Mahesh Kumar U. B.Com, PGDCA, CCNA, MCITPAsst. Manager ( I .T . ) ,

Galadari Ice Cream Co. Ltd. LLC. Dubai (Franchise of Baskin Robbins for Middle East Region)

Address : Dubai, UAEMobile : +971 50 3143635Email : m aheshkumarudupi@gmail.com

CORE COMPETENCIES

Established track record with more than 12+ years of experience in helping organization to

efficiently use their IT infrastructure by ensuring that the design of an organization's IT systems

allows all of the components, including servers, network, and the applications, to fit together

and work properly. Having 5 years’ experience in Accounts Administration.

OS - Windows Server 2003 / 2008, Windows XP/Windows7 / Windows8/Linux.MS Office - (Excel, Word, PowerPoint, Access), MS OutlookLanguage Packages - Visual Basic, C++Database – Oracle, MS SQL, MS Access

CAREER CONTOUR

Organization: Galadari Ice Cream Co. Ltd. LLC. – Dubai (Franchise of Baskin Robbins)

WORK PROFILE

Duration: April 2010 Onwards till date

Designation: Assistant Manager (I.T.) [PROMOTED]

· Planning, Organizing & Managing IT Projects.· Meeting & negotiating with Vendors for IT related procurements and forwarding to Procurement

Department with right hardware and software selected· Budgeting & Planning for IT related requirements and presenting to Management· Managing day today IT Operational tasks in Office/Warehouse/ parlors and distribute to IT Support

Engineers for timely completion.· Gathering POS related software & reports requirements and coordinating with development team

to fulfill the task.· Work closely with third-party software vendors and their professional services groups to solve

complex integration problems· Monitoring database CDP and Database backups. · Oracle Database Administration for related software applications & interfaces.· Master Creation in Oracle EBS system as a role of IT Super user.· Monitoring the IT Support Engineers day today tasks in Bahrain, Qatar & Oman

ABOUT ME

BEHAVIOUR COMPETENCIES· Communication and Impact· Self planning & Organizing· Time Management· Professional Behavior· Quality and Continuous

Improvement· Highly self-motivated, self-

starter, hard-working and team player.

· Willingness to learn and rapidly adapt to new concepts and technologies

· 12+ years’ experience in Information Technology

· 5+ Years’ Experience in Accounts Administration.

· Expertise in Project Management, System

· Administration , Vendor Management

· Ba ch elor - Co mme rce .· PGDCA· DCA· DTP· CCNA· MCITP

EDUCATION

Duration: April 2006-March2010

Designation: Systems Administrator [PROMOTED]

· Giving Technical support to 150+ users and 5 Branch offices in GCC.

· Creating Users, Groups & assigning the Policies, permissions to the user accounts.

· Installing OS, Hardening servers as per company policy.

· Giving Hardware and Software support to the users in the premise.

· Assembling workstations and Servers.

· Troubleshooting server hardware issues, when required contacting vendor for replacing part.· Microsoft Outlook and other Email client configuration. Managing user mailboxes.

· Monitoring File servers and Mail server.

· Configuring and Troubleshooting IP Phones and Security Systems.

· Monitoring and configuring in Firewall.· Providing remote assistance through Team viewer or Logmein to the user’s, also managing

access to the resources like file servers and printers etc.

· Managing Terminal Server to give access to other countries branches using public IP.

· Troubleshoot and resolve all kinds of technical issues in the premise.· Migration, implementation and training of in-house POS software. Rolled out in Bahrain, Qatar and

Oman

Duration: Sep 2003-Mar 2006

Designation: Systems Analyst

· Developed and Implemented in house Inventory Software by coordinating with third party developers

· Installed in-house developed POS software in entire 65 stores in phases by migrating from Casio

· Technical Support (locally or remotely) of any issues.

· Assembling workstations and Servers.

· Installing network printers and troubleshooting when required.

· Troubleshoot connectivity to the Internet.

· Implementing, Managing, and Maintaining IP Addressing

· Maintaining, troubleshooting desktop computers, laptops, peripheral hardware and software.

Projects Handled

· Fujitsu Data Centre with VMware implementation under progress (migration of rack servers)

· Laserfiche Document Management Software along with Workflow designing.

· CCTV Video Surveillance System in 55 outlets (Milestone & NUUO). Set up of online monitoring from office

· CISCO Tandberg Video Conference Set up. Wireless LAN set up.

· CISCO IP Phone set up in entire office for 120+ User.

· Coordination for Oracle EBS implementation & System Study.

· Time & Attendance System. (Suprema Bio-Metric Solution)

· Planning & Supervision of shifting of IT infrastructures like Servers, firewall, switches, Desktop, Printers etc. Handled Shifting with only 1 day downtime on Friday

· Migration of in-house developed POS software in 120+ Baskin Robbins Outlets across UAE in 1 Week. Implementation and Training

· POS Software Installation and Training

· Dimension Inventory Management Software, Study, Development, Installation & Training

Organization: Manipal Press Limited (unit of Manipal Media Network Ltd.)

Duration: November 1998- September 2003

Designation: Accounts Assistant

WORK PROFILE

· Assisting Chief Accountant and Finance Manager

· Preparing Bank Reconciliation Statement and keeping track of Pending Payments and Collections

· Preparing ‘C’ Form for Sales Tax filing

· Preparing TDS Certificate for filing income tax returns of office Staff

· Preparing Payment cheques and filling deposit slips

· Helping to personnel Department in related tasks

· Letter Correspondence to banks and Suppliers for related tasks.

· Attending calls from Suppliers and updating them the payment status

· Preparing daily financial reports and weekly reports for Management Meeting

Organization: Maxmann Computers

Duration: September 1998- March 1999

Designation: DTP Operator (Part Time)

· Designing for screen printing of pamphlets

· Data Entry for booklet printing

· Worked as faculty for MS Office teaching

EDUCATIONAL PROFILE

Name of Educational Institute / College Qualification YearMangalore University (MGM, Udupi) B. Com. (Degree) 1998Manipal Pre-University College, Manipal P.U.C (Pre-Degree) 1995Manipal Junior College, Manipal S.S.L.C (10th) 1993TECHNICAL SUMMARY

MICE, Udupi (MAHE Unit) Post Graduate Diploma in Computer Application (Covered Windows OS, MS office, Tally, Foxpro, Visual Basic6, Oracle8 with D2K)

Sanisoft Technology, Dubai CISCO Certified Network Analyst (IP Addressing, Routing, Policy, VPNSanisoft Technology, Dubai MCITP (Windows Server 2008 with Active Directory, DNS)SOFTWARE EXPOSURE

Operating System Windows XP, Win7, Win 8, Windows Server 2003 & 2008, LINUXLanguages C, C++, VBAdd-on skills MS Office , Adobe Photoshop, MS Outlook, Eudora Mail

SKILLS

Good experience in negotiating with Vendors for cost effective product suits the Business

Good experience in all Windows and MS Office Applications

PERSONAL DETAILS

Nationality: INDIAN

DOB: 19-06-1978

Languages: English, Hindi, Kannada, Tulu

Marital Status: Married

Visa: Employment

Passport# H0586978

Driving License: UAE

CAREER GOAL

To secure position in reputed Company, that will create a platform for future growth & utilizing my skills optimally.

WORK IS WORSHIP

ACHIVEMENTS

Obtained Group Employee of the Month Award on July 2005 within 1Yr 10 months from the joining date for the successful implementation of POS system in across 80 outlets.