Mncs Danone

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    UNIVERSITATEA TRANSILVANIA

    Facultatea de tiin e Economice i Administrarea Afacerilor Master: Rela ii Economice Interna ionale

    S.C. DANNE S.R.L.

    Coordonator !tiin"ific:Conf. uni#. dr. MADAR ANCA

    $RA%V&'()

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    C U * R I N S

    I N T R D U C E R E.........................................................................................................................(

    (.A$RD+RI TERETICE *RIVIND MANA,EMENTUL CALIT+-II.....................................((.( *rinciiile mana/ementului calit0"ii............................................................................................................ .(

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    (.& Func"iile mana/ementului calit0"ii................................................................................................................&

    &. *re1entarea societa"ii S.C. DANNE RM2NIA S.R.L................................................................)&.( Date /enerale..................................................................................................................................................)

    &.& Scurt istoric....................................................................................................................................... .......... ...3

    &.4 r/ani/rama societ0"ii S.C. DANNE RM2NIA S.R.L.......................................................... .......... .....3

    &.) Clien"ii S.C. DANNE RM2NIA S.R.L....................................................................................................5&.3 Furni1orii S.C. DANNE RM2NIA S.R.L...............................................................................................6

    &.6Anali1a S7T............................................................................................................................................... .6

    4.Mana/ementul calit0"ii la S.C. DANNE S.R.L..............................................................................84.( Sistemul de mana/ement al calit0"ii.............................................................................................................8

    4.&. *olitica de calitate alicat0 de S.C. DANNE S.R.L.............................................................................. ..((

    4.4 Imlemetarea sistemului 9ACC* la S.C. DANNE RM2NIA S.R.L................................................. .(33.3.1 IGIENA...................................................................................................................................... .......... ..173.3.2 PERSONALUL......................................................................................................................... .......... ...18

    ). C9ELTUIELILE DE CALITATE N CURSUL ANULUI &'(&...................................................(8

    ).( Scandalul cu alfato;ina................................................................................................................................&&).& Dia/nosticul acti#it0"ii financiare................................................................................................................&)

    4.2.1 Indicatori financiari (RON).....................................................................................................................24

    CNCLU

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    I N T R D U C E R E

    n r!"!nt foart! #$%&i cond$c'tori d! ntr!rind!ri ai#i%!a"' ai*$rar!a ca%it'&ii c$ o r!*$%'

    i#$' din !+t!rior ,i c$ $n act ad#initrati- c!!a c! !t! o !roar!.

    /!% #ai #ar! i#!di#!nt n i#%!#!ntar!a it!#!%or d! ai*$rar! a ca%it'&ii !t! fat$% c'

    rod$c'torii n$ con,ti!nti"!a"' a-anta0!%! !i !cono#ic!. /a%itat!a !t! ri-it' ca $n oi!cti- ocia% dorit dar

    contri$&ii%! a%! %a rofitai%itat!a ntr!rind!rii $nt conid!rat! #ar*ina%!.

    1.AORRI 5EORE5I/E PRI6IN ANAGEEN5UL /ALI5II

    (.( *rinciiile mana/ementului calit0"ii

    /ond$c!r!a $n!i or*ani"a&ii !t! !fici!nt' dac' coordon!a"' ,i contro%!a"' ntr9$n #od it!#atic ,i

    tranar!nt acti-itat!a. S$cc!$% oat! r!"$%ta din i#%!#!ntar!a ,i #!n&in!r!a $n$i it!# *!n!ra% d! #ana*!#!nt

    roi!ctat !ntr$ #$n't'&ir!a contin$' a !rfor#an&!i ,i car! i9a n conid!rar! n!c!it'&i%! t$t$ror 'r&i%or int!r!at!.

    Acti-itat!a *!n!ra%' d! #ana*!#!nt a $n!i or*ani"a&ii inc%$d! ,i #ana*!#!nt$% ca%it'&ii rintr! a%t! dici%in! d!

    #ana*!#!nt.

    A$ fot id!ntificat! ot rinciii a%! #ana*!#!nt$%$i ca%it'&ii car! ot fi $ti%i"at! !ntr$ a cond$c!

    or*ani"a&ia r! i#$n't'&ir!a !rfor#an&!i d! c'tr! #ana*!#!nt$% d! %a c!% #ai na%t ni-!%. E%! contit$i! a"a

    tandard!%or d! #ana*!#!nt a% ca%it'&ii din fa#i%ia ISO :;;;.

    Orientarea ctre client

    t r!!ctar!a r!-!d!ri%or contract$a%! at$nci -iitor$% $n!i

    or*ani"a&ii -a fi caract!ri"at n c!% #ai $n ca" d! ta*nar!. n condi&ii%! d!c?id!rii i!&!%or cr!,t!rii !#nificati-! a

    conc$r!n&!i ,i d!"-o%t'rii $n$i it!# nor#ati- ,i d! r!*%!#!ntar! din c! n c! #ai !+i*!nt ! oat! #!n&in! ,i #'ri

    cifra d! afac!ri n$#ai a%ic>nd o o%itic' #ana*!ria%' confor#' ac!t$i ri# rincii$.

    Leadership

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    9 ' contr$i!,ti ncr!d!r!a ,i ' !%i#ini t!a#a

    9 ' ai*$ri !rona%$%$i toat! r!$r!%! n!c!ar! ,i %i!rtat!a d! a ac&iona c$ r!onai%itat! ,i

    r'$nd!r!

    9 ' iniri ' nc$ra0!"i ,i ' r!c$no,ti contri$&ii%! !rona%$%$i

    9 ' ro#o-!"i o co#$nicar! d!c?i' ,i on!t'9 ' !d$ci ' intr$i!,ti ,i ' ndr$#i !rona%$%

    9 ' tai%!,ti oi!cti-! ,i &int! ndr'n!&!

    9 ' i#%!#!nt!"i trat!*ii !ntr$ r!a%i"ar!a ac!tor oi!cti-! ,i &int!.=

    Implicarea personalului

    nd acti-it'&i%! ,i r!$r!%! af!r!nt! $nt cond$! ca $n

    roc!.=4

    S$!rioritat!a ac!t!i aord'ri a fot do-!dit' d! ractic'. Eficacitat!a !i d!ind! co->r,itor d! !-itar!a

    trat'rii for#a%! a ac!t!i aord'ri.

    Abordarea managementului ca sistem

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    acti-it'&i%or r!f!ritoar! %a ca%itat! antr!nar!a !rona%$%$i !ntr$ r!a%i"ar!a oi!cti-!%or n do#!ni$% ca%it'&ii &in!r!a

    $ contro% a ca%it'&ii ai*$rar!a ca%it'&ii #$n't'&ir!a ca%it'&ii (. O%ar$ 1:::).

    lanificarea calitii r!r!"int' nd n #ar! #'$r' concr!ti"ar!a c!%or%a%t!

    f$nc&ii a%! ac!t$ia.

    /a f$nc&i! a #ana*!#!nt$%$i ca%it'&ii antr!nar!a r!r!"int'

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    Asigurarea calitii ar! n -!d!r! nia co#ania ,i9a nc!$t acti-itat!a d! i#ort ,i ditri$&i! n an$% 1::B iar

    ri#!%! ia$rt$ri rod$! n Ro#>nia a$ fot %anat! ! ia&' n 1::: (Nat$ra% !%icio Nat$ra%d! '$t). n an$% 2;12 anon! Ro#>nia ! it$a ! %oc$% :3 n to$% c!%or #ai -a%oroa!

    co#anii din Ro#>nia (144 #i%ioan! J).

    ac' ini&ia% 9a -a%orificat doar $n$% din !*#!nt!%! d! ia&' aco!rit! d! fir#a anon!

    ! %an int!rna&iona% ,i an$#! ia&a %actat!%or roa!t! (n 2;12 9 anon! Ro#>nia d!&in>nd

    aro+i#ati- C; din -o%$#$% ac!t! i!&!) ntr9$n ti# n$ foart! nd!%$n*at co#ania a

    'tr$n n Ro#>nia ,i ! c!%!%a%t! do$' i!&! c!a a a!%or #$t!%iat! ,i c!a a ic$i&i%or ,i

    rod$!%or c!r!a%i!r! $nd! n' H af%>nd$9! n tadi$% d! nc!$t H d!&in o ond!r! #$%t #ai

    #ic'.

    Prod$c&ia %oca%' adatat' %a c!rin&!%! con$#ator$%$i ro#>n !t! !!n&ia%' !ntr$

    d!"-o%tar!a afac!rii anon! n Ro#>nia n' co#ania int!n&ion!a"' ' %'r*!ac' ia&a

    ro#>n!ac' c$ noi cat!*orii d! rod$! a+>nd$9! ! !+tind!r!a caacit'&i%or d! rod$c&i!

    !+it!nt! n f$nc&i! d! o%icit'ri%! i!&!i ,i #ai $&in ! ac?i"i&ionar!a a%tor $nit'&i d! rod$c&i!.

    anon! Ro#>nia ! conc!ntr!a"' ! contin$ar!a roi!ct!%or d! #od!rni"ar! a %inii%or d!

    rod$c&i! dar #ai a%! ' atra*' ,i ' d!"-o%t! art!n!riat!%! c$ f!r#i!rii %oca%i of!rind$9%!

    ro*ra#! ,i o%$&ii d! #od!rni"ar! ,i d!"-o%tar! d$rai%' ntr$c>t ca%itat!a rod$!%or nc!! c$

    4

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    condi&ii%! d! -ia&' ,i ot!n&ia%$% ani#a%!%or din f!r#! ,i contin$' c$ i*i!na #$%$%$i tocar!a %a

    r!c! a %at!%$i co%!ctar!a ,i ntr!*$% roc! d! farica&i!.

    anon! faric' circa :C din rod$!%! co#!rcia%i"at! n Ro#>nia n farica a din

    $c$r!,ti. /!%!%a%t! rod$! $nt i#ortat! din Kran&a G!r#ania Sania Po%onia Un*aria

    $%*aria.

    n ac!%a,i ti# anon! Ro#ania !+orta rod$! n $%*aria R!$%ica o%do-a

    'ri%! din "ona Adriaticii.

    &.& Scurt istoric

    anon! Ro#>nia fac! art! din Gr$$% anon! co#ani! #$%tina&iona%' c! d!&in!

    1;; din caita%$% fi%ia%!%!i din Ro#>nia. Gr$$% anon! acti- n 1C; d! &'ri !t! %id!r

    #ondia% ! ia&a rod$!%or %actat! roa!t! anon! ,i n$#ar$% 2 #ondia% n do#!ni$% a!i#$t!%iat! E-ian ,i a% a%i#!nt!%or !ntr$ n$tri&ia infanti%' (%!dina i%$a) ,i c%inic'

    (N$#ico) anon! Ro#>nia (anon! Prod$c&i! ,i itri$&i! Prod$! A%i#!ntar! S.R.L.) !t! o

    oci!tat! c$ r'$nd!r! %i#itat' c$ !di$% n trada Nico%a! />n!a nr. :B !ctor 2 $c$r!,ti.

    n fi!car! 0$d!& a% &'rii !+it' fi%ia%! tr$ct$ra ac!tora %i#it>nd$9! %a co#arti#!nt$% d!

    ->n"'ri ,i c!% d! ditri$&i! $ordonat! $n$i ,!f "ona% d! ->n"'ri. Part!n!rii c?!i! ai

    ntr!rind!rii $nt r!r!"!nta&i d! f$rni"orii d! %at! n raort$ri%! c$ car! !+it' art!n!riat! ,i

    co%aor'ri %a ni-!% d! trat!*i!. anon! Ro#>nia !t! %id!r d!ta,at ! ia&a %oca%' d! rod$!%actat! !ntr$ *a#a d! ia$rt$ri.

    &.4 r/ani/rama societ0"ii S.C. DANNE RM2NIA S.R.L.

    Str$ct$ra or*ani*ra#!i co#ani!i $&in! int!n&ia d! d!c!ntra%i"ar! %o*ic' ,i int!%i*!nt' a

    r!onai%it'&i%or rin fat$% c' ! caract!ri"!a"' rintr9$n n$#'r r!%ati- r!d$ d! ni-!%!

    i!rar?ic! atf!% c' din ac!t $nct d! -!d!r!9a$ o tr$ct$r' or*ani"a&iona%' %at' c! $&in! ntr9

    o oar!car! #'$r' it!#$% d! -a%ori ! car! ! a"!a"'@ Ari! d! contro% %ar*'

    Linii d! co#$nicar! r!%ati- c$rt!

    S$a%t!rnii $nt r!a n$#!ro,i ,i n$ ot fi cond$,i nd!aroa!

    A$toritat!a !t! %oca%i"at' ! #ai $&in! ni-!%!

    C

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    !%!*ar!a !t! !!n&ia%'.

    &.) Clien"ii S.C. DANNE RM2NIA S.R.L.

    /on$#$% r!*$%at d! ia$rt r!-in! canc!r$% %a to#ac #oti- !ntr$ car! 3; din

    o$%a&ia %$#ii con$#' ac!t rod$ n #od r!*$%at. /onfor# $n$i t$di$ GKF 0$#'tat! din

    cantitat!a d! ia$rt nat$ra% co#!rcia%i"at n Ro#>nia !t! d! ca' 7C din ac!ata ro-!nind din

    #!di$% $ran. Pia&a d! ia$rt nat$ra% i#%$ a cr!c$t din $nct d! -!d!r! cantitati- c$ 1; iar

    c!a d! ia$rt d! fr$ct! c$ BB.

    ! %a $n an %a a%t$% rofit$% ntr!rind!rii a cr!c$t datorit' cantit'&ii d! %at! 9 #at!ri!

    ri#a 9 c>t i a r!&$ri%or rod$!%or 0$tificat! d! cr! t!r!a inf%a&i!i i a cot$ri%or d! rod$c&i!.

    &.3 Furni1orii S.C. DANNE RM2NIA S.R.L.

    /o#ania %$cr! n 2;12 c$ 1;7 f$rni"ori !%!c&ia ac!tora a->nd %a a"' $n a$dit a%

    f!r#!i ,i a% ca%it'&ii %at!%$i rod$ a$dit car! c$rind! 42 d! crit!rii. Un a%t !%!#!nt car!

    nc$ra0!a"' r!!ctar!a tandard!%or !t! it!#$% d! %at' $ti%i"at d! anon! n r!%a&ia c$

    f$rni"orii it!# rori$ car! ti#$%!a"' f!r#i!rii ' %i-r!"! %at! d! c!a #ai $n' ca%itat!.

    anon! ar! n dotar! $n %aorator #od!rn car! !f!ct$!a"' ana%i"a "i%nic' a ro!%or d! %at! d!

    %a to&i f!r#i!rii.

    B

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    Lat!%! !t! contant -!rificat d! !+!r&ii anon! at>t %a $r' c>t ,i ! ntr!*$% f%$+ d!

    co%!ctar! ,i roc!ar! !cia%i,tii anon! !f!ct$>nd an$a% !t! C;.;;; controa%! a%! ca%it'&ii.

    ! a!#!n!a anon! Ro#>nia d!"-o%t' o !ri! d! ro*ra#! a% c'ror co !t! ac!%a d! a

    nc$ra0a d!"-o%tar!a d$rai%' a f!r#!%or fa#i%ia%! ro#>n!,ti car! a$ ntr! 7; i 3C; ca!t! -aci.

    n fi!car! an anon! Ro#>nia r!#ia"' c!i #ai -a%oro,i f$rni"ori d! %at! d$' $n it!#

    rori$ d! !-a%$ar! a%! c'r$i crit!rii r!!ct' tandard!%! Uni$nii E$ro!n! n c!!a c! ri-!,t!

    ca%itat!a %at!%$i.

    P!ntr$ anon! Ro#>nia ca%itat!a rod$!%or nc!! c$ condi&ii%! d! -ia&' ,i ot!n&ia%$%

    ani#a%!%or din f!r#' ,i contin$' c$ i*i!na #$%$%$i tocar!a %a r!c! a %at!%$i co%!ctar!a ,i

    ntr!*$% roc! d! farica&i!. R!!ct>nd tradi&ia Gr$$%$i %a ni-!% int!rna&iona% nc' d! %a

    intrar!a ! ia&a ro#>n!ac' anon! trat!a"' f$rni"orii ca ad!-'ra&i art!n!ri of!rind$9%!

    ro*ra#! ,i o%$&ii rin car! %! $&in! d!"-o%tar!a.

    anon! a introd$ $n it!# d! on$$ri car! nc$ra0!a"' f!r#i!rii r!"$%tat!%! ana%i"!%or

    d! ca%itat! ,i i*i!n' #$n't'&ind$9! n #od -i"ii%. Sit!#$% a of!rit r!$r! financiar! !ntr$

    f!r#i!ri ac!,tia in-!tind #ai d!art! n cr!,t!r!a ca%it'&ii %at!%$i. Potri-it r!r!"!ntan&i%or

    fir#!i to&i f$rni"orii anon! $nt a$dia&i ao%$t toat' cantitat!a fi! c' ro-in! d! %a f!r#' fi!

    d! %a c!ntr$% d! co%!ctar! fiind -!rificat'.

    7

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    &.6Anali1a S7T

    5a!% 2.1 Ana%i"a SO5

    n $r#a ind!ntificarii $nct!%or fort! $nct!%or %a! oort$nit'&i%or i a#!nin&'ri%or !

    oat! conc%$"iona c' co#ania anon! !t! $na rofitai%' ar! $n #ana*!#!nt #od!rn ar! o

    *a#' d! rod$! di-!rificat! i d! $n' ca%itat! ar! oii%itat!a d! a ! #!n&in! rintr! %id!rii

    na&iona%i i int!rna&iona%i.

    4.Mana/ementul calit0"ii la S.C. DANNE S.R.L.

    4.( Sistemul de mana/ement al calit0"ii

    Pornind d! %a !-a%$ar!a c!rin&!%or con$#atori%or ,i c%i!n&i%or or*ani"a&ia a d!finit

    cat!*orii%! ,i tr$ct$ra roc!!%or n!c!ar! !ntr$ it!#$% d! #ana*!#!nt a% ca%it'&ii ,i !ntr$#$n't'&ir!a contin$' a ac!t$ia atf!%@

    8

    P$nct! fort! P$nct! %a!@

    Soci!tat!a !n!ficia"' d! $n #ana*!#!nt #od!rn; Str$ct$ra or*ani"a&iona%' a oci!t'&ii !t! #od!rn'

    c$rin">nd !ctoar!%! !c&ii%! ,i co#arti#!nt!%! n!c!ar!$n!i ntr!rind!ri #od!rn!

    Oc$a o"itia d! %id!r atat %a ni-!% #ondia% cat inationa% ! iata rod$!%or %actat!

    Ga#a di-!rificata d! rod$!(%actat!ic$itiaa )

    Prin t!?no%o*ii%! ,i aarat$ra #od!rn' c$ car! !t!dotat' oci!tat!a ar! oii%itat!a $r#'ririi !fici!nt! aca%it'&ii rod$!%or ac!ta fiind o r!oc$ar! contant'

    Soci!tat!a rin rod$!%! a%! ,i r!&$ri%! atracti-!a%! ac!tora ar! o i#a*in! fa-orai%' ! ia&' it$>nd$9!rintr! %id!rii d! ia&'.

    A!ct co#!rcia% #od!rn Sit!#! d! ro#o-ar! ino-atoar!cana%! d!

    ditri$ti! -ariat!.

    Pr!t$ri%! rod$!%or co#!rcia%i"at! inRo#ania $nt #ai #ari in co#arati-! c$c!%! a%! conc$r!nt!i /o#ania a a-$t d! $f!rit in $r#a

    canda%$%$i d! conta#inar! c$ dio+ina aia$rt$%$i anon! !%icio fat c! ad!t!r#inat o cad!r!a dratica a -an"ari%or

    Oort$nitati@ A#!nintari @

    E+tind!r!a r!t!%!%or d! ?M!r9#ar!t$ri *!n R!a% Fa$f%and /ora i%%a

    O data c$ intrar!a in Uni$n!a E$ro!ana anon! Ro#ania ii oat! !tind! iata d!-!nind $nc!ntr$% d! !+ort !ntr$ tari%! din "ona ( o%do-a i$%*aria) dar i acaarar!a $nor noi i!t! din Uni$n!

    atorita intrarii in Uni$n!a E$ro!ana co#aniaar! oii%itat!a d! a co%aora i co#$nica #ai in! c$art!n!ri traini.

    K%$ct$a&ii%! #on!d!i na&iona%! fa&' d!#on!da EURO a$ OLAR Aaritia ! iata %actat!%or din

    Ro#ania a $n!i noi #arci i n$#! 5NU6Ai#!diat d$a canda%$% Dio+ina= c! a d$ %acad!r!a ->n"'ri. S!c$ritat!a a%i#!ntara contit$i! o

    rioritat! ao%$ta co#ania anon! fiindn!-oita d! a r!a%i"a !r#an!nt t!t! a%!rod$!%or a%! %a %aoratoar!%! !cia%i"at!din E$roa

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    roc!! d! r!a%i"ar! a rod$$%$i n&!%!*nd rin ac!ata farica&ia d!

    rod$! %actat! ,i !r-icii%! aociat! i#ort$%$i ,i ditri$&i!i d! rod$! %actat!

    roc!! $ort@

    9 ac?i"i&ia d! #at!rii ri#! inc%$">nd roc!!%! d! id!ntificar! !-a%$ar! !%!c&i! ,ia*r!!r! a f$rni"ori%or contractar!a ,i d!r$%ar!a contract!%or (aro-i"ionar!) $ra-!*?!r!a

    ca%it'&ii f$rnit$ri%or (rod$! ,i !r-icii)

    9 !%!c&ia r!cr$tar!a ca%ificar!a ,i for#ar!a !r#an!nt' a !rona%$%$i !-a%$ar!a

    co#!t!n&!i ac!t$ia #$n't'&ir!

    9 ntr!&in!r!a infratr$ct$rii #!n&in!r!a n tar! cor!ct' d! f$nc&ionar! a #i0%oac!%or

    d! #'$rar!

    9 controa%! in!c&ii ! f%$+ ,i ! rod$

    roc!! d! #ana*!#!nt (o%itica d! ca%itat! %anificar! a%ocar! r!$r!

    co#$nicar! a$dit ana%i"a !f!ct$at' d! #ana*!#!nt #$n't'&ir!).

    "istemul #ocumentar

    oc$#!nt!%! car! co#$n it!#$% d! #ana*!#!nt a% ca%it'&ii %a S/ anon! S.R.L. $nt@

    $anualul %alitii@ ac!ta d!fin!,t! dio"i&ii%! *!n!ra%! adotat! d! ANONE r!f!ritor %a

    ai*$rar!a ca%it'&ii rod$!%or faricat! $ #arca ANONE. Ac!t intr$#!nt d! *!ti$n! a

    ca%it'&ii !t! ao%$t indi!nai% !ntr$ or*ani"a&i!. E% $n! a"!%! #ana*!#!nt$%$i ca%it'&ii n

    acti-itat!a fi!c'r$i d!arta#!nt ,i a%! co%aor'rii int!rd!arta#!nta%! n do#!ni$% r!a%i"'rii

    ca%it'&ii.

    rocedurile@ doc$#!nt! car! d!fin!c r!*$%i d! $r#at !ntr$ or*ani"ar!a oci!t'&ii

    roc!!%! t!?no%o*ic! roc!!%! t!?nic! ,i d! contro% d! ca%itat! roc!!%! d! ana%i"' a

    infor#a&i!i n co$% a#!%ior'rii ca%it'&ii ,i atifac&i!i c%i!n&i%or ,i con$#atori%or.

    Proc!d$ri%! $nt !%aorat! d! fi!car! d!arta#!nt car! %! a%ic' $nt -!rificat! d! ,!f$%

    d!arta#!nt$%$i ,i $nt -a%idat! d! dir!ctor$% coordonator a$ #ana*!r$% d! d!arta#!nt.

    "pecificaiile@ doc$#!nt! c! ti$%!a"' !+i*!n&!%! n #at!ri! d! ca%itat! c'rora tr!$i! ' %i

    ! confor#!"! #at!rii%! ri#! #at!ria%!%! rod$!%! roc!d!!%! #!tod!%! d! ana%i"'.

    S!cifica&ii%! r!ci"!a"' ni-!%$% $r#'rit a fi r!a%i"at !ntr$ ara#!trii r!!cti-i (&int') ,i

    to%!ran&!%! ad#i!. Para#!trii !cifica&i ot fi@

    9 ara#!tri d! roc! H condi&ii d! r!a%i"ar! a roc!!%or rod$!%or car! tr!$i!

    nd!%init! a$ ntr$nit!9 ara#!tri d! rod$ H !cifica&i n dif!rit! !ta! d! !+!c$&i! a ac!t$ia

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    O !cifica&i! tr!$i! ' fi! a%icai%' ,i a%icat'.

    5oat! c!%!%a%t! doc$#!nt! a%! it!#$%$i d! #ana*!#!nt a% ca%it'&ii d!c$r* din

    !cifica&ii ,i a$ dr!t co ' ai*$r! a%icar!a cor!ct' r!!ctar!a ntoc#ai a !cifica&ii%or ,i

    nr!*itrar!a infor#a&ii%or r!%!-ant! d!r! f$nc&ionar!a it!#$%$i.

    Un!%! !cifica&ii $nt co#%!tat! a$ d!ta%iat! n a%t! doc$#!nt! !%aorat! d! dir!c&ii

    din Gr$$% ANONE@

    9 instruc"iuniH !%aorat! d! ir!c&ia d! /a%itat! ,i S!c$ritat! A%i#!ntar'

    9 recomand0ri te@nolo/ice cadru =RTC>H !%aorat! d! ir!c&ia 5!?nic'

    rocesele@ $nt doc$#!nt! c! d!cri$ n for#' it!#ati"at' $cc!i$n!a acti-it'&i%or ,i

    o!ra&ii%or !f!ct$at! n fi!car! d!arta#!nt n acti-it'&i dir!ct rod$cti-! a$ d! $ort !ntr$

    ac!t!a. Sc?!#a %o*ic' d! o!ra&ii !t! co#%!tat' c$ d!cri!r!a $#ar' a acti-it'&i%or

    !+!c$tat! r!onai%itat!a !+!c$&i!i ,i doc$#!nt!%! n!c!ar! ca $ort !ntr$ infor#a&ia car!

    intr' r!!cti- i!! din roc!. S$nt d! a!#!n!a !-id!n&iat! !ta!%! d! contro% ,i d! d!ci"i!

    #r!$n' c$ ara#!trii d! r!f!rin&'.

    $odurile de operare & Instruciunile de lucru@ doc$#!nt! d!ta%iat! car! d!cri$

    o!ra&ii%! c! tr!$i! !+!c$tat! !%!#!nt!%! c?!i! ,i ara#!trii d! r!!ctat !ntr$ r!a%i"ar!a c$

    $cc! a ac!tora. od$ri%! d! o!rar! indic' !ntr$ fi!car! o!ra&i! $nitar' d! farica&i! a$

    d! contro% d!cri'@

    9 c! tr!$i! f'c$t

    9 cin! tr!$i! ' !+!c$t! o!ra&ia

    9 $nd! n c! %oc !c?ia#!nt ! !+!c$t' o!ra&ia

    9 c>nd

    9 c$#@ #i0%oac! ,i #!tod! d! a%icat

    9 d! c!@ oi!cti-!%! $r#'rit!

    nregistrrile@ $nt doc$#!nt! n #a0oritat! for#$%ar! tandard r!9i#ri#at! n car!

    tr!$i! ncri! an$#it! infor#a&ii n!c!ar! !ntr$@9 -!rificar!a cor!ctit$dinii a%ic'rii c!%or%a%t! doc$#!nt! d! ca%itat!

    9 !-id!n&i!r!a ara#!tri%or d! ca%itat! !ntr$ #at!rii ri#! #at!ria%! rod$!

    9 r!a%i"ar!a traai%it'&ii rod$!%or

    9 it$a&ii !riodic! d! *!ti$n! a rod$c&i!i acti-it'&ii ,i ca%it'&ii

    9 *!ti$n!a #at!rii%or ri#! rod$!%or ,i financiar9contai%'

    9 raortar!

    9 *!ti$n! doc$#!ntar'.

    1;

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    n #ana*!#!nt$% ca%it'&ii ANONE a%ic' r!!ct' r!*%!#!nt'ri na&iona%! (art!

    dintr! ac!t!a ar#oni"at! c$ r!*%!#!nt'ri%! UE) r!f!ritoar! %a@

    9 condi&ii%! d! nd!%init !ntr$ o&in!r!a %ic!n&!i d! farica&i!

    9 condi&ii%! d! nd!%init !ntr$ a$tori"ar!a anitar' ,i anitar' -!t!rinar' a faricii

    ,i a !di$%$i

    9 ca%itat!a ,i inoc$itat!a #at!rii%or ri#!

    9 ca%itat!a rod$!%or

    9 !tic?!tar!a

    9 r!*%!#!nt'ri ri-ind i#ort$% ,i !+ort$% d! #at!rii ri#! ,i rod$! finit!

    9 'n'tat!a ,i !c$ritat!a !rona%$%$i

    9 rot!c&ia #!di$%$i

    9 !c$ritat!a ind$tria%'

    4.&. *olitica de calitate alicat0 de S.C. DANNE S.R.L.

    Oi!cti-!%! rioritar! a%! S./. anon! S.R.L.$nt@

    1. SIGURANA ALIEN5ULUI (#icroio%o*ic fi"ic c?i#ic a%!r*!ni>

    2. /ALI5A5E E/ELENA I /ONS5AN5

    3. PROSPEIE

    4. A//ESIILI5A5E

    %arta %alitii #A'O'(!t! doc$#!nt$% d! r!f!rin&' n o%itica d! ca%itat! a

    oci!t'&ii ANONE. /rit!rii%! ,i ni-!%$ri%! d! confor#itat! c! tr!$i! nd!%init! $nt

    r!-'"$t! d! *?id$% d! a%icar! a% /art!i ANONE

    R!!ctar!a r!-!d!ri%or /art!i ANONE !t! o condi&i!sine qua non10!ntr$ ca

    rod$!%! faricat! ' oart! #arca ANONE.

    %arta %alitii #A'O'( enun ca idee de baz n realizarea )i promovarea

    calitii satisfacia clienilor )i a consumatorilor produselor*

    Or*ani"a&ia S/ anon! SRL a i#%!#!ntat $n it!# d! #ana*!#!nt a% ca%it'&ii car!

    ' ai*$r! r!a%i"ar!a oi!cti-!%or a%! ,i #$n't'&ir!a contin$' a ca%it'&ii of!rit! c%i!n&i%or rin@

    c$noa,t!r!a c!rin&!%or c%i!n&i%or (dic$&ii onda0! !ntr$ c%i!n&i $r#'rir!a

    ->n"'ri%or ! fi!car! r!f!rin&' d! rod$ ,i ! ti$ri d! c%i!n&i r!"!ntar!a c'tr! c%i!n&i a noi%or

    rod$!) ,i c!rin&!%or con$#atori%or (t!t! d! rod$ t$dii r!f!ritoar! %a r!f!rin&!%!

    con$#atori%or)

    1;K'r' d! car! n$ ! oat!

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    c$noa,t!r!a ,i nd!%inir!a c!rin&!%or r!*%!#!ntar! r!f!ritoar! %a ca%itat!a

    #at!rii%or ri#! ca%itat!a rod$!%or !tic?!tar! ,i co#$nicar!

    Ac!t! c!rin&! $nt ana%i"at! n cadr$% /o#it!t$%$i d! !"-o%tar! a% or*ani"a&i!i ,i

    contit$i! a"a d!ci"ii%or c! ! ia$ n %!*'t$r' c$ o%itica d! rod$ a fir#!i.

    n ro#o-ar!a ca%it'&ii rod$!%or faricat! S/ ANONE SRL ! a"!a"' ! #ai #$%t!

    >r*?ii@

    d!"-o%tar!a d! noi rod$! ,i t!?no%o*ii caai%! ' atifac' n roor&i! tot

    #ai #ar! c!rin&!%! c%i!n&i%or ,i con$#atori%or. n ac!t cont!+t !n!ficia"' d! ri0in$%

    d!arta#!nt$%$i !cia%i"at d! !"-o%tar! Prod$! ,i 5!?no%o*ii (P5) a% i-i"i!i d! rod$!

    %actat! roa!t! a Gr$$%$i anon! ,i $r#ar!,t! n d!ta%i$ ca%itat!a rod$!%or noi ti# d! 3

    %$ni d$' %anar! a%icar!a c!%or #ai #od!rn! t!?no%o*ii ,i !+%oatar!a c!%or #ai #od!rn!

    !c?ia#!nt! caai%! ' rod$c' %a $n ni-!% foart! $n d! ca%itat! n condi&ii%! $n!i

    a$to#ati"'ri a-anat! a roc!!%or d! nat$r' ' or!ac' *aran&ii%! d! ca%itat! ,i !c$ritat!

    a%i#!ntar' !ntr$ rod$!%! anon!

    a%icar!a c!%or #ai #od!rn! #!tod! ,i !c?ia#!nt! n !-a%$ar!a ca%it'&ii ,i

    !c$rit'&ii a%i#!ntar! a rod$!%or ca ,i !+%oatar!a dat!%or o&in$t! n co$% a#!%ior'rii

    contin$! a roc!!%or ,i rod$!%or a%icar!a GP ,i GQP n toat! roc!!%! d! farica&i! ,i %i-rar!a rod$!%or

    contr$c&ia ,i i#%!#!ntar!a $n$i it!# d! #ana*!#!nt a% ca%it'&ii confor#

    c$ ISO :;;1@2;;; n rod$c&i! ditri$&i! ,i %aorator

    $n %oc d! a"' n o%itica d! ca%itat! a oci!t'&ii ANONE % oc$'

    sigurana alimentului !ntr$ a c'r!i ai*$rar! a fot i#%!#!ntat $n it!# d! ana%i"' a

    ric$ri%or QA//P

    confor#itat!a rod$!%or a#a%a0!%or co#$nic'rii d!r! rod$ #at!rii%orri#! roc!!%or d! farica&i! !c?ia#!nt!%or doc$#!nt!%or ,i !r-icii%or c$ c!rin&!%!

    r!*%!#!ntar! na&iona%! ,i din /EE

    ro#o-ar!a ca%it'&ii rod$!%or anon! ! ia&' rin in-!ti&ii ,i

    $ra-!*?!r!a %an&$%$i fri*$%$i ! d$rata tranort$%$i d!o"it'rii int!r#!diar! ,i n #a*a"in!

    ait!n&' !cia%i"at' !ntr$ c%i!n&i rin S!r-ici$% /%i!n&i car! f$nc&ion!a"'

    n cadr$% !arta#!nt$%$i S$%M /?ain ,i r!"o%-' n r!*i# d! $r*!n&' toat! c!r!ri%! ,i

    !i"'ri%! c%i!n&i%or. Raoart!%! %$nar! ntoc#it! d! S!r-ici$% /%i!n&i $nt o !+r!i! a !-a%$'riiatifac&i!i ac!tora ,i $n intr$#!nt d! #$n't'&ir! a r!ta&ii%or

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    o o%itic' d!c?i' d! ait!n&' t!?nic' ,i ri0in financiar n !%!c&ia ,i

    co%aorar!a c$ f$rni"orii anon! a->nd dr!t co ' i a0$t! n d!"-o%tar!a d$rai%' a afac!rii

    %or ,i n #$n'&'&ir!a contin$' a ca%it'&ii #at!ria%!%or f$rni"at!

    !%!c&ia for#ar!a ,i con,ti!nti"ar!a a%aria&i%or a$ra ro%!#aticii ca%it'&ii

    ,i !c$rit'&ii a%i#!ntar! n toat! d!arta#!nt!%! o%itica d! !rona% c$rind! ,i ai*$rar!a

    $n!%or condi&ii d! #$nc' (-!ti#!nta&i! d! %$cr$ ,i d! rot!c&i! $t!ni%! condi&ii d! a#i!nt)

    !c$ritat! ocia%' ait!n&' #!dica%' *rat$it' cantin' o #a' *rat$it' n "i%!%! d! %$cr$

    !-!ni#!nt! co%!*ia%! c$ articiar!a #!#ri%or fa#i%i!i

    it!#$% d! !-a%$ar! a !rfor#an&!i an*a0a&i%or i#%!#!ntat d!oca#dat' %a

    ni-!%$% #ana*!ri%or ,i $n!i 'r&i dintr! non9#ana*!ri d$%at d! %an$ri d! d!"-o%tar!

    indi-id$a%'.

    ana*!#!nt$% or*ani"a&i!i $r#'r!,t! a%icar!a o%iticii d! ca%itat! tai%it! rin@

    an*a0a#!nt$% f!r# a% t$t$ror a%aria&i%or n atifac!r!a %a ni-!% na%t a

    c!rin&!%or c%i!n&i%or con$#atori%or ,i a c!rin&!%or r!*%!#!ntar!

    co#$nicar!a n rnd$% or*ani"a&i!i ,i ad!"i$n!a t$t$ror a%aria&i%or %a o%itica

    ,i oi!cti-!%! or*ani"a&i!i

    #$n't'&ir!a contin$' a it!#$%$i d! #ana*!#!nt a% ca%it'&ii n -!d!r!a

    ro#o-'rii co#!titi-it'&ii rod$!%or oci!t'&ii ! ia&'.

    Kactorii car! inf%$!n&!a"' ca%itat!a ,i car! ac&ion!a"' n f!ra rod$c&i! $nt@

    9 c!rc!tar!a ,i roi!ctar!a

    9 #at!rii%! ri#! #at!ria%!

    9 roc!$% t!?no%o*ic (or*ani"ar! $ti%a0!)

    9 ca%ificar!a rof!iona%' ,i #oti-ar!a !ntr$ ca%itat!

    9 #ana*!#!nt$% ca%it'&ii

    9 tandard!%! nor#!%!.

    Kactorii d! inf%$!n&' a$ra ca%it'&ii din f!ra circ$%a&i!i $nt@

    9 a#a%ar!a

    9 tranort$%

    9 d!o"itar!a.

    a> Materii rime

    9 Laptele

    9 Proteinele din lapte

    9 Zahrul9 Gelatina

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    9 Fructele/cerealele

    9 Aromele

    9 Fermenii

    > Materiale de amalare9 Paharele termo-formate

    9 Paharele pre-formate

    c> *rocesul de roduc"ie

    9 Recepia laptelui

    /it!rn!%! c$ %at! o!c %a faric' n $nct$% d! r!c!&i!. in fi!car! co#arti#!nt a% cit!rn!i !

    r!co%t!a"' ro! !ntr$ ana%i"' ! car! ! d!t!r#in' r!"!n&a antiiotic!%or aciditat!a d!nitat!a t!#!rat$ra ,i

    caract!ritici%! intrin!ci.

    9 ratamentul termic !i separarea laptelui materie prim O!ra&ia d! trata#!nt t!r#ic n$#it' r!9at!$ri"ar! ! r!a%i"!a"' ntr9$n aarat c$ %'ci.

    ar!#$% d! at!$ri"ar! (t!#!rat$r' ti#) !t! $!rior c!%$i car! ai*$r' r!ac&ia n!*ati-' a fofata"!i.

    9 Prepararea laptelui pentru fa"ricarea produselor

    Et! ana#%$% d! o!ra&ii rin car! %at!%! !t! ad$ %a co#o"i&ia caract!ritic' fi!c'r$i rod$.

    9 Pasteuri#area/meninerea/omo$eni#area produsului

    Et! o!ra&ia d! tratar! t!r#ic' ,i #!canic' a %at!%$i r!arat confor# r!&!t!i. Pat!$ri"ar!a ! !+!c$t' c$

    o #!n&in!r! d! c>t!-a #in$t! a %at!%$i %a t!#!rat$r' na%t' n -!d!r!a ditr$*!rii t$t$ror for#!%or -!*!tati-! a%!

    #icroor*ani#!%or r!"!nt! n rod$. Pat!$ri"ar!a !t! d! ti na%t (r!ac&ia !ro+ida"!i n!*ati-'). P!ntr$ ac!ata

    a$ fot a%!! -a%ori%! oti#! d! t!#!rat$r' r!i$n! ,i ti#.

    9 Fermentarea !i stoca%ul

    P!ntr$ rod$!%! %a car! f!r#!ntar!a ! r!a%i"!a"' n c$-' %at!%! noc$%at ,i a->nd d! %a i!,ir!a din

    at!$ri"ator t!#!rat$ra oti#' !ntr$ f!r#!ntar! !t! #!n&in$t n c$-' >n' %a atin*!r!a acidit'&ii dorit!

    (#'$rat' c$ $n Q9#!tr$) aoi ia$rt$% !t! a*itat !ntr$ o#o*!ni"ar!a coa*$%$%$i r'cit ntr9$n c?i#'tor d!

    c'%d$r' c$ %'ci ,i tocat %a r!c! ntr9$n tanc d! toca0 naint! d! a fi tri#i %a a#a%ar!.

    9 Am"alarea

    A#a%ar!a rod$!%or ! fac! n a?ar! din o%itir!n t!r#ofor#at! ! %inia d! a#a%ar! ,i i*i%at! c$ fo%i!

    o!rc$% din co#o"it ?>rti!#!ta%%atic a$ n a?ar! r!9for#at! i*i%at! c$ o!rc$%! din fo%i! d! a%$#ini$ %'c$it.

    P! %inii%! d! a#a%ar! ! ada$*' fr$ct!%! a$ aro#!%! c$ a0$tor$% $nor o#! ,i #!%an0oar! dina#ic!. naint! d!

    c$%ar!a contain!r$%$i c$ r!arat d! fr$ct! %a #a,ina d! a#a%ar! racord$% ac!t$ia !t! t!ri%i"at c$ a$r. !

    a!#!n!a n ti#$% a#a%'rii contain!r$% !t! #!n&in$t $ r!i$n! d! a!r t!ri%i"at rin $%trafi%trar!.

    9 ermostatarea

    Prod$!%! f!r#! car! f!r#!nt!a"' n a?ar! $nt d$! d$' a#a%ar! ntr9o ca#!r' ca%d' t!r#otat' ,i

    -!nti%at' n car! $nt #!n&in$t! >n' %a atin*!r!a acidit'&ii dorit!. 6!rificar!a acidit'&ii ! r!a%i"!a"' rin #'$rar!a

    Q$%$i.

    9 Rcirea

    $' f!r#!ntar! rod$!%! a#a%at! ! $$n $n!i r'ciri raid! n c!%$%! d! r'cir! c$ circ$%a&i! for&at'>n' %a t!#!rat$ra d! B;/.

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    9 &epo#itarea

    Prod$!%! $nt d!o"itat! %a o t!#!rat$r' d! 29B;/ #ai nt>i n d!o"it$% d! carantin' >n' %a confir#ar!a

    confor#it'&ii ! a"a r!"$%tat!%or d! %aorator aoi $nt tranf!rat! n d!o"it$% d! ditri$&i!.

    4.4 Imlemetarea sistemului 9ACC* la S.C. DANNE RM2NIA S.R.L

    ANONE RONIA i#%!#!nt!a"' $n it!# d! #ana*!#!nt a% ca%it'&ii ,i !c$ritat! a%i#!ntar' d$'

    tandard$% ISO :;;1@2;;; ,i d$' rinciii%! /OE ALIEN5ARIUS !ntr$ QA//P.

    Sit!#$% int!*rat d! #ana*!#!nt a% ca%it'&ii ,i !c$rit'&ii a%i#!ntar! ! a"!a"' !11@

    9 d!cri!r!a $ for#' d! roc!! t!?no%o*ic! a farica&i!i t$t$ror rod$!%or

    9 !cifica&ii t!?nic! !ntr$ #at!rii ri#!

    9 !cifica&ii d! t!?no%o*i! ,i d! ca%itat! !ntr$ rod$$% n dif!rit! !ta! d! !+!c$&i! ,i finit

    9 #od$ri d! o!rar! !ntr$ o!ra&ii%! c$ dific$%tat! #ai #ar! a$ car! ot i#%ica ric$ri ri-ind

    ca%itat!a a$ !c$ritat!a a%i#!ntar'

    9 !cifica&ii ri-ind '%'ri%! ,i d!"inf!c&ii%! !c?ia#!nt!%or

    9 it!#$% d! #onitori"ar! a $nct!%or critic! d! contro% id!ntificat! n cadr$% ana%i"!i QA//P

    9 it!# or*ani"at d! contro% #ana*!ria% "i%nic a% $nct!%or critic! !ntr$ ca%itat! ,i !c$ritat!

    a%i#!ntar'

    9 %an$ri d! r!%!-ar! ,i d! contro% !ntr$ #at!rii%! ri#! rod$$% n dif!rit! !ta! d! !+!c$&i! ,i

    finit condi&ii%! i*i!nic! ,i d! #!di$

    9 %aorator $"ina% a$tori"at d! a$toritat!a -!t!rinar' na&iona%' in! !c?iat ,i c$ !rona% na%t

    ca%ificat c$ t!?nici ,i intr$#!nt! d! ana%i"' %a ni-!%$% tandard!%or act$a%! ! %an #ondia%9 nr!*itrar!a dat!%or d! roc!ar! ,i ca%itat! ! toat' d$rata d! r!a%i"ar! a roc!$%$i

    9 -a%orificar!a dat!%or d! ca%itat! n co$% a#!%ior'rii contin$! a roc!!%or ,i a ca%it'&ii

    9 roc!d$ri !ntr$ a!ct! !cific! %!*at! d! ca%itat! ,i !c$ritat!a a%i#!ntar'@ !%i!rar!a rod$!%or

    din carantin' *!ti$n!a rod$$%$i n!confor# int!r-!n&ia ! ia&' n ca" d! n!c!itat!

    9 %an d! ntr!&in!r! r!-!nti-' a !c?ia#!nt!%or

    9 a$dit int!rn ,i !+t!rn12.

    O art! n!#nat' a *aran&ii%or ri-ind r!a%i"ar!a ca%it'&ii ,i !c$rit'&ii a%i#!ntar! !t! %!*at' d!

    #onitori"ar!a a$to#at' rin ca%c$%ator$% d! roc! a #a0orit'&ii o!ra&ii%or t!?no%o*ic! ,i a '%'ri%or ,i

    d!"inf!c&ii%or.! a!#!n!a ntr!*$% roc! d! farica&i! a fot ana%i"at rin metoda 9ACC* conc%$"ii%! ac!t!i

    ana%i"! t>nd %a a"a %an$%$i d! contro% a%rod$$%$i ,i a %an$%$i d! ntr!&in!r! r!-!nti-'.

    A%icar!a #!tod!i QA//P ar! ca fina%itat! cr!ar!a $n$i it!# -iai% car! tr!$i! $r#arit -!rificat i

    act$a%i"at !riodic i c$rind!@

    A/5IUNILE PRE6EN5I6E r!d$c!r!a n$#ar$%$i d! P//139$ri ia$ a criticitatii

    ONI5ORIAREA P//9$ri%or id!ntificat!(rin #!tod! ad!c-at! i r!ci!)

    A/5IUNI /ORE/5I6E (n ca" d! d!-iatii)

    11?tt@TTT.!cofincon$%t.#droco#on!ntcont!ntartic%!14;[email protected]$t.n!trocon$%tanta9in9#ana*!#!nt9i9#ar!tin*io9:;;192;;;13P$nct$% critic d! contro%

    1C

    http://www.ecofinconsult.md/ro/component/content/article/140http://www.ecofinconsult.md/ro/component/content/article/140http://www.radut.net/ro/consultanta-in-management-si-marketing/iso-9001-2000http://www.radut.net/ro/consultanta-in-management-si-marketing/iso-9001-2000http://www.ecofinconsult.md/ro/component/content/article/140http://www.radut.net/ro/consultanta-in-management-si-marketing/iso-9001-2000
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    6ERIKI/AREA EKI/A/I5A5II IUNA5A5IREA

    A%icar!a #!tod!i QA//P r!$$n! r!a%i"ar!a $nor c!rint! r!a%ai%!14@

    %ontrolul materiilor prime

    Un rincii$ d! a"' a% acti-it'&ii ANONE !t! ai*$rar!a ca%it'&ii %a f$rni"or. P!ntr$ ac!ata f$rni"orii$nt a$dita&i !riodic contract!%! d! f$rni"ar! a$ %a a"' !cifica&ii c%ar! d! ca%itat! a rod$$%$i ac?i"i&ionat

    ca%itat!a f$rni"ori%or fiind $ra-!*?!at' rin ana%i"! n %aorator$% rori$ ,i n %aoratoar! !+t!rn! !cia%i"at!

    f$rni"orii $nt i#!diat n,tiin&a&i a$ra !-!nt$a%!%or n!confor#it'&i !i"at!.

    n faric' !t! a%icat $n %an d! contro% fi"ico9c?i#ic ,i #icroio%o*ic !ntr$ %at! ,i c!%!%a%t! #at!rii

    ri#!. ! a!#!n!a n cadr$% %an$%$i d! $ra-!*?!r! $nt ana%i"at! !riodic conta#ina&ii%! c?i#ic! fi"ic! ,i

    #icroio%o*ic!.

    %ontrolul procesrii laptelui

    P! d$rata r!%$cr'rii %at!%$i ! $r#'r!c n fi!car! !ta' ara#!trii co#o"i&iona%i ara#!trii

    t!?no%o*ici ,i ti#ii d! f!r#!ntar! #r!$n' c$ Q9$% rod$$%$i f!r#!ntat. /onfor# %an$%$i d! contro% !

    r!co%t!a"' n $nct!%! c?!i! ro! t!ri%! d! rod$ car! $nt ana%i"at! #icroio%o*ic.

    %ontrolul ambalrii

    P! a"a %it!%or d! contro% !%aorat! !ntr$ fi!car! %ini! d! a#a%ar! o!ratorii !+!c$t' -!rific'ri fr!c-!nt!

    a%! ca%it'&ii rod$$%$i a#a%at. n ara%!% $nt r!co%tat! #ai #$%t! ro! din fi!car! ,ar0' d! rod$ car! $nt

    ana%i"at! n %aorator. R!"$%tat!%! t$t$ror controa%!%or !+!c$tat! $nt con!#nat! n for#$%ar!%! d! nr!*itrar!

    cor!$n"'toar!.

    %ontrolul produsului nainte de livrareProd$$% finit !t! $$ ana%i"!%or or*ano%!tic! fi"ico9c?i#ic! ,i #icroio%o*ic!. P>n' %a o&in!r!a

    ana#%$%$i d! r!"$%tat! rod$$% !t! &in$t n carantin' ntr9$n d!o"it !arat n *!ti$n!a rod$c&i!i. $'

    contatar!a ! a"a r!"$%tat!%or d! %aorator a confor#it'&ii %ot$%$i d! rod$ ac!ta !t! nr!*itrat n foaia d!

    !%i!rar! din carantin' ,i tranf!rat n d!o"it$% d! ditri$&i!. Ana%i"a dat!%or o&in$t! n %aorator ,i a$tori"ar!a

    !%i!r'rii din carantin' ! fac! d! !roan! din %aorator !cia% intr$it! !ntr$ ac!ata.

    Laboratorul

    Laorator$% faricii ANONE intr' n cat!*oria %aoratoar!%or d! a"' d$' d!fini&ia dat' d! or*ani"a&ia

    ondia%' a S'n't'&ii (OS G!n!-a 1:84). Laorator$% $"ina% !t! a$tori"at anitar9-!t!rinar fiind a$tori"at din

    ;7.;1.2;;4 n$#ar$% 71:;4.

    Laorator$% !t! or*ani"at ,i oc$at !ntr$ a !f!ct$a ana%i"! or*ano%!tic! fi"ico9c?i#ic! ,i

    #icroio%o*ic! ! #at!rii ri#! ,i ! rod$ finit ,i t!t! d! anita&i! 9 ana%i"! #icroio%o*ic! ! ro! d! a' a!r

    ,i r!co%tat! d! ! $raf!&!.

    S$nt r!-'"$t! a&ii ,i dot'ri !ntr$ r!*'tir!a ,i t!ri%i"ar!a -!!%!i r!acti-i%or ,i #!dii%or d! c$%t$r'

    d!o"itar!a r!acti-i%or ,i #at!ria%!%or ca#!r! t!r#otat! !ntr$ !f!ct$ar!a t!t!%or d! con!r-ai%itat! !ntr$

    rod$!. Laorator$% di$n! d! #!tod! ,i #i0%oac! t!?nic! #od!rn! d! ana%i"' ,i d! $n it!# infor#ati"at d!

    *!ti$n! ,i -a%orificar! a dat!%or d! ca%itat!. 5oat! r!"$%tat!%! ana%i"!%or d! %aorator $nt nr!*itrat! ,i ar?i-at!.

    $etrologia14?tt@TTT.!nt!rric!.roQA//P91.?t#

    1B

    http://www.enterprices.ro/HACCP-1.htmhttp://www.enterprices.ro/HACCP-1.htmhttp://www.enterprices.ro/HACCP-1.htm
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    /or!ctit$din!a #'$r'tori%or !f!ct$at! c$ dif!rit! aarat! ,i dio"iti-! n cadr$% roc!$%$i d! farica&i! ,i

    n %aorator !t! ai*$rat' rin@

    9 ca%ir'ri ,i -!rific'ri int!rn!

    9 rin -!rific'ri #!tro%o*ic! !f!ct$at! d! iro$% Ro#>n d! !tro%o*i! L!*a%'.

    n ac!%a,i it!# (int!rn ,i intit$&iona%) ! r!a%i"!a"' ,i $ra-!*?!r!a #a!i n!t! a rod$!%or r!9a#a%at!.

    +rasabilitatea

    anon! a i#%!#!ntat $n it!# d! traai%itat! car! aco!r' ntr!*$% roc! d! farica&i! ,i ditri$&i!

    ri#ar' d! %a ni-!%$% #at!rii%or ri#! (f$rni"ori inc%$i- d! %at! cr$d) ,i >n' %a ditri$&ia c'tr! %atfor#!%!

    anon! din &ar' a$ ditri$itorii a$tori"a&i.

    La r!a%i"ar!a ac!t$i it!# a$ contri$it i#%!#!ntar!a it!#$%$i d! #ana*!#!nt a% ca%it'&ii confor# c$

    ISO :;;1@2;;; ,i $ti%i"ar!a $n$i it!# #od!rn d! infor#atic' d! *!ti$n!.

    Auditul

    S./. ANONE ar! i#%!#!ntat $n it!# d! a$dit int!rn !f!ct$at d! !c?i! d! a$dit cond$! d! $n

    a$ditor r!*'tit d! o fir#' !cia%i"at'. A$dit$% aco!r' a!ct!%! t!?nic! ,i d! it!# d! #ana*!#!nt a% ca%it'&ii

    (an$a%) ,i d! i*i!n' (%$nar). A$dit$ri%! $nt $r#at! d! !%aorar!a ,i i#%!#!ntar!a %an$ri%or d! ac&i$ni

    cor!cti-!r!-!nti-!.

    n afar' d! a$dit$ri%! int!rn! oci!tat!a !t! c$rin' n it!#$% d! a$dit$ri !+t!rn! or*ani"at! d! Gr$$%

    ANONE !ntr$ i*i!n' (GQP) $n! ractici d! farica&i! (GP) #!di$.

    4.4.( I,IENA

    Igiena personalului

    P!rona%$% !t! intr$it confor# %!*ii n c!!a c! ri-!,t! i*i!na iar ac!t! intr$iri $nt r!%$at! !riodic n

    cadr$% ro*ra#$%$i d! for#ar! ,i !rf!c&ionar! rof!iona%'. ! a!#!n!a !rona%$% din rod$c&i! ,i %aorator

    !t! intr$it r!f!ritor %a #onitori"ar!a $nct!%or critic! d! contro% af%at! n "ona %or d!

    acti-itat!. n "on!%! d! rod$c&i! $nt a#%aat! c?i$-!t! c$ !n"or d! r!"!n&' a$ !da%' ,i di!n!r! d! '$n

    %ic?id ,i ?>rti! !ntr$ ,t!r #>ini%!.

    n aroi!r!a #a,ini%or d! a#a%ar! ,i n a%t! "on! $nd! r!ca$&ii orit! $nt n!c!ar! $nt a#%aat!

    di!n!r! d! d!"inf!ctant. 6!tiar!%! $nt d! a!#!n!a r!-'"$t! c$ c?i$-!t! d$,$ri /9$ri ,i

    di!n!r! d! rod$! n!c!ar! i*i!n!i indi-id$a%!.

    n aroi!r!a "on!i d! rod$c&i! !+it' *r$$ri anitar! !c?iat! c$ tot n!c!ar$% d! #at!ria%! !ntr$

    i*i!na indi-id$a%'.

    n confor#itat! c$ %!*i%a&ia !rona%$% !t! !+a#inat #!dica% %a an*a0ar! ,i aoi !riodic. R!"$%tat!%!

    !+a#in'ri%or $nt con!#nat! n carn!t!%! d! 'n'tat!. 5o&i an*a0a&i !n!ficia"' d! con$%ta&i! ,i trata#!nt #!dica%

    ! a"' d! aona#!nt %'tit d! oci!tat! %a /!ntr$% !dica% Unir!a.

    Igienizarea echipamentelor

    Karica di$n! d! ta&ii c!ntra%i"at! d! '%'ri ,i d!"inf!c&i! (/IP) car! f$nc&ion!a"' c$ C %inii d! '%ar!

    c! d!!r-!c *r$! d! $ti%a0!.

    17

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    5ra!$% d! %at! cr$d !t! '%at ,i d!"inf!ctat !arat d! c'tr! %inia 1ona d! trata#!nt a% %at!%$i cr$d

    (at!$ri"ar! ,i !arar!) !t! '%at' ,i d!"inf!ctat' n circ$it !arat.

    Ec?ia#!nt!%! c! roc!!a"' %at! d!0a tratat t!r#ic $nt '%at! c$ o%$&ii a%ca%in! ,i acid! ,i d!"inf!ctat!

    c$ a' fi!rint!.

    Sit!#$% infor#atic d! roc! !t! atf!% conc!$t nc>t n$ !r#it! $ti%i"ar!a !c?ia#!nt!%or car! n$ a$fot i*i!ni"at!. Para#!trii d! '%ar! (t!#!rat$ri d$rat! conc!ntra&ii) a$ fot oti#i"a&i

    !ntr$ a ai*$ra o i*i!n' !rf!ct' a !c?ia#!nt!%or. /a%itat!a i*i!ni"'rii ! -!rific' rin ro*ra#$% !cific d!

    contro% #icroio%o*ic.

    Igienizarea localurilor

    ntr!*$% !rona% !t! intr$it ,i or*ani"at n id!!a #!n&in!rii c$r'&!ni!i n '%i%! d! rod$c&i!.

    a,ini%! ,i a&ii%! d! rod$c&i! $nt c$r'&at! d! c'tr! !rona%$% d! rod$c&i! %a i!,ir!a din c?i#. P!ntr$ a&ii%!

    co#$n! ,i iro$ri c$r'&!nia !t! ai*$rat' d! o fir#' r!tatoar!.

    %ombaterea duntorilor

    P!ntr$ co#at!r!a d'$n'tori%or ANONE a nc?!iat contract c$ o oci!tat! !cia%i"at' car! !+!c$t'

    ac!t !r-ici$ ,i $ra-!*?!r!a !fici!n&!i ac&i$ni%or d! co#at!r!.

    i0%oac!%! d! co#at!r! $ti%i"at! $nt i*$r! n raort c$ a%i#!nt$% ,i $nt a-i"at! d! or*ani#$%

    co#!t!nt a% init!r$%$i S'n't'&ii.

    n afar' d! $ra-!*?!r!a d! c'tr! r!tator !+it' ,i $n it!# d! -!rificar! a f$nc&ion'rii ,i !fici!n&!i d!

    c'tr! r!onai%i d! %a fi!car! %oc d! #$nc'.

    4.4.& *ERSNALUL

    Soci!tat!a ar! ncadrat !rona% #ana*!ria% ,i d! !+!c$&i! cor!$n"'tor r!*'tit n toat! d!arta#!nt!%!.

    n farica&i! ,i contro% !+it' !rona% d! !cia%itat! !ntr$ t!?no%o*ii a%i#!ntar! !ntr$ ntr!&in!r!

    contro% ,i ai*$rar!a ca%it'&ii.

    /o#!t!n&a !rona%$%$i ! -!rific' n #o#!nt$% r!cr$t'rii ! a"a d!c%ara&ii%or cri! ,i -!ra%! a%!

    candidat$%$i rin infor#a&ii o&in$t! d! %a %oc$ri%! d! #$nc' ant!rioar! din dic$&ii $rtat! %a int!r-i$ri%!

    r!#!r*'toar! an*a0'rii.

    R!a%i"ar!a ,i #!n&in!r!a co#!t!n&!i rof!iona%! ! fac! rin intr$iri !riodic! or*ani"at! %a dif!rit!

    ni-!%$ri ,i ! dif!rit! t!#atici d! c'tr!@

    9 oci!tat! rin c$r$ri d! !cia%itat! (t!?nic! d! i*i!n' d! #ana*!#!nt d! co#$nicar! !f!ct$at!

    n &ar' a$ %a farica anon! din E$roa)

    9 Gr$$% ANONE H intr$iri !riodic! a%! !rona%$%$i din dif!rit! f$nc&i$ni inc%$i- din ai*$rar!a

    ca%it'&ii ,i !c$rit'&ii a%i#!ntar!

    9 a%t! or*ani"a&ii !cia%i"at! ,i acr!ditat! !ntr$ t!#atici !cific! (!+@ QA//P c$r$ri d! i*i!n'

    a%i#!ntar' c$r$ri d! ca%ificar! !ntr$ rot!c&ia #$ncii ti-$itori,ti).

    18

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    ). C9ELTUIELILE DE CALITATE N CURSUL ANULUI &'(&

    /ot$ri%! ca%it'&ii rod$!%or r!r!"int' tota%itat!a c?!%t$i!%i%or !f!ct$at! n -!d!r!a #!n&in!rii ,i ridic'rii

    ni-!%$%$i ca%itati- a% rod$!%or. S! conid!r' cot$ri a%! ca%it'&ii toat! cot$ri%! car! ! r!f!r' %a ca%itat! indif!r!nt

    d! fond$ri%! din car! ! $ort'.

    /o#on!nt!%! cot$%$i ca%it'&ii $nt@

    1. Pr!-!nir!

    2. E-a%$ar!a

    3. In$cc!$%

    %osturile de prevenire

    Oi!cti-$% rincia% a% contro%$%$i ca%it'&ii % r!r!"int' r!-!nir!a d!f!ct!%or c! ot a aar' n rod$!%!

    a*roa%i#!ntar! finit!. P!ntr$ a nd!%ini ac!t oi!cti- ! nr!*itr!a"' cot$ri%! $r#'toar! /o#ania anon! in

    d!c$r$% an$%$i 2;12:

    5a!% 1.2@ /ot$ri%! d! r!-!nir!

    /ot$ri%! d! r!-!nir! a d!f!ct!%or a$ cr!c$t n $#! ao%$t! dar ac!t %$cr$ n$ !t! r!%!-ant datorit'

    cr!,t!rii r!&$ri%or n f$nc&i! d! rata inf%a&i!i.

    /?!%t$i!%i%! acti-it'&ii d! c!rc!tar! $nt d!t!r#inat! d! #odific'ri d! t!?no%o*i! a$ n%oc$ir!a t!?no%o*i!i.

    S! &in! cont d! a%arii%! !rona%$%$i t!?nic car! d!f',oar' ac!t! acti-it'&i ca%c$%>nd c$ a0$tor$% $n$i ta!% d!

    ond!ri cot' art! din a%arii%! !rona%$%$i.

    Ana%i">nd ond!r!a *r$!%or d! cot$ri n tota%$% cot$ri%or d! r!-!nir! r!"$%t' c' c!% #ai #$%t a cr!c$t

    ond!r!a c?%!t$i!%i%or d! %anificar! ,i contro%$% roc!!%or ,i c?!%t$i!%i%! !f!ct$at! !ntr$ ana%i"ar!a ,i raortar!adat!%or %!*at! d! ai*$rar!a ca%it'&ii.

    P!ntr$ ca%c$%ar!a cot$ri%or a$dit$ri%or %a f$rni"or ! ca%c$%!a"' cot' art! din a%arii%! !rona%$%$i din

    aro-i"ionar! car! !f!ct$!a"' acti-itat!a.. Pond!r!a c?!%t$i!%i%or c$ a$dit$ri%! %a f$rni"or ,i ai*$rar!a ca%it'&ii n

    aro-i"ionar! a c'"$t d!oar!c! rin !%!ctar!a f$rni"ori%or ,i !#it!r!a d! co#!n"i doar c'tr! ac!i f$rni"ori inc%$,i

    n Lita f$rni"ori%or acc!ta&i a$ c'tr! c!i c! a$ i#%!#!ntat $n it!# d! ai*$rar! a ca%it'&ii c!rtificat d! $n

    or*ani# !cia%i"at ca%itat!a #at!rii%or ri#! ,i #at!ria%!%or aro-i"ionat! a cr!c$t foart! #$%t. E+it!n&a $n!i

    c!rtific'ri a ca%it'&ii %a f$rni"ori !t! r!%!-ant' !ntr$ ca%itat!a rod$!%or %i-rat!.

    P!ntr$ ca%c$%ar!a cot$ri%or af!r!nt! c$r$ri%or d! ca%ificar! dat!%! ! c$%!* din fact$ri%! a$ ordin!%! d!

    %at' !#i! d! c'tr! or*ani"atorii r!*'tirii rof!iona%! n ca"$% n car! r!*'tir!a rof!iona%' ar! %oc n afaraoci!t'&ii a$ cot' art! din a%arii%! intr$ctori%or.

    1:

    Nr. An 2;12crt. /at!*orii d! cot$ri

    $#a 1. /ot$ri a%! acti-itat'&ii d! c!rc!tar! ,i roi!ctar! !ntr$ #$n't'&ir!a

    ca%it'&ii.2:4C7 1148

    2. /ot$ri a%! %anific'rii ,i contro%$%$i roc!!%or ,i ai*$r'rii ca%it'&ii. 14172B CC2C

    3. /ot$ri a%! a$dit$ri%or %a f$rni"or ,i ai*$rar!a ca%it'&ii n aro-i"ionar!. C31C2 2;73

    4. /ot$ri a%! ca%ific'rii !rona%$%$i !ntr$ r!a%i"ar!a oi!cti-!%or n

    do#!ni$% ai*$r'rii ca%it'&ii.

    321C1 12C4

    5ota% 2CB48B 1;;

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    %osturile evalurii

    E-a%$ar!a oat! fi conid!rat' dr!t ac!a art! a roc!$%$i d! in!c&i! car! -!rific'

    i#%!#!ntar!a !f!cti-' a ractici%or d! contro% a% ca%it'&ii rod$!%or a*roa%i#!ntar!. /ot$% !-a%$'rii r!r!"int' c!a

    #ai tai%' art! a cot$%$i ca%it'&ii ,i c$rind! in cadr$% co#ani!i anon!@

    5a!% 1.3@ /ot$ri%! !-a%$'rii

    Nr. An 2;12crt. /at!*orii d! cot$ri

    $#a

    1. /ot$ri a%! contro%$%$i %a r!c!&i!. 13B:4 182. /ot$ri a%! t!t!%or in ti#$% roc!$%$i t!?no%o*ic d! rod$c&i! C2C:14 7;883. /ot$ri a%! ana%i"!%or ,i !+!rti"!%or !f!ct$at! n %aoratoar!

    !cia%i"at!.:83;C 132C

    4. /ot$ri a%! dot'rii t!?nic! n!c!ar! !ntr$ acti-itat!a d!

    in!c&i! ,i id!ntificar! a d!f!ct!%or.

    4B347 B3;

    C. /ot$ri%! c$ t!tar!a rod$!%or finit! . 2C4;3 343B. E-a%$ar!a f$rni"ori%or. 32237 434 5ota% B4474: 1;;

    Pond!r!a c?!%t$i!%i%or c$ contro%$% %a r!c!&i! a c'"$t d!oar!c! acti-itat!a 9a r!tr>n n $r#a ori!nt'rii

    c'tr! f$rni"ori c$ it!# d! ca%itat! c!rtificat. S$#!%! ! ca%c$%!a"' &in>nd cont d! a%arii%! !rona%$%$i /5/ diin

    cadr$% *r$!i r!c!&i!.

    Pond!r!a c!a #ai #ar! n cadr$% c?!%t$i!%i%or d! id!ntificar! a d!f!ct!%or o a$ c?!%t$i!%i%! af!r!nt!

    acti-it'&ii d! in!c&i! ,i nc!rc'ri d! r$tin' n ti#$% f%$+$%$i d! farica&i!. n ac!at' acti-itat! ,i d!f',oar'acti-itat!a c!i #ai #$%&i an*a0a&i din cadr$% od$%$%$i /a%itat!.

    P!ntr$ ca%c$%$% cot$ri%or af!r!nt! ac!t!i acti-it'&i ! &in! cont d! a%arii%! c!%or i#%ica&i n ac!at'

    acti-itat! ca%c$%>nd ond!r!a af!r!nt' ,i d! #at!ria%!%! fo%oit! nr!*itrat! ! a"a on$ri%or d! con$# !#i!.

    Pond!r!a cot$ri%or c$ ana%i"!%! c! ! !f!ct$!a"' n %aoratoar!%! !cia%i"at! a c'"$t conco#it!nt c$

    cr!,t!r!a c?!%t$i!%i%or c$ dot'ri%! t!?nic! n!c!ar! n acti-itat!a d! in!c&i! ,i nc!rc'ri.

    %ostul insuccesului

    In$cc!$% !t! aociat n c!%! #ai #$%t! ca"$ri c$ d!f!ct!%! d! ca%itat! a%! rod$!%or a*roa%i#!ntar!.

    ac' ac!t!a aar at$nci c>nd rod$!%! n$ a$ 'r'it nc' !di$% ntr!rind!rii !%! ! n$#!c d!f!ct! int!rn!. ac'

    d!f!ct!%! aar d$' c! rod$!%! a$ 'r'it !di$% co#ani!i ,i ! af%' ! ia&' in$cc!!%! ! n$#!c d!f!ct!

    !+t!rn!.

    #efecte interne

    n do#!ni$% a*roa%i#!ntar rod$!%! c$ d!f!ct! $nt conid!rat! a fi ac!%! rod$! car! n$ nd!%in!c

    caract!ritici%! !n"oria%! dorit! d! con$#ator$% fina%. Odat' ind!ntificat! ac!t! d!f!ct! tr!$i! c'$tat! ca$"!%!

    aari&i!i %or.

    La anon! f$nc&ion!a"' $n it!# d! ca%itat! !fici!nt r!-i"$ir!a c!%or 4 @ #$ncitor #a,in' #at!ria%

    #!tod' n co#ara&i! c$ !cifica&ii%! din #an$a%$% ca%it'&ii cond$c! %a id!ntificar!a ca$"!%or aari&i!i d!f!ct!%ord! ca%itat!.

    2;

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    5a!% 1.4@ !f!ct! int!rn!

    Nr. An 2;12crt. /at!*orii d! cot$ri

    $#a

    1. /ot$ri datorat! r!$t$ri%or C2;181 428C

    2. /ot$ri datorat! ini&i!rii d! d!ro*'ri 18;B;: 14873. /ot$ri d! r!%anar! a rod$c&i!i r!$tat!. 2CC7C1 21;B

    4. /ot$ri a%! i!rd!ri%or !f!cti-! din r!$t$ri 1B4411 13C4

    C. /ot$ri datorat! #!n&in!rii toc$ri%or c$ #i,car! %!nt' ,i f'r'#i,car!

    :2:2C 7BC

    5ota% 1213877 1;;

    n cadr$% cot$ri%or c$ d!f!ct!%! int!rn! ond!r!a c!a #ai #ar! o d!&in cot$ri%! datorat! r!$t$ri%or. n

    !rioada d! a%icar! a it!#$%$i d! ai*$rar! a ca%it'&ii ond!r!a cot$ri%or c$ r!$t$ri%! a cr!c$t foart! #$%t d! %a

    27B n 2;;: %a 428C n 2;12. Ac!t %$cr$ ! !+%ic' rin !f!ct$ar!a $n$i contro% d! ca%itat! #$%t #ai ri*$ron ti#$% f%$+$%$i d! farica&i! d!oar!c! !t! #ai i#ortant ca toat! r!$t$ri%! ' fi! d!co!rit! n cadr$%

    contro%$%$i int!rn c?iar dac' ac!t %$cr$ d$c! %a cr!,t!r!a ni-!%$%$i i!rd!ri%or.

    /ot$ri%! datorat! r!$t$ri%or $nt co#$! din c?!%t$i!%i d! #ano!r' (cot' roc!nt$a%' din a%arii%! ,i

    /AS9$% af!r!nt !rona%$%$i /5/ din ac!at' acti-itat!) ,i #at!ria%!%! i!rd$t! rin r!$tar! (!#ifaricat! n

    dif!rit! fa"! d! r!%$crar!). oc$#!nt!%! d! nr!*itrar! $nt tat!%! d! %at' ,i nota d! r!$t.

    Pond!r!a cot$ri%or datorat! ini&i!rii d! d!ro*'ri a c'"$t %a #ai #$%t d! 0$#'tat! d! %a 3B n 2;;: %a

    1487 n 2;12. Ac!t %$cr$ d!#ontr!a"' fat$% c' #at!ria%!%! aro-i"ionat! $nt d! ca%itat! $n' ca $r#ar! a

    fat$%$i c' S!r-ici$% Aro-i"ionar! acord' o at!n&i! d!o!it' !%!ct'rii f$rni"ori%or. S! ca%c$%!a"' cot' roc!nt$a%'

    din a%arii%! !ona%$%$i din aro-i"ionar! ,i din !r-ici$% /5/ i#%icat n ac!at' acti-itat!.

    /ot$ri%! d! r!%anar! a rod$c&i!i r!$tat! a$ cr!c$t roor&iona% c$ cr!,t!r!a fi"ic' ,i -a%oric' a

    r!$t$ri%or d!oar!c! !t! n!c!ar ' fi! #odificat! $n n$#'r #ai #ar! d! rod$! r!in! d! contro%$% d! ca%itat!

    ca fiind r!$tat!.

    #efectele e,terne

    Soci!tat!a anon! d!&in! ro*ra#! !f!cti-! d! contro% a% ca%it'&ii i %i-r!a"' a%i#!nt! car! nd!%in!c

    c!rin&!%! r!-'"$t! n tandard!.

    5ot$,i dac' contro%$% ca%it'&ii n$ a fot !f!cti- inta%at #!n&in!r!a ca%it'&ii rod$!%or !t! o ro%!#'

    rod$!%! a%i#!ntar! c$ d!f!ct! ot a0$n*! ! ia&' con$#atorii -or fi n!#$%&$#i&i ,i ->n"'ri%! ! -or di#in$a d!

    !+!#%$ Scanda%$% c$ io+ina din an$% 2;;7 r!c$# i c!% #ai r!c!nt canda% c$ a%fato+ina d! %a inc!$t$% an$%$i

    2;13.

    5a!% 1.C@ !f!ct! !+t!rn!

    21

    Nr. An 2;12

    crt. /at!*orii d! cot$ri $#a

    1. /?!%t$i!%i tranortar! a rod$!%or r!f$"at! d! !n!ficiari. 22742C 171C

    2. /?!%t$i!%i c$ faricar!a a%tor rod$! 8;:B4; B1;:3. /?!%t$i!%i c$ $%icitat!a datorit' c'd!rii -'n"'ri%or 2882C8 217C 5ota% 132C323 1;;

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    Costurile totale ale calit0"iiCSTURI &'(&'osturi de pre(enire )ron* 2CB48B'osturi de e(aluare )ron* B4474:

    'osturile insuccesului)ron* 2C3:2;;%osturi totale-ron. 344;43C

    ).( Scandalul cu alfato;ina

    La nc!$t$% %$ni #arti! 2;13 a$torit'&i%! ro#>n! a$ r!tra d! ! ia&' %at! conta#inat

    c$ af%ato+in'. initr$% A*ric$%t$rii a r!ci"at c' %at!%! conta#inat a fot d!co!rit %a $n

    d!o"it ,i %a $n co#!rciant d! ! t!ritori$% Ro#>ni!i. Lat!%! ro-!n!a din Un*aria dar !ra ,i

    d! ori*in! ro#>n!ac'. 5oat! rod$!%! a$ fot r!tra! d! ! ia&'. Et! o a%!rt' ! car! a#

    d!c%an,at9o !ntr$ c' af%ato+ina ar! $n !f!ct canc!ri*!n ,i n$ dori# ' fi! $n !rico% !ntr$

    'n'tat!a $#an'1C. initr$% A*ric$%t$rii i !"-o%tarii R$ra%! a r!ci"at c' rod$!%! c$

    af%ato+in' af!ct!a"' 'n'tat!a $#an' doar dac' $nt con$#at! n cantit'&i #ari ,i ! o !rioad'

    #ai nd!%$n*at' r!!cti- 1; %itri ti# d! 2;; d! "i%!.

    anon! c!% #ai #ar! rod$c'tor d! %actat! d$' cifra d! afac!ri a d!ci ' %oc?!"! n

    d!o"it$% '$ 7C d! ton! d! rod$! ,i ' r!tra*' r!-!nti- d! ! ia&' $n!%! rod$! car! ar fi

    $t$t ' con&in' $r#! d! %at! conta#inat c$ af%ato+in' d$' ri#ir!a r!"$%tat$%$i !ntr$af%ato+in' 1 !ntr$ o %i-rar! d! %a $n$% dintr! f$rni"orii 'i d! %at!.

    R!r!"!ntan&ii co#ani!i arat' c' d$' a%!rta na&iona%' r!f!ritoar! %a af%ato+in'

    anon! Ro#>nia a i#%!#!ntat #ai #$%t! #'$ri $%i#!ntar! ,i -o%$ntar! d! a$tocontro% fa&'

    d! o%i*a&ii%! %!*a%! d! #onitori"ar! ,i contro% ,i %an$% af!r!nt -a%idat d! a$torit'&i inc%$i-

    ac?i"i&ia $n$i !c?ia#!nt rori$ d! t!tar! a con&in$t$%$i d! af%ato+in'.

    N$ !t! !ntr$ ri#a dat' c>nd anon! r!tra*! d! ! ia&' rod$! %actat! ! fond$%

    $ici$ni%or d! conta#inar!. n %$na a$*$t 2;;7 anon! Ro#>nia a r!tra d! ! ia&' ia$rt$ric$ fr$ct! din ca$"a $ici$nii ri-ind conta#inar!a c$ dio+in' a *$#!i *$ar ro-!nind din

    India. R!tra*!r!a 9a f'c$t d$' c! anon! Ro#>nia a ri#it a%!rt' d! %a ANS6SA1B.

    ncr!d!r!a o$%ati!i n i*$ran&a %at!%$i ->nd$t n #a*a"in! a c'"$t n $r#a

    #!diati"'rii int!ni-! ,i co#$nic'rii r!car! ! t!#a conta#in'rii c$ af%ato+in' doi din cinci

    con$#atori d!c%ar>nd c' n$ a$ #ai c$#'rat %at! d! %a aari&ia ri#!%or infor#a&ii otri-it

    $n!i ana%i"! a Ro*a%i Gri*ori$ P$%ic R!%ation.

    1Cani!% /ontantin9 initr$% A*ric$%t$rii i !"-o%tarii R$ra%!1BA$toritat!a Nationa%a Sanitara 6!t!rinara i !ntr$ Si*$ranta A%i#!nt!%or

    22

    http://www.danielconstantin.ro/http://www.danielconstantin.ro/http://www.danielconstantin.ro/
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    ANS6SA a an$n&at c' a orit d! %a %i-rar! %at!%! cr$d rod$ d! f!r#a r!!cti-'

    di$n>nd$9! -!rific'ri n toat' &ara d! %a rod$c'tori %a $nit'&i d! roc!ar! a %at!%$i.!

    a!#!n!a ANS6SA a an$n&at c' ro!%! d! %at! d! %a tr!i f!r#! ,i do$' $nit'&i d! r!%$crar!

    r!"int' $ici$n!a d!',irii %i#it!%or ad#i! !ntr$ af%ato+in' n $r#a !f!ct$'rii ana%i"!%or n

    cadr$% %aoratoar!%or din r!&!a$a anitar' -!t!rinar' ,i !ntr$ i*$ran&a a%i#!nt!%or17.

    Pi!rd!ri%! nr!*itrat! d! co#ania anon! ca $r#ar! a canda%$%$i ca$"at d! af%ato+in'

    ! ridic' %a #ai #$%t! $t! d! #ii d! !$ro.

    Dn t!r#!ni d! ani i!rd!ri%! 9a$ ridicat %a #ai #$%t! $t! d! #ii d! !$ro. n c!!a c! ri-!,t!

    ia&a ->n"'ri%! a$ c'"$t n #!di! c$ 2; n #arti! #ai #$%t! co#anii fiind af!ctat! iar n

    ->rf$% cri"!i c'd!r!a a a0$n %a 4;. ar ac$# con$#atorii 9a$ ntor ,i cr!d c' n! -o#

    ntoarc! %a $n ni-!% nor#a% a% con$#$%$i foart! c$r>nd= a $ i!t!r Sc?$%" ir!ctor G!n!ra%

    anon! !ntr$ E$roa /!ntra%' ,i d! S$d.

    E% a !+%icat c' af%ato+ina a af!ctat ntr!a*a ia&' din Ro#>nia inc%$i- ! f!r#i!ri iar

    co#ania anon! a fot af!ctat' ca oricar! co#ani!. /!%! #ai af!ctat! a$ fot ->n"'ri%! car!

    a$ c'"$t dar ,i rod$c&ia.

    anon! Ro#>nia a r!tra n #arti! aroa! B; d! ton! d! rod$! ti ia$rt $!ctat!

    c' ar con&in! %at! conta#inat c$ af%ato+in' d! ! raft$ri%! #a*a"in!%or din toat' &ara. !

    a!#!n!a roc!ator$% d! %at! a %ocat n d!o"it$% rori$ a%t! 7C d! ton! d! rod$! d$' c!

    r!"$%tat!%! ana%i"!%or a$ confir#at r!"!n&a af%ato+in!i 1 !ntr$ o %i-rar! d! %a $n$% dintr!

    f$rni"orii 'i d! %at!.

    Potri-it !cia%i,ti%or ANS6SA rincia%a ca$"' a r!"!n&!i af%ato+in!i 1 n %at! !t!

    f$ra0$% conta#inat c$ af%ato+in' 1 ca $r#ar! a 'tr'rii ac!t$ia n condi&ii n!cor!$n"'toar!

    ! ti#$% !"on$%$i r!c!.Lat!%! oat! con&in! af%ato+in! ca $r#ar! a con$#'rii d! c'tr!

    ani#a%! a f$ra0!%or conta#inat! c$ af%ato+in! iar ac!ta oat! d!-!ni !ric$%o !ntr$ 'n'tat!

    n condi&ii%! con$#$%$i $nor cantit'&i #ari !ntr$ o !rioad' nd!%$n*at' 18.

    ).& Dia/nosticul acti#it0"ii financiare

    5a!% 1.1 /ifra d! afac!riAnul Danone Romania

    RON,ruul Danone

    &''B 434.B;2.BC1 1C #%d. E$ro&'(' 47B.242.::3 17 #%d. E$ro&'(( C;2.::8.BBB 1: #%d. E$ro

    17

    ?tt@ad!-ar$%.ron!T!-!ni#!ntcanda%$%9af%ato+in!i9a0$n*!9rod$catorii9to9danon!9r!tra*!9rod$!9%actat!9#a*a"in!91VC147113;;fC1828C22c:Bind!+.?t#%18

    ?tt@inco#!#a*a"in!.roartico%!af%ato+ina9ro-ocat9i!rd!ri9d!9$t!9d!9#ii9d!9!$ro9co#ani!i9danon!

    23

    http://adevarul.ro/news/eveniment/scandalul-aflatoxinei-ajunge-producatorii-top-danone-retrage-produse-lactate-magazine-1_514711b300f5182b8522c9b6/index.htmlhttp://adevarul.ro/news/eveniment/scandalul-aflatoxinei-ajunge-producatorii-top-danone-retrage-produse-lactate-magazine-1_514711b300f5182b8522c9b6/index.htmlhttp://incomemagazine.ro/articole/aflatoxina-provocat-pierderi-de-sute-de-mii-de-euro-companiei-danonehttp://adevarul.ro/news/eveniment/scandalul-aflatoxinei-ajunge-producatorii-top-danone-retrage-produse-lactate-magazine-1_514711b300f5182b8522c9b6/index.htmlhttp://adevarul.ro/news/eveniment/scandalul-aflatoxinei-ajunge-producatorii-top-danone-retrage-produse-lactate-magazine-1_514711b300f5182b8522c9b6/index.htmlhttp://incomemagazine.ro/articole/aflatoxina-provocat-pierderi-de-sute-de-mii-de-euro-companiei-danone
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    Renta"ilitatea capitalului propriu

    dup impo#itare

    311233 282;CC 282;CC 1:2B8C 128C82

    S$ra@ !arta#!nt$% d! contai%itat!

    CNCLU

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    A%i#!nt$%$i 9 Sit!#$% QA//P 9 .A- nd i*$ran a c' rod$!%! a%! nd!%in!c c!%! #ai $n!

    tandard! d! ca%itat! datorit' i#%!#!nt'rii $n$i it!# ad!c-at d! ca%itat! ! oat! $n! c'

    anon! d! in! at'"i $n$% din %oc$ri%! fr$nta ! n c!!a c! ri-! t! ia a %actat!%or roa!t! i

    n$ n$#ai.

    atorit' ca%it' ii $!rioar! dar i a ro#o-'rii rod$!%or a%! *r$$% anon! a r!$ it

    ' nr!*itr!"! $n r!a% $cc! ! ia a din Ro# nia atf!% nr!*itr>nd$9! cr! t!ri d! %a an %a

    an d$a c$# ! oat! -!d!a din !-o%$&ia cifr!i d! afac!ri.

    5a!% 1.C /ifra d! afac!riAnul Danone Romania

    RON&''B 434.B;2.BC1&'(' 47B.242.::3&'(( C;2.::8.BBB

    &'(& C;B.4;;.1:4 S$ra@ !arta#!nt$% d! contai%itat!

    /a%itat!a anon! a fot c!a car! a fac$t ca orti#!nt!%! co#!rcia%i"at! ' ! i#$n'

    raid ! ia&' !ntr$ ca #ai aoi ' ! #!n&in' %a ni-!% d! to n do#!ni$.

    Prod$!%! co#!rcia%i"at! d! anon! ot fi conid!rat! ca fiind d! o ca%itat!

    incont!tai%' $&in! fir#! $t>nd$9! ridica %a tandard!%! i#$! d! ca%itat!a anon!. !

    a!#!n!a *a#a orti#!nta%' of!rit' d! anon! aco!r' n c!a #ai $n' #'$r' c!rin&!%! tot#ai -ariat! a%! con$#atori%or.

    2B

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    $LI,RAFIE

    1) Standard$% SR EN ISO :;;;@2;;B @Princiii f$nda#!nta%! ,i -oca$%ar

    2) . O%ar$ H