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Resume
Name Mohamed M.SolimanAddress Second district no.3
New heliopolis cityphone number 00201016753335E-Mail-Address [email protected] of birth 10.03.1988Place of birth Cairo
Education
09/2006 – 06/2009 Bachelor of Arts and Education German departmentAinshams-Universty CairoMajor: reaching German as second foreign languageFinal grade: good
09/2002 – 07/2005 Tabary-secondry school CairoGraduation: high choolFinal grade: 92%
Job experience
Seit 11/2015 Technical Support at Raya contact center Supporting HTC Vive Hardware testing and fix any related
Problems or esclating them
06/2013 – 11/2015 SQS software quality systems
Creating
test cases Running those test cases with using
different automation or manual tools Report errors and forward them to
developers
08/2011 – 06/2013 Vodafone international services (VIS) Clarify customers concerns and working on them Dealing with technical problems with mobiles or network Telling information about new offers and promotions
08/2010 – 08/2011 IBM Clarify customer concerns via chats and emails Dealing with technical problems for Skype or forwarding
them to higher level of support
08/2009 – 07/2010 Aegyptus Intertravel Making trips with German speaking people in western
desert of Egypt Explaining some information about the western desert
and some Touristic places there
language skills
Arabisch Mother Tongue
Deutsch fluent
Englisch fluent
IT-Kenntnisse and other courses
Software - MS Office (Word, Excel, Power Point, Outlook)
Expert
- ISTQB certified
- Professional Certified Mobile Apps (CMAP)
- (IREB) certified professional for requirementsEngineering
- Presentation skills course- DISC analysis course- SQL Database course
basics
- VBscript und automation
basics
- German course certification (Goethe Institute)
B2
