Curriculum vitae

Mohamed Hassan

PROFESSIONAL EXPERIENCE:-ADIB Bank, Dubai, UAE. Senior Fraud Analyst.

From September 2014.

Barclays Bank, Dubai, UAE.Senior Fraud Analyst.

Fraud & Authorizations analyst (FRMU)

June2008 - September 2014

Credit card Fraud risk management skills.

(Mail no receipt, card not present, application Fraud, Non received ID, Data compromise Management, First Payment Default)

Job Responsibility:-

o Risk control assessment and evidence.o NPA’s and other risk analyst from fraud prospective.o Report TC40 and save.o Provide internal Audit documents evidence.o Transactions monitoring for debit &credit cards.o Investigate on suspicious company and send the report.o Investigate on suspicious cards.o Identify CCP of fraud cases.o Maintain MI for daily activities. o Maintain Rules for daily activities. o Processing dispute form related for fraud cases to CB for temporary credit.o Team quality daily task.o Analysis of the credit card transactions (CH level spending pattern, type of goods,

frequency)o Report loss into opus.o Processing the write off.o Preparing monthly presentation.o Proactive blocking of cards which used in suspicious countries.o Responded to customer inquiry calls, quickly assessing the customers’ needs and

problems in order to deliver an ideal solutiono Improving authorization approval rate by monitoring declines, and analysing top decline

reasons.

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o Review the pro-active replacement of suspicious cards.o Ensure customer satisfaction by minimizing fraud losses and pro-active.o Reviewing authorization decline & referral rates thereby ensuring customer is well

informed about the limits available prior to doing transaction.o Reviews potential fraudulent accounts for prevention and detection of Fraud.o Communicates with branch staff and management with risk recommendations and

remedies.o Takes action based on transaction characteristics as appropriate and necessary.o Assists in reviewing new accounts for fraud risk indicators and compliance.o Manages fraud and risk records and files.

o Coordinated the investigation of fraud issues with the appropriate fraud investigation unito Scheduled and attended monthly meetings, took minutes, edited and distributed meeting

minutes.o Follow up with customers for Dispute form to process write off.o Assisting sampling on applications check. (Retail analysis, ex: - Never paid loans,

accounts)

Sampling: 1 (Approved loans and line of credit requests)

o Validate Labour Cards visas.-physical sampling of identify suspicious applications that have been sourced with the purpose of defrauding the bank.

o Check the bank statement (in case if there’s doubt forwarded for issuer bank)o Validate visa copy and passport if it is valid of fake copy or by application source.o Forward suspicious cases from monitoring or sampling for investigation.

Reporting fraud case in the data MI.

o Sampling: 2

Review applications fed into system for Fraud detection and sampling tool. By various units at data entry stage. The applications are flagged by the system based on various parameters and require review by analysts.

o Review applications through physical sampling of cards, mortgages and account opening (Retail, Premier, Corporate), (Personal Installment Loans) and (Business Installment Loan) applications.

o Ability to provide insight and strategic input into control, Credit underwriting, AML, KYC and Compliance among Banking and Non Banking Services sector.

o Investigate fraud cases of retail loan & advances, anti-money laundering (AML), suspicious transaction report (STR)

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Cupola – CTS, Dubai, UAE.

November 2006 - May 2008Team Leader:

Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers.

o Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.

o Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

o Provides statistical and performance feedback and coaching on a regular basis to each team member.

o Writes and administers performance reviews for skill improvement.o Ensures employees have appropriate training and other resources to perform their jobs.o An unwavering commitment to customer service, with the ability to build productive

relationships, resolve complex issues and win customer loyalty.o Responds to and resolves employee relations issues expressed by team members.o Creates and maintains a high-quality work environment so team members are motivated

to perform at their highest level.o Addresses disciplinary and/or performance problems according to company policy.o Prepares warnings and communicates effectively with employees on warnings and

makes effective/appropriate decisions relative to corrective action as required.o Helped company attain the highest customer service ratings (as determined by external

auditors)o Assists the manager with daily operation of the call center to include the development,

analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.

o Works as a member/leader of special or ongoing projects that are important to area/process improvement.

o Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

o Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.

o Uses appropriate judgment in upward communication regarding department or employee concerns.

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Advanced Learning System, Dubai, UAE.

December 1999 - August 2006 Branch Supervisor.

A well-networked and highly successful branch manager with extensive customer service experience and of working to set schedules and deadlines. Boasting a strong background of supporting staff & senior management, as well as possessing an excellent commercial approach to solving problems and developing business. Having the commercial and visual awareness to drive sales, manage profit and loss and ultimately increase branch profitability.

o Training of new staff.o Follow up the customer’s requirements.o Providing presentations to clients. o Developing Marketing strategy to promote products in market.o Product promotion through campaigns and exhibitions. o Coordinator, between the company and ministry of education o Advisor at the legal department.o Giving formal and informal legal advice to both clients and colleagues alike.o Supervising the implementation of any legal agreements or contracts.

o Greet transfer and hold calls.o Build rapport, listen, clarify and manage conversational flowo Manage upset customers, conflicts and challenging situationso Deliver outstanding service, exceed expectations and build long-term loyalty.o Work in teams and in a self-directed environment.o Playing a leading role in running a successful branch by making the right choices to

deliver excellent results and achieve retail goals. Responsible for the profitability and maximization of Return On Capital Employed within the branch.

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Lari Money Exchange, Dubai, UAE. Money Transfer and Foreign Exchange

August 1996 - November1999

Legal Advisor:-

o  Look carefully at all unusual transactions to see if there’s anything suspicious about them.

o Reporting the fake money or documents to police. o Drafting contracts between exchange and banks.o Provided advice and professional support to the Head of Legal services as required.o Reviewing vendor contracts, employment policies, and advising changes suitable to

all.o Resolving employer-employee dispute through arbitration and mutual consent.o Drafting forms for contracts, employment, and other policies with legal

significance.o Representing the company on legal proceedings in the court of law.o Maintain the transfer policy according to central bank rules.o Advising businesses on the impact, interpretation and implementation of new

policies and legislation.o Protect Exchange interests and maintain best commercial position through

maintenance and revision of company and third party contracts.o Review and recommend revisions on purposed contracts.o Adhere to multinational laws in the development and review of agreement.

TECHNICAL QUALIFACATION & EDUCATION, COURSES:

o LLB (Faculty of law) Ain Shams university – Cairo – Egypt.o Financial Statement Analysis – Course –Emirates institute for banking and financial

studies. – Dubai – UAE.o AML (Anti Money Laundry) E Crime & information Security - PCI – Dubai. UAE.o MS office, windows, MS-word & Excel & power point.

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Knowledge & Attributes:-

o Outstanding customer service skills; diplomatic and patient with all types of individuals and organizational levels.

o Strong knowledge of bank operations and bank regulations related to fraud and identity theft.

o Strong analytical reasoning, problem solving and critical thinking skillso Demonstrated strong organizational and documentation skillso Ability to significantly pay attention to detailo Highly organized, with great attention to detail and follow-through.o Flexible; able and willing to learn new things.o Professional in appearance and strong work ethic.o Computer skills; include; MS Office Suite. o Intelligent – Able to understand the job profile and responsibilities.o Leadership/supervisory skills – Able to take up any responsibilities.o Communication and interpersonal skills: excellent communication skills, able to

communicate with others.o Problem solving skills: ability to analysis and dive the complex data.o Team work – good teamwork, as we have to coordinate to reach and achieve our

targets.o Knowledge of effective file management procedures.o Experience of supporting vulnerable clients.o Good knowledge of civil, criminal, public, bankruptcy and administrative law.o Ability to balance priorities and co-ordinate work effectively.o Excellent analytical skills.o Good project management and team building skills.o Familiar with all standard banking software including MS Office applications.

KEY COMPETENCIES AND SKILLS:

Litigation. Risk management. Investigating. Compliance. AML. KYC.

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Customer service.

PERSONAL DETALIS:

Name : Mohamed HassanMarital : MarriedVisa status : Employment Nationality : EgyptianContact No. : +971 50 653 9213Email : Mohamed_hassaneg@yahoo.com

LANGUAGES: An excellent command of English and Arabic

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