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memberhandbook会员手册

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Prospecting/Marketing

1.1 Representation1.1.1 All Best World Lifestyle (BWL) Members, henceforth termed “Member”, refer to VIP, Business Associates (BA), Business Managers (BM), Senior Business Managers (SBM), Bronze Business Managers (BBM), Silver Directors (SD), Gold Directors (GD), Platinum Directors (PD) and Star Diamond Ambassadors (SDA).

1.1.2 Member is an independent entity and not an employee of Best World Lifestyle (hereinafter referred to as BWL).

1.1.3 Valid Membership is required for participation in BWL’s Enterprise Network Programme (hereinafter referred to as ENP) and/or Global R4 Plus Programme (hereinafter referred to as R4).

1.1.4 There exists no agreements, promises or understandings between a Member and BWL except as specifically set forth in this handbook.

1.1.5 Member does not have the authority to represent BWL in any form of contracts and/or agreements with any professional organization, company, business entity and/or individual.

1.2 Presentation1.2.1 Member shall adopt an appropriate conduct and professional attitude when in contact with prospective customers in order to build good rapport, trust and emanate a positive impression.

1.2.2 Member must not use any high-pressure, fraudulent, coercive, harassive or unlawful means to market BWL’s products and/or ENP/R4.

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1.3 Advertising and Retail Prohibited Practices1.3.1 Member must not use, modify and reproduce BWL’s intellectual properties, without the consent of BWL. Intellectual properties include corporate identity of BWL, its portfolio of product brands, product literature, publications, videos, packaging, websites and all other materials that bear the name and identity of BWL. Member must not advertise BWL’s products and/or put up any advertisement(s) that bear BWL’s intellectual properties, without the consent of BWL.

1.3.2 Member must not market and/or engage in any non-BWL related activities within the premises of BWL’s Headquarters (HQ), Regional Centres (RC), authorised Lifestyle Centres (LC) and event venues.

1.3.3 Member must not display BWL’s products in retail stores and other commercial establishments with the intent to sell, without the consent of BWL.

1.3.4 Member must not provide retail stores and other commercial establishments with marketing materials of BWL, such as posters, leaflets and other promotional literature, for display, without the consent of BWL.

1.3.5 Member must not set up any BWL product or BWL-related websites for the purpose of prospecting and/or conducting product sales, without the consent of BWL. Member is also not allowed to auction off BWL’s products on any website.

1.3.6 Member must not send out unsolicited emails and Short Message Service (SMS) messages to promote BWL’s business and/or product.

1.3.7 Member must only sell BWL’s products at the authorized prices BWL has set forth.

1.3.8 Member must oblige and comply with Clause 1.3. Failing which, BWL reserves the rights to withdraw consent and/or privileges which were acceded at any point of time.

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Membership

2.1 Requirements2.1.1 Applicant must hold a Singapore Citizenship or is a Singapore Permanent Resident and has to be at least 18 years of age. Applicant below 21 years old must be accompanied by a parent/ guardian or produce a consent letter from a parent/guardian.

2.1.2 The Membership may also be applied under a registered company or a registered association, of which a representative shall be appointed to undertake the responsibilities of owning the Membership. Member must not, at any point, have more than one (1) Membership under his or her name.

2.1.3 A Member’s nationality will determine the Country Code belonging to the Member. Member codes will start with the abbreviated forms of the nationality belonging to the Member.

2.1.4 To be a Member, the applicant has to fill up the Membership application form. An applicant accepted as a Member shall be given a member code. Upon activating the annual subscription, Membership will be valid for a period of twelve (12) months.

2.1.5 Upon issuance, the member code shall be recognized throughout all local or overseas outlets.

2.1.6 Different RCs have different prerequisites with regards to administering the membership registration process. If a Member intends to conduct sponsoring activities at overseas’ RCs, he or she must adapt to the local RC’s official procedures.

2.1.7 When the validity of a Member’s Membership is about to expire, the Member can ensure continuity of his or her membership rights in Singapore if he or she pays the annual subscription fee before it officially expires. The Member must adhere to the relevant RC’s conditions when activating his or her subscription overseas.

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2.1.8 If the Member has not taken any action with regards to the administration of the validity of his or her Membership when it reaches its expiry date, the Membership shall be deemed to have lapsed completely. This shall result in the deactivation of the Member’s status from the line of sponsorship and nullification of his or her entitlements in the ENP/R4. 2.1.9 For a Member who wishes to participate in the ENP/R4 after his or her Membership has lapsed, he or she is required to re-register as a VIP or BA. However, BWL reserves the right not to accept the application for re-registration and BWL’s decision is final. 2.1.10 BWL reserves the right to reject any applicant’s company, whose name, directly or indirectly, resembles that of Best World Lifestyle, Best World International, or similar names in an acronym, abbreviated or in any modified form. 2.1.11 In cases where there are duplicate Memberships, the Company will terminate the Membership with later join date, regardless of rank or other relevant factors.

2.2 Spouse Membership2.2.1 If one spouse is a Member, the other spouse, upon electing to become a Member, must either join the same Membership as his or her spouse, or maintain an upline-downline relationship.

2.2.2 If two Members, each of whom owns and carries out business operations under a Membership in different lines of sponsorship, become lawfully married to each other, both of them can either choose to continue their respective Memberships or surrender one of the Memberships. If a Member surrenders his or her Membership as a result of marriage, the line of sponsorship of the abandoned Membership shall be passed on to the direct upline.

2.2.3 In the event of a divorce, the Membership shall be treated in accordance with the legal settlement regarding division of assets.

2.3 Transfer of Membership2.3.1 Membership is non-transferable by commercial or non-commercial transactions, except via inheritance (see 2.4).

2.3.2 If a transfer of Membership is requested under exceptional circumstances, it is at BWL’s sole discretion to grant or reject the transfer and its decision is final. The Membership can only be transferred to the next-of-kin (parents, children or spouse only) who is aged 18 and above. He or she must be cleared of mental disabilities and legal constraints. He or she must not be a Member of other direct selling companies.

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2.3.3 BWL reserves the authority to grant or reject the transfer of Membership and its intended beneficiary and BWL’s decision is final.

2.3.4 If the Membership is a corporate company undergoing takeover, bankruptcy, dismissal or other related matters, Membership is deemed non-transferable and BWL will terminate the Membership with immediate effect.

2.4 Inheritance2.4.1 BWL’s business is sustainable, the Membership can be transferred via inheritance.

2.4.2 The beneficiary must be the individual stated in the will. In the event that a will is not being made, the Membership shall be inherited by a legal beneficiary recognised by the law.

2.4.3 The beneficiary must be aged 18 and above, be cleared of any mental disabilities and legal constraints, and deemed capable enough to carry out business operations under the Membership. The beneficiary must not be a Member of other direct selling companies.

2.4.4 In the event that the beneficiary is below the age of 18, a trustee accepted by law may be appointed to carry out business operations under the Membership.

2.4.5 If a beneficiary or a trustee has not been appointed after six (6) months of the decease of the Member, the Membership will be deemed non-transferable and unfit for inheritance.

2.4.6 BWL will hold the final decision regarding heir and successor arrangements and Membership rights.

2.5 Membership Termination2.5.1 Self-Termination:

Member may self-terminate his or her Membership at any time by sending a registered letter to his or her upline or BWL. The resignation letter must include Member’s full name, member code, identity certificate/document number and signature. This shall result in the deactivation of the Member’s status from the line of sponsorship and nullification of his or her entitlements henceforth according to ENP/R4. The Member shall only be re-registered after one hundred and eighty (180) days from the date of termination. BWL reserves the right not to accept the application for re-registration and its decision is final.

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2.5.2 Company Termination:

If the Member has been discovered to violate Membership Rules or Regulations, member agreement, ENP Bonus Plan/R4 Plan or related corporate business laws, BWL is authorized to take decisive actions, to suspend or to terminate the Membership. BWL reserves the rights to take legal actions to recover the loss incurred by the above-mentioned violation, including the cost of arbitration, court fee and lawyer expenses.

2.6 Enquiries on Member’s Sales Performance2.6.1 Member who wishes to update his or her individual records, such as address or contact number, may visit BWL’s website, sg.bwlgroup.com, and login to EXS with his or her member code and password.

2.6.2 Member will be able to gain access to his or her monthly bonus statements, Member’s family tree and group’s sales online.

2.7 Responsibilities of a Member2.7.1 Member shall make his or her best efforts to obtain information concerning BWL; its products, the ENP/R4 , and relevant training courses to reach out to customers effectively.

2.7.2 Member shall take ownership of all expenses incurred during the operation of BWL’s business.

2.7.3 Member shall lead by example by using/consuming BWL’s products, and comply with producing publicity and marketing materials approved by BWL to reach out to customers and grow his or her businesses.

2.7.4 Member shall provide training and education about BWL’s products and ENP/R4 to his or her downlines.

2.7.5 Member shall conduct regular follow-up, supervision and review with his or her downlines and Member group.

2.7.6 Member shall be committed to market and promote BWL’s products and ENP/R4.

2.7.7 Member shall be responsible for his or her own submission of information regarding earnings from his or her business for taxation or other reporting purposes.

2.7.8 Member shall not perceive BWL’s business as an accelerated money making opportunity. It should also not be perceived as an avenue to achieve success with little or no investment of time, effort and resources.

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Ordering

3.1 Point-Of-Sales3.1.1 Member shall place his or her orders either with his or her uplines or directly at BWL’s Retail Outlets (RO), authorised LCs or BWL’s online stores. Payment can be made by cash, credit card or electronic payment.

3.1.2 Member is obligated to check and ensure that his or her purchases are in good saleable conditions at the point of collection. BWL will not be responsible or held liable thereafter.

3.1.3 The Member shall receive a Cash Bill from a RO, authorised LC, and online stores for each of his or her orders. The Member will also be able to obtain electronic copies of his or her Cash Bills from his or her Sales History at EXS.

3.1.4 If there is a shortage of supply, and the Member insists on making a product purchase even after notification by the Customer Service Officer (CSO), upon making the full payment, the Member must keep the Cash Bill for reference, and produce it upon collection of the product at the Point of Sale.

2.8 Sponsorship Prohibited Practices2.8.1 Member and his/her spouse must not sponsor other members’ immediate family members.

2.8.2 Member and his/her spouse must not solicit or systematically entice any Member with valid Membership from another line of sponsorship to change his or her sponsor.

2.8.3 In the event of self-termination or a surrender of Membership, Member and his/her spouse is not allowed to sponsor any Member from his or her previous line of sponsorship.

2.8.4 Member and his/her spouse must not persuade/sponsor fellow members to join other direct selling competitors.

2.8.5 Higher level Members and their spouse (SBMs, BBMs, SDs, GDs, PDs and SDAs) must not directly or indirectly participate in other direct selling competitors’ business or activities.

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3.1.5 Upon ordering, a Member who requires delivery services will be charged delivery fees. Delivery charges will depend on the total value of products purchased, weight of ordered products, delivery destination, selected delivery method, and rates as set by the shipping providers utilized.

3.1.6 In the event that the last day of the month falls on a Public Holiday, the top up sales will be carried forward to 1 working day before the last day of the month.

3.1.7 Member shall retail products in the country where his or her orders are being processed.

3.2 Customer Receipt/Cooling-Off Period3.2.1 Upon ordering a product, the customer will receive a copy of order form from the Member. The order form should include details such as item sold, quantity, price charged and the customer’s and Member’s signatures. In the event that the product and pricing is incorrect or incomplete; BWL will not be responsible for any transactions that are not duly processed.

3.2.2 Member shall adhere to selling BWL’s products to non-members at Selling Price (SP) and members at Distributor Price (DP).

3.2.3 In any customer’s order, Member shall follow the cooling-off period recommended by the respective countries’ consumer protection associations, direct selling associations and in accordance with the respective countries’ laws. Member should always refer to dsas.org.sg/codes-of-ethics-and-conduct/ for the latest updates regarding direct selling regulated practices. 3.2.4 Products in saleable conditions may be exchanged within the cooling-off period if the Cash Bill is produced as proof of purchase. Only products with the same value may be exchanged. Product exchange shall only take place once.

3.3 Product Exchange and Return Policy3.3.1 All product exchange will be accepted on the grounds of damaged product packaging and/or compromised product quality at the Point of Sale. The Member can only exchange for the same product at the Point of Sale.

3.3.2 BWL’s Buy Back policy is bound by law, and/or adheres to recommendations by the respective countries’ direct selling associations. All products must be returned with their corresponding Cash Bills for BWL’s action.

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3.3.3 All products returned must be in good and saleable conditions and conform to stipulated inventory standards. The product’s expiry date must also fall within the period of at least 1 year. Its packaging must be presented in its entirety, with its protective seal completely intact, and the product must have been properly stored. BWL reserves the right to decline any product exchange request if the product does not fulfill the aforementioned conditions.

3.3.4 In the event where there is a request to return or exchange a product, BWL will have to decline the request if the product is not deemed to be 100% damaged and if it manifests the following characteristics:

• Sabotage, alteration or deliberate change of product quality.

• Incorrect way of using the product, product content alteration, improper way of selling or storing the product.

• Returned product was not purchased from the country where product was being returned.

• The expiry date of the product is less than 1 year or product has already expired. • Product has already been used or consumed (adhesive transparent seal, wrapper or packaging is broken).

• Products that have been discontinued or products that have undergone packaging revamps for more than 6 months.

3.3.5 BWL will only accept product exchange or return when the Product Exchange/Return Form is duly completed with its original Cash Bill attached with the upline’s verification and signature.

3.3.6 Administration fees will be charged based on 10% or more, depending on the returned product’s DP.

3.3.7 If products were purchased during sales promotion, products must be returned together with the accompanying complimentary gifts. If the complimentary gifts are lost or have been used, the value of the products will be deducted based on the cost of the complimentary gift items.

3.3.8 Although a VIP Member does not receive Bonuses, his or her purchase will affect the calculation of his or her upline’s Bonuses. Hence, the VIP must abide by BWL’s Rules for product exchange and return.

3.3.9 Incurred expenses related to exchange of product or delivery will be borne by the Member.

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3.3.10 In circumstances that a Member chooses to withdraw and return products, all entitlements such as Bonus, promotion and related welfare will be cancelled and returned:

• Various Bonuses which are related or from the line of sponsorship will be deducted accordingly.

• BWL reserves the right to recover, deduct or cancel Member’s yearly incentive, local and overseas tour, or other welfares, if the product exchange involves the Member or his or her uplines.

3.4 Product Ordering Prohibited Practices3.4.1 Member must not mislead or misrepresent BWL’s product information during his or her presentation. This includes information relating to price, quality, make, grade, contents, model, place of origin, availability, etc. of BWL’s products.

3.4.2 Member must not retail BWL’s products with unauthorized discounts and/or promotions.

3.4.3 Member must not re-package, change or alter the packaging of BWL’s products. 3.4.4 Member shall place orders for his or her products with his or her own member code. Member must not retail BWL’s products to other Members.

3.4.5 Member must not export or hand-carry his or her products into other countries to engage in sales, sponsorship or products dispatch activities if there are operating RCs or authorised LCs established in those countries.

3.4.6 Member must not slander, defame or denigrate BWL, products and the various lines of Membership. To address feelings of discontent, Member may lodge a complaint with his or her Director uplines or BWL.

3.4.7 Member must not incite disagreements or cause disturbances at any RC or authorised LC.

3.4.8 Every authorised LC must respect the rights accorded to all Members. At the Point of Sale, the authorised LC must issue a Cash Bill to the Member, stating the member code. Wrongful seizure of sales profits and lines of sponsorships are not permitted.

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Bonuses and Tax Issues

4.1 Bonuses4.1.1 Commissions, rewards, rebates, incentives, sharing and benefits (hereinafter referred to as Bonuses) are all expressions used by BWL to describe the privileges which a qualified Member will receive. Bonus Value (BV) or R4 Unit (RU) shall be calculated in Singapore Dollars. BWL shall decide on the appropriate exchange rates for bonus calculations.

4.1.2 The total BV/RU accumulated by members in the various countries shall be consolidated and calculated in BWL’s Singapore HQ.

4.1.3 All Bonuses which a Singapore-based Member has accumulated from both local and foreign countries; that is distributed by BWL Singapore, is in Singapore dollars.

4.1.4 Bonuses shall be issued on the 15th day of the month made in the form of electronic payment. In the event that the 15th day falls on a public holiday or weekend, bonus payment shall be issued on the next working day.

4.1.5 Member must ensure that his or her bank account information is correct. If wrong account information was given, causing the Bonus to be transferred wrongly, Member shall undertake the full responsibility, liability and expenses to obtain his or her Bonus.

4.1.6 Member may download his or her electronic monthly and yearly bonus statements via EXS on BWL’s website, sg.bwlgroup.com.

4.1.7 It is the responsibility of the Member to verify that the bonus amounts stated in his or her electronic bonus statements and the amount received in his or her bank account are accurate. In the event of discrepancy, it is the duty of the Member to inform BWL before the end of the same month.

4.1.8 In the event that a wrong account number is given or a cheque is lost or expired etc., the bank’s administrative fees will be incurred by the Member.

4.1.9 BWL reserves the right to recall the excess Bonuses given out to the Member within a period of 1 year from the payment date.

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4.1.10 Accrued Bonuses not being claimed by the Member within a period of 1 year from the date of issue shall constitute a waiver of the Member’s rights to the Bonuses thereof, and this shall result in the forfeiture of any Bonuses, claims, or whatsoever from BWL.

4.1.11 In countries where the law stipulates a valid citizenship, tax reference number or work permit in order to receive Bonuses, BWL will require the Member to submit copies of identity document, tax reference number or work permit to legally qualify for the bonus entitlement. BWL shall not be liable for any bonus payout if the requirements are not being met; BWL is also not obligated to participate in the involvement of handling citizenship documents, tax reference number, work permit application or payment to relevant authorities. The Member has to handle the registration process independently and bear all costs.

4.2 Tax Issues4.2.1 Member may obtain his or her yearly bonus statement from BWL upon request or login to EXS for details.

4.2.2 Member has the responsibility and duty to pay his or her taxes, in order to comply with the tax regulations of the respective countries.

4.2.3 For Bonuses contributed from foreign countries, BWL reserves the rights to deduct any withholding tax in accordance to the tax authorities of the respective countries without prior notice given to the Member.

4.2.4 To comply with the laws of the relevant tax authorities, BWL reserves the right to request for a passport copy, local tax reference number, or any other identification certificates/ documents for withholding tax purposes in the event of foreign Bonuses. Member shall accept full responsibility for the non- payment or delayed payment of foreign Bonuses, should the Member fail to produce the required documents on time.

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International Sponsorship and Regional Network Management

5.1 International Sponsorship Requirements5.1.1 The country which a Member receives his or her payout from and acts as an active consumer in, is referred to as the Member’s Payout Country. The Member may conduct his or her sponsoring activities internationally. BWL recommends all BAs to first achieve the BM status within the Payout Country. If a BA wishes to expand into an overseas country before attaining the BM status, the Member must obtain the consent of his or her upline Director who is willing to assist him or her in developing the said overseas country.

5.1.2 Member who intends to go overseas to develop BWL’s business is required to notify the management of his or her Payout Country. The Member is required to submit the “International Development Application Form ISS” to BWL for every new overseas country that he or she intends to develop.

5.2 International Prospecting and Retailing5.2.1 If a Member wishes to enter a country without a RC and authorised LC, the Member may send products from his or her Payout Country to the new country for sale. The products shall be sold at the International Price as set by BWL. The Member must bear all expenses, specifically delivery charges, freight charges, custom duties and taxes, for the products.

5.2.2 If a Member wishes to retail products in a country where an authorized LC is already established but is without a RC, the Member must order products from the said authorised LC or from BWL’s Singapore HQ. The Member must abide by the prices set for the respective countries and adjust product prices accordingly in every country. The Member must also abide by every country’s promotional activities.

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Complaints and Disciplinary Measures

6.1 Complaints6.1.1 Member who wishes to report to BWL any violation of Rules and Regulations by other Members is advised to do the following:

I The complainant must provide a written statement with sufficient and relevant information, stating both parties’ names.

II BWL shall gather information before deciding on the next course of action.

III BWL shall conduct an interview with the involved parties to verify the information. The complainant must be ready to testify.

IV BWL will conclude the case by stating its decision and recommending the disciplinary actions to be taken, if any.

V Either party may lodge an appeal with the respective countries’ Management Team or the Disciplinary Board in BWL’s Singapore HQ.

5.2.3 If a Member wishes to sell products in a country where a RC has already been established, the Member must order products from the said RC or authorised LC. Member must abide by the prices set for the respective countries and adjust product prices accordingly in every country. Member must also abide by every country’s promotional activities.

5.2.4 BWL shall consolidate and calculate worldwide sales profits as well as entitlements derived from worldwide BV/RU attained by their respective lines of sponsorship. Member can login to the EXS to retrieve his or her monthly bonus statements and his or her group’s overseas sales.

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6.2 Disciplinary Actions6.2.1 Member who violates BWL’s Rules and Regulations are subject to disciplinary actions as indicated below. BWL reserves the right to decide on the necessary disciplinary actions to implement:

I Unofficial warning

Verbal notification and counselling by the uplines or BWL, explaining the implications of the Member’s violation of BWL’s policy. Member must then comply with BWL’s instruction or request to apologise or rectify the related mistake or error.

II Formal warning

An official written notification to explain the violation or breaching of contract or rules. Member must then comply with BWL’s instruction or request to apologise or rectify the related mistake or error. BWL shall take further disciplinary action if the Member fails to do so.

III Suspension of Membership

Disciplinary action that involves the withdrawal and holding back of all benefits and rights of the Membership. A temporary suspension can go on for several days or even months, depending on circumstances. The Member’s account will be temporarily ceased and the Member will not be able to execute business operations, register or order products, obtain Bonuses or perform other related functions and retrieve any information from EXS. IV The Member has to give BWL a detailed account of all itemized sales transactions and customer’s information concerning the dispute.

V Implementation of Disciplinary actions which can include the confiscation or freezing of monthly Bonus in a particular month.

VI During the period of investigation and/or the period when a Member’s rights have been temporarily removed, the Member is prohibited from participating in any activities and plans executed by BWL.

VII Termination of Membership

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Other Important Directives

7.1.1 Member is expected to update any changes to his or her personal information via EXS, or fill in the amendment form to protect one’s rights and prevent discrepancies that may occur during communication and delivery of information. If relevant personal information is not being provided by the Member on time, and there is loss incurred as a result, the Member has to bear the responsibility for his or her negligence.

7.1.2 BWL reserves the rights make changes to the product prices and BV according to market conditions.

7.1.3 If a Member presents a product that does not originate from BWL for exchange or return, upon investigation and verification of its improper origin, BWL reserves the right to demand compensation and other related cost.

7.1.4 BWL reserves the rights to terminate the Membership immediately and cease all the product exchange and monetary refunds, if the Member has been found to have the following conduct:

• Mislead, and push sales using improper means and indirectly sponsoring others to participate in the multi-level marketing organization.

• Make use of multi-level marketing organization or its name to attain funds from others.

• Forge signatures or deliberately manipulate forms in any way, for the purpose of deceit and/or fraud.

• Violate public order or use compassion manipulation to engage potential customers in the multi-level marketing activities.

• Engage in activities which violate the criminal law or other business management law of multi-level marketing.

Contents of this handbook shall take effect from 01 August 2017.

Information contained in this prospectus is correct at time of printing. BWL reserves the absolute right to delete, omit, amend or add in clauses to the handbook when it deems necessary. Please visit sg.bwlgroup.com for the latest updates.

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推荐/零售

1.1 代表权1.1.1 全美世界会员，包括特惠会员VIP、事业伙伴BA、组织经理BM、 高级组织经理SBM、铜阶组织经理BBM、银阶企业经理SD、金阶 企业经理GD、铂阶企业经理PD和星钻大使SDA(以下简称“会员”)。 1.1.2 会员是属于独立的会员身份而不是全美世界集团(以下简称“全美”) 的职员。

1.1.3 会员资格必需是有效，方可参与全美企业网络计划与国际R4+ 奖励计划。

1.1.4 会员与全美之间，除了本条例与规章列明之所有条款外，并不存 有任何其他形式的协议、协定或允诺。

1.1.5 会员无权代表全美通过任何方式签署合约及／或任何形式的协 定。

1.2 保荐讲解说明1.2.1 会员每一次和潜在顾客接触时，都应该采取恰当而专业的方式， 以便和顾客建立良好的关系、给顾客留下好印象及争取顾客的 信任。

1.2.2 会员进行产品销售与讲解企业网络计划与国际R4+奖励计划时， 都不可使用任何高压推销、欺骗、强迫、骚扰或任何非法的 手段。

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1.3 推荐与零售之禁止行为1.3.1 未得到全美同意前，会员不得使用、修改、复制和引申全美的智 慧产权。智慧产权包括：全美及产品商标、品牌形像、全美印刷 品、全美所录制影像、全美产品包装、全美网站等等。未得到全 美同意前，会员不得擅自刊登涉及全美产品及/或其智慧产权的 广告。

1.3.2 所有会员不得在全美、区域中心(RC)、授权生活馆(LC)和全美主办 活动的场地内进行促销及／或涉及任何非全美业务的活动和产品。

1.3.3 未得到全美同意前，会员不得在零售店及其他商业场所摆设，以 意图售卖全美产品。

1.3.4 未得到全美同意前，会员不得向零售店及其他商业场所提供全美 的推广资料，诸如海报、传单与宣传资料以作张贴用途。

1.3.5 未得到全美同意前，会员不得设立有关全美及产品的网站和在任 何网站进行拍卖全美产品。

1.3.6 会员不得擅自发送未经同意的电邮和短讯来促销全美事业及产 品。

1.3.7 除了全美授权的价格之外，会员不可以其他价格售卖全美产品。

1.3.8 凡经过全美同意的任何1.3事项，一旦会员涉及不恰当的执行， 全美有权力终止之前的批准。

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会员资格

2.1 申请资格2.1.1 申请者必需至少年满18岁。凡未满21岁新加坡籍或永久居民申请 者需附家长或法定代理人的同意书。

2.1.2 申请者可以个人、公司、法人机构方式注册。注册为公司及法人 机构者必须推举一位代表行使会员权。任何人不能拥有、行使超 过一个行使会员权。

2.1.3 会员的国家代码将根据会员的国籍而设定。会员号码前将会是该 会员的国籍的英文字母缩写。

2.1.4 申请者必须填妥入会申请表格。一旦注册成功，公司将给予会员 号码。会籍有效期为12个月。

2.1.5 会员号码给予后，会员可立即在任何区域中心(RC)或授权生活馆 (LC)使用其号码。

2.1.6 会员资格的注册程序，将根据各区域中心(RC)的申请条件和注册 规格。

2.1.7 会员可在会籍到期前支付会员年费，以延续会员资格和保障会员 的权益。如会员欲在国外支付会员年费，会员须遵守各区域中心 (RC)所设定的会员年费的规格与条件。

2.1.8 倘若会员会籍已过期，而会员依旧没有支付会员年费，其会籍将 视同无效。当事人将无法参与并享有在企业网络计划或国际R4+奖 励计划中的种种权利和权益。

2.1.9 会籍失效的会员如欲再参企业网络计划或国际R4+奖励计划，必须 重新注册为VIP或BA。不过，公司保留不接纳重新注册的最后决 定权。

2.1.10 凡以公司名义注册的申请者，其公司名称不可直接或间接相似于 全美世界美容保健、全美世界有限公司及全美世界集团，或使用 英文名称首字母缩写或修改后的相似名称。公司有权拒绝此入会 申请。

2.1.11 如会员拥有超过一个行使会员权，公司将不管其聘阶或其他相关 因素,按照加入日期终止较迟加入的会籍。

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2.2 夫妻会员权2.2.1 如果夫妻的其中一人是全美会员，其后若配偶选择成为会员，他必 须与其配偶共用同一会员号码或成为该配偶的下线。

2.2.2 在未婚前，如果分属不同组织或上下线关系的两名会员成为合法夫 妻后，他们两人可以选择继续经营各自的会员权或放弃任何一方的 会员权。放弃一方所建立的组织将归给其原属推荐人。

2.2.3 至于离婚时，则会员权会按法律协议下财产分配的情况来处理。

2.3 会员权转让2.3.1 会员权除了通过继承，是不可由商业或非商业交易下转让。（查阅2.4）

2.3.2 只有在特殊情况及全美的同意下，会员权只可转让给配偶或第一等 直系血亲(父母、子女或配偶)。受益人必需年满18岁，没有精神问 题或法律上的限制，同时也不是其他直销公司的会员。

2.3.3 对于会员权的转让和所拟定的收益人的确任，公司拥有最后的决定 权。

2.3.4 会员如为公司行号者，其如有重整、破产、解散或类此之事，即视 此会员权为不可转让，全美得终止其会员权。

2.4 会员权继承2.4.1 全美事业是永续经营；全美会员权可以被继承。

2.4.2 继承人必须是遗嘱中注明。如果没有遗嘱，继承人则必须是当事人 法律上合法继承人。

2.4.3 继承人必需年满18岁、没有精神问题或受法律上的限制，而且有能 力经营该会员权。他也不能是其他直销公司的会员。

2.4.4 如果受益人尚未达到法定年龄，那么他可以委任一位合法信托人来 经营全美事业。

2.4.5 如果会员死亡后的6个月内，没有授权遗产代理人或继承人通知全 美，即视此会员权不得转让和继承。

2.4.6 对于继承人行使会员权事宜，全美保留最后的决定权。

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2.5 会员资格终止2.5.1 自行终止：

会员可随时自行辞去会员资格。会员可在任何时候通过寄发挂号 信给他的推荐人与全美，以通知他放弃其会员权的意愿，辞职信 须列明会员的姓名、会员号码和身份证号码并签署。一旦全美接 纳此意愿，当事人将无法参与企业网络计划或国际R4+奖励计划 并会失去会员权的一切实益权益及所有下线组织、会员特权及会 员聘阶。当事人只可在会员资格终止180天后，才能重新申请注 册。全美保留不接受重新申请的最后决定权。

2.5.2 全美终止: 如果会员被发现违反本营运规章、会员协议、企业网络计划、 国际R4+奖励计划或者有关全美业务或适用于会员的任何法律、 法规或规例，全美有权采取迅速果断行动，暂停或终止会员权。 全美亦保留权利对上述违反事项采取合理的法侓追索，以及要求 会员偿付因违反事项引致的任何支出，包括仲裁费用，法院费用 及侓师费。

2.6 会员业绩查询2.6.1 会员可以以自己的会员号码和密码登入全美网站， sg.bwlgroup.com的“EXS事业在线”修改个人资料。

2.6.2 会员也可以在“EXS事业在线”上查询个人奖金明细，个人小组或 整组的业绩和组织图。

2.7 会员的责任2.7.1 会员必须自行负责取得由全美所发布的产品、企业网络计划、 国际R4+奖励计划、系统培训和全美的资讯，以便更有效的经营 全美事业。

2.7.2 会员必须自行承担进行管理与经营其全美事业所需的费用。

2.7.3 会员必须以身作则使用全美产品，并充分运用全美授权的宣传及 推广资料。

2.7.4 会员应提供下线会员有关全美产品和企业网络计划、国际R4+奖 励计划的培训和教育。

2.7.5 会员应定期跟进、督导与评估他的下线和组织。

2.7.6 会员应同意尽最大的努力来推广全美的产品和企业网络计划、 国际R4+奖励计划。

2.7.7 会员必须申报从经营会员权所获得的收益以及自行缴税。

2.7.8 会员不应认为经营全美生意是个“快速致富”的机会，同时不应以 为不用付出，就能成功。

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2.8 保荐之禁止行为2.8.1 会员和配偶不得蓄意保荐其他会员的直属家庭成员。

2.8.2 会员和配偶不得怂恿、引诱及煽动另一组会籍仍有效的会员更换其 推荐人。

2.8.3 在自行终止放弃会员权的情况下，会员和配偶不得保荐其过去所属 那组的任何会员。

2.8.4 会员和配偶不能保荐任何全美会员去加入其他直销公司。

2.8.5 高阶会员和其配偶(高级组织经理SBM、铜阶组织经理BBM、 银阶企业经理SD、金阶企业经理GD、铂阶企业经理PD和星钻 大使SDA)不能直接或间接参与任何其他直销业公司的业务及 活动。

3.1 销售点3.1.1 所有会员应通过其上线或直接在任何全美的零售店(RO)、授权生活 馆(LC)或通过EXS公司网站订货。可使用现金、信用卡或电子付费方 式付款。

3.1.2 现场提货者付清货款后，始得取走产品，点交时务必当场确认清楚， 若事后才发现有误，全美有权不予换货。

3.1.3 所有会员付款后都应收到零售店(RO)，授权生活馆(LC)或公司网站 (EXS)所发出的单据或电子收据。

3.1.4 若遇产品缺货情形，经客服人员告知仍愿意购买者，在完成付款程 序后，欠货单将交予会员收执，到货后客服人员将通知会员前来该 销售点取货。

3.1.5 会员订购产品后若须要公司提供送货服务，该会员则需缴付运输费 用。运输费会根据产品价值、重量、送货地点、送货方式以及运输 公司的运费率而定。 3.1.6 每月关帐日为月底最后一日，若遇假日则往前一个工作日，关帐之 后无法接受补单的申请。

3.1.7 所有会员必须在其订货或提货的所在国内零售那些产品。

产品订购

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3.2 顾客的收据或冷静期3.2.1 顾客向会员订货时，会员应发出出货单据。该出货单据需列明所售产 品、数量、价格、顾客签名与会员签名等，会员有责任填妥完整并提 供正确的交易资料给全美。全美将不会为会员所遗漏的交易负责。

3.2.2 会员须根据产品的零售价(SP)卖给顾客，而以产品的会员价(DP) 卖给会员。

3.2.3 顾客订货后，会员应允许他们享有该国保护消费人协会和会员协会 所推荐，并符合相关国家法律的冷静期。会员可通过新加坡直销协 会-“ dsas.org.sg/codes-of-ethics-and-conduct/ ”，以了解最新的 直销条例。

3.2.4 顾客可以在冷静期内凭货品的收据，将包装完整及可销售的货品， 向会员更换同等价格的其他货品，但以一次为限。

3.3 会员退换货政策3.3.1 当在销货点发现包装有损坏，以及／或产品品质有瑕疵时，可马上 向客服要求更换相同产品。

3.3.2 会员退货政策将依据该国法律规定，以及／或由该国直销协会所 推荐的产品回购方针，连同货品收据，退回给全美处理。

3.3.3 退换货需符合可在销售之存货标准：即产品有效期至少一年以上， 包装完整及未拆封，且存放正确，可再销售。如未达到存货标准， 全美有权拒绝此退换货。

3.3.4 退换货时若因下列因素可归责於会员之事由，且产品已无法再贩售 者视为100%损秏，全美得拒绝退换货：

• 被蓄意破坏、改造、或已变质的产品。

• 产品使用方法不当、窜改产品含量或存放保管不当者。

• 退换的产品非购自该退换货的国家。

• 产品保存期限少于1年或已经超过保存期限。 • 产品的透明胶膜包装已经拆封、已经使用或食用。

• 停止销售的产品及旧包装产品超过公告日6个月以上。

3.3.5 填写退换货申请书，经推荐人签名确认，并附上购买单据，全美始 得受理。

3.3.6 全美将按照换货或退回货品的会员价格(DP)，收取10%或更高的 行政兼财务费。

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3.3.7 若该退换的产品是属于促销配套，其赠品需连同退换的产品一并 退回，若已遗失或已使用，其赠品将根据原价扣除。

3.3.8 特惠会员VIP本身虽无领取奖金，但因所购买之产品而产生的奖 金值(BV)或R4单位(RU)皆归于推荐人所得，故必须遵守全美 规定之退换货规则。

3.3.9 有关退换货之来回运费均由当事人自行承担。

3.3.10 因会籍终止或退换货而导致奖金溢发、晋升资格或相关奖励之取 消与退货后所需退回的奖金：

• 各种奖金与分红均应追回与扣除，並追溯至其各相关上线。

• 若退换货牵涉到本身或上线会员之升聘，年度分红、海内外 旅游研习资格或其他奖励，则全美有权追回或扣除或取消上 述资格及奖励。

3.4 产品订购之禁止行为3.4.1 会员对全美产品的相关资讯，不得做出误导性的陈述与传达，这 包括产品的价格、品质、水准、等级、内容、样式、生产地或供 货等资讯。

3.4.2 会员零售产品时，不得提供未经授权的促销以及削价。

3.4.3 会员不得重新包装、更换或修改全美产品的任何包装及标签。 3.4.4 会员应该以自己的会员号码订购产品，而会员不得零售产品予任 何其他会员。

3.4.5 会员不得擅自携带全美产品到任何有区域中心(RC)或授权生活 馆(LC)设立的国家去做零售、保荐或发货。

3.4.6 会员不得在别人面前蓄意中伤或诋毁全美、产品或组织。若有任 何不满或疑问，可向上线企业经理或全美管理层投诉，以得到明 确的解答。

3.4.7 会员不得在任何区域中心(RC)或授权生活馆(LC)内争吵喧闹。

3.4.8 授权生活馆(LC)必需要照顾每位会员的权益。他必须按照每位来 取货的会员的会员号码发出收据。不可以有抢业绩及抢线行为。

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奖金与税务

4.1 奖金4.1.1 津贴、奖励、回扣、分红和优惠(以下简称“奖金”)，是合格会员们 可享有的权益。所有国家的奖金值(BV)或R4单位(RU)是以新币为 计算基础。全美将以其认为适当的对换率折算奖金。

4.1.2 所有会员在各国所产生的业绩都会汇集在新加坡总部(HQ)整合计 算。

4.1.3 新加坡全美世界会以新币支付奖金于新加坡会员，此支付包含本 地和其他国家所产生的奖金。

4.1.4 奖金会在次月的第15天发出，并将以电子转账的方式支付。如果 第15日是假日或周末，奖金将于其后第一个营业日支付。

4.1.5 会员须提供正确的银行账户资料。如提供不实的账号所导致奖金 错误转账，该会员必须承担全部责任与费用。

4.1.6 会员可以通过全美网站，sg.bwlgroup.com的“EXS事业在线” 下载个人月度和年度的奖金明细表。

4.1.7 会员有责任尽快查核奖金明细表和转账款项。若有任何问题，他 必须在当月底前通知全美。

4.1.8 所收到的奖金支票如果没有立即处理而发生过期或遗失时，该会 员必须承担所有兑现此支票所产生的费用。

4.1.9 全美若有任何溢发奖金，自发放日起，一年内保留追溯索取之权 力。 4.1.10 任何会员的奖金若从发放日期起满一年后尚未被会员索取，该会 员将被视为自动放弃索取权利，并不得进一步索赔或要求全美承 担任何责任。 4.1.11 有些国家的法律规定直销公司只可支付奖金于该国的公民、持有 有效的税务缴纳编号或工作证者。全美将要求会员提交相关证明 文件的副本，以合法享有该国的奖金。如果会员无法符合所需条 件，全美将无义务支付任何奖金。全美也不负责相关文件的申请 和支付费用于有关当局，会员需自行申请和承担一切费用。

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国际保荐和区域管理

5.1 国际保荐条件5.1.1 会员的奖金支付国是会员所消费并领取奖金的国家。任何全美会 员都可以从事国际保荐。全美建议事业伙伴(BA)在其支付国完成 经理(BM)进阶资格，才前往别的国家发展。倘若此事业伙伴(BA) 在进阶前要前往别的国家发展，他必须先争取上线企业经理的协 助。

5.1.2 任何有意到海外发展事业的会员，必须填妥“国际发展申请表格 ISS”交与其奖金支付国的管理层。

5.2 跨国性保荐及零售5.2.1 倘若该国是完全崭新的市场，尚未有区域中心(RC)或授权生活馆 (LC)的设立。会员可以从其奖金支付国带国际货品去开发市场。 唯他必须遵守新市场的定价来行销。他必须自行负责该货品的运 输费及税务费用。

5.2.2 倘若该国已有授权生活馆(LC)设立，会员只可向该授权生活馆 (LC)或向新加坡总公司(HQ)订货。所有会员必需根据该国的促销 活动及定价行销。

5.2.3 当该国已有区域中心(RC)设立，所有的会员只能通过该国的区域 中心(RC)或授权生活馆(LC)取货，会员必须遵守该国的定价， 以定价调节产品价格，也必需遵照该国的相关促销活动。

5.2.4 全美会整合计算全球业绩，会员可登入EXS查询自己的奖金明细 及各国下线的业绩。

4.2 税务4.2.1 会员可向全美索取全年收益表或登入EXS自行列印。

4.2.2 会员有责任及义务根据各国的税务条例自行缴交所得税。

4.2.3 会员由国外市场所获取之奖金，全美有权在不予以事先通知的情 况下，按照该国之税务机构之条例，扣除任何所应预扣之税款。

4.2.4 为了遵守各国的税务条例，会员由国外市场所获取之奖金，全美 有权要求会员提供其护照副本、当地的税务缴纳编号或任何其它 证明文件，以供税款预扣之用途。会员须自行负责因个人未能准 时提供所需文件所导致国外奖金支付之取消或延误。

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投诉与纪律规范

6.1 投诉6.1.1 所有会员若想就另一名会员的违例行为一事向全美作出署名书面 投诉，他必须：

I 提供具充份和相关讯息的书面说明，会员也必须提供双方名 字。

II 全美将开始收集相关资料，以决定进一步的行动。

III 全美将和相关人士会面，以核实资讯。投诉人必须准备对 质。

IV 全美将总结个案，提出结论，并提出采取合适的纪律行动。

V 相关人士可以向该国的管理层及新加坡总公司(HQ)的纪律部 门提出上诉要求。

6.2 会员违例的纪律规范6.2.1 所有违反会员行为准则者将受到以下任何一种或多种纪律规范。 全美保留最后的决定权，根据其违例行为来决定其处分。

I 非正式警告：

会员会收到上线或全美口头通知和辅导，说明会员违反全美 政策；并必须按照全美指示或要求去对有关的错误或过失作 出道歉及补救。

II 正式警告:

违例者会收到正式书面通知警告，说明倘若不停止所述的违 反事项，及/或不按照全美的指示或要求去对有关的错误或过 失作出道歉及补救，全美将会采取进一步的纪律行动。

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III 暂停会员权：

暂停会员权是指临时撤回会员权资格。停权可以持续数日或 数月，视乎每个情况而定。会员的帐项、会员系统登录及一 切款项亦将暂停运作及支付。被停权者无资格向全美索取补 偿。由于被停权者不可订购产品，因此在其被停权期间，无 资格获得奖金。 IV 违例者有责任向公司报告，包括列出各项销售交易、顾客资 料等。

V 全美有权给予适当的处分，例如全数冻结或没收当月份的奖 金。

VI 审查期间及/或停权期间，禁止参与全美的任何活动或计划。

VII 终止会员权。

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其他重要规定

7.1.1 如须要更改个人资料，可登入EXS更改或填写变更申请书以维 护个人权益。若因个人疏忽无法寄送相关讯息，所造成之损失 应自行负责。

7.1.2 全美有权视市场变化，适时调整会员价格及产品奖金值(BV)或 R4单位(RU)。

7.1.3 会员如持非向全美购之货品而对全美主张退换货者，一旦全美 查证属实，全美可拒绝其请求，并保留对该会员求偿之权利。

7.1.4 会员如有以下行为者，全美可立即终止该会员资格，并不予以 办理各项退换货事项与获得任何退款。

• 以欺罔或误导之方式推广销售商品及介绍他人参加会员组 织。

• 假借多层次会员事业之名义或组织向他人募集资金。

• 为达到欺骗和/或欺诈的目的，伪造签名或以任何形式蓄意 操纵者。

• 以违背公共秩序或善良风俗之方式从事会员活动。

• 从事违反刑法或其他工商管理法令之会员活动。

此会员手册由2017年08月01日正式开始推行，并取代所有之前的守则条例。

公司保留修改、删除及增加条文的最后权利。会员可在sg.bwlgroup.com浏览或下载最新版的会员手册。如果此说明有任何不明确之处，以英文版本的说明为准。

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