Leadership Skills VN

1Bien soan: Nguyen Duy Long & Luu Truong Van

PHT TRIN CC K NNG LNH OTRONG QUN L D N

Nguyn Duy Long, Th.S. & Luu Truong Van, Th.S.

05/2004


Ni Dung Trnh By

S Lnh o l g? Cc nh lnh o lm g? Cc k nng chnh ca lnh o Cc cch pht trin cc k nng lnh o


Cc Thc Tin Ngy Nay

Kinh t th trng v s cnh tranh ton cu angto ra nhng thay i trong tt c cc kha cnh cax hi chng ta- Doanh nghip- Chnh ph- Gio dc- Chm sc sc khe

Khch hng/ch u t i hi nhiu hn Chng ta phi thay i cch lm vic v qun l

- Tt c cc kha cnh ca cc t chc chng ta- Tt c cc qui trnh chng ta dng thc hin

cng vic.


Chng Ta Sng Trong K Nguyn Mi

Mu hnh (paradigm) c - Mt cng vic- n lm vic, lm cng vic ca bn v tr v nh

Mu hnh mi Chng ta c hai cng vic- Thc hin (do) cng vic ca bn- Ci tin (improve) cch bn thc hic cng vic

Vn chnh yu- Lm th no cn bng gia hai khi lng cng

vic Thc Hin v Ci Tin


Cc Nh Lnh o Gip Chng Ta C Nhng Thayi Cn Thit?

Cc nh lnh o gip mt nhm ngichuyn t mu hnh c sang mu hnh khc

Lnh o (eadershipngh thutkhin ai lm g m bn mun v bn mun thchin n

wightisenhower


Cc Loi Nh Lnh o

Chnh tr (Political) Qun s (Military) Doanh nghip (Business) Hc thut (Academic) Tn gio (Religious) Th thao (Sports) V nhiu na


S Thay i oi Hi C Trong Lnh o v Qun L

LnhLnh oo Chuyn gia cc

mu hnh Lm ng vic To ra nhng tin

b Lnh o v pht

trin con ngi

QunQun LL Lm vic bn trong

mt mu hnh Lm vic ng Nm gi cc li ch Qun l cc qui

trnh


Chng Ta Cn C Lnh o v Qun L

Lnh o Con Ngi Hng dn Truyn t Ti nguyn Hun luyn (coach) Cng c

Qun LCc Qui Trnh

Khch hng hnh phc

Phn hi (Feedback)- Ci g ang hot ng?- Cn lm khc i?

Qui trnh tt s phc v khch hng tt


Thi Gian Cho Cng Vic Thc Hin v Ci Tin

Lnh o Qun LVai Tr Cng vic Ci Tin Thc HinBan Gim c 90 10Nh Qun L 70 30Nhn Vin Khc 30 70

10

Bien soan: Nguyen Duy Long & Luu Truong Van

Nh Lnh o Lm G?

a ra Phng Hng Chng ta s u? Truyn t

- Ti Sao v Li ch ca Phng Hng Lm cho c th (Enable), hun luyn (Coach) v

khuyn bo (Counsel) Nhn nhn kt qu v cng c hnh vi nh mong

mun (Desired Behavior)

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a Ra Phng Hng - Ch ra con ng

Vin Cnh (Vision) - S thnh cng s nh th no Cc Mc Tiu (Objectives) Chng ta s chin thng

nh th no ch (Goals) Bao nhiu v khi no Cc chin lc (Strategies) Chng ta s tp trung voiu g

Cc sng kin (Initiatives) Cc d n c th m chngta s lm

12


Truyn t Phng HngTo S Hiu Bit v Hy Vng

Phng hng chng ta ang theo ui Cc Li ch m chng ta mong i t c Tin trnh thc hin - Kt qu t c n hm nay S truyn t nn r rng, sc tch, v lin tc S dng nhiu loi hnh truyn ti

- Con ngi tham gia v x l thng tin theo nhngcch khc nhau

13


Lm Cho C Th - To nhng con ngicho s thnh cng

Cung cp ti nguyn con ngi, thi gian, $$$ o to xy dng nhng k nng cn thit ra cc phng php hon thnh cng vicc giao

Xo b cc ro cn, vng mc Hun luyn v khuyn gii

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Nhn Nhn v Cng Ca con ngi lm vic ng

Nhn nhn nhng thnh tu v kt qu t c- Cc phn thng tinh thn- Cc phn thng ti chnh

Cng c hnh vi mong mun- a con ngi lm cc vic ng

Con ngi mun v cn c phn hi- Ti ang lm vic nh th no?

Phn hi l rt cn thit cho s tin b Cng c then cht - s xem xt ca cp qun l

15


Nh Lnh o Lnh o Con Ngi

a ra phng hng (Provide Direction) -- NhNh lnhlnh oo chch rara con con ngng

Truyn t (Communicate) -- NhNh lnhlnh oo phtpht trintrin ss hiuhiu bitbit vv hyhy vngvng

Lm cho c th, hun luyn, khuyn gii v cung cp tinguyn

-- NhNh lnhlnh oo toto dngdng con con ngngii chocho ss thnhthnh cngcng Nhn nhn kt qu v cng c hnh vi nh mong mun

-- NhNh lnhlnh oo aa con con ngngii lmlm vicvic ngng

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Cc K Nng Lnh o Ch Yu

S nhy bn Suy ngh theo qui trnh v h thng Hoch nh v pht trin chin lc Xy dng cc bn lin quan (Stakeholder) S truyn t Xem xt v hng dn Cc phng php ci tin Hc cch i ph vi s nng ng ca nhm Thit k v to khng kh thoi mi cho cuc hp Hoch nh v qun l d n Hiu c cc hnh vi con ngi

17


Cc Kiu Hnh Vi

Phn ng(Reactive)

C mc ch

Ci Ti(Ego)

V tc dngQu nhiu chi phMt nhiu thi gian

Ti c th lm cho n ctc dngiu ny c th tt cho ti

iu ny s tt cho chng taChng ta hy bt u

S Chp Nhn Tng Mi

Thi Gian

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Vn hnh cc cuc hp hiu qu Mc ch cuc hp c xc nh r rng, cc kt qu

mong mun, lch trnh v cc vai tr Cc vai tr trong cuc hp

- Nh lnh o (Leader) Vn hnh cuc hp- Ngi ng vin (Facilitator) Gip c nhm iu

khin cuc hp- Ngi ghi chp (Scribe) Nm bt cc kin v vn trn cc biu nhm tp trung vo cc cng vic nh v nhng vn trng tm- Ngi ghi ch (Note Taker) Chun b cc bin bn

cuc hp- Ngi kim sot thi gian (Timekeeper) Theo doi

thi gian cuc hp

19


Cc Vai Tr Trong Cuc Hp

Ngi ghi chpNgi lnh o cuc hp

Ngi ng vin

Ngi ghi chNgi kim sot thi gian

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Nhng iu Khng ng V Lnh o

S lnh o l mt k nng him c Cc nh lnh o l bm sinh Cc nh lnh o l c sc thu ht (charismatic) S lnh o ch tn ti cp cao ca mt t chc

21


Nhng Thay i C Nhn L Cn Thit

S in r (Insanity)- Lm nhng iu ging nhau nhng mong i

cc kt qu cao hn Nu bn khng th thay i suy ngh th bn

khng th thay i bt c iu g (If You Cant Change Your Mind You Cant Change Anything)

Nhng ai ma tht bi trong vic p ng li mtth gii ang thay i th s c tm nh hng thn

22


Pht Trin Cc K Nng Lnh o

c sch bo Tham gia cc kha hc Tho lun ch ny vi cc ng nghip Thc hnh, thc hnh v thc hnh, ..

23


Ti C Th Thnh Cng?

ng nghi ng rng mt nhm nh ca nhng ngiy tm huyt c th thay i th gii. S tht, lcch duy nht m chng ta tng chng kin.

Never doubt that a small group of committed people can change the World. Indeed, it is the only thing that ever has

Margaret Mead

PHT TRIN CC K NNG LNH OTRONG QUN L D NNguyn Duy Long, Th.S. & Luu Truong Van, Th.S.Ni Dung Trnh ByCc Thc Tin Ngy NayChng Ta Sng Trong K Nguyn MiCc Nh Lnh o Gip Chng Ta C Nhng Thay i Cn Thit?Cc Loi Nh Lnh oS Thay i oi Hi C Trong Lnh o v Qun LChng Ta Cn C Lnh o v Qun LThi Gian Cho Cng Vic Thc Hin v Ci TinNh Lnh o Lm G?a Ra Phng Hng - Ch ra con ngTruyn t Phng HngTo S Hiu Bit v Hy VngLm Cho C Th - To nhng con ngi cho s thnh cngNhn Nhn v Cng Ca con ngi lm vic ngNh Lnh o Lnh o Con NgiCc K Nng Lnh o Ch YuCc Kiu Hnh ViVn hnh cc cuc hp hiu quCc Vai Tr Trong Cuc HpNhng iu Khng ng V Lnh oNhng Thay i C Nhn L Cn Thit Pht Trin Cc K Nng Lnh oTi C Th Thnh Cng?

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Leadership Skills VN