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Improve Your Employee’s Performance by 30%
Glenn PaschCEOPCG CompaniesEatontown NJ732 450 [email protected]
@glennpasch#NADA2016
Your photo here
#NADA2016
Where’s The Coach?
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My First Managing Experience
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“ Food at it’s core is a commodity. It is the consistency of the experience that keeps them coming back”
Gene Fracchia, Owner
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“ A car at it’s core is a commodity. It is the consistency of the dealership experience that keeps them coming back”
Successful Owner
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Why Do You Return?
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$70 Billion
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$70 BillionAmount Spent on Corporate Training 2014
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Areas of Focus
• Max Your Training $$• The Trainer (Coach)• Training Process• Accountability
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Why Does So Much Training Fail?
• Lack of Preparation• Lack of Involvement• Lack of Implementation• Lack of Follow up• Lack of Measurement
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How to Prepare?
• Why this training?• Is Team aware?• Handout with key
takeaways?• Interviewed Trainer?
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What Does Involvement Mean?
• Is everyone attending? • Upper Management? • Have trainees explain
each point• Ask trainees how they
will implement
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How to Implement?
• First action item• Who will implement?• Does this affect other
departments?• Documentation
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One Down
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What Makes a Good Trainer/Coach?
Confidence
Communication
Clarity
Patience
Listening Skills
Coaching Mindset
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Developing Your Team
• Hiring• In the right position • Mentors• Culture
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Two Down
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Implement Change: 8 Step Coaching Process
– Explain WHAT needs to happen– Explain WHY it is important– Explain HOW the changes will happen– Demonstrate– Role-play– Feedback– Explain what changes happened– Follow up
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Good Documentation
• Simple to Use• Easy to Access• Used by Management• Updated Regularly
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Three Down
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Long Term Follow Up
• Who follows up?• How often/what metrics?• Explain follow up process• What is retraining process?
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Accountability
• What You are Measuring• Effective Feedback• When You Hit Goals?• When You Miss Goals?
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Done!!
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Takeaways
• Max Your Training $$• Get the Right Trainer• Document Training• Long Term Inspection• Accountability• Coach’s Mentality
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“ The minute we fall in love with our reviews we stop caring about the experience we deliver each day. If we don’t care then why should they come back!”
Gene Fracchia, Owner
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Questions
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Improve Your Employee’s Performance by 30%
Glenn PaschCEOPCG CompaniesEatontown NJ732 450 [email protected]
@glennpasch#NADA2016
Your photo here
Please visit the NADA Pavilionin the Expo Hall for information on accessing electronic versions
of this presentation and the accompanying handout
materials, and to order the workshop video recording.
