error then replace the engine/high voltage board

check connector continuity between power supply board and engine/high voltage board; replace the power supply board or engine/high voltage board and check the operation

replace the operation panel board or main controller boatrd and check the operation




replace engine/high voltage board and check the operation

check connection between main pcb and engine/high voltage pcb and fix or replace if needed; replace either the main pcb or engine/high voltage pcb and check the operation

reload firmware onto the system DIMM and/or replace the system DIMM; if still same error then replace the main controller board and check the operation

RETURN TO MAIN MENU


engine pcb EEPROM error


main motor error

drum motor error


laser scanner unit (pin photo sensor) error

short-circuited main charger output

broken fuser heater lamp M wire

Call service 0150

1. EEPROM incorrectly installed or is defective2. defective engine board

Call service 0420

1. poor connection between engine board and optional paper feeder2. defective engine board3. defective paper feeder unit

Call service 2000

1. poor contact - main motor connector terminals2. defective main motor rotation control circuit3. defective main drive transmission unit4. defective main motor or engine board

Call service 2200

1. poor connection between the drum motor and engine pcb2. defective drum motor drive transmission system 3. defective drum motor4. defective engine board

Call service 4000


Call service 4200


Call service 5100

1. drum unit installed incorrectly2. main charger roller not properly inserted3. defective drum unit or engine board

Call service 6000


abnormally high fuser thermistor M temperature

broken fuser thermistor M wire

broken fuser heater lamp S wire

abnormally high fuser thermistor S temperature

broken fuser thermistor S wire


toner motor lock error

drum unit non-installing error

Call service 6020

1. shorted fuser thermistor M2. defective engine board

Call service 6030


Call service 6100

1. fuser heater lamp S installed incorrectly2. fuser thermostat cutout detected3. broken fuser heater lamp S wire

Call service 6120

1. shorted fuser thermistor S2. defective engine board

Call service 6130

1. poor thermistor S connector contact2. thermistor S broken or installed incorrectly3. thermal cutout triggered4. heater lamp S broken or installed incorrectly5. defective power supply pcb or engine pcb

Call service 6400


Call service 7000

1. lump/solidified toner inside toner container2. defective toner replenishment drive system3. defective toner motor4. defective engine board

Call service 7410

1. drum unit is not installed2. drum unit connector is not properly connected3. defective drum unit eeprom4. defective engine board

Call service F000

communication error between the main controller board and operation panel board

1. defective system DIMM2. defective operation panel board3. defective main controller board

main board (system DIMM board) checksum error


general failure

main pcb video data control error 1. defective main controller board

Call service F010


Call service F020


Call service F030


Call service F040



Call service F226

POSSIBLE SOLUTIONS


check connection between engine board and option paper feeder and repair or replace if faulty; replace engine board and check the operation; if same problem then replace the paper feeder unit

check main motor connector; check for broken gears; check if drive rotates smoothly;lubricate gears and bushings; replace drive motor if needed; if same error then replace the engine board and check the operation

check connector harness between engine board and drum motor and repair or replace if faulty; check if drum drive turns smoothly; check for broken gears and couplings; replace the drum motor or engine board and check the operation



check drum unit connection especially the main charger roller; replace the drum unit or engine board and check the operation

check thermistor M and thermostat continuity and replace if necessary; check heater lamp installation and continuity and replace if needed; replace the fuser unit assembly; if same error then replace the power supply pcb or engine pcb and check the operat

check and reinstall fuser heater lamp S; check continuity and replace if broken




check thermistor S and thermostat continuity and replace if necessary; check heater lamp S installation and continuity and replace if needed; replace the fuser unit assembly; if same error then replace the power supply pcb or engine pcb and check the operation


remove and shake the toner cartridge properly for lump toner; check if drive unit rotate smoothly and no broken gears or couplings; replace the toner motor or developer unit and check operation; if still same error then replace the engine board


check system DIMM installation on main controller board; replace system DIMM and check operation; if same error then replace the operation panel board or main controller board





turn the power off/on and check the operation; if same error then replace main controller board and check the operation

RETURN TO MAIN MENU


2000 (E1) main motor error


1. defective harness between engine/high voltage pcb and main motor2. defective main motor3. defective drive transmission unit4. defective engine/high voltage unit

4000 (E2) 1. defective harness between engine/high voltage pcb and laser scanner unit2. defective plygon motor on laser scanner unit3. defective engine/high voltage unit


6000 (E4) broken heater lamp error

fuser low temperature

6050 (E4) broken fuser thermistor

6400 (A0) zero cros signal error

7980 (D9) waste toner full (total count is less than 100K)

7990 (DA) waste toner full (total count is more than 100K)

F010 (F1) Code ROM checksum error

F020 (F2) memory check error

F030 (F3) main controller board system error 1. defective main controller board

F040 (E0) Main - Engine communication error

F050 (E6) engine checksum error 1. defective engine/high voltage pcb

4200 (E3) 1. defective harness between engine/high voltage pcb and laser scanner unit2. defective main controller board3. defective engine/high voltage unit

1. defective fuser thermistor2. broken thermal cutout or heater lamp3. defective engine/high voltage pcb

6010 (E4) 1. defective fuser thermistor2. defective engine/high voltage pcb

1. defective fuser thermistor2. defective engine/high voltage pcb

1. defective power supply pcb2. defective engine/high voltage pcb

1. page count is nearly 100k2. defective drum unit3. defective waste toner full sensor4. defective engine/high voltage pcb


1. defective Code ROM (on-board)2. defective main controller board

1. defective expansion memory DIMM on the main controller board2. defective main controller board

1. defective main controller board2. defective engine/high voltage pcb

POSSIBLE SOLUTIONS

check harness connection between engine/high voltage pcb and main motor and replace or repair if needed; check for broken gears on drive unit; replace the main motor and check operation; if same error then replace the engine/high voltage unit

check harness connection between engine/high voltage pcb and laser scanner unit and replace or repair if needed; replace the laser scanner unit and check operation; if same error then replace the engine/high voltage unit

replace the main controller board and check the operation


replace the engine/high voltage unit and check the operation

check harness connection between engine/high voltage pcb and main controller board and replace or repair if needed; replace the laser scanner unit and check operation; if same error then replace the engine/high voltage unit or main controller board

check thermistor installation and continuity; check thermal cutout and heater lamp continuity and replace if broken; replace the engine/high voltage pcb and check the operation



replace the engine/high voltage pcb or power supply pcb and check the operation



check expansion DIMM installation and replace if faulty; if same error then replace the main controller board

replace the main controller board or engine/high voltage unit and check the operation

RETURN TO MAIN MENU


uninstalled waste toner conveyor error

fuser overheating error

fuser heater disconnection error

developer unit life-fuse error

Call service A1

1. waste toner conveyor is not installed2. waste toner drive system in toner container is not working properly3. belt is not rotating in the conveyor unit4. connection failure between engine controller board and conveyor board

Call service A2

1. fuser thermistor is making poor contact2. defective thermistor unit3. defective engine controller board or power supply unit

Call service A3

1. blown-out heater lamps2. thermal cut-out triggered3. defective heater control circuit on power supply unit4. defective engine controller board

Call service A4

1. developer unit is not installed correctly2. defective fuse cut circuit on the engine controller board3. defective developer unit

Call service B1

feed casette 1 bottom plate motor error(first paper feed unit - PF30A)

1. defective bottom plate lift mechanism2. defective feed cassette bottom plate motor 13. defective paper feeder unit main pcb4. defective engine controller pcb

Call service B2

feed casette 2 bottom plate motor error(first paper feed unit - PF30A)


Call service B3

feed casette 1 bottom plate motor error(second paper feed unit - PF30A)


duplex communication error

duplex printing registration error

document finisher DF30/DF31 IPC communication error

document finisher DF30/DF31 backup RAM error

document finisher DF30/DF31 sensor error

Call service B4

feed casette 2 bottom plate motor error(second paper feed unit - PF30A)


Call service B5

feed casette 1 bottom plate motor error(third paper feed unit - PF30A)


Call service B6

feed casette 2 bottom plate motor error(third paper feed unit - PF30A)


Call service C1

1. poor connection between printer and duplexer2. defective duplexer main pcb3. defective engine controller board

Call service C2

1. registration home position sensor is dirty or faulty2. defective registration motor3. defective engine board

Call service C4

1. poor connection between finisher and printer2. defective interface cable for the finisher3. defective finisher main pcb4. defective engine controller board

Call service C5

1. backup RAM error in the document finisher2. defective backup RAM3. defective finisher main pcb

Call service C6

1. the sensors on the finisher are either dirty or faulty2. defective finisher main pcb

document finisher DF30/DF31 staple motor error

document finisher DF30/DF31 alignment motor error

document finisher DF30/DF31 tray motor error

document finisher DF30/DF31 paper feed motor error

checksum error during firmware download

machine compatibility error

version compatibility error

data error during firmware download 1. data to be downloaded is corrupted

Call service C8

document finisher DF30/DF31 staple unit movement motor error

1. staple unit movement motor makes poor contact2. defective staple unit movement motor3. defective finisher main pcb

Call service C9

1. staple motor makes poor contact2. defective staple motor3. defective finisher main pcb

Call service CA

1. alignment motor makes poor contact2. defective alignment motor3. defective finisher main pcb

Call service CB

1. finisher tray motor makes poor contact2. defective tray motor3. defective finisher main pcb

Call service CC

1. finisher paper feed motor makes poor contact2. defective paper feed motor3. defective finisher main pcb

Call service CD

document finisher DF30/DF31 paper exit motor error / Sorter error

1. finisher paper exit motor/sorter motor makes poor contact2. defective paper exit motor/sorter motor3. defective finisher main pcb

Call service D0

1. checksum error during firmware downloading2. engine ROM is empty

Call service D1

1. the firmware to be downloaded is not for the printer or is not compatible with the printer

Call service D2

1. the firmware version doesn't match the current engine firmware version

Call service D3

main motor error

laser scanner motor error

laser beam detection error

fuser heater error

eraser lamp error

fuser unit life fuse error

toner motor error

Call service E0

communication error between engine controller pcb and main controller pcb

1. poor connection between engine board and main board2. defective engine board3. defective main board

Call service E1

1. poor contact - main motor connector terminals2. defective drive motor rotation control circuit3. defective drive transmission unit4. defective engine controller pcb

Call service E2

1. poor connection between LSU and engine controller board2. defective polygon motor (laser scanner unit) 3. defective engine controller board

Call service E3

1. poor connection between LSU and engine controller board2. defective polygon motor (laser scanner unit) 3. defective engine controller board

Call service E4


Call service E5


Call service E8

1. fuser life fuse will not blow out or cut-out2. fuser unit is not installed or connected properly3. defective fuser unit4. defective engine controller pcb

Call service E9

1. toner motor connector makes poor contact2. defective toner motor3. defective developer unit or engine controller board

controller system lock error

main controller ROM checksum error

RAM read/write error

controller system error

Call service F0

1. poor connection between engine board and operation panel board2. defective operation panel board3. defective main controller board4. defective engine controller board

Call service F1

1. system ROM checksum error2. defective main controller board

Call service F2


Call service F3

1. defective main controller board

POSSIBLE SOLUTIONS

check installation of waste toner conveyor; check for damaged gears or belt on the waste toner drive system and replace the damaged parts; check harness connection between the conveyor board and engine controller board; if same error then replace the conveyor board or engine controller board and check the operation

check fuser thermistor installation and continuity; if faulty then replace the fuser unit assembly; if same error then replace the engione controller board or power supply unit

cheater heater lamps and thermostat continuity and if broken then replace the fuser unit assembly; if same error then replace the power supply unit or engine controller board and check the operation

check developer unit installation to make sure it is properly connected; replace the developer unit and check the operation; if same error then replace engine controller board

check if the bottom plate lift mechanism works properly; check for broken gears and coupling and replace if any; replace the cassette feed motor 1 and check the operation; if same error then replace the paper feed main pcb or engine controller pcb



replace the finisher main pcb and check the operation




check harness connection between engine controller board and duplexer main pcb and repair or replace if faulty; replace the duplex main pcb or engine controller pcb and check the operation

check connection between printer and duplexer; check and clean the registration home position sensor and replace if faulty; replace the registration motor and check operation; if same error then replace the engine controller board

check connection between finisher and printer; check if the interface cable is properly connected and replace if faulty; replace the finisher main pcb and check operation; if same error then replace the engine controller board

check and clean the following sensors and replace if faulty: input sensor, exit path sensor, inversion sensor, printer connection sensor, stack height limit sensor, stack home position sensor, offset sensor, cover sensor, stacker full sensor; if same error then replace the finisher main pcb

obtain the correct firmware data and do the firmware download procedure again

obtain the correct firmware data and do the firmware download procedure again

check staple motor connector and repair or replace if needed; replace the staple motor and check the operation; if same error then replace the finisher main pcb

check alignment motor connector and repair or replace if needed; replace the alignment motor and check the operation; if same error then replace the finisher main pcb

check staple unit movement motor connector and repair or replace if needed; replace the staple unit movement motor and check the operation; if same error then replace the finisher main pcb

check tray motor connector and repair or replace if needed; replace the tray motor and check the operation; if same error then replace the finisher main pcb

check paper feed motor connector and repair or replace if needed; replace the paper feed motor and check the operation; if same error then replace the finisher main pcb

check paper exit motor/sorter motor connector and repair or replace if needed; replace the paper exit motor/sorter motor and check the operation; if same error then replace the finisher main pcb

turn printer off/on and repeat the firmware download process; if the error stays then there is problem on the main controller board or the engine board and might need replacing

obtain the correct engine firmware data and do the firmware download procedure again

check harness connection between main board and engine board; replace the main board or engine board and check the operation

check main motor connector terminals and repair or replace if faulty; check for broken gears and see if drive unit rotates smoothly; lubricate gears and bushings; replace main motor if needed; if same error then replace the engine controller board

check connector harness between LSU and engine board and repair or replace if faulty;replace Laser unit (LSU) and check operation; if same error then replace the engine controller board

check connector harness between LSU and engine board and repair or replace if faulty;replace Laser unit (LSU) and check operation; if same error then replace the engine controller board



check fuser unit installation and connection and repair if needed; replace the fuser unit and check the operation; if same error then replace the engine controller pcb

check toner motor connection; replace toner motor and check operation; if still same error then replace developer unit or engine controller pcb and check the operation


check connection between the operation panel board and main controller board and repair or replace if needed; replace the operation panel board, main controller board or engine controller board and check the operation


turn main switch OFF/ON; replace the main controller board and check the operation

RETURN TO MAIN MENU


backup memory data problem

operation unit pcb communication problem

finisher communication problem

switchback unit communication problem

upper lift motor problem

lower lift motor problem

Call service 0110

1. defective backup RAM of engine controller board2. defective engine controller board

Call service 0210

1. poor connection between operation panel pcb & engine pcb2. operation panel pcb is faulty3. engine controller pcb is faulty

Call service 0420

paper feeder PF-70/PF-75 communication problem(option paper feed unit)

1. poor connection between PF70 or PF75 and the printer2. defective paper feeder main pcb3. defective engine controller pcb

Call service 0440

1. poor connection between finisher and printer2. defective finisher main pcb3. defective engine controller pcb

Call service 0470

1. poor connection between switchback unit and printer2. defective switchback unit main pcb3. defective engine controller pcb

Call service 1010


Call service 1020


Call service 1030

desk upper lift motor problem(option PF-70)

1. poor contact on the desk upper lift motor connector terminals2. desk upper lift motor limit switch is faulty3. broken gears or coupling of the desk upper lift motor4. defective desk upper lift motor

paper feeder PF-70/PF-75 sequence problem

paper feeder PF-70/PF-75 incorrect type problem 1. the paper deck/paper feed desk is the wrong type

drive motor problem

paper feed motor problem

Call service 1040

desk lower lift motor problem(option PF-70)

1. poor contact on the desk lower lift motor connector terminals2. Desk lower lift motor limit switch is faulty3. broken gears or coupling on the desk lower lift motor4. defective desk lower lift motor

Call service 1100

paper deck motor 1 problem(option PF-75)


Call service 1110



Call service 1120

deck right lift position problem(option PF-75)


Call service 1130

deck left lift position problem(option PF-75)


Call service 1160

1. sequence error is detected2. defective engine controller pcb

Call service 1170

Call service 2000

1. poor contact - drive motor connector terminals2. defective drive motor rotation control circuit3. defective drive transmission unit4. defective engine controller pcb

Call service 2500

1. poor contact - paper feed motor connector terminals2. defective paper feed motor rotation control circuit3. defective paper feed drive transmission unit4. defective engine controller pcb

Call service 2600

deck conveying motor/desk drive motor problem (option PF-75) (option PF-70)





broken cleaning lamp wire




fuser unit connector insertion problem

broken fuser unit thermistor wire

developing unit connector insertion problem

Call service 4000

1. poor contact in polygon motor connector terminals2. defective polygon motor3. defective engine controller pcb4. defective power supply unit

Call service 4010


Call service 4200

1. defective laser diode or polygon motor2. defective engine controller pcb3. defective power supply pcb

Call service 5300

1. poor connection on the cleaning lamp connector terminals2. faulty cleaning lamp3. faulty engine controller pcb

Call service 6000

1. poor contact in the thermistor connector terminals2. fuser thermistor broken or installed incorrectly3. thermal cutout triggered4. heater lamps broken or installed incorrectly

Call service 6020


Call service 6050


Call service 6410


Call service 6420

1. poor contact in the thermistor connector terminals2. fuser thermistor broken or installed incorrectly

Call service 7400

1. developing unit connector inserted incorrectly2. defective developing unit connector3. faulty developing unit

drum unit connector insertion problem



finisher paper conveying motor problem

finisher main tray elevation motor problem

finisher rear stapler problem

Call service 7410

1. drum unit connector inserted incorrectly2. defective drum unit connector3. faulty drum unit

Call service 7800


Call service 7810


Call service 8010


Call service 8030


Call service 8140


Call service 8170


Call service 8180


Call service 8190


Call service 8210


Call service 8220

1. rear stapler connector problem2. rear stapler is blocked with staples or is broken3. faulty rear stapler unit or finisher main pcb

booklet stitcher stapler motor problem

booklet stitcher paddle motor problem

booklet stitcher folding problem

booklet stitcher backup RAM data problem

booklet stitcher incorrect type problem

Call service 8300


Call service 8310


Call service 8320


Call service 8330


Call service 8340


Call service 8350


Call service 8360


Call service 8370


Call service 8380


Call service 8390


Call service 8400


booklet stitcher punch motor problem

booklet stitcher shift motor problem

booklet stitcher punch communication problem

booklet stitcher side punch sensor problem

booklet stitcher punch dust sensor problem

booklet stitcher broken punch power source wire problem

Call service F0 main controller board error

system DIMM checksum error

memory check error

Call service 8410


Call service 8420


Call service 8430


Call service 8440


Call service 8450


Call service 8460


Call service 8470


Call service 8480


1. defective main controller board2. defective operation panel board3. defective engine controller board

Call service F010


Call service F020


main controller board system error

Main - Engine communication error

falsh ROM checksum error 1. defective engine controller board

Call service F030


Call service F040


Call service F080

POSSIBLE SOLUTIONS

turn main switch off/on and if same error then replace the engine controller board and check the operation

check harness connection between operation panel board and engine controller board and repair or replace if faulty; replace the operation panel board or engine controller board and check the operation

check connection between engine controller pcb and paper feeder main pcb; replace the paper feeder main pcb and check operation; if still same error then replace the engine controller pcb

check connection between engine controller pcb and finisher main pcb; replace the finisher main pcb and check operation; if still same error then replace the engine controller pcb

check connection between engine controller pcb and switchback unit main pcb; replace the switchback unit main pcb and check operation; if still same error then replace the engine controller pcb

check connections on the upper lift motor and upper lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace upper lift motor or upper lift limit switch and check the operation

check connections on the lower lift motor and lower lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace lower lift motor or lower lift limit switch and check the operation

check connections on the desk upper lift motor and desk upper lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace desk upper lift motor or desk upper lift limit switch and check the operation

replace with the correct paper deck or paper feed desk

check connections on the desk lower lift motor and desk lower lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace desk lower lift motor or desk lower lift limit switch and check the operation

check paper deck motor 1 connector terminals; swap the motor from the other deck or replace the paper deck motor 1 and check for correct operation; check for broken gears




turn main switch OFF/ON and check for correct; if same error then replace the engine controller pcb

check motor connector; check for broken gears; check if drive rotates smoothly;lubricate gears and bushings; replace drive motor and check operation; if same error then replace the engine controller pcb

check paper feed motor connector terminals; check for broken gears and pulleys; check the drive unit if it turns smoothly; replace the paper feed motor and check operation; if same error then replace engine controller pcb


check poygon motor connector terminals; check/replace Laser unit (LSU); replace engine controller board or power supply unit and check the operation


clean/replace the laser unit (LSU) ; check for main charge arcing on the main corona; replace engine controller board or power supply unit and check for proper operation

check cleaning lamp continuity; replace cleaning lamp and if same problem replace the engine controller pcb and check for correct operation





check thermistor continuity and replace if broken or replace the fuser unit assembly

check developing unit connector and make sure it is properly connected; if same error then replace the developing unit and check operation

check drum unit connector and make sure it is properly connected; if same error then replace the drum unit and check operation






check the continuity on the connectors; replace front side reg motor and/or front home position sensor if needed; replace the finisher main pcb and check the operation

check the continuity on the connectors; replace rear side reg motor and/or rear home position sensor if needed; replace the finisher main pcb and check the operation

check the continuity on the connectors; replace trail edge reg motor and/or trail edge home position sensor if needed; replace the finisher main pcb and check the operation



check ejection motor connector terminals if properly connected and repair if needed; replace the ejection motor or finisher main pcb and check the operation


check rear jog motor connector terminals if properly connected and repair if needed; replace the rear jog motor or finisher main pcb and check the operation

check front jog motor connector terminals if properly connected and repair if needed; replace the front jog motor or finisher main pcb and check the operation


check the batch processing motor connector terminals if properly connected and repair if needed; replace the batch processing motor or finisher main pcb and check the operation


check the paddle motor connector terminals if properly connected and repair if needed; replace the paddle motor or finisher main pcb and check the operation

check the folder sensor connector terminals if properly connected and repair if needed; replace the folder sensor or finisher main pcb and check the operation


turn main switch OFF/ON and check for correct operation; if same problem replace the finisher main pcb


check the shift motor connector terminals if properly connected and repair if needed; replace the shift motor or finisher main pcb and check the operation

check punch pcb and finisher pcb connection; replace punch pcb or finisher main pcb and check for correct operation

check the punch sensor connector terminals if properly connected and repair if needed; replace the punch sensor, punch pcb or finisher main pcb and check the operation

check the side punch sensor connector terminals if properly connected and repair if needed; replace the side punch sensor, punch pcb or finisher main pcb and check the operation


check the punch dust sensor connector terminals if properly connected and repair if needed; replace the punch dust sensor, punch pcb or finisher main pcb and check the operation

check the punch power source wiring connector terminals if properly connected and repair if needed; replace the harness, punch pcb or finisher main pcb and check the operation

turn main switch OFF/ON; if same error then replace either the main controller board, operation panel board or engine controller board and check the operation



replace engine controller board and check the operation



RETURN TO MAIN MENU


backup memory device problem

backup memory data problem

finisher communication problem

switchback unit communication problem



Call service 0100

1. defective EEPROM2. defective engine controller board

Call service 0110

1. data damage on EEPROM2. defective engine controller board

Call service 0420

paper feeder PF-70/PF-75 communication problem(option paper feed unit)

1. poor connection between PF70 or PF75 and the printer2. defective paper feeder main pcb3. defective engine controller pcb

Call service 0440

1. poor connection between finisher and printer2. defective finisher main pcb3. defective engine controller pcb

Call service 0470

1. poor connection between switchback unit and printer2. defective switchback unit main pcb3. defective engine controller pcb

Call service 1010


Call service 1020


Call service 1030

desk upper lift motor problem(option PF-70)

1. poor contact on the desk upper lift motor connector terminals2. desk upper lift motor limit switch is faulty3. broken gears or coupling of the desk upper lift motor4. defective desk upper lift motor

Call service 1040

desk lower lift motor problem(option PF-70)

1. poor contact on the desk lower lift motor connector terminals2. Desk lower lift motor limit switch is faulty3. broken gears or coupling on the desk lower lift motor4. defective desk lower lift motor

drive motor problem




Call service 1100



Call service 1110



Call service 1120

deck right lift position problem(option PF-75)


Call service 1130

deck left lift position problem(option PF-75)


Call service 2000


Call service 2500


Call service 2600

deck conveying motor/desk drive motor problem (option PF-75) (option PF-70)


Call service 4000


Call service 4010









fuser unit fuse cut problem

toner sensor problem


Call service 4200


Call service 5300


Call service 6000


Call service 6020


Call service 6050


Call service 6400

1. poor conection between engine controller board and power supply unit2. defective power supply unit3. defective engine controller board

Call service 6410


Call service 6420

1. fuser fuse didn't blow out after installation of new fuser2. fuser unit connector inserted incorrectly

Call service 7300

1. toner sensor connector makes poor contact2. defective toner sensor3. defective toner container sensor4. defective toner cartridge

Call service 7400



developing unit fuse cut problem



finisher paper conveying motor problem

finisher main tray elevation motor problem

finisher rear stapler problem

Call service 7410


Call service 7450


Call service 7800


Call service 7810


Call service 8010


Call service 8030


Call service 8140


Call service 8170


Call service 8180


Call service 8210


Call service 8220

1. rear stapler connector problem2. rear stapler is blocked with staples or is broken3. faulty rear stapler unit or finisher main pcb

booklet stitcher stapler motor problem

booklet stitcher paddle motor problem

booklet stitcher folding problem

booklet stitcher backup RAM data problem

booklet stitcher punch motor problem

Call service 8300


Call service 8310


Call service 8320


Call service 8330


Call service 8340


Call service 8350


Call service 8360


Call service 8370


Call service 8380


Call service 8390


Call service 8410


booklet stitcher shift motor problem

booklet stitcher punch communication problem

booklet stitcher side punch sensor problem

booklet stitcher punch dust sensor problem

booklet stitcher broken punch power source wire problem

Call service F0 main controller board error


memory check error


Call service 8420


Call service 8430


Call service 8440


Call service 8450


Call service 8460

booklet stitcher punch backup RAM data problem 1. defective punch backup RAM2. defective punch controller pcb3. defective finisher main pcb

Call service 8470


Call service 8480


1. defective main controller board2. defective operation panel board3. defective engine controller board

Call service F010


Call service F020


Call service F030



falsh ROM checksum error 1. defective engine controller board

Call service F040


Call service F080

POSSIBLE SOLUTIONS

turn main switch off/on and if same error then replace the EEPROMS; replace engine controller board and check the operation

turn main switch off/on; replace the engine controller board and check the operation; if same error then contact the service admin/technical department

check connection between engine controller pcb and paper feeder main pcb; replace the paper feeder main pcb and check operation; if still same error then replace the engine controller pcb

check connection between engine controller pcb and finisher main pcb; replace the finisher main pcb and check operation; if still same error then replace the engine controller pcb

check connection between engine controller pcb and switchback unit main pcb; replace the switchback unit main pcb and check operation; if still same error then replace the engine controller pcb

check connections on the upper lift motor and upper lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace upper lift motor or upper lift limit switch and check the operatio

check connections on the lower lift motor and lower lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace lower lift motor or lower lift limit switch and check the operatio

check connections on the desk upper lift motor and desk upper lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace desk upper lift motor or desk upper lift limit switch an

check connections on the desk lower lift motor and desk lower lift limit switch; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace desk lower lift motor or desk lower lift limit switch an















check connector continuity between power supply unit and engine controller board; replace the power supply unit or engine controller board and check the operation



check toner sensor connector terminals and make sure contact is ok; replace the developing unit and/or toner cartridge; replace also the toner container sensor; if still same problem then replace engine controller pcb









check the continuity on the connectors; replace front side reg motor and/or front home position sensor if needed; replace the finisher main pcb and check the operation

check the continuity on the connectors; replace rear side reg motor and/or rear home position sensor if needed; replace the finisher main pcb and check the operation



check ejection motor connector terminals if properly connected and repair if needed; replace the ejection motor or finisher main pcb and check the operation


check rear jog motor connector terminals if properly connected and repair if needed; replace the rear jog motor or finisher main pcb and check the operation

check front jog motor connector terminals if properly connected and repair if needed; replace the front jog motor or finisher main pcb and check the operation


check the batch processing motor connector terminals if properly connected and repair if needed; replace the batch processing motor or finisher main pcb and check the operation


check the paddle motor connector terminals if properly connected and repair if needed; replace the paddle motor or finisher main pcb and check the operation

check the folder sensor connector terminals if properly connected and repair if needed; replace the folder sensor or finisher main pcb and check the operation



check the shift motor connector terminals if properly connected and repair if needed; replace the shift motor or finisher main pcb and check the operation

check punch pcb and finisher pcb connection; replace punch pcb or finisher main pcb and check for correct operation

check the punch sensor connector terminals if properly connected and repair if needed; replace the punch sensor, punch pcb or finisher main pcb and check the operation

check the side punch sensor connector terminals if properly connected and repair if needed; replace the side punch sensor, punch pcb or finisher main pcb and check the operation


check the punch dust sensor connector terminals if properly connected and repair if needed; replace the punch dust sensor, punch pcb or finisher main pcb and check the operation

check the punch power source wiring connector terminals if properly connected and repair if needed; replace the harness, punch pcb or finisher main pcb and check the operation

turn main switch OFF/ON; if same error then replace either the main controller board, operation panel board or engine controller board and check the operation




replace engine controller board and check the operation


RETURN TO MAIN MENU


backup memory device problem (engine controller pcb)

backup memory data problem (engine controller pcb)



Call service 0150

1. defective EEPROM2. defective engine controller board

Call service 0160

1. data damage on EEPROM2. defective engine controller board

Call service 1010


Call service 1020


Call service 1030


Call service 1040


Call service 1100


Call service 1110


drive motor problem

main charger cleaning motor error



Call service 1120

paper feeder left lift position problem (option PF750)(option 3000 sheet paper feeder)

1. poor contact on the lift motor 1 connector terminals2. paper feed lift switch 2 is faulty3. broken gears or coupling on left lift unit4. defective paper feed lift motor 1

Call service 1130

paper feeder right lift position problem (option PF750)(option 3000 sheet paper feeder)

1. poor contact on the lift motor 2 connector terminals2. paper feed lift switch 1 is faulty3. broken gears or coupling on right lift unit4. defective paper feed lift motor 2

Call service 1800

option paper feeder unit communication problem(PF700/PF750)

1. poor contact on the connector terminals2. defective paper feeder pcb/paper deck pcb3. defective engine controller pcb

Call service 1900

option paper feeder EEPROM error(PF700/PF750)

1. poor contact on the connector terminals2. defective paper feeder pcb/paper deck pcb3. defective engine controller pcb

Call service 2000


Call service 2250

1. main charger cleaning motor is not connected properly2. defective main charger cleaning motor3. defective engine controller pcb

Call service 2500


Call service 2600

deck paper conveying motor error (option PF750)/paper feed desk drive motor error (option PF700)

1. poor contact in the deck paper conveying/or drive motor2. deck conveying motor/paper feed desk motor is overloaded3. faulty deck conveying motor/paper feed desk motor

Call service 4000





fuser heater break


fuser thermistor break error

abnormally low fuser unit thermistor 3 temperature



fuser unit fuse cut problem

Call service 4010


Call service 4200


Call service 5300


Call service 6000

1. defective fuser heater M or S2. incorrect installation of thermistor 13. defective fuser thermostat4. defective power supply unit or engine controller board

Call service 6020

1. Incorrect installation of fuser thermistors 1 and 22. defective fuser thermistors 1 and 23. defective engine controller pcb

Call service 6030

1. Incorrect installation of fuser thermistors 1 and 22. defective fuser thermistors 1 and 23. defective engine controller pcb

Call service 6050

1. defective fuser heater M or S2. incorrect installation of thermistor 13. defective power supply unit or engine controller board

Call service 6400

1. poor conection between engine controller board and power supply unit2. defective power supply unit3. defective engine controller board

Call service 6410


Call service 6420

1. fuser fuse didn't blow out after installation of new fuser2. fuser unit connector inserted incorrectly





drum unit EEPROM error

developing unit EEPROM error

punch motor problem (option DF710)

finisher tray upper limit detection problem

paper conveying belt motor 1 problem (option DF710)

paper conveying belt motor 2 problem (option DF710)

Call service 7400


Call service 7410


Call service 7800


Call service 7810


Call service 7900

1. drum unit not inserted correctly2. defective drum unit connector3. defective drum unit or engine pcb

Call service 7910

1. developing unit not inserted correctly2. defective developing unit connector3. defective developing unit or engine pcb

Call service 8020


Call service 8030


Call service 8050


Call service 8060


internal tray communication error (option DF710)

stapler shift motor 2 error (DF710)

stapler motor problem (option DF710)

Call service 8070


Call service 8140

1. main tray problem (option DF710)2.tray elevation motor problem (option DF730)


Call service 8170



Call service 8180


Call service 8210

1. stapler shift motor 1 error (DF710)2. stapler problem (DF730)

1. poor contact in the connector terminals2. stapler shift motor 1 is faulty (DF710)3. stapler is blocked by staple or is broken (DF730)4. defective finisher main pcb whichever type installed

Call service 8220

1. poor contact in the connector terminals2. stapler shift motor 2 is faulty3. defective finisher main pcb

Call service 8230


centerfold unit communication error (option BF710)

blade motor problem (option BF710)

centerfold staple motor problem (option BF710)

centerfold unit main motor problem (option BF710)

sensor adjusting problem (option DF730)

finisher EEPROM problem (option DF730)

mailbox communication error (option MT710)

mailbox drive motor problem

Call service 8300


Call service 8310



Call service 8320



Call service 8330


Call service 8340


Call service 8350



Call service 8360


Call service 8440

1. poor connection in the paper entry sensor2. optical path of paper entry sensor is dirty or is blocked3. defective finisher main pcb

Call service 8460


Call service 8500


Call service 8510


document finisher communication problem (option DF710)

finisher backup memory data problem (option DF710)

punch unit backup memory data problem (option PH5C)

mailbox backup memory data problem (option MT710)

centerfold unit backup memory data problem (option BF710)

operation panel board communication error

main controller board checksum error 1. defective main controller board

memory checksum error



video output error 1. defective main controller board

Call service 8800

1. poor connection between finisher and copier2. finisher main pcb is faulty3. engine controller pcb is faulty

Call service 8900


Call service 8910


Call service 8920


Call service 8930


Call service F000

1. defective main controller board2. defective operation panel board

Call service F010

Call service F020


Call service F030


Call service F040

1. poor connection between main board and engine board2. defective main controller board3. defective engine controller board

Call service F226

POSSIBLE SOLUTIONS

turn main switch off/on; replace the engine controller pcb and check operation; if same error then contact the service admin/technical department

turn main switch off/on; replace the engine controller pcb and check operation; if same error then contact the service admin/technical department









check connection between paper feeder/paper deck and machine; replace the paper feeder pcb/paper deck pcb or the copier engine pcb and check for correct operation

check connection between paper feeder/paper deck and machine; swap the paper feeder or paper deck with a new one and check operation; replace the copier engine pcb and check operation


check main charger cleaning motor connector if properly connected; check for broken gears on the main charger drive; replace the main charger motor or engine pcb and check the operation







check heater lamps installation and continuity; check thermistor and thermostat continuity; replace fuser unit if heater lamps, thermostat and thermistor is broken; replace the power supply unit or engine controller pcb and check the operation

check mounting state of thermistors 1 and 2; check continuity and replace the fuser unit if thermistors are broken; replace engine controller pcb and check operation

check mounting state of thermistors 1 and 2; check continuity and replace the fuser unit if thermistors are broken; replace engine controller pcb and check operation

check heater lamps installation and continuity; check thermistor continuity; replace fuser unit if heater lamps and thermistor is broken; replace the power supply unit or engine controller pcb and check the operation

check connector continuity between power supply unit and engine controller board; replace the power supply unit or engine controller board and check the operation







check drum unit connection and see if it is properly inserted; if same problem then replace the drum unit or engine pcb and check the operation

check developing unit connection and see if it is properly inserted; if same problem then replace the developing unit or engine pcb and check the operation

check punch motor connector terminals if properly connected and repair if needed; replace the punch motor, punch pcb or finisher main pcb and check the operation


check the conveying belt 1 home position sensor connection and replace if faulty; replace the conveying belt motor 1 if faulty; replace the internal tray pcb or finisher main pcb and check operation



check the connectors and reseat them; For DF710, replace the main tray motor or the main tray upper limit switch; replace the finisher main pcb and check the operation; for the DF-730, replace the tray elevation motor or the tray elevation upper/lower sensors; replace the finisher main pcb and check the operation

check all the connections applicable for each type finisher; replace side registration motor 1 or adjustment motor if faulty; check/replace the adjustment home position sensor if faulty. replace the finisher main pcb for the type of finisher attached and check the operation

check side registration motor 2 connector terminals and repair if needed; replace side registration motor 2 if faulty; check/replace the rear side registration home position sensor if faulty; replace the finisher main pcb and check the operation

check all the connections applicable for each type finisher; replace stapler shift motor 1 if faulty; check for possible blocked staples on the stapler unit and replace if the stapler unit is broken; replace the finisher main pcb for the type of finisher attached and check the operation

check stapler shift motor 2 connection; replace stapler shift motor 2 if faulty; check for possible blocked staples on the stapler unit and replace if the stapler unit is broken; replace the finisher main pcb and check the operation

check stapler motor connector terminals; replace stapler motor or finisher main pcb and check operation


check connection between the centerfold unit and finisher; check the centerfold unit set switch; replace the centerfold unit main pcb or finisher main pcb and check the operation

check connection in the side registration motor 1; replace the side registration motor 1 if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation

check connection in the paper conveying belt motors 1 and 2; replace the paper conveying belt motors 1 or 2 if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation

check connection in the blade motor and replace blade motor if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation

check connection in the centerfold staple motor; replace the centerfold staple motor if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation


check connection in the centerfold main motor; replace the centerfold main motor if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation

check connection in the paper entry sensor and check for possible blockage by cleaning it; replace the paper entry sensor if needed; replace the finisher main pcb and check the operation

check connection between mailbox and finisher; replace the mailbox main pcb or finisher main pcb and check the operation

check connection in the mailbox drive motor; replace the mailbox drive motor if faulty; replace the mailbox main pcb or finisher main pcb and check the operation



check connection between the copier and the finisher and repair if needed; replace the finisher main pcb or engine controller pcb and check the operation

check finisher main pcb connector terminals; replace the finisher main pcb and check the operation

check punch main pcb connector terminals; replace the punch main pcb or finisher main pcb and check the operation

check mailbox main pcb connector terminals; replace the mailbox main pcb or finisher main pcb and check the operation

check centerfold unit main pcb connector terminals; replace the centerfold unit main pcb or finisher main pcb and check the operation

turn main switch OFF/ON; if same error then replace either the main controller board or the operation panel board and check the operation


turn main switch OFF/ON; replace the system DIMM and check operation; if same error then replace the main controller board and check the operation


RETURN TO MAIN MENU


EEPROM (U12) write error

EEPROM (U11) write error 1. defective engine controller board


option duplexer communication error

Call service 0100

1. EEPROM incorrectly installed or is defective2. defective engine controller board

Call service 0150

Call service 0420

1. poor connection between engine controller board and optional paper feeder2. defective engine controller board3. defective paper feeder unit (PF60)

Call service 0460

1. poor connection between printer and duplexer2. defective duplexer (DU300)3. defective paper feeder (PF60)4. defective engine controller pcb

Call service 0951

LED print head memory pwb 4 communication error(black drum unit)

1. LED print head 4 connector makes poor contact2. defective black LED head unit3. defective LED print head relay board4. defective engine controller board

Call service 0952

LED print head memory pwb 2 communication error(cyan drum unit)

1. LED print head 2 connector makes poor contact2. defective cyan LED head unit3. defective LED print head relay board4. defective engine controller board

Call service 0953

LED print head memory pwb 1 communication error(magenta drum unit)

1. LED print head 1 connector makes poor contact2. defective magenta LED head unit3. defective LED print head relay board4. defective engine controller board

side registration motor error




eraser lamp 4 error (black drum unit)

eraser lamp 2 error (cyan drum unit)

Call service 0954

LED print head memory pwb 3 communication error(yellow drum unit)

1. LED print head 3 connector makes poor contact2. defective yellow LED head unit3. defective LED print head relay board4. defective engine controller board

Call service 1200

1. defective side registration motor or home position switch2. defective duplexer unit3. defective engine controller pcb

Call service 2610


Call service 2620


Call service 2630


Call service 5301

1. eraser lamp 4 connector makes poor contact2. defective eraser lamp 4 (black drum)3. defective drum pcb4. defective black drum unit5. defective LED print head relay board or engine controller board

Call service 5302

1. eraser lamp 2 connector makes poor contact2. defective eraser lamp 2 (cyan drum)3. defective drum pcb4. defective cyan drum unit5. defective LED print head relay board or engine controller board

eraser lamp 1 error (magenta drum unit)

eraser lamp 3 error (yellow drum unit)

fuser temperature time-out error (heat roller)

fuser abnormal high temperature error (heat roller)

fuser thermistor 1 broken error (heat roller)

fuser temperature timeout error (press roller)

fuser abnormal high temperature (press roller)

fuser thermistor 2 broken error (press roller)

Call service 5303

1. eraser lamp 1 connector makes poor contact2. defective eraser lamp 4 (magenta drum)3. defective drum pcb4. defective magenta drum unit5. defective LED print head relay board or engine controller board

Call service 5304

1. eraser lamp 3 connector makes poor contact2. defective eraser lamp 4 (yellow drum)3. defective drum pcb4. defective yellow drum unit5. defective LED print head relay board or engine controller board

Call service 6000

1. poor thermistor 1 connector contact2. fuser thermistor 1 is broken or installed incorrectly3. thermostat 1 cutout triggered4. heater lamp 1 is broken or installed incorrectly5. defective power supply pcb or engine pcb

Call service 6020

1. fuser thermistor 1 installed incorrectly2. defective fuser pcb3. defective power supply board or engine controller board

Call service 6030


Call service 6100


Call service 6120


Call service 6130



toner motor 4 overcurrent detection error (black toner)

toner motor 2 overcurrent detection error (cyan toner)

toner motor 1 overcurrent detection error (magenta toner)

toner motor 3 overcurrent detection error (yellow toner)

black developer unit non-installing error

cyan developer unit non-installing error

magenta developer unit non-installing error

yellow developer unit non-installing error

Call service 6400


Call service 7001

1. solidified or lumped toner inside the black toner cartridge2. defective toner replenishment drive for black toner3. defective toner motor 44. defective engine controller board

Call service 7002

1. solidified or lumped toner inside the cyan toner cartridge2. defective toner replenishment drive for cyan toner3. defective toner motor 24. defective engine controller board

Call service 7003

1. solidified or lumped toner inside the magenta toner cartridge2. defective toner replenishment drive for magenta toner3. defective toner motor 14. defective engine controller board

Call service 7004

1. solidified or lumped toner inside the yellow toner cartridge2. defective toner replenishment drive for yellow toner3. defective toner motor 34. defective engine controller board

Call service 7401

1. black developer unit not installed or not connected correctly2. defective toner sensor 43. defective engine relay board or engine controller board

Call service 7402

1. cyan developer unit not installed or not connected correctly2. defective toner sensor 23. defective engine relay board or engine controller board

Call service 7403

1. magenta developer unit not installed or not connected correctly2. defective toner sensor 13. defective engine relay board or engine controller board

Call service 7404

1. yellow developer unit not installed or not connected correctly2. defective toner sensor 33. defective engine relay board or engine controller board

black drum unit non-installing error

cyan drum unit non-installing error

magenta drum unit non-installing error

yellow drum unit non-installing error

Toner ID sensor error

backup data error

operation panel pwb communication error

system DIMM pwb checksum error

main controller pwb memory check error

Call service 7411

1. black drum unit is not installed or not connected correctly2. defective black drum pcb3. defective LED print head relay board4. defective engine controller board

Call service 7412

1. cyan drum unit is not installed or not connected correctly2. defective cyan drum pcb3. defective LED print head relay board4. defective engine controller board

Call service 7413

1. magenta drum unit is not installed or not connected correctly2. defective magenta drum pcb3. defective LED print head relay board4. defective engine controller board

Call service 7414

1. yellow drum unit is not installed or not connected correctly2. defective yellow drum pcb3. defective LED print head relay board4. defective engine controller board

Call service 7600

1. defective toner ID sensor2. poor connection between the toner ID sensor and engine controller pcb3. defective engine controller board

Call service 9530

1. drum unit and engine controller oard were replaced at the same time2. EEPROM is damaged or data is corrupted

Call service F000

1. defective operation panel board2. defective main controller board

Call service F010


Call service F020


main controller pwb system error

engine controller pwb flash ROM error 1. defective engine controller board

Call service F030


Call service F040



Call service F050

POSSIBLE SOLUTIONS


check EEPROM installation on engine board; replace the engine controller board and check the operation

check connection between the paper feeder unit and engine controller board and repair if needed; replace the engine controller board and check operation; if same error then replace the paper feeder main pcb or whole paper feed unit

1. p

check connection between engine controller pcb and the duplexer interface connector and repair if faulty; replace the duplexer unit; if there is a PF60, first remove it and check operation; if same error then replace the engine controller pcb

check harness connection between the black LED print head and the LED print head relay board; check harness connection between the LED print head relay board and engine controller board; replace the black LED print head and check operation; if same error then replace the LED print head relay board or engine controller board

check harness connection between the cyan LED print head and the LED print head relay board; check harness connection between the LED print head relay board and engine controller board; replace the cyan LED print head and check operation; if same error then replace the LED print head relay board or engine controller board

check harness connection between the magenta LED print head and the LED print head relay board; check harness connection between the LED print head relay board and engine controller board; replace the magenta LED print head and check operation; if same error then replace the LED print head relay board or engine controller board

check harness connection between the yellow LED print head and the LED print head relay board; check harness connection between the LED print head relay board and engine controller board; replace the yellow LED print head and check operation; if same error then replace the LED print head relay board or engine controller board

check side registration motor or home position switch connector terminals and reseat if not properly connected; replace the side registration motor or home position switch and check operation; if still same error then replace the duplexer unit or engine controller




check black drum unit connection to the LED print head relay board; replace the black drum unit where the eraser lamp and drum pcb is attached; if same problem then replace the LED print head relay board or engine controller board and check the operation

check cyan drum unit connection to the LED print head relay board; replace the cyan drum unit where the eraser lamp and drum pcb is attached; if same problem then replace the LED print head relay board or engine controller board and check the operation

check magenta drum unit connection to the LED print head relay board; replace the magenta drum unit where the eraser lamp and drum pcb is attached; if same problem then replace the LED print head relay board or engine controller board and check the operation

check

check yellow drum unit connection to the LED print head relay board; replace the yellow drum unit where the eraser lamp and drum pcb is attached; if same problem then replace the LED print head relay board or engine controller board and check the operation

check fuser thermistor 1 and thermostat 1 continuity and replace if broken; check heater lamp 1 installation and continuity and replace if broken or damaged; replace the fuser unit assembly; if still same error then replace the power supply pcb or engine pcb and check the operation

check thermistor 1 installation and continuity; if broken then replace the fuser unit assembly and check the operation; if same error then replace the engine controller pcb

check thermistor 1 installation and continuity; if broken then replace the fuser unit assembly and check the operation; if same error then replace the engine controller pcb or power supply unit

check fuser thermistor 2 and thermostat 2 continuity and replace if broken; check heater lamp 2 installation and continuity and replace if broken or damaged; replace the fuser unit assembly; if still same error then replace the power supply pcb or engine pcb and check the operation



check connector continuity between power supply and engine board; replace the power supply board or engine controller board and check the operation

remove black toner cartridge and shake properly; check for damaged gears on the toner drive unit; replace the toner motor 4 and check the operation; if same error then replace the engine controller board

remove cyan toner cartridge and shake properly; check for damaged gears on the toner drive unit; replace the toner motor 2 and check the operation; if same error then replace the engine controller board

remove magenta toner cartridge and shake properly; check for damaged gears on the toner drive unit; replace the toner motor 1 and check the operation; if same error then replace the engine controller board

remove yellow toner cartridge and shake properly; check for damaged gears on the toner drive unit; replace the toner motor 3 and check the operation; if same error then replace the engine controller board

check connector and reinstall black developer unit; replace the black developer unit and check the operation; if same problem then replace the engine relay board or engine controller pcb

check connector and reinstall cyan developer unit; replace the cyan developer unit and check the operation; if same problem then replace the engine relay board or engine controller pcb

check connector and reinstall magenta developer unit; replace the magenta developer unit and check the operation; if same problem then replace the engine relay board or engine controller pcb

check connector and reinstall yellow developer unit; replace the yellow developer unit and check the operation; if same problem then replace the engine relay board or engine controller pcb

check connectors and reinstall black drum unit; replace the black drum unit and check the operation; if same problem then replace the LED print head relay board or engine controller pcb

check connectors and reinstall cyan drum unit; replace the cyan drum unit and check the operation; if same problem then replace the LED print head relay board or engine controller pcb

check connectors and reinstall magenta drum unit; replace the magenta drum unit and check the operation; if same problem then replace the LED print head relay board or engine controller pcb

check connectors and reinstall yellow drum unit; replace the yellow drum unit and check the operation; if same problem then replace the LED print head relay board or engine controller pcb

check harness connection between the toner ID sensor and the engine controller board; replace the toner ID sensor and check the operation; if still same error then replace the engine controller board

check EEPROM installation on the engine controller board; install the old drum unit and engine controller board one by one; if still same error then contact the service admin/technical department

replace the operation panel board or main controller board and check the operation





turn the power off/on and check the operation; if same error then replace engine controller board and check the operation

RETURN TO MAIN MENU





duplexer firmware error 1. defective duplexer unit

Call service 0100


Call service 0420


Call service 0460

1. poor connection between printer and duplexer2. defective duplexer (DU300/301)3. defective paper feeder (PF60)4. defective engine controller pcb

Call service 0480

Call service 0951

LED print head 4 (EEPROM) communication error(black drum unit)


Call service 0952

LED print head 2(EEPROM) communication error(cyan drum unit)


Call service 0953

LED print head 1(EEPROM) communication error(magenta drum unit)








Call service 0954

LED print head 3(EEPROM) communication error(yellow drum unit)


Call service 1200


Call service 2610


Call service 2620


Call service 2630


Call service 5301


Call service 5302










Call service 5303


Call service 5304


Call service 6000


Call service 6020


Call service 6030


Call service 6100


Call service 6120


Call service 6130











Call service 6400


Call service 7001


Call service 7002


Call service 7003


Call service 7004


Call service 7401


Call service 7402


Call service 7403


Call service 7404







backup data error

engine firmware error



Call service 7411


Call service 7412


Call service 7413


Call service 7414


Call service 7600


Call service 9530

1. drum unit and engine controller board were replaced at the same time2. EEPROM is damaged or data is corrupted

Call service D020

1. defective engine firmware2. defective engine controller board

Call service F000


Call service F020



main controller video data control error 1. defective main controller board

Call service F030


Call service F040



Call service F226

POSSIBLE SOLUTIONS



1. p


check duplexer installation and check the operation; if same error then replace the duplexer unit

check harness connection between the black LED print head and the LED print head relay board; check harness connection between the LED print head relay board and engine controller board; replace the black LED print head and check operation; if same error

check harness connection between the cyan LED print head and the LED print head relay board; check harness connection between the LED print head relay board and engine controller board; replace the cyan LED print head and check operation; if same error th

check harness connection between the magenta LED print head and the LED print head relay board; check harness connection between the LED print head relay board and engine controller board; replace the magenta LED print head and check operation; if same er

check harness connection between the yellow LED print head and the LED print head relay board; check harness connection between the LED print head relay board and engine controller board; replace the yellow LED print head and check operation; if same erro

check side registration motor or home position switch connector terminals and reseat if not properly connected; replace the side registration motor or home position switch and check operation; if still same error then replace the duplexer unit or engine c






check magenta drum unit connection to the LED print head relay board; replace the magenta drum unit where the eraser lamp and drum pcb is attached; if same problem then replace the LED print head relay board or engine controller board and check the opera

check

check yellow drum unit connection to the LED print head relay board; replace the yellow drum unit where the eraser lamp and drum pcb is attached; if same problem then replace the LED print head relay board or engine controller board and check the operati

check fuser thermistor 1 and thermostat 1 continuity and replace if broken; check heater lamp 1 installation and continuity and replace if broken or damaged; replace the fuser unit assembly; if still same error then replace the power supply pcb or engine





















reflash the engine firmware and check the operation; if same problem then replace the engine controller board





turn the power off/on and check the operation; if same error then replace main controller board

RETURN TO MAIN MENU





duplexer incompatibility error 1. wrong duplexer was installed

duplexer firmware error 1. defective duplexer unit

Call service 0100


Call service 0420


Call service 0460

1. poor connection between printer and duplexer2. defective duplexer (DU300/301)3. defective paper feeder (PF60)4. defective engine controller pcb

Call service 0470

Call service 0480

Call service 0951

LED print head memory pwb 4 communication error(black drum unit)


Call service 0952

LED print head memory pwb 2 communication error(cyan drum unit)


Call service 0953

LED print head memory pwb 1 communication error(magenta drum unit)








Call service 0954

LED print head memory pwb 3 communication error(yellow drum unit)


Call service 1200


Call service 2610


Call service 2620


Call service 2630


Call service 5301


Call service 5302










Call service 5303


Call service 5304


Call service 6000


Call service 6020


Call service 6030


Call service 6100


Call service 6120


Call service 6130











Call service 6400


Call service 7001


Call service 7002


Call service 7003


Call service 7004


Call service 7401


Call service 7402


Call service 7403


Call service 7404







backup data error

engine firmware error


system DIMM pwb checksum error

Call service 7411


Call service 7412


Call service 7413


Call service 7414


Call service 7600


Call service 9530

1. drum unit and engine controller oard were replaced at the same time2. EEPROM is damaged or data is corrupted

Call service D020

1. defective engine firmware2. defective engine controller board

Call service F000


Call service F010




engine controller pwb flash ROM error 1. defective engine controller board

main controller video data control error 1. defective main controller board

Call service F020


Call service F030


Call service F040



Call service F050

Call service F226

POSSIBLE SOLUTIONS



1. p


make sure that the DU301 is installed for the FSC5030N and not DU300. DU300 will work for the FSC5020N

check duplexer installation and check the operation; if same error then replace the duplexer unit

check harness connection between the black LED print head and the LED print head relay board; check harness connection between the LED print head relay board and engine controller board; replace the black LED print head and check operation; if same error

check harness connection between the cyan LED print head and the LED print head relay board; check harness connection between the LED print head relay board and engine controller board; replace the cyan LED print head and check operation; if same error th

check harness connection between the magenta LED print head and the LED print head relay board; check harness connection between the LED print head relay board and engine controller board; replace the magenta LED print head and check operation; if same er

check harness connection between the yellow LED print head and the LED print head relay board; check harness connection between the LED print head relay board and engine controller board; replace the yellow LED print head and check operation; if same erro

check side registration motor or home position switch connector terminals and reseat if not properly connected; replace the side registration motor or home position switch and check operation; if still same error then replace the duplexer unit or engine c






check magenta drum unit connection to the LED print head relay board; replace the magenta drum unit where the eraser lamp and drum pcb is attached; if same problem then replace the LED print head relay board or engine controller board and check the opera

check

check yellow drum unit connection to the LED print head relay board; replace the yellow drum unit where the eraser lamp and drum pcb is attached; if same problem then replace the LED print head relay board or engine controller board and check the operati






















reflash the engine firmware and check the operation; if same problem then replace the engine controller board






turn the power off/on and check the operation; if same error then replace engine controller board

turn the power off/on and check the operation; if same error then replace main controller board

RETURN TO MAIN MENU


EEPROM read error

communication error between printer and bulk stacker

communication error between printer and duplex unit

Call service 0121

1. drum unit is not properly connected or making poor contact2. defective drum pcb3. defective engine controller board

Call service 0440

communication error between printer and document finisher/mailbox sorter

1. poor connection between printer and finisher/mailbox-sorter2. defective signal cable between printer and DF31(finisher) or SO30 (mailbox-sorter)3. defective main board of DF31(finisher) or SO30(mailbox-sorter)4. defective paper feeder/options relay

Call service 0450

1. poor connection between printer and bulk stacker2. defective signal cable between printer and ST30 (bulk stacker)3. defective main board of ST30 (bulk stacker)4. defective paper feeder/options relay pcb5. defective engine controller board

Call service 0460

1. poor connection between printer and duplex unit2. defective main board of PD800(duplex unit)3. defective paper feeder/options relay pcb4. defective engine controller board

Call service 1010

overcurrent detection of upper cassette base motor (first paper feeder)

1. defective upper cassette base motor2. defective bottom plate elevation mechanism of upper cassette3. defective main board of PF30A paper feeder4. defective engine controller board

Call service 1020

1. overcurrent detection of upper cassette base motor (first paper feeder)2. overcurrent detection of cassette base motor (duplex unit)

1. defective lower cassette base motor2. defective bottom plate elevation mechanism of lower cassette3. defective main board of PF30A paper feeder4. defective main board of PD800 duplex unit5. defective engine controller board

Call service 1030

overcurrent detection of upper cassette base motor (second paper feeder)


main drive motor lock

main drive motor starting error

main drive motor starting time-out

black developer drive motor lock

Call service 1040

overcurrent detection of lower cassette base motor (second paper feeder)

1. defective lower cassette base motor2. defective bottom plate elevation mechanism of lower cassette3. defective main board of PF30A paper feeder4. defective engine controller board

Call service 1050

overcurrent detection of upper cassette base motor (third paper feeder)


Call service 1060

overcurrent detection of lower cassette base motor (third paper feeder)


Call service 1210

side registration home position sensor detection error (duplex unit)

1. defective side registration home position sensor2. defective side registration motor3. defective engine controller pcb

Call service 2000

1. main drive motor connector makes poor contact2. defective main drive motor3. defective drive transmission on drum unit or transfer unit4. defective engine controller board

Call service 2010


Call service 2020


Call service 2101


colour developers drive motor lock

black developer drive motor starting error

colour developers drive motor starting error

black developer drive motor starting time-out error

colour developers drive motor starting time-out error

fuser drive motor error

fuser drive motor driving clock table error 1. defective engine controller pcb

Call service 2102


Call service 2111


Call service 2112


Call service 2121


Call service 2122


Call service 2320

1. broken gears on the fuser motor drive transmission2. fuser drive motor is defective3. defective engoine controller pcb

Call service 2340

paper feed motor lock

paper feed motor starting error

paper feed motor starting time-out error

polygon motor error

horizontal synchronized signal detection error

abnormal separation charger high voltage leak current

eraser lamp broken detection


Call service 2500


Call service 2510


Call service 2520


Call service 4000


Call service 4200


Call service 5120

1. poor connection between the engine controller pcb and separation charger high voltage unit2. defective separation charger high voltage unit3. defective engine controller pcb

Call service 5300


Call service 6000



heat roller abnormal high temperature

upper fuser thermistor broken detection

upper fuser thermistor abnormal temperature detection

press/heat roller heating time-out 1


press/heat roller abnormal high temperature

lower fuser thermistor broken detection

lower fuser thermistor abnormal temperature detection

Call service 6010


Call service 6020


Call service 6030


Call service 6040


Call service 6100


Call service 6110


Call service 6120


Call service 6130


Call service 6140


oil roller unit fuse break error

black toner feed motor lock

cyan toner feed motor lock

magenta toner feed motor lock

yellow toner feed motor lock

black T/C sensor toner density detection error

cyan T/C sensor toner density detection error

magenta T/C sensor toner density detection error

yellow T/C sensor toner density detection error

Call service 6430

1. oil roller unit detection sensor is faulty2. defective oil roller unit fuse3. defective harness between engine pcb and oil roller unit detection sensor

Call service 7001


Call service 7002


Call service 7003


Call service 7004


Call service 7101

1. poor connection between black dev unit and engine pcb2. black developer unit is faulty3. black toner feed motor does not rotate4. defective engine controller pcb

Call service 7102

1. poor connection between cyan dev unit and engine pcb2. cyan developer unit is faulty3. cyan toner feed motor does not rotate4. defective engine controller pcb

Call service 7103

1. poor connection between magenta dev unit and engine pcb2. magenta developer unit is faulty3. magenta toner feed motor does not rotate4. defective engine controller pcb

Call service 7104

1. poor connection between yellow dev unit and engine pcb2. yellow developer unit is faulty3. yellow toner feed motor does not rotate4. defective engine controller pcb

intermediate toner hopper toner feed error

offset drum sensor detection timeout error

offset drum sensor detection error

feeder motor error (document finisher)

paper ejection motor error (document finisher)

tray elevation motor error (document finisher)

Call service 7301


Call service 7700


Call service 7710


Call service 8010

1. defective feeder motor of DF31 document finisher2. defective document finisher interface board3. defective finisher main board4. defective engine controller pcb

Call service 8020

1. defective paper ejection motor of DF31 document finisher2. defective document finisher interface board3. defective finisher main board4. defective engine controller pcb

Call service 8140

1. defective tray elevation motor of DF31 document finisher2. defective document finisher interface board3. defective finisher main board4. defective engine controller pcb

Call service 8170

matching board movement motor error (document finisher)

1. defective matching board movement motor of DF31 finisher2. defective document finisher interface board3. defective finisher main board4. defective engine controller pcb

staple movement motor error (document finisher)

staple motor error (document finisher)

sorter compatibility error

bulk stacker compatibility error

ROM version false setting

main controller pwb error


memory check error


Call service 8210

1. defective staple movement motor of DF31 finisher2. defective document finisher interface board3. defective finisher main board4. defective engine controller pcb

Call service 8230

1. defective staple motor of DF31document finisher2. defective document finisher interface board3. defective finisher main board4. defective engine controller pcb

Call service 8290

1. the ROM version of mailbox -sorter SO-30 main board is not compatible for the printer2. defective mailbox-sorter main board3. defective engine controller pcb

Call service 8510

1. the ROM version of bulk stacker ST-30 main board is not compatible for the printer2. defective bulk stacker ST30 main board3. defective engine controller pcb

Call service 8900

1. a version of finisher, mailbox-sorter or bulk stacker does not conform to the printer2. defective engine controller board

Call service F000

1. defective operation panel board2. defective main controller board3. defective engine controller board

Call service F010


Call service F020


Call service F030


engine checksum error 1. defective engine controller board

engine RAM error 1. defective engine controller board

flash ROM checksum error 1. defective engine controller board

Call service F040



Call service F050

Call service F060

Call service F070

POSSIBLE SOLUTIONS

check drum unit insertionand correct if faulty; replace the drum unit and check the operation; if still same error then replace the engine controller pcb

check connection between the printer and the finisher/mailbox-sorter; check the signal cable connection and repair if damaged; replace the finisher/mailbox-sorter main controller board and check operation; replace the paper feeder/options relay board and

1. po

check connection between the printer and the bulk stacker; check the signal cable connection and repair if damaged; replace the bulk stacker (ST30) main controller board and check operation; replace the paper feeder/options relay board and check operation

check connection between the printer and duplex unit; replace the duplex unit (PD800) main controller board and check operation; replace the paper feeder/options relay board and check operation; if still same error then replace the engine controller board

check if bottom plate mechanism operate smoothly; check for broken gears or shafts; replace the upper cassette base motor; replace the main board of the PF30A paper feeder and check the operation; if still same error then replace the engine controller boa

check if bottom plate mechanism operate smoothly; check for broken gears or shafts; replace the lower cassette base motor; replace the main board of the PF30A paper feeder or main board of the PD800 (duplex unit) and check the operation; if still same err


check if bottom plate mechanism operate smoothly; check for broken gears or shafts; replace the lower cassette base motor; replace the main board of the PF30A paper feeder and check the operation; if still same error then replace the engine controller boa


check if bottom plate mechanism operate smoothly; check for broken gears or shafts; replace the lower cassette base motor; replace the main board of the PF30A paper feeder and check the operation; if still same error then replace the engine controller boa

check side registration motor or home position sensor connector terminals and reseat if not properly connected; replace the side registration motor or home position sensor and check operation; if still same error then replace the engine controller pcb

check main drive motor connector terminals; check if drum unit or primary transfer unit rotates smoothly and no broken gears; replace the main drive motor and check operation; if still same error then replace the engine controller board



check connectors between the black dev drive motor and engine pcb and repair or replace if faulty; check if black developer rotates smoothly and check for broken gears; replace the black dev drive motor and check operation; if still same error then repla


check connectors between the colour developer drive motor and engine pcb and repair or replace if faulty; check if cyan,magenta and yellow developers rotate smoothly and check for broken gears; replace the colour dev drive motor and check operation; if s





check fuser drive for damaged gears or couplings; replace the fuser drive motor and check operation; if still same error then replace the engine controller pcb

check connectors between the paper feed motor and engine pcb and repair or replace if faulty; check if paper feed motor rotates smoothly and check for broken gears; replace the paper feed motor and check operation; if still same error then replace the en




chec


check harness connection between separation charger high voltage unit and repair if needed; check for separation charger leakage on separation corona; replace the separation charger high voltage unit; replace engine controller board and check operation


check upper thermistor and thermostat continuity and if broken replace fuser unit; check heater lamp installation and continuity and if broken replace the fuser unit; if same problem then replace the power source pcb or engine controller pcb



check upper thermistor and thermostat continuity and if broken replace the fuser unit; replace the fuser pcb or engine controller pcb and check operation


check lower thermistor and thermostat continuity and if broken replace fuser unit; check heater lamp installation and continuity and if broken replace the fuser unit; if same problem then replace the power source pcb or engine controller pcb



check lower thermistor and thermostat continuity and if broken replace the fuser unit; replace the fuser pcb or engine controller pcb and check operation


check connection between engine pcb and oil roller unit detection sensor; replace the oil roller unit (OL-82) and check operation; if same problem then replace the engine controller pcb












replace the document finisher feed motor or finisher interface board; replace the finisher main board and check operation; if still same error then replace the engine controller board

replace the document finisher paper ejection motor or finisher interface board; replace the finisher main board and check operation; if still same error then replace the engine controller board

replace the document finisher tray elevation motor or finisher interface board; replace the finisher main board and check operation; if still same error then replace the engine controller board

replace the document finisher matching board movement motor or finisher interface board; replace the finisher main board and check operation; if still same error then replace the engine controller board

replace the document finisher staple movement motor or finisher interface board; replace the finisher main board and check operation; if still same error then replace the engine controller board

replace the document finisher staple motor or finisher interface board; replace the finisher main board and check operation; if still same error then replace the engine controller board

replace the ROM of mailbox-sorter and check operation; if same error then replace the mailbox-sorter main controller pcb or engine controller pcb

replace the ROM of bulk stacker and check operation; if same error then replace the bulk stacker main controller pcb or engine controller pcb

check for correct type finishing equiipment to install; replace the engine controller board and check operation

replace the operation panel board or main controller board and check the operation; if same error then replace the engine controller board








RETURN TO MAIN MENU


EEPROM read error

communication error between printer and bulk stacker

communication error between printer and duplex unit

Call service 0121

1. drum unit is not properly connected or making poor contact2. defective drum pcb3. defective engine controller board

Call service 0440

communication error between printer and document finisher/mailbox sorter

1. poor connection between printer and finisher/mailbox-sorter2. defective signal cable between printer and DF31(finisher) or SO30 (mailbox-sorter)3. defective main board of DF31(finisher) or SO30(mailbox-sorter)4. defective paper feeder/options relay pcb5. defective engine controller board

Call service 0450

1. poor connection between printer and bulk stacker2. defective signal cable between printer and ST30 (bulk stacker)3. defective main board of ST30 (bulk stacker)4. defective paper feeder/options relay pcb5. defective engine controller board

Call service 0460

1. poor connection between printer and duplex unit2. defective main board of PD800(duplex unit)3. defective paper feeder/options relay pcb4. defective engine controller board

Call service 1010

overcurrent detection of upper cassette base motor (first paper feeder)


Call service 1020

1. overcurrent detection of upper cassette base motor (first paper feeder)2. overcurrent detection of cassette base motor (duplex unit)

1. defective lower cassette base motor2. defective bottom plate elevation mechanism of lower cassette3. defective main board of PF30A paper feeder4. defective main board of PD800 duplex unit5. defective engine controller board

main drive motor lock

main drive motor starting error

main drive motor starting time-out

Call service 1030

overcurrent detection of upper cassette base motor (second paper feeder)


Call service 1040

overcurrent detection of lower cassette base motor (second paper feeder)


Call service 1050

overcurrent detection of upper cassette base motor (third paper feeder)


Call service 1060

overcurrent detection of lower cassette base motor (third paper feeder)


Call service 1210

side registration home position sensor detection error (duplex unit)

1. defective side registration home position sensor2. defective side registration motor3. defective engine controller pcb

Call service 2000


Call service 2010


Call service 2020


black developer drive motor lock

colour developers drive motor lock

black developer drive motor starting error

colour developers drive motor starting error

black developer drive motor starting time-out error

colour developers drive motor starting time-out error

fuser drive motor error

Call service 2101


Call service 2102


Call service 2111


Call service 2112


Call service 2121


Call service 2122


Call service 2320

1. broken gears on the fuser motor drive transmission2. fuser drive motor is defective3. defective engoine controller pcb

fuser drive motor driving clock table error 1. defective engine controller pcb

paper feed motor lock

paper feed motor starting error

paper feed motor starting time-out error

polygon motor error

horizontal synchronized signal detection error

eraser lamp broken detection



Call service 2340

Call service 2500


Call service 2510


Call service 2520


Call service 4000


Call service 4200


Call service 5300


Call service 6000


Call service 6010


heat roller abnormal high temperature

upper fuser thermistor broken detection




press/heat roller abnormal high temperature

lower fuser thermistor broken detection


black toner feed motor lock

Call service 6020


Call service 6030


Call service 6040


Call service 6100


Call service 6110


Call service 6120


Call service 6130


Call service 6140


Call service 7001


cyan toner feed motor lock

magenta toner feed motor lock

yellow toner feed motor lock

black T/C sensor toner density detection error

cyan T/C sensor toner density detection error

magenta T/C sensor toner density detection error

yellow T/C sensor toner density detection error

intermediate toner hopper toner feed error

Call service 7002


Call service 7003


Call service 7004


Call service 7101

1. poor connection between black dev unit and engine pcb2. black developer unit is faulty3. black toner feed motor does not rotate4. defective engine controller pcb

Call service 7102

1. poor connection between cyan dev unit and engine pcb2. cyan developer unit is faulty3. cyan toner feed motor does not rotate4. defective engine controller pcb

Call service 7103

1. poor connection between magenta dev unit and engine pcb2. magenta developer unit is faulty3. magenta toner feed motor does not rotate4. defective engine controller pcb

Call service 7104

1. poor connection between yellow dev unit and engine pcb2. yellow developer unit is faulty3. yellow toner feed motor does not rotate4. defective engine controller pcb

Call service 7301


offset drum sensor detection error

feeder motor error (document finisher)

paper ejection motor error (document finisher)

tray elevation motor error (document finisher)

staple movement motor error (document finisher)

staple motor error (document finisher)

sorter compatibility error

Call service 7700/7710


Call service 8010

1. defective feeder motor of DF31 document finisher2. defective document finisher interface board3. defective finisher main board4. defective engine controller pcb

Call service 8020

1. defective paper ejection motor of DF31 document finisher2. defective document finisher interface board3. defective finisher main board4. defective engine controller pcb

Call service 8140

1. defective tray elevation motor of DF31 document finisher2. defective document finisher interface board3. defective finisher main board4. defective engine controller pcb

Call service 8170

matching board movement motor error (document finisher)

1. defective matching board movement motor of DF31 finisher2. defective document finisher interface board3. defective finisher main board4. defective engine controller pcb

Call service 8210

1. defective staple movement motor of DF31 finisher2. defective document finisher interface board3. defective finisher main board4. defective engine controller pcb

Call service 8230

1. defective staple motor of DF31document finisher2. defective document finisher interface board3. defective finisher main board4. defective engine controller pcb

Call service 8290

1. the ROM version of mailbox -sorter SO-30 main board is not compatible for the printer2. defective mailbox-sorter main board3. defective engine controller pcb

bulk stacker compatibility error

ROM version false setting



memory check error





Call service 8510

1. the ROM version of bulk stacker ST-30 main board is not compatible for the printer2. defective bulk stacker ST30 main board3. defective engine controller pcb

Call service 8900

1. a version of finisher, mailbox-sorter or bulk stacker does not conform to the printer2. defective engine controller board

Call service F000


Call service F010


Call service F020


Call service F030


Call service F040



Call service F050

Call service F060

Call service F070

POSSIBLE SOLUTIONS

check drum unit insertionand correct if faulty; replace the drum unit and check the operation; if still same error then replace the engine controller pcb

check connection between the printer and the finisher/mailbox-sorter; check the signal cable connection and repair if damaged; replace the finisher/mailbox-sorter main controller board and check operation; replace the paper feeder/options relay board and check operation; if still same error then replace the engine controller board

1. poo

check connection between the printer and the bulk stacker; check the signal cable connection and repair if damaged; replace the bulk stacker (ST30) main controller board and check operation; replace the paper feeder/options relay board and check operation; if still same error then replace the engine controller board

check connection between the printer and duplex unit; replace the duplex unit (PD800) main controller board and check operation; replace the paper feeder/options relay board and check operation; if still same error then replace the engine controller board

check if bottom plate mechanism operate smoothly; check for broken gears or shafts; replace the upper cassette base motor; replace the main board of the PF30A paper feeder and check the operation; if still same error then replace the engine controller board

check if bottom plate mechanism operate smoothly; check for broken gears or shafts; replace the lower cassette base motor; replace the main board of the PF30A paper feeder or main board of the PD800 (duplex unit) and check the operation; if still same error then replace the engine controller board


check if bottom plate mechanism operate smoothly; check for broken gears or shafts; replace the lower cassette base motor; replace the main board of the PF30A paper feeder and check the operation; if still same error then replace the engine controller board


check if bottom plate mechanism operate smoothly; check for broken gears or shafts; replace the lower cassette base motor; replace the main board of the PF30A paper feeder and check the operation; if still same error then replace the engine controller board

check side registration motor or home position sensor connector terminals and reseat if not properly connected; replace the side registration motor or home position sensor and check operation; if still same error then replace the engine controller pcb










check fuser drive for damaged gears or couplings; replace the fuser drive motor and check operation; if still same error then replace the engine controller pcb






chec























replace the document finisher feed motor or finisher interface board; replace the finisher main board and check operation; if still same error then replace the engine controller board

replace the document finisher paper ejection motor or finisher interface board; replace the finisher main board and check operation; if still same error then replace the engine controller board

replace the document finisher tray elevation motor or finisher interface board; replace the finisher main board and check operation; if still same error then replace the engine controller board

replace the document finisher matching board movement motor or finisher interface board; replace the finisher main board and check operation; if still same error then replace the engine controller board

replace the document finisher staple movement motor or finisher interface board; replace the finisher main board and check operation; if still same error then replace the engine controller board

replace the document finisher staple motor or finisher interface board; replace the finisher main board and check operation; if still same error then replace the engine controller board

replace the ROM of mailbox-sorter and check operation; if same error then replace the mailbox-sorter main controller pcb or engine controller pcb

replace the ROM of bulk stacker and check operation; if same error then replace the bulk stacker main controller pcb or engine controller pcb

check for correct type finishing equiipment to install; replace the engine controller board and check operation









RETURN TO MAIN MENU


EEPROM read error (drum pwb K)

EEPROM read error (drum pwb C)

EEPROM read error (drum pwb M)

EEPROM read error (drum pwb Y)

backup memory device problem (engine controller)

backup memory data problem (engine controller)

total counts problem

main controller pwb communication problem

LPH drive pcb communication error

Call service 0121

1. black process unit connector makes poor contact2. defective black process unit3. defective engine controller pcb

Call service 0122


Call service 0123


Call service 0124

1. yellow process unit connector makes poor contact2. defective yellow process unit3. defective engine controller pcb

Call service 0150


Call service 0160

1. problem with backup memory data2. defective engine controller pcb

Call service 0170


Call service 0240

1. poor connection between engine interface pcb and main controller pcb2. DIMM installed incorrrectly or faulty DIMM3. faulty engine interface pcb or main controller pcb

Call service 0310

1. poor connection between engine pcb and LPH drive pcb2. defective LPH drive pcb3. defective engine controller pcb

Call service 0420

paper feeder communication error 1(upper cassette)


optional finisher communication problem

document finisher EEPROM error

LPH current correction EEPROM error (Black)

LPH current correction EEPROM error (Cyan)

LPH current correction EEPROM error (Magenta)

LPH current correction EEPROM error (Yellow)

cassette lift motor error

Call service 0440


Call service 0500

paper feeder communication error 2(lower cassette)


Call service 0700

paper feeder EEPROM error 1(upper cassette)


Call service 0710

paper feeder EEPROM error 2(lower cassette)


Call service 0750


Call service 0951


Call service 0952


Call service 0953


Call service 0954


Call service 1010

1. defective cassette lift motor2. defective bottom plate elevation mechanism3. defective engine controller pcb

Call service 1100

paper feeder upper lift motor error (PF645)(upper cassette of option 1500 sheet paper feeder)


Call service 1110

paper feeder middle lift motor error (PF645)(middle cassette of option 1500 sheet paper feeder)

1. poor contact on the middle lift motor connector terminals2. middle paper feed lift limit switch is faulty3. defective bottom plate elevation mechanism4. defective paper feed middle lift motor5. defective engine controller pcb

Call service 1120

paper feeder lower lift motor error (PF645)(lower cassette of option 1500 sheet paper feeder)


Call service 1130

paper feeder lift motor error (PF647)(cassette of 3000 sheet paper feeder)

1. poor contact on the lift motor connector terminals2. paper feed lift limit switch is faulty3. defective bottom plate elevation mechanism4. defective paper feed lift motor5. defective engine controller pcb

Call service 1140

right deck lift motor error (PF647)(right deck unit of 3000 sheet paper feeder)

1. poor contact on the right deck lift motor connector terminals2. right deck lift limit switch is faulty3. defective bottom plate elevation mechanism4. defective right deck lift motor5. defective engine controller pcb

Call service 1150

left deck lift motor error (PF647)(left deck unit of 3000 sheet paper feeder)

1. poor contact on the left deck lift motor connector terminals2. left deck lift limit switch is faulty3. defective bottom plate elevation mechanism4. defective left deck lift motor5. defective engine controller pcb

duplex side registration motor error

developing K/fuser motor error

developing CMY motor error

drum motor K error

drum motor C error

Call service 1160

cassette lift motor error(upper 500 sheet paper feeder)


Call service 1170

cassette lift motor error(lower 500 sheet paper feeder)


Call service 1200

1. defective duplex side registration home position sensor2. defective duplex side registration motor3. defective engine controller pcb

Call service 2101

1. poor connection between engine pcb and developing K/fuser motor2. defective developing K/fuser motor3. defective engine controller pcb

Call service 2102

1. poor connection between engine pcb and developing CMY motor2. defective developing CMY motor3. defective engine controller pcb

Call service 2201

1. poor connection between engine pcb and drum motor K2. defective drum motor K3. defective engine controller pcb

Call service 2202

1. poor connection between engine pcb and drum motor C2. defective drum motor C3. defective engine controller pcb

drum motor M error

drum motor Y error

paper feed motor error

transfer roller lift motor error

waste toner box motor error

main high voltage error

eraser lamp K break error

Call service 2203

1. poor connection between engine pcb and drum motor M2. defective drum motor M3. defective engine controller pcb

Call service 2204

1. poor connection between engine pcb and drum motor Y2. defective drum motor Y3. defective engine controller pcb

Call service 2500


Call service 2600

paper feeder main motor error(option PF645 or PF647)

1. poor connection between engine pcb and option paper feeder main motor2. paper feeder main motor is defective3. defective drive transmission system4. defective engine controller pcb

Call service 2700

1. poor connection between engine pcb and transfer roller lift motor2. transfer roller lift motor is defective3. defective transfer lift home position sensor4. defective engine controller pcb

Call service 2710

1. overload on the waste toner box motor2. defective waste toner box motor3. defective engine controller pcb

Call service 5100

1. charge leakage during main charging2. defective high voltage unit3. deformed terminal contacts on high voltage unit

Call service 5301


eraser lamp C break error

eraser lamp M break error

eraser lamp Y break error

upper fuser heater lamp break

upper fuser thermistor high temperature detection error

upper fuser thermistor break error


Call service 5302


Call service 5303


Call service 5304


Call service 6000

1. upper thermistor incorrectly installed or faulty2. broken upper fixing heater lamp3. upper fuser thermostat cutout triggered4. defective power source pcb or engine controller pcb

Call service 6020


Call service 6030


Call service 6050


lower fuser heater break error

lower fuser thermistor high temperature detection error

lower fuser thermistor break error



fuser unit insertion error

fuser fuse cut error

toner motor K error

Call service 6100

1. lower thermistor incorrectly installed or faulty2. broken lower fixing heater lamp3. lower fuser thermostat cutout triggered4. defective power source pcb or engine controller pcb

Call service 6120


Call service 6130


Call service 6150


Call service 6400

1. poor conection between engine board and power supply2. defective power supply3. defective engine controller pcb

Call service 6410


Call service 6420

1. fixing unit connector inserted incorrectly2. poor contact in the fuser unit connector terminals3. fuser thermistor wire is broken or damaged

Call service 7001

1. defective toner motor K2. defective engine controller pcb

toner motor C error

toner motor M error

toner motor Y error

toner sensor K error

toner sensor C error

toner sensor M error

toner sensor Y error

broken internal thermistor wire

short-circuited internal thermistor wire

toner hopper error (black process unit)

toner hopper error (cyan process unit)

toner hopper error (magenta process unit)

Call service 7002

1. defective toner motor C2. defective engine controller pcb

Call service 7003

1. defective toner motor M2. defective engine controller pcb

Call service 7004

1. defective toner motor Y2. defective engine controller pcb

Call service 7101


Call service 7102


Call service 7103


Call service 7104


Call service 7200

1. broken internal thermistor wire2. defective engine controller pcb

Call service 7210

1. shorted internal thermistor wire2. defective engine controller pcb

Call service 7301

1. black toner container is not installed or not inserted correctly2. defective engine controller pcb

Call service 7302

1. cyan toner container is not installed or not inserted correctly2. defective engine controller pcb

Call service 7303

1. magenta toner container is not installed or not inserted correctly2. defective engine controller pcb

toner hopper error (yellow process unit)

toner ID sensor problem

image density measurement timing problem

colour registration timing error



document finisher paper conveying motor problem

document finisher punch motor problem

document finisher upper paper conveying belt problem

Call service 7304

1. yellow toner container is not installed or not inserted correctly2. defective engine controller pcb

Call service 7600

1. defective toner ID sensors 1 and 22. defective engine controller pcb

Call service 7610


Call service 7620

1. faulty density due to a mechanical cause2. defective engine controller pcb

Call service 7800


Call service 7810


Call service 8010


Call service 8020


Call service 8030

1. upper paper conveying home position sensor makes poor contact2. phase shift of the upper paper conveying belt3. upper conveying home position sensor is faulty4. upper conveying belt motor is faulty5. internal tray not inserted properly

document finisher lower paper conveying belt problem

document finisher main tray problem

document finisher multi job tray problem

document finisher front upper side registration guide problem

document finisher rear upper side registration guide problem

document finisher lower side registration guide problem

Call service 8040

1. lower paper conveying home position sensor makes poor contact2. phase shift of the lower paper conveying belt3. lower conveying home position sensor is faulty4. lower conveying belt motor is faulty5. internal tray not inserted properly

Call service 8140


Call service 8150


Call service 8170


Call service 8180


Call service 8190


document finisher front stapler problem

document finisher front clincher problem

document finisher rear stapler problem

document finisher rear clincher problem

document finisher centerfold unit communication problem

document finisher centerfold unit centering plate problem

Call service 8210


Call service 8220


Call service 8230


Call service 8240


Call service 8300


Call service 8310



Call service 8320


document finisher centerfold blade problem


code ROM checksum error

memory check error


main-engine controller pwbs communication error




Call service 8330


Call service F000


Call service F010

1. defective Code ROM (on-board)2. defective main controller board

Call service F020


Call service F030


Call service F040


Call service F050

Call service F060

Call service F070

POSSIBLE SOLUTIONS


check black process unit connector terminals and repair if needed; replace the black process unit or engine pcb and check for correct operation

check cyan process unit connector terminals and repair if needed; replace the cyan process unit or engine pcb and check for correct operation

check magenta process unit connector terminals and repair if needed; replace the magenta process unit or engine pcb and check for correct operation

check yellow process unit connector terminals and repair if needed; replace the yellow process unit or engine pcb and check for correct operation



check harness connection between main controller board and engine interface board; check DIMM insertion and reseat properly; if same error then replace the engine interface pcb or main controller pcb

check connection between LPH drive pcb and engine pcb and repair or replace if faulty; replace the LPH drive pcb or engine controller pcb and check the operation











check if the bottom plate elevation mechanism is manually working; check for broken gears or couplings; replace the cassette lift motor; replace engine controller pcb and check the operation

check connections on the upper paper feed lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the upper paper feed lift motor or lift limit switch and check the operation

check connections on the middle paper feed lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the middle paper feed lift motor or lift limit switch and check the operation

check connections on the lower paper feed lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the lower paper feed lift motor or lift limit switch and check the operation

check connections on the paper feed lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the paper feed lift motor or lift limit switch and check the operation

check connections on the right deck lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the right deck lift motor or lift limit switch and check the operation

check connections on the left deck lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the left deck lift motor or lift limit switch and check the operation

check connections on the upper paper feed lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the upper paper feed lift motor or lift limit switch and check the operation

check connections on the lower paper feed lift motor and lift limit switch; check for possible broken gears or couplings; check if bottom plate elevation mechanism works smoothly; replace the lower paper feed lift motor or lift limit switch and check the operation

check duplex unit insertion if properly connected; clean the side registration home position sensor and replace if faulty; replace the duplex side registration motor and check the operation; if still same problem then replace the engine controller pcb

check connectors between the developing K/fuser motor and engine pcb and repair or replace if faulty; check for broken gears; replace the developing K/fuser motor and check operation; if still same error then replace the engine controller pcb

check connectors between the developing CMY motor and engine pcb and repair or replace if faulty; check for broken gears; replace the developing CMY motor and check operation; if still same error then replace the engine controller pcb

check connectors between the drum motor K and engine pcb and repair or replace if faulty; check for broken gears; replace the drum motor K and check operation; if still same error then replace the engine controller pcb

check connectors between the drum motor C and engine pcb and repair or replace if faulty; check for broken gears; replace the drum motor C and check operation; if still same error then replace the engine controller pcb

check connectors between the drum motor M and engine pcb and repair or replace if faulty; check for broken gears; replace the drum motor M and check operation; if still same error then replace the engine controller pcb

check connectors between the drum motor Y and engine pcb and repair or replace if faulty; check for broken gears; replace the drum motor Y and check operation; if still same error then replace the engine controller pcb


check connectors between the option paper feeder main motor and engine pcb and repair or replace if faulty; check if option paper feeder main motor rotates smoothly and check for broken gears; replace the option paper feeder main motor and check operation; if still same error then replace engine controller pcb

check connectors between the transfer roller lift motor and engine pcb and repair or replace if faulty; check if transfer roller lift motor rotates smoothly and check for broken gears; replace the transfer roller lift motor or transfer lift home position sensor and check operation; if still same error then replace the engine controller pcb

check for solidified toner on the waste toner box; replace the waste toner box motor and check operation; if still same problem then replace the engine controller pcb

check/clean the main charge corona; check if terminal contacts on high voltage unit are deformed; replace main charge units and check the operation; if same error then replace the high voltage unit





check upper thermistor and thermostat continuity and replace if necessary; check upper heater lamp installation and continuity and replace if broken; if same problem then replace the power source pcb, engine controller pcb or fuser unit assembly and check operation




check lower thermistor and thermostat continuity and replace if necessary; check lower heater lamp installation and continuity and replace if broken; if same problem then replace the power source pcb, engine controller pcb or fuser unit assembly and check operation




check connector continuity between power supply and engine board; check/replace the power supply board or engine controller board and check the operation

check fuser unit if properly inserted; check fuser unit connection and replace if damaged; replace the fuser unit or engine controller board and check the operation

reinsert fuser unit and check connector terminals for correct contacts; check thermistor continuity and replace if damaged or broken; if still same problem then replace the fuser unit or engine controller pcb and check the operation

replace the toner motor K and check operation; if same problem then replace the engine controller pcb

replace the toner motor C and check operation; if same problem then replace the engine controller pcb

replace the toner motor M and check operation; if same problem then replace the engine controller pcb

replace the toner motor Y and check operation; if same problem then replace the engine controller pcb

replace the black process unit and check operation; if same problem then replace the engine controller pcb

replace the cyan process unit and check operation; if same problem then replace the engine controller pcb

replace the magenta process unit and check operation; if same problem then replace the engine controller pcb

replace the yellow process unit and check operation; if same problem then replace the engine controller pcb



check black toner cartridge installation; if same problem then replace engine controller pcb

check cyan toner cartridge installation; if same problem then replace engine controller pcb

check magenta toner cartridge installation; if same problem then replace engine controller pcb

check yellow toner cartridge installation; if same problem then replace engine controller pcb

check the toner ID sensors connector terminals; replace the transfer belt unit and check the operation; if same problem then replace the engine controller pcb


check the drum unit, high voltage unit, developing unit and transfer unit of possible mechanical damage; check if drive unit rotates smoothly; replace the engine controller pcb and check the operation
















check connector on the centerfold unit set switch and repair or replace if faulty; replace the centerfold unit set switch and check operation; if still same error then replace the centerfold unit main pcb or finisher main pcb

check connectors on the side registration guide motor and home position sensor and repair or replace if faulty; replace the side registration guide motor and/or home position sensor and check operation; if still same error then replace the centerfold unit main pcb or finisher main pcb











RETURN TO MAIN MENU




C0420



C1030

C1040

C1100



paper feeder communication error (optional paper feeder)


1. poor contact on the lift motor 1 connector terminals2. lift motor limit switch 1 is faulty3. broken gears or coupling of the lift motor 14. defective lift motor 15. defective feed pcb or engine controller

1. poor contact on the lift motor 2 connector terminals2. lift motor limit switch 2 is faulty3. broken gears or coupling of the lift motor 24. defective lift motor 25. defective feed pcb or engine controller


1. poor contact on the paper feed lift motor 1 connector terminals2. paper feeder lift motor limit switch 1 is faulty3. broken gears or coupling of the paper feed lift motor 14. defective paper feed lift motor 15. defective paper feed main pcb or engine controller


1. poor contact on paper feed lift motor 2 connector terminals2. paper feeder lift motor limit switch 2 is faulty3. broken gears or coupling of the paper feed lift motor 24. defective paper feed lift motor 25. defective paper feed main pcb or engine controller



C1110

C1120

C1130

C1900

C1950 transfer belt unit EEPROM error

C2101 paper feed/developing motor Bk error

C2102 developing motor CMY error




paper feeder left lift position problem(optional 3000 sheet paper feeder)

1. paper feeder left lift doesn't rise properly2. defective paper feed lift switch 23. defective paper feeder lift motor 14. defective paper feeder main pcb

paper feeder right lift position problem(optional 3000 sheet paper feeder)

1. paper feeder right lift doesn't rise properly2. defective paper feed lift switch 13. defective paper feeder lift motor 24. defective paper feeder main pcb

paper feeder EEPROM error(optional paper feeder)

1. poor connection between paper feed main pcb and engine pcb2. defective paper feeder main pcb3. defective engine pcb

1. poor connection between transfer belt unit pcb and engine pcb2. defective transfer belt unit3. defective engine pcb

1. poor connection between engine pcb and paper feed/developing motor BK 2. defective drive transmission system3. defective paper feed/developing motor Bk4. defective engine controller pcb

1. poor connection between engine pcb and developing motor CMY 2. defective drive transmission system3. defective developing motor CMY4. defective engine controller pcb

1. poor connection between engine pcb and motor relay pcb2. defective drum motor K3. defective drive transmission system4. defective motor relay pcb or engine controller pcb





C2400 eject motor error

C2500 MP motor error

C2600

C2810 waste toner motor error

1. poor connection between engine pcb and motor relay pcb2. defective drum motor C3. defective drive transmission system4. defective motor relay pcb or engine controller pcb

1. poor connection between engine pcb and motor relay pcb2. defective drum motor M3. defective drive transmission system4. defective motor relay pcb or engine controller pcb

1. poor connection between engine pcb and motor relay pcb2. defective drum motor Y3. defective drive transmission system4. defective motor relay pcb or engine controller pcb

1. poor connection between engine pcb and fuser motor2. defective fuser motor3. defective drive transmission system4. defective engine controller pcb

1. poor connection between engine pcb and eject motor2. defective eject motor3. defective drive transmission system4. defective engine controller pcb

1. poor connection between engine pcb and MP motor2. defective MP motor3. defective drive transmission system4. defective engine controller pcb

paper feeder paper conveying motor error(option paper feeder unit)

1. poor connection between engine pcb and paper feed main pcb2. defective paper feed paper conveying motor3. defective drive transmission system4. defective paper feed main pcb or engine controller pcb

1. poor connection between engine pcb and waste toner motor2. Defective waste toner motor3. defective drive transmission system4. defective engine controller pcb


C5101 main high voltage Bk error

C5102 main high voltage C error

C5103 main high voltage M error

C5104 main high voltage Y error

C5301 eraser lamp Bk break error




fuser heater 1/2 break

1. poor contact on the home position sensor connector2. defective scanner home position sensor3. defective scanner motor4. defective scanner pcb

1. charger roller unit for BK incorrectly installed2. defective black charge roller unit

1. charger roller unit for C incorrectly installed2. defective cyan charge roller unit

1. charger roller unit for M incorrectly installed2. defective magenta charge roller unit

1. charger roller unit for Y incorrectly installed2. defective yellow charge roller unit





C6000 1. fuser thermistors 1/2 incorrectly installed or faulty2. broken fixing heaters 1/23. fuser thermostat 1 cutout triggered4. defective power source pcb or engine controller pcb


C6020 abnormally high fuser thermistor 1/3 temperature

C6030 fuser thermistor 1/3 break error

C6050 abnormally low fuser thermistor 3 temperature

C6100 fuser heater 3 break

C6120 abnormally high fuser thermistor 2 temperature

C6130 fuser thermistor 2 break error


1. fuser thermistors 1/2 incorrectly installed or faulty2. broken fixing heaters 1/23. fuser thermostat 1 cutout triggered4. defective power source pcb or engine controller pcb



1. broken fixing heaters 1/22. defective power source pcb or engine controller pcb


1. fuser thermistor 2 incorrectly installed or faulty2. defective power source pcb or engine controller pcb


1. poor conection between engine board and power supply2. defective power supply3. defective engine pcb

C7000 toner motor problem

C7101 toner sensor BK error










C7401 developing unit black (K) type mismatch problem

C7402 developing unit cyan (C) type mismatch problem

C7403 developing unit magenta (M) type mismatch problem

1. toner motor connectors makes poor contact2. defective drive transmission system3. defective CMYK toner motors4. defective engine controller pcb











1. black developer unit not installed2. faulty black developer unit3. different type of developing unit is installed

1. cyan developer unit not installed2. faulty cyan developer unit3. different type of developing unit is installed

1. magenta developer unit not installed2. faulty magenta developer unit3. different type of developing unit is installed

C7404 developing unit yellow (Y) type mismatch problem

C7411 drum unit black (K) type mismatch problem

C7412 drum unit cyan (C) type mismatch problem

C7413 drum unit magenta (M) type mismatch problem

C7414 drum unit yellow (Y) type mismatch problem

C7420 transfer belt unit type mismatch problem



C7901 drum BK EEPROM error

C7902 drum C EEPROM error

C7903 drum M EEPROM error

C7904 drum Y EEPROM error

1. yellow developer unit not installed2. faulty yellow developer unit3. different type of developing unit is installed

1. black drum unit not installed2. faulty black drum unit3. different type of developing unit is installed

1. cyan drum unit not installed2. faulty cyan drum unit3. different type of developing unit is installed

1. magenta drum unit not installed2. faulty magenta drum unit3. different type of developing unit is installed

1. yellow drum unit not installed2. faulty yellow drum unit3. different type of developing unit is installed

1. transfer unit not installed2. faulty transfer unit3. different type of transfer unit is installed



1. black drum unit makes poor contact2. defective black drum pcb

1. cyan drum unit makes poor contact2. defective cyan drum pcb

1. magenta drum unit makes poor contact2. defective magenta drum pcb

1. yellow drum unit makes poor contact2. defective yellow drum pcb

C7911 developing unit BK EEPROM error

C7912 developing unit C EEPROM error

C7913 developing unit M EEPROM error

C7914 developing unit Y EEPROM error


C8030 finisher tray upper limit detection problem (option DF730)




C8140

1. black developing unit makes poor contact2. defective black developing unit pcb

1. cyan developing unit makes poor contact2. defective cyan developing unit pcb

1. magenta developing unit makes poor contact2. defective magenta developing unit pcb

1. yellow developing unit makes poor contact2. defective yellow developing unit pcb








C8170

C8180

C8210

C8220 stapler shift motor 2 error (DF710)



C8310

C8320




stapler shift motor 1 error (DF710)stapler problem (DF730)

1. poor contact in the connector terminals2. stapler moving motor 1 is faulty (DF710)3. stapler is blocked by staple or is broken (DF730)4. defective finisher main pcb whichever type installed










C8350




C8500 mailbox communication error (option MT710)

C8510 mailbox drive motor problem (option MT710)


















F000 operation panel PWB communication error

F010 Main PWB checksum error

F020 Memory checksum error

F030 Main PWB system error

F040 Engine PWB communication error

F226 Video output error 1. defective main PWB




1. defective main PWB2. defective operation panel PWB

1. defective main PWB2. corrupted firmware

1. defective expansion memory2. defective main PWB

1. defective main PWB2. corrupted firmware

1. defective main PWB2. defective engine PWB

POSSIBLE SOLUTIONS




check connections on the lift motor 1 and lift limit switch 1; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace lift motor 1 or lift limit switch 1 if faulty; if same error then replace the feed pcb or engine controller pcb

check connections on the lift motor 2 and lift limit switch 2; check for possible broken gears or coupling; swap lift motor or switch with another tray and check operation; replace lift motor 2 or lift limit switch 2 if faulty; if same error then replace the feed pcb or engine controller pcb

check connections on the paper feed lift motor 1 and lift limit switch 1; check for possible broken gears or coupling; replace paper feed lift motor 1 or lift limit switch 1 and check operation; if same error then replace the paper feed main pcb or engine controller pcb

check connections on the paper feed lift motor 2 and lift limit switch 2; check for possible broken gears or coupling; replace paper feed lift motor 2 or lift limit switch 2 and check operation; if same error then replace the paper feed main pcb or engine controller pcb

check connections on the paper feed lift motor 1 and lift limit switch 1; check for possible broken gears or coupling; replace paper feed lift motor 1 or lift limit switch 1 and check operation

check connections on the paper feed lift motor 2 and lift limit switch 2; check for possible broken gears or coupling; replace paper feed lift motor 2 or lift limit switch 2 and check operation



check connection between the paper feed main pcb and engine pcb; replace the paper feed main pcb and check the operation; if still same error then replace the engine pcb

check connection between the transfer belt unit and engine pcb; replace the transfer belt unit and check the operation; if still same error then replace the engine pcb

check connectors between the paper feed/developing motor Bk and engine pcb and repair or replace if faulty; check for broken gears; replace the paper feed/developing motor Bk and check operation; if still same error then replace the engine controller pcb

check connectors between the developing motor CMY and engine pcb and repair or replace if faulty; check for broken gears; replace the developing motor CMY and check operation; if still same error then replace the engine controller pcb

check connectors between the motor relay pcb and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the drum motor K and check operation; if still same error then replace the motor relay pcb or engine controller pcb

check connectors between the motor relay pcb and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the drum motor C and check operation; if still same error then replace the motor relay pcb or engine controller pcb

check connectors between the motor relay pcb and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the drum motor M and check operation; if still same error then replace the motor relay pcb or engine controller pcb

check connectors between the motor relay pcb and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the drum motor Y and check operation; if still same error then replace the motor relay pcb or engine controller pcb

check connectors between the fuser motor and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the fuser motor and check operation; if still same error then replace the engine controller pcb

check connectors between the eject motor and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the eject motor and check operation; if still same error then replace the engine controller pcb

check connectors between the MP motor and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the MP motor and check operation; if still same error then replace the engine controller pcb

check connectors between the paper feed main pcb and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the paper feed paper conveying error and check operation; if still same error then replace the paper feed main pcb or engine controller pcb

check connectors between the waste toner motor and engine pcb and repair or replace if faulty; check for broken gears or couplings; replace the waste toner motor and check operation; if still same error then replace the engine controller pcb

check/clean or replace home position sensor; lubricate scanner railings; replace scanner motor and check operation; if still same error then replace scanner pcb

check charge roller unit installation for black and reseat properly; if same error then replace the black charge roller unit

check charge roller unit installation for cyan and reseat properly; if same error then replace the cyan charge roller unit

check charge roller unit installation for magenta and reseat properly; if same error then replace the magenta charge roller unit

check charge roller unit installation for yellow and reseat properly; if same error then replace the yellow charge roller unit





check fuser thermistors 1/2 and fuser thermostat 1continuity and replace if necessary; check heater lamps 1/2 installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation

check fuser thermistors 1/2 and fuser thermostat 1continuity and replace if necessary; check heater lamps 1/2 installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation

check fuser thermistors 1/3 continuity and replace if necessary; check heater lamps 1/3 installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation

check fuser thermistors 1/3 continuity and replace if necessary; check heater lamps 1/3 installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation

check heater lamps 1/2 installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation

check fuser thermistors 2 and fuser thermostat 2 continuity and replace if necessary; check heater lamp 3 installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation

check fuser thermistors 2 continuity and replace if necessary; if same problem then replace the power source pcb or engine controller pcb and check operation

check fuser thermistors 2 and fuser thermostat 2 continuity and replace if necessary; check heater lamp 3 installation and continuity and replace if broken; if same problem then replace the power source pcb or engine controller pcb and check operation


check for visual damage on the gears and couplers; run Sim 135 and if the toner motor doesn't work then replace the toner mootor for CMYK respectively; If still same error then replace the engine controller pcb and check the operation

replace the black developer unit and check operation; if same problem then replace the engine controller pcb

replace the cyan developer unit and check operation; if same problem then replace the engine controller pcb

replace the magenta developer unit and check operation; if same problem then replace the engine controller pcb

replace the yellow developer unit and check operation; if same problem then replace the engine controller pcb







check black developer unit insertion and replace if faulty; install the correct dev unit

check cyan developer unit insertion and replace if faulty; install the correct dev unit

check magenta developer unit insertion and replace if faulty; install the correct dev unit

check black drum unit insertion and replace if faulty; install the correct drum unit

check cyan drum unit insertion and replace if faulty; install the correct drum unit

check yellow drum unit insertion and replace if faulty; install the correct drum unit

check yellow developer unit insertion and replace if faulty; install the correct dev unit

check magenta drum unit insertion and replace if faulty; install the correct drum unit

check transfer unit insertion and replace the unit if faulty; install the correct transfer unit



check the black drum unit installation; replace the black drum unit and check the operation

check the cyan drum unit installation; replace the cyan drum unit and check the operation

check the magenta drum unit installation; replace the magenta drum unit and check the operation

check the yellow drum unit installation; replace the yellow drum unit and check the operation

check the black developing unit installation; replace the black developing unit and check the operation

check the cyan developing unit installation; replace the cyan developing unit and check the operation

check the magenta developing unit installation; replace the magenta developing unit and check the operation

check the yellow developing unit installation; replace the yellow developing unit and check the operation






check the connectors and reseat them; For DF710, replace the main tray motor or the main tray upper limit switch; replace the finisher main pcb and check the operation; for the DF-730, replace the tray elevation motor or the tray elevation upper/lower sensors; replace the finisher main pcb and check the operation

check all the connections applicable for each type finisher; replace side registration motor 1, adjustment motor, or front side registration motor if faulty; check/replace the adjustment home position sensor if faulty. replace the finisher main pcb for the type of finisher attached and check the operation

check all the connections applicable for each type finisher; replace side registration motor 2 if faulty; replace the finisher main pcb and check the operation

check all the connections applicable for each type finisher; replace stapler moving motor 1 if faulty; check for possible blocked staples on the stapler unit and replace if the stapler unit is broken; replace the finisher main pcb for the type of finisher attached and check the operation

check stapler moving motor 2 connection; replace stapler moving motor 2 if faulty; check for possible blocked staples on the stapler unit and replace if the stapler unit is broken; replace the finisher main pcb and check the operation

check stapler motor connector terminals; replace stapler motor or finisher main pcb and check operation

check connection between the centerfold unit and finisher; check the centerfold unit set switch; replace the centerfold unit main pcb or finisher main pcb and check the operation


check connection in the paper conveying belt motors 1 and 2; replace the paper conveying belt motors 1 or 2 if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation


check connection in the blade motor and replace blade motor if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation

check connection in the centerfold staple motor; replace the centerfold staple motor if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation


check connection in the centerfold main motor; replace the centerfold main motor if faulty; replace the centerfold unit main pcb or finisher main pcb and check the operation

check connection in the paper entry sensor and check for possible blockage by cleaning it; replace the paper entry sensor if needed; replace the finisher main pcb and check the operation

check connection between mailbox and finisher; replace the mailbox main pcb or finisher main pcb and check the operation

check connection in the mailbox drive motor; replace the mailbox drive motor if faulty; replace the mailbox main pcb or finisher main pcb and check the operation

check finisher main pcb connector terminals; replace the main pcb and check the operation




upload firmware and check for proper operation; replace main PWB if needed

upload firmware and check for proper operation; replace main PWB if needed

replace main PWB and check for correct operation

check punch main pcb connector terminals; replace the punch main pcb or finisher main pcb and check the operation

check mailbox main pcb connector terminals; replace the mailbox main pcb or finisher main pcb and check the operation

check centerfold unit main pcb connector terminals; replace the centerfold unit main pcb or finisher main pcb and check the operation

replace either main PWB or operation panel PWB and check operation; check harness connection

re-seat expansion memory and replace if faulty; replace main PWB and check for proper operation

check connection between main PWB and engine PWB; replace either main PWB or engine PWB and check for proper operation

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Kyocera Service Error Codes Summary