Mohamed Ali MohamedAli Hassnien38- Khesro, st, Helwan, Cairo, EgyptE-Mail:medohardy@hotmail.com

Cellular: +201115726239Career Objectives

To Obtain A Challenging Position In A Multinational Organization In The Field Of, Risk and fraud Management, Team management Or Supply Chain and after sales services, Where I Can Utilize, And Enhance My Technical Knowledge, Experience, Analytical, And Interpersonal Abilities to Their Maximum Potential.

Career Related Work Experience

Etisal International Company, Cairo, EgyptCall center Team leader- August 2011 Till-Present

Etisal International Company, Cairo, EgyptCall Center Representative - May 2009- August 2011

SUMMARY ACHIEVEMENTS

Mohamed is telecoms professional with more than 7 years of experience in telecom call centerHe has enjoyed a long career at Etisal international company with a major position in customer operation

In addition, he is creatively can find new solutions to handle business operations efficiently offering an excellent customer experience

Generally,Mohamed works with considerable independence, developing processes to accomplish objectives.

SKILLS SUMMARY

Strong organizational and problem solver skills, written and verbal communication, hard worker, leader, decision maker, flexible, cooperative and trustable person.Wide experience on customer care, communicating for impact and analytical skills. Team player who can work with a team to achieve common goals, in addition,

Honest, transparent, sincere with good work ethics. Persistent, serious, logical who tend to perfectionism towards achieving & maintaining high standards & excellent service with attention to details and always being seeking for perfection.

A track record for ensuring value for money whilst inspiring change Drive initiatives in the management team and organizationally that contribute to long-term operational

excellence. Exceptional interpersonal communicator who effectively interacts with all levels. Valued contributor who performs confidently and effectively under pressure and thrives on challenge Analytical and detail-oriented. Able to lead a multicultural and multi-national work force Excellent interpersonal and communication skills, complimented by maturity, strong leadership skills and

business awareness. Creative and proactive, able to prioritize and make effective decisions

CORE WORK ACTIVITIES SUMMARY

Ensure effective and efficient day-to day performance of Call Centre representatives. Provide a high level of quality monitoring to ensure a dedicated continuous progress of the team

performance. Establish clear expectations for my team, Provide honest and regular feedback – both formal and

informal and Support employees’ growth and development “ one on one meeting”

Provide leadership to employees and to help create a supportive performance management culture To be fair, reasonable, accountable, consistent, and timely and recognize and reward desired

performance Provide leadership to employees and to help create a supportive performance management culture Offer superior quality of service to Vodafone Egypt premium customers, through handling inbound and

outbound contacts. And Provide Vodafone Egypt premium customers with all required information related to the company

products and services. Follow up all customers’ related issues and provide timely feedback to Vodafone Egypt premium

customers and Provide them with right recommendations and actions Reporting Out Of Pattern Inquires As Appropriate To Next Level Of Management.

TRAINING AND DEVELOPMENT

ICDL Certified from UNISCO.

Interview skills

Human development seminar

English general course

PERSONAL DATA

o Date of Birth : 18th of August 1987.o Nationality : Egyptian.o Marital Status : Single.o Religion : Muslim.

EDUCATION

o License of Law.Faculty of Law (Helwan University)

LANGUAGE

o Arabic: Nativeo English: Very Good writing and speaking

COMPUTER SKILLS

Professional user.

References furnished Upon Request