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Mohamed A Barakat IT Helpdesk Administrator & IT Tech- Support Supervisor

Dammam - Kingdom of Saudi Arabia P. O. Box 6669 Phone No.: +966-(013) 138150239

Mobile No.: +966-599651507 / +201006202059

Email Add: Mr.Zeda@gmail.com , Barakat@sraco.com.sa & Barakat@srg.com.sa

CAREER OBJECTIVE:

Enthusiastic, skilled and reliable Sr. IT System Support Specialist / Desk Side Support

Analyst /Help Desk seeking a position that reflects my experience, skills, and personal

attributes including dedication, meeting goals, creativity, and the ability to follow through. I

aspire to secure such posi8on where my over 15 years of experience and knowledge in

software installation, hardware installation, networking, troubleshooting, internet

configuration, documentation, can be put to use within a company for achieving its goals

and targets.

PERSONAL INFORMATION:

Date of Birth: November 20, 1982

Place of Birth: Alexandria, Egypt

Citizenship: Egyptian.

Age: 33

Sex: Male

Height: 176 cm”

Weight: 83mkgs.

Religion: Muslim

Marital Status: Married

Spouse Name: Mona Farag

Children: 1

Passport No: A13289468 Validity: October 20,2021

Driving License : Egyptian & Saudi Available Validity: 27 / 06 / 1441 (Saudi)

Vehicle : Have vehicle Brand : KIA Cerato Model : 2011

EDUCATION:

University : Supreme Council of Universities

Faculty : Alexandria Academy For Computer Science & Technology

Major : Bachelor's Degree

Grade : High Good 74.44 %

Graduation year : May 2003

University : Alexandria

Faculty : Faculty Of Commerce

Section : Management Of Information Technology Systems

Major : Bachelor's Degree

Grade : Very Good

Graduation Year: May 2005

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SUMMARY OF QUALIFICATIONS:

Over 14 years of experience in Computer Hardware troubleshooting, hardware and

software setup and installations. Desktop support and configuration of users PC’s and

Laptop’s. Egypt; Saudi Arabia. Able to speak and understand basic Language – English and

Arabic.

• Helpdesk Suppor-ng more than 2000 employees using Desk.com .

• Strong background in Network cabling using UTP Cable Cat 5E Cat 6E;

• Skills in Windows Server 2003 installation, Active Directory, File Server installations.

• Assists the IT Administrator to ensure an effective and compliant use of appropriate

software by all users.

• Active Directory (Password reset, enable/disable account, Folder sharing and

security, mapping of shared drive and network printer, joining pc and laptop to

domain)

• Assist with the selection and purchase of IT equipment as required, in accordance

with IT and purchasing strategy; ensure compliance in company IT policies.

• Experience in supporting remote access clients using VPN & Citrix, WEBEX

Conference meeting setup.

• Data Back-Up (Symantec Backup); Document, upgrade or replace hardware and

software systems.

• Provide training to end users to enable them to operate IT systems correctly

• Computer Hardware and Network Troubleshooting;TCP IP Configuration; Remote

Desktop connection

• Opera8on of Windows 98, 2000, XP, Vista, 7; 8.1 & Windows 10 ; Hardware

Maintenance (HP servers)

• Imaged and deployed Desktops and Laptops using Ghost and SCCM to 1000+ users

across the organization.

• MicrosoH Office 2003, 2007, 2010, 2013 Visio, Adobe CS Photoshop; Microsoft

Outlook up to 2013 email configuration.

• Professional communication skills include ability to write and speak in English;

working with others.

• Perform onsite installation and configuration of workstations and printers. Ensure

printers are installed on workstations and seen on the network

• Built Desktop / Laptop for Home Based and / or off site users and provide on site

and telephonic technical support.

• Currently reviewing and preparing for CCNA , MCITP: Enterprise Desktop Support

Technician Certification, ITIL Foundation Certification.

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PROFESSIONAL EXPERIENCE:

IN Egypt:

Working in Makkah Computer Company ( MCC ) Since 2001 : 2003 as Technical Support

S-ll in MCC with Upgrade as Technical Supervisor 2003:2004 Then Upgrade to

Technical Support Administrator & Maintenance Manager

IN KSA:

WORKING IN SRG Group ( Saeed Raddad Al-Zahrani Group ):

SRG Group is Contains

http://www.srg.com.sa

SRACO : Construction & General Maintenance Company.

CSD : Consulting Service Division Saudi ARAMCO Man Power Supplier.

SIDCO : Saudi Industrial Detergent Company [ 17 Braches 14 inside Kingdom + 3

Out Side Kingdom ( Sharjah UAE , Kuwait & Bahrain ) ] .

Fun Time : Restaurants & Games Park .

GTS : Global Travel Solutions .

TST Factory : Traffic Signal Technology Factory.

DPH : Dammam Palace Hotel .

FREDERIC M : France Cosmetics Agency.

Razi Factory : Pharmacological Industries .

PROMED TV : Medical TV Chanel Nile Sat 11219 H (www.pro-med.tv ).

SR. IT SYSTEM SUPPORT TECHNICIAN / DESKSIDE SUPPORT ANALYST

May 2006 – PRESENT IT SUPERVISOR / HELP DESK ADMINISTRATOR

SRACO – DAMMAM Head Office . 6669 Saudi Arabia

- Under IT Applications division, Supervised and coordinate the Contractor’s Technical Team

tags, inventories, operations on all IT Devices/Machine.

- Suppor-ng over 2000 users from SRG Group.

- Responsible for all kinds of Forms pertaining to IT System Devices receiving and

- Direct the Users and guide them on filling up the forms for receiving specific IT

device/machine, Hardware and Software Setup, Installations and Patches.

- Desktop inventory management, end-of-lease change-outs.

- Experience with user configuration in Microsoft Exchange and Active Directory, Email

configurations using ( MS Outlook 2007 up to 2013 )

- Experience in supporting remote access clients using VPN & Conference meeting setup.

- Remote Network Support using RDC, RDA & VNC in all Packages and main site offices.

- Microsoft Great Plaines , Crystal Reports , ACC software installation and Fixing for Account

& Personal Department .

- Microsoft Windows Operating Systems – Windows XP, 7, 8.1 & 10 Enterprise Users

Support.

- Microsoft Office Suite Support.

- Windows 7 Migra8on (Image Capturing and Deployment)

- Client User Migration (Side by Side/Wipe & Load).

- Deployment of Desktop and Laptop to new users

- Responsible for Device Specifications upon set up and installations.

- Helpdesk Suppor-ng more than 2000 employees using www.Desk.com & Manage Engine

Desk Plus.

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SR. IT TECHNICAL SUPPORT SPECIALIST / HELP DESK SUPPORT 2006 – 2009

SRG-SRACO COMPANY Head Office - DAMMAM, SAUDI ARABIA

- Managing LAN support having more than 600 computers and printers

- Responds to end-user trouble tickets to diagnose and remedy problems.

- Setting up server rack and installed servers, KVM switch, Cisco switches and Routers ,HP

Procourve switches and Routers.

- Imaging (Norton Ghost) desktop pc and laptops

- Providing permissions to users to access Share Folder.

- Provides technical coverage and assistance for Network and Server Engineers as requested

- Troubleshooting using RDS (Remote Desktop Support); Wireless Networking, VPN Services

- Installations of Software and patches in all systems.

- Offered phone-based technical care for clients, available on-site if required

- ERP Operations, Basic ERP Troubleshooting.

- Online Help Desk Services; Email Service Management

- Use of remote applications / tools like Remote desktop, VNC, Team Viewer, PC Anywhere.

- Assist with the selection and purchase of IT equipment as required.

- Image Desktop/Laptop and migrate user’s profile / data to new machine including

applications.

- Helping users with new system including windows 7, MicrosoH Office 2010.

- Diagnosing, troubleshooting and resolving client issues with hardware maintenance,

installations and software support.

SR. IT SUPERVISOR / HELPDESK ADMINISTRATOR Team Leader 2010 – PRESENT

- Receiving The User Troubleshoot Or Request throw E-Mail & desk.com supporting System.

- Mange the Troubleshoot & transfer it to a technical from my Team to fix it ASAP .

- Creating and maintaining printers and printer servers and providing access to the users.

- Involved in installation and cabling of network components for different locations.

- upgrading the Switches whenever required.

- Printer Server installation and Sharing.

- Install, repair, maintain, and upgrade desktop and notebook computers as well as printers.

-Reviewed and custom built computers to outfit clients' requirements.

- Asset management of IT equipment.

- Perform tasks such as installation, diagnosis, repair and maintenance of computers,

Network job entry stations and related equipment within the computer network.

- Involved in installation and cabling of network components for different locations.

- Built Desktop / Laptop for Home Based and / or off site users.

- Maintain computer hardware and network in various offices.

Fun Time SYSTEM ADMINISTRATOR / TECHNICAL ADMINISTRATOR 2007 – PRESENT

Game System Administrator Coin tech 2006 From 2007 : 2013.

Game System Administrator Coin tech 2010 From 2013 : PRESENT.

All Video Games Maintenance & Games Networking ( WiFi & Cabling ).

Upgrade Game Network from 001,002,003,004 To 006 wireless network.

Game Server and File Server Backup , Maintenance & updating .

PROMED TV SYSTEM ADMINISTRATOR / TECHNICAL ADMINISTRATOR 2008 – 2013

E-Mail System Administrator on www.Networksolutions.com

Technecal Administrator For PROMED TV IN (EGYPT & KSA) Servers Backup & updating

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Dammam Palace Hotel IT ADMINISTRATOR

Front Office / Back Office System Support All WiFi Admin and Controller Network

Administrator

General Work For all Companies in SRG :

As part of SRG IT System I'm Managing the Material Requests for All The Group, Materials

which related to IT like ( PCs , Monitors , Laptop , Printers , Scanners , Fax , Photo Copier ,

Plotters , Routers , Modems , Switches , Racks , Projectors, Servers and Accessories ) Then

After compare between Brands , suppliers & prices in the End Issue a PO

2nd Part aHer PO that we Receiving The Materials to test and be sure that we received the

right materials then make it Ready to hand over to End User with Stock Transfer latter to add

the Materials to User Account .

Yearly Inventory on All Computers & IT Materials and record all to compare also to receive

and issue by stock transfer paper to manage and calculate all IT Material .

MAJOR ACCOMPLISHMENTS IN SRG :

As part of SRG IT System Conversion Team with full cooperation’s of SRG Management

Team, was able to facilitate the critical roll out and deployment of SRG Operating System

Image where a total of many Companies connected, 1000+ worksta8ons located in both

admin and satellite buildings configured, 1000+ users’ IDs & e-Mail accounts configured and

300+ shared printers deployed in different packages. Currently act as an END USER SUPPORT

for the Users experiencing most common technical issues. Continuing support for some

Users facing network connectivity.

Programs & Software Experience:

Windows

Windows 98 , Windows ME , Windows XP , Windows 2000 , Windows 7 , Windows 8.1 ,

Windows 10 , Windows 2000 server , Windows 2003 Server , Windows 2008 Server &

Windows 2008r2 , Micro.

Office

MicrosoH Office 2003 , MicrosoH Office 2007 , MicrosoH Office 2010 , MicrosoH Office 2013,

Microsoft Visio & Microsoft project , MS Outlook ( 2003:2013 ) Configura8on Setup .

Specialist Programs

Oracle Fusion Applications Cloud System ( Use & Support )

Microsoft Great Plains 10

Crystal Report 8.5 & 10

AutoCAD 2007 : 2016 , Primavera 6

ACC ( Accountant , Store Program , Sales & Personal Department Program ) .

Other Programs

VNC , Adobe Acrobat Reader , Adobe Acrobat Professional 7 , Adobe Acrobat XI Professional

DC , Adobe Photoshop ,7zip , Win rar , PowerISO , Avast Anti-Virus , Sophos Anti-Virus ,

Symantec Anti-Virus , Team Viewer , Desk.com , PDF24 , Par88on Magic , Recovery Tools &

etc.…