MIRA RAVAL (47)

8/7/2019 MIRA RAVAL (47)

http://slidepdf.com/reader/full/mira-raval-47 1/72

PREFACE

The BBA course of Bhavnagar University in Bhavnagar

includes major management subject like marketing, human resource and

finance. But I have a specialization in Human resource management.

Practical knowledge is an important aspect in management course.

There is a vast different in theoreritical and actual practical implications.

The practical training helps individual to know the actual uses and

implication of what one has gained from theoretical knowledge. In this

project I have to choose the survey method on the topic of a study of

value and attitude. I want to choose this type of topic only because of I

really like the scaling of I-q test and only by this topic I want to know the

employees mind set. That’s why choose the topic.

This report is reflecting what I understood during this training

program. I have prepared this report as the best of my knowledge and

ability.

1

8/7/2019 MIRA RAVAL (47)


ACKNOWLEDGEMENT

We aware of the fact that one flower makes no garland so; project

works is not a result of any individual but many who contribute directly or

indirectly towards it. I could never complete this report so well without the

guidance of many people. It is great pleasure that I express my deep

gratitude thanks every one to help me in preparing report.

I would like to thanks Mr. Chetan Trivedi, the branch manager of

this HDFC Bhavnagar, without his permission I can’t get golden chance

for training in HDFC Bank. Also thanks to Mr. Himanshu Trivedi, the

deputy manager of branch, who guide me in each and every topic

related this report and also thanks to all the employees of HDFC Bank

who giving me wonderful support and there golden time for fill up my

long questionnaire. I would also thanks to Mr. Bhagyveer ranawant

(relationship manager of Ahmedabad HDFC branch) and Mr. Chirag

mashru for help me in Ahmedabad branch training.

I would like to thanks my principal and my project guide

Dr.Rachana Dhruva, to give a real meaning of training and project report.

She becomes a real sense of guide for my report. I also thanks to my

college to give me such a wonderful opportunity to preparing a report.

I also thanks to my family and my friends to help me in various

way for the completed report.

Mira Rawal

EXECUTIVE SUMMARY

2

8/7/2019 MIRA RAVAL (47)


Banking sector is one of the important sectors for any country to

control and direct the economy. India has been contributed a lot for our

agriculture and industrial growth by the banking sector. RBI has the

central authority for controlling the banking service.

In the practical world and we can say the corporate world the

training is one part of personal development. And between these worlds I

have to choose the HDFC bank for training and preparing my project

report. I have survey method for this report and the topic is ‘A STUDY

OF WORK VALUE AND ATTITUDE’ from this topic I want to get the

information about the HDFC employees value and attitudes towards the

bank and also test the I-q of particular employee.

Here, this research was conducted at HDFC Bank in Bhavnagar

and Ahmedabad branches

3

8/7/2019 MIRA RAVAL (47)


INDEXINDEX

NO. TITLE PAGEPAGE

1INTRODUCTION OF TOPIC

55

2INTRODUCTION OF INDUSTRY 77

3COMPANY PROFILE 1414

4LITRATURE REVIEW 1515

55.1 RESEARCH

METHODOLOGY2222

5.2 RESEARCH OBJECTIVE 2424

5.3 RESEARCH DESIGN 2525

5.4 RESEARCH INSTRUMENT 2626

5.5 SAMPLING PLAN 2727

5.6 LIMITATION OF STUDY 2828

5.7 DATA ANALYSIS ANDINTERPRETATION

2929

66 FINDINGSFINDINGS 5959

77 SUGGESTIONS 6262

88 CONCLUSION 6464

99 BIBLIOGRAPHY 6666

1010 APPENDIX 6868

INTRODUCTION OF TOPIC

4

8/7/2019 MIRA RAVAL (47)


Research topic is A STUDY OF WORK VALUE AND ATTITUDE

[1] VALUES:

Values are important to the study of organizational

behavior because they lay foundation for the understanding of attitude

and motivation and they influence our perceptions. Individuals enter an

organization with preconceived noticed notions of what “ought” and what

“not ought” to be. Of course, these notions are not value free. On the

country, they contain interpretations of right and wrong. Value generally

influences attitudes and behavior.

[2] ATTITUDES:

Attitudes are evaluating statement either favorable or

unfavorable concerning objects, people or events. Attitudes reflect how

one feels about something or someone.

Viewing attitudes as made up of three components------are Cognitive,affective and behavioral. – is helpful in understanding in their complexity

and the potential relationship between attitude and behavior. In the

organizational behavior studied only focus of the work related attitudes of

the employee. These work related attitude tap positive and negative

evaluation that employee hold about of their work environment. OB has

been concern with three attitudes-----Job satisfaction, Job involvement

and Organizational commitment

Job satisfaction refers to a collection of feelings that an individual holds

towards his or her job. A person of high level of job satisfaction holds

5

8/7/2019 MIRA RAVAL (47)


positive feelings about the job, while a person who is dissatisfied with his

or her job holds negative feelings about the job.

Job involvement measures the degree to which a person identifies

psychologically with his or her job and considers his or her perceived

performance level importance to self-worth. High level of job involvement

is positively related to organizational citizenship and job performance.

Organizational commitment which is defined as a state in which an

employee identifies with a particular organization and its goals, and

wishes to maintain membership in the organization.

Organizational commitment which is defined as a state in which an

employee identifies with a particular organization and its goals, and

wishes to maintain membership in the organization.

As the refer of the attitude and value of employees towards the company

I have getting much of knowledge about the mind set depends on the

psychological theories.

INTRODUCTION

6

8/7/2019 MIRA RAVAL (47)


• WHAT IS BANKING?

Banking is a business that provides financial services, usually for

profit. Traditional banking services include receiving deposits of

money, of lending money and processing transactions. Commercialbank accepts deposits from customers and in turn makes loans based

on those deposits. Some banks issue banknotes as legal tender. Many

banks offer ancillary financial services to make additional profit; for

example: selling insurance products, investment products.

Banking, the business of providing financial services to consumer

and businesses. The basic services a bank provides are checking

accounts, which can be used like money to make payments and

purchase goods and services; saving accounts and time deposits that

can be used to save money for future use; loans that consumers and

businesses can use to purchase goods and services; and basic cash

management services such as check cashing and foreign currency

exchange. Four types of bank specialize on offering these basic

banking services: commercial banks, savings and loan associations,

savings banks and credit unions. A broader definition of a bank is any

financial institution that receives, collects, transfers, pays, exchanges,

lends, invests, or safeguards money for its customers. This broader

definition includes many other financial institutions that are not usually

thought of as banks but which nevertheless provide one or more of

these broadly defined banking services. These institutions include

finance companies, investment companies, investment banks,

insurance companies, and pension funds, security brokers and

dealers, mortgage companies, and real estate investment trusts.

• HISTORY OF HDFC

7

8/7/2019 MIRA RAVAL (47)


The Housing Development Finance Corporation Limited (HDFC)

was amongst the first to receive an 'in principle' approval from the

Reserve Bank of India (RBI) to set up a bank in the private sector, as

part of the RBI's liberalization of the Indian Banking Industry in 1994.

The bank was incorporated in August 1994 in the name of 'HDFC Bank

Limited', with its registered office in Mumbai, India. HDFC Bank

commenced operations as a Scheduled Commercial Bank in January

1995.

The authorized capital of HDFC Bank is Rs550 crore (Rs5.5 billion).

The paid-up capital is Rs424.6 crore (Rs.4.2 billion). The HDFC Group

holds 19.4% of the bank's equity and about 17.6% of the equity is held

by the ADS Depository (in respect of the bank's American Depository

Shares (ADS) Issue). Roughly 28% of the equity is held by Foreign

Institutional Investors (FIIs) and the bank has about 570,000

shareholders. The shares are listed on the Stock Exchange, Mumbai

and the National Stock Exchange. The bank's American Depository

Shares are listed on the New York Stock Exchange (NYSE) under the

symbol 'HDB'.

Mr. Jagdish Kapoor took over as the bank's Chairman in July 2001.

Prior to this, Mr. Kapoor was a Deputy Governor of the Reserve Bank

of India.

Managing Director, Mr. Aditya Puri, has been a professional banker

for over 25 years and before joining HDFC Bank in 1994 was heading

Citibank's operations in Malaysia.

8

8/7/2019 MIRA RAVAL (47)


The Bank's Board of Directors is composed of eminent individuals with

a wealth of experience in public policy, administration, industry and

commercial banking. Senior executives representing HDFC are also on

the Board.

Senior banking professionals with substantial experience

in India and abroad head various businesses and functions and report

to the Managing Director. Given the professional expertise of the

management team and the overall focus on recruiting and retaining the

best talent in the industry, the bank believes that its people are a

significant competitive strength.

• MAIN BRANCH

HDFC Bank is headquartered in Mumbai. The Bank at present has an

enviable network of over 1229 branches spread over 444 cities across

India. All branches are linked on an online real-time basis. Customers

in over 120 locations are also serviced through Telephone Banking.

The Bank's expansion plans take into account the need to have a

presence in all major industrial and commercial centers where its

corporate customers are located as well as the need to build a strong

retail customer base for both deposits and loan products. Being a

clearing/settlement bank to various leading stock exchanges, the Bank

has branches in the centers where the NSE/BSE has a strong and

active member base.

The Bank also has a network of about over 2526 networked ATMs

across these cities. Moreover, HDFC Bank's ATM network can be

accessed by all domestic and international Visa/MasterCard, Visa

9

8/7/2019 MIRA RAVAL (47)


Electron/Maestro, Plus/Cirrus and American Express Credit/Charge

cardholders.

• TECHNOLOGY

HDFC Bank operates in a highly automated environment in

terms of information technology and communication systems. All the

bank's branches have online connectivity, which enables the bank to

offer speedy funds transfer facilities to its customers. Multi-branch

access is also provided to retail customers through the branch network

and Automated Teller Machines (ATMs).

The Bank has made substantial efforts and investments in

acquiring the best technology available internationally, to build the

infrastructure for a world class bank. The Bank's business is supported

by scalable and robust systems which ensure that our clients always

get the finest services we offer.

The Bank has priorities its engagement in technology

and the internet as one of its key goals and has already made

significant progress in web-enabling its core businesses. In each of its

businesses, the Bank has succeeded in leveraging its market position,

expertise and technology to create a competitive advantage and build

market share.

10

8/7/2019 MIRA RAVAL (47)


• PLANING

HDFC Bank's mission is to be a World-Class Indian Bank. The

objective is to build sound customer franchises across distinct

businesses so as to be the preferred provider of banking services for

target retail and wholesale customer segments, and to achieve healthy

growth in profitability, consistent with the bank's risk appetite. The bank

Is committed to maintain the highest level of ethical standards,

professional integrity, corporate governance and regulatory

compliance. HDFC Bank's business philosophy is based on four core

values - Operational Excellence, Customer Focus, Product Leadership

and People.

• MISSION

Bank mission is to be "a World Class Indian Bank", benchmarking

ourselves against international standards and best practices in terms of

product offerings, technology, service levels, risk management and

audit & compliance. The objective is to build sound customer

franchises across distinct businesses so as to be a preferred provider

of banking services for target retail and wholesale customer segments,

and to achieve a healthy growth in profitability, consistent with the

Bank's risk appetite. We are committed to do this while ensuring the

highest levels of ethical standards, professional integrity, corporate

governance and regulatory compliance.

11

8/7/2019 MIRA RAVAL (47)


• CAREER

HDFC Bank is a young and dynamic bank, with a youthful

and enthusiastic team determined to accomplish the vision of becoming

a world-class Indian bank.

Bank business philosophy is based on four core values - Customer

Focus, Operational Excellence, Product Leadership and People. We

believe that the ultimate identity and success of our bank will reside in

the exceptional quality of our people and their extraordinary efforts. For

this reason, we are committed to hiring, developing, motivating and

retaining the best people in the industry.

• ACHIEVEMENTS & AWARDS

HDFC Bank began operations in 1995 with a simple mission:

to be a "World-class Indian Bank". We realized that only a single-

minded focus on product quality and service excellence would help us

get there. Today, we are proud to say that we are well on our way

towards that goal.

12

8/7/2019 MIRA RAVAL (47)


2008 AWARDS

Forbes Asia Fab 50 companies in Asia Pacific

Asian Banker Excellence Best Retail Bank 2008 in retail financial service

Asia money Best local Cash Management Bank

Microsoft & Indian Express Security Strategist Award 2008 Group

World Trade Center Award For outstanding contribution toOf honors international trade service

Business Today-Monitor One of India's "Most Innovativegroup survey companies”

Financial Express-Ernst & Best Bank Award in the PrivateYoung award sector category

Business Today 'Best Bank' Award

13

http://www.hdfcbank.com/aboutus/awards/default.htm#%23








8/7/2019 MIRA RAVAL (47)


COMPANY PROFILE

NAME: HDFC PVT LTD.

ADDRESS: HDFC BANK LTD.

STERLING POINT,

WAGHAWADI ROAD,

BHAVNAGAR. 364 002

TEL. NO: 0278-2572173

FAX: 0278-2568325

E-MAIL: www.hdfcbank.com

SECTORE: BANKING SECTOR

OFFICE STAFF: 30

NAME OF THE BRANCH MANAGER: MR. CHETAN TRIVEDI

14

8/7/2019 MIRA RAVAL (47)


LITRATURE REVIEW

(1)“A study of work value and attitude”

Topic: TAX RELATED ATTITUDES AND VALUES IN AUSTRALIAPrepared by PhD candidates under the guidance of Mr. Chris MobsPublished by authorized Department of Psychology, University of Adelaide in 2000-01Summary version was presented at the ATAX Conference, 2002.

Abstract:

This study was primarily designed to identify the attitudes (A) and

values (V) associated with taxpaying compliance. This was done by

investigating the relationships between survey responses and tax

return data and thereby to identify new compliance strategies based on

behavioral indicators according to seven specific categories of

taxpayer. The study also aimed to better understand taxpayer to allow

the development of strategies to improve compliance behavior. Other

questions were: to what extent do AV relate to taxpayer compliance;

are taxpayer attitudes different according to the category to which they

belong; which tax related issues and policy impact most on taxpayer

behaviors and compliance; and also how do current ATO client

relationships affect taxpayer compliance?

ATTITUDES (A) – personal opinion based judgments, evaluative such

as the tax system is fair, or the ATO is the most professional public

sector agency. For example, “I have found tax returns too difficult to

do”.

VALUES (V) – universal social nouns widely held such as Australians

do not “dob” on each other. For example, “In Australia we expect that

everyone will lodge their tax return on time”.

URL:http://www.austlii.edu.au/au/journals/JATax/2003/5.html

15

8/7/2019 MIRA RAVAL (47)


(2) “A study of work value and attitude”

Topic: Research report food and the relation between values andattitude characteristics: Eight contributions to social food studies in theLow Countries……Prepared by DREEZENS Ellen; MARTIJN Carolien;

Published by Elsevier, Amsterdam, PAYS-BAS (1980) (Revue)Date: ---

Abstract:This survey showed that the values power (dominance

over nature and resources) and universalisms (respect for people and

for nature) are related to attitudes toward genetically modified food

(GMF) and organically grown food (OGF). Furthermore, these values

have an influence on the centrality, commitment and ambivalence of these altitudes. Values that are positively related to an attitude

influence how central this attitude is to a person. However, values that

are negatively related to an altitude have a larger effect on the

commitment of this attitude. No such pattern of effects was found for

the relationship between ambivalence and values. These data suggest

that centrally, commitment, and ambivalence are structurally different

constructs that have a distinct relationship with specific values.

http://cat.inist.fr/?aModele=afficheN&cpsidt=16955706

16



8/7/2019 MIRA RAVAL (47)



Topic: brand attitude, value relevance, high-technology markets,stock returnPrepared by: Vice Chairman, Prophet Brand Strategy, University of California

Publication: ---Date: ---

Abstract: The author assess the extent to which brand attitude, a

key component of brand equity, has value relevance—that is, helps

predict future earnings and thus firm value—in high-technology

markets. Using data for firms in the computer industries, the authors

find that changes in brand attitude are associated contemporaneouslywith stock return and lead accounting financial performance. The study

also provides insights into the drivers of brand attitude. The authors

find that both product attributes and peripheral cues shape brand

attitudes in high-technology markets.

http://www.atyponlink.com/AMA

/doi/abs/10.1509/jmkr.38.4.485

17

8/7/2019 MIRA RAVAL (47)


(4) “A study of work value and attitude”Topic: Firm value and employee attitudes on workplace qualityPrepared by By Ballou, BrianPublication: Accounting Horizons Date: Monday, December 1 2003

Abstract:This paper investigates the relation between the value

of a firm and employee attitudes on the firm's workplace quality--

workplace attitudes. Workplace attitude refers to recognition of those

organizational characteristics that enhance employee work

experiences and assist employees in balancing their jobs and personal

lives. Using inclusion on Fortune's annual list of "The 100 Best

Companies to Work for in America" as a proxy for successful efforts increating high workplace attitudes, we compare the market values of

listed firms to the market values of nonplused firms in the same

industry matched on earnings. After controlling for book value, past

operational performance, and research and development expense, we

find that market values of listed firms exceed those of matched firms.

We also provide evidence that firms ranked high on the Fortune list

receive higher market values than those ranked lower on the list.

Finally, the two-year forward market returns for listed firms exceed the

returns for the matched sample while the two-year prior returns are not

significantly different between the two groups. This result suggests that

market performance does not determine inclusion on the Fortune list.

http://www.allbusiness.com/professional-scientific/accounting-

tax/737916-1

18

http://www.allbusiness.com/accounting-horizons/41117-1.html

http://www.allbusiness.com/accounting-horizons/20031201/3024535-1.html

http://www.allbusiness.com/accounting-horizons/41117-1.html

http://www.allbusiness.com/accounting-horizons/20031201/3024535-1.html

8/7/2019 MIRA RAVAL (47)



Topic: Survey of Attitudes and Values in Archaeological PracticePrepared by: Julie Zimmer, Richard Wilk, and Anne Pyburn

Publication: ---Date: ---

Abstract:

In general, stewardship is a strongly

embedded value among those who responded to this questionnaire.

Site protection measures and the need to address environmental

impacts of excavation were consistently rated as obligatory practices.

Most respondents also regarded public outreach for educational

purposes as recommended or obligatory, whether in the form of giving

tours, publishing in local media, or distributing teaching materials to

local institutions.

On the other hand, there was a clear divergence of opinions on other

aspects of community involvement in archaeology. The most

controversial issues include whether archaeologists should report

violations of permit or antiquities laws by local people, use formal

contracts when hiring local workers, give preference to local

archaeologists when hiring or seeking collaborators, consult with

groups that have a cultural affinity to a site, monitor the crews' sexual

behavior, or publish reports when local entities object to the contents.

Another controversial area concerns the relationships among

archaeologists, museums, and collectors. Many archaeologists felt

they should authenticate artifacts for reputable museums, but

disapproved of appraising artifacts for museums or purchasing artifacts

for any reason.

http://www.saa.org/Publications/SAAbulletin/13-5/SAA9.html

19

8/7/2019 MIRA RAVAL (47)


(6) “A study of work value and attitude

Topic: Teacher perceptions of physical education in the schoolattitudes, values and curriculum preferencesPrepared by: Morgan, Philip

Publication: Physical Educator

Date: 01-JAN-08

Abstract: The major aim of this study was to examine

the relationship between teachers' curriculum preferences in the

primary school and the relative value they place on PE compared to

other key learning areas (KLAs) of the primary curriculum. Data were

collected from 422 pre-service and 63 in-service classroom teachers.

Results suggested that most respondents considered PE to be a

relatively valuable KLA but indicated they would prefer to teach other

KLAs rather than PE. Insufficient time was the most commonly cited

impediment to the delivery of PE programs. Nearly all respondents

agreed that specialist teachers should be involved in the teaching of

PE in some capacity. Significant relationships were established

between a number of attitudinal variables relating to PE and interesting

findings emerged from post hoc analysis of group differences,

particularly regarding in-service teachers. Given that many teachers

would prefer not to teach PE, strategies must be devised to improve

training and support for teachers or the employment of specialist PE

teachers made a priority.

http://www.org.com/professional/primary/school/preferances7379

20

8/7/2019 MIRA RAVAL (47)


(7) “A study of work value and attitude

Topic: The Study and Measurement of Values and Attitudes Prepared by: Kerlinger, Fred N.

Publication: ---Date: 1972-04-00

Abstract:The author defines values, attitudes, and

beliefs according to their relation to referents. A referent is a construct

standing for a set or category of social objects, ideas, or behaviors that

is the focus of an attitude. Attitudes and values are belief systems.

Beliefs are enduring cognitions about referents; beliefs reflect the value

and attitude systems to which they are related. An attitude is an

enduring emotional, motivational, perceptual and cognitive organization

of beliefs about referents, or sets of referents, that predispose

individuals to behave positively or negatively toward the referents. A

value is an organization of beliefs about abstract referents; values set

judgments of "goodness" or "badness" on the referents and imply

preferences for norms and standards of behavior. Referents are

differentially criteria to different sets of individuals, depending on their

personal orientations. While great progress has been made in the

measurement of attitudes, little apparent interest exists in the

measurement of values. The author sees the definition of values and

the distinction between attitudes and values as necessary for furthering

the progress of value research.

http://eric.ed.gov/ERICWebPortal/custom/portlets/recordDetails/de

tailmini.jsp? _nfpb=true&_&ERICExtSearch_SearchValue_0=ED079618&ERICExtSearch_SearchType_0=no&accno=ED079618

21

8/7/2019 MIRA RAVAL (47)


RESEARCHRESEARCH

METHDOLOGYMETHDOLOGY

22

8/7/2019 MIRA RAVAL (47)


RESEARCH METHODOLOGY

• WHAT IS RESEARCH?

Research is scientific or critical investigation

aimed at discovering and interpreting facts. Research may use the

scientific method, but need not do so.

• WHAT IS SCIENTIFIC RESEARCH?

Scientific research relies on the application

of the scientific method, a harnessing of curiosity. This research

provides scientific information and theories for the explanation of the

nature and the properties of the world around us. It makes practical

applications possible. Scientific research is funded by public

authorities, by charitable organizations and by private groups, includingmany companies. Scientific research can be subdivided into different

classifications according to their academic and application disciplines.

• WHAT IS RESEARCH METHODOLOGY?

Research methodology is one kind of the

methods of research by which the researcher can easily search

findings and find analysis which he can do in research. Research

methodology is the process of research.

23

8/7/2019 MIRA RAVAL (47)


RESEARCH OBJECTIVE

1. To know the attitudes of employees towards organization

2. To know the job involvement of employees

3. To know the relationship between employee and employer

4. To know the value of employee in organization

5. Is personality developed of employee in organization?---search on

this

6. To know employees are satisfied or not from wage rate.

24

8/7/2019 MIRA RAVAL (47)


RESEARCH DESIGN

What is Research Design?

Research design can be thought of as the structure of research -- it is

the "glue" that holds all of the elements in a research project together. “A

research design is the arrangement of conditions for collection and

analysis of data in a manner that aims to combined relevance to the

research purpose with economy in procedure.”

Generally there are mainly three types of research design:

1. Exploratory research studies

• The survey of concerning literature

In this research study select a survey

exploratory research, in this report survey conducted in

HDFC Bhavnagar branch and Ahmedabad branch.

• The experience survey

2. Descriptive & diagnostic research studies

3. casual/ Hypothesis – testing research studies

In this research study use only survey method and the

instrument is questionnaire.

25

8/7/2019 MIRA RAVAL (47)


RESEARCH INSTRUMENT

(1) Primary research: involves the collection of data that does not

already exist. This can be through numerous forms, including

questionnaires and telephone interviews amongst others. This

information may be used in such things as questionnaires, magazines,

and Interviews

(2) Secondary research: involves the summary, collation and/or

synthesis of existing research rather than primary research, where data

is collected from, for example, research subjects or experiments.

Any research study can not be made without the collection of

data. So, there in this study the research instrument is questionnaires.

26

8/7/2019 MIRA RAVAL (47)


SAMPLING PLAN

We field studies are undertaking in practical life,

consideration of time and cost almost in variably lead to a selection of

only a few items is called as sample.

The sampling plan or design can be divided into certain

steps. Which are as follows……

Sample unit: This research study is made on compression

of employee work value and attitude at HDFC bank inBhavnagar and Ahmedabad.

Sample size: For this research study the sample size is 40

employee of Bhavnagar branch and 40 employee of

Ahmedabad branch. Thus total 80 employees of HDFC bank

takes and survey on them.

Sampling methodology : cluster randomly selection

In this research study use only survey method and the

instrument is questionnaire. In research questionnaire there are mainly

two types of questions.

(1) Close ended & multiple questions: 30 question

(2) Open ended: 2 question

27

8/7/2019 MIRA RAVAL (47)


LIMITATIONS OF THE STUDY

1. The main short coming of the project was that the generalization

has been made based on a restricted sample of one bank only.

2. Still there is manual work is going on and employee are over

burden with work and do not have time for the updating of the

system.

3. This topic is only based upon the I-Q test, some of the result which

may not able to find by survey, because every mind set is different

so, find perfect ratio is very difficult.

4. Due to training some of the employees are so busy with there work

so, I don’t have attaché every employees of Bhavnagar or

Ahmedabad branch only samples are taken.

5. During survey process some of the employee getting fear to giving

such questions of answers, that’s way the result may be not perfect.

DATA ANALYSIS AND INTERPRETATION

28

8/7/2019 MIRA RAVAL (47)


QUESTIONS

1

I am very interested in what others think about thisorganization……….

analysis

0

10

20

3040

50

60

70

80

90

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e

r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this chart the percentage of AHMEDABAD is more than

the BHAVNAGAR in agrees with the question of above. It means

the 82.35% of employees in AHMEDABAD branch of HDFC are

interested in what other thinks about HDFC more than Bhavnagar

employee’s.

29

8/7/2019 MIRA RAVAL (47)


2

When someone criticizes this organization, it feels like apersonal

Insult…………

analysis

0

10

20

30

40

50

60

I A G

R E E

I

S T R O N

G L Y

A G R

E E

I D I S A G

R E E

I

S T R O N

G L Y

D I S A G

R E E

I A M

N O T

S U

R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

Similarly in this chart minor difference between the gap of

BHAVNAGAR locality thinking in HDFC and AHMEDABAD locality

thinking for there organization. Majority of HDFC employee keep

there organization like there home.

30

8/7/2019 MIRA RAVAL (47)


3

This organization’s success is my successes….

analysis

0

10

20

30

40

50

60

70

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

The HDFC bank employees agree with the question

of organization success is also employee’s success. But, the ratio of

Bhavnagar and Ahmedabad ratio is different. In this the Ahmedabad

percentage of strongly agree is 59.71% more than the Bhavnagar

which is 55.33%

31

8/7/2019 MIRA RAVAL (47)


4

When someone praises this organization, it feels like apersonal Compliment………

analysis

0

10

20

30

40

50

60

70

80

90

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this chart the percentage of Ahmedabad is again

more than Bhavnagar and it is 77.61% and from Bhavnagar 44.33%

equally in agrees and strongly agrees in above question. It means

that bank’s employees take his organization like family.

32

8/7/2019 MIRA RAVAL (47)


5

To me, my job is only a small part of who I am……..

analysis

0

5

10

15

20

25

30

35

40

45

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this the question is based on job involving and this time

the ratio of Bhavnagar employees with agree is more than

Ahmedabad. And the ratio of strongly agree is 43.65% of

Ahmedabad more than Bhavnagar. While 35.95% employees are

disagree with this question.

6

33

8/7/2019 MIRA RAVAL (47)


I am very much involved personally in my job……….

analysis

0

10

20

30

40

50

60

70

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

This question also on the basis of job

involvement. In this 57.57% of Bhavnagar branch employees are

agree and 39.39% employees same branch in strongly agree and in

Ahmedabad branches 47.06%of agree and 52.94% in strongly agree.

Thus the banking sector employees are very involved in there work

50% from interest and 50% employees by pressure only.

7

34

8/7/2019 MIRA RAVAL (47)


Most of my interests are centered on my job………..

analysis

0

10

20

30

40

50

60

70

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this chart we can see that 60.615 of

employees in Bhavnagar branch says that they are working there

interesting areas and 47.06% of employees Ahmedabad branch say

same thing. But the reason is why they are agree because only by

pressure. One thing which can do again and again that times you

liked and the daily routine is become your interesting thing.

8

35

8/7/2019 MIRA RAVAL (47)


I like to be absorbed in my job most of the time……….

analysis

0

5

10

15

20

25

30

3540

45

50

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this chart we can see that 45.45% of

employee in Bhavnagar branch can say that they are absorbed there

work most of times and 41.18% of Ahmedabad can say same thing but

29.41% of employees are disagree with this question.

9

36

8/7/2019 MIRA RAVAL (47)


My employee productivity is very low than others……

analysis

0

5

10

15

20

25

30

35

40

45

50

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this chart the employees are disagree with the above

question.obiviously, the employees are very hard working so no

chance with the lower productivity.45.45% of Bhavnagar employee

are disagree and 29.41% of Ahmedabad employee are same with

them. While the employer gives overloading on the employee so the

employees productivity is not low.

10

37

8/7/2019 MIRA RAVAL (47)


I help colleagues who have been absent from work…….

analysis

0

10

20

30

40

50

60

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this question 54.55% of Bhavnagar employee says

they are help their colleagues who is absent and 35.29% of

Ahmedabad employee says same thing.

11

38

8/7/2019 MIRA RAVAL (47)


I help colleagues who have heavy workload.......

analysis

0

10

20

30

40

50

60

70

80

90

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

60.61% of Bhavnagar and 41.18% of Ahmedabad

bank employee agree with they are help who have so much loading.

And 82.35% of Ahmedabad and 24.24% of Bhavnagar are strongly

agreed with this question.

12

39

8/7/2019 MIRA RAVAL (47)


I help new employee in my organization....

analysis

0

10

20

30

40

50

60

70

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this chart 63.64% of Bhavnagar

employee helps new candidate in the organization and 47.06 of

Ahmedabad employee also helps new candidates while 47.06% of

strongly agree with this question of Ahmedabad employee and

27.275 of Bhavnagar.

13

40

8/7/2019 MIRA RAVAL (47)


I often complain about insignificant things at work…….

analysis

0

5

10

15

20

25

30

35

40

45

50

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

45.45% of Bhavnagar employee

and 41.18% of Ahmedabad employee agree with this question and

15.15% of Bhavnagar and 23.53% of Ahmedabad employee disagree

with this. Thus some time employee can’t notice insignificant things

which carried in the organization.

41

8/7/2019 MIRA RAVAL (47)


14

I am mindful of how my behavior affects other people’s job…….

analysis

0

10

20

30

40

50

60

I A G R

E E

I

S T R O N G

L Y

A G R E E

I D I S A G R

E E

I

S T R O N G

L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this chart we can see that

42.42% of Bhavnagar and 52.94% of Ahmedabad employees knows

that their behavior effect other or organization work. So Ahmedabad

people knows that how behavior they actual create in the bank of

HDFC more than Bhavnagar.

15

42

8/7/2019 MIRA RAVAL (47)


My job is secure in this organization….

analysis

0

5

10

15

20

25

30

35

40

45

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this question 39.39% of Bhavnagar and

23.53% of Ahmedabad employee agree, 35.29% of Ahmedabad

employee strongly agree with their job is not secure. But 30.30% of

Bhavnagar and 19.765 of Ahmedabad employee disagree with same.

16

43

8/7/2019 MIRA RAVAL (47)


I am satisfied with the rules which made by this organization…….

analysis

0

10

20

30

40

50

60

70

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION


54.54% of Bhavnagar employee and 58.82% of Ahmedabad

employee agree and satisfied with the rules and regulation of HDFC

while, 18.18% of Bhavnagar employee disagree with same. So, the

structure of HDFC bank is better than other private bank.

17

44

8/7/2019 MIRA RAVAL (47)


Organization hears my problems regarding work…….

analysis

0

5

10

15

20

25

30

35

40

45

50

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this question 45.45% Bhavnagar

employee says that organization hears their problem regarding work

and 29.41% of Ahmedabad employee says same thing. While

18.18% of Bhavnagar and 23.535 of Ahmedabad employee disagree

with this question. Thus Bhavnagar branch hear problems related

employees work better than Ahmedabad

45

8/7/2019 MIRA RAVAL (47)


18

I have performed duties that are not required but which improvemy corporate image……..

analysis

0

10

20

30

40

50

60

I

A G R E E

I

S T R

O N G L Y

A G R E E

I D I S

A G R E E

I

S T R

O N G L Y

D I S A G R E E

I A

M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this chart we can see that 48.48%

of Bhavnagar employee and 52.945 of Ahmedabad employee agree

with this question. So, they are doing work which is not under their

therefore they do it only because of they try to improve their

corporate image. And 42.42% of Bhavnagar and 17.65% of

Ahmedabad employee are strongly agreed with same question.

46

8/7/2019 MIRA RAVAL (47)


19

I have got benefit after join this organization….

analysis

0

10

20

30

40

50

60

70

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this question 63.64% of Bhavnagar

and 17.65% of Ahmedabad employee strongly agree and 30.30%

of Bhavnagar and 64.71% of Ahmedabad employees are agree

with that after joining the HDFC the have got benefit.

47

8/7/2019 MIRA RAVAL (47)


20

I know that what my responsibility for this organization……is.

analysis

0

10

20

30

40

50

60

70

I A G R E E

I

S T

R O N G L Y

A

G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I

A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

57.58% of Bhavnagar and 52.94% of

Ahmedabad employees are agree with they are knows what is their

responsibilities for organization and 39.39% of Bhavnagar and

41.18% of Ahmedabad employees are strongly agree with same

question.

48

8/7/2019 MIRA RAVAL (47)


21

My wage rate is less than other firms…….

analysis

0

5

10

15

20

25

30

35

40

45

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

12.12% of employees are agree and

33.33% of employees are strongly agree of Bhavnagar branch only

while 41.18% of employees are agree and 5.33% are employees

strongly agree of Ahmedabad branch with question of wage rate is

less than other firm. Similarly HDFC wage rate is more than other

firm but in higher post employees its low than other banks.

49

8/7/2019 MIRA RAVAL (47)


22

I am thinking that my career will bright in this organization more thanother……

analysis

0

5

10

15

20

25

30

35

40

45

50

I

A G R E E

I

S T R

O N G L Y

A G R E E

I D I S

A G R E E

I

S T R

O N G L Y

D I S A G R E E

I A

M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this question 33.33% of agree and 45.45% of

strongly agree of Bhavnagar branch employees. While 29.415 of

agree and 41.18% of strongly agree if Ahmedabad employee. Thus

there is many scope of future from the HDFC bank

50

8/7/2019 MIRA RAVAL (47)


23

I know, my job is so stressful…..

analysis

0

5

10

15

20

25

30

35

40

45

50

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this chart we can see that 36.36% agree

and 36.36% of employee are strongly agree of Bhavnagar branch

only while 47.06% of agree and 5.33% of employees are strongly

agree in Ahmedabad branch. Thus overloading on the employees in

the private sector is favorable but it is not good for the employee’s

health. So, in Bhavnagar branch employees having much stress

more than Ahmedabad branch employees.

51

8/7/2019 MIRA RAVAL (47)


24

I have got reward for my better performance fromorganization……

analysis

0

5

10

15

20

25

30

35

40

45

I A G R E E

I

S T R

O N G L Y

A

G R E E

I D I S A G R E E

I

S T R

O N G L Y

D I S

A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this question 39.39% of agree

and 30.30% are strongly agree with they got reward from better

performance while 35.29% of agree and 35.29% of strongly agree

with same question. Thus HDFC bank has to employee motivation

plans to improving employee development.

52

8/7/2019 MIRA RAVAL (47)


25

My absenteeism from work more than others...

analysis

0

10

20

30

40

50

60

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this chart 48.48% are disagree in

Bhavnagar branch and 11.76% of Ahmedabad while 47.06% of

Ahmedabad employees are strongly disagree with this question.

Thus employees are regular in work.

53

8/7/2019 MIRA RAVAL (47)


26My organization worried about employee’s health…………

analysis

0

5

10

15

20

25

30

35

40

45

50

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this chart 18.18% of agree and 18.18% of

strongly agree of Bhavnagar branch employee while 35.29% of agree

and 11.76% of employee are strongly agree with this question. But

45.45% of Bhavnagar employee is disagrees and only 23.53% of

Ahmedabad employee is same thing. Thus Ahmedabad branch are

worried about employee’s health more than Bhavnagar branch.

54

8/7/2019 MIRA RAVAL (47)


27

In organization count my opinions or suggestion….

analysis

0

10

20

30

40

50

60

I A G R E E

I

S T R O N G L Y

A G R E E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R E E

I A M N

O T

S U R E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION


54.54% of Bhavnagar employee says organization get response

about employee’s opinions and suggestions and 29.41% of

Ahmedabad employees says same thing. While, 18.18% in

Bhavnagar and 17.65% in Ahmedabad are disagree with this

question.

55

8/7/2019 MIRA RAVAL (47)


28I am jealous if, my Boss appreciates my colleagues

more than me……….

analysis

0

5

10

15

20

25

30

35

40

45

I A G R E E

I

S T R O N G L Y

A G R E

E

I D I S A G R E E

I

S T R O N G L Y

D I S A G R

E E

I A M N O T

S U R

E

1 2 3 4 5

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this question 24.24% of Bhavnagar

and 11.76% Ahmedabad employee are agree while 42.42% of

Bhavnagar and 41.18% Ahmedabad employee are disagree in this

question. So in between the employee joules is common factor in

HDFC bank.

56

8/7/2019 MIRA RAVAL (47)


29

In which base organization gives promotion?

analysis

0

10

20

30

40

50

60

70

80

90

E X P E R I E N C E

P E R F O

R M A N C E

R E L A

T I O N S H I P

1 2 3

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this chart we can see that the ratio of

performance base promotion in Bhavnagar and Ahmedabad is high

than the relation and experience base gives promotion in HDFC

bank. So in the professional sector performance is primary based to

judge employee’s efficiency

57

8/7/2019 MIRA RAVAL (47)


30

Which one option for you?

(A) You as an employee important for organization

(B) Organization important for you

analysis

0

10

20

30

40

50

60

70

80

A B

option

p e r ( % )

BHAVNAGAR

AHEMADABAD

INTERPRETATION

In this chart 69.69% of Bhavnagar and

70.58% of Ahmedabad employees for important only that they are

the employee of this bank. It is appreciate for bank that their

employees get their important more than other.

58

8/7/2019 MIRA RAVAL (47)


FINDINGSFINDINGS

59

8/7/2019 MIRA RAVAL (47)


FINDINGS

Bank’s employees are very conscious about organization reputation

in market. Employee stay with organization as there own family and

they are very much involved in their work.

Every employee is hard working and if any employee is lazy in

between than organization gives him pressure while the employee

have to do work at a time.

Every employee of HDFC is very supportable with their colleagues

and customers also.

Employees are very helpful to other and they know by whichbehavior they stay in bank. After all, the private sector don’t gives

security from there job.

Every employee knows that their job is not secure but then also they

have to do work sincerely.

Some employees are not satisfied with organizations rules and

regulations.

Organization can’t worry about employee’s problems. While

organization should be hear employee’s problems regarding their

work.

Every employees of HDFC try to improving their image of corporate

world.

One fact is employee get benefit from bank and their career will be

bright because of this bank.

Employees get more stress from organization. Organization should

be tried to give less loading of work and try to improving employee’s

personal development.

Organization should be concentrate on employee’s health. Gives

some times free to get them enjoy and party arrangements.

60

8/7/2019 MIRA RAVAL (47)


In Bank competitive enviourment is more then the supportable. So,

every employee can joules with others performance. Thus the real

corporate and practical business culture is there.

HDFC is much costly than other private bank so, try to give more

interest rate. But also one fact is acceptable that bank is much

speedy than other bank.

The wage rate is more than other firm. So, Bhavnagar rural

employees of bank are satisfied with the wage rate but in city like

Ahmedabad employee get dissatisfaction from their wage rate.

61

8/7/2019 MIRA RAVAL (47)


SUGGESTIONSSUGGESTIONS

62

8/7/2019 MIRA RAVAL (47)


SUGGESTIONS

Following are some of the suggestions from bank’s employee

him self for some changes in organization.

Try to secure employees job by their performance.

organization can think about what image going on in there

customers mind for the bank

HDFC needs more competitive in financial products

try to focus on employees inner growth with satisfaction

Try to more appreciate employee from there performance, give themreward.

some times in a bank so much of public is there for retailing so that

time much of rush generated so, cash counters can increase for

better facility provides to customers and some free time takes

employee also.

develop more ATM in rural area for more transactions

Increase more development plans for employee to improving better

performance.

decrease stressful enviourment in bank

Don’t put much pressure on employee; try to decrease

Workload from employee. From this they can satisfy from their work.

63

8/7/2019 MIRA RAVAL (47)


CONCLUSIONCONCLUSION

64

8/7/2019 MIRA RAVAL (47)


CONCLUSION

This training report done by me in HDFC Bank in

Bhavnagar and Ahmedabad branches, totally on retail banking sothrough this report I can get knowledge so many related bank

transactions. Thus at last there so many facilities for customers to get

so many benefits from bank.

HDFC bank is very high reputed in market. The bank

provides new product and schemes for customers, very good relations

with their customer and employees also but, less care of their

employee. Bank should be worried for employee’s health and try to

develop employee’s personality. Bank all ready has nice enviourment,

good culture and provides better facility to their employee but they

should be focus on employees inner growth.

Thus, HDFC bank in Bhavnagar and Ahmedabad

also provides better service and good facility to customer and

employee more than other private bank.

65

8/7/2019 MIRA RAVAL (47)


BIBLIOGRAPHYBIBLIOGRAPHY

66

8/7/2019 MIRA RAVAL (47)


BIBLIOGRAPHY

Book of ‘organizational behavior’

Author: Robbins Sanghi, pp: 641) value: 66 pp2) Attitudes: 74 pp

http://www.hdfcbank.com/aboutus/general/default.htm

http://www.hdfcbank.com/aboutus/awards/default.htm

http://www.google.co.in/search?source=ig&hl=en&rlz=1G1GGLQ_ENIN296&q=general+

information+or+profile+about+bhavnagar+hdfc+branch&btnG=Google+Search&meta=

http://www.austlii.edu.au/au/journals/JATax/2003/5.html

attitudes and values formed the basis of ATO’sresearch.( Austria taxation research)[email protected].

67



http://www.google.co.in/search?source=ig&hl=en&rlz=1G1GGLQ_ENIN296&q=general+information+or+profile+about+bhavnagar+hdfc+branch&btnG=Google+Search&meta









8/7/2019 MIRA RAVAL (47)


APPENDIXAPPENDIX

68

8/7/2019 MIRA RAVAL (47)


STUDY OF WORK VALUE & ATTITUDE

QUESTIONAIRE

NAME: _______________________________

AGE: ______ GENDER: ___________

E-MAIL ADDRESS: ________________________

BRANCH: ______________

NO. OF MONTH/YEARS SERVED IN HDFC: __________

OFFICIAL POST IN HDFC BRANCH: _______________

IMPORTANT NOTE: Please reflect your view by fill up the answers by

following options.

1. I AGREE

2. I STRONGLY AGREE

3. I DISAGREE

4. I STRONGLY DISAGREE

5. I AM NOT SURE

NO QUESTIONS 1 2 3 4 5

69

8/7/2019 MIRA RAVAL (47)


1. I am very interested in what others think

about this organization……….

2. When someone criticizes this organization,

it feels like a personal insult…………

3. This organization’s success is mysuccesses…..

4. When someone praises this organization, it

feels like a personal compliment………

5. To me, my job is only a small part of who I

am……..

6. I am very much involved personally in my

job……….

7. Most of my interests are centered on my

job………..8. I like to be absorbed in my job most of the

time……….

9. My employee productivity is very low than

others……

10. I help colleagues who have been absent

from work…….

11. I help colleagues who have heavy

workload.......

12. I help new employee in my

organization....

13. I often complain about insignificant things

at work…….

14. I am mindful of how my behavior affects

other people’s job…….

15 My job is secure in this organization….

16 I am satisfied with the rules which made by

this organization…….17 Organization hear my problems regarding

work…….

18 I have performed duties that are not

required but which improve my corporate

image……..

70

8/7/2019 MIRA RAVAL (47)


19 I have got benefit after join this

organization….

20 I know that what my responsibility for this

organization……is.

21 My wage rate is less than other firms…….

22 I am thinking that my career will bright in

this organization more than other……

23 I know, my job is so stressful…..

24 I have got reward for my better

performance from organization…………..

25 My absenteeism from work more than

others...

26 My organization worried about employee’s

health…………

27 In organization count my opinions or

suggestion….

28 I am jealous if, my Boss appreciates my

colleagues more than me……….

29. In which base organization gives promotion?

(A) Experience (B) Performance

(C) Relationship

30. Which one option for you?

(A) You as an employee important for organization

(B) Organization important for you

31. One suggestion for your organization.

________________________________________

71

8/7/2019 MIRA RAVAL (47)


________________________________________

32. One positive and one negative point about your organization.

________________________________________

________________________________________

THANK YOU FOR YOUR SUPPORT

Documents

MIRA RAVAL (47)