Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 1 of 17 Document name: M T CNG VIC GIM C BN HNG I/ Thng tin chung: V tr Thi gian lm vic B phn Qun l trc tip II/ Mc ch cng vic Xy dng, qun l v pht trin hot ng bn hng ca cng ty./. III/ Nhim v c th: 1.Lp v t chc trin khai k hoch kinh doanh ca Cng ty 2.T chc thu thp, phn tch, nh gi thng tin th trng v a ra xut, kin ngh 3.Thc hin chnh sch kinh doanh ca Cng ty 4.Ph duyt v kim sot cc hp ng bn hng cp Cng ty theo quy nh ca Cng ty 5.Trin khai cc hot ng h tr khch hng 6.Chu trch nhim trong hot ng SXKD trc Ban Tng Gim c v cc c quan qun l Nh Nc khc 7.Qun l cc hot ng kinh doanh ca Cng ty m bo tun th ng theo quy nh ca Cng ty v Lut php Vit Nam 8.Ph duyt phng n kinh doanh ca nhm 9.Xy dng, pht trin v qun l chui cng ty bn l 10. o to nhn vin m bo cung cp ngun nhn lc cho chui cng ty bn l trong phm vi ph trch 11. Xy dng v pht trin dch v khch hng 12. Xy dng hnh nh v tc phong chuyn nghip cho Cng ty bn l; Ln k hoch bn hng nh k nm/qu/thng chui Cng ty Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 2 of 17 Document name: 13. m bo s ph hp cc hot ng ca Cng ty vi h thng cht lng 14. T chc vic Xc nh v trin khai cc hnh ng KPPN 15. T chc x l khiu ni khch hng cp Cng ty 16. T chc tuyn dng v o to cc v tr, cc cn b nhn vin ca Cng ty. 17. nh gi nhn vin di quyn 18. Thu thp, ph duyt cc ch tiu cht lng lin quan 19. Bo co v hot ng kinh doanh ca Cng ty cho Ban Tng Gim c IV/ Tiu chun: Phm cht c nhnYu cu Trnh hc vni hc Trnh chuyn mnBch khoa, kinh t, ngoi thng, lut... Trnh ngoi ngS dng c ting Anh Kinh nghim thc tC kinh nghim lm vic 2 nm ti v tr tng ng. Hiu bit sn phm. C k nng qun l Yu cu khcNhit tnh, chm ch, cn thn, nhanh nhn Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 3 of 17 Document name: M T CNG VIC TRNG NHM KINH DOANH I/ Thng tin chung: V tr Thi gian lm vic B phn Qun l trc tip II/ Mc ch cng vic Thc hin hot ng bn hng d n trc tip ca cng ty. III/ Nhim v c th: 1.Quntringnhnvinkinhdoanh,tuyndngnhnvinkinhdoanh,tinhnhhun luyn i ng nhn vin kinh doanh tr thnh i din thong mi ca cng ty. Thc hin cc nhim v qun l i vi i ng nhn vin kinh doanh. 2.m bo mc tiu doanh thu theo ch tiu c giao, giao ch tiu cho nhn vin kinh doanh. Thit lp k hoch thc hin mc tiu v trin khai cho nhn vin kinh doanh. 3.Phn loi khch hng theo tiu ch khch hng mua s. Thit lp phng php tip cn tng loi khch hng v o to cho nhn vin. 4.Thamdnhnghithovbnhng,thamdnhngcuchpvbnhngctchc trong vng, t chc nhng cuc hi ngh khch hng, trng by, trin lm, tham d kha o to, tr li nhng bn cu hi trc nghim lin quan n nghip v bn hng. 5.Bo co nhng thng tin phn hi li cho cp trn, thu nhn nhng thng tin phn hi t pha khch hng, cng vi cp trn x l thng tin, c nhng bn tin thng mi, thu thp v bo co nhng thng tin thng mi. 6.Tmthmidinbnhngmi,otochoidinbnhngmi,cngicngtci din bn hng mi, gip cng ty xy dng k hoch hot ng bn hng. 7.Tipikhchhng:Mikhchhngntra,giikht,nti,ntic,chigolf,cuc, nh tennis 8.Cng tc xa Qua m trn ng i cng tc xa 9.Pht hin khch hng tim nng. Trc tip giao dch vi khch hng gii thiu v bn sn phm.Thchincccngviclinquannhpngvthanhl.Thuthpthngtinv Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 4 of 17 Document name: khch hng v th trng xy dng c s d liu cho phng. Chm sc khch hng v tm kim khch hng tm nng. 10. Tipth:Phttrinvickinhdoanhmi,SboThunhpvnhgithngtinvcnh tranh, v khch hng v th trng, Bn hng bng cch tip xc trc tip, T mnh bn hng cho khch hng, Gi in thoi bn hng cng vi c nhn vin cho hng. 11. Ti chnh: Lp k hoch d ton ngn qu trnh Gim c bn hng xem xt. Thc hin theo k hoch ngn qu ca cng ty. 12. Dch v sn phm Kim tra thit b, lun hin din trong thi gian sa cha thit b, gim st vic lp t, tm hiu thm v sn phm bng vic theo di k tht vin thc hin vic bo trmymc,tmuathmthitbphtng,hngdncchvnhnhmyantonv nhng thao tc cn thit khi my gp s c. 13. Theo di qu trnh tip xc khch hng ca tng nhn vin kinh doanh, tng hp cc bo co tipxc,aracchngkhc phc, ci tin phng php tip xc v hun luyn li cho nhn vin. 14. Lp khochhot ngcac knh, xt duyt k hoch lm vic ca tng nhnvin kinh doanh i vi cng tc thng, cng tc tun. 15. Xem xt cc hp ng bn s t nhn vin kinh doanh, kim tra kh nng thc hin, bo co Trng phng bn hng c kin trnh ban gim c duyt hp ng bn hng. Trng hphpngcduytthtchcthchin(giaochonhnvinbnhngtchcthc hin), theo di kim tra vic thc hin hp ng, thanh l hp ng. IV/ Tiu chun: 1.Tt nghip i hc qun tr kinh doanh / marketing 2. qua cng tc thc tin qun l b phn kinh doanh trong 4 nm tr ln, c t nht 1 nm kinh nghim v tr tng ng. 3.c hiu v giao tip thng thng bng ting Anh. 4.S dng thnh tho vi tnh. Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 5 of 17 Document name: M T CNG VIC NHN VIN KINH DOANH I/ Thng tin chung: V tr Thi gian lm vic B phn Qun l trc tip II/ Mc ch cng vic Trc tip thc hin hot ng bn hng d n trc tip ca cng ty. III/ Nhim v c th: 1.Duy tr nhng quan h kinh doanh hin c, nhn n t hng; thit lp nhng nhng mi quan h kinh doanh mi bng vic lp k hoch v t chc lch cng tc hng ngy i vi nhng quan h kinh doanh hin c hay nhng quan h kinh doanh tim nng khc. 2.Lp k hoch cng tc tun, thng trnh Trng knh bn hng duyt. Thc hin theo k hoch c duyt. 3.Hiu r v thuc tnh nng, bao b, gi, u nhc im ca sn phm, sn phm tng t, sn phm ca i th cnh tranh. 4.Nm c quy trnh tip xc khch hng, quy trnh x l khiu ni thng tin, quy trnh nhn v gii quyt thng tin khch hng, ghi nhn y theo cc biu mu ca cc quy trnh ny. 5.Tip xc khch hng v ghi nhn ton b cc thng tin ca khch hng trong bo co tip xc khch hng. Bo co ni dung tip xc khch hng trong ngy cho Trng nhm kinh doanh. 6.Ln d tho hp ng sau khi khch hng ng c bn, chuyn cho Trng nhm bn hng xin kin v cc iu khon hp ng. Lp th tc k kt hp ng, lu bn copy hp ng, chuyn bn chnh cho Trng nhm gi, mt bn chnh cho phng k ton gi. 7.Trc tip thc hin, c thc thc hin hp ng, bao gm cc th tc giao hng, xut ho n, cng khch hng kim tra cht lng sn phm giao. 8.Nhn v x l cc khiu ni ca khch hng v cht lng sn phm, thi gian giao hng. 9.Theo di qu trnh thanh l hp ng, h tr phng k ton c thc cng n, ch xong trch nhim khi khch hng thanh ton xong. Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 6 of 17 Document name: 10. Giao dch, tm hiu nhu cu ca khch hng. Tm kim khch hng tim nng. 11. Cp nht kin thc cng vic qua vic, c cc sch bo v kinh doanh v tip th; duy tr cc mi quan h khch hng. 12. Pht trin vic kinh doanh a bn c giao ph. 13. Chm sc khch hng v bn hng theo lch trnh nh. IV/ Tiu chun: 1.Trnh Cao ng tr ln chuyn ngnh Qun tr kinh doanh, Kinh t thng mi, Marketting. 2.S dng thnh tho vi tnh vn phng, cc phn mm lin quan n cng vic, lm vic c lp. 3.Nhit tnh, nng ng, c lp, nhy bn. 4.Thc y kinh doanh, k nng giao tip. 5.Kinh nghim kinh doanh t nht 1 nm tr ln. Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 7 of 17 Document name: M T CNG VIC NHN VIN CSKH I/ Thng tin chung: V tr Thi gian lm vic B phn Qun l trc tip II/ Mc ch cng vic Qun l ton b hot ng chm sc khch hng ca cng ty. III/ Nhim v c th: 1.Xy dng cc knh thng tin khch hng c th tip can d dng cc thng tin v cng ty, tnh nng sn phm, gi c , phng thc thanh ton 2.u mi nhn mi thng tin v khiu ni ca khch hng, a ra phng hng x l, trnh Trng phng bn hng xin kin, tho lun ti cuc hp giao ban. 3.Phi hp vi phng marketing thc hin cc chng trnh qung co khuyn mi, phn tch k nhng li ch ca khch hng khi nhn c, quy trnh th tc nhn nhm pht huy cao nht hiu qu ca k hoch marketing theo mc tiu ra. 4.Ln k hoch thm hi khch hng VIP, khch hng mua s, khch hng thng xuyn ca cng ty. T chc thc hin, kim tra, gim st v iu chnh k hoch. Ghi nhn kin ca khch hng ci tin cng vic. 5.Ch ng lp k hoch tng qu cho khch trong cc dp l, tt, ngy khai trng, ngy thnh lp ca khch hng (phi hp vi tng knh bn hng t chc thc hin). 6.Theo di k hoch bo hnh sn phm, kim tra k hoch bo hnh, hot ng bo hnh, hot ng bo tr sa cha nm c mc tho mn ca cng ty vi hot ng ny. 7.T chc thc hin o lng mc tho mn ca khch hng 2 ln/nm. Bo co kt qu Trng phng bn hng, tm hiu nguyn nhn gy ra cc nh gi khng tt, ch a t ca khch hng, xut gii php ci tin. 8.Ton b hoat ng chm sc khch hng phi lp thnh cc quy trnh, lin tc tm cc bin php ci tin lin tc cc hot ng chm sc khch hng ca cng ty. Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 8 of 17 Document name: 9.Lp k hoch ngn sch chm sc khch hng hng nm trnh Trng phng bn hng xem xt v xut BG thng qua. T chc thc hin theo ngn sch chm sc khch hng. IV/ Tiu chun: 1.Tt nghip i hc kinh t, kinh doanh. 2.C kh nng giao tip tt 3.Kh nng qun l nhn vin. 4.Ting anh thnh tho. 5.Vi tnh vn phng. 6.Kinh nghim t nht 3 nm chm sc khch hng hoc nhn vin kinh doanh, i din thong mi, 1 nm v tr tng ng. Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 9 of 17 Document name: M T CNG VIC TRNG KNH I L I/ Thng tin chung: V tr Thi gian lm vic B phn Qun l trc tip II/ Mc ch cng vic Qun l hot ng bn hng ca cng ty ti cc knh i l./. III/ Nhim v c th: 1. Doanh thu bn hng: -Chu trch nhim mc tiu doanh thu c giao. -Lp k hoch thc hin theo ch tiu doanh thu. -Trin khai k hoch cho nhn vin trc thuc. -Kimtragimsttnhhnhthchinkhochdoanhthu,bocochoTrngphngbn hng tnh hnh thc hin. 2 Qun l nhn s: -Kim tra, gim st: Theo di tnh hnh hot ng ca gim st bn hng. Kim tra t xut v gi gic, ni quy quy nh, hng ho ca gim st bn hng. Kim tra gi gic lm vic ca cc gim st 2 ln/ tun. Kim tra li cc thng tin v bo co ca cc gim st. Kim tra v gim st v tc phong v tinh thn lm vic ca cc gim st. -Phn b cc mc tiu v theo di cc quy trnh trin khai cc mc tiu ca cc gim st. -nh gi khen thng: chm im tc phong v hot ng, ngh thng pht gim st bn hng. Tng kt cng, thng trch nhim v nh gi tnh hnh nhn s vo mi thng. -Tuyn dng v hun luyn o to cc gim st. -Hp gim st 2 ln/ tun. 3 Qun L Hng Ho:Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 10 of 17 Document name: -Qun l c doanh thu v cc m hng bn c hng ngy( cp nht 3 ln/ tun). -Nm s tn tng i l, tng m hng, cp nht thng tincc m bn mnh v m bn chm. -Tm hiu nguyn nhn khi c nhng doanh thu tng, gim t bin. -Qunlcslnghngxut tr:nmcslnghngxuttrcatngil,s lng hng sai hng khng th ti ch. C cc bin php hn ch v hng d hng h v mt ph liu, ln lch kim tra v x l v hng tr i l. -Theo di v cc thng tin sn phm mi: from sn phm, kiu dng, mu sc, kiu dng -Nm c bo co bn hng trong tun, thng. Nm c tc bn hng. Nm c s tn ca mi m ( kim tra s iu phi ca cc gim st). -Cht c s tng tn ca kho i chiu vi s tn bo i l. 4 Qun L C Vt Dng V Thit Lp Mi Quan H Ti i l: -Qun l ton b cc vt dng chuyn cho cc i l. -Theo di bo co mi quan h vi cc i l. 5 Nghin Cu Th Trng, Khch Hng: -Tng hp bo co ti cc i l ca cc gim st bn hng v khch hng, cc i l ca i th cnh tranh. -Tm hiu c nhu cu ca khch hng ti i l. 6 Cc cng vic khc: -Tham gia cc chng trnh khuyn mi ca cng ty. -Tham gia tuyn dng nhn vin gim st bn hng. -Thit lp cc hnh thc khuyn mi nhm tng doanh thu ti h thng i l. -Lp bng thi ua, xt khen thng nhn vin. -Ln chng trnh, k hoch o to hun luyn mi ph hp vi c im cng tc ca cc i l nng cao nghip cho nhn vin gim st bn hng. IV/ Bo co: 1.Bo co hng ho: thc hin hng tun vi cc ni dung: s lng hng bn ra, doanh thu, s lng tn.( hng tun) Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 11 of 17 Document name: 2.Bo co cc thng tin v sn phm: thng tin sn phm mi hng tun. 3.Bo co v s lng hng xut tr v s lng hng khng th ti ch.( hng tun) 4.Bo co v vic tng gim doanh thu t bin ti cc siu th.( hng tun) 5.Bo co v lng khch: thng k lng khch xem, th, mua hng.( hng tun) 6.Bo co v tnh hnh tng, gim v hng ho ca cc i th khc ti siu th.( hng tun) 7.Bo co v tnh hnh nhn s ti h thng siu th.( hng tun) 8.Lp bo co vo mi cui thng v cc vn v: nhn s ( ngy cng, mc thng), tnhhnhkinhdoanh(doanhthu,hngxutbn),tisnccvnclinquan khc v np v phng nhn s vo ngy 05 hng thng. IV/ Tiu chun: 1.Tt nghip i hc qun tr kinh doanh / marketing 2. qua cng tc thc tin qun l b phn kinh doanh trong 4 nm tr ln, c t nht 1 nm kinh nghim v tr tng ng. 3.c hiu v giao tip thng thng bng ting Anh. 4.S dng thnh tho vi tnh. Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 12 of 17 Document name: M T CNG VIC GIM ST BN HNG I L I/ Thng tin chung: V tr Thi gian lm vic B phn Qun l trc tip II/ Mc ch cng vic Gim st hot ng bn hng ca cng ty ti cc knh i l./. III/ Nhim v c th: 1.Lu gi danh sch cc i l gm thng tin chi tit v i l, ngi i din i l. Lu hp ng i l. 2.Kim tra, thm i l 2 ln/thng. 3.Thc hin cc hot ng chm sc khch hng vi tng i l. 4.Theo di hng nhp, xut, tr li ca i l. H tr i l theo di xut nhp hng. 5.H tr i l trng by sn phm theo quy nh ca cng ty. 6.Theo di cng n ca tng i l. 7.Trin khai cc chng trnh khuyn mi vi i l. 8.Theo di doanh thu ca tng i l, t vn cc bin php gip i l tng v i ch tiu doanh thu. 9.Thu thp cc thng tin v khch hng v i th cnh tranh i l. 10. Theo di cc ti sn ca cng ty giao cho cc i l. 11. nh k nh gi i l (2 ln/name) theo quy dnh ca cng ty. 12. Tm kim, thay th i l trong khu vc c ph trch. 13. Bo co nh gi i l 2 ln/name. Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 13 of 17 Document name: IV/ Tiu chun: 1.Tt nghip lp 12 tr ln. 2.t nht kinh nghim 2 nm bn hng. 3.Kh nng qun l, gim st kim tra cng vic. 4.Giao tip tt. 5.Vi tnh vn phng. 6.Ting anh trnh A. Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 14 of 17 Document name: M T CNG VIC TRNG KNH SIU TH I/ Thng tin chung: V tr Thi gian lm vic B phn Qun l trc tip II/ Mc ch cng vic Qun l hot ng bn hng ca cng ty ti cc knh siu th./. III/ Nhim v c th: 1.Doanh thu bn hng: -Chu trch nhim mc tiu doanh thu c giao. -Lp k hoch thc hin theo ch tiu doanh thu. -Trin khai k hoch cho nhn vin trc thuc. -Kimtragimsttnhhnhthchinkhochdoanhthu,bocochoTrngphngbn hng tnh hnh thc hin. 2Qun l nhn s: -Kim tra, gim st: Theo di tnh hnh hot ng ca nhn vin bn hng. Kim tra t xut vgigic,niquyquynh,hnghotisiuth.Kimtragigiclmviccacc gim st 2 ln/ tun. Kim tra li cc thng tin v bo co ca cc gim st. Kim tra v gim st v tc phong v tinh thn lm vic ca nhn vin bn hng v cc gim st. -Phn b cc mc tiu v theo di cc quy trnh trin khai cc mc tiu ca cc gim st. -nh gi khen thng: chm im tc phong v hot ng, ngh thng pht nhn s ca siu th. Tng kt cng, thng trch nhim v nh gi tnh hnh nhn s vo mi thng. -Tuyn dng v hun luyn o to cc gim st. -Hp gim st 2 ln/ tun. 3 Qun L Hng Ho:Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 15 of 17 Document name: -Qun l c doanh thu v cc m hng bn c hng ngy( cp nht 3 ln/ tun). -Nmstntngsiuth,tngmhng,cpnhtthngtinccmbnmnhvmbn chm. -Tm hiu nguyn nhn khi c nhng doanh thu tng, gim t bin. -Qun l c s lng hng xut tr: nm c s lng hng xut tr ca tng siu th, s lng hng sai hng khng th ti ch. C cc bin php hn ch v hng d hng h v mt ph liu, ln lch kim tra v x l v hng tr siu th. -Theo di v cc thng tin sn phm mi: from sn phm, kiu dng, mu sc, kiu dng -Nm c bo co bn hng trong tun, thng. Nm c tc bn hng. Nm c s tn ca mi m ( kim tra s iu phi ca cc gim st). -Cht c s tng tn ca kho i chiu vi s tn bo siu th. 4 Qun L C Vt Dng V Thit Lp Mi Quan H Ti Siu Th/Ca hng: -Nm v qun l c tt c cc ti sn c ti siu th theo bin bn bn giao khi nhn vic. -Nm c cch thc trng by ti cc siu th. -To v pht trin mi quan h vi ngnh hng v pha ban gim c siu th. -C nhng sng kin mi trong vic thay i hoc h tr thm cc cng c, dng c trng by hng ho ti siu th. 5 Nghin Cu Th Trng, Khch Hng: -Nmbtcthngtinvccnhcungcplncncmttisiuth:tncngty,chi nhnh, s lng nhn hiu, mu sc, mu m ch o, gi c ca tng nh cung cp. -Nmbtccchnhthckhuynmiangtinhngticcsiuthvktquca chng trnh. -Tm hiu c nhu cu ca khch hng ti siu th. -Cp nht ckinkhchhng, tui, gii tnh, thi quen mua sm, t l mua hng ti siu th so vi hng cng ty) , thi khch hng i vi sn phm ca cng ty. 6 Cc cng vic khc: -Tham gia cc chng trnh khuyn mi ca cng ty. -Thamgia trong vic trang tr, thit k sa vn phng, shop cng ty. Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 16 of 17 Document name: -Tham gia tuyn dng nhn vin bn hng. -Thit lp cc hnh thc khuyn mi nhm tng doanh thu ti h thng siu th. -Lp bng thi ua, xt khen thng nhn vin. -Ln chng trnh, k hoch o to hun luyn mi ph hp vi c im cng tc ti siu th nng cao nghip cho nhn vin bn hng. IV. Bo co: 1.Bo co hng ho: thc hin hng tun vi cc ni dung: s lng hng bn ra, doanh thu, s lng tn.( hng tun) 2.Bo co cc thng tin v sn phm: thng tin sn phm mi hng tun. 3.Bo co v s lng hng xut tr v s lng hng khng th ti ch.( hng tun) 4.Bo co v vic tng gim doanh thu t bin ti cc siu th.( hng tun) 5.Bo co v lng khch: thng k lng khch xem, th, mua hng.( hng tun) 6.Bo co v tnh hnh tng, gim v hng ho ca cc i th khc ti siu th.( hng tun) 7.Bo co v tnh hnh nhn s ti h thng siu th.( hng tun) 8.Lp bo co vo mi cui thng v cc vn v: nhn s ( ngy cng, mc thng), tnhhnhkinhdoanh(doanhthu,hngxutbn),tisnccvnclinquan khc v np v phng nhns vo ngy 05 hng thng. IV/ Tiu chun: 1.Tt nghip i hc qun tr kinh doanh / marketing 2. qua cng tc thc tin qun l b phn kinh doanh trong 4 nm tr ln, c t nht 1 nm kinh nghim v tr tng ng. 3.c hiu v giao tip thng thng bng ting Anh. 4.S dng thnh tho vi tnh. Code: Version: 1.0 Dated: 10/01/2008 LOGO COMPANY NAME Adress:Phone: Email: Page: Page 17 of 17 Document name: