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S U M B E R K E P U S TA K A A N : W W W . K U R O S K I . N E T / D A 2 0 1 / DI S A S T E R R E C O V E R Y / C H A P T E R % 2 0 0 1 . P P T
MEMAHAMI TENTANG DR DENGAN--
Mengembangkan filosofi pemulihan bencana
Jelaskan prinsip-prinsip dasar perencanaan pemulihan bencana
Jelaskan dan membangun kesinambungan bisnis dan pemulihan bencana fungsi
Memahami langkah-langkah perencanaan pemulihan bencana
Memahami peran TI dan manajemen jaringan dalam pemulihan bencana
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S U M B E R K E P U S TA K A A N : W W W . K U R O S K I . N E T / D A 2 0 1 / DI S A S T E R R E C O V E R Y / C H A P T E R % 2 0 0 1 . P P T
BENCANA DAN PEMULIHAN BENCANA
Bencana pemogokan
Kehidupan sehari-hari dipenuhi dengan insiden yang dapat mengganggu bisnis
Sebuah rencana pemulihan bencana memungkinkan untuk:
Kelangsungan bisnis saat bencanaPemulihan operasi yang normal
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MENGEMBANGKAN FILSAFAT DISASTER RECOVERY ?
Sebuah filosofi pemulihan bencana berakar pada: Keinginan organisasi untuk melindungi dan
melestarikan citra publik positif Aset fisik organisasi Kehidupan para karyawan organisasiGambar mencakup: Tingginya kadar kepuasan pelanggan Iman pemegang saham Pemangku kepentingan lainnya untuk sebuah
organisasi
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S U M B E R K E P U S TA K A A N : W W W .K U R O S K I . N E T / D A 2 0 1 / D I S A S T E RR E C O V E R Y / C H A P T E R % 2 0 0 1 . P P T
ORGANIZATIONS AND DISASTERSMany organizations have suffered
through a disaster
The ones that have not are not immune
Out of 250 organizations surveyed, three of every 10 organizations surveyed for this book have been through a disaster
4Sumber dari : www.kuroski.net/DA201/disasterRecovery/Chapter%2001.ppt
S U M B E R K E P U S TA K A A N : W W W . K U R O S K I . N E T / D A 2 0 1 / DI S A S T E R R E C O V E R Y / C H A P T E R % 2 0 0 1 . P P T
DISASTER RECOVERY PLANNING
Proses menilai risiko bahwa organisasi menghadapi :
Mengembangkan, mendokumentasikan, menerapkan, menguji, dan memelihara prosedur
Meminimalkan kerugian setelah bencana
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STATUS OF DISASTER RECOVERY PLANNING
Nearly three of every four organizations have a disaster recovery plan in place
Disaster recovery planning is still a new process in many organizations
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DISASTER RECOVERING PLANNING PROCESS
Too many people consider disaster recovery planning a mechanical process
There are certainly tedious and laborious aspects to developing a plan
Organizations have cultures, spirits, and images that permeate relationships with
The organizationCustomersBusiness partnersThe public at large
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CUSTOMERS
A customer’s view of an organization is crucial to the organization’s success
Marketing managers hope customers see products as high quality and a good value
New customers are difficult and costly to gainLess costly to keep current customers satisfiedCustomer satisfaction is a prime marketing toolA good public image is an asset that takes
years to achieve and considerable diligence to maintain
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STOCKHOLDER AND INVESTOR RELATIONS
Maintaining investor faith is extremely important
Institutional investor confidence is importantConsiderable effort is exerted to develop the
faith and trust of investorsEfforts to maintain faith are less expensive than
those required to regain lost faithOrganizations want to be viewed in the most
positive light possibleBackup computers, emergency networks, and
temporary quarters are only tools
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DISASTER RECOVERY PLANNING
Intensified since September 2001
Three of every 10 organizations surveyed report that their spending for disaster recovery planning has increased
One of every 10 organizations reports that spending has increased dramatically
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DISASTER RECOVERY PLANNING
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PLANNING PRINCIPLES
A solid plan requires the support and participation of
Upper-level managementAll business unit managersLegal counselDirectors of all functional departments such as Human Resources, Facilities Management, IT, and Corporate security
Assessing risk requires time consuming, detailed analysis
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PLANNING PRINCIPLES
All policies and procedures mustSupport the critical needs of business operationsComply with all relevant laws and regulationsBe understood by the parties responsible for implementing hem
Be approved by upper managementThe plan must clearly delineate and
document chain of command of the managers responsible for declaring, responding to, and recovering from a disaster
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PLANNING PRINCIPLESThe disaster recovery system must facilitate
and allow control of communications among Decision makers Managers Staff External support organizations Law enforcement Emergency services Media
All policies and procedures must be available to all departments, managers, and staff during response and recovery
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PLANNING PRINCIPLESAll employees involved in disaster response
and recovery must be trained to Implement documented procedures Address unanticipated problems
Procedures must be tested and rehearsedPlanners must continually evaluate new
threats and business conditions as they develop
During disaster response and recovery, the organization must
Evaluate the effectiveness of its procedures Monitor the physical safety and mental health of employees
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PROCESS OF DISASTER RECOVERY PLANNING
Implementing the plan and responding to disaster is an organization-wide effort
Plan development requires many types of knowledge and skills
Every organization-wide effort is laden with social and political obstacles that need to be addressed
Each step of planning is interrelated and builds upon the others
The disaster recovery planning team is responsible for developing the plan
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ESTABLISHING CONTINUITY AND RECOVERY FUNCTIONDisaster recovery function consists of
the people, departments, and support organizations that implement the plan and facilitate disaster recovery
How this function is organized depends on
The geographical dispersal of facilities within an organization
The type of facilities occupiedThe number of employeesOther factors
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STAFF OF AN ORGANIZATION’S DISASTER RECOVERY FUNCTIONA centralized authority or groupCoordinates the development of disaster recovery plans
Plays a role in disaster response and recoveryManagers and staff in functional
departments have enterprise-wide roles in disaster response and recovery
Department managers and representatives from business units have roles in disaster response and recovery to ensure the continued function of their business units 18
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UNDERSTANDING THE STEPS OF DISASTER RECOVERY PLANNINGDisaster recovery planning consists of
eight major stepsSmaller organizations may be able to
develop and document a plan in a few months
In larger organizations, initial planning can take many months and sometimes years
Management and all other members of the planning team need to understand
The steps involved in developing a planHow these steps build upon each other and fit together as a whole
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STEP ONE
The first step is organizing the disaster recovery planning team
The team must be a well-rounded group that represents all the functions of an organization
Requires a high-level manager as a champion
Ideally, the champion should be the CEO or a high-level manager designated by the CEO
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STEP ONEThe team must also have a designated leader,
or two people who act as co-leadersEach participating department should assign
a primary representative and an alternate to the team for continuity
The team should be trained in disaster recovery planning
Once in place, it should establish a schedule of activities, including meeting times and dates for completing the eight steps of planning
There should be an awareness campaign about disaster recovery planning within the organization
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STEP TWOAssessing the risk that an enterprise faces is
the next stepA business impact analysis is a method of
assessing risks and determining the potential economic loss that could occur as a result of these risks
All business processes must be identified and analyzed The planning team should review legal and contractual
requirements to determine the consequences of business disruption
The results help guide disaster recovery planning and help the team develop procedures for recovering from various types of incidents
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WORST DISASTERS
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STEP THREE
The third step is establishing the roles that each department, business partner, and outside service organization plays in disaster recovery
The planning team determines the contribution that each department can make to the plan and disaster recovery
Organization with multiple locations must identify local departments and employees who can participate in disaster recovery planning
The planning team also determines the role that other organizations should play in the plan
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STEP FOUR
Developing actual disaster recovery policies and procedures is the next step
Disaster recovery policies are the guidelines that govern the development of disaster recovery procedures
Disaster recovery procedures are step-by-step methods designed to restore an organizational function or business process
Developing policies and procedures to recover from disasters requires attention to detail and thorough analysis
Procedures must be established for each step of disaster recovery and response
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STEP FIVE
The fifth step of the disaster recovery plan is to document the policies and procedures developed in the previous step
Part of this documentation is done in conjunction with drafting, reviewing, and approving policies and procedures
The approved documentation is included in the actual disaster recovery plan
A group must be established to manage documentation and the cycles of reviews, approvals, and updates
The document must include all contact information
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STEP SIX
Implementing the disaster recovery plan is next
During this step The final plan is distributed to all of the departments,
organizations, and employees involved in disaster response and recovery
The planning team begins to intensify the internal and external awareness programs to ensure that all parties know about the plan
Executives are briefed on the plan and their roles in disaster response and recovery
Staff in all departments are trained on general and department specific procedures
Any outside services or equipment is purchased or contracted
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STEP SEVEN
The next step is to test and rehearse parts of the plan, and eventually to run a live simulation of a disaster
A disaster recovery rehearsal is a live simulation in which all departments and support organizations run through the entire disaster recovery process, just as they would during an actual disaster
Managers in eight of every 10 organizations surveyed think that testing and rehearsing disaster recovery plans is beneficial
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PLAN TESTING AND REHEARSAL
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STEP EIGHT
The final step is often called the maintenance phase
Once the plan is developed and tested, the planning team must continually
Assess the emergence of new threats Adjust for changes in organizational structure Determine the impact of new technology on recovery procedures
In many industries, planning teams may also need to monitor changes in laws and regulations that may affect their disaster recovery requirements
When procedures are changed and documentation is updated, training requirements and staff skills must be updated as well
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FREQUENCY OF PLAN UPDATES
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ROLE OF IT AND NETWORK MANAGEMENT IN DISASTER RECOVERYMost organizations rely heavily on their
computer systems and communications networks
The IT and network management in every organization have essential roles in disaster recovery planning and response
Knowledgeable representatives from IT and network management need to be assigned to the team
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IT REPRESENTATION
At least one representative is needed for each of the following functions:
Data center operations Network management Desktop computing Voice communications
At least one person is needed for each major IT application, including
Financial management support Supply chain systems Enterprise resource planning (ERP) Human resources support
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IT REPRESENTATION
During risk assessment and business impact analysis, IT and network managers need to
Help the team answer critical questions about the potential consequences of system downtime
Assist in developing and documenting procedures for end-user departments and the IT departments that facilitate disaster response and recovery
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IT REPRESENTATION
During risk assessment and business impact analysis, IT and network managers need to
Help develop and deliver training to department managers and employees who will assist in recovery procedures for computer systems and networks
Help test and rehearse procedures to ensure that their organization can effectively recover from a disaster
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IT MANAGERS ROLE
IT and network managers have a key role in supporting and managing the ongoing disaster recovery plan
Plans and procedures must be updatedIT and network managers must
determine How each new upgrade or additional application affects these plans and procedures, then
Inform the staff who maintain disaster recovery documents of the necessary changes to keep the plan current
Develop new training materials as needed
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CHAPTER SUMMARYDisaster recovery planning is the process of
assessing risks that an organization faces, then developing procedures to return to normal operations quickly
No off-the-shelf disaster recovery plan can possibly meet the needs of all organizations
Understanding the basic principles of disaster recovery planning can keep team members from getting lost in the long process
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CHAPTER SUMMARYThe disaster recovery function
consists of the people, departments, and support organizations that implement the disaster recovery plan and facilitate recovery
There are eight steps in the process of developing a disaster recovery plan
Most organizations rely heavily on computer systems and communication
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