Weekly

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1WK               SERVER01

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2WK                SERVER02

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3WK                     VIDEO

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4WK                 SERVER03

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5WK                  SERVER04

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        Weekly Maintenance   Jan   Feb   Mar   Apr   May   Jul   Aug   Sep   Oct   Nov     YEAR_____

✔ for pass/complete X for fail

1. Verify virus software is up to date

2. Check event log for errors

3. Check Hard Drive free space (Should be more than 100gb)

4. Make sure system backups are running

5. Review Task Manager

6. Check Hard drive health (NO RED MARKS IN STATUS)

✔ for pass/complete X for fail

1. Verify virus software is up to date

2. Check event log for errors

3. Check Hard Drive free space

4. Make sure system backups are running

5. Review Task Manager

6. Check Hard drive health (NO RED MARKS)

✔ for pass/complete X for fail

1. Verify virus software is up to date

2. Check event log for errors

3. Check Hard Drive free space

4. Make sure monitoring is turned on

5. Make sure all camera's are working properly

6. Review Task Manager

✔ for pass/complete X for fail

1. Verify virus software is up to date

2. Check event log for errors

3. Check Hard Drive free space

4. Reset any hanging RDP sessions

5. Review Task Manager

6. Make sure Posting and Collection are working

✔ for pass/complete X for fail

1. Verify virus software is up to date

2. Check event log for errors

3. Check Hard Drive free space

4. Make sure system backups are running

5. Clean up Temp directory

6. Review Task Manager

7. Check Hard drive health (NO RED MARKS)

Weekly

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  Jan   Feb   Mar   Apr   May   Jul   Aug   Sep   Oct   Nov     YEAR_____

Bi-Annual

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1BI                                                   SERVER01

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2BI                                                  SERVER02

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3BI                                                  SERVER03

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4BI                                                    SERVER04

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5BI                                                       VIDEO

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June Maintenance     YEAR_______            ✔ for pass/complete           X for fail

1. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up

2. Defrag(Should be less than 14 %)

3. Run a registry repair tool for broken links

4. Check for unwanted startup programs

5. Verify only the services that need to be running are running

6. Check the computer for Network connectivity, no dropped pings

7. Remove any unwanted user accounts

8. Verify user mailboxes are not to big (Try to keep them under 1 Gb)

9. Verify screen savers are on

1. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up

2. Defrag

3. Run a registry repair tool for broken links

4. Check for unwanted startup programs

5. Verify only the services that need to be running are running

6. Check the computer for Network connectivity, no dropped pings

7. Verify screen savers are on

1. Defrag

2. Check for unwanted startup programs

3. Verify only the services that need to be running are running

4. Clean up Temp directory

5. Check the computer for Network connectivity, no dropped pings

1. Make sure the users profile is not too big

2. Check with users about any problems they may be having

3. Check for unwanted startup programs

4. Verify only the services that need to be running are running

5. Check the computer for Network connectivity, no dropped pings

6. Verify screen savers are on

7. Defrag

8. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up

9. Make Image of the server and apply it to the old Barcode server

1. Defrag

2. Check for unwanted startup programs

3. Verify only the services that need to be running are running

4. Check the computer for Network connectivity, no dropped pings

Annual

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December Maintenance     YEAR_______                                 ✔ for pass/complete             X for fail

1. Verify virus software is up to date 1. Verify virus software is up to date

2. Check event log for errors 2. Check event log for errors

3. Check Hard Drive free space(Should be more than 100gb) 3. Check Hard Drive free space

4. Make sure system backups are running (Check Mozy for errors) 4. Reset any hanging RDP sessions

5. Review Task Manager 5. Review Task Manager

6. Check Hard drive health(No red marks in status) 6. Make sure Posting and Collection are working

7. Memory Usage (Try to stay less than the halfway mark) 7. Memory Usage

8. Uninstall any unused software 8. Uninstall any unused software

9. Processor Usage (Processor should not be averaging more than 10% usage) 9. Processor Usage

10. Verify the asset tag is still readable 10. Verify the asset tag is still readable

11. Check for license compliance 11. Check for license compliance

12. Run Hardware diagnostics 12. Run Hardware diagnostics

13. Run Performance monitor to check for potential bottlenecks 13. Run Performance monitor to check for potential bottlenecks

14. Make sure server rack is wired and labeled properly 14. Make sure the users profile is not too big

15. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up 15. Check with users about any problems they may be having

16. Defrag (Should be less than 14%) 16. Check for unwanted startup programs

17. Run a registry repair tool for broken links 17. Verify only the services that need to be running are running

18. Check for unwanted startup programs 18. Check the computer for Network connectivity, no dropped pings

19. Verify only the services that need to be running are running 19. Verify screen savers are on

20. Check the computer for Network connectivity, no dropped pings 20. Defrag

21. Remove any unwanted user accounts 21. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up

22. Verify user mailboxes are not to big (Should be less than 1gb) 22. Make Image of the server and apply it to the old Barcode server

23. Verify screen savers are on

1. Verify virus software is up to date 1. Verify virus software is up to date

2. Check event log for errors 2. Check event log for errors

3. Check Hard Drive free space 3. Check Hard Drive free space

4. Make sure system backups are running 4. Make sure system backups are running

5. Review Task Manager 5. Review Task Manager

6. Check Hard drive health 6. Check Hard drive health

7. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up 7. Memory Usage

8. Defrag 8. Processor Usage

9. Run a registry repair tool for broken links 9. Verify the asset tag is still readable

10. Check for unwanted startup programs 10. Run Hardware diagnostics

11. Verify only the services that need to be running are running 11. Run Performance monitor to check for potential bottlenecks

12. Check the computer for Network connectivity, no dropped pings 12. Check for license compliance

13. Verify screen savers are on 13. Uninstall any unused software

14. Memory Usage 14. Defrag

15. Uninstall any unused software 15. Check for unwanted startup programs

16. Processor Usage 16. Verify only the services that need to be running are running

17. Verify the asset tag is still readable 17. Check the computer for Network connectivity, no dropped pings

18. Check for license compliance 18. Clean up Temp directory

19. Run Hardware diagnostics

20. Run Performance monitor to check for potential bottlenecks

1. Verify virus software is up to date

2. Check event log for errors

3. Check Hard Drive free space

4. Make sure monitoring is turned on

5. Make sure all camera's are working properly

6. Review Task Manager

7. Memory Usage

8. Processor Usage

9. Verify the asset tag is still readable

10. Run Hardware diagnostics

11. Defrag

12. Check for unwanted startup programs

13. Verify only the services that need to be running are running

14. Check the computer for Network connectivity, no dropped pings

Maint Failures

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 Items that failed during maintenanceDate Problem/Error

1WK, 6 11/04/10 The raid array shows the battery failing

Task Description  Example: If you found a problem with the hard drives on SERVER01 during weekly maintence in the first week of Nov, 2010 it would look like the following...

Maint Failures

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Maint Failures

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 Items that failed during maintenance

Replaced the battery

Resolution           X for no resolution yet If you found a problem with the hard drives on SERVER01 during weekly maintence in the first week of Nov, 2010 it would look like the following...

Maint Failures

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Maint How To's

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                                                                      How to perform server maintenanceWeeklyTasks

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                                                                      How to perform server maintenanceWeekly

1WK SERVER01

2WK SERVER02

3WK VIDEO

4WK SERVER03

5WK SERVER04

Bi-Annual1BI SERVER01

Maint How To's

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2BI SERVER02

3BI SERVER04

4BI SERVER03

5BI VIDEO

Annual1AN SERVER01

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2AN SERVER02

3AN SERVER04

Maint How To's

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4AN SERVER03

5AN VIDEO

Problem-Resolution

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Problem­Resolutions

Date Situation

8/27/2010 SERVER03

8/7/2007 SERVER01 N/A

2/26/2007 SERVER01 N/A

11/17/10 SERVER01 N/A

12/8/2010 SERVER02 N/A

User/ Station

Error Message

Time out…Address

After a power failure, the time clocks kept showing time out address in Barcode collection. Rebooting the server multiple times did not help. All the lights in the

Tim1b were on. Wires were tight.

Unable to connect VPN Client, client received a bad IP Address from the server.

Lost INTERNET connection due to Bell issues.Connection was restored over the weekend.

On Monday morning we could not connect to the internet from workstation or Server.

Sysvol & netlogon not shared. You could see this by running the “netdiag” cmd. Client computers could not connect to the network. They could connect to the shares based on IPADDRESS.

Mozy is not backing up. Everytime it starts, it kills the Volume Shadow copy and Software shadow copy

services

Problem-Resolution

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12/13/2010 SERVER01Could not open Domain Group policy. Had event ID's

1030 and 1058

Problem-Resolution

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Problem-Resolution

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Problem-Resolution

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Problem-Resolution

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Problem-Resolution

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Problem-Resolution

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Problem-Resolution

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Problem-Resolution

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Problem­Resolutions

Resolution

Installed the next version of Mozy

This may have been a time issue. Maybe we didn't wait long enough. It started working after we moved one

clock in the server room. The clock we moved was in gunarm. It was address 71. It seemed like when we Unplugged it, turn collection on, then plugged it in, collection off then on... The clocks started working.

Go into routing and remote access, right click on SERVER01, select IP, input IP Addresses to assign from

X.X.X.X-X.X.X.X. Also Change the DHCP Scope from X.X.X.X-X.X.X.X so there is no IP Conflict.

Turned off Windows firewall via services and the internet worked if you

set IE to go through SERVER01 proxy.Could not connect to external Pop3 servers (Korea,

Japan)Could not ping internet from workstations (could ping

from SERVER01)Windows firewall back on (service) and life is good!

Since there was only 1 DC, we disabled the ntfrs service, Made the following changes on the registry :HKLM\SYSTEM\CCS\Services\NtFrs\Parameters\Backup/restore\Process at startup. (Burflag) ....Changed the value to D4

Restarted Ntfrs service, Restarted the netlogon service

Problem-Resolution

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Ran the command dfsutil /PurgeMupCache

2) Restarted the netlogon service.

3) Client machines were able to join to the domain.

Problem-Resolution

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Problem-Resolution

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Problem-Resolution

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Problem-Resolution

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Problem-Resolution

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Problem-Resolution

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Problem-Resolution

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Important Numbers/InformationCategory Contact Phone Email

Blackberry Marcie CliffordRyan

Security Confidence Matt CorneyMade2ManageMozy backups

Microsoft Support (Critical)Trend Micro

HP

Important Numbers/InformationWebsite Notes

                                       How to perform server maintenanceSERVER IMAGE CREATION DATE IMAGE LOCATION SOFTWARESERVER01 11/6/2010 USB (Images) Apricorn

SERVER02 11/13/2010 USB (Images) Apricorn

SERVER03 11/6/2010 USB (Images) DriveImageXML

                                       How to perform server maintenanceCHANGES MADE AFTER IMAGE

Upgraded Trend Micro to version 7.0Changed registry value “Blurflags” to “D4”

Updated Mozy pro client to next versionInstall various critical updates from Trend Micro

Reinstalled Trend Micro client

Reinstalled Trend Micro client