Communication is Everything

and..everythingcommunicates

The Way It Was

The Way It Is

Where It’s Headed

?

Where It’s Headed

“The best way to predict the future is to create it.”

Today-Expectations are High

The Power of NiceManage Expectation

The preschool teacher must become a master of good communications-

Posit i ve Interact ions with small children requires

haveing the tools and techniques to handle both

their emotional and physical needs.

You must be fun and

creat ive and st il l be

responsible for

developing guidelines

and cult i vat ing

discipline procedures.

YOU are responsible for

monitoring and

supervising children

Preschool teachers must have the mandatory attributes of excellent communications, analytical and problem solving skills, love of children, excellent supervisory skills, stress

management, teaching skills and great listening skills

You are the bridge between the parent and the child-

Think about someone you enjoy

communicating with-

What is it that they do that

makes the experience pleasant?

Listening

How we l l do you l i s ten?

Enganged Listening Leads to:

-more open to new ideas-better communications with others-providing better customer service-quicker understanding to change-better constructive conflict resolution-success

Did You Know...

Listening is a critical and fundamental skill in communications

Good listeners are able to capitalize on the synergy of ideas from other people- like today

Good listeners areable to understand the important issues, facts and content and incorporate them to improve problem

solving and make quality decisions.

Did You Know...

Interrupt

Finish your sentences

Tune out those we don’t like

Insert our own agenda and solutions

Misinterpret non-verbal signals

The no-no’s

Engaged listening requires understanding

what someone is saying with their gestures,

eye contact and tone of voice as well as their

words.

Did You Know...

We gather more information from tone of voice and non-verbal expressions

than from actual words.

Several research studies on listening have concluded that less than 30% of the meaning

comes from the actual words.

Did You Know...

Negative- low energy level, appears bored, downcast eyes, stiff gestures, flat expression, no smile

What we see

Positive +high energy enthusiastic movements, eye contact,

open gestures, smiling

Negative-flat tone, no variation in pitch, volume very soft or too loudAnger Abruptness

What we hear

Positive+ emphasizes important words or points, varies level and pitch of voice, uses appropriate volume

Negative-words don’t relate to subject, convey negative feeling, are jazy and hard to follow

Positive-use words appropriate to the subject, words describe a positive or neutral viewpoint, are clear and descriptive

Use of Words

Intention vs. Impact

Stay focused on what the other person has to say and then think about it- before

you speak

Let others give you the final thought in a conversation.