NetVersant Service Offering

Messaging DivisionMessaging Division All employees with 15+ years in All employees with 15+ years in

voicemailvoicemail Ex-Octel applications specialist, Ex-Octel applications specialist,

technicians, trainers, databasetechnicians, trainers, database

PBX DivisionPBX Division Nortel Elite PartnerNortel Elite Partner Avaya Platinum PartnerAvaya Platinum Partner

NationwideNationwide Cabling, Wireless and SecurityCabling, Wireless and Security

California State University East Bay

48 Ports CallXpress48 Ports CallXpress Intecom IntegrationIntecom Integration Intense Call ProcessingIntense Call Processing Reasons for ProcurementReasons for Procurement

NetVersant ResponsivenessNetVersant Responsiveness VOIP Integration OptionsVOIP Integration Options Unified Messaging OptionsUnified Messaging Options

Market Insight

Three key technology decisions:Three key technology decisions: How and when should enterprise deploy How and when should enterprise deploy

IP telephony?IP telephony? How and when should enterprise replace How and when should enterprise replace

legacy applications?legacy applications? How and when should enterprise deploy How and when should enterprise deploy

UC applications?UC applications?

Consider these decisions Consider these decisions separately to avoid ending up with separately to avoid ending up with great infrastructure and inadequate great infrastructure and inadequate applications in the long termapplications in the long term

Higher Education Profile

PBX PBX Significant TDM deployment / Partial IP deploymentSignificant TDM deployment / Partial IP deployment Mixed vendor environmentMixed vendor environment

Voice Messaging / Call ProcessingVoice Messaging / Call Processing 10-year+ technology10-year+ technology TDM onlyTDM only Not data friendly, limited upgrade pathNot data friendly, limited upgrade path Extensive call processing applicationsExtensive call processing applications Call processing varies by department / schoolCall processing varies by department / school

GroupwareGroupware Multiple email environmentsMultiple email environments Disparate clientsDisparate clients Blend of PC’s and MAC’sBlend of PC’s and MAC’s Increasing importanceIncreasing importance

Critical Factors for Messaging Migration

Extensive legacy call processing Extensive legacy call processing requirementsrequirements Automated attendant menusAutomated attendant menus

Day, hour, departments, tenants, levels, Day, hour, departments, tenants, levels, etc.etc.

Voice forms, questionnairesVoice forms, questionnaires Personal menusPersonal menus Speech recognitionSpeech recognition Find me / follow meFind me / follow me Interactive voice responseInteractive voice response Fax libraryFax library

Critical Factors for Messaging Migration

PBX/switching infrastructurePBX/switching infrastructure Support for different switch typesSupport for different switch types Support for multiple, simultaneous Support for multiple, simultaneous

switch integrationswitch integration IP and TDMIP and TDM

Transitional IP deployment strategyTransitional IP deployment strategy

Legacy PBX/Centrex

Legacy Voice Mail

Simultaneous Integration

Dual Integration

VOIP Call Server

CallXpressVoice & Unified

Critical Factors for Messaging Migration

Unified Messaging architectureUnified Messaging architecture UM message retention issues: UM message retention issues:

storage, compliance and storage, compliance and confidentialityconfidentiality

Multiple, disparate and evolving email Multiple, disparate and evolving email clients and storesclients and stores

Ala carte feature delivery for different Ala carte feature delivery for different segments of workforce & student segments of workforce & student populationpopulation

Virtual desktop to maximize mobilityVirtual desktop to maximize mobility Functionality when email failsFunctionality when email fails

Unified Messaging Options

Store voice mail on CallXpress or Email ServerStore voice mail on CallXpress or Email Server System-wide settingSystem-wide setting Class of Service SettingClass of Service Setting Individual Mailbox SettingIndividual Mailbox Setting

Voice Mail OnlyVoice Mail Stored on

EMail ServerVoice Mail Stored on

CallXpress & Accessed via EMail Client

Outlook Integration for Faculty & Staff

.Mac Support for Faculty, Staff & Students

Web Only Interface for Students

-Web Only

-No desktop software required

-Easy to deploy for students

Employee

Check Voice Mail

Check E-mail

Change Options

Check Fax

Make Calls

•Forward•Print

•Enable Locate•Disable Virtual Extension•Do Not Disturb

•Ring•Call•Dial

Call Back

•Send E-mail•Forward E-mail•Create E-mail

“What would youlike to do?”

Manage Your Calendar

•Check Appt.’s•Schedule Appt.’s

Mobility

Critical Factors for Messaging Migration

IT FlexibilityIT Flexibility User retrainingUser retraining

CommandsCommands Dial planDial plan

Single point of administrationSingle point of administration Centralized administration Centralized administration Data network initiatives compatibility Data network initiatives compatibility

Single or multiple domainsSingle or multiple domains Directory schema - extensionsDirectory schema - extensions SecuritySecurity Backup and archive initiativesBackup and archive initiatives

Emulation Reduces User Training Costs

Customizable Call Processing

Define actions via GUI

Active Directory Single Point of Administration

. .

Thank YouThank You