Mohamed Zenhom Korany El Sayed

Mobile in UAE :(+971505046247) Mobile 2 : (+971557646363) Mobile in Egypt ( +201003636009) E-mail:mohamed.zen1986@gmail.com

Career Objective:- Seeking a challenging career opportunity in a Multinational organization where my experience, skills and educational background can be developed and further enhanced.

Education: BA in Commerce, Faculty Commerce, Ain Shams University May 2010 (Accounting) Courses:- - MS Word, MS Excel and (ICDL) (Polish Cultural Center in Cairo) - Training courses in Customer Service & Professional Customer Service. (ENBD UAE

and Vodafone Egypt) - - Time & Stress Management course. (ENBD UAE and Vodafone Egypt) - Call Centre training. (Ring Egypt, ENBD UAE and Vodafone Egypt) - Soft skills courses and training . (Ring Egypt, ENBD UAE and Vodafone Egypt) - Anti Money laundering course. (ENBD Bank UAE) - Personal development Teamwork skills training. (ENBD UAE and Vodafone Egypt) - Service to sale training (ENBD bank UAE)

- Certified associate program (CAP). (Emirates NBD UAE)

Practical Experience:-

1) Bonyan international investment group (Emirates) (Nov 2014 until

now) Customer Service Representative. • Catered to client’s needs and update database through SAP. • Review client account statements, reschedule and follow up the clients

regarding the payments. • Complete all abrogation, Transference (Resale), Waiver, Cancelation and

quit claim transactions. • Handle the title deed and unit registration process. • Contract Management and Data Management. • Soft Collection • Handle and process Inbound Customer Inquiries, clarifications, requests

and complaints. • Carried out the full Handover and registration life-cycle process in

accordance with company procedures. • Plan, coordinate, monitor, and apply professional analysis on customers’

concerns, comments and feedbacks to ensure that quality standards of customer service are being met, and quality services are being delivered

• Manage relations with customers by providing a high quality, fast, efficient and friendly customer service, thus maintaining a consistent and positive customer service image.

• Summarizes and submit accomplishment report to the management • Adhere to the existing rules set forth by the management for the

customer care team. • Working in the Business Process Modeling- BMP Project and identify

customer service existing process and preparing flow charts to represent it to analyze, understand, align the company’s current processes and improve our work activities for the future.

• Carried out the full sales life-cycle process in accordance with company procedures.

• Promoted sales of properties through various fares/trade shows (Exhibition Support).

• Carried out the full sales life-cycle process in accordance with company procedures.

• Continuously seek out opportunities by Telemarketing. • Excellent communication skills, fast learner, Innovation, Flexibility,

Willing to learn and an energetic team player.

2) Emirates NBD Bank (Emirates) (Sep 2013 until Nov 2014)

Customer Service Representative.

• Answer customer's inquiries, questions & request's regarding regulations, policies, terms & conditions.

• Knowledge about all bank products, latest offers and updates. • Listening more than talking especially in issues and complains to give

perfect service. • Handling difficult complex problems and resolving. • Understanding customer needs and make satisfaction for all cultures. • Following up with all the customers on regular basis with an

Objective to build relationship with an aim to improve business.

• Survey for Availability locations supporting connections for customer. • Focus on satisfying customer. • Handling All technical support for all type of all product. • Sending daily report to direct manager. • Inform the customers about any & new offers available in our bank. • Work with my college like a team.

3) Zero Five Zero telecom (Emirates) (sep2011 until

Sep2013) Store in Charge

• Handling complex problems and resolving. • following up with all the customers on regular basis with an

Objective to build relationship with an aim to improve business. • Focus on satisfying customer. • sending daily report to direct manager. • dealing with my colleges like a support. • I know how to collect information about market and what is customer need. • Focus in target achievement and how to achieving with different way .

4) Call Centre in Ring Egypt (May 2011 to August 2011 ) • Answer customer's inquiries, questions & request's regarding

regulations, policies, terms & conditions. • Make Customer Support by high technology system. • Knowledge about all company products, latest offers and updates. • Listening more than talking especially in issues and complains to give perfect

service. • Handling difficult complex problems and resolving.

5) Vodafone Egypt May 2010 Until May 2011) Customer Service Representative

• Answer customer's inquiries, questions & request's regarding

regulations, policies, terms & conditions. • Make Customer Support by high technology system. • Knowledge about all company products, latest offers and updates. • Listening more than talking especially in issues and complains to give perfect

service. • Handling difficult complex problems and resolving. • Understanding customer needs and make satisfaction for all cultures. • following up with all the customers on regular basis with an

Objective to build relationship with an aim to improve business. • Survey for Availability locations supporting connections for customer. • Focus on satisfying customer. • handling all technical support for all devices.

• sending daily report to direct manager

Egyptian Driving License & UAE Driving

Military

Finished Marital

Language Skills:-

Arabic: Mother Tongue English: Fluent (Speaking, Reading, Writing)

Personal Skills:-

§ Confident when communicating. § Punctual and reliable. § Wide experience in Human Resources & customer service § P.C. Literate. § Good team player. § Determined and effective under pressure. § Problem solving.

Personal Data:- 1 D.O.B: 25th D e c , 1986 2 Place of birth: Cairo. 3 Nationality: Egyptian. 4 Address: (Dubai, International City, UAE.

Reference:- Furnished upon request