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Mahmoud A. A. Mahmoud
Technical and Network Support
Mobile 056364465 E- mail [email protected] \ [email protected]
Objective:
To establish a bright and challenging career in the field of Information Technology in a suitable
position. To be associated with a growing organization that will help in my professional growth and
provide me an opportunity to further enhance my competence and with my dedication and
professional excellence bring a marked difference in the Organization in which I work.
Academic Qualification:
B.Sc. on Administrative Information Systems from Ain-Shams University, Egypt in 2008.
Academic Projects:
Graduation project was the creation of a website for the sale of mobile phones
Experience:
IT Service Desk Officer
Alkhorayef Group of Companies March 2011- January 2016
- installing and configuring computer hardware operating systems and applications.
- monitoring and maintaining computer systems and networks.
- talking staff or clients through a series of actions, either face-to-face or over the telephone, to help
set up systems or resolve issues.
- troubleshooting system and network problems and diagnosing and solving hardware or software
faults, replacing parts as required.
- providing support, including procedural documentation and relevant reports.
- following diagrams and written instructions to repair a fault or set up a system.
- Supporting the roll-out of new applications.
- setting up new users' accounts and profiles and dealing with password issues.
IT Service Desk Manager
Alkhorayef Printing Solutions January 2016 - Till Now
- installing and configuring computer hardware operating systems and applications.
- monitoring and maintaining computer systems and networks.
- talking staff or clients through a series of actions, either face-to-face or over the telephone, to
help set up systems or resolve issues.
- troubleshooting system and network problems and diagnosing and solving hardware or
software faults, replacing parts as required.
- providing support, including procedural documentation and relevant reports.
- following diagrams and written instructions to repair a fault or set up a system.
- Supporting the roll-out of new applications.
- setting up new users' accounts and profiles and dealing with password issues.
- Responsible for Installation and Service of HP Design jet Production Printers (T and Z serie)
Personal Attributes:
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keep attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure Environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
More Skills:
• An ability to assess each customer/employee's IT knowledge levels.
• Ability to deal with difficult callers.
• Logical thinker.
• Good analytical and problem solving skills.
• Up-to-date technical knowledge.
• An in depth understanding of the software and equipment your customers/employees are using.
• Good interpersonal and customer care skills.
• Good accurate records keeping.
PERSONAL PROFILE:
Age and Date of Birth: - 30, 11 August 1986
Gender: - Male
Marital Status: - Married
Nationality: - Egyptian
Present Residence: - Riyadh
Languages known: - Arabic and English
Iqama Status: - Valid & Transferrable
DECLERATION:
I Mahmoud A. A. Mahmoud hereby declare that the information furnished above is true to
the best of my knowledge and belief.
(Mahmoud A. A. Mahmoud)
