Lesson 8: Office Procedures (SOP) ?· to OFFICE PROCEDURES. ... Lesson 8: Office Procedures (SOP) (18-25… page 1
Lesson 8: Office Procedures (SOP) ?· to OFFICE PROCEDURES. ... Lesson 8: Office Procedures (SOP) (18-25… page 2
Lesson 8: Office Procedures (SOP) ?· to OFFICE PROCEDURES. ... Lesson 8: Office Procedures (SOP) (18-25… page 3
Lesson 8: Office Procedures (SOP) ?· to OFFICE PROCEDURES. ... Lesson 8: Office Procedures (SOP) (18-25… page 4
Lesson 8: Office Procedures (SOP) ?· to OFFICE PROCEDURES. ... Lesson 8: Office Procedures (SOP) (18-25… page 5

Lesson 8: Office Procedures (SOP) ?· to OFFICE PROCEDURES. ... Lesson 8: Office Procedures (SOP) (18-25…

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Page 1 RareJob, Inc. All Rights Reserved

TOEIC Intermediate/Advanced Reviewer (Reading and Listening)

Today, you will practice your Reading and Listening Skills as you study texts related

to OFFICE PROCEDURES.

Main Topic 1: Business Introductions

Lesson 8: Office Procedures (SOP) (18-25 minutes)

I. READING

Exercise 1: Whats missing? (5-6 minutes)

Read the following MEMO carefully. Choose the best word that would fill in the blanks.

MEMORANDUM

To: All employees

From: Lance Smith

Chief Operations Officer

Date: April 18, 2008

Subject: Cost cutting measures

Due to the recent economic downturn that our country is experiencing, we are enforcing a few cost-

cutting ___________ to deal with the situation.

1.a. measured

b. measuring

c. measurement

d. measures

The changes in policies are as follows:

1) Paid overtime will be limited to a maximum of 3hours per week for each employee. Furthermore, overtime is subject to the approval of your respective supervisors.

2) To avoid _________ employees, we are enforcing 4-day work weeks instead of the usual 2.a. removing

b. eradicating

c. laying-off

d. eliminating

5-day work weeks. This means that some employees will work from Monday to Thursday, while

others will work from Tuesday to Friday. For your respective schedules, please consult your

supervisors.

3) Working on weekends is strictly not allowed unless approved by your supervisor.

Please take note that all these policies are strictly being implemented. Noncompliance is subject to

disciplinary action. For concerns regarding changes in policies, please direct _______ to the human

resources department. 3.a. us

b. them

c. it

d. all

Page 2 RareJob, Inc. All Rights Reserved

TOEIC Intermediate/Advanced Reviewer (Reading and Listening)

Exercise 2: Reading Check-up (3-4 minutes)

Answer the following questions based on the previous text.

1. Why is the company enforcing cost cutting measures?

2. What will happen if the employees do not comply with the new policies?

Exercise 3: Compare and Connect (3-5 minutes)

Read the following SCHEDULE and try to answer the questions that follow.

Schedule for Operations Team

Sunday No employees

Monday Technical Support Manager (1) Technical Support Team

Tuesday Technical Support Manager (1) Technical Support Team Customer Support Manager (1) Customer Support Team

Wednesday Technical Support Manager (1)

Technical Support Team Customer Support Manager (1) Customer Support Team

Thursday Technical Support Manager (1)

Technical Support Team Customer Support Manager (1) Customer Support Team

Friday Customer Support Manager (1)

Customer Support Team

Saturday No employees

Questions:

1. How many days does each team work in a week?

2. How many managers are available on Mondays and Fridays? How about from

Tuesdays to Thursdays?

3. What will happen if the employees follow the schedule?

Page 3 RareJob, Inc. All Rights Reserved

TOEIC Intermediate/Advanced Reviewer (Reading and Listening)

II. LISTENING (1-2 minutes)

Exercise 1: Whats in the photo?

Study the following picture carefully. Then listen to the audio clip that follows.

Question: Which of the following statement is true about the picture?

Exercise 2: Fill in the details (3-4 minutes)

Listen to the following audio clip once then try to answer the exercises that follow.

AUDIO 1

AUDIO 2

cdn.rarejob.com/material/intermediate/toeic/audio/TOEIC2mc_008.mp3

cdn.rarejob.com/material/intermediate/toeic/audio/TOEIC2convo_008.mp3

http://cdn.rarejob.com/material/intermediate/toeic/audio/TOEIC2mc_008.mp3http://cdn.rarejob.com/material/intermediate/toeic/audio/TOEIC2convo_008.mp3

Page 4 RareJob, Inc. All Rights Reserved

TOEIC Intermediate/Advanced Reviewer (Reading and Listening)

Read the following sentences carefully. Try to supply the missing word or phrase based on the

listening clip.

1. Before I introduce you to the team, let us first discuss some of the company

________ that you have to remember.

2. We _______ all our employees to be fluent in English

3. Our company has a very _______ environment

CHOICES:

Exercise 3: Answering Questions (3-4 minutes)

Read the following questions about the audio clip then choose the best answer from the four

choices. You may opt to listen to the clip one more time with your tutor.

1. What type of company will Ms. Anderson work for?

a. local

b. multinational

c. industrial

d. corporation

2. How many years has Ms. Anderson been speaking English?

a. less than a year

b. less than 5 years

c. for 5 years

d. more than 5 years

3. How many employees are required to speak English?

a. Only employees that have a high position.

b. Only employees that are from foreign countries.

c. Almost all employees need to speak in English.

d. All employees are required to speak in English.

4. What are strictly being enforced in the company?

a. rules

b. deadlines

c. policies

d. schedule

deadlines policies fast paced require

Page 5 RareJob, Inc. All Rights Reserved

TOEIC Intermediate/Advanced Reviewer (Reading and Listening)

5. What did the manager read that made her think Ms. Anderson would be able to adapt

to the company easily?

a. Ms. Andersons resume

b. Ms. Andersons yearbook

c. Ms. Andersons portfolio

d. Ms. Andersons diploma